{"text_format":"2","workbook":"xlsx","n_sheets":1,"sheets":["Sheet1"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":0,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Sheet1","index":0,"n_rows":8233,"n_cols":2,"rows_kept":8233,"cut":false,"hidden":false,"merged":[]}
["question","answer"]
["What should I do if my camera is connected to a different account?","You can either use the account that the camera is set up on or you can delete them from that account and set them up on another account."]
["How do I adjust the date and time on my camera?","You can go to the device section of the app, tap on the camera, then tap on where the name/ID are listed, then go to the time zone option there."]
["Will it send me notice when there is motion?","Yes, though there is a cooldown timer between notifications to where you would only receive push notifications once per 12-20 minutes."]
["Does this camera support sound?","Yes, this camera supports two way audio."]
["Can I change the email address connected to this account?","The email address on an account cannot be changed. You would want to delete the devices from the account. Once they are not connected to an account, then you can connect the devices to a new account."]
["Why are the dates and times on my cameras wrong?","For cameras going through an NVR, the time zone is controlled by the NVR. You'll specifically need to change the time zone on the NVR device to change it for the cameras."]
["How do I change my password if I don't remember my old one?","You can change the password on the login screen. You can tap on 'Forgot Password' to reset the password. You can also reset the password through the web app at https://user.zmodo.com/changepwd."]
["How can I contact support?","You can tap on 'Schedule Call' to make a callback appointment if you would like."]
["Do I need the app on the phone associated with my account to log in?","You do not need the app on that phone. You can log in to the app using that phone number on another phone or tablet."]
["How can I set up my NVR on another account?","You can log in to the app using the phone number associated with the NVR account. Then you can use that account or you can delete the NVR from the account to set it up on another account."]
["How can I correct the upside down images on my cameras?","You can tap on the live video at the top and then tap on the Gear icon at the top right corner of the live footage. It should just be an on/off switch. So if it is on, turn it off. And if it is off, turn it on. Also make sure that you are in the settings for the correct camera when you make the switch and then you can back out and try to view the live video again. You may want to refresh or restart the app if it has not updated yet."]
["¿Se puede poner a funcionar la cámara de ninguna manera hasta los 30 días?","No, a menos que obtengamos una respuesta antes de esos 30 días aprobando la solicitud de desvinculación."]
["How do I log in to the app using my phone number?","You can use the Zmodo app or go to the web app at user.zmodo.com to log in with your phone number."]
["What should I do if the meShare app is not working?","You may want to try restarting the app or uninstalling and reinstalling the app."]
["How do I delete the meShare app from my iPhone?","Go to your phone's home screen with all of the apps listed on it, then press and hold on the meShare app. You will get a few options and you can choose 'Remove App' and then 'Delete App.'"]
["What should I do if I can't see my cameras in the Zmodo app?","You have your cameras on different accounts. You would want to log in to one of the accounts and remove the devices from that account. Then log in to the account you want to use and connect the cameras to that account."]
["What should I do if the Zmodo app hangs when I try to look at the events?","You can try uninstalling and reinstalling the app. You may also want to try viewing it on another phone or tablet to see if the problem happens on the other device."]
["Should I clear data also? Or just cache?","Yes, you can clear the app data."]
["What is the meShare app?","The meShare app is going to work the same, it is just a different color than the Zmodo app."]
["What should I do if my meshare camera is still connected to a different account?","If the camera is tied to another account, we will have to go through the unbind process. You will need to provide all of the device ID numbers to see what kind of account they are tied to. The ID number will start with ZMD and be on a sticker on the device."]
["What should I do if I cannot add my meshare camera to my account?","If you have trouble where it says it's still bound to an account, let customer support know for further assistance."]
["What should I do if my camera is already bound to another account?","If your camera is already bound to another account, you need to delete it from that account, reset it, and try again. If you do not have access to that account, you should power off the device and contact support."]
["How can I unbind my camera from the current account?","The camera can be unbound from the current account in two ways: 1) by providing the invoice from the purchase of the camera, or 2) by sending an unbind request to the email of the account the camera is bound to. If we receive a response of approval or if there is no response after 30 days, the camera will be unbound."]
["What information do I need to provide to unbind my camera?","To unbind your camera, you need to provide the invoice showing the date of purchase or the best email to send the unbind request."]
["What can I do if I don't have the invoice for my camera?","If you do not have the invoice, the only option is to do the unbind request. You will need to provide your email to keep in touch regarding the unbind process."]
["What happens after my camera is unbound?","Once your camera is unbound, you are free to set it up to another account."]
["Can I add my Zmodo wifi cameras to my account if they were previously bound to another account?","Yes, the devices have been unbound and may freely be added to your own account now."]
["How can I stop them from seeing me on their phones?","You can change the password to your account to log out other devices. It will not be immediate, but within a couple of hours it will log out the other devices."]
["Is there a different app I can download to view multiple cameras on my computer?","There is not a multi viewing option on the web app, you would have to use the Mobile app if you wish to multi view."]
["Can I change the phone number on my account for notifications?","You cannot change the phone number used to log in to your account. If you want to change your log in information, you would need to delete the cameras from the account, then create a new account and connect the cameras to the new account."]
["Can I create a new account with a phone number?","You cannot create a new account with a phone number. If you want to create a new account, then you will use an email address."]
["How do I log out?","To log out, you would go to the Me tab of the app and then choose to log out."]
["How do I set up my camera?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Is there an easy way to sync cameras to another mobile device?","You could either log in using the same account there or if you want to limit access they can create their own account and you can share the devices over."]
["How to update my account email?","There is not a way to change the email address used to log in to an account. You would want to remove the devices from the account you have them setup on and then you can connect them to a new account with the new email address you want to use."]
["How do I reset my password?","You may do the password reset from user.zmodo.com. If you do not immediately see the code in your inbox, please make sure to check spam as well in case it ended up there."]
["Can I view my cameras from a web browser?","Yes, you can view your cameras from a web browser by logging into your account on our website and navigating to the camera section."]
["How can I change the time zone of my camera?","You can change the time zone of the camera by going to devices, tapping on the device, then tap where it shows the device name and ID, then select the time zone option."]
["How can I rename my camera?","There is also a name option there so you may rename it."]
["What do I need to do to share my cameras with another Zmodo user?","They need to create an account with the email you are trying to share it to before you share it. Once the account is made and you share the device, they will get a pop-up on the app saying 'X friend has shared device name, would you like to view it?'"]
["What should the other user do if they are not receiving the share link?","They might need to sign out and sign back in to refresh the app."]
["How do I activate the microphone?","The cameras currently on the account you have here are all outdoor bullet cameras and do not have a microphone. If you desire a camera with a microphone, our Indoor mini cameras have that feature; they are for indoor use only."]
["What should I do if my camera is connected to another account?","To unbind the camera from the other account, you need to provide a screenshot of the entire eBay receipt showing the order date."]
["How can I connect my camera to my Zmodo app account?","Once the camera is unbound, you can connect it to your Zmodo app account by providing your account username or email. After the camera is connected, refresh the app or log out and back in to see the camera online."]
["What happens if I wait on live chat?","The chat will time out after 7 minutes with no activity, but the agent will send a reply if they have a response before then."]
["Can I delete a camera from an old account if I no longer have access to it?","Yes, in this case, we were able to remove the cameras without needing the old account's invoice or following other procedures."]
["What should I do if I want to set up my camera on a new account?","You may now set them up on your own account."]
["¿Puedo agregar las cámaras a esta misma cuenta?","Puedes agregar las cámaras a la cuenta que quieras."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding holidays."]
["How can I reach customer support outside of live chat hours?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How can I switch my email for my camera?","You cannot change an email address used to log in to an account. If you can log in to the account, then you can delete the device from the account and then you can set it up on a new account."]
["How can I see the camera and remove it from the account?","You will want to log out and log in with the Mayorofville54@outlook.com email address to see the camera and remove it from the account."]
["How do I download the Zmodo app?","You can download the Zmodo app by going to the app store and searching for the Zmodo app or the Smartz Eaze app."]
["When do I have answers?","As I mentioned they will have 30 days to reply. So if they reply, it could be sooner, but otherwise the process may take up to 30 days."]
["Would you send the email to Carlos today?","The email has already been sent to the current account holder."]
["Can family members create an account without having cameras?","Yes, you would have them make an account with an email then send them a share request after that, they then in their app accept the share request."]
["¿Cómo elimino la cámara de mi cuenta de Zmodo?","Si ha iniciado sesión en la cuenta, debe hacer clic en Live en la cámara, hacer clic en el engranaje de configuración en la parte superior derecha, hacer clic en los tres puntos en la parte superior derecha y luego elegir eliminar."]
["Can you unbind devices from an old account if I no longer have access to the email?","If the email no longer exists and bounces back the Unbind request, then we can unbind the device. Otherwise, the Unbind request is the only way to proceed."]
["What should I do if I want to unbind devices but don't have the invoice from the original purchase?","If you do not have the invoice from the original purchase, the only way to unbind a device is through the Unbind process."]
["What happens after the unbind request is sent?","If we receive a response of approval, or if there is no response after 30 days, then the devices will be unbound."]
["What can I do after the devices are unbound?","Once the devices are unbound, you can add them to a new account if you wish."]
["Can I change the phone number associated with my account?","Unfortunately, the phone number used to log in to an account cannot be changed."]
["What happens if I cannot log in to the app using my original phone number?","If you cannot log in to the app using your original phone number, then the device would need to be unbound from the account."]
["How long will it take to unbind the device from the account?","I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["Will I receive confirmation when the device is unbound?","We will notify you when the system is unbound and send you instructions on how to connect it to your account."]
["What do I need to do to see the device?","You need to sign in with that phone number instead of the email to see the device."]
["Can I change my account email address?","Unfortunately, it is not possible to change the account email address since that's the actual account identifier. You would need to create a new account with the new email address."]
["How do I delete cameras from my account?","You can remove a device from the current account by tapping on the live button of the device, tapping the gear shaped icon in the upper right, tapping the 3 dots in the upper right, and selecting 'delete device'."]
["How do I cancel my subscription via Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I add cameras to my new account?","Make sure your smartphone is connected to 2.4GHz wifi, then tap the + sign in the top right corner of the app, then at the bottom tap the text button that says 'tap here to add'. The app should find the cameras over the LAN and add them to the new account."]
["¿Cómo puedo configurar la cámara?","Para configurar la cámara, utilice el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["¿Las cámaras están libres para configurar?","Sí. Puedes configurar las cámaras."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status. You can also cancel it there if you would like to. You can also see it in the app."]
["How can I cancel my subscription via Apple if I do not have access to an iOS device?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["What are your business hours?","We will be open today until 6PM central time with live support. We are closed for the next two days for Christmas eve and Christmas."]
["What should I do if I still do not receive the share request?","If from the new account it still doesn't work try it from another mobile device."]
["How do I change the timezone of my camera?","To change the timezone of your camera, please follow these steps: Go to the camera's Live View. Tap the gear icon. Tap the three dots icon. Select 'Device Timezone'."]
["Why can't I do playback on my garage camera?","It is showing recordings, but due to the time issue it was out of sync so it keeps skipping to the 4pm time slot. With the times being correct, the cloud should adjust, but the previous recordings will be a bit wonky."]
["Am I all set to reset my password?","Yes, I am signed out."]
["How do I get to the live camera?","From the home page you would click live next to the camera."]
["¿Cómo puedo iniciar sesión en la aplicación?","Luego querrás iniciar sesión en la aplicación usando esa dirección de correo electrónico."]
["¿A quién debo contactar si necesito más ayuda para conectar las cámaras a mi red Wi-Fi?","Deberá comunicarse con Goaofoei. Puede enviar un correo electrónico a Andrew@szqunanjie.com para ponerse en contacto con el soporte de Goaofoeoi."]
["How can I turn over the cameras to the new owners?","First you would want to cancel your subscription so the cameras no longer renew for the subscription under your info. To do this, you would go into your Apple subscriptions, then click on the subscription and choose cancel. After the subscription is canceled, you would be able to delete all the devices from the account, and the new owners can then set up the cameras and add them to their own account."]
["How do the new owners set up the cameras?","The setup for the cameras uses the QR code setup, which will give them directions for the setup from the app when they try to go through the setup. If they have trouble, they can contact us for further assistance."]
["How do I add my camera to my account?","You should be able to add that one by connecting your phone to the same wifi and hitting the plus in the top right of the home page, then the 'Tap here to add it' at the bottom since it is already online."]
["¿Cómo puedo reiniciar una cámara?","Si la cámara está en línea, puede ir a la vista en vivo, presionar el engranaje de configuración en la parte superior derecha, luego elegir la opción de reinicio. Si la cámara está fuera de línea y parpadea en verde, generalmente no es necesario restablecerla."]
["How can I get my camera up now?","If you do not have access to the email, do not know the account password to log in, and do not have the invoice, waiting for the unbind request to finish would be the only way to proceed."]
["Why can't I access my cameras from my phone?","You may be logged in to a different account on your phone. Check the email address or phone number at the top of the Me tab in the app. If it shows an email address, log out and log in with the correct phone number."]
["¿Cómo puedo crear una cuenta Zmodo?","Puedes ir a la aplicación web Zmodo para crear tu cuenta en https://user.zmodo.com/signup."]
["¿Qué debo hacer si no recibo el código de verificación?","Revisa tu carpeta de Spam. Asegúrate de estar en la bandeja de entrada de correo electrónico correcta y no en otro correo electrónico."]
["¿Qué tipo de contraseña debo usar para crear mi cuenta?","Querrás utilizar una contraseña que tenga entre 8 y 15 caracteres. Además, evita algunos caracteres especiales, ya que pueden causar problemas."]
["Can you please give me a link to where I create a new account?","user.zmodo.com is the site I recommended."]
["What part of the verification process are you having trouble with?","It sends a verification code to the email you enter and then you would need to enter the code that it had sent you."]
["What are the vault plans for?","The vault plans are general file storage plans. You could set up your phone's camera roll to automatically upload photos there in case anything would happen to your phone, you can store other files there to access them at multiple locations, or you can store saved clips and such there as well both to keep or easily transfer to other devices."]
["How do I troubleshoot a camera that says 'poor connection, try again later'?","Both of those devices are currently offline. Would you be able to check the indicator light status of those devices? I would want to know both the color of the indicator light (it would be blue or green. The red night vision can be ignored) along with information on whether it is flashing or steady."]
["Where is the indicator light supposed to be on the camera?","If you look in the lens, you would see it there. The working ones will have a solid blue light. Though the blue light tends to be harder to see than the green. They would have a solid green when first powered on, then blinking green when ready for setup, flashing blue when trying to connect, and solid blue when connected."]
["What should I do if my camera is not powered on?","Please make sure they're plugged directly into a wall outlet without any extension cables and if they are already, you could also try another known good power cable to see if they will then power on with that in case the issue is the cable."]
["What should I do if a firmware update fails?","If the update failed, you can try again by going to the same page where you adjusted the time (live view, settings gear, ..., then from there choose the device version option). If it continues to fail, it may be necessary to move it closer to the router as it could be a signal issue causing the failure."]
["Should I unplug the cameras?","They are not online but you could keep them unplugged until they are unbound."]
["How do I change the time setting on my cameras?","Tap on the gear icon, then tap where it lists the camera's name. You can update the time zone here. If the time zone is correct, switch it to a completely different time zone, then back to the correct one. This should fix the time for new alerts."]
["How do I turn the camera off until it can be unbound?","Most likely you would need to turn off the breaker that powers the camera or keep the camera off the bracket until it can be unbound."]
["What should I do if my account was hacked?","Changing your password does log all devices out. You may test this by changing your password on user.zmodo.com and checking your phone."]
["How can I change my email for my account?","If you would like your account under a new email, you would need to create a new account."]
["Can you move my devices to a new account?","Yes, I can then move the cameras. The service time would remain on the cameras as well according to how you currently have it assigned."]
["What can I do with my old account after moving devices?","You may either leave this account as is with no devices or I could send you an email with an account deletion form you can fill out to delete it if you would like."]
["When will the 30 days be up for the factory reset of the camera?","The 30 days will be up on Oct 5th."]
["What is the process to remove cameras from my account?","If you log into the other account, you can tap settings to the right of My devices on the home page, select the camera you want to delete, tap the ... in the top right, then choose to delete/remove the device and can repeat that for any devices."]
["What should I do if my device says it's registered in another account?","If you can log in to the account that the device is registered to, you can delete the camera from that account and then set it up to a different account."]
["How can I set my notifications off from 9am - 5pm?","On the Home screen at the top it will say Notifications. Tap on the Settings button and you can create and edit the notification modes. You tap on Settings and then tap on the mode you want to edit and you set a schedule. Then you tap on Save. If you want the notifications to stop sending to you at 9 AM, then you would set the OFF mode to turn on at 9 AM. You would set the ON mode to turn on at the time you want the notifications to be on."]
["What should I do if I want notifications to stop at 9 AM?","If you want the notifications to stop sending to you at 9 AM, then you would set the OFF mode to turn on at 9 AM."]
["What should I do to start notifications at 5 PM?","You would set the ON mode to turn on at the time you want the notifications to be on."]
["Why are my notifications still coming through if I set them to OFF mode?","The app only changes the mode setting at the time you set the schedule for. Since it is past 9 AM, it will not change it to OFF. It will change it to OFF the next time it is 9 AM. For right now, you will want to manually select OFF on your home screen."]
["What do I do if my dad doesn't have the app anymore and the cameras are off?","If your dad doesn't have the app anymore and the cameras are off, you will need to contact the previous owner to request that they delete the cameras from their account."]
["What is the process to remove cameras from my dad's account?","We can contact the previous owner and request that they delete the cameras from their account. However, I must allow 30 days for a reply. If we hear no response after 30 days, I will contact you."]
["What do I need to provide to remove the cameras from my dad's account faster?","If the previous owner can find the purchase receipt, we can remove the cameras without waiting the 30 days. You can send a picture of the Amazon receipt in the chat or via email to support@zmodo.com."]
["How can I send the receipt for the cameras?","You can send a picture of the Amazon receipt in the chat or via email to support@zmodo.com."]
["Can I add the cameras after they have been removed from the old account?","Yes, once the cameras have been removed from the old account, you should be able to add them without any problem."]
["How do I remove a device from my account?","Go to the device's Live View. Tap the gear icon. Tap the three dots icon. Select 'Delete Device'."]
["How do I reset my account password?","You would just reset the account password via the app or web app at user.zmodo.com."]
["How can I reset my password?","You can reset your password through the web app at https://user.zmodo.com/changepwd."]
["How can I eliminate the need to type in the four digit numbers when I sign in?","There is not a way to disable that when logging in, it's a safety feature."]
["How do I logout of all devices?","You may change your password to log out other devices. The other devices would be logged out within the next few hours."]
["How can I add my cameras to my account after they have been removed from the old account?","The cameras that are already on your Wi-Fi network, you should be able to add to your account with the LAN search now."]
["Can I schedule a call?","Yes, you can tap on Schedule Call to make a callback appointment."]
["What should I do if my camera won't connect?","If your camera is already connected to a Wi-Fi network, it will not read the QR Code. The camera may be set up on a different account."]
["What happens if I don't have access to the email associated with my camera?","If you don't have the password or access to the email address, you will need to provide the Device IDs for the other cameras."]
["What should I do if I have the purchase order from Amazon?","You can send a screenshot of the order information to the support team."]
["How long will it take to unbind the cameras from the previous account?","It may take up to 30 days for a reply from the previous owner after sending an Unbind Request email."]
["How do I delete my device from my old account?","You will need to log in to the account that uses the Gmail email address and then delete the device from the account so that you can set it up on a different account."]
["How do I delete the devices from my account?","You will tap on Live for the camera. Tap on the Gear icon in the top right corner. Then in Device Settings tap on the three dots in the top right corner. At the bottom of the screen will be a button that says 'Delete Device' or 'Remove Device'. You will tap on that to remove the camera from the account."]
["How do I share devices with another account?","You need to be logged in to the account that the cameras are set up on in order to share them with another account."]
["What should I do after reconnecting my cameras?","You just need to be logged in to the account that the cameras are set up on in order to share them."]
["How do I change from my email address to my phone number in the app?","You would tap on Me at the bottom right corner of the app. Then log out of the app. Then log in with your mobile number."]
["What are the differences between deleting and restarting a device?","Deleting a device removes it from your account. You'd generally only want to do this if you no longer use the device. Restarting the device would be the same as unplugging it and plugging it back in. Resetting the device would wipe the current settings including wifi information and return it to defaults, but it would have to be online to be reset in the app."]
["If I reset it, do I need to set it up again to pair the camera again with the app?","Yes, if you reset an online device, you would need to set it back up on a wifi network before it will be able to be used from the app."]
["If I want to pair the cameras on a new account, am I able to do that?","Yes."]
["What should I do if the app is not sending notifications?","- Unplug the camera & router for 3 minutes. After 3 minutes, plug the router back in. When the router is back online, plug the camera in. When the indicator light on the camera is solid blue, make a motion in front of the camera to see if you get the alert.\n- Check the motion detection area to ensure that the whole area you want to be alerted about is inside the blue lines. Tap on the live button of the camera, then tap on the gear-shaped icon in the upper right to access the detection zone.\n- On the app home screen, make sure notifications are turned on. In your phone's settings for notifications, ensure that notifications are allowed for the Zmodo app. In your phone's settings for the Zmodo app, make sure notifications are allowed there too.\n- Check to make sure your phone's volume is up and not on mute or do not disturb."]
["How do I share the app with someone?","You would need to share to the email of an existing account (or phone number if it's a legacy account created with a phone number). Your family member will need to create their own account, tell you the email, then enter that email there to share."]
["Is there a reset on the NVR?","You can reset the NVR. I would recommend unplugging the NVR from the router first as it will reset any Wi-Fi cameras that are connected to the same router. There is a pinhole reset button in the back."]
["Is there an RSTP stream to access outside of the app?","There is not an RSTP stream to access outside of the app and the camera would not be compatible with a third party NVR system."]
["How much time is the cooldown period between motion events?","There is a minimum of 3 minutes between motion events. And there is also at least 4 events that do not send a notification or 20 minutes between notifications. It is not configurable."]
["Is the app under development?","The app is updated with changes and new features. I do not have any information at the moment about if there will be changes to how the motion events work."]
["How can I delete my cameras from the old account if I have no access to it?","Because the account you are currently contacting us from has the same email as the contact email on the account that the cameras were setup on, I was able to unbind the cameras from that account. You can now setup the cameras on a new account."]
["Can you provide the full contact details of your privacy officer?","You can contact the legal department at legal@zmodo.com."]
["Where can I find the app footage data files?","The Directory where you can find the app footage data files is not something we'd be able to assist with and it generally should not be directly accessible anyway."]
["What should I do if the app crashes when I try to save videos?","You can try using another phone or tablet. Otherwise, the option would be uninstalling and reinstalling the app, but that will likely empty the Gallery."]
["How can I save currently accessible footage if the app is freezing?","You can use a screen recorder if it is playing properly in the app and freezing just when you try to download it."]
["What should I do if my camera isn't recording anything?","Since you are not there, you would just want to monitor it and wait to see if an event is made."]
["What can I do if a camera is on another account and I want to add it to my account?","That camera is on another account, so it would need to be removed from that account before it can be set up on your account."]
["What can my son do if he can't log into his account?","If he has access to the email address, then he can reset the password to the account and log in. Otherwise, we may need to send an Unbind Request to the email address that the camera is set up on."]
["How can I decrease the zoom on my web browser?","If you are on a computer, then it looks like you have the screen magnified to 200%. You would just want to decrease the Zoom on the web browser."]
["How do I reset my Zmodo account password?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["What should I do if I can't log in after changing my password?","If you can't log in after changing your password, you can try signing in via the website at user.zmodo.com."]
["Do I need to do anything with the old account after creating a new one?","No, you can just leave the old account as it is."]
["How many days are left until the 30-day wait period is over?","It will be 30 days with no response on March 2nd."]
["Can I leave the camera offline while waiting for it to be unbound?","Yes, you can leave the camera unplugged until it has been unbound from the current account."]
["How do I change the time zone for my camera?","You can go to the time zone settings and change it to another time zone. Then change the time zone back to the correct time zone to force it to resync with the time zone."]
["Will changing the time zone on one camera affect the others?","The time zone is set individually for each camera. So changing the time on one will not change the time on the others."]
["One of my camera picture need to be rotated correctly, how do I do that?","You can flip the image of the camera in the app. Tap on the Live video for the camera and then tap on the Gear icon in the top right corner. That will take you to Device Settings and there will be a switch that says Invert Screen or it will say Flip Screen."]
["Why is my camera in black and white only?","Black and white is how the night vision displays (the red light is the IR lights used to see at night)."]
["How do I turn on color settings on my camera?","You could try changing the sensitivity or change it to always off, but always off will not swap to night vision when dark."]
["Can I get my money back?","If you would prefer to return the device, where did you purchase the device and when?"]
["What should I do if I can't log in using my phone number on the Zmodo web app?","Currently, there is an issue for logging in for phone number users on the Zmodo web app. In the meantime, you can use the Me share web app until this issue is investigated for a resolution."]
["How can I connect my Zmodo camera to my new account if it's linked to the old owner's account?","As this camera is already bound to another account, I can contact the previous owner and request that they delete the camera from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["What do I get with the free basic plan?","Cameras without cloud service will when motion triggers the camera take a 10 second clip, then after a 3 minute cooldown if there is still motion it will create another 10 second clip and keep doing that when motion is detected."]
["How long are recordings stored with the free basic option?","The 10 second clips on the zmodo app last for 12 hours before they are overwritten. This goes off the time the clips are created so it's 12 hours from that point before they overwrite to make room for more footage."]
["How can I delete cameras from my account?","If you have access to the old account email, you can log into that account and delete the cameras from the current account if you would like to add them to another account. Once logged in, you can tap live on a camera, then the settings gear, then the ..., then choose delete or remove device."]
["What should I do if I'm unsure of the account password?","If you're unsure of the account password, you can do the forgot password option to reset it through that email."]
["How do I share the access to the events?","You would go into the ZModo app to the Me section then click share."]
["Do I need both the zmodo and the smartz Eaze apps?","No, you do not need to use both apps. You can use the Zmodo app if you prefer that app."]
["Are the videos supposed to go to my gallery?","No, the videos do not go to your Gallery. They would be in the Events tab and you can download them and save them to the photos on your phone."]
["How do I remove the account from the previous owner?","If you have access to the account they are currently on, you can click on the cameras live, click the settings gear, write down the ID number shown, then click the three dots and choose delete to remove them from the account."]
["If I delete the cameras, will I be able to add them back under my account?","Deleting them won't remove them from the other account, so you will need to go through the unbind process to have them unbound from the current account."]
["How can I download video from a camera to a thumb drive?","The cameras you have won't be able to download the video directly onto a thumb drive from the camera. You would have to create the clip(s) from the app on the mobile app or web app, then transfer them to a computer to then throw onto a thumb drive."]
["Why does the video clip get cut into shorter segments?","In the clip time, where there is yellow and red there is movement, where there is blue means there was no movement and the camera takes a picture every 10 seconds. The video will be shorter if there are blue parts within the clip time, as it takes the photos and compresses them to take less room."]
["What is the maximum clip length I can create on the web app?","For the web app, it only allows you to take a 10 minute clip at a time."]
["What is the maximum clip length I can create on the mobile app?","The mobile app allows for up to a 30 minute clip at a time."]
["What is the unbind process for the cameras?","We have a process called the Unbind process to remove the cameras from the current account. For that, we would send an unbind request to the email the cameras are currently bound to. After we receive a response of approval, or if after 30 days of no response occurs, then we can unbind the devices and notify you at that time."]
["How long do I have to wait for the unbind process?","If the email responds to the request, I would notify you sooner, but if they do not respond, the minimum wait would be 30 days from today for the unbind process."]
["Can I set up the cameras now?","Technically you can set them up now, but I would highly not recommend that as the previous owners may have access to the account, and once the cameras are online, they could view the cameras."]
["What should I do if I need setup assistance outside of live chat hours?","If you need setup assistance outside of live chat hours, you can say 'Zinks setup' into the chat, and the chat AI will send you the setup steps."]
["How can I log anyone that has access to my camera?","You can reset the password with a verification code sent to your email by going to the web app here https://user.zmodo.com/changepwd. You may also want to check the Sharing Management settings for the devices to see if they are shared with other accounts."]
["How can I remove someone from having access to my camera?","You can reset the password through the web app. Otherwise, you would want to remove the devices from the account and set them up on a different account."]
["How do I add my cameras to the app after they have been unbound?","You may either attempt to add them in the way I had described previously or I could add them to the account for you with basic names if you would like and you could then change the name and time zone once they are added."]
["What should I do if I do not see my devices on the home page?","If you do not see them on your home page, please pull down to refresh."]
["How can I rename my devices and set the time zone?","If you hit live, go to the settings gear in the top right, then the ... in the top right, you will see an option for device name to rename them and an option for time zone to set the time zone."]
["How can I fix the issue of my cameras existing on another account?","To fix the issue of your cameras existing on another account, you will need to remove the cameras from the previous account they are linked to. This can typically be done by logging into that account and removing the devices. If you do not have access to that account, you may need to contact customer support for further assistance."]
["What is the price for the Premium Plan subscription?","The Premium Plan is $4.99 per month or $49.99 per year."]
["What is the price for the Platinum Plan subscription?","The Platinum Plan is $9.99 per month or $99.99 per year."]
["Can I connect Zmodo cameras that were previously linked to another account?","Yes, the cameras have been removed from the previous account and you can now connect them to your account."]
["What should I do to view my cameras?","You would login to that account to view the cameras. If you don't want to have two accounts, once you're logged into that account, you can delete the devices and then log back into this account you're contacting me from and add them, or you can also do the reverse as well if you prefer or leave them as they are, it's whatever works best for you."]
["How do I change the time zone for my camera if the button is disabled?","If the button is greyed out, that means the cameras are getting their time from the NVR. You will need to click the settings gear on the NVR and then the three dots to change the time zone there."]
["What should I do if the NVR doesn't relay the time properly to the camera after a time change?","Change the time zone to one that is wrong, then change it back and check the camera's time again. If that does not work, reboot the camera by unplugging and plugging it in again, then check."]
["How can I log out of all devices?","To log out all users, you would only have to change the password on the account. Once that is done, all users who are logged in will be logged out and cannot log back in again unless they know the new password."]
["Where can I find the account manager on the web app?","There is no account manager on the web app, but you can view some account details by clicking the icon on the web app that has a head and shoulders."]
["¿Cómo inicio sesión en mi cuenta?","Para cerrar sesión en esta cuenta, vaya a la sección Yo y seleccione cerrar sesión. Luego elija iniciar sesión con el correo electrónico e inicie sesión con ese correo electrónico y su contraseña. Si no conoce su contraseña, puede utilizar la opción ¿Olvidé mi contraseña? al iniciar sesión para restablecerla a través de ese correo electrónico."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. It will test both download and upload speeds."]
["How do I ensure my camera has the right date?","Adjusting the time zone should also adjust the date as it will synchronize to the date of the current time zone. You may need to then delete any 'future' events though. If it's already on the correct time zone, you can move to another time zone then back to the correct one to resync it."]
["How long does the video stay in the camera?","The camera has the 7 day cloud service, the video recorded will be available 7 days from the point it was recorded, after that time has passed it will overwrite the video to make room for more footage."]
["How can I erase videos that are present?","It is not possible to erase video."]
["How can I cancel sharing to cut off access to the camera's videos?","You would click live on the camera, click the settings gear, then choose sharing management and you can remove any sharing from there."]
["How do I reconnect my camera after deleting it from the app?","You need to log into the account associated with the email address used for the camera, not the phone number account. If you have trouble logging in, you can do a password reset using the email."]
["What should I do if I can't remember my password?","You can try to log in, and if you are not able to, you can do a password reset."]
["Can you help logout my account from all devices?","You will need to change the password to the account. You can reset the password through the web app here https://user.zmodo.com/changepwd and it will log out other devices. It may not be immediate, but the app checks several times a day and when it next checks, it will see the password was changed and it will log out the device."]
["How do I unbind the devices if I can log into the account?","If you have any questions, did not approve the change in ownership, or no longer have the ability to remove the device(s) from the app please let us know. If you wish for us to remove it for you, you may simply let us know that you approve of the unbind."]
["What should I do if I can't get into my account or the email?","You can reply to the email that was sent to you giving permission to unbind the devices from the account."]
["What happens after the devices are unbound?","You can connect them to a new account."]
["Where do I find password recovery?","If you're unsure of your password, you may reset it when logging in via the forgot password button so long as you have access to your account email. If you do not want to log out first, you may visit user.zmodo.com to reset it from there instead."]
["What should I do if I'm not receiving the email with the code to reset my password?","When you try to reset the password, make sure you enter the correct email address associated with your account and check your Spam folder for the email."]
["How can I avoid others who have access to my cameras from accessing them?","Whenever you change the password of an account, it kicks whoever was logged in out, unless you give them the new password or they themselves reset the password should they have access to the email then they would be logged out."]
["Where can I purchase more cameras?","You can look on our partners website Zmodo.com for more indoor or indoor outdoor cameras. They are also listed on Amazon."]
["How do I log in to my camera account?","You would log out of the phone number account that you are currently logged in to. Then you will log in to the app using your email address. You can tap on Me at the bottom right corner of the app and then tap on Log Out. Then tap on Login with email address and enter the email address and password for that account."]
["How can I unbind cameras from my account?","There are 2 ways to unbind the cameras: 1st way is with the unbind request, which requires sending a request to the email tied to the cameras. If there is no response after 30 days, the devices can be unbound. The 2nd way is to send the original purchase invoice/receipt to compare to the cameras, then the devices can be unbound with that."]
["What happens if the email tied to the cameras no longer exists?","If the email no longer exists and the unbind request bounces back, the devices can be unbound from the previous account, allowing you to add them to another account."]
["How to log off on other devices remotely?","To log other users from the account you can reset the password, anyone logged in will be logged out again."]
["How do I change the date on the event clip playback?","Deleting the wrong date events and updating the time zones for each camera should fix this issue. Please hit edit in the top right on the 'events' tab, select those events that show the wrong date, then choose to delete them. Once that is done, tap on the live button of each camera, hit the settings gear in the top right, then the 3 dots in the top right, then choose device time zone. If it is already correct, move it to a random other time zone, then back to the correct time zone and save. That will resync it to the proper date/time."]
["How do I change my password?","On the app login screen you can tap on 'forgot password' to update the password."]
["How do I get my camera off an old account to bind it to another account?","To remove the camera from the old account, you can log in and delete it from within the account. If you do not have access to the account, you can either send the original invoice/receipt from the purchase of the camera for verification, or I can send an unbind request to the email the camera is bound to. After receiving a response of approval or after 30 days with no response, I would unbind the device and notify you."]
["What should I do if I can't remember the email account associated with my camera?","I can provide you with the first three letters of the email and the domain. The email starts with 'jes' and is from the domain 'mystoragegroup.com'."]
["How do I reset my password for my Zmodo account?","You can reset the password for the boujha45@comcast.net account by going through the password reset process. Click 'Forgot password', then put in the boujha45@comcast.net email and move forward. It will send a password reset code to the boujha45@comcast.net email. Enter that code into the app along with the new password to reset it."]
["What happens if there is no reply to the unbind request within 30 days?","If there is no reply to the unbind request, we should be able to unbind it after 30 days."]
["How to save images from zmodo camera app without cloud?","To view the short 10 second clips a camera makes and download them you would go to the alert section."]
["How can I get the cameras unlinked from the previous account?","To remove the cameras from another account, you need to go through the unbind process. For that, I will need the Cameras ID numbers, which are on the bottom of the cameras on a sticker and start with ZMD."]
["What are the options for unbinding the cameras?","There are two options for unbinding the devices: either unbinding with an invoice from the original purchase of the devices (you would send us a picture or screenshot of that) or unbind by sending a message to the email the cameras are bound to."]
["What should I do while waiting for the unbind request response?","You will have to wait for the email to respond to the unbind request I sent, or until the 30 days if they do not respond for the unbind."]
["How can I add a camera?","Could I have the device ID of the camera you are working with? It should start with ZMD and should be on a white sticker on the camera or bracket, it's usually under a barcode."]
["Does the NVR support cloud service?","Yes, the NVR cannot be subscribed to a cloud plan."]
["What does it mean if the three lights on top of the NVR are red?","That means there is an issue with the hard drive. You can try formatting the hard drive. If that does not work, then you would want to replace the hard drive if you want the cameras to record locally to the NVR."]
["¿Qué debo hacer si no recuerdo la dirección de correo electrónico con la que están configuradas las cámaras?","Si no conoce la dirección de correo electrónico, tenemos un par de opciones. Primero, si hay otras cámaras, podría tener los ID de dispositivo de las otras cámaras. Si no puede proporcionar la factura, la otra opción es enviar una solicitud de desvinculación. Para ello, nos comunicaremos con el correo electrónico de la cuenta actual para solicitar permiso para desvincular los dispositivos. Tendrán 30 días para responder. Si responden y aprueban o no responden en 30 días, los dispositivos se desvincularán para que usted pueda configurarlos."]
["When will my device be unbound?","The device will be unbound on the Monday following the 30-day period, which falls on a weekend."]
["What are the business hours for callback appointments?","We do callback appointments Mon-Fri 9AM-12PM and 1PM-5PM CST."]
["What URL should I use to log in to the Zmodo web app?","You should go to user.zmodo.com to log in to the Zmodo web app."]
["How do I add a camera to my account?","You will want to try to add the camera to your account with a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I delete a device from my account?","Tap on Settings next to My Devices. Then tap on the camera and tap on the three dots in the top right corner of the app. Then at the bottom tap on 'Delete Device' or 'Remove Device'."]
["How do I reset my router?","To reset your router, hold the reset button for about 10 seconds until the lights change."]
["What should I do if my router is solid green?","A solid green light typically indicates that the router is powered on and functioning properly. If you're having issues connecting, you may need to check your account settings or contact support."]
["How do I connect Zmodo to my Echo 8 machine?","You will need to go in to the Alexa app and go to Skills and Games and then search for the Zmodo app. It will ask you to log in with your Zmodo account to connect it to your Alexa account."]
["How do I change the name of my device in the Zmodo app?","You can try putting it in to a group on the Alexa app. Or you can try changing the name for the device in your Zmodo app. Tap on Live for the camera, then tap on the Gear icon in the top right corner. Tap on the three dots in the top right corner. Then you can tap on Device Name and change the name of the device."]
["What should I do if my camera is not showing on the Echo?","You may want to delete the device from your Alexa app. Then go to Skills and Games where the Zmodo app is connected and disconnect it. Then you can reconnect it to your Alexa account and have it search for and add the device again."]
["What brand should I select for connecting Zmodo?","You can do it through Smartz Eaze or meShare. Both work fine."]
["Where is the reset button on my meshare mini?","With the Model of camera you have, there is no external reset button you can press. If the camera is online, you can reset it from within the app instead. If a camera is offline and flashing green or flashing blue, you can set it back up with the Wi-Fi again."]
["How do I factory reset several cameras that I have?","In the app, click live on a camera, click the settings gear, select the three dots in the top right, then select the reset option below."]
["How can I get the ZMD numbers for cameras without stickers?","To get the ZMD numbers for cameras without stickers, you would have to set them up, and at the end, it will display the ID numbers."]
["How many unbind requests can I make?","For the other devices, once you have the ID numbers, you can contact us so we can look them up. If any others are tied to accounts, we will send an unbind request for those as well."]
["Can I add a camera I bought from a thrift store to my account?","This camera is not tied to anyone's account, you can freely add it to your account."]
["What should I do if someone I sold a camera to wants to add it to their account?","If we have the ID numbers, we can look them up and make sure they are not tied to an account and we can also see what setup the camera may use to send them the setup instructions as well."]
["How does the Unbind Request process work?","As these cameras are already bound to another account, I can contact the previous owner and request that they delete the cameras from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the devices and contact you."]
["So I have to wait 30 days to use my camera?","If you can't get into the other email and respond to the request, then yes that's the minimum wait time required before we are able to unbind a device for the unbind request process."]
["When the 30 days go, you'll unbind the camera by yourself or do I have to do anything?","Yes, I would unbind the camera then notify you via email, after that you would be free to add the device to any account you wish."]
["How do I remove or add cameras to my account?","Tap on Settings next to My Devices. Tap on the camera, and then tap on the three dots in the top right corner. Then tap on Delete Device or Remove Device at the bottom of the screen."]
["What should I do if the time on my NVR cameras is incorrect?","You can try changing the time zone on the NVR and if it is on the correct time zone, change it to a different time zone and change it back to resync the time on the cameras."]
["¿Puedo volver a enlazar los dispositivos después de eliminarlos?","Puede configurarlos en una cuenta diferente si lo desea. Si solo estás intentando conectarlos a una nueva red Wi-Fi, pero en la misma cuenta, no es necesario que los elimines primero de tu cuenta."]
["What email are my cameras linked to?","That camera is on a @gmail.com email address and the first two characters of the email address are 'be'."]
["How can I add my unbound cameras?","You can add them by connecting your phone to the same wifi network, hitting the plus in the top right of the app's home page, then tapping 'Tap here to add it' at the bottom of that page."]
["What should I do if I want to adjust the time zone and names of my cameras?","To adjust time zones and names, go to your home page of your app, pull down to refresh if you do not yet see the cameras, then for the camera you wish to adjust, hit live, then the settings gear in the top right, then the ... in the top right, where you can find the time zone option and a name option to make the adjustments."]
["What happens if the person I contacted does not reply to the email?","If they do not reply within 30 days or reply and approve the request, the cameras will be unbound. If they reply and deny the request, I would not be able to proceed."]
["What does NVR stand for?","NVR stands for Network Video Recorder and is what the box is called."]
["What type of power source do current wifi cameras use?","For current wifi cameras you would just have cameras that plug into normal wall outlets like most other devices that use electricity. They come with their own power cables."]
["How do I attach a receipt?","Tap on the camera icon to attach the photo."]
["What should I do if the camera is currently unplugged?","You can keep it unplugged for now."]
["What should I do after the camera has been unbound?","You can plug the camera in now. If the indicator light switches to solid blue, you should be able to view the live feed on your app account."]
["What should I do if my camera is not showing up on devices?","Refresh the app or log out and back in again; you should see both cameras connected to your account."]
["How can I reset my password if I can't do it in the app?","If you are not able to reset the password in the app, then you can reset the password on the login screen. You can reset the password through the web app here https://user.zmodo.com/changepwd or you can log out and tap on Forgot Password on the app screen. You will enter the email address for your account and then enter the verification code that will be emailed to you and the new password to reset the password."]
["Do I have to be with the cameras to connect them?","Yes, you would need to be with the cameras to set them up on your account and Wi-Fi network."]
["What method should I use with these cameras?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space inbetween."]
["What is the best method to connect the cameras?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space inbetween."]
["Will the old Zmodo app still work?","You can use the Zmodo app with our newer cameras if that's what you're asking, yes."]
["¿Cómo puedo cambiar la contraseña de mi cuenta Zmodo?","Si ingresar la contraseña actual en la aplicación no funciona, es posible que esa no sea la contraseña correcta. Puedes cerrar sesión en la aplicación móvil y tocar 'Olvidé mi contraseña' para restablecer la contraseña. También puedes hacerlo a través de la aplicación web aquí https://user.zmodo.com/changepwd."]
["How do I download the Zmodo app for my laptop?","We don't have an app for computers, we have a website. You would go to User.zmodo.com then login to your account to view the cameras from a computer."]
["How can I log out of another phone through the app?","The only way to kick someone out from an account is to change the password for the account. Sometimes you may have to change it more than once for all users to be logged out. If you still have trouble, you can delete the devices from the account and create a new account under another email, then add the devices to that new account again."]
["How can I playback and download flashbacks on my computer?","Flashbacks are only available on the phone app. You cannot download them from the web app."]
["¿Qué voltaje necesita la cámara?","Para esta cámara, si está utilizando el cable que viene con la cámara, tiene 5 pies de largo y el adaptador de pared adjunto es un adaptador de pared de 5 V 1 A."]
["¿Cómo puedo desvincular una cámara de otra cuenta?","Para el proceso de desvinculación existen dos opciones para realizarlo. Puede enviarnos la factura/recibo del dispositivo de la compra original para la desvinculación, o si no tiene eso, le enviaremos una solicitud de desvinculación al correo electrónico al que está vinculada la cámara."]
["What is the process for unbinding a camera from an account I no longer have access to?","As this camera is already bound to another account, I can contact the previous account and request that they delete the camera from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["¿Cuánto tengo que esperar para desvincular mi cámara?","Si no recibimos una respuesta del titular anterior de la cuenta, el tiempo de espera expirará 30 días después de su envío. Eso sería el 27/12/2024."]
["Cómo elimino la cuenta de zmodo?","Si desea eliminar su cuenta, deberá completar un formulario de eliminación de cuenta y enviárnoslo por correo electrónico."]
["Cual es soporte al cliente?","Hola, gracias por contactar con soporte. Mi nombre es Dillon."]
["¿Cómo puedo desvincular las cámaras de una cuenta y vincularlas a otra?","Para eliminar las cámaras de esta cuenta, tendríamos que pasar por el proceso de desvinculación; enviaríamos una solicitud de desvinculación para hacerlo o usted tendría que proporcionarnos la factura de compra para que podamos desvincular los dispositivos. De lo contrario, si tiene acceso a la cuenta, también puede eliminar las cámaras de la cuenta y agregarlas a otra cuenta."]
["¿Cómo elimino una cámara desde la aplicación?","Haría clic en vivo en la cámara desde la aplicación móvil, haría clic en el engranaje de configuración en la parte superior derecha, haría clic en los tres puntos en la parte superior derecha y luego elegiría eliminar."]
["How can I stop the time from changing on my cameras?","To stop the time from changing on your cameras, you should add your NVR to your account. The NVR controls the time for the cameras, which prevents conflicts between the app settings and the NVR settings."]
["How do I set the time zone for my NVR in the app?","To set the time zone for your NVR in the app, go to the settings option to the right of My Devices, select the NVR, ensure it's selected at the top, then go to the '...' and choose device time zone. If it's already on the correct time zone, swap to another time zone and then back to the correct one."]
["Can I set up a camera that was previously attached to another account?","Yes, the camera can be set up on your account after it has been removed from the previous account."]
["How long will it take to unbind the camera?","It will take 30 days or until the previous account approves the unbind."]
["Where can I find the device ID on the camera?","The device ID will be on a sticker on the camera and will start with ZMD or GSG."]
["What should I do if I don't have access to my other Gmail accounts?","If you don't have access to any other Gmail accounts, please attach a copy of your receipt. I should be able to unbind the camera with your receipt."]
["What should I do with the camera while waiting for it to be unbound?","You can keep the camera unplugged from power until it has been unbound."]
["Will I receive an email regarding the unbinding of the camera?","I will send you an email to frankystanky26@gmail.com after the camera has been unbound."]
["How can I see all the people I've shared access to the camera?","Tap on the live button of the camera, tap on the gear shaped icon in the upper right, then go to sharing management. You can view the people you have shared the camera with here."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What should I do if the cameras are linked to another account?","As these cameras are already bound to another account, we can contact the previous owner and request that they delete the cameras from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will contact you."]
["What should I do with the cameras while waiting for a response from the previous owner?","For now, I recommend keeping the cameras unplugged."]
["What do I do if I try to change my password but it keeps saying wrong old password?","You can go to the login screen on the app and tap on Forgot Password to reset the password with your email address. You can also go to the web app and reset it, as well https://user.zmodo.com/changepwd."]
["What is the email address for Goaofoeoi support?","Their email is piggyxlin@163.com."]
["Would 100mbps be ok for my 8 mini wifi cameras?","Okay, that should be fine for the cameras alone, you may want to check how much MBPS for upload speed specifically your other smart devices would use to be sure but for the cameras alone it's perfectly fine."]
["What should I do when I change the wifi name/password/router?","Whenever you change the wifi name/password/router you will have to set up the cameras again to that network. Make sure the wifi network that the router emits is either a dual network (5.0GHz and 2.4GHz) or if it's a split network (one that's 5.0GHz and one that is 2.4GHz separate). Make sure when you do the setup you're using the 2.4GHz network, the cameras will not connect/work with networks that are only 5GHz."]
["¿Puedo usar otro correo electrónico si no puedo recibir mensajes en mi correo electrónico actual?","Sí, si no puede recibir correos electrónicos en el correo electrónico de su cuenta actual, también puede pasar a otra cuenta como alternativa."]
["Which camera is already connected to my account?","The camera with the Device ID ZMD17I3I7800440 is already on the account that you are contacting us from right now."]
["Which camera is not bound to any account?","The camera ZMD14D2DA000821 is not bound to any account."]
["What do I need to do to connect the cameras to my Wi-Fi network?","You may need to do the QR Code setup to connect them to your Wi-Fi network."]
["What are indoor cameras?","The indoor cameras are the cameras that are bound to an account."]
["How can I reset the camera so that it begins the connection process?","You would add it to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if I choose forgot password?","If you choose forgot password, you would enter the phone number, new password, then hit get it to have a text sent to that number with the verification code."]
["What should I do if my password is not working?","If you're unsure of the current password, you may choose the forgot password option when logging in to reset it via your email."]
["How do I add my camera to a new account?","To add your camera to a new account, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if I have a subscription on my camera?","If you have a subscription on your camera, it is recommended to cancel the subscription through your Google account, as you would not be able to change or edit it in the future."]
["How do I log in to my Zmodo account with my phone number?","Log out from the current account you are using, then log in with your phone number instead."]
["Why can't I add my device?","You cannot add the device because it is already tied to an account made with your phone number."]
["How can I reset my password if I'm not receiving the reset email?","You need to enter the email address that you use to log in to the account, not the contact email. If you're not receiving the reset email, check your Spam or Junk folder. You can also try going to the web app at user.zmodo.com and click on 'Forgot Password.'"]
["Can I change the email address associated with my account?","No, the email on an account cannot be changed."]
["What should I do if I want to create a new account after unbinding my devices?","You can create a new account and then connect the cameras to the new account. The cameras will use the QR Code setup if they are not already connected to your Wi-Fi network. If they are connected to your Wi-Fi network, then you will use the LAN Search in the app."]
["How do I set up the camera using the QR code method?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I use the LAN Search to add a camera?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["¿Cómo puedo poner la hora a las cámaras?","Puedes configurar la hora de cada cámara individualmente en la configuración del dispositivo. Pulsa 'Video en vivo' de la cámara y luego el icono del engranaje en la esquina superior derecha. Pulsa los tres puntos en la esquina superior derecha. Pulsa 'Zona horaria del dispositivo' para configurar la zona horaria de la cámara."]
["¿Cómo conectar mis cámaras a Alexa?","Para conectar las cámaras a Alexa, accede a la app de Alexa y ve a 'Habilidades y Juegos'. Luego, busca Zmodo e inicie sesión con su cuenta y contraseña de Zmodo para conectar la cuenta a su cuenta de Alexa."]
["How can I take away someone's access to view the cameras on my account?","You can either reset the password again, or create a new account with another email. Once you have created a new account, let us know, and we can assist with moving the cameras from your old account to the new account."]
["Will moving the cameras to a new account affect the playback videos?","The playback would not be altered by moving the cameras from one account to another; it will still be on the NVR for you to review. Only from the new account can that be viewed, and if the other person has access to the old account, they won't see anything anymore."]
["How do I change my account to a new email?","If you're wanting to use a different email for everything such as logging in, you would need to create a new account instead."]
["How do I reset my Zmodo account password?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["Do I need my old password to reset my Zmodo account password?","You won't need the old password."]
["How can I adjust the brightness on my doorbell camera?","You can check for a brightness option by hitting live and scrolling along the bottom to see if there is a brightness option. Some devices may have a second page of options along the bottom including that."]
["What should I do if I don't see an option to adjust the brightness?","If you do not have an option for brightness on the live view, then there would not be an option for that device to adjust brightness, and it would purely be based on the brightness in the surrounding area."]
["Is my camera connected to any other account?","That camera is not on this account at all and is on a different account where the email starts with ad and it is at gmail.com."]
["How do I set up my camera after it has been unbound?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["Is my camera online and connected to my account?","That one is online and on your account. You have not shared it to any other accounts."]
["How do I change my account password?","To change your password, go to the Me section of the app, hit system settings, then reset password."]
["What should I do if I am getting an authorization failure when trying to log in?","If you are getting an authorization failure, that means that the password is not correct. You can tap on Forgot Password to reset the password to log in."]
["What is a LAN Search?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What do the cameras need to be unbound from?","Those cameras are setup on another account and would need to be unbound from that account first."]
["How long will it take to receive a reply after requesting the previous owner to delete the cameras?","I must allow 30 days for a reply."]
["What should I do if I don't receive a response after 30 days?","At the end of 30 days if we hear no response, I will contact you."]
["How do I access the camera that my sister set up?","She can share her camera with you. Tap on the camera, tap on the gear shaped icon in the upper right, sharing management, tap the plus sign and enter her email. Choose which features you want to share and send."]
["How can I take someone off my account?","To remove someone from your account, you need to send an unbind request for the devices. However, you will be notified if the other account is still active, as it is a safety precaution. If you have the original invoice from the purchase of the cameras, that can also be used for the unbind if the information matches the devices."]
["Can I take off my ex from my account without them knowing?","That is not possible unless you have the original invoice from the purchase of the cameras. Regardless, when you try to unbind the devices, the other account will be notified as a safety precaution."]
["What should I do if my ex is logged into my account?","If your ex is currently logged into your account, you can change the password, and it will log them out. Without the new password, they will not be able to log back in."]
["What should I do if I am not receiving the verification code for my Zmodo account?","Sometimes the verification code can go to spam, make sure there are no typos in the email and that you use the account email litlfeat@gmail.com."]
["Can I change my email address with you?","No, like I said, there's no way to change the email once you create an account."]
["What should I do if I can't log in to my account?","You may try to see if you can get logged in. If you are able to log in, you can then delete the cameras yourself so you can then move them to a new account."]
["How will I know when the unbind process is complete?","I will notify you on bullockssara77@gmail.com email, just be sure to keep an eye on your inbox, sometimes the messages can go to spam."]
["How do I get live footage now that the format has changed?","You can view the live feed at the top of the screen. You can scroll through the cameras that are listed right under the bigger screen that shows the live feed of one of the cameras."]
["Como eliminar la cuenta de zmoda?","Le enviaré un correo electrónico con nuestro formulario de Derechos del interesado que puede completar al correo electrónico de su cuenta. Puede completar el formulario y devolverlo y luego eliminaremos su cuenta."]
["Cuanto tiempo se demora el formulario para eliminar la cuenta?","Una vez que responda con el formulario completo, lo reenviaré y generalmente se elimina ese mismo día o el día siguiente."]
["Is my doorbell now unbound and ready to be added to a new account?","Yes, it's now unbound and ready to be added to a new account."]
["What happens if there is no response after 30 days regarding the Unbind Request?","If there is no response after 30 days, then we will unbind the devices."]
["How can I check which email is associated with my account on the Smartz and Zmodo apps?","To check which email is associated with your account on both apps, go to the Me section and check what email it shows."]
["Do I have to use that email to configure?","The cameras are already setup, so when you log in with that email address, you should be able to see the cameras."]
["Could we configure it with another email?","The cameras would need to be removed from that account first. The easiest way to do that would be logging in to the account and then deleting them from the account in the app."]
["What should I do if I can't log in with that email address?","If you are not able to log in with that email address, then you can tap on Forgot Password to reset the password."]
["How do I contact Support?","You can contact support by reaching out through the customer service chat or by emailing the support team directly."]
["What should I do if my camera is connected to another account?","If your camera is connected to another account, you can log into that account and remove the cameras to add them to another account. If you don't have access to that account, you may need to contact support for assistance."]
["What happens if the email I contacted does not reply within 30 days?","If the email does not reply within 30 days, the devices will be unbound automatically."]
["What if the email I contacted denies the unbind request?","If the email denies the unbind request, the devices will not be unbound, and you will need to provide the invoice for any further action."]
["Can I set up the indoor cameras on a new account?","You can set up those cameras on a new account."]
["How can I manually reset my camera?","This camera does not have an external reset button; the only way it can be reset is if the camera is online. You can reset it from the app, but that's only really used if you are trying to switch the camera's current Wi-Fi to another one within the same location and both are still working."]
["Can I tell what WiFi my camera is connected to?","Unfortunately, once a camera is set up, you can't tell which Wi-Fi it is connected to from the app. On the router, you may be able to check the settings to see what devices are connected, but if you have several cameras still tied to the other router, you won't be able to tell which is which."]
["How do I reset my login password?","If you forgot your login password you can reset it on the login screen by tapping on 'forgot password'."]
["What should I do to set up my camera using QR code?","Please click on the '+' icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my wifi password is not working during setup?","Go to your phone's settings for wifi and forget the 2.4GHz wifi your phone is connected to, then reconnect to it. This will make you double check the wifi password. Then go through setup again making sure you enter the 2.4GHz wifi password correctly. It is case sensitive."]
["What does it mean if the indicator lights on my camera are flashing between green and blue?","Usually when the indicator lights flash between green & blue, the wifi password you are entering has a typo. Carefully enter the wifi password correctly during setup with no typos."]
["What should I do if I continue to have issues with my wifi password?","You could reboot your router then try setup again. Unplug your router for 3 minutes. When the router is back online, try setup again."]
["How do I close my account?","I will send an email with our Data Subject Rights form that you can fill out to the contact email on your account. You can complete the form and return it and then we will get your account deleted."]
["Where do I find my app account? Or device ID?","You can just put the phone number for the app account and the Device IDs would just be from the cameras. You can put them in if you want."]
["How can I add cameras to my new account?","If you were able to remove the devices from the previous account, then you can add them to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I create a new account?","Please go to user.zmodo.com and create the account under the email you want. You will need to enter an email and a password, then a code will be sent to the email for verification."]
["What should I do if I have unauthorized users accessing my cameras?","You can log out of the old account and log into your new account. The devices have been removed from the old account, so there is nothing on it. If you want to share devices with another account, go to settings next to 'my devices' on the home page of that account, select the device you wish to share, and in its settings, go to sharing management to enter the email of the account you want to share to."]
["What happens to the racenutt@midco.net account now?","The devices have been removed from the account, so there is nothing on it. You are still logged into that account, but once you log out and log into your new account, it will be disabled for access to the devices."]
["How can I change the time zone for my new account?","The time zone defaults to central time. If that is not correct for you, you may need to change it in the settings of your new account."]
["What are the hours of operation for live agents?","Our live agents like myself don't come in until 9AM central time."]
["When are the hours for a live agent?","It's 9AM-7:50PM central time for livechat hours."]
["How do I contact the 'Contact Support'?","You can contact support by reaching out through the app or website, typically found in the help or support section."]
["Can I delete events from shared cameras?","No, you cannot delete events from cameras that are not bound to your account. You can only delete events for cameras that are directly bound to your account."]
["What should I do if I want to delete events?","If you want to be able to delete events, you need to log in using your phone number instead of your email."]
["How do I remove my account and add a new one when selling my house with the cameras?","I would recommend only deleting the devices for the new owners so they can create their own account and add them onto them instead of you making a new one for them."]
["How do I remove a device from my account?","To remove a device from your account, please follow these steps: Go to the device's Live View, tap the gear icon, tap the three dots icon, and select 'Delete Device.'"]
["Can I go back to my old account instead of using the new one I created?","You can do that, but keep in mind the email cannot be changed on the other account, so you would need to use the iCloud email to sign in. Other than that, you just have to set up the other cameras so they are solid blue."]
["How do I log out all devices from the app?","You can change the password to the account to log out other devices. The logout would not be immediate, but the app checks frequently throughout the day and will log out the device the next time it checks. You can reset the password here https://user.zmodo.com/changepwd."]
["How do I get my camera to work if it says it's attached to another account?","You need to sign into the account associated with the phone number linked to the camera to remove the device from that account."]
["How do I correct the time on the cameras?","You could try and update the time directly on the app for the NVR. On the app, tap on the NVR, tap on the gear shaped icon in the upper right, tap on the 3 dots in the upper right, and update the device time zone here. If it shows the correct time zone, change it to an incorrect zone then change it back to the correct one."]
["How do I delete a device?","To delete a device, tap the device you want to remove, tap the gear icon, tap the name of the camera, and then tap 'Delete device.'"]
["How do I remove a device from my account?","To remove a device from your account, please follow these steps: Go to the device's Live View. Tap the gear icon. Tap the three dots icon. Select 'Delete Device'."]
["How do I cancel my subscription?","To cancel your subscription, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How will I know that it is unbound?","I will send you an email once we get a response or after the 30 days occur."]
["What is the customer service number?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I am happy to help you via chat here or I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["What should I do as a safety precaution while waiting for the unbind process?","I would recommend you to unplug the NVR from the router, and if any cameras are plugged into a wall outlet, unplug those as well."]
["What is your all a phone number?","It's not possible to change the account email used for logging in, but if you create a new account and let me know the email it is under, I can help to move things to that account. You can create the new account from user.zmodo.com if you need to."]
["What is the maximum length of video I can download on the phone app?","30 minutes max on the phone app."]
["What is the maximum length of video I can download on the web app?","10 minute max on the web app."]
["How do I delete a Zmodo camera from my account?","You cannot use the web app to delete cameras; you will have to delete the camera from the mobile app instead."]
["What happens if the Unbind Request is not responded to?","If we do not receive a response after 30 days, we will unbind the cameras from the account."]
["When will the cameras be unbound if there is no response?","It will be 30 days on 12/18/2024."]
["How do I delete the devices from the account they are set up on?","Log in to the account the cameras are setup on. Tap on Settings next to My Devices. Tap on the system to go to the Device Settings. Tap on the three dots in the top right corner. At the bottom of the screen it will say 'Delete Device' or 'Remove Device'."]
["How do I set up the devices on my new account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What are your business hours?","Live agents are here on live chat until 6pm CST today (M-F 9am-12pm CST & 1pm-6pm CST)."]
["How do I sign in with my original email account # 216327?","You would log out of this account and then log in using the email of that other account."]
["How can I delete my account?","To delete your account, you need to complete our Data Subject Rights form, which will be sent to you via email. Once you complete the form, return it to us, and we will delete your account."]
["What should I do if I don't see the email?","If you do not see the email, please check your Spam folder."]
["What happens if I need to unbind cameras that are already bound to another account?","I can contact the previous account and request that they delete the cameras from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the devices and contact you."]
["How long do I have to wait for the unbind request process?","You will need to wait 30 days for a reply. If we do not receive a response after 30 days, then we will unbind the device."]
["Which time zone should I choose for Eastern time?","For Eastern time you would want to make sure the time zone is set to 'The east in the USA and Canada.'"]
["Do you have to log in on your mobile phone to delete cameras off your account?","You can't delete cameras from the web app, only the mobile app."]
["Why am I not able to log in on my phone?","If it is not working, there may be a typo in the phone number or the password. If you have to, you can reset the password."]
["How do I set up my cameras after changing my Wi-Fi password?","You will want to set up the cameras with the initial setup method. The two cameras on your account will use the QR Code setup method."]
["What should I do with the cameras while waiting for the unbind request process?","I would recommend leaving the cameras unplugged during the Unbind Request process."]
["How will I be contacted regarding the unbind request?","We will contact you when we receive a response or after 30 days with no response."]
["¿Cómo puedo borrar los equipos de esta cuenta y agregar a otra?","Puede ir a la configuración a la derecha de Mis dispositivos en la página de inicio de la aplicación, seleccionar un dispositivo, tocar... en la parte superior derecha y luego elegir eliminar el dispositivo para eliminarlo de una cuenta. Entonces podrás configurarlo en una nueva cuenta."]
["Can I watch a live stream over the internet without a subscription?","You can view the live feed from Zmodo wifi cameras on the Zmodo app without a subscription."]
["Do I have to be on the same network to watch the live stream?","As long as your phone is connected to wifi you can be anywhere - you don't have to be connected to the same network."]
["Is it possible to change my login?","No, unfortunately it is not possible to update the account email since that is the account identifier. You could delete the devices then set them up to a different account."]
["How do I set up my camera using the QR code?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I log out from the mobile app?","You would navigate to the Home section of the mobile app, then click logout from there."]
["Can I disconnect the camera from my home computer?","No, you can only login to the account from a computer and view it; only from the mobile app can you do any changes like that."]
["How do I log out from the web app?","If you're on the web app currently, you can logout from your account area on the left side, or from the top right area."]
["How can I disconnect a device from my account?","To remove a device from your account, please follow these steps: Go to the device's Live View, tap the gear icon, tap the three dots icon, and select 'Delete Device.'"]
["How can I unlink my camera?","Tap on the live button of the camera, tap on the gear shaped icon in the upper right, tap on the 3 dots in the upper right, delete camera. Then you can set it up to a different Zmodo app account."]
["What should I do if I forgot the app password?","If you forgot the app password you can reset it on the login screen by tapping on 'forgot password'."]
["Where will the verification code be sent when resetting the password?","The verification code will go to the gmail. He would enter that code on the same screen where he entered his email to reset the password."]
["¿Cómo puedo desvincular mi dispositivo de una cuenta anterior?","Para desvincular tu dispositivo de una cuenta anterior, necesitarás proporcionar la identificación completa del dispositivo, que generalmente comienza con ZMD o GSG. Una vez que se localice la cuenta adecuada, se puede proceder a la desvinculación."]
["¿Qué debo hacer si necesito cambiar la zona horaria en el NVR?","Para cambiar la zona horaria en el NVR, vuelve a la página de inicio de la aplicación, baja para actualizar y luego presiona en vivo en el NVR. Toca configuración a la derecha de mis dispositivos en la página de inicio, luego toca el NVR, asegúrate de que el NVR esté seleccionado en la parte superior y presiona el .. en la parte superior derecha, luego ve a la opción de zona horaria."]
["Can I update the email on my old account?","No, as I said before, it's not possible to change the email info for an account."]
["What do I need to do to remove devices from another account?","To remove devices from another account, we have to be provided the invoice/receipt or we would send an unbind request for the removal."]
["What happens after I send an unbind request?","If the email bounces back, we receive a response of approval, or if after 30 days of no response occurs, I would be able to unbind the devices. I will notify you via email when any of the above occurs."]
["¿Cómo se eliminan las cámaras registradas a otra cuenta?","Tendremos que enviar una solicitud de desvinculación. Tendrán 30 días para responder. Si responden y aprueban la solicitud de desvinculación o no responden en 30 días, los dispositivos se desvincularán. Si responden y niegan la solicitud, no podremos continuar. En cualquier caso, nos comunicaremos contigo una vez que el proceso haya finalizado."]
["What should I do if my camera is on another account?","As this camera is already bound to another account, I can contact the previous account and request that they delete the camera from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["What is the email address for the account the camera is set up on?","The email address is a @yahoo.com email address and the first two characters are 'at'."]
["Are you guys available on the weekends?","There is not Live Chat support on the weekends. Our Live Support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["How do I reset my account?","You would want to do the forgot password process (you can start it from user.zmodo.com). It will then send you a verification code to enter during that process along with a new password."]
["How do I set up a new camera so I can see it on my existing app where I see the two I already have?","You would need to be at the location with the new cameras and set them up on your same app account. Tap on the + sign in the upper right corner to start setup."]
["How can I change my login ID if I don’t have that email anymore?","The email address used to log in to an account cannot be changed. You would want to create a new account."]
["What should I do about the pairing of the cameras?","You would want to remove the devices from the account and create a new account. Then you would connect the cameras to the new account."]
["How do I reset the cameras?","To reset the cameras, you would click live on a camera, click the settings gear in the top right, click the three dots, then select reset. Once reset, you can go through the setup again to reconnect them."]
["Do you have a phone number for customer support?","We do not have an inbound number for calling anymore, only outbound calling. If you would like to troubleshoot over the phone, I can send you the call scheduler to schedule yourself a call in the chat here."]
["How do I use the camera that was not registered?","You can set it up with the QR Code setup method to connect to your Wi-Fi network and account."]
["How do I connect my cameras to a new device?","If you're trying to log in on a new device so you can see your cameras there too, you can just log in using the same credentials as you're currently using on this device."]
["What link should I use to log in?","You would typically use the Zmodo app or user.zmodo.com if you're viewing on a computer."]
["What should I do if the app freezes when trying to unbind a camera?","You can try to uninstall and reinstall the app. You may also want to restart your phone or tablet."]
["How do I set up my camera using QR setup?","To set your camera up using QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then turn solid blue. If it does not, take a screenshot of the QR code and send it for further assistance."]
["How do I reset my password?","To reset your password, choose 'forgot password' when logging in, enter your email, and a verification code will be sent to that email for you to enter and reset the password."]
["How to change my login email?","You would need to create a new account and move the devices over. You would also want to cancel the subscription and then could potentially resubscribe once your service runs out on the new account if you would like."]
["Do your company keep those videos or only me allowed to get access?","Only the account holder may access camera video."]
["Do your guys have access to the cameras?","I am able to see name, online status, and firmware version along with tools to troubleshoot the devices. I cannot see any video from the cameras."]
["Should I be worried about suspicious IPs trying to access my cameras?","You can speak with your internet company about protecting your network further, though fortunately the video feed of the cameras is encrypted so even if they were to gain access to that data, they would not be able to view."]
["¿Uds me mandarian correo para saber que procede o yo me tengo que comunicar?","Yo te enviaría un correo electrónico."]
["¿Se puede restablecer contraseña utilizando otro correo o número telefónico?","Necesitarás eliminar los dispositivos de la cuenta y luego podrás agregarlos a una nueva cuenta."]
["How can I reset my password on the web app?","If you don't remember your password, you can reset it by tapping on 'forgot password'. Here is a direct link to reset the password on the web app from a computer: https://user.zmodo.com/forgot-password."]
["Can I log in from a different phone?","Yes, you can log in on a different phone or tablet. You would use the phone number and the password."]
["How do I reset my password?","You would tap on Forgot Password on the login screen and enter the phone number and the password. Then tap on Get it and you will be texted a verification code to enter."]
["What should I do if the app does not show the option to get a code?","You can do it through the web app then if it is not showing in your app at https://user.zmodo.com/changepwd."]
["How can I cycle the camera's time?","To cycle the time, click on the camera live, click the settings gear in the top right, then click the three dots. Select 'timezone' and either choose the correct timezone if it's already on the wrong one, or select a wrong time and then switch it back to the correct timezone. This will cycle the time, and you can wait for a new notification to see if it worked."]
["How do I reset the camera to factory settings?","The indicator light should be blinking green, which means it is in setup mode. You can sign up for a new Zmodo app account and then set up the camera using the QR code displayed on the app during setup."]
["What is the customer service number?","Could I have the device ID of the camera you are working with? It should start with ZMD and should be on a white sticker on the camera or bracket, its usually under a barcode."]
["How can I delete the cameras from the account they are set up on?","Once you are logged in to the account, you can tap on Settings next to My Devices. Then tap on the camera and tap on the three dots in the top right corner. At the bottom of the screen it will say 'Delete Device' or 'Remove Device'."]
["Can I add the cameras to my new account username and password?","Yes, you can set them up on any account you wish once they are removed from the account they are setup on."]
["Is there an alternative way to connect my camera to WiFi?","Pretty much every router makes both a 5 GHz and 2.4 GHz band network. Your router most likely already makes a 2.4 GHz network, or you can turn it on in the settings."]
["How do I reset my password if I can't log in?","On the login page, you can tap 'forgot password' and reset the password to get logged in again to view the cameras."]
["Si yo cambio mi password automáticamente solo Yo tendre access a mis Camaras o si hay otro dispositivo con la clave anterior se seguira viendo?","Si cambia la contraseña de la cuenta, se cerrará la sesión de todos los usuarios y la única forma en que podrán volver a iniciar sesión es si les proporciona la nueva contraseña."]
["Como desconecto todos los dispositivos no autorizados?","Si las cámaras están en la cuenta y restableces la contraseña de esa cuenta, expulsa a todos."]
["Do you have a number to call?","We do not, but we do have callbacks available on request via the schedule a call button I've sent."]
["Which cam is on westasy2020@gmail.com 119 or 129?","ZMD2418H9223129."]
["Can I use any FTP I choose after I get my cams cleared?","FTP is file transfer protocol and not something that would be supported by the cameras."]
["Do I own the cameras?","You do own the cameras, but the cameras are accessed through the meShare platform."]
["How do we remove a previous employee from our Zmodo camera system?","To remove a previous employee from your account, open the app and tap on Settings next to My Devices. Tap on the NVR named 'Zmodo NVR'. Tap on the three dots in the top right corner and then tap on the button at the bottom that says 'Delete Device' or 'Remove Device'. Repeat the process with any cameras that did not get removed from the account with the NVR."]
["How do we set up the NVR after removing the previous employee?","To set up the NVR, connect it to both power and the router, ensuring your phone is connected to the same router. Open the app and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Confirm the NVR is powered up, and the app will do a network search for the NVR. If located, select the NVR, name it, adjust the time zone, and enter a password. Finally, tap the checkmark at the bottom to add the device."]
["How do we set up the cameras after removing the previous employee?","To set up the cameras, ensure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. If it says 'Wired Camera or WiFi Camera already solid blue? Tap here to add it,' tap there to perform a search of your network. When the app finds the device, tap on the plus sign next to it, name the camera, set an optional password, and ensure the time zone is correct."]
["Is the gallery option still available in the Zmodo app after the update?","The gallery option in the app is no longer there with the new update. As long as you have set the permissions for the app to allow for photos when you create a clip, it will save to your phone's photo gallery."]
["Have I lost all the saved files in the gallery?","Yes, the gallery is gone so all the files stored in it at that time are also gone."]
["¿Con quién debo comunicarme para obtener soporte para las cámaras Goaofoeoi?","Debería comunicarse con Goaofoeoi para obtener soporte para los dispositivos Goaofoeoi. Por lo general, solo podremos ayudarlo con preguntas generales sobre el servicio en la nube y aplicaciones. Puede comunicarse con ellos en Andrew@szqunanjie.com."]
["How do I refresh the system?","You can restart the app."]
["Is the yvonnepri37 the new account email?","Yes, I connected the cameras to the account you are contacting us from currently."]
["How can I remove a device from viewing my cameras if the family member doesn't want to remove it?","If you have shared the devices to another account, you can disable that from your sharing menu. If you gave account access, you would need to change your account password. If you know the password, you can go to the Me section of the app and then system settings to do the reset password option. If you do not know the password, you can either log out or go to user.zmodo.com and choose forgot password to reset it through your email."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["Do every camera have a device ID?","Yes, on each camera there will be a sticker with a device ID. The device ID will most likely start with ZMD."]
["What is the status of my account unbind request?","There has not been a response to your unbind request yet, and it has not been 30 days since the request was sent. It will be 30 days on the 27th, so the unbind process is still ongoing."]
["How do I delete the associated number with the camera system?","If you can login to the app, you can delete the devices. Here's how you can delete the device: 1. Open the phone app and tap on the 'Live' button to access the live feed from your device. 2. In the upper right corner of the screen, you'll see a gear-shaped icon. Please tap on that icon. 3. Now, you'll see three dots in the upper right corner. Tap on those three dots. 4. From the options that appear, select 'Delete Device.' Following these steps should allow you to successfully remove the device from your app."]
["How do I hook my cameras to my fire stick?","The Zmodo app is not compatible with a Fire TV stick so it would not be possible to view the cameras on one."]
["¿Cómo puedo enlazar otro usuario a mi cuenta para que pueda ver las cámaras?","Si desea que otros usuarios inicien sesión en la misma cuenta, les debe dar la información de inicio de sesión para esta cuenta, por lo que solo tendrán que saber el correo electrónico y la contraseña para iniciar sesión en esta cuenta principal y ver las cámaras."]
["Can I log off all devices using this account?","You will need to change the password to the account. You can reset the password through the web app here https://user.zmodo.com/changepwd and it will log out other devices. It may not be immediate, but the app checks several times a day and when it next checks, it will see the password was changed and it will log out the device."]
["What should I do if someone else has access to my account?","If someone else has access to the email that was used to create the account, even if you reset the password, they can also reset the password as the password reset email goes to that email. I recommend deleting the camera from that account, logging out of the email, and creating a new account. After creating a new account, you can add the cameras using the LAN option in the setup area."]
["How can I add cameras to my new account?","After you have made a new account, you can add the cameras using the LAN option in the setup area. If the cameras are online, it will pop up and ask you to rename it and add it."]
["What should I do if I can't add the cameras to my new account?","If for any reason you cannot add the cameras to your new account, just contact us again so we can add the camera for you to the account."]
["Do the cameras have a warranty?","The cameras have a 1 year warranty when purchased new from us. If it was purchased within the last year then you can go to this website https://www.zmodo.com/rma/ to fill out a warranty form."]
["What should I do if my camera is not under warranty?","If it is not under warranty, then we sell replacement brackets at https://www.zmodo.com/bracket-for-cameras.html."]
["How do I unbind a camera from an existing account?","To unbind a camera from an account, you can delete it from the account itself or we can go through the unbind process, for that I will need the camera's ID number, it will be on the camera's sticker and start with ZMD."]
["What happens after the camera is unbound?","That camera is now unbound and can be set up and added to another account freely now."]
["Can I view multiple cameras live on the web app?","You cannot view multiple cameras at the same time in the web app as it does not support the Groups that the mobile app does."]
["Why can't I view multiple cameras live on the web app?","The cameras are primarily designed to be used on the mobile app. Unfortunately, the web app has fewer features, and the Groups is one of the things that the web app does not support."]
["How does the web app work to view the cameras?","You would need to click on one of the cameras to view the video from it. That is how the web app works to view the cameras."]
["Can I open multiple tabs in the same browser to view different cameras?","You can open multiple tabs in the same browser and view different cameras in different tabs."]
["Why does the web app have fewer features than the mobile app?","Since the mobile app is the primary way to view the cameras, the web app is secondary and has fewer features and updates."]
["What should I do if I have legacy devices on the system that the previous owner never disconnected?","You can contact customer support to request that the previous owner delete the cameras from their account. It may take up to 30 days for a response."]
["How will I be notified about the status of the unbinding request for the cameras?","When we get a response or if we do not get a response after 30 days, we will contact you letting you know that they are available and with setup instructions."]
["How do I delete the doorbell from my new account?","To delete the doorbell from your new account, log out of your current account by going to Me, then log out. After that, log in with your email and enter the account credentials. Once logged in, hit live, then the settings gear in the top right, then the ... in the top right, and choose to delete or remove the device."]
["How do I add the doorbell camera to my old account?","After deleting the doorbell from your new account, log back into your old account and add the doorbell using the 'tap here to add it' option on the bottom of the add device page."]
["How do I delete cameras from my account?","To delete the cameras, you would do that from the app. Click live on the camera, click the settings gear in the top right, then click the three dots in the top right, and choose delete."]
["What does NVR mean?","Network Video Recorder. It is the recording system that your cameras can record to."]
["How can I switch back to the old app format?","There isn't a way to roll back to the old Smartz Eaze app format."]
["Can I use the Zmodo app with my Smartz Eaze app credentials?","You could use the Zmodo app though instead if you would like. You can login to the Zmodo app with your Smartz Eaze app username/password."]
["How do I add a DVR?","I can help add them back to the account if they are online. You will have to name them yourself after I add them."]
["Can I change the email account associated with my Zmodo account?","Unfortunately, it is not possible to change the account email address since that's the actual account identifier. You would need to create a new account with the new email address."]
["How do I create a new account with a different email?","You can log out of the app, then on the app login screen tap on 'sign up' to create a new account under a different email."]
["How can I add my cameras to my account?","You can add your cameras by connecting your phone to the wifi network they're connected to, then press the plus button in the top right of the home page of the app, then tap the 'Tap here to add it' at the bottom to scan the network for already connected devices."]
["How can I rename my cameras after adding them?","To rename your cameras, tap live to check which camera it is based on the view, then tap the settings gear in the top right, then the ... in the top right, and select the Device Name option there."]
["How can I change the time zone for my cameras?","To change the time zone for your cameras, go to the settings gear in the top right, then the ... in the top right, and select the Device Time Zone option there."]
["How do I add devices to the cloud without paying double?","You can edit the enabled devices in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I cancel my account?","Before deleting your account, you'll first need to make sure your subscription is cancelled via your Apple subscriptions. Here is a link with more information on how you can do that: https://support.apple.com/en-us/118428. Once that is done, to delete the account itself, you would need to fill out the account deletion form and return it to us via email."]
["What should I do if I can't log in to the app?","You may want to check that your phone has adequate internet, perhaps try logging in on cellular data. If that doesn't work, try deleting and reinstalling the app."]
["How can I make sure notifications are working and my cameras are not hacked or sharing with anyone other than myself?","You can set notifications to on by going to the devices page and choosing to have notifications on there. Cameras are only shared if you choose to share them from your account and you may check sharing by going to the devices page, then selecting a device, then looking at its sharing settings."]
["Is there a different site or link I need to be using to access my devices?","No, you can go to user.zmodo.com and sign in to the web app there with your account."]
["Is the app compatible with Apple TV?","Our app is not compatible with TVs."]
["Is there a limit to how many devices?","There is no specific answer provided in the chat regarding a limit to how many devices can be connected."]
["How do I remove a camera from my original account?","Log in with the account the cameras are set up on and tap on Live for the camera. Then tap on the Gear icon in the top right corner. Tap on the three dots in the top right corner of the Device Settings. Tap on 'Delete Device' or 'Remove Device' at the bottom. Repeat that for all of the cameras."]
["How do I add cameras to a new account?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Tap on Add Device and tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How can I update my phone number associated with my account?","We would have to go through the unbind process, this can be done in two ways: either I would send an unbind request to the contact email on the account and if we receive a response of approval, or if after 30 days of no response we would unbind the cameras, or we can also unbind them with the purchase invoice."]
["What should I do if I don't have access to the phone number associated with my account?","If you don't have access to that phone number, you won't be able to reset the password on the account. You would need to go through the unbind process to remove the cameras from that account."]
["What happens after I respond to the unbind request email?","Once you respond to the email giving permission to remove the cameras, you can create a new account and add them to that new account."]
["How do I resolve a camera that has lost connection and is bound to another account?","You need to log in with the phone number account that the camera is bound to and share the camera again."]
["What are the password requirements for signing up?","You cannot use dashes as characters for the password, and the password must have both letters and numbers."]
["What should I do if the sign-up process is freezing?","If it's giving you trouble, you can back up and start the process over again. If it freezes at all, you can close the app and open it again."]
["Can I log into my account on multiple devices?","Yes, you can log into an account on multiple devices; you don't have to make a new account for each mobile device."]
["How can I delete the device from my app?","Here's how you can delete the device: 1. Open the phone app and tap on the 'Live' button to access the live feed from your device. 2. In the upper right corner of the screen, you'll see a gear-shaped icon. Please tap on that icon. 3. Now, you'll see three dots in the upper right corner. Tap on those three dots. 4. From the options that appear, select 'Delete Device.' Following these steps should allow you to successfully remove the device from your app."]
["How do I reset my Funlux account password?","To reset your Funlux account password, please visit https://user.funlux.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password. You can also tap on Forgot Password on the login screen of the mobile app and follow the same steps to reset the password."]
["How do I log into my account with my mobile number?","You would get to the account by logging out of your current account in the Me section of the app, choosing to log in with mobile number, and then entering the phone number and password of the account."]
["What should I do if I don't know the password for my account?","If you do not know the password of the account, there is a forgot password option to have a verification code sent to the number for password reset."]
["How do I add already connected devices to my main account?","For already connected devices, you can add them by connecting your phone to the same wifi, hitting the plus in the top right of the home page, then the tap here to add it button at the bottom of that next page to scan the network."]
["How do I get to the LAN search?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How can I make the new cameras the ones that are recording?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["Where can I find cloud plans and pricing?","You would tap on Subscribe and select all 3 devices and start a new subscription for 3 cameras. Since Apple manages the subscription, if you use the same Apple account, the current subscription will be canceled and a new subscription for 3 cameras will be started. Then you will receive a prorated refund based on the time remaining on the subscription."]
["How do I add cameras to my account after they have been unbound?","You can add them to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if the QR Code doesn't work for my camera?","The QR Code is how you would connect some of the cameras if they are not already connected to a Wi-Fi network. If your camera is on an older firmware, it will use the Zink setup until you connect it and then update it, at which point it will use the QR Code setup."]
["How do I access and set up this camera if it's connected to an old account that I do not have access to?","To access and set up the camera, you will need to go through the unbind process. This can be done by providing the original invoice showing the device purchased and the date of purchase."]
["What should I do if my camera is still connected to an old account?","If your camera is still connected to an old account, you will need to unbind the device. You can do this by providing a screenshot of the original invoice that shows the device purchased and the date of purchase."]
["What does it mean if the camera lights turn solid blue?","If the camera lights turn solid blue, it means the device is online and ready to be added to a new account."]
["What should I do after my camera is online?","Once your camera is online, you can have it added to your new account. You may need to refresh the app to see the live video."]
["How can I terminate my account after selling my house?","You can use the same account in a new house. The account is not tied to a specific residence or location. If you want to use a different account, then you can delete the cameras from your account and then connect them to a new account."]
["How do I delete the cameras from my account?","To delete the cameras, you would tap on the Settings button next to My Devices in your app. Then tap on your NVR system. Tap on the three dots in the top right corner. Tap on the button at the bottom that says 'Delete Device' or 'Remove Device'."]
["Will deleting the cameras from my account allow the new owners to use them?","Yes, you would delete the devices from your account so they can be set up on another account."]
["How do I unlink a camera from an account?","To unlink a camera from an account, an unbind request must be sent to the account the camera is tied to. You will need to provide the camera's ID number, which is located on the camera's sticker and starts with ZMD."]
["What happens after the unbind request is sent?","After the unbind request is sent, if permission is granted or if there is no response after 30 days, the device will be unbound and you will be notified."]
["Is the camera unbound now?","Yes, the camera is now unbound for you to add to your account."]
["How long does it usually take to unbind the cameras?","At most the wait would be 30 days from today without a response."]
["Can I take pictures and send numbers that way?","Yes, you can take a picture of the sticker and send that instead."]
["How do I delete the cameras from my account?","To delete the devices from the app, click live on the cameras, click the settings gear in the top right, then click the three dots in the top right corner, then click delete. Once the cameras are deleted, do the same with the NVR as well."]
["How do I delete my account?","To delete your account, you need to fill out a specific account deletion form and send it back to the agent to submit for the account deletion process."]
["What should I do if I can't log in with my phone number on the web app?","You can use another web app to view your devices at User.meshare.com, where you can log in with your same credentials until the issue is resolved."]
["What should I ensure when entering my phone number to log in?","Be sure not to include any spacing or dashes when you enter the phone number, as it won't allow you to log in properly."]
["How can I reset my camera ZMD33F4E8288037?","You can reset it from the app by clicking live on the camera, clicking the settings gear in the top right, then tapping the three dots in the top right and choosing reset."]
["Can I reset the camera if it is offline?","Cameras can only be reset from the mobile app if they are already online."]
["How do I set up the camera on a new account?","To set up the camera on a new account after you have removed it from your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I disconnect my device from my account?","Here's how you can delete the device: 1. Open the phone app and tap on the 'Live' button to access the live feed from your device. 2. In the upper right corner of the screen, you'll see a gear-shaped icon. Please tap on that icon. 3. Now, you'll see three dots in the upper right corner. Tap on those three dots. 4. From the options that appear, select 'Delete Device.' Following these steps should allow you to successfully remove the device from your app."]
["What should I do if my used Zmodo NVR is already linked to another account?","You need to contact support to have it removed from the previous owner's account."]
["What information do I need to provide to unlink my Zmodo NVR from the previous owner's account?","You need to provide an invoice or order information that includes the order details showing the date, description, price, and seller of the unit."]
["Can I set up my Zmodo NVR after it has been unbound from the previous account?","Yes, once the NVR has been unbound, you can set it up on your account."]
["Did Grant unlock the cameras?","It looks like he got them removed and said you can add them via lan search now."]
["How do I add the cameras via lan search?","To do that, connect your phone to the network the cameras are on, then open your app, press the plus in the top right of the app, then choose the 'Tap here to add it' at the bottom of that page."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support outside of live chat hours?","You can reach out to us via email at support@zmodo.com or contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["What if I have forgotten the password?","If you know what the password may be for that account, then you can try to log in to the account and delete the camera from the account."]
["What should I do to set up the cameras on my account?","You can set up the cameras on your account with a QR Code setup in your app."]
["How can I cancel my account?","There is not a subscription on this account. I will send an email with our Data Subject Rights form that you can fill out to the email on your account. You can complete the form and return it and then we will get your account deleted."]
["What should I do if I cannot log in with my phone number?","You cannot change the login method after the account is created. For this account, you should always log in by entering your phone number and the password. If you are having trouble, try going to User.Meshare.com to log in instead."]
["What is the correct website to log in to my account?","You should go to user.zmodo.com to log in to your account."]
["What should I do if I created a new account with my Gmail but it is not linked to my old account?","You cannot change the login method after the account is created. You will need to log in with the phone number associated with your old account."]
["What is the issue with logging in using a phone number?","There is currently a bug for logging in for phone number users for the web app correctly for Zmodo. The developers are working on this issue."]
["How do I set up my camera to my account after it has been unbound?","Camera ZMD19G4IH400959 has been unbound. You can set it up to your account now. If you refresh the screen or log out and back in again you will see it on your account."]
["Should I always use this other website?","No problem, thank you as well, there was an update to the zmodo web app that has caused this bug to occur for some users, the developers are working on resolving the issue so for now you can use the Meshare one until the issue is resolved, after that you can use either one its no problem which one you decide to use, either is fine."]
["How do I change my email address?","To change your email address, you would need to create a new account and move the devices to that account."]
["How can I make my recordings longer?","You had previously had a free trial of a recording plan, but cancelled so it did not renew. If you would like to have a cloud plan again, you may subscribe from the cloud section of the app."]
["What should I do if my Zmodo camera is bound to another account?","If your Zmodo camera is bound to another account, I can contact the previous account and request that they delete the camera from their account. However, I must allow 30 days for a reply. If I do not receive a response after 30 days, I will unbind the device and contact you."]
["What can I do if I don't have access to the email address that my NVR is set up on?","If you do not have access to the email address that the NVR is set up on, we will unbind the device after 30 days if we do not receive a response from the previous account."]
["How can I reset my password for the Zmodo app?","If you are able to get access to the email address that the NVR is set up on, you can reset the password and log in to the app."]
["How do I unshare a device?","To stop sharing a device, go to the Device Settings for that device. Open the app and go to the Home tab. Tap on Settings next to My Devices. Tap on the device you want to stop sharing. Tap on Sharing Management and then you will see the accounts the device is shared with. Here you can change the permissions or stop sharing the device with any accounts you have it shared with."]
["What are your normal working hours?","Our normal working hours are not specified in the chat."]
["How do I cancel my subscription through Apple?","In order to cancel that, you'll need to do so from your Apple subscriptions. Here is a link with information on how to do that: https://support.apple.com/en-us/118428."]
["How can I view individual frames in the downloaded video?","You can use video viewing software such as VLC on computers to look through individual frames in the downloaded video."]
["What happens if the motion detection area is set too small?","If the motion detection area is set too small, the camera will ignore any motion detected outside of that area, resulting in only still frames being recorded every 10 seconds instead of video."]
["How do I adjust the motion detection area on my camera?","To adjust the motion detection area, you need to go on your phone app to the live view, then select the settings gear in the top right, and then adjust the motion detection area."]
["How can I delete my account?","To delete your account, I will send an email with our Data Subject Rights form that you can fill out to the email on your account. You can complete the form and return it and then we will get your account deleted."]
["Do I have access to my cameras?","The Unbind Request was sent on 9/18. We have not yet received a reply, so the cameras have not been unbound yet. If we do not receive a reply 30 days after the request was sent, then we will unbind the devices and notify you."]
["Can I set up a ZMODO wifi cam that is already bound to another account?","Not until the camera is unbound through the Unbind Request."]
["What should I expect after I request an Unbind for my ZMODO camera?","Yes, we will contact you when the camera is unbound."]
["What should I do if I no longer have access to my email address for password reset?","I would suggest making a new account with a different email address that you do have access to."]
["Can I access cameras if I lost access to my account?","There are no cameras setup directly on that account. It looks like there are cameras shared with your account from the account they are setup on. So you could have the person who is sharing the cameras share it with a new account."]
["How do I create a new account in the same app?","Yes, it would be done from the same app."]
["Do I need to be home when I create the new account?","No, you do not have to be home, you just need internet to create a new account."]
["How can I swap my camera from the Smartz Eaze app to my Funlux app?","To swap your camera, delete the device from the account you do not want it on. Then log in with the account you do want the camera on and you can connect it to that account."]
["What should I do if the NVR is on an old account?","As this camera is already bound to another account, I can contact the previous owner and request that they delete the camera from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["What email address is associated with the account?","The account is a @eckercenter.org email address and the first two characters are 'rv'."]
["What happens if the email bounces back?","If it bounces back, then we may be able to unbind the system earlier. Otherwise, we will contact you after 30 days if we do not get a response."]
["Do I need to do anything while waiting for the camera to be unbound?","You do not need to do anything more. We will notify you when the camera is unbound and able to be setup."]
["Could you please send me the process of adding the cameras to my account as well as mobile app details and how to add the camera process in a step by step process?","Once the cameras are unbound, you would go into the add device area and use an option called the LAN to add the already online devices. It should just say tap here to add a solid blue device at the bottom to get the LAN option to pop up."]
["What should I do if I don't know my password?","If you do not know the password, you can tap on Forgot Password to reset the password for the account."]
["Is it possible to change the account phone number?","Unfortunately, it is not possible to change the account phone number since that's the actual account identifier. You would need to create a new account with an email address since new phone number accounts are no longer able to be created."]
["What should I do if I don't have receipts for my cameras?","If you do not have receipts, the agent will contact the previous account on file requesting the device/s to be unbound. If they do not receive a response within 30 days or if they receive approval from the account holder, the device/s will be deleted from the previous account. If the request is denied, then you would need the original invoice for anything further."]
["How can I see my cameras after they have been bound to a new account?","If you refresh the screen or log out and back in again, you will see them on your account."]
["Can I add camera to firestick?","You cannot use the Zmodo app on a fire tv stick, it's not compatible with the app."]
["How do we remove the cameras from the other person’s account?","To remove the cameras from another account, we can send an unbind request. I will need all of the cameras ID numbers to look them up and see what kind of account they are currently bound to."]
["Where will we see the light on the camera?","You would get this information from the cameras, from the cameras sticker."]
["How do I find my camera ID numbers?","The ID number will start with a ZMD and be on the cameras sticker."]
["What does the numbers start with?","The ID number will start with ZMD."]
["How do I import a device to the Smartz app?","You would need to delete the device from one account then add it to the other account. If you click live on the camera, click the settings gear, it will show you the camera ID. In that settings gear area, there are three dots in the top right; you would click those and choose the delete option. Once deleted, just let me know what you want me to name the camera and I can add it to the account for you."]
["Will the camera show on the Smartz app after adding it?","If you are logged into the same account, yes, you would want to make sure you're logged into the same account on both."]
["How do I add the NVR to my account?","Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How can I reset my password if I can't log in?","If it says Authentication Failed when you are trying to log in, that means the password does not match. You can tap on Forgot Password to reset the password. Enter the phone number and a new password. Then where it asks for the Verification Code, tap on Get it and you will be texted a verification code. Enter that code and the password will reset and then you can log in with the new password."]
["What should I do if I switched to a new phone but have the same phone number?","If you have the same phone number, then you can reset the password."]
["How do I reset my password through the web app?","You can go to https://user.zmodo.com/changepwd and click on 'Phone' and enter the phone number."]
["What email address should I use to log in to the app?","You will want to use the email address cfdfinest@att.net to log in to the app."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What is the best way to contact customer support?","You can contact customer support by providing the Device IDs of the cameras you are working with."]
["What will happen after I request to unbind the cameras?","As these cameras are already bound to another account, I can contact the previous account and request that they delete the cameras from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the devices and contact you."]
["Can I connect the camera to my app now?","Yes, you can connect the camera to your account because it is no longer setup on another account."]
["What are the password requirements?","The app password needs to be between 8-15 letters/numbers long."]
["Where can I sign up for a new Zmodo app account?","You can sign up for a new Zmodo app account on the web app from your computer at https://user.zmodo.com/signup."]
["Is there a Zmodo app for a Chromecast HD?","We sadly do not have an app for Chromecasts."]
["How do I see the cameras on a Chromecast HD?","If you have a computer, you can log into the web app and try casting the screen onto your Chromecast to display it. However, it will time out after about 15 minutes, and you would need to refresh the page on the computer."]
["Is there a mirroring app for Chromecast HD that works to mirror the app?","There may possibly be a third-party app out there, but none that I am aware of that works properly. Most we have tried will not display the video of the cameras properly."]
["When will the Zmodo app be available on Chromecast HD?","As far as I'm aware, this is not a feature the developers have worked on. It's possible that may change in the future, but we in customer care have not been made privy to any announcements for that."]
["What are the business hours for live support?","Our hours for live support are 9 AM to 6 PM, Monday to Friday."]
["What happens after the unbind request is sent?","Once I receive a response of approval or if after 30 days of no response occurs, then I would unbind the device and notify you."]
["¿Cómo puedo eliminar una cámara de mi aplicación?","Puede eliminar un dispositivo presionando configuración en la página de inicio a la derecha de 'Mis dispositivos', seleccione el dispositivo, presione ... en la parte superior derecha, luego elija eliminar o eliminar el dispositivo allí."]
["How do I set up my camera after it has been unbound?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How do I disable someone else from accessing my camera?","You would reset the account password to kick others out from having access to the account."]
["How can I reset my password?","If you want to reset the password, you can go to the login page and tap on Forgot Password."]
["What should I do if I want to remove cameras from my account?","If you want them on another account, then they can be removed from your account so that you can set them up on another account."]
["What happens if I reset my password?","If you reset the password it will log out other devices."]
["How do I reset the password?","To reset the password, log out of the account from the Me section of the app (if logged in still), click login, then click forgot password, and follow the password reset process where it sends a code to the email to do the reset in the app."]
["What should I do if the app says 'Authentication failed'?","If you see 'Authentication failed', ensure that you are not in the account creation area. You should back up and click login, then input the email and the password."]
["What does it mean if it says 'user already exists'?","It means that you are trying to create an account instead of logging into an existing account."]
["How do I get the camera online?","You would have to troubleshoot with the device."]
["What time do you close?","We will be closing at 6 PM central time."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the light in the camera is flashing green?","If the light in the other camera is flashing green, then you will do the QR Code setup."]
["What should I do if the light in the camera is solid blue?","If it is solid blue, then you can try the LAN Search in the app."]
["How do I perform a LAN Search in the app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Can a camera be on two accounts?","The camera can only be setup on one account at a time. So you would either want to log in to the account the camera is setup on, or your friend can share the camera with your account."]
["How do I do a preservation order for cam footage?","For the preservation request you will have to reach out to our legal team, the email for the legal team is legal@zmodo.com."]
["Can I use Zmodo cameras without a Zmodo box or NVR?","Yes, this type of camera can be used without a Zmodo box or NVR."]
["Where do I find the device ID for my Zmodo camera?","The device ID will be on a sticker on the camera and will start with ZMD."]
["How can I set up my Zmodo cameras after they have been unbound?","After the cameras have been unbound, you can set them up on the Zmodo app. You can download the Zmodo app for free from the Apple App Store or Google Play."]
["Is it okay to leave the app in deep sleep for my security cameras?","So, looking at what Deep Sleep does, it looks like it just means the app will not run in the background and will run when you have the app open. That would not change anything about the cameras. The cameras connect to your Wi-Fi network and not your phone, so they would still be online and recording."]
["How can I change the detection area size on my camera?","You can tap and hold on one of the corners of the box on the screen and drag it to change the detection area size. If you want to keep the size and just move the area, you can tap and hold in the middle of the detection area and drag it to where you want it to be."]
["What should I do if I can't adjust the detection area on my camera?","You can try restarting the app by closing it completely (not just minimizing it) and then opening it again. You can also restart your phone to restart the app. If that does not work, then you will want to uninstall and reinstall the app."]
["Is the issue with the detection area related to my Wi-Fi network?","No, this issue is not related to the Wi-Fi network. It is an issue with the app."]
["How can I change the Red Color on the camera?","You can try to do a manual restart, next to the port for charging on the left side is the power button, you can press and hold that until the camera's lights react and come back on. If after a minute they do not react, try checking on the right side of the charging port for a reset button and press and hold that instead."]
["What do the red lights on the camera indicate?","The red lights are the IR lights; those are for night vision."]
["What happens if there is no reply after 30 days regarding the NVR unbind request?","If there is no reply after 30 days, Zmodo will release the NVR so you can attach it."]
["Do I need to contact you after two days if there is no reply?","It's done manually by an agent, and we would reach out to you. If we have not done it by a particular time in the day and you want to get it done immediately, you could reach out via chat, request an agent during agent hours (9am-6pm CT excluding 12-1), and request they check the unbind request status of that ID."]
["Can the Zmodo app be downloaded in a Fire TV?","We do not have an app compatible with Fire TV's, so unfortunately it is not possible."]
["What options do I have to see the cameras on a TV or monitor?","We have a web app version you can log into to view cameras, so if you have a computer connected to the monitor that is one way. Otherwise, the only other way is you could use a Chromecast on a TV and cast the computer screen, but it will timeout after 15 minutes and would need to be refreshed."]
["¿Cómo puedo cancelar una cuenta?","Si tiene acceso a la dirección de correo electrónico, puede restablecer la contraseña de la cuenta meShare. De lo contrario, deberá comunicarse con el soporte de Rraycom en Rraycom@hotmail.com para eliminar las cámaras de la cuenta si no tiene acceso a la cuenta."]
["Will I lose my membership if I create a new account?","No you won't lose the membership, the cloud service is tied to the camera itself so all we are doing is moving them from one account to another not touching the sub in any way."]
["What should I do if my camera is connected to another account?","If your camera is connected to another account, I will contact the previous account on file requesting the device to be unbound. If I do not receive a response within 30 days or if I receive approval from the account holder, the device will be deleted from the previous account."]
["What should I do with the camera while waiting for it to be unbound?","Please keep the camera unplugged from power until it can be unbound."]
["How do I contact an agent?","You can contact an agent by reaching out to support through the designated support channels."]
["What should I do if my cameras are bound to another account?","If your cameras are bound to another account, you can either find the receipt of purchase to help unbind them or request an unbind from the previous account's email, which will take up to 30 days for a response."]
["What happens if the previous account does not respond to the unbind request?","If the previous account does not reply within 30 days, the devices will be unbound. If they reply and refuse, then the unbinding cannot proceed."]
["How do I reset my cameras that were on an old account?","None of these cameras are tied to another account, you can set them up freely."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I contact customer support outside of business hours?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["¿Cuánto tiempo lleva desvincular las cámaras?","Podré desvincular las 2 cámaras tan pronto como el propietario apruebe la desvinculación o después de 30 días sin respuesta."]
["Will my family be able to use the cameras under their email address?","When an account is deleted, it will kick the cameras off from it. If you want them to have access to the cameras sooner, you yourself can delete the cameras from the account first so they can use them instead."]
["What should I do if my cameras won't sync to my new WiFi provider?","You should not scan any QR Code or barcode on the box to set up a camera. Instead, ensure that you are logged into the correct account and check the app for the list of devices."]
["What can I do if the app is not showing all my cameras?","If the app is not letting you scroll down to see more devices, you may want to restart the app or restart the tablet. You can also try logging in with your phone to the account and see what it shows you there."]
["Can I use my new email aschein77@yahoo.com for my Zmodo account?","You can use your new email for an account to connect the cameras once they are unbound from the account they are currently setup on."]
["What happens if the unbind request gets rejected?","If it gets rejected, we may be able to unbind the cameras. That can sometimes take several days to get bounced back."]
["How long do I have to wait for the unbind request process?","We must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the devices and contact you."]
["What happened to the ability to create a daily schedule?","It's still possible to create a schedule. You do not need to create a new mode for it either. You can go to the settings the bot mentioned, then tap on the mode you want to schedule, then the Add Schedule option at the bottom."]
["How do I unlink my device from another account?","To unlink your device from another account, you need to log in to the app with your phone number. If you have trouble logging in, you can reset your password on the login screen by tapping on 'forgot password'."]
["What should I do if I can't log into my account?","If you can't log into your account and receive an 'incorrect authentication' message, it usually means the password is incorrect. You can reset the password on the login screen by tapping on 'forgot password'."]
["What can I do if the password reset screen is not working?","If the password reset screen is bugged out and won't send you a new code, you could try rebooting your phone or uninstalling the Zmodo app and reinstalling it. Alternatively, you can try resetting the password from a different phone or tablet."]
["How can I deactivate my account?","If you want to deactivate your account, you can request to have the cameras moved to a new account instead."]
["What are your chat hours?","We have agents available in chat 9am-12pm and 1pm-6pm Monday through Friday if you request an agent in your chat."]
["Are your chat hours in EST, CT or MT time?","I apologize, that is CT."]
["Do they have to have the app?","They will also need their own account as well."]
["How do I reset my password?","If you try logging in and you get a wrong password message, you can reset the password by tapping on 'forgot password'."]
["How do I unlink a device that is linked to another account?","If the device is linked to another account, we will need to send an Unbind Request to the account the cameras are bound to. I can contact the previous account and request that they delete the cameras from their account, but I must allow 30 days for a reply. If we hear no response after 30 days, I will unbind the devices."]
["How can I delete a device from my account?","Here is how: 1.0 Open the app and tap on edit to the right of 'My Devices', then select the device you wish to remove. 2.0 Tap on the 3 dots on the top right. 3.0 Then tap Delete Device. Once removed, the device’s recordings and events will also be removed. 4.0 Repeat for any other devices you wish to remove."]
["Can I send the receipt via email?","Yes, you can email it to me at support@zmodo.com."]
["What file formats can I use to send the receipt?","You can email the receipt as a PNG, PDF, or JPG file."]
["What should I do if I can't log in with my phone number?","If you have the same phone number, you can tap on 'Forgot Password' to reset the password and log in."]
["What does the 'Authentication Failed' message mean?","The 'Authentication Failed' message means that the password you are entering does not match the one associated with your account."]
["How can I set up my camera on another account?","You can unplug the camera and leave it unplugged. Once it is unbound, you can set it up on another account."]
["Will I lose the chat if I check my camera setup?","The chat will remain active for 7 minutes from the last message, so you may freely leave the chat and return as long as it is within that time frame."]
["Does the Smartz app work with Zmodo NVR?","Yes, it should work with the NVR on your account."]
["Is it possible to also go back to the store and have them do an invoice for me for proof of purchase?","You can try and see what they will give you. Since it is a thrift store, it is probably unlikely they would be able to give you a sufficient invoice, but I asked because it is typically faster to get the cameras unbound than the Unbind Request email."]
["How can I set up the NVR on a new account?","To set up the NVR on a new account, plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["Can I get compensation for a bad camera?","Unfortunately, no. The camera would not be under warranty any longer. The only active warranties would be one year warranties. This model of camera has not been made or sold for several years, so it would not be under warranty."]
["How can I connect my camera to a new account?","To connect your camera to a new account, first ensure that the camera has been removed from the old account. Then, perform a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and ensure that the time zone is correct."]
["Can I change the Wi-Fi network that my camera is set up on?","No, I cannot change the Wi-Fi network that the camera is set up on. The camera is online, which means it is getting an internet connection."]
["How do I set up my camera using Zink setup?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["Can I link my camera to another account after unlinking it?","Yes, you can set it up to another account now using Zink setup."]
["What time is my scheduled call?","It's for tomorrow, at 8AM-9AM."]
["Can you tell who has been logged into your account?","We cannot see devices signed into the account. All we recommend is changing the password if you are concerned. If that is not enough, you can move the devices to a new account."]
["When you change the password does it actually kick devices out and make them enter a new password?","Yes, but it can take a bit of time as the app needs to refresh (or they need to try to access a device)."]
["How do I connect my camera to the internet using the QR code setup?","To connect your camera to the internet using the QR code setup, follow these steps: 1. Open the app and go to the home page. 2. Tap the plus sign (+) located at the top right corner and select the QR code option. 3. Follow the on-screen instructions and tap 'next' to proceed. 4. When prompted, enter your Wi-Fi password. 5. After entering your password, tap 'next.' This will generate a QR code containing your Wi-Fi information on your phone screen. 6. Hold the QR code in front of the camera you wish to set up. 7. Once the camera successfully connects, the app will prompt you to name the device, set the timezone, and add a password."]
["What is the return policy for the products?","The return policy for our products is 30 days from the date of purchase."]
["How do I add a camera to my account if it is already online?","Since the camera is already online, you would need to try to add it to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What do I need to do to give my cameras to someone else?","You would remove them from your account so that they can be set up on another account."]
["What should I do if there is no branding on my security cameras?","If there is no branding on the cameras at all, then it would be made by either Rraycom or ELECCTV. You would need to contact the company that made the cameras to have them removed from the account they are setup on. You can contact Rraycom at Rraycom@hotmail.com and ELECCTV at jojoleejeans@gmail.com."]
["Will the smartz ease app work for resetting my forgotten password?","Yes, you can use the Smartz app or the Zmodo app to reset your password if you already have an existing account."]
["How do I remove a camera if it isn't connected to the network?","If it's not connected to a network, you don't have to delete a camera to set it back up. You would just unplug and plug in the camera, then go through the setup to reconnect it."]
["How do I delete a camera?","To delete a camera from the app, click on the camera live, click the settings gear, click the three dots, then choose delete."]
["Can I log into my account with my phone number on the computer app?","There is no way to log into the computer app with your phone number; it can only be done through the app."]
["Can I just factory reset the device to unbind it?","No, a factory reset does not unbind the device."]
["Does the unbind request go to the person's email or the Zmodo app?","It goes to the email the camera is bound to, not the app."]
["How can I unbind my camera from my son's account?","You could ask your son to login to his account and delete the camera, then you will be able to set it up to your own account."]
["What should I do if my son is not home and cannot delete the camera?","I can contact the previous account on file requesting the device/s to be unbound. If I do not receive a response within 30 days or if I receive approval from the account holder, the device/s will be deleted from the previous account."]
["What happens if the request to unbind the camera is denied?","If the request is denied then I would need the original invoice for anything further."]
["What should I do after the camera is unbound?","If you refresh the screen or log out and back in to the app you will see the camera on your account."]
["How do I log in to the app with my phone number?","Log in to the app with your phone number instead of an email."]
["What should I do if I forgot my password?","If you forgot the password you can reset it on the login screen by tapping on 'forgot password'."]
["What is Zink?","Zviewer has not been supported or updated for a few years. So you may run into issues using the Zviewer app. If the cameras work in your app, then I would recommend using the mobile app or the web app to view the cameras."]
["What windows app can I use to view my Zmodo cameras?","The web app is user.zmodo.com and you would log in with the same account as you use for the Zmodo app on your phone or tablet."]
["Will it let me view all 6 or 8 cameras at the same time?","No, it shows the video for one camera."]
["Is there any windows software that lets me see them all at once?","No, as I mentioned, you would want to view the cameras through the mobile app or the web app."]
["How do I log in to the app on my new phone with the email address I used to set up the cameras?","You log out of the account that you are logged in to on your new phone and log in with the email address that you set up the cameras on initially."]
["Are the cameras connected to a specific phone?","No, the cameras are not connected to a specific phone. They are connected to an account, so you can log in to the same account on multiple phones."]
["How do I cancel my subscription?","The subscription is managed through your Apple account. The subscription would need to be canceled through the Apple account that you used to start the subscription."]
["How do I reconnect my camera to a new Wi-Fi router?","To reconnect your camera to a new Wi-Fi router, unplug the camera and plug it back in. Then, use the QR Code setup in the app by clicking the '+' icon in the top right corner, selecting QR Code, and following the on-screen instructions. Input your Wi-Fi password (case-sensitive) and align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is still connected to the old router?","If your camera is still connected to the old router, ensure that the old router is not plugged in. Then, sync and restart the camera. You will see the light in the camera change to solid green, then it will power on and reconnect, changing to solid blue. When it is solid blue again, try the LAN Search in the app. You may need to tap on Search Again a few times as it can take a couple of minutes to find it after it reconnects to the network."]
["Can I share fresh with new people after removing shared users from my cameras?","Yes, you can share fresh with new people now without the old ones still present."]
["What should I do if I want to ensure no one else has access to my account?","If anyone has direct access to this account with the email and password that you do not wish to have access, I would advise you to change the password on the account. This kicks all other devices logged in, and they would only be able to log in again if they have the new password."]
["How do I completely turn off the camera?","To completely turn off the camera, you would have to unplug it from power."]
["How do I change to a new email address?","You cannot change the email used to log in to your account. If you want to do that, you would want to remove the cameras from your current account. Then you would create a new account and connect the cameras to that new account."]
["How do I add an NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How do I contact support?","You can contact support by reaching out to customer care through the provided contact methods."]
["What is the number to customer support?","You can reach out to us via email at support@zmodo.com."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How do I log in to my cameras?","You'll need to make sure to choose the log in with mobile number option when logging in and if you do not know your current password, you can use the forgot password option when logging in to reset it. Your email is not used for logging into that account."]
["How do I log out of my current account?","To log out of your current account, you can go to the Me section of the app and choose to log out."]
["Where can I test logging into my account?","If you want to test first, you may log into it from user.zmodo.com as well."]
["What should I do if sharing is not working?","Can you have her sign out then sign back in? She might need to force a refresh on her app."]
["How do I connect my camera to the Funlux app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Funlux app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I remove a camera from my account?","Tap on Settings next to My Devices. Tap on the camera. Tap on the three dots in the top right corner. Tap on Remove Device."]
["How do I deactivate this camera from a phone I no longer have?","If the other phone is logged into the same account, to log that device out from the account you can reset the password."]
["How do I transfer my camera to a new phone with a different email?","You would first want to delete the camera from the account then log into the new account and add the device from there."]
["How do I register the cameras I bought on eBay?","You can send an Unbind Request for the cameras. If the cameras are already bound to another account, I can contact the previous account and request that they delete the cameras from their account. However, I must allow 30 days for a reply."]
["What happens if I don't receive a response after 30 days?","If we get no response after 30 days, then I will unbind the cameras from the account and you can set them up on your account."]
["How can I change my password?","To change your password, go to the Me section of the app, click system settings, then click reset password. If you have trouble resetting the password that way, you can also log out of the account from the Me section, then click forgot password on the login page."]
["Can I change my email for the account?","It would not be possible to change the email for the account. You would be able to set a contact email and change the password, but if you want to use another email, you would have to delete the cameras from the account, create a new account with the other email, then add them back to that new account."]
["How can I combine my new camera with other cameras in the meShare app?","You would need to log in to the Zmodo app, delete the device, and then log in to the meShare app, and you can connect the device in the meShare app."]
["What should I do if I need help with my account?","If you need help, you can log in to your account or reset the password if needed. You would want to go to the login screen by either logging out or going to the Zmodo app and log in."]
["What should I do if I want to schedule a callback appointment?","If you would like to make a callback appointment, then please tap on Schedule Call in the chat window to make an appointment."]
["Where can I find my account number?","In the me section of the app, you would click on your profile picture and it will show the account number there."]
["How do I reset my password?","On the app you would click login, then you would click login with email. Under where it says the email and password area it will say 'forgot password?' you would tap on that then it will ask for the email again. Once more type in the email and press next or a checkmark below. What it will do is send a special code to your email. Once you have that you would type in that special code at the top then you would type in the password you want to set (it can be any password you want just has to have both letters and at least 1 number). Once you type that you would click at the bottom to continue then it should set the new password and you can try to login again!"]
["What should I do if I don't see the email with the special code?","If you don't see the email come in right away, it's okay. The special code will last for 10 minutes. Also, if you don't see it in your main email inbox, you can check the spam or junk area in case it accidentally went there."]
["How do I connect my Zmodo cameras to my Alexa Echo Show 21?","You would enable the Zmodo widget on Alexa to connect your account, and it will add all compatible devices."]
["How do I enable the Zmodo widget on the Alexa app?","On the Alexa app on your phone, tap the 3 lines at the bottom of the app, go to 'Skills and Games,' then look up Zmodo and sign in. After signing in, it will add the devices, and you can choose to put them into different 'rooms' on the app as you desire."]
["How can I change the time zone on my cameras in the app?","If the time on the cameras did not change, then you can change the time zone and then change it back on the cameras in the app. Tap on Settings next to My Devices. Tap on the camera that you want to adjust. Tap on the three dots in the top right corner. Tap on Device Time Zone and change it to any other time zone. Then tap on Device Time Zone again and change it back to the correct time zone."]
["What should I do if my User ID is in the wrong field when signing in?","You can delete it and type it in to the correct space. Or if it is on the web app and you have it saved, you can go to your browser's password manager and resave the login information."]
["How can I reset my password if I have access to my phone number?","You can reset your password from user.zmodo.com."]
["What should I do if my NVR is showing a red LED light?","You could try unplugging the power, take it out, then put it back in, then plug the NVR back in. If it still cannot detect the hard drive, it unfortunately may need replaced. The system can be used without it, but it would not be able to record to the NVR without it."]
["What is the best replacement option for a hard drive issue with my NVR?","This would likely be the best replacement option: https://www.amazon.com/WD-AV-25-TB-Hard-Drive/dp/B007PFQ23C."]
["Qual é o endereço de email que ele deve mandar para desvincular?","O e-mail começa com sa********@hotmail.com."]
["Will the camera detect only people or pets and other animals too?","It can detect people, pets, and animals. You can adjust AI notifications in the settings of the app that can help it detect more of what you want specifically. You can tap on 'Me' at the bottom right, tap on System Settings, and then tap on AI Notifications."]
["What happens if the original account email does not reply to the unbind request?","If they do not reply within 30 days, I would be able to unbind the device for use on another account."]
["What is the deadline for the unbind request?","The request will time out on 11/25 if we have not heard back before then from the original account."]
["Where can I see the device ID?","The device ID will be listed on a sticker on each camera. They will start with ZMD or GSG."]
["What should I do with the devices until they can be unbound?","Please keep the devices unplugged from power until they can be unbound."]
["What happens if I do not receive a response within 30 days regarding the unbinding of the devices?","If I do not receive a response within 30 days or if I receive approval from the account holder, the device/s will be deleted from the previous accounts."]
["What do I need to provide if the requests to unbind the devices are denied?","If the requests are denied then I would need the original invoice for anything further."]
["Where can I find the Device ID for a doorbell camera?","If it is a doorbell camera, then the Device ID will be on the back of the camera. You can remove it from the bracket if it is still mounted on the bracket."]
["How long does it take to unbind a camera from another account?","As this camera is already bound to another account, I can contact the previous account and request that they delete the camera from their account, however I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["How do I remove a camera from my account?","To remove it from the account, we would have to go through the unbind process. This can be done in two ways: first way is with the invoice. Do you have the original purchase invoice/receipt for the camera?"]
["What should I do if my camera is still showing a solid blue light?","The camera is online, you would just have to add it to the account. You would tap the Plus icon then choose the option at the bottom to add a solid blue device."]
["How do I take a person that I no longer want viewing my cameras?","If the camera is being shared to another account, then you would want to go to the Device Settings for that camera and go to Sharing Management. There you can edit the accounts that the camera is shared with."]
["How do I change my password?","You can use the web app to reset your password at https://user.zmodo.com/changepwd."]
["Will changing my password log out other devices?","Yes, other devices will be logged out. It may not log out immediately, but the app checks frequently and if the password is different, then it will log out and require the new password to log in."]
["How do I reset the clock on my cameras that record to a hard drive?","You would just need to change the time zone setting on the NVR system. You can do that in the app or on the NVR directly."]
["How do I change the time zone setting on the app?","Tap on Settings next to My Devices. Tap on the NVR. Tap on the three dots in the top right corner. Tap on Device Time Zone and you can set the correct time zone. If it is already showing the right time zone, then just change it to another time zone and change it back."]
["What should I do if I can't share the camera with someone?","You can try a couple of things. You can try restarting the app and restarting the phone. If that does not work, then you can try uninstalling and reinstalling the app."]
["Will the live chat support window remain open if I leave?","The Live Chat support will remain open for at least 7 minutes. If it times out, then you can always start a new chat."]
["How do I contact customer service?","I am customer service."]
["How do you check your spam?","Are you checking your email on your phone or a computer?"]
["Are my cameras compatible with Alexa?","Yes, the three cameras on your account are compatible. You will need to connect your Zmodo account to your Alexa account."]
["What can I see without a subscription?","Without a subscription you are able to view the Live video from the cameras and the motion events."]
["What is an Unbind Request and what does it mean?","An Unbind Request is a process where I can contact the previous owner of the cameras and request that they delete the cameras from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the devices and contact you."]
["¿Cómo puedo conectar la cámara a mi cuenta después de desvincularla?","Asegúrese de que su teléfono esté conectado a la misma red Wi-Fi que la cámara. Abre la aplicación Zmodo y toca el signo más (+) en la esquina superior derecha. En la parte inferior de la pantalla debería decir '¿La cámara con cable o la cámara WiFi ya están en azul fijo? Toca aquí para agregarla'. Toque allí y luego la aplicación debería permitirle realizar una búsqueda en su red. Toque el signo más al lado del dispositivo cuando lo encuentre. La aplicación le pedirá que nombre la cámara, establezca una contraseña opcional y se asegure de que la zona horaria sea correcta."]
["How do I create a new account?","You can create a new account either in the app or from user.zmodo.com."]
["What should I do after creating a new account?","After creating a new account, please reply to the email sent to the old email address to approve the move to the new account."]
["How can I change the time zone for my devices?","You can change the time zone for your devices from the app by going to their live view, tapping the settings gear in the top right, then tapping the ... in the top right. From there you can select the time zone option."]
["How do I subscribe to a camera?","To subscribe to any of the cameras, go to the store section at the bottom of the app, select the safeguard plan you want, then choose subscribe. You will then be prompted to select the cameras you wish to subscribe."]
["What does the free plan in the Zmodo app include?","The free plan in the Zmodo app includes live view and 12 hours of event clips, with event clips being up to 10 seconds long and a cooldown between events that can be 12-20 minutes depending on the frequency of motion."]
["What is the difference between the safeguard plan and the free plan?","The safeguard plan includes intelligent recording (full video when motion is detected and a screenshot every 10 seconds otherwise) and stores that footage for 7 or 30 days depending on the plan, while the free plan only provides live view and limited event clips."]
["How do I remove photos from my profile without deleting them?","You could remove permissions from the app in your phone's settings related to pictures which may prevent it from redirecting to your gallery if you would like."]
["Why are the photos in my profile?","You are selecting the option to choose a profile photo which then directs to your phone's gallery to select a photo to upload. If you do not want to upload a photo, you do not need to."]
["How do I access my camera on the new app if I already have an account from my old phone?","Please login to the app with your gmail account and you will see the camera online."]
["How can I contact Rraycom support for assistance with my cameras?","You can contact Rraycom support by sending an email to Rraycom@hotmail.com."]
["How do I connect my camera to the email radkins104@gmail.com?","After the cameras are unbound from the account they are currently bound to, then you will be able to set them up on a new account."]
["How will you contact me?","What is the best email to reach you?"]
["How do I hook up the other one that I have with a new account radkins104@gmail.com?","Could I have the Device ID of the camera you are working with? It should start with ZMD or GSG and should be on a white sticker on the camera or bracket, it's usually under a barcode."]
["Can I change the email address used to log in to my account?","No, the email address used to log in to the account cannot be changed. You would need to create a new account."]
["What is the process to shut off my account?","You would delete the cameras from the account. Then you can create a new account and connect the cameras to the new account. You would also want to cancel the subscription in your Apple account so it does not renew on your old account."]
["What happens to my subscription if I cancel it?","You will still have the remaining subscription time that was paid for after you cancel the subscription; it just will not renew."]
["How can I reset my password?","You can reset your password by choosing the forgot password option when logging in. If you do not want to log out to do this, you may also do it from user.zmodo.com."]
["Will this camera work on a 5g router?","The camera connects to a 2.4 GHz network. Every home or small office router can make a 2.4 GHz network. If by 5G you mean the router uses the 5G cellular network to connect to the internet (like from Verizon, T-Mobile, etc.) that is fine. That 5G is different from the 2.4 GHz and 5 GHz Wi-Fi networks."]
["How do I log in to the app with my phone number?","Log out of the app then login to the app with your phone number."]
["What should I do if I forgot my password for the phone number account?","You can reset it on the login screen by tapping on 'forgot password'."]
["How do I update the email on my account?","You can set a different contact email in the Me section by tapping on your account profile then clicking contact email, but it's not possible to change the vescamilla1983@gmail.com email unfortunately."]
["Can I cancel my subscription and restart a new account?","You wouldn't have to cancel the subscription or restart them in any way. You can delete the cameras from the account, they will keep the subscription as the subscription ties to the camera itself, not the account. After they are deleted, you would then log out of the account, create a new account, then add the cameras back."]
["What should I do if I don’t have access to my old email?","You can continue to use this account even if you don't have the email, or you can freely choose to create a new account if you would rather. If you know the old email and the password, you will always be able to log in on a device."]
["What should I do with the cameras while waiting for the unbind process?","I would recommend leaving the cameras unplugged until they are removed, then you can plug them in again."]
["What should I do if my cameras are tied to a different account?","You will need to collect all the devices' ID numbers and verify if they are all tied to the same account. After that, you can go through the unbind process to remove the cameras from the account."]
["How can I contact customer support via email?","You can email support@zmodo.com with the ID numbers of your cameras and request to go through the unbind process."]
["What is the best email to receive notifications from customer support?","The best email to receive notifications is jsoberbeck@gmail.com."]
["What time does customer support close?","Customer support is open until 6 PM Central Time."]
["How can I check the accounts that the cameras are shared with?","You can check the accounts that the cameras are shared with by tapping on Settings next to My Devices. Then tap on the camera to go to the Device Settings. Tap on Sharing Management and you can see the accounts the cameras are already shared with and edit the sharing permissions."]
["What should I do if I want to delete the sharing for an account?","You can tap on the edit icon in the top right corner to delete the sharing permission and then share the camera again."]
["How do I create a new account?","To create a new account, log out of the account you are currently in by tapping on 'Me' at the bottom right and then selecting 'Log Out.' After logging out, you can create a new account."]
["How do I connect my cameras to a new account?","To connect your cameras to a new account, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I reset my app login password?","On the app login screen tap on 'forgot password' to reset it."]
["How do I log in to the app if my cameras are not showing up?","If you are logged into the app with an email, log out and then log in with your phone number instead."]
["How do I unbind cameras from my account?","To unbind cameras from your account, you need to provide the invoices for the cameras. Once the invoices are verified, the devices can be unbound, allowing you to rebind them to a new account."]
["What should I do after my cameras are unbound?","After your cameras are unbound, you are free to rebind them and set them up onto your new account."]
["How do I add a camera to my account?","To add a camera to your account, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera says it is bound to a different account?","If your camera says it is bound to a different account, you may need to check if you are logged into the correct account. If the camera is showing offline, ensure it is connected to the internet. You can also try to delete the camera from the account it is currently bound to, and then attempt to add it to your desired account."]
["How do I set up an NVR on my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How can I save this conversation for later reference?","You can take screenshots of the chat if you want to."]
["How can I fix my camera view that is showing upside down?","You can flip the image in the Device Settings for the camera. Tap on Live for the camera and then tap on the Gear icon in the top right corner. This will take you to Device Settings for the camera and there will be a switch that says Flip Screen or Invert Screen."]
["What should I do if the light on my camera is solid blue?","If the light in the camera is solid blue, then you will want to try the LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I reset my password on the app?","To reset the password you would log out, click login, then click forgot password, then it will have you go through the password reset process."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What if I do not have access to an Android device to cancel my subscription?","If you do not have access to an android device currently you can follow this guide on how to cancel your subscription via Google. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["When will you be closed for Christmas?","We will be closed tomorrow and for Christmas, but we will be open again the day afterwards."]
["What will happen after I request to unbind the cameras from the previous account?","I sent an Unbind Request email to the account the cameras are bound to. When we receive a response, or if after 30 days we do not receive a response, then we will unbind the devices and notify you that you can set them up on your account."]
["What should I do if my old roommate still has access to my Zmodo account?","If you'd like to move to a new account, I would recommend cancelling your subscription, then make a new account, and I can help move the devices over. The service time will still be on the devices, but it would not renew further."]
["How can I change my password to ensure that all users are signed out?","You could leave your phone signed in and then on a computer change your password at user.zmodo.com. You'll generally be signed out nearly immediately, but in some cases it could take up to 4 hours."]
["Will I have to pay again for my cloud service if I create a new account?","You would not need to pay again until next year so long as you do not unassign the service in the app before moving to the new account."]
["What do I need to do to transfer my cameras to a new account?","You will need to plug in the cameras, they'll reconnect to the wifi, then you can add them in the new account by hitting the plus in the top right of the home page and then the 'Tap here to add it' button at the bottom. You will need to be on the same wifi as the camera on your phone for that to work."]
["What setup options do I have for my cameras when transferring them?","The Living Room camera can use either the QR or Zink setups while the Dining Room camera can use only the Zink setup. If you connect a QR code camera near the others, it may be able to just automatically pull them online."]
["Do I currently have any cameras linked to my current account?","Correct."]
["Is there a simple way to combine two accounts?","Customers can have multiple accounts, that's no problem. If it's an account you don't wish to use, as long as there are no devices tied to it, all you would have to do is log out of one account and then log into the account you want instead."]
["How can I move all cameras to one account easily?","You can delete the cameras on one account and move them to another easily with what's called the LAN. First, log into the account and delete each camera, then log out of that account and into the one you want to move them over to. Click the Plus text at the bottom that says 'add a solid blue device' and that will show all the cameras currently on the network that are not on an account, allowing you to re-add them. Make sure the phone or mobile device is on the same network to add via the LAN option."]
["How do I add a camera using the Zmodo app?","Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if no existing devices are found on the LAN?","Then you would need to get the Device ID from the camera."]
["What happens if the original owner does not unlink the account within a month?","If we get a response approving the Unbind Request or do not get a response after 30 days, then we would unbind the camera and notify you by email."]
["Where are my gallery videos saved?","Any videos that you save will be saved to your phone's photos instead of the gallery."]
["How do I check if the sound is on for my videos?","Check if the sound icon has an x. If it does, tap on the speaker icon to enable sound."]
["Do you store additional footage on your end?","We do not store any additional footage on our end. What you see on the app is what is available."]
["How can I contact customer care?","Hello, you've reached customer care, my name is Kylie."]
["What should I do if my cameras are attached to another account?","To remove those two cameras from the account, we would have to go through the unbind process, which can be done in two ways: either with an unbind request or if you have the original invoice from the purchase of the camera."]
["What happens after I send an unbind request?","Once they respond with approval or if after 30 days of no response, I will be able to unbind them and will notify you via email."]
["What should I do if I don't receive the email?","Just keep an eye on your email, sometimes our messages can go to spam."]
["What do I need to do to change my Zmodo account so I can only see cameras after breaking up with my girlfriend?","To change your Zmodo account so you can only see cameras, you should change the password. All other users will be logged out when the password is changed. Additionally, I recommend having your girlfriend create her own account and then send a Share request to her for the cameras. Once she accepts the share request, she will be able to see the cameras but won't be able to alter any of the camera details. You can cancel sharing at any time, which will cut access immediately without changing your account details."]
["What are the requirements for setting up a new account password?","The password needs to be between 8-15 letters/numbers long."]
["Where can I find the ID number?","The ID number is typically located on the device itself, often on a label or in the settings menu of the app associated with the device."]
["How can I reset the camera tied to another account?","As this camera is already bound to another account, I can contact the previous account and request that they delete the camera from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["What is the process for unbinding the camera?","I will contact the previous account and request that they delete the camera from their account. I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["What should I do if my Wi-Fi name does not show up during setup?","Go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location if that is an option, then go through setup again."]
["What are the ZINK setup instructions for my camera?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["¿Debo esperar tu correo con la información sobre la desvinculación de la cuenta anterior?","Cuando recibamos una respuesta a la solicitud o si no recibimos una respuesta después de 30 días, desvincularemos los dispositivos y nos comunicaremos con usted."]
["How do you make the picture larger if you're on the home screen and you're not in the live position?","When you are viewing the smaller picture, you can double tap to enlarge the view to individual camera view."]
["What is the default password to log in to the NVR directly?","The default password is 111111 and you may reset that password using the pinhole reset on the back of the system."]
["What should I do before resetting the NVR password?","You should unplug the ethernet cable from the router before doing the reset so it does not reset any cameras that are online as well."]
["What happens if a camera is reset?","A camera that is reset would lose its saved wifi information, but would remain on the same account. It would just need to be set back up again."]
["What can I do if I do not have access to the email account associated with the system?","If you do not have access to the email account, I can send an unbind request where they would have 30 days to reply. If they reply and approve the unbind request or do not reply in 30 days, the devices would be unbound."]
["What email will the unbind request be sent to?","The email for the unbind request is pmoa@phonemedicofamarillotx.com."]
["How can I set up the cameras once I am at the location?","The majority of the cameras are wifi cameras that use the QR code setup, while one is a wired camera. The wired camera should come on automatically once plugged in and connected to the router via ethernet."]
["How can I add another email to allow someone else to view from the app?","You can share access to other accounts, or they can log in using your same account if you want them to have full access."]
["What should I do if I see 'Authentication Failed' when trying to log in?","If it says Authentication Failed when you try to log in, that means that the password does not match. You can tap on Forgot Password to reset the password to the account."]
["How can I hear the sound on my cameras?","The cameras currently on your account do not support audio."]
["How do I set up my cameras from an old account?","If you have access to the email address or the Zmodo account, you can log in to the account and delete the devices from that account so that you can set them up on a new account."]
["What should I do if I can't remember the password for my old account?","You can tap on Forgot Password on the login screen and enter the worsleyinspections@msn.com email address. You will receive an email to that email address with a 6-digit verification code. You will enter that verification code and a new password to reset the password."]
["How can I fix the issue of other users still being logged in with the old password after I changed it?","Sometimes it can take a bit of time to refresh and sign them out. If possible, you can manually sign them out and ask them to sign out. If you need them removed right away, the only option is to move the cameras to a different account."]
["How do I move the cameras to a new account?","On the other device, open the app and sign out if you are signed into an account. If you are not signed in, tap on sign up to create a new account."]
["What should I do if I am not receiving the password reset email?","Check your Spam or Junk folder, and make sure you are checking the inbox for that email and not another email account."]
["What is the process to unbind a camera from an account?","I can send an Unbind Request email to the account the camera is bound to. I will contact the previous account and request that they delete the cameras from their account, however, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the devices and contact you."]
["What do I need to provide to unbind the camera?","I would need a screenshot of the invoice or of the order details showing the date, description, price, and seller of the unit."]
["What happens after the devices are unbound?","You can set them up on another account."]
["What should I do if my cameras are linked to another account?","If your cameras are linked to another account, you can contact the previous account holder and request that they delete the cameras from their account. Alternatively, you can wait for 30 days for a response to an Unbind Request email that can be sent to the account."]
["How long do I have to wait for a response after sending an Unbind Request?","You must allow 30 days for a reply after sending an Unbind Request. If you do not receive a response by then, the devices will be unbound."]
["What should I do if I can't log in because the password doesn't match?","If the password does not match, you can click on Forgot Password to reset the password."]
["How do I reset my password after clicking on Forgot Password?","When you click on Forgot Password and enter your email address, it will take you to a screen with three lines. The first line is where you enter the verification code. The second line is where you enter a new password. The third line is where you confirm the new password."]
["¿Es necesario que la cámara esté conectada para eliminarla de mi cuenta?","No es necesario que lo conectes para eliminarlo de tu cuenta."]
["¿Qué debo hacer para vincular la cámara en otra cuenta?","Deberá realizar la búsqueda LAN en la aplicación si intenta conectarla a otra cuenta. Asegúrese de que su teléfono esté conectado a la misma red Wi-Fi que la cámara. Abre la aplicación Zmodo y toca el signo más (+) en la esquina superior derecha. En la parte inferior de la pantalla debería decir '¿La cámara con cable o la cámara WiFi ya están en azul fijo? Toca aquí para agregarla'. Toque allí y luego la aplicación debería permitirle realizar una búsqueda en su red. Toque el signo más al lado del dispositivo cuando lo encuentre. La aplicación le pedirá que nombre la cámara, establezca una contraseña opcional y se asegure de que la zona horaria sea correcta."]
["What should I do if my Zmodo camera's light is solid blue?","On your phone, make sure you are connected to the same WiFi as earlier when you tried to set up the camera, then click the +. Wait for 30 seconds to see if something called the LAN pops up. If it does not, then click the option at the bottom to add a solid blue device, then see if on the LAN you see the device and can add it."]
["What should I do if my cameras are linked to another account?","You may want to either delete your cameras from this account and log in to the account where they are linked (if you do this, I would also suggest adding a contact email just in case you ever lose access), then add the cameras you removed from this account onto there. Or vice versa, log into that account, delete the cameras there, then log back into this account and add them here. That way you have all 4 on the same account."]
["How do I remove a device from my account?","To remove a device from your account, please follow these steps: Go to the device's Live View, tap the gear icon, tap the three dots icon, and select 'Delete Device'."]
["How do I set up a new account?","If you have another device with the app downloaded, tap on sign up. Enter the new email and password, then follow the account creation instructions."]
["How can I reset the ZMODO camera?","You can reset it with the pinhole reset button on the camera. You would press and hold until it changes back to a solid green."]
["How do I perform a LAN search in the Zmodo app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Can the cameras not be linked to different accounts?","The camera can only be directly added to one account, however the camera can be shared with other users to be able to view the cameras and get notifications; they will just not be able to change the name, delete a camera, or reset it on the shared account. Those options are reserved for the Main account that the camera is actually bound to."]
["Can shared cameras be viewed on our accounts?","Yes, shared cameras can be viewed. When you send the share request, it has multiple permissions you can allow the shared user to have, so you can also allow notifications for instance as well."]
["Is there a way for us to talk over the phone?","We only have outbound calling available. If you would prefer, I can send you the call scheduler for you to fill out, but we do not have any open slots for today; the soonest would be for tomorrow."]
["How do I share the camera with other users?","When you send the share request, it will go to the account you put the email in that is connected to; it will not go to the email itself."]
["Once unblinded, will I be able to add them again using new router?","Yes, just got confirmation of the response so I will unbind them now."]
["How do I set up camera?","All 3 cameras are unbound and you can add them to the account if you wish."]
["How can I change my email?","You cannot change the email used to log in to your account. You would need to create a new account with the new email address."]
["How can I delete my camera from my old account?","To delete your camera from your old account, you can request an unbind process. This can be done with the original invoice from the purchase of the system and cameras, or if you do not have that, an unbind request can be sent to the email the devices are tied to."]
["What should I do if I don't have access to the email tied to my account?","If you do not have access to the email tied to your account, you can request an unbind process. This will unbind the cameras from the account and the NVR. You can do this with the original invoice or by sending an unbind request to the email associated with the devices."]
["What is the minimum wait time for the unbind request?","The minimum wait time for the unbind request is 30 days."]
["What should I do while waiting for the devices to be unbound?","Please unplug the ethernet cable from the back of the NVR until it can be unbound."]
["Can I contact the owner to remove the cameras from their account?","You can contact the owner and ask them to delete the devices from their account."]
["¿Cómo puedo desvincular mis cámaras Zmodo si no tengo acceso a la cuenta anterior?","Debería poder desvincular las cámaras con sus recibos de compra originales. Si no tiene los recibos, me pondré en contacto con la cuenta anterior registrada para solicitar que se desconecten los dispositivos. Si no recibo una respuesta dentro de los 30 días o si recibo la aprobación del titular de la cuenta, los dispositivos se eliminarán de la cuenta anterior."]
["¿Cómo puedo configurar la cámara ZMD12JU68256471?","Puedes configurar esta cámara usando la configuración de Zink."]
["How do I add a camera to the group?","To add a camera to an existing group, follow the first step to create a new group, then tap on the group you want to add it to and choose to edit that group. From there, you can select the devices for the group and save your selection."]
["How do I remove my 'Driveway' camera?","You would tap on Settings next to My Devices. Tap on the camera. Tap on the three dots in the top right corner. Tap on Remove Device."]
["What should I do if I want to cancel my subscription and remove the device?","Just tap on no when it asks you to do that and it will remove the device from your account."]
["Why can't I see recorded footage from before I started my subscription?","There will not be recorded footage from before you started the subscription."]
["Can I change the main user on this device?","No, once an account is made with an email it cannot be changed. To change it, you would have to delete all the cameras from the account and create a new one with a different email."]
["How can I remove this camera from my account?","To remove the camera from your account, you can refresh the home page by pulling down. It may take a few minutes to update after removal."]
["How can I unbind my cameras if I no longer have access to my account?","To unbind your cameras, you can either use the purchase invoice or send an unbind request. If you don't have the invoice, you will need to send an unbind request, and I will need the device IDs to search for them in the system."]
["What should I do if I don't have the purchase invoice for unbinding my cameras?","If you don't have the purchase invoice, the only way to unbind is by sending an unbind request. I will need the device IDs, which start with ZMD and can be found on the device stickers."]
["What happens after I send the unbind request for my camera?","After sending the unbind request, you will receive a notification at the email provided. If you do not receive a response of approval or if there is no response after 30 days, the camera will be unbound, and you will be notified."]
["Is the second camera tied to any account?","No, the second camera is not tied to any account; only the first one is."]
["What steps do I need to take tomorrow to make this as easy as possible?","Tomorrow the rep will have the unbind request pop up for them and after they check if there is not a response of denial and that it is indeed the 30 days at all then they will unbind the device and send you an email to chancereynolds1@gmail.com about the unbind status."]
["How can I cancel my subscription managed through Google?","If you do not have access to an android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How can I cancel my subscription managed through Apple?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["What is the process to unbind cameras from an account?","To unbind the cameras from the account they are currently set up on, an Unbind Request email will be sent to the email that the cameras are bound to. You must wait for a reply, which can take up to 30 days."]
["What should I do if I'm unsure of my password?","If you're unsure of your password, you can choose the forgot password option to have a code sent to you via text message to reset the password."]
["How can I reset my password after receiving the verification code?","Once logged in, you may go to the Me section, system settings, then reset password. You can enter the old password of abcd1234 and then can set whatever you would like the new password to be."]
["How do I check app permissions on my iPhone?","Go to Settings, scroll down to the app settings, find the Zmodo app, and check the permissions listed there."]
["What should I do if the app is failing to download a clip?","You can try uninstalling and reinstalling the app, or restarting your phone. Additionally, check your phone's storage to ensure there is space available for the clip to download."]
["How can I access the web app on my computer to download a clip?","Go to user.zmodo.com and sign in with your account. Select the device, and at the bottom, you should see the timeline."]
["How do I download a clip from the timeline on the web app?","Navigate to the time you want to back up on the timeline, then click the scissors icon on the right side above the timeline."]
["Where do downloaded files go on my computer?","Downloaded files typically go to your downloads folder on the computer, or to another folder if you have it set up that way."]
["How can I store a downloaded clip in my photos on my iPhone?","After you download the clip on your computer, you can email the file or store it in your drive. Then, download it on your phone and save it to your photos."]
["What should I do if I see a 'failure' message when trying to download a clip on my iPhone?","Make sure you have the photos permission enabled and check that you have enough storage on your phone. If it still fails, try uninstalling and reinstalling the app."]
["What can I do if I can't find the files app on my Chromebook?","You can search for the files app on your Chromebook. If you need help, you can refer to the support page: https://support.google.com/chromebook/answer/1700055?hl=en."]
["Can I unbind a camera from my account and set it up on a new account?","Yes, you can unbind the camera from your current account and set it up on a new account."]
["How can I change the display settings of my app?","If you are talking about how your app displays, you can check the Dark Mode or Light Mode setting in your phone settings."]
["How can I schedule a call with customer support?","You can tap on Schedule Call to make a callback appointment."]
["Is there a specific number to call for technical support?","There is not a phone number to call. You have contacted technical support."]
["Is there a setting to extend the timeout option when viewing cameras on the web app?","There is not a setting to extend the timeout option in the web app."]
["Can the timeout on the web app be avoided?","As mentioned earlier, there is nothing to change to avoid or lengthen the timeout period."]
["Is there more than one level of technical support?","There is not a next level of technical support and there is not a way to change that on the web app."]
["Do you have a trade-in program?","We do not have a trade-in program."]
["Are most Zmodo wifi cameras compatible with 5GHz wifi?","Most Zmodo wifi cameras are not compatible with 5GHz wifi for setup."]
["What should I do if the live camera view is not available on my new iPads?","You would have to get a newer IOS or android tablet in order to view the cameras properly with the app."]
["What can I do to troubleshoot the live camera view issue on my iPads?","You can try deleting and reinstalling the app."]
["How to contact support?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How do we see her info in the Me section?","In the Me section, it should show what she's logged in with, an email or a phone number."]
["Can I add a device to my account if it's bound to another account?","Yes, the devices can be unbound from the previous account, allowing you to add them to a new account."]
["What should I do if the email for the bound account no longer exists?","If the email no longer exists, the devices can be unbound immediately, allowing you to add them to a new account."]
["What happens after the devices are unbound?","Once the devices are unbound successfully, you can add them to another account."]
["How can I reset my password if I'm not signed in?","If you are not logged in, you can still click 'forgot password' in the login area."]
["Can more than one person log into an account?","You can log in to an account on more than one device. You would need the email address and password for the account in order to log in."]
["How can I log out other devices from my account?","You can reset the password to the account. You can do that from the login screen on the app or from the web app https://user.zmodo.com/changepwd."]
["Is there a way to see the number of devices logged in to the account?","There is not a way to see the number of devices logged in to the account."]
["What should I do if my camera is connected to another account?","The camera needs to be removed from the account before you can set it up on another account."]
["¿Puedo tener una cuenta solo para las nuevas cámaras que no queden con la cuenta que ya tengo?","Puede configurar las cámaras en otra cuenta. Puede eliminar las cámaras de su cuenta y luego configurar la cámara en una cuenta diferente."]
["¿Cómo puedo eliminar las cámaras de mi cuenta?","Puede tocar el video en vivo de la cámara y luego tocar el ícono de ajustes en la esquina superior derecha. Toca los tres puntos en la esquina superior derecha. Luego toque 'Eliminar dispositivo' o 'Eliminar dispositivo' en la parte inferior."]
["¿Qué pasos debo seguir para configurar las cámaras en una cuenta diferente?","Luego, deberá iniciar sesión con la cuenta en la que desea configurar las cámaras y realizar una búsqueda LAN en la aplicación. Asegúrese de que su teléfono esté conectado a la misma red Wi-Fi que la cámara. Abra la aplicación y toque el signo más (+) en la esquina superior derecha. En la parte inferior de la pantalla debería decir '¿La cámara con cable o la cámara WiFi ya están en azul fijo? Toca aquí para agregarla'. Toque allí y luego la aplicación debería permitirle realizar una búsqueda en su red. Toque el signo más al lado del dispositivo cuando lo encuentre. La aplicación le pedirá que nombre la cámara, establezca una contraseña opcional y se asegure de que la zona horaria sea correcta."]
["¿Debo colocar información nueva para que queden aparte de la cuenta que ya tengo?","Si desea conectar las cámaras a una cuenta diferente, deberá iniciar sesión en la cuenta a la que desea conectar las cámaras para poder conectarlas a esa cuenta."]
["What is the timeframe between motion detections on the Funlux ZP-NJ18-S NVR?","For notifications, it will notify for the first motion, then if another motion occurs after 20 minutes it will send another notification or it will send a notification after the 3rd instance of motion if it's sooner than 20 minutes."]
["How do I sign into my account?","You just want to sign in with the phone number on the sign in page."]
["What should I do if I cannot access my original account?","You need to sign into the phone number account, not the email account."]
["How do I log out of the Smartz app?","On the Smartz app tap on account then logout."]
["How can I assign a camera to each channel so that my main four cameras are the cameras that I want to see all the time?","You can set up multiple groups. With the cameras you want to see on one screen in one group and the cameras you want to see on the other screen in the other group. Then you can go back and forth between them by tapping on Live for the group you want to view."]
["What should I do to set up my cameras on a new Wi-Fi?","You need to log in to the account associated with the cameras and remove the devices from that account. Once they are deleted, you can connect them to another account."]
["How can I turn off motion detection recording?","The camera without cloud does take short clips, and that is not a paid feature and cannot be turned off. You can turn off notifications for the alerts when motion is detected, but you cannot stop the camera from taking the short clips."]
["What name app in play Store?","You can search for Zmodo in the Google Play store."]
["How can I download the app for Android?","You can try using this link, https://play.google.com/store/search?q=zmodo&c=apps&utm_source=na_Med. However, if that does not work because it is a different region, then you can use the Funlux app."]
["Can I set up my camera on my account?","Yes, the camera is unbound and you can set it up on your account."]
["How can I change the settings of camera from black and white to color?","You can adjust night vision settings by going to the Devices section of the app, tapping the camera, then going to the night vision option there. If it's on auto, it will automatically change when it is dark enough, but you may be able to adjust sensitivity. If it's on always on, that would cause them to always be in night vision (black and white)."]
["¿Cómo puedo configurar mis cámaras Zmodo?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya lo tenía en su cuenta). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["¿Puedo resetear mis cámaras Zmodo?","Es posible que las cámaras no tengan un botón de reinicio externo, si lo tuviera, habría un orificio en la parte posterior y diría RESET, pero si no lo tiene, entonces no se puede reiniciar externamente. Una vez que tenga las cámaras en línea y de la cuenta, aunque desde la aplicación puedes restablecerlas en cualquier momento, las cámaras que parpadean en verde se pueden volver a conectar con la configuración sin necesidad de restablecerlas."]
["¿Cómo puedo desvincular mis cámaras de otra cuenta?","Para sacar los dispositivos de las cuentas anteriores, tendré que enviar una solicitud de desvinculación. Enviaría 1 para 3 cámaras y 1 para la otra cámara única que está vinculada a otras cuentas. Si recibo una respuesta de aprobación o si después de 30 días sin respuesta, podré desvincular las cámaras y notificarle por correo electrónico."]
["¿Qué información necesito para mantener contacto?","Para mantenerme en contacto solo necesitaría un correo electrónico para contactarlo nuevamente. ¿El correo electrónico ibarradelgadoalexisdejesus@gmail.com es el mejor para usted?"]
["¿Puedo obtener información sobre los correos electrónicos registrados?","No puedo darte el correo electrónico de contacto completo debido a cuestiones de privacidad. Solo podría darte las primeras 3 letras y el dominio del correo electrónico."]
["How do I restart my account so my ex-girlfriend will not have access to my cameras anymore?","If you want to prevent further access, you could change your password. If you want to move to an entirely new account, you may delete the devices from the current account and then add them to the new account once created. To add the devices, connect your phone to the wifi they're on, tap the plus in the top right of the home page, and use the 'tap here to add it' option at the bottom to scan the network for devices to add."]
["What should I do if my camera says 'update rich notifications' and won't let me do anything else?","You will want to swipe the screen to the left until you see a button that says Enter."]
["If I have access to my old email, can I log in to my account again?","Yes, if you have the email address, you can log in to the account."]
["How long does it take to update the camera?","It usually takes a few minutes while it downloads and installs the update."]
["Do I need to update both cameras?","Only one camera is online right now. So if you try to update the 'Living room' camera, then it will not update since the camera is offline."]
["Is the Bedroom camera online?","Yes, that camera is online."]
["How do I cancel my subscription?","You would cancel the subscription via your Google subscriptions in the Play Store. Here is a link with more information on how to do that: https://support.google.com/googleplay/answer/7018481."]
["How do I set up the subscription again after transferring my cameras?","You will need to wait until the current plan expires (the current plan goes through 12/26), then may resubscribe from the cloud section of the app in the new account."]
["How do I set up my cameras using the QR Code setup method?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What can I do if my cameras are still viewing on another phone after changing the app password?","Sometimes you do have to change the passwords multiple times before it kicks other people out. If it does not work and the other person still has access, you can delete all the cameras from the account while leaving them online, then log out of the account and create a new account with another email. After that, you would add the cameras to the new account, since they are online it should allow you to easily add them back as long as you are at the location connected to the same network as the cameras."]
["¿Cómo puedo hacer para que mi cámara pueda tener el audio?","No tienes ninguna cámara en tu cuenta que admita audio. Si desea utilizar funciones de audio, deberá comprar una cámara con funcionalidad de audio."]
["Can more than one phone connect to the camera?","Yes but the camera can only be linked to one account, so on the second phone you can sign in with the same account or have the person share it to your account."]
["If I'm logged into her account then can I add the cameras to my phone?","You won't need to add them; you will just see them on the phone app after you sign in."]
["How many cameras can I have on my account?","There is not a limit to the number of devices on your account."]
["Does the company have a QR code?","I believe the setup guide that comes with the cameras has a QR Code to scan. You can also search for Zmodo in the Google Play Store or Apple App Store to find and download the app."]
["How can I reset my password?","You can try resetting the password on your account through the Forgot Password option on the login screen. You can do that either through the mobile app or the web app. If you want to do it through the web app, then you can go to https://user.zmodo.com/forgot-password to reset the password."]
["How often do you have to charge the battery powered one?","The battery charge is based on how often there is motion. When there is no motion, the camera is in a lower power mode. With normal motion triggers, the battery lasts around a month, but it can be less or more depending on how much the camera is activating."]
["What are your Live Chat support hours?","Our Live Chat support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["How do I share a device with my husband?","You would need to share it with the account that he is logged in to on his phone. Then when he opens the app it will prompt him to accept the sharing invitation."]
["What account information do I need to share a device?","It will be an email address or a phone number."]
["Do I need to share the device if we are using the same account?","If it is the same account that you are logged in to and set up the camera on, then you would not need to share it."]
["Why doesn't my camera pick up intrusions on a regular basis?","The cameras don't make intrusion alerts. When motion is detected, the camera will take a 10-second clip, but it has a cooldown of 3 minutes before it can trigger again. If there is motion during that cooldown, it won't take another clip until the cooldown period is over."]
["How to reboot?","The chat does not provide specific instructions on how to reboot the camera."]
["Does the Zmodo Outdoor Bullet Camera support audio?","No, the Zmodo Outdoor Bullet Camera does not support audio; it does not have a speaker or microphone."]
["Can I view multiple cameras at once on the Zmodo web app?","Unfortunately, you cannot view multiple cameras at once in a group on the web app."]
["What should I use to view my cameras since Zviewer is not supported?","I would recommend using the mobile app or the web app to view the cameras."]
["What should I do if my Zmodo device is disconnected and says it's already linked to another account?","If your Zmodo device is disconnected and says it's already linked to another account, you will need to log out and then log back in using the phone number associated with the account."]
["How can I refresh the device on my account after adding it?","If you're on the homepage and the device does not already show, you can pull down to refresh and update the page."]
["What should I do if I am outside of the central time zone?","Once your device is online, if you are outside of the central time zone, you will need to update the time zone."]
["How long does it take to take the cameras off by waiting?","You would need to wait to find the results of the unbind request which could take up to 30 days depending on whether we receive a reply from the current owner."]
["What should I do if I bought these cameras off someone?","You would need to either speak to your sister to reply to our email if they are on her account or otherwise would need to wait to find the results of the unbind request."]
["What do I need to do if I have access to the email?","If you have access to the email, you may reply approving the unbind request as is noted in the email."]
["What does it mean to access the email?","It means that if you do not have access to the email the devices are bound to, we would not be able to do anything to expedite the process."]
["How long does the camera back up?","Cameras without a subscription will take 10 second clips, and those have a window of 8 hours, after that they overwrite to make room for more. With cloud service, it varies depending on the plan subscribed to for how long the footage is there before it overwrites."]
["What type of Wi-Fi does the camera connect to?","The camera connects to 2.4 GHz Wi-Fi and pretty much every router is capable of making both the 5 GHz and 2.4 GHz."]
["How do I log in to set up the camera?","You would log in to the app using the email address that the camera is connected to."]
["How can I set up my camera system?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["What should I do with the NVR while waiting for the unbind process?","I would recommend leaving the NVR unplugged until it is unbound though or the old user would be able to see the cameras too."]
["Was my camera unbound from the other account?","Yes, it looks like it was unbound on the 25th successfully."]
["Did I receive an email regarding the unbinding of my camera?","The Rep who assisted you before sent an email to zamarante6@gmail.com once that was done."]
["How do I add my NVRs to my account after they have been unbound?","You should now freely be able to add them to your own account by connecting your phone to the wifi network of the router they're on, hitting the plus in the top right of the home page of the app, then legacy, then smart kit."]
["How to get movement notifications?","You can turn on notifications by selecting 'On' under notifications on the home page of the app."]
["How do I access my cameras after moving them to a new account?","You can log into the Zmodo app with your email dgurgone@aol.com to see the cameras on your account."]
["What should I do if my camera is not staying powered on?","If the camera will not stay powered on, you will not be able to set it up. You could first try using a different power adapter. If that doesn't work, you may need to purchase a replacement camera."]
["What are the paid cloud plan options for my cameras?","There are two paid cloud plan options: a 7-day plan and a 30-day plan. Each cloud plan applies to an individual camera. Paid cloud plans are optional and not required."]
["How can I check if my clip plan is available?","You would have to log into the app to see if the clip plan is available to you."]
["Can I access the chat history for future reference?","Our live chat agents can pull up this conversation if you contact us again under this email."]
["¿Cómo desvincula la cámara el propietario anterior?","Lo eliminas a través de la Configuración del dispositivo. Como dije, envié un correo electrónico a la dirección de correo electrónico a la que está vinculada la cámara. Ese correo electrónico tiene instrucciones sobre cómo desvincular la cámara."]
["¿Puedes enviar las instrucciones en español?","Envié una respuesta al correo electrónico inicial traducida al español."]
["How do I log in to my account using my phone number?","You need to log out of the account you are logged in to, and then log in with your mobile number."]
["¿Es lo mismo reiniciar que retirar el dispositivo?","No, no es lo mismo. Puedes tener cámaras en diferentes redes en la misma cuenta y no es necesario eliminarlas para configurarlas en la otra red."]
["¿Cómo me contacto con ellos en el chat en vivo?","Para contactar con soporte, puedes utilizar el chat en vivo disponible en la aplicación o en el sitio web."]
["¿Qué debo hacer si no puedo retirar un dispositivo?","Si no puedes retirar un dispositivo, asegúrate de que no esté en uso y que sigas el procedimiento correcto. Si el problema persiste, contacta con soporte."]
["¿Qué hacer si las cámaras todavía se muestran después de eliminarlas?","Si las cámaras todavía se muestran durante unos minutos, puedes simplemente desplegar la página de inicio para actualizarla."]
["¿Cómo eliminar un dispositivo?","Toque el dispositivo que desea eliminar, toque el ícono con forma de engranaje, toque el nombre de la cámara, toque 'Eliminar dispositivo'."]
["How can I delete a camera from my account?","You can delete the cameras in your app. On the Home screen above the list of your cameras it says My Devices. To the right of that it will say Settings. Tap on Settings and then tap on the camera you want to remove from the account. Then tap on the three dots in the top right corner. At the bottom of the screen it will say 'Delete Device' or 'Remove Device'. Tap on that to delete the camera from the account."]
["How do I create a new account and add cameras to it?","After deleting the cameras from your old account, you can create a new account on the app and add the cameras to your new account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How can I see how many devices are logged into my camera system?","There is no way from the app itself to see when people login or who has access, even from our end we are not able to see those kinds of details, the app does not track that at all. If you are worried someone might have access that you don't want to, you can always change the password for the account, anyone that is logged in would be logged out and cannot get in unless they login with the new password."]
["¿Cómo puedo iniciar sesión en la aplicación si mis cámaras están conectadas a otra cuenta?","Querrá iniciar sesión en la aplicación con su número de teléfono en lugar de un correo electrónico."]
["If I back out and try to pair it to get the one it says, will I be able to reopen this?","Yes, you can come back to the chat."]
["How long will it take to hear back about the Unbind Request process?","When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["Why do I always have to put my username in to see my cameras?","You can save it to your web browser if you have a password manager that you want to use. Otherwise, you would just need to type in your email address when you open the web app."]
["How long do I need to wait for the unbind process of my device?","Your original request was on 1/10 so it would time out on 2/9 if we have not received a reply by then."]
["When will I receive feedback on the unbind process?","We are closed 2/9 so we should be able to get back to you on the result of the process on 2/10."]
["How do I stop sharing my cameras?","For any device you want to stop sharing, you can tap settings to the right of My Devices on the home page of the app, tap on that device, go to Sharing Management, tap the pencil in the top right, then hit the X on the person you want to remove from sharing. If you only want to turn it off for a bit, you could instead just swap the slider on the person to off for however long you wish."]
["Can I use a laptop to hook up to the NVR?","No, you cannot connect a laptop to the NVR."]
["What should I do if I don't playback footage from the NVR?","If you don't playback footage from the NVR, or use the NVR, you could unplug the network cable from the back of the NVR and delete the NVR from your account. Then go through and make sure each camera has the correct time zone."]
["What are the next steps if unplugging the NVR and deleting it doesn't solve the issue?","The NVR is what is most likely controlling the date/time for your cameras, so if you delete the NVR and make sure to unplug the network cable from the back of it, the cameras will each control their own time zone. Deleting the wrong date events and updating the time zones for each camera should fix this issue. Please hit edit in the top right on the 'events' tab, select those events that show the wrong date, then choose to delete them. Once that is done, tap on the live button of each camera, hit the settings gear in the top right, then the 3 dots in the top right, then choose device time zone. If it is already correct, move it to a random other time zone, then back to the correct time zone and save. That will resync it to the proper date/time."]
["What should I do before deleting events if I need to save any?","If you need to save any events, you would want to save them to your phone's photos first before deleting them."]
["How do you change the sensitivity settings?","On the Zmodo phone app, tap on 'system settings', then 'AI notifications'."]
["What should I do after setting the detection zones?","After the detection zones have been set, reboot your router and unplug the camera for 3 minutes. After 3 minutes, plug your router in. When the router is back online, plug the camera in."]
["How does motion detection work?","The motion detection works by comparing sequential images from your video. If enough of the image has changed between those frames, the camera software determines something moved and sends you an alert. Adjusting the motion area to just the area of interest makes the recordings more sensitive to smaller changes."]
["How do I ensure notifications are allowed for the Zmodo app?","In your phone's settings for the Zmodo app, make sure notifications are allowed."]
["How can I delete the NVR from my account?","If you have access to your account, you can delete the NVR from the account in the device settings. Open the app and tap on Settings next to My Devices. Then tap on the NVR. Tap on the three dots in the top right corner. At the bottom of the screen it will say 'Delete Device' or 'Remove Device'."]
["Can I factory reset the cameras?","No, a reset will just reset the wifi settings but not the account it's linked to. They have to be removed off the account either by us or by the account holder."]
["How do I unlink a camera from a previous owner's account?","To unlink a camera from a previous owner's account, you need to contact customer care and provide the camera's ID number. Once the device is unbound by the agent, you will be able to add the device to your account."]
["Once it is unbound can I connect the camera to my account?","Once it is unbound you would be able to connect it to your account."]
["How do I update my email address?","If you are on the home page of the Zmodo app, there is a Me section in the bottom right that you can tap on."]
["Where is the 'me' tab?","If you are on the home page of the Zmodo app, there is a Me section in the bottom right that you can tap on."]
["How can I contact customer support?","You can contact customer support by reaching out through the Funlux app or website."]
["How do I set my Funlux camera to my Funlux app in my phone?","To set up your Funlux camera with the Funlux app, follow the instructions provided in the app for adding a new device, ensuring your camera is powered on and connected to the same Wi-Fi network as your phone."]
["If I pay for a subscription, would I be able to retrieve the footage from the cloud storage for the past 7 or 30 days?","Recording starts once subscribed, so it would not be able to unlock any footage from before subscribing, but once subscribed it would record and store any footage for 7 or 30 days depending on the plan you have chosen."]
["Does this camera model able to record voices too?","No, this model of camera does not support 2-way audio or any audio functionality. We have indoor cameras with 2-way audio though and a new model of battery camera that can be used outdoors that also supports 2-way audio."]
["How can I delete cameras from my account?","You can delete them from your app in the settings for the camera. Tap on the Live view for the camera and then tap on the Gear icon in the top right corner. Tap on the three dots in the top right corner of the Device Settings screen. Then at the bottom of the screen it will say 'Delete Device' or 'Remove Device' and you can tap on that to delete the camera from the account."]
["Do I need to be near the cameras to remove them from my account?","No, you do not need to be near the cameras to remove them from your account."]
["What happens to the chat if I leave?","The chat will remain open for at least 7 minutes, so you can come back to the chat. If it closes, then you can start a new chat support."]
["Can my wife connect the cameras to her account after I remove them?","Yes, the cameras have been removed from your account and can be connected to a different account."]
["How late is customer support open?","The Live Chat support is available Mon-Fri 9AM-12PM and 1-6PM CST."]
["How can I access playback footage if it says cloud playback limited?","You can log in to the app with your phone number instead of your email address."]
["How do I log in to my account using my phone number?","To access the devices, go to the Me section of the app, log out, then choose to log in with your mobile number instead of your email."]
["What should I do if I'm unsure of my password?","If you're unsure of your password, you can choose 'forgot password' to have a verification code texted to you to reset your password."]
["Can I access my account on a computer?","You can test logging in on user.zmodo.com to check if you can log in with your phone number or reset your password as needed."]
["Will I lose the chat if I log out of my account?","This chat would not be active in the other account and would be active only in this one. The chat will stay active for 7 minutes from our last message."]
["How late can I chat with a real person at Zmodo Support?","Our business hours are 9 AM to 5 PM, Monday to Friday."]
["¿Cómo vinculo zmodo con alexa?","Irías a tu aplicación Alexa, irías a Habilidades y juegos y buscarías Zmodo. Luego deberás iniciar sesión con tu cuenta Zmodo para conectarla a tu cuenta de Alexa."]
["¿Cómo elimino la cámara Zmodo de mi cuenta?","Puede tocar el botón En vivo de la cámara. Luego toque el ícono de ajustes en la esquina superior derecha para ir a la configuración de la cámara. Toca los tres puntos en la esquina superior derecha. En la parte inferior habrá un botón que dice 'Eliminar dispositivo'. Toque eso para eliminar la cámara de su cuenta."]
["¿La cámara se puede configurar en otra cuenta después de eliminarla?","La cámara se puede configurar en cualquier cuenta."]
["How do I contact customer service or what is their phone number?","You can contact customer service through the support section on our website or by calling the customer service number listed there."]
["What should I do if my camera is not connecting?","If your camera is not connecting, ensure that it is set up on the correct account and that you are using the correct app. You may also need to check the Device ID and ensure it is not bound to another account."]
["What happens if my camera is bound to another account?","If your camera is bound to another account, we can contact the previous account to request that they delete the camera from their account. This process may take up to 30 days."]
["What information do I need to provide to unbind a camera from an account?","You will need to provide the invoice or order information from the purchase of the cameras, including the date, description, price, and seller of the unit."]
["Are there updates for this camera?","Your camera is fully up to date at the moment."]
["Can I remove my email?","Once an account is created with an email, there is no way to change that afterwards. You can set a contact email from the 'me' section, but if you want to change the email, that unfortunately won't be possible. You would have to delete the devices from the account, then create a new account with a different email and add them to that account."]
["How do I create a new account?","You can make a new account by logging out of this account after you remove the devices, then create a new account with the desired email."]
["How can I log someone I don’t want to have access to my camera?","If you change the password on the account, anyone who is currently logged in on other devices will be logged out and will be unable to get logged back in unless they have the new password."]
["¿Cómo puedo eliminar la cámara?","Para eliminar esa cámara, haga clic en la cámara en vivo, haga clic en el engranaje de configuración en la esquina superior derecha, luego haga clic en los tres puntos en la esquina derecha y allí tendrá la opción de eliminar. Después de eliminarla, haga una copia de seguridad y verifique la lista de dispositivos para ver si se eliminó correctamente o no."]
["What should I do if the device does not show immediately in the app after being added?","If it does not show immediately, you could pull down to refresh and have it appear."]
["What should I do if the device is on old firmware?","It may not work properly until updated. You can go to settings to the right of my devices, select it, then hit ... in the top right, and check if you are able to update from the device version section there."]
["¿Cómo puedo cancelar mi suscripción a través de Google?","Puede seguir esta guía sobre cómo cancelar su suscripción a través de Google. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["¿Qué información debe incluir la factura para desvincular las cámaras?","La factura debe incluir los artículos comprados, el nombre del vendedor, si los artículos se compraron nuevos o usados, la fecha del pedido y el número de pedido."]
["¿Qué debo hacer con las cámaras mientras se desconectan?","Mantenga las cámaras desconectadas de la corriente hasta que puedan desconectarse."]
["¿Qué debo hacer si quiero vincular las cámaras a una nueva cuenta?","Una vez que haya expirado el plan de nube activo, puede optar por registrarse en un nuevo plan en la nueva cuenta."]
["¿Qué debo hacer si no tengo acceso a mi correo anterior?","Me pondré en contacto con la cuenta anterior registrada para solicitar que se desconecten los dispositivos. Si no recibo una respuesta dentro de los 30 días o si recibo la aprobación del titular de la cuenta, los dispositivos se eliminarán de la cuenta anterior."]
["How do I add my camera to a different account after removing it from the old account?","To add your camera to a different account, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What will happen after the NVR is unbound?","We will contact you when the NVR is unbound and give you setup instructions to connect it to a new account."]
["What is the customer support number I need?","We do not have an inbound phone number you can call, we only have outbound calling that is done via schedule. If you would prefer to get support over the phone rather than chat, I can send you the call scheduler into the chat."]
["What should I do if I don't see the Sharing Management option for my camera?","You may want to try uninstalling and reinstalling the app, as it may just be an issue with the app installed on your phone. You can also check another phone or tablet and see if the Device Settings shows the Sharing Management."]
["What happens if I delete the device from my account?","Deleting the device will also stop sharing the camera with any accounts that it was previously shared with."]
["Should all cameras have the Sharing Management option?","Yes, they should have the Sharing Management option."]
["¿Cómo puedo reiniciar mi cámara que dice que ya está registrada en otra cuenta?","Una vez que se crea una cuenta con un número de teléfono o correo electrónico, no hay forma de cambiarla. Puede intentar iniciar sesión en esa cuenta y eliminar las cámaras, lo que le permitirá agregarlas a esta cuenta; de lo contrario, si no puede hacerlo, tendremos que pasar por el proceso de desvinculación. El proceso de desvinculación lo podemos realizar enviando una solicitud de desvinculación al número de teléfono al que están vinculadas actualmente las cámaras y una vez que obtengamos una respuesta o después de 30 días sin respuesta podremos desvincularlas, o también podemos desvincular la cámara si puede proporcionarnos la factura original del momento de la compra."]
["¿Puedo desvincular las cámaras si no tengo acceso a la cuenta a la que están vinculadas?","No hay forma de liberar los dispositivos de la cuenta a la que están vinculados actualmente sin la factura. La única forma de realizar el proceso de desvinculación sería mediante una factura."]
["¿Qué debo hacer si no tengo el recibo de compra para desvincular la cámara?","Si no tiene el recibo de compra, no podrá desvincular la cámara. La única opción para desvincularla es con la factura."]
["Do the cameras need to be plugged in to be moved to the other account?","The cameras will need to be plugged in to work, but not to be moved to the other account."]
["How can I change the device name and time zone for my cameras?","If you need to change time or name on any, you can go to the live view, hit the settings gear in the top right, then hit the ... in the top right, then you will see both device name and device time zone options."]
["What should I do if one of my cameras is offline?","If the camera is flashing green and needs to be set back up, you would need to use the QR setup method."]
["How can I remove a camera from my old account if I don't have information on it?","To remove a camera from your old account, you will need to provide a receipt for the camera. If you don't have the receipt, you may need to contact customer support for further assistance."]
["How do I log out of the Zmodo app?","To log out of the Zmodo app, tap on 'Me' in the lower right corner, then look for the option to log out."]
["How do I log back into the Zmodo app?","To log back into the Zmodo app, after logging out, enter your email 'jamessap777@sbcglobal.net' and your password to access your account."]
["What should I do if I don't see my camera after logging in?","If you don't see your camera after logging in, try refreshing the screen or logging out and back in again."]
["How do I reset my password if I have an account under my phone number?","You need to enter a valid US number and a new password before you can hit the 'Get it' button."]
["What should I enter in the mobile number section to reset my password?","You would just tap into the mobile number section, type just the number with nothing else, then tap the password section and enter your new password, then tap 'Get it'."]
["How do I turn off alerts and notifications?","You may turn off notifications for events via the mode settings at the top of the home page by pulling down or by accessing them from the devices section of the app. You may also customize them to set schedules or adjust which devices send notifications."]
["How do I find the mode settings?","For mode settings, go to Devices, tap settings, then mode settings."]
["Kann ich meine E-Mail-Adresse ändern?","Sobald ein Konto mit einer E-Mail-Adresse erstellt wurde, gibt es keine Möglichkeit, diese E-Mail-Adresse zu ändern. Wenn Sie eine Änderung vornehmen möchten, können Sie nur alle Geräte aus dem Konto löschen, sich abmelden, dann ein neues Konto mit einer anderen E-Mail-Adresse erstellen und erneut die Kameras hinzufügen."]
["What should I do to reset my password?","You would need to choose log in with email, then forgot password, then can have a reset code sent to that email to reset the password to whatever you would like."]
["How do I change my password after logging in?","You may log in, go to the Me tab, system settings, then change password. You'll enter this old one and then can set a new one for yourself there."]
["What app should I download for Zmodo?","You would want to download the Zmodo app."]
["Is there ever a time I should log out?","Typically no unless you're creating a new account or something of that nature."]
["How do I transfer my cameras from my old account to my new account?","You will want to log in with the account the cameras are on and remove them from that account. Then you can set them up on a new account."]
["Does setting up my cameras affect my subscriptions?","Setting up your cameras does not affect the subscriptions. You would probably want to cancel the subscription so that it does not renew again on the old account, but you would still have the remaining subscription time that was paid for."]
["What do I need to do to connect my cameras to the new account?","You would need to delete the cameras from your old account before they can be set up on another account. Then the cameras are offline, so when you connect them to your Wi-Fi network, they will connect to the new account if they have been removed from the old account."]
["¿Puedo vincular las cámaras a otra cuenta después de eliminarlas?","Sí, puedes conectar las cámaras a una cuenta diferente."]
["How long will it take to unbind the cameras?","It will take 30 days before the cameras can be unbound."]
["Can I reset passwords if I have the correct information?","No, I cannot. The option that we have is the Unbind Request."]
["What happens if the email gets rejected?","If the email gets rejected, then we may be able to unbind the camera sooner. Often it tries to send an email for a few days, so it may take a few days to get a final error and then we can unbind the device."]
["What should I do after the device is unbound?","You can now set it up on a new account."]
["What is the process for unbinding the cameras?","As these cameras are already bound to another account, I can contact the previous account and request that they delete the cameras from their account. However, I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the devices and contact you."]
["What app is needed to see Zmodo on Fire TV?","We do not have an app you can use on the Fire TV stick unfortunately."]
["How to set the correct time on playback?","To adjust the time tone settings for your devices, you can open the app, go to Devices, tap on the device, tap where it has the name/device ID, then select the time zone option there."]
["What should I do if my camera is still linked to the previous account?","You can ask customer care to send a reminder to the previous email attached to the account. If there is no reply after 30 days, they can unbind the device."]
["How will I be notified about the unbind request for my camera?","The agent will keep in touch with you via the email you provided (jcanzaldua@hotmail.com) once they hear a response of approval or if after the 30 days have passed for the unbind."]
["What should I do while waiting for the unbind request to be processed?","Keep an eye on your email, including the spam folder, for any messages regarding the unbind request."]
["How do I delete my account and all my info?","There is not a way in the app to delete an account, you can delete all of the cameras individually from the app but that is it. If you want to totally delete the account you would have to fill out and submit an account deletion form."]
["Why is my camera showing upside down?","If you go to the live view and then tap on the settings gear in the top right to go to settings, there is an option there to flip the image, though the setting name can be a bit different depending on the camera model."]
["How to I reset my password if I forgot it?","You can go to the login screen and tap on Forgot Password to reset the password with your email address."]
["How many devices are tied to my subscription?","Both of the cameras tied to this account have a subscription."]
["Can I restore my cloud services if I have cameras set up at different locations and routers but on the same account?","Having cameras at different locations and routers won't matter for the subscription if you have them all on the same account. If you deleted a camera and re-added it but the subscription is not enabled, you can enable it again from the cloud section."]
["Why does it say it's expired?","The last time I see that the cloud service renewed on 7/13/2024."]
["How do I cancel my subscription through Google Play?","To cancel your subscription, open the Play Store, click your profile in the top right, click 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully once you see an expiration date instead of the renewal date listed on the subscription."]
["How do I view footage from my camera subscription?","You would click 'Playback' on a specific camera that is under the subscription, then click the calendar below to select a date to view the footage. If you are unable to view it, you would then try deleting and reinstalling the app."]
["What should I do if I am unable to view the footage?","If you are unable to view the footage, try deleting and reinstalling the app."]
["What happens if I don't cancel my subscription before the renewal date?","If you do not cancel the service before the renewal date, it will renew automatically, and cloud service charges are non-refundable. It is the responsibility of the customer to cancel if they no longer wish to be subscribed before the renewal date."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["What's the limit of videos it can record without the cloud subscription?","It's 12 hours from when a clip is created before they overwrite to make room for more video for the 10 second clips."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How can I check if my subscription has been canceled?","You can go into your Google account to subscriptions to see if it shows the subscription is expiring or not from there."]
["Can I cancel my subscription through you?","We are unable to cancel Google subscriptions from our end."]
["Are the cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable, it states this in our terms of service when subscribing."]
["What are the active subscriptions I have?","The only two active subscriptions you have now are Camera West and Camera East."]
["Will I lose the money paid for a year on the deck camera?","You still have the time that was paid for on the deck camera, it's just been canceled so it will not renew next year."]
["Does Zmodo have a phone number for customer support?","We no longer have Inbound calling, only outbound calling which is done via scheduling."]
["Will the new subscription be in October?","I moved the time successfully, both of the cameras will have time until 2025-10-06 that will be the last date of service unless you resubscribe them."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How can I reset my password?","You can reset the password from the web app by going to https://user.zmodo.com/changepwd and entering your email address to get an email with the Verification Code."]
["How can I edit the enabled devices on my subscription?","You can edit the enabled devices on the subscription in your app. Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can enable the subscription on the devices."]
["What should I do if editing the subscription does not work?","If editing it does not work, then you can cancel the subscription in your Apple account. Then you can resubscribe to the same subscription in the Zmodo app. As long as it is the same plan and the same Apple account, you will not be charged again and will just reactivate the renewal on the plan."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["What should I do if my subscription is active but not applied to my cameras?","If your subscription is active but not applied to the cameras, go back to the Zmodo app, tap on Cloud, select the Premium Monthly Plan, tap on Subscribe. Then you will select the two cameras and subscribe them. That will not charge you again and will just reactivate the renewal and should put the subscription on the cameras."]
["What can I do if my payment was denied?","If your payment was denied, it has something to do with your Apple account. You can try restarting the app on your phone or tablet, or you can also restart the phone or tablet. Another option is to uninstall and reinstall the app, which may help if the app is having an issue communicating with your Apple account."]
["What are your rates for a cloud subscription?","The cloud service available in our app has a premium plan and a platinum plan. The premium plan holds footage for 7 days and costs $4.99 per device per month or $49.99 per device per year. The platinum plan holds footage for 30 days and costs $9.99 per device per month or $99.99 per device per year."]
["How can I cancel my subscription if I no longer have an Android device?","If you do not have access to an Android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["What does the compatibility with NVR or DVR systems mean?","The cameras would not be compatible with any DVRs, but would work with our older NVRs. We have not produced NVRs since around 2018 however."]
["What is NVR?","NVR stands for network video recorder. It is a box that can output cameras onto a monitor and if a proper hard drive is inserted may also record them to the hard drive."]
["How can I get my footage from earlier today from my living room camera?","To review footage, click Playback next to the camera, then choose the calendar and the dates below. It will then take you to the beginning of the day when it started recording."]
["Why can't I retrieve a video from October 8?","Looking at your account, it looks like you started your subscription on 10/9/2024. The camera only records continuously to the cloud when there is an active subscription on the camera. There would not be any footage from when the camera is not subscribed. So unfortunately, there would not be any continuous footage from 10/8/2024."]
["How do I switch out the old camera for the new one?","I could cancel the cloud plan on camera ZMD14K9DA274113 named camera 1 then move the remaining cloud time to the new camera 1 that was set up today."]
["How can I see color from my new camera?","Tap on the live button, tap on the gear shaped icon in the upper right, night vision settings. Settings for night vision should be on 'auto' or 'always off' to see color."]
["What will be the monthly cost for the new cloud plan for the new camera?","The 7-day plan is $4.99/month per device."]
["What happens to my cloud plan after Feb 12, 2025?","You will need to sign up for a new cloud plan if you would like, as the remaining cloud time on camera GSG5001C0090009 will expire on Feb 12, 2025."]
["What should I do if my new camera shows a black and white picture?","Could you please unplug the camera from power for 30 seconds? Then plug it in again."]
["What should I do after deleting the old camera?","If you refresh the screen or log out of the app and back in again, you will just see the 2 cameras on your account now."]
["How can I cancel my subscription via Apple?","If you do not have access to an iOS device currently you can follow this guide on how to cancel your subscription via Apple. https://support.apple.com/en-us/HT202039"]
["Why is my new device 'garage' not recording?","It usually starts showing footage after about 10 minutes, but can sometimes take up to 60 minutes to record a backlog of footage before it starts showing you what is recorded."]
["How do I contact them?","To update your payment method, you will want to log in to the web app at user.zmodo.com."]
["How do I pay for my cloud payment that was due?","If it is still in the Grace Period, then you can go to the web app and go to the Account tab and go to Payment Management."]
["How do I get all 4 cameras on one payment like they used to be?","You have 5 cameras, and you have not had all of the cameras on one subscription. You have one subscription for 3 devices and a second subscription for two devices."]
["How do I connect the 3 cameras?","You would not add them to the subscription with the 3 cameras. You would subscribe the cameras to their own subscription."]
["How do I apply my subscription to a device?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What should I do if I encounter an error while applying my subscription?","You can try to uninstall and reinstall the app."]
["How can I reactivate my subscription after canceling it?","You can go to your Apple account and cancel the subscription and then resubscribe to the same plan using the same Apple account in the Smartz Eaze app. It will not charge you again and it would reactivate the subscription."]
["What does the Plus Plan subscription include?","The Plus Plan does not record continuously. The camera will record when it detects motion and will save that footage for 30 days."]
["Is there an updated version of this camera?","Our current models are primarily the same, but do have a more efficient video compression."]
["Where can I find the current models of the cameras?","They are listed on our site here. https://www.zmodo.com/store/?qtyname=1"]
["How do I add the cloud subscription for my second camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Why is my cloud service canceled?","It looks like you had the Platinum Plan for one device on your account. Then you canceled that plan and subscribed to the Premium Plan for two devices."]
["How can I enable the subscription on my new camera?","To enable the subscription on your new camera, tap on Cloud in your app, scroll down to the active subscription, tap on View Details, and then tap on Edit. You can then enable the subscription on the camera."]
["How can I update my payment information for cloud services?","You may update your payment information by logging into user.zmodo.com, going to the account section (person icon on the left), and then editing the payment method there."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["Can I view footage from previous days if I get cloud service?","The cameras will only record to the cloud when there is an active subscription on them. So if you were to subscribe now, there would not be any footage from before you start the subscription."]
["How much is it for 3 cameras?","There are two subscription options. There is the Premium Plan and it is $4.99 per month or $49.99 per year. The Platinum Plan is $9.99 per month or $99.99 per year. The subscriptions are per device. You can see the prices and the features of the Cloud Plans by tapping on the Cloud tab at the bottom of your app."]
["Is there a discount for having more than 2 cameras?","The multi-device bundle is no longer available. So any subscription would be the regular price for each camera."]
["How can I switch my old camera with a newer one?","To switch your old camera with a newer one, you can move the leftover time from the old camera to another camera that does not have a subscription. However, you will need to resubscribe to the new camera at or before the end date of service, as the subscription for the old camera will not renew."]
["How do I change my Google subscriptions for the new cameras?","To change any of the Google subscriptions from one camera to another, or to disable cameras, go to the cloud section, click edit next to subscriptions, and make the adjustments from there."]
["How can I save 30 min of clipped content?","When you create a 30 minute clip, it will compress the video down. The areas that are blue are only pictures compiled together to make a video that the camera has taken. When you create a clip and it downloads, it compresses it down because of the pictures."]
["Where should the saved clips be saved?","After they are saved, they are just in your phone's photo gallery."]
["What are the business hours?","Our business hours are 9 AM to 5 PM, Monday to Friday."]
["How do I get my subscription back on after removing and adding the camera again?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How can I subscribe through the web app?","You can go to user.zmodo.com and log in to the web app."]
["What should I do if I'm having trouble with the mobile app?","You can try uninstalling and reinstalling the app."]
["Can I retrieve video footage from February 22?","Unfortunately, there would not be any footage from 2/22 since it is more than 7 days ago."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I change my subscription to only two cameras?","To change your subscription, go to the cloud tab in the mobile app, choose to subscribe, and then subscribe for only the two cameras you want subscribed. As it is a downgrade, the next renewal date would then roll into your new 2 camera subscription."]
["How do I cancel my subscription entirely?","To cancel your subscription entirely, you would do so from your Apple subscriptions. For more information, you can visit https://support.apple.com/en-us/HT202039."]
["How do I cancel my membership?","I found the subscriptions, it looks like you had 2 cameras subscribed, I canceled both successfully for you so they will not renew in the future for you."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["How do I cancel my subscription in my Google account?","If it has an option to cancel the subscription, then cancel it there and then try to subscribe."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How can I see footage of 12 pm?","You'll want to go to the playback section of the app. It should have recordings for any time motion was detected and would play in real time speed, though when one clip finishes, it would then skip forward to the next clip."]
["How can I adjust the assigned devices for my subscription?","You can go to the cloud section of the app, hit view details on your subscription, then edit next to enabled devices there to adjust the assigned devices."]
["What is the annual price for the cloud?","The Yearly Premium Plan is $49.99 for 1 device."]
["Why is the price different?","If you are subscribing through your iOS or Android device, then the subscription is managed through Apple or Google and there may be additional tax added on to the charge. So that is probably why you are seeing a different price."]
["How do I cancel my subscription?","To cancel your subscription, go into the Play Store, click your Google profile in the top right, select 'Subscriptions,' select the subscription, then choose 'Cancel.' You will know it is canceled when it shows an expiring date."]
["How can I check or adjust my subscription on the app?","Go to the cloud section of the app, look for your subscription, hit view details on it, then see if you have an edit button next to the enabled devices section to adjust the assigned devices. If you do not, you may need to temporarily resubscribe to the same exact plan on the same Apple account, then should be able to make those adjustments. If resubscribing to the same plan on the same Apple account, it only turns renewal back on and does not charge. You may then cancel again if you so choose."]
["What should I do if my firmware update fails?","Firmware updates typically fail if the update is interrupted (camera unplugged or the camera having a weak signal from the router so it doesn't deliver all of the update files). If you have some cameras that failed to update, you may want to try bringing them closer to the router for the update or first try rebooting the router, then once the camera reconnects, trying the update."]
["What is included in my plan?","It looks like your cameras are subscribed to a continuous plan. The cameras record continuously to the cloud and save that footage for 60 days."]
["What should I do if my garage camera is not recording?","You can try restarting the app. If that does not work, then you can uninstall and reinstall the app."]
["What happens if I cancel the plan on ZMD13HVED001227?","If you cancel the plan on ZMD13HVED001227, you will unfortunately lose the legacy cloud plan discount that is on this camera. This legacy plan is no longer available."]
["When does the remaining cloud time on the driveway camera expire?","You will have the 7-day cloud plan on ZMD19H2IHA14110 until it expires on Apr 26, 2025."]
["What is $49?","It saves to the cloud servers. It is different from iCloud, because iCloud is specifically for Apple."]
["What is under the Premium Cloud plan?","The video records continuously and saves the footage for 7 days."]
["Why is there a number 7 in blue when I check clips?","That is because you have a Premium Cloud Plan and the event is saved to the cloud for 7 days."]
["What should I do if I want to move my subscription from one camera to another?","For moving a subscription from one camera to another, you would need to contact customer support for assistance."]
["When will my subscription renew?","The renewal date for your subscription is 2025-11-09."]
["Will my other two cameras renew automatically?","Yes, the other two cameras will renew automatically."]
["Why does it show a free trial instead of a subscription?","It shows a free trial instead of a subscription because the billing can't be carried over."]
["¿Qué pasa con la suscripción de la cámara Parking Car?","La cámara llamada 'Parking Car 🚘' no está suscrita, por lo que no habrá ninguna grabación de esa cámara. Apple cancela la suscripción original y ofrece un reembolso prorrateado por el tiempo restante de la suscripción."]
["¿Cómo puedo suscribir tres cámaras?","Si desea suscribir tres cámaras, deberá seleccionar las tres cámaras en su suscripción. Luego, se cancelará la suscripción actual para dos dispositivos y obtendrá un reembolso prorrateado por esa suscripción. Toque Nube y toque Suscribirse y seleccione las 3 cámaras a las que desea suscribir."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["Can I recover video footage from a robbery without a subscription?","No, cameras without a subscription at that time would only have taken 10 second clips that last for 12 hours before being overwritten."]
["Was I subscribed on January 5th?","You subscribed on January 7th, and the cameras were not subscribed on January 5th."]
["Can I see footage from the past two days after subscribing?","When you subscribe, it starts recording from that point, and any 10 second clips from the last 12 hours pull into the plan, but any footage from before that point is gone."]
["How do I unsubscribe from my subscription on Apple?","You would go into your apple settings, into your apple account to subscriptions then select the subscription and the cancel option will be at the top or the bottom."]
["How can I edit which cameras are enabled on my subscription plan?","You can edit which cameras are enabled on your subscription plan in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How long will it take for the camera to begin recording after enabling the subscription?","Once you enable the subscription on the camera it will begin recording."]
["How do I cancel my subscription through Google?","To cancel your subscription, open the Play Store, click your profile in the top right, click 'Subscriptions,' then choose the subscription and cancel it."]
["How can I enable the third camera on my subscription plan?","You can edit the enabled devices in your Zmodo app. Tap on the Cloud tab and scroll down to the active subscription. Tap on View Details and then tap on Edit. You can enable the third camera on the subscription plan there."]
["How do I cancel my subscription on Zmodo camera?","You will need to cancel the plans through your Google Play account. Here is the link with info on how to do that: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How can I edit the enabled devices on my subscription?","You can tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can enable the subscription on the device you want enabled."]
["Is the 'in house' camera on the subscription?","No, it does not look like that camera is currently enabled on the subscription."]
["Is the 'vehicle' camera enabled?","No."]
["How long will the chat remain open if I click off?","Yes, the chat will remain open for at least 7 minutes."]
["What should I do if I can't send a screenshot in the chat?","If you are having trouble sending it here in the chat, then you can also email it to support@zmodo.com."]
["Do you have any cloud plans to cover all my cameras?","All of the plans are priced per camera and we do not have a bundling option at this time."]
["Will the Zmodo ZP-NL14 work for me?","The newer cameras named Newbie and ForeLookinDown are not compatible with NVRs, and we no longer make NVRs and stopped in 2018, so our new cameras are not built with them in mind."]
["Does this include the ZP-NL18?","This applies to all NVR and DVRs we have made."]
["How do I speak with an agent?","I took a look at your account and it looks like there was a subscription for one device on your account. I have canceled the subscription and it will not renew again."]
["How do I cancel my subscription?","I have canceled the subscription and it will not renew again. Canceling the subscription stops the renewal. You will still have the remaining subscription time that was paid for."]
["What happens after I cancel my subscription?","At the end of the subscription, it will expire and will not renew. Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["Should I be using Zmodo app or Smartz app to manage my cameras?","You would only use the Smartz app to manage your cameras and the Smartz subscription."]
["Can I go ahead and let the Zmodo app subscription cancel as planned in April and keep the Smartz app going?","Yes, you can go ahead and leave it as it is now. Having both subscriptions active can cause issues, but as you have it now, it won't cause any functionality issues."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How can I check my Purchase History on my Apple account?","You would want to check your Purchase History on your Apple account."]
["Are you guys together with meshare?","Yes, this is support for Zmodo and meShare."]
["What should I do if I keep getting emails about payments for a canceled service?","You probably have a PayPal subscription through potentially a different account. It is trying to charge, but is failing. I would recommend checking your PayPal information to see if you can find the account information."]
["Was my subscription canceled?","The subscription has been canceled. It has not successfully charged for quite some time, but you had never canceled it, which is why it was trying to charge, but failing."]
["Can I change my subscription to a different camera?","If you go to the cloud section of your app, you can hit view details on your plan, then edit next to enabled devices to change which camera you have it on."]
["Is there a plan for all devices?","The cost is per device. You may watch for discounts around holidays, but we would not be able to provide special pricing."]
["How can I add a new camera to my cloud service?","You can edit the devices enabled on your subscription in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status. You can cancel it and start a new subscription or renew it from there."]
["Where can I see the web app subscription information?","You would want to go to the web app at user.zmodo.com to see the web app subscription information."]
["How do I check if my cloud service has been canceled?","To check if your cloud service has been canceled, go into your Apple account from the Apple settings, then click on subscriptions. If it shows the expiring date instead of a renew date, then you know it has been canceled already."]
["How do I cancel my subscription through my iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my service?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["Can you send me a verification email that they were cancelled please?","ZMD13DIDA000634 truck, ZMD13JADA276448 yard, ZMD14G2DA214405 old camera have been cancelled. You will get a cancellation email shortly."]
["How do I make sure it's always recording at all times?","The cameras will only record continuously when there is motion while subscribed. When there is no motion, the cameras will take a picture every 10 seconds. This is also dependent on if the camera is online (connected to the internet); if the camera is unplugged or loses that connection, it drops offline and can't communicate with our servers for the cloud service to function."]
["How can I use the subscription on my account?","You can edit the enabled devices on the subscription and enable the subscription on to cameras that are on your account. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I check the time zone on my camera?","You can tap on Devices, then the camera, then tap on the camera information at the top. Then you can tap on Device Time Zone."]
["How can I change the front camera to clips instead of continuous recording?","You would need to cancel the clips plan trial if you haven't already."]
["Why am I not getting notifications for motion events?","The app will not notify you if you have the app open, so that is probably why it may not have sent a notification while we have been working on it. The app also will not send you a notification for every single motion event. There is a 'cool down' period between motion alerts so not every alert will send a push notification to your phone."]
["How can I update my payment method for my subscribed camera?","You can log in on user.zmodo.com, go to the account section (person icon on the left. On a phone you may need to swap to desktop mode first), then in the payment management section there you can update your payment method."]
["When will my subscribed camera renew again?","Your subscribed camera renewed on 9/27, so it will not renew again for over another week."]
["How can I start a subscription on my camera?","You can subscribe through the mobile app or the web app."]
["What should I do if my phone is locking up with the web browser?","You can restart the web browser or your phone, or try another phone, tablet, or computer."]
["What do I do if I don't know the password to my Google account?","You can reset the password to your Google account."]
["What is the web app for Zmodo?","The web app can be accessed at user.zmodo.com."]
["Where does my payment go to subscribe?","If you subscribe to cloud plans after the current trials expire on the Zmodo phone app, the cloud subscriptions would go through your phone. So if you have an Android phone, the payment would go through Google Play, or if you have an iPhone, the payment would go through Apple subscriptions."]
["How do I enable all three cameras on my subscription plan?","To resolve this issue you would go to the apple subscriptions area in your apple account, cancel the subscription, then in the app resubscribe again. As long as you choose the same plan and same price it will not charge you and will enable all 3 cameras. You would go into your apple phone settings, click on your apple profile, choose subscriptions then cancel from there."]
["How do I save a video?","While viewing playback for your camera, you can hit the scissors icon to start a clip from the point you're at in the timeline."]
["What should I do if my iCloud subscription has expired?","To resolve this issue, cancel the subscription in the Apple cloud area, then resubscribe in the app to the same exact plan and number of devices. If you do that, it will not charge you again and will properly enable the cameras."]
["What is the charge for the seven cameras for 2 week recording?","We do not have a 2 week recording period plan. We have a 7 day or 30 day plan. For the 30 day plan, it's $9.99 per camera per month, and for the 7 day plan, it's $4.99 per camera per month."]
["What is the price for your 7-Day plan?","For the 7 day plan, it's $4.99 per camera per month."]
["How to cancel Zmodo?","If you have not already cancelled, you would do so via your Apple subscriptions since you are subscribed through Apple. Here is a link with information on how to do that. https://support.apple.com/en-us/118428"]
["How to remove subscription?","If you have not already cancelled, you would do so via your Apple subscriptions since you were subscribed through Apple. Here is a link with information on how to do that. https://support.apple.com/en-us/118428"]
["Where can I see my cloud storage after the app update?","You can tap on Playback on the cameras to see the recorded footage, just like before the update. If you want to change your subscription, edit the subscription, or just see the subscription details, then you can tap on Store."]
["If I cancel my subscription, do I lose the month I paid for?","You can cancel the subscription if you would like and you will still have the remaining subscription time that was paid. The subscription will not renew again and will expire."]
["What should I do to get my cloud subscription back after canceling?","To get the service back, you would just have to resubscribe. As long as you select the same plan and pricing as before, it won't charge you again and will enable the cameras to the plan."]
["Does it show if I have resubscribed to the cloud service?","Yes, it shows you have subscribed and the cameras are now enabled to the plan."]
["Will I receive an email confirming my account cancellation?","There are automated emails that are sent letting you know that it has been canceled and will expire."]
["How can I revert back to my old plan?","If you don't want this camera subscribed you can change the plan in the cloud section at any time."]
["How long does it take for footage to show in the playback section?","You have to click playback. You are not waiting long enough for you to review the footage, footage is not instantly able to view in the playback area, it takes time for it to show in the playback section."]
["What is the normal pricing for the subscription?","The normal pricing for the subscription is 5.99 per camera."]
["How can I cancel my cloud subscription?","To cancel your cloud subscription, you need to contact customer support, and they will assist you with the cancellation process."]
["Will I receive a confirmation after canceling my subscription?","Yes, an automated email will be sent to your email address confirming that the subscription will not renew."]
["Is there any kind of promotion for 24/7 footage on my cameras?","We do not have any kind of promotion."]
["Is there a discount available for 24/7 footage on my cameras?","There is no discount currently."]
["How do I view playback from a different camera in a group?","To view playback from a different camera in a group, go to live, hit playback, tap the name at the top of the page, and then select the other camera to view its playback."]
["How can I edit the enabled devices in my subscription?","You can edit the enabled devices in your app by tapping on the Cloud tab, scrolling down to the active subscription, tapping on View Details, and then tapping on Edit. There you can change the enabled devices."]
["What should I do if editing the enabled devices does not work?","If editing the enabled devices does not work, you can cancel the subscription in your Apple account and then resubscribe, selecting the cameras you want subscribed. If you subscribe to the same plan and through the same Apple account, it will not charge again and will just reactivate the subscription."]
["How can I cancel my subscription?","You can go to user.zmodo.com and cancel the subscription, then once it expires, you could subscribe it through your Apple account if you would prefer."]
["What does the gray section mean in the playback?","The gray section means that there is footage there. The blue and the orange lines are motion detection."]
["Why might my camera not be recording events?","There could be multiple reasons that there is not a motion event. There's a 'cool down' period between motion alerts, so not every event prompts a notification. The camera's alert system relies on frame comparisons; significant changes to the image are more likely to trigger an alert, minor movements may not trigger alerts. Additionally, if the camera does not have a good connection to the network, it may lose features such as missing events or footage that 'skips' or 'jumps'."]
["How can I cancel my subscription through Apple?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple. https://support.apple.com/en-us/HT202039"]
["Why are my cameras not recording?","After the subscription renewed, that charge was disputed by the customer and was refunded. Due to the dispute and refund, the subscription was disabled. You can start a new subscription on the cameras if you would like them to be subscribed and record footage to the cloud."]
["What will happen to my subscription after cancellation?","I have now canceled the subscription, it will no longer renew from this point onward and the end of service date is 2025-03-25."]
["How can I fix the issue with my doorbell camera not saving footage to the cloud?","Syncing the camera and restarting it typically resolves that issue. It usually will start showing you footage within 10 minutes, but can sometimes take up to 60 minutes for the camera to record a small backlog of footage before it shows in the app."]
["Can I change my main email address?","Once an account is created with an email there is not a way to change it. You can set a contact email from the Me section but that is all."]
["How can I see the playback video?","If you can't see playback video then that part of the sharing may not be allowed. You would have to cancel the sharing then resend the share request with those permissions for you to see the video from this account. Otherwise, you would have to log into the main account to view the live as well as playback."]
["How do I cancel this?","To cancel your subscription, go into your phone settings to your Apple account, click on subscriptions, then select the subscription and choose to cancel. Once canceled, it will show an expiring date on it."]
["How can I cancel my subscription via Apple?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I edit the enabled devices for my subscription?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What should I do if I keep getting an error when trying to record?","You may want to try to restart the app or uninstall and reinstall the app."]
["How can I reactivate my subscription if I'm having issues?","You can go to your Apple account and cancel the subscription and then resubscribe to the same plan using the same Apple account in the Zmodo app. It will not charge you again and it would reactivate the subscription."]
["How should I restart the app?","You can close the app and open it again. If you have trouble closing the app, then in your phone settings there will be an option to Force Close or Force Stop the app. You can also turn the phone off and then turn it back on."]
["What should I do if my camera is flashing green?","If your camera is flashing green, it means it's not connected to the network at all. You can first try rebooting the camera by unplugging and plugging it in. If it does not connect when it boots up, then you would want to reboot the router next."]
["What can I do if my camera is still offline?","If the camera is still offline, try going through the setup with the camera, as you may have accidentally reset it."]
["How do I use Apple Pay after changing from Android to Apple?","When you subscribe through the mobile app on your iOS device, the subscription will be managed by your Apple account and will charge to the payment method that you have setup in your Apple account."]
["Can you notify me when you have deals?","Any available discounts would show in the cloud section of the app when available, and I would not be able to send an email when ones that apply to your account start, so it would be best to just keep an eye out there for available deals as time goes on. Occasionally you may also receive automated emails for certain deals as well."]
["How can I cancel my subscription via Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["Can I watch old footage from yesterday?","There unfortunately wouldn't be any footage from yesterday by this point for any of the cameras. Cameras without cloud service make short clips, those clips from the point they are created last for 12 hours before they overwrite to make room for more footage. Unfortunately based on the time right now you are trying to view any of that from before the subscription was started, 12 hours would still only be footage from today."]
["How do I playback footage on the cloud?","Tap on the playback button, choose the date, scroll to the time you are wanting to playback."]
["What type of footage does cloud recording store?","Cloud recording records full video when the device detects motion or otherwise will do a screenshot every 10 seconds when there is no motion."]
["Do you store additional footage on your end?","We do not store any additional footage on our end. What you see on the app is what is available."]
["Will connecting the cameras with my new Wi-Fi password affect my subscription?","Connecting the cameras with your new Wi-Fi password will have no effect on your subscription. The cameras will remain subscribed."]
["Can I add the time to the only camera that is working?","That camera does have time already, the leftover time can only be added to cameras without a subscription, or cameras that do not already have cloud time on them."]
["Can I get the phone number to call?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How do I submit a call request?","Be sure when you fill out the phone number area not to put any dashes or spacing or else it won't allow you to submit the call block for yourself."]
["How do I cancel my subscription?","As you are subscribed through Apple, you will need to cancel through your Apple subscriptions. Here is a link with more information on how to cancel: https://support.apple.com/en-us/118428."]
["Can you still use your cameras if you cancel?","You will still have the remaining subscription time on the cameras until it expires. Canceling the subscription turns off the autorenewal and so it will just expire."]
["What can I view on the cameras without service?","You would be able to view the Live video and the 10 second clips of motion."]
["How long do views last without service?","You should be able to view the motion clips for 36 hours."]
["What are the subscription plans and their costs?","The subscription you currently have is the Monthly Premium Plan for 4 devices. That is $4.99 per device, so it should charge $19.99. The Premium Plan is $4.99 per month or $49.99 per year. The Platinum Plan is $9.99 per month or $99.99 per year. The subscriptions are all per device."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel the subscription?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["Will canceling the subscription remove the devices from my account?","No, canceling the subscription does not remove the devices from your account."]
["How can I make sure that my account is closed and will not be charged anymore?","It looks like you've already cancelled your subscription so that it will not renew further. You will only be charged again if you would resubscribe in the future."]
["What month was the last withdrawal?","July 2024."]
["How much was the last withdrawal?","$124.60."]
["How can I view footage on my clips plan?","You should be able to tap on the camera you want to view on the home page to see more options, then hit the cloud icon in the bottom left to go to playback. Since this is the clips plan, there will only be footage when there was motion detected. You can scroll the timeline to check what times had motion."]
["How much is the continuous plan?","If you want continuous recording, then you would want the Platinum Plan. The Platinum Plan is $14.99 per month or $149.99 per year. That price is per device for the first two devices. If you subscribe three or more cameras, then it goes to the Household Plan, which is $39.99 per month or $399.99 per year."]
["Does the Platinum Plan allow me to subscribe multiple cameras?","You can subscribe as many cameras as you would like to the Platinum Plan."]
["Does the Platinum Plan record continuously?","Yes, it records continuously whether there is motion or not."]
["How long is the footage saved for in the Platinum Plan?","The footage records continuously and saves for 60 days."]
["Will my credit card payment be retried automatically?","It should attempt again automatically in two days. Otherwise, to have it done again immediately, you would need to update the card via user.zmodo.com in the account section."]
["How do I contact support?","You can contact support through the app or by reaching out to customer care directly."]
["How can I cancel my subscription?","You can cancel the subscription in your Apple account."]
["What should I do if I see charges for two cameras but only have one?","You should check the Purchase History in your Apple account and verify if there are any other accounts or subscriptions associated with your payment information."]
["What should I do if I think I’m being scammed?","You should check your email for any potential emails from Google regarding transactions and contact your credit card provider."]
["How can I enable the cloud service on my camera?","Tap on Cloud and scroll down to the subscription. Tap on View Details and then tap on Edit."]
["How can I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I update my payment method for my cloud plan?","The subscription is managed through your Google account, so the payment method would be updated through your Google account."]
["How do I cancel a subscription that goes through Apple?","To cancel the subscription that goes through Apple, you will have to go into your Apple account from the Apple settings, click subscriptions, then select the subscription and cancel."]
["How do I edit the enabled devices on my cloud subscription?","To edit the enabled devices, go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What should I do if my current cloud subscription is not displaying any devices?","If your current cloud subscription is not displaying any devices, it may be because you had a camera on that subscription and removed it from your account without disabling the subscription on it. You can try editing the subscription again."]
["What can I do if the app shows 'device_on is empty'?","If the app shows 'device_on is empty', you will want to back out and try it again. You may want to try restarting the app or you can uninstall and reinstall the app."]
["How can I check my billing details for my subscription?","You can check the billing details from your Google subscriptions."]
["How do I change my payment method for my subscription?","The subscription on your account is managed through your Apple account. You will want to update the payment method in your Apple account if you want to change the payment method that the subscription uses."]
["Until what day will the existing two cameras collect data?","The cameras will record until 11/4/2024 when the subscription will expire."]
["How do I assign a subscription to a different camera?","You can edit the enabled devices in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["Can I move the subscription from one camera to another?","Yes, you can tap on Cloud at the bottom of the app and then scroll down to the active subscription. Then tap on View Details and tap on Edit. Then you can change which camera is enabled."]
["How many cameras do you see under subscription?","There is a subscription for two devices on your account. It looks like the cameras named 'Warren Counter' and 'Smart device' are the cameras that currently have the cloud plan active on them."]
["I need to cancel my monthly cloud subscription.","Okay that is fine, I canceled it for you now, the cameras end of service date is 2025-01-10 for the time still available for the cloud."]
["How can I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["Can I cancel just one device from a subscription?","You can cancel just one device from a subscription if you want to."]
["Is my device going to get activated today?","Yes, I am adding the subscription time to the camera now."]
["Will my service stay the same?","Yes, as I mentioned in a previous message, we will also look into the issue on our end to get that resolved so that it will renew correctly in the future."]
["Do I need to wait? Or can I close the chat?","If you do not have any other questions, then you can close the chat."]
["How do I transfer an existing subscription to a new camera because I replaced the old camera?","I could cancel the old subscription and move the service time over, but would not be able to move the subscription itself. Basically that would mean you'd get the service, but it would not renew."]
["Do I have to renew the subscription manually when it is up for renewal?","Correct, you would need to resubscribe it at that time if you would like the service to continue."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I contact support outside of live chat hours?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["Where do I go to cancel my subscription?","It looks like you're currently subscribed through Apple so you would need to cancel in your Apple subscriptions. Here is a link with more information on how to do that: https://support.apple.com/en-us/118428."]
["Why is my cloud glitching with the wrong times?","You may be getting the wrong times on some of your devices because they are getting times from the NVR system and may be desynced. You can change the time on the NVR system to resync it."]
["How do I change the time on the NVR system?","Tap on Settings next to My Devices in your app. Then tap on the NVR system that the cameras are connected to. Tap on the three dots in the top right corner. Tap on Device Time Zone and if the time is set to the incorrect time, change it to the correct time. If it is set to the correct time zone, then change it to another time zone and then tap on Device Time Zone and change it back to the correct time."]
["What should I do if the cameras are not recording at the correct time?","That will force the cameras to resync with the time and they should start recording at the correct time."]
["Do you have a plan for more than 3 cameras on a 7 day?","We don't have a Group plan option, we do still have the 7 day and 30 day plans. Your current subscription is going through Apple for the processor though, and if you add more cameras to the plan or try to subscribe from one plan to another, it will change all the devices and charge you in full for them again. If you ever do want to subscribe more or make a change, I recommend doing that just before the normal plan would go to renew so it makes the transition easier for you. Or you can also individually subscribe cameras on the web app as well; those would not use the processor Apple, so it would only charge you for the specific new subscription and you can also subscribe to other plans without it interfering with all of them as well if you wanted to subscribe to the 30 day plan for only a few cameras and not all that's another way to go about it."]
["How can I change my subscription to a different camera?","You can edit the enabled devices in your app. Tap on the Cloud tab and scroll down to the current subscription. Tap on View Details and then tap on Edit. Here you can change which cameras are enabled on the subscription."]
["What is the price for the Platinum Plan?","The Platinum Plan is $14.99 per month or $149.99 per year per device. That is for the first two devices. If you subscribe three or more devices then it changes to the Unlimited plan and lets you subscribe as many devices as you would like for $39.99 per month or $399.99 per year."]
["What does the current subscription save?","The current subscription on your cameras does not save continuous footage. It saves clips of footage when it detects motion."]
["How can I see the subscription options in the app?","You can tap on the Cloud tab and you can see the subscription options. When you select the subscription and the number of cameras, it will show the price before you subscribe."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status. You can cancel it there or update the payment method if there is an issue with it."]
["How can I edit my subscription to move it to another device?","You can edit the subscription to move it to another device in the app. If you are trying to increase the number of subscribed devices to 2, then you would need to have both devices selected, not just one."]
["How can I cancel my subscription?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["Is there a way I can restart my cameras on my own in the future?","You can restart the doorbell. You would just remove it from the bracket and press and hold the doorbell button until the light turns off. Then you can place it back on the bracket mount."]
["Can I remotely restart the cameras through the app?","No, there is not a way to remotely restart the cameras through the app."]
["How do I subscribe on the mobile app?","You would go to the cloud area, then select the plan and price then subscribe. If it gives you trouble instead look on the subscription area for an option that says change plan."]
["How can I check the billing details for my mobile app subscriptions?","You would go to your Apple device settings, click on your Apple profile, then click on subscriptions to see those details."]
["Why am I getting an error message that I should resolve my billing issue by next month if payment went through?","You have subscriptions both through Apple for the processor and also subscriptions through us for the processor. The cameras that were through us failed to renew because of an issue with the listed card. You corrected the issue by doing the way you did from the mobile app with those other cameras, and now they are all going through Apple for the processor."]
["How do I cancel a subscription through Apple?","To cancel it, you would go into your Apple settings, click your Apple profile, click subscriptions, then choose cancel. You will know it is canceled successfully once it shows the expiration date."]
["Can I cancel my subscription?","Yes, I successfully unsubscribed the camera so it will no longer renew in the future for you."]
["Can I get a refund for the last payment after canceling my subscription?","No, the cloud service is non-refundable so that would not be possible."]
["How do I update my payment information through the Zmodo app?","To update your payment info, go into the app to the Me section, then click payment management. If you do not see the current payment info listed there, use the Web app to log in to your account and update the payment info from the cloud section."]
["What is the website to update my payment information if I can't do it through the app?","The website to use is user.zmodo.com."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status."]
["How can I reactivate my subscription for the cameras?","You can try to cancel the subscription in your Apple account. Then come back to the Zmodo app and tap on Subscribe to resubscribe the cameras to the same subscription. As long as you subscribe to the same subscription on the same Apple account, you will not be charged again and it will reactivate the renewal of the subscription and should apply it to the cameras."]
["How do I check the status of my subscription managed via Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status. Here you should have the option to cancel the subscription."]
["If I pay for the year or if I remove the device and sign in again, will my yearly payment still be active?","The plan will remain on the account you purchased it on, even if you log out and log into another account."]
["Are cloud plans refundable?","Unfortunately cloud plans are non-refundable."]
["What happens if I cancel my cloud subscription?","After cancellation you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["When does my cloud plan expire?","The Google cloud plan on ZMD18FLIG513088 will expire on Oct 9 2025."]
["Will my subscription auto-renew after I cancel?","You have it cancelled now so it will no longer auto renew unless you sign up for a new cloud plan on the camera."]
["What is the difference between the Premium Plan and the Platinum Plan?","The Premium Plan records continuously and saves the footage for the last 7 days. The Platinum Plan records continuously and saves the footage for the last 30 days."]
["How much is the Premium Plan for 10 devices?","The Premium Plan is $4.99 per month or $49.99 per year per device. So for 10 devices, it would be $49.99 per month or $499.99 per year."]
["Is the Clips Plan free?","No, the Clips Plan is not a free plan. You paid $49.99 to have up to 10 devices on the Clips Plan."]
["How can I subscribe to a new subscription?","You would select the subscription you want and then subscribe the cameras you want to subscribe."]
["How do I cancel a subscription managed through my Apple account?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How can I activate my subscription?","You could sign up on the web app from a computer: user.zmodo.com."]
["How can I subscribe my camera?","You can subscribe your camera on the web app: user.zmodo.com."]
["How can I subscribe to the cloud service if my devices are not recognized?","To subscribe, you need to be logged into the main account that the cameras are tied to, rather than the shared account. If you are logged into the shared account, you can either log out and log into the main account or delete the cameras from the main account and add them to the shared account."]
["How can I log into the shared account?","You need to log out of the current account and log into the main account that the cameras are tied to. The main account was created with a phone number, and the last two digits of that number are 93."]
["What should I do if I have trouble logging into the main account?","If you have trouble logging in, you can try the password reset with the phone number associated with the main account."]
["How do I check my billing status?","I was able to look up your account to find the subscription."]
["Will I be billed for the camera that broke?","The camera will no longer renew in the future."]
["What is the end service date for the camera?","3/31/2025 will be the end service date for the camera named F house."]
["How do I upgrade from Clips to Continuous recorded?","To change from the Clips recording to the Continuous, you need to cancel the subscription in your Apple account. Once you have done that, you can start a new subscription on those cameras."]
["How do I cancel my cloud plan?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I enable the clip plan for my camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom. You will want to enable the clip plan to ZMD19G1IHC07567."]
["How do I connect for assistance?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How do I update my credit card information for my subscription?","To update your card information for the subscription, go to the Me section, then click payment management and enter in the new card info."]
["How can I resubscribe to my subscription?","You can try to subscribe again from the cloud section, but if it buffers or gives an error, you would go to your Google subscriptions and see if it has a resubscribe option in the subscriptions area or if it has an option to update your payment info then resubscribe."]
["How do I access my Google subscriptions?","To get to your Google subscriptions, open the Play Store, click your profile in the top right, click payments and subscriptions, then select subscriptions or select payment."]
["How do I cancel my subscription?","You would need to cancel the subscription from your Apple account. Go into the Apple settings, select your Apple profile, select subscriptions, tap on the subscription, then choose the cancel option. When it is successfully canceled, it will show an expiring date."]
["Can I get a refund for the cloud service charges?","Unfortunately, cloud service charges are non-refundable so a refund is not possible. It states this in our terms of service which were agreed to when subscribing."]
["How can I cancel my subscription?","If you haven't canceled already, you can cancel from your Apple subscriptions area. Once canceled successfully, it will show an expiration date."]
["How do I cancel my cloud subscription?","It looks like you are subscribed through Google so you would need to cancel via your Google subscriptions. Here is a link with more information on how to do that: https://support.google.com/googleplay/answer/7018481."]
["How do I edit the enabled devices on my app?","Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can select the cameras you want enabled on the subscription."]
["What should I do if I encounter an error when trying to edit my subscription?","You may want to try restarting or uninstalling and reinstalling the app. It may have just not quite updated after I cleared the subscription from the old cameras."]
["How can I resubscribe to my devices without being charged again?","You can cancel the subscription in your Apple account and then resubscribe the devices. If you subscribe to the same number of devices and use the same Apple account, it will not charge again and will just restart the subscription on those cameras."]
["How do I check my Google subscriptions?","To check the Google subscriptions, open the Play Store, hit your profile, then choose 'Subscriptions' or 'Payments and subscriptions' then 'Subscriptions.' Once there, it will show all subscriptions going through Google for you."]
["How do I cancel my subscription?","To cancel the subscription, you have to cancel through Google, so you will need to be logged into the account that has the subscription in order to cancel it as well. Unfortunately, we are unable to cancel from our end due to it going through Google for the processing."]
["Will I be charged again if I resubscribe to the same plan?","Yes, it will not charge you again as long as you select the same plan and pricing."]
["What should I do if I can't see the recordings from my cameras?","To resolve the issue, you would cancel the current subscription in your Google subscription area, then let the agent know so they can perform a cloud clear, allowing you to resubscribe again."]
["How can I check if my subscription is canceled?","You would have to check in your Google subscriptions to see if it shows canceled there, not in the app."]
["How can I enable the third camera in my cloud service subscription?","When you go to the cloud area, and click View details, check if you see any option to enable the third camera."]
["How do I check the recorded footage from my camera?","You would look in your app. You can tap on Playback to view the recorded footage. It usually starts showing footage within 10 minutes, but can sometimes take up to 60 minutes to record a small backlog of footage before it starts showing it."]
["Is there another way to check the camera footage?","The cameras are recording continuously. So when you tap on Playback, there will be footage there. But as I said, it usually takes about 10 minutes, but can take longer."]
["How do I cancel my subscription?","You would need to cancel the subscription through the web app at user.zmodo.com. Just removing the cameras from your account does not cancel the subscription."]
["Is the billing through Meshare?","Yes, you may see meShare on your billing as that is the cloud platform that the cameras use to save footage."]
["Can I pay for cameras on the Zmodo website using PayPal?","Yes, you can pay for those particular cameras with PayPal on the Zmodo website like your other cameras."]
["When does my subscription end and when should I renew?","You can renew at midnight on November 2 or the next day, as long as you are okay with some hours being missing."]
["Do you have any special coupon for 4 devices for cloud storage?","Not currently, we typically have sales around the holidays so might have something for Halloween."]
["What do I need to do to fix my payment issue with my subscription?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["Do I have any active cloud subscriptions on my account?","You don't seem to have any active cloud subscriptions on this account at present as your only subscription expired when it failed to renew in April of this year."]
["How do I check the renewal date for my subscription on Google?","To check the renewal date for your subscription, open the Google Play Store on your mobile device, click your profile in the top right, then select subscription or billing details to view when it will renew."]
["How do I unsubscribe from the cloud service?","To cancel an Apple subscription, go into your phone settings, select your profile, select subscriptions, then you should see the subscription and can select it and choose to cancel there. Once it's canceled, it will show the end of service date."]
["Where can I find the RMA form?","Here is a link to the RMA form: https://zmodo.com/rma"]
["What should I do if my camera is not connecting to the backup?","You should try deleting and reinstalling the app. Once you're logged back into the account, try to enable the camera to the plan again."]
["What if deleting and reinstalling the app doesn't work?","Another option would be to try doing it from another device or restarting the phone."]
["From which app should I enable my cameras?","You should enable cameras from the Smartz Eaze app, as you subscribed from there."]
["Will my camera still work before it expires?","They will still have the service time you paid for through 11/1/24."]
["Will I be charged again after I cancel my subscription?","It will not renew unless you resubscribe."]
["How do I transfer my subscription from one device to another?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I get cloud recording on the new camera?","You would want to edit the subscription in your app. Tap on the Cloud tab and scroll down to the active subscription. Tap on View Details and then tap on Edit. You can then enable one of the other devices on the subscription."]
["How can I subscribe to new cloud plans for my cameras?","You can subscribe on the phone app by tapping on the cloud icon, choose the plan you want, choose the cameras, and subscribe."]
["How do I enable the cloud plans on my cameras?","To enable the cloud plans on the cameras you would like, go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Can I enable the cloud plans from a computer?","Yes, you can also enable the plans from a computer on the web app if easier. Here is the link to the web app: https://user.zmodo.com/login."]
["How do I register a camera on my cloud plan using the mobile app?","On the smartz app, you would go to the cloud section, scroll down to the subscriptions, click view details or an edit option, then select the camera on the list and click enable."]
["What is the cost of the 30-day premium Continuous Cloud plan?","Zmodo's 30-day platinum plan is $9.99 per month or $99.99 per year. Pricing is per device."]
["Do you provide options for 14 days of cloud recording?","We do not have a 14-day plan. We have a partner that has a 60-day plan if you would like."]
["Is the recording constant video or just motion-based?","It's not constant video unless motion is always detected. Otherwise, any time with no motion detected would just be a screenshot every 10 seconds."]
["Is there a webpage that explicitly explains the cloud recording options?","There is not a webpage with that specific of information regarding cloud, though we're always willing to answer questions customers may have."]
["Can I access footage from past the 7-day cloud subscription window?","No, unfortunately, only the last 7 days of footage is saved. After that time the footage is deleted."]
["How can I cancel my subscription if I don't have an iOS device?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I cancel a subscription on my iOS device?","To cancel a subscription on your iOS device, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on the subscription to see the cancel option."]
["¿Cómo puedo restaurar el servicio o pagar la membresía?","Si está intentando iniciar una suscripción en sus cámaras, puede hacerlo a través de la aplicación móvil o la aplicación web. Puede hacer clic en la pestaña Nube y luego seleccionar la suscripción que desee. Haga clic en Suscribirse y luego seleccione las cámaras a las que desea suscribirse."]
["Why are y'll taking out 2 payments each month?","It looks like you have two separate subscriptions. Your subscriptions were started through Google accounts. So you would want to check the Google accounts you may have used and cancel the subscription."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["What should I do if my subscription is on a different account?","I would recommend canceling that subscription in your Apple account and contacting Apple support to see about a refund. Because that subscription was started on a different account, it would not be able to be moved to the anahensley83@icloud.com account. Then you can start a subscription through the anahensley83@icloud.com instead of through the Gmail account."]
["Do I have to subscribe to show cameras?","The subscription is always optional, the cameras will show you live as long as it is online and when there is a motion to trigger the camera it will take a clip for 10 seconds, have a cooldown of 3 minutes then if there's another trigger (motion) it will create another clip, these clips are found in the alert/event section and can be saved from there."]
["How do I discontinue Zmodo?","You can cancel your subscription via Apple by following this guide: https://support.apple.com/en-us/HT202039."]
["How do I enable a device for my cloud subscription?","Open the app and tap on Cloud at the bottom. Scroll down to the active subscription and tap on View Details. Tap on Edit and you can enable the device."]
["What are the pricing and features of your cloud subscriptions?","The cloud service available in our app has a premium plan and a platinum plan. The premium plan holds footage for 7 days and costs $4.99 per device per month or $49.99 per device per year. The platinum plan holds footage for 30 days and costs $9.99 per device per month or $99.99 per device per year."]
["Do you offer Cloud billing NOT through Google?","Yes, if you'd prefer not to subscribe through Google, you may also subscribe from our website user.zmodo.com."]
["How can I change my cloud billing to direct billing through my credit card company?","You may subscribe then via the site I mentioned."]
["How do I enable my cloud service for a camera?","Go to the cloud section of the app, scroll down to where it shows subscriptions, click on the subscription that says Premium for 1 device, then click view details and see if it allows you to select one of the cameras and tap enable."]
["What should I do if I have trouble with the device recording after enabling the cloud service?","Try giving the camera a quick reboot, which is just unplugging and plugging in the device."]
["How can I change my subscription to include all 6 devices?","If it's not letting you resubscribe in the app, you can try subscribing from the web app instead. The web app is User.zmodo.com; you would log into your account and then try to subscribe from there."]
["How can I confirm on the app which devices are indeed covered?","On the Cloud tab, it will show the subscribed devices."]
["How long is footage saved to the cloud with the Premium Plan?","The subscription plan saves the last 7 days of footage to the cloud."]
["Is footage from February 2, 2025 available?","Unfortunately, February 2, 2025 is more than 7 days ago, so that footage would not longer be saved to the cloud and would not be available any longer."]
["What should I do if I'm not getting my subscription after paying for it?","You would likely need to update your payment method in Google and resubscribe."]
["What happens if I cancel my subscription after the free trial?","Cancellation must occur prior to renewal if you do not wish to continue the subscription."]
["Can I set subscriptions on both of my cameras at the same time?","On my end its showing the subscription for both of the cameras have expired, you would have to subscribe them again to get the service once again."]
["How do I reach an agent?","Hello, you've reached customer care, my name is Kylie."]
["How do I check if my subscription is still active?","You can try checking your apple subscriptions area to see if the subscription is still active."]
["What should I do if my subscription is not active?","If it is not active, then I would advise subscribing again from the app."]
["Where do I go to cancel subscription?","If you go to the Cloud tab and scroll down, you should see the active subscription."]
["Will I be charged monthly moving forward after canceling the subscription?","Yes, the subscriptions will not renew again."]
["What is customer support number?","You can find the customer support number on our website or in the app under the 'Help' section."]
["Can I re-sign up under a different email after canceling my subscription?","You would still have the remaining subscription time that was paid for. So if you canceled the subscription, you can start a new subscription once the current plan expires."]
["How can I subscribe monthly only 1 camera?","If you want to subscribe one device to a monthly subscription, then you would want to subscribe through the web app. You can go to user.zmodo.com and sign in to your account to subscribe through the web app."]
["Can I use this web on my phone?","Yes, you can go to the web app on a phone or computer."]
["Can you send me a link to this web?","https://user.zmodo.com/login"]
["How can I resubscribe my camera subscription?","To resubscribe the camera, go into your Apple account to the subscriptions area and resubscribe the camera again. It won't renew now; it will set the renewal date to be when the time from the previous subscription ends, and it will also show the renewal date there for you."]
["How do I move my subscription from one camera to another?","To move the subscription, go to the cloud area, scroll down to subscriptions, click Edit, deselect the camera you do not want, select the one you do want, and click enable. Once that is done, it will move the subscription onto the other camera."]
["What should I do if the edit option is not present in the cloud?","If the edit option is not present, try going into the subscription area of your Apple account, renew the subscription, then come back to the cloud section of the app and see if the edit button reappears. You can always cancel again after moving the subscription; that won't affect you or charge you again if you are able to renew it in the Apple area."]
["How do I cancel my cloud subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my subscription?","Your subscription has been canceled so that it will not renew again."]
["Will it close the chat?","No, the chat will remain open for at least 7 minutes. You can come back to the chat."]
["How do I contact customer support?","You can contact customer support by reaching out through the designated support channels provided by the service."]
["What should I do if I cannot add cameras to my cloud service?","You may want to restart your app and try again."]
["Why is my playback alert screen black when I push play?","It looks like none of the cameras are directly bound to your account; they are all bound to another account created with an email and shared over. This means that the sharing request you accepted may not have given you permission to view the playback, or that permission was removed. You can either delete all the cameras and have the main account send you another share request that includes the playback feature, or you can log into the main account to see the playback as well as the live video."]
["How can I cancel my subscription?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["Do you have footage from September 7?","It looks like you only had a 7 day plan. Footage on a 7 day plan is held for 7 days on our servers and then deleted permanently unless you have downloaded it before that time. Due to that, we would not have any footage from that far back still on your devices."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I subscribe to the cloud section for my cameras?","Go to the cloud section and then go through the subscribing section to subscribe."]
["How do I cancel my subscription that goes through Google?","To cancel your subscription through Google, open the Play Store, hit your profile in the top right, click 'Subscriptions,' then select the subscription and choose 'Cancel.' You will know it's canceled successfully when it shows the expiring date instead of the renewal date."]
["What is the last date of service for the camera subscription canceled through customer care?","The last date of service for the camera subscription canceled through us is 7/31/2025."]
["How do I cancel my iCloud subscription on an Android device?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Do you have a better deal for iCloud plan?","No we do not."]
["How can I check the details of my subscription managed by Google?","To check the details of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its details."]
["Is my front camera included in the 5 subscriptions I paid for?","Yes, your front camera should be included in the 5 subscriptions you paid for."]
["What should I do if my front camera isn't recording?","If your front camera isn't recording, you may need to check your subscription details and ensure everything is set up correctly. If issues persist, you can contact customer support for further assistance."]
["Which device have I already been charged for?","The camera that is subscribed on your account is the camera named 'Camera 5'. You can go to the Cloud tab in your app to see the subscription and change which camera is enabled on the subscription if you would like."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I get support services?","To get support services, you can subscribe through the web app at user.zmodo.com."]
["How do I edit the enabled devices on my iCloud subscription?","To edit the enabled devices, tap on Cloud, scroll down to the active subscription, tap on View Details, and then tap on Edit. You can then select which devices you want enabled on the subscription."]
["What happens if I increase the number of devices on my subscription?","If you want to increase the number of devices on your subscription, you would tap on Subscribe and select all 10 cameras that you want subscribed. Apple will start a new subscription for the devices and charge you again. The original subscription will be canceled and Apple will issue a prorated refund on the remaining time of the initial subscription."]
["What should I do if I can't see anything on the cloud tab?","If you can't see anything on the cloud tab, you can try restarting the app or you can uninstall and reinstall the app."]
["Can I start a free trial for a camera?","It is already on a Free Trial. It looks like you started it earlier today."]
["How do I update the info for my replacement camera for cloud recording?","To move your service between cameras, you may go to the cloud tab of the app, hit view details on your plan, then edit next to enabled devices. From there you can select which cameras you have the cloud service assigned to."]
["Does it take awhile for the camera to start working after I subscribe?","Recording starts only once you subscribe as well and would not be able to unlock footage from before the time of the subscription since it was not recording then."]
["How can I test the signal strength for my camera?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. It will test a download and then an upload speed."]
["What should I do if the flashback feature is not working?","You may want to try uninstalling and reinstalling the app. Additionally, try viewing the Flashback on a different phone or tablet, and you may also want to try disconnecting from Wi-Fi and testing it on your cellular data."]
["What does the RSSI number indicate?","The RSSI number tells you the signal strength at the camera."]
["How do I enable my front yard camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What should I do if I see a blank screen when viewing details of my subscription?","Log out of the app, restart your phone, log back in to the app, then try again. Tap on view details of the active 2 camera subscription then try and enable the camera."]
["Can I get the 35% discount for that camera to activate it again?","The bigdeal35 code only works for the products on the Zmodo store not the cloud."]
["How can I subscribe to activate my camera?","You can subscribe via the app under the cloud section."]
["How do I swap my new camera with the old one that no longer works?","You would need to adjust your assigned devices from the Zmodo app if you want to move the service from one camera to another. This can be done in the Zmodo app by going to cloud, then view details on your plan, then edit next to enabled devices where you may adjust the assignment of your plan, then enable at the bottom once you've made your selection."]
["How do I make sure I am not charged for a new account?","If you do not want the Smartz trial you would need to cancel it via your Apple subscriptions."]
["Why does the new camera have you download the new app and pull up your history if they are two separate companies charging?","You may use the cameras from either app, but newer Zmodo cameras have a partnership with Smartz where the app shown in the quickstart guide is Smartz."]
["Which app do I use for the cameras?","You may use either the Zmodo app or Smartz app. Either one is fine to use."]
["Does the fee go with each device for Zmodo cloud plans?","Zmodo cloud plans are per device while Smartz plans are per device for the first two, but anything 3 devices or over would use an unlimited devices plan at which point any amount of cameras would be the same cost on an unlimited device plan."]
["How can I check my Purchase History in my Apple account?","You can check the Purchase History in your Apple account through your phone or tablet if you have an iOS device that is signed in to the Apple account that you used for the subscription. Open the Settings app on your iOS device, tap on your name at the top, then tap on Media & Purchases and then tap on Purchase History."]
["Who processes the payments for my subscription?","Apple processes and manages the payments for your subscription."]
["How does the new camera get added to the current subscription?","Please go to the Store section at the bottom of the app's home page, tap view details on your subscription, then change device next to where it shows the enabled devices. From there you can select which cameras the cloud is applied to."]
["How do I cancel my subscription?","To cancel your subscription, go to your Apple account in the phone settings, go to subscriptions, click the subscription and select cancel."]
["If I cancel my subscription, do I get a refund?","No, the subscription is non-refundable, this was explained in our policy which was agreed to when subscribing."]
["How much is the Premium Plan for cloud service per device?","The Premium Plan that you have is $49.99 per year per device."]
["How can I edit the enabled devices on my subscription?","You can edit the enabled devices on your subscription. Tap on Cloud and scroll down to the active subscription. Tap on View Details and then tap on Edit. Then you can enable a camera on the subscription."]
["Is my subscription for three devices paid for the year?","Yes, you have a subscription for three devices. You should be able to see that in your Cloud tab and in your Apple account."]
["How can I add all 5 devices in one plan?","When you click on Subscribe, it should take you to a list of the devices that you can select. You would just select all 5 cameras."]
["How do I cancel my subscription for cameras subscribed through Apple?","To cancel those, you can follow these steps from your Apple phone: open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How can I cancel my membership?","To cancel your membership, you can contact customer support. In this case, the agent confirmed that the subscription has been canceled and will not renew again."]
["Can I access video footage from June if I have a 7-day monthly plan?","No, you cannot access video footage from June with a 7-day monthly plan, as you can only playback footage from the past 7 days."]
["Is there a plan that allows access to footage older than 30 days?","No, the 30-day plan is the longest plan that we offer, and it would not allow you to playback footage from before the plan started."]
["Does the Black Friday sale apply to Cloud plans or no?","We have a black friday code for sales of physical goods on our site, but there is no discount code for cloud purchases in the app."]
["Can I use the Black Friday code on the website?","You may use it for buying physical goods there, but there is no cloud available for purchase on the website."]
["How do I clear my account information?","You can either go through the setup and then subscribe from the web app (this will not use Apple for the payment processor) or if you want to use iTunes/Apple you will have to contact them to figure out why it's not letting you update your payment info with them."]
["Can I delete my account?","There is a process for deleting an account, it deletes the whole account from our system, but it's not our system you're having the issue with, so even if you delete your account, and create a new one you're still going to have this same issue."]
["What should I do if I can't update my payment information with Apple?","If you are having trouble with updating your billing info with Apple, you would have to contact their support for that, as it's outside of our scope."]
["Is there a way to reset my cameras?","If the cameras are offline (flashing green or blue), that means they are in setup mode, and it's not possible for us to reset cameras that are offline. To reconnect them, you would go through the setup again to connect them to the network."]
["What happens to my subscription information if I delete my account?","Subscription information is not the same as account information; subscription information is tied to the camera itself, not the account."]
["How do I start a new subscription?","If you want to start a new subscription, then you can click on the Cloud tab and select the subscription you want and click on Subscribe. Then select the devices you want subscribed and enter the payment information."]
["I want to pay an annual fee for my two equipment, but I can't.","Are you trying to subscribe the camera from the app or are you trying to subscribe your camera from the web app (user.zmodo.com)?"]
["How do I dispute a charge?","To dispute a charge, please provide more details about the charge you have questions about."]
["How do I speak with an agent?","You can speak with an agent by initiating a chat or calling customer support."]
["What should I do to avoid future billing for my cloud subscription?","To avoid future billing, you must cancel your subscription before the next renewal date."]
["Are cloud subscription plans eligible for refunds?","Cloud subscription plans are not eligible for refunds."]
["What happens after I cancel my cloud subscription?","After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["What is the cost of the Premium Plan per month per device?","The Premium Plan is $4.99 per month per device."]
["What is the cost of the Yearly Premium Plan per device?","The Yearly Premium Plan is $49.99 per year per device."]
["Can I subscribe to one camera?","Yes, you can subscribe one camera if you would like."]
["How do I make that old subscription go away from this screen?","There is not a way to manually remove that. It will sometimes show old subscriptions as part of the subscription history there."]
["Why do I have to purchase one subscription for each camera?","The subscription is priced per camera, there is not a plan that is one for all cameras."]
["How can I expand the time of viewing/recording for my camera?","To expand the time of viewing/recording, go to the cloud in the app, hit view details on your subscription, then edit the enabled devices."]
["Why does my doorbell camera say I have to upgrade to view clips?","It appears this device does not support the clip plan. It's not intended for it to be possible to select it as a device."]
["How do I unassign the clip plan from my doorbell camera?","You would need to do that from the cloud section of your app."]
["How can I add one more camera to my subscription?","You may add devices to your Google subscription by going to the cloud section of the app, then choose the plan you want for all of your cameras subscribed there, then select the currently subscribed cameras plus any cameras you wish to add to the subscription. When you then subscribe, you will get a prorated credit based on the time remaining in your current subscription and will be charged a prorated amount based on the new plan and the time until your next renewal."]
["Why can I not add my second device to the 7 day cloud service?","You subscribed it via Smartz on 11/4/24 so you would not be able to add it to two subscriptions at once."]
["Which camera am I subscribed to?","The camera currently subscribed is named garage."]
["How can I cancel my subscription?","You may cancel via your Google subscriptions. Here is a link with more information on how to do that: https://support.google.com/googleplay/answer/7018481"]
["How do I cancel my subscription via Apple?","If you do not have access to an iOS device currently you can follow this guide on how to cancel your subscription via Apple. https://support.apple.com/en-us/HT202039"]
["How do I contact subscription management?","It looks like your subscription goes through Google for the processor, whenever you make a change to the plan by adding devices, it will charge you again for all the cameras, then Google will give you a prorate for the difference afterwards."]
["Can I cancel my subscription?","Yes, you can cancel it through the web app at user.zmodo.com or I can cancel it for you so that it does not renew again if you would like."]
["Can I get a credit for the cloud service charges?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["What about the NVR device Replay? Would that work with the 5 cameras that are on my plan if I got an 8 channel one?","Some of the cameras on your account are 1080p cameras, so you would need a 1080p Zmodo or Funlux system. If you have a 1080p NVR, then you can set it up and the cameras would record to a hard drive inside of the NVR."]
["Does the NVR still connect to the Zmodo app like my cameras do now?","Yes, the NVR will connect to the app and the cameras would still show live video the same in the app."]
["Do you still sell the NVR 1080p Replay through Zmodo or Funlux?","We have not made and sold NVR systems for several years. Unfortunately, we do not have any available. You can try looking at third party sellers (Amazon, eBay, etc.) for a Zmodo or Funlux NVR system."]
["What about the Greet Pro Doorbell camera? Are you still making and selling those?","We do not have any doorbells currently for sale."]
["Will you have any in the near future?","Unfortunately, we do not have information about future stock of cameras currently. They have not been discontinued, but I do not expect there will be any in stock in the near future. The focus has been on the Wi-Fi outdoor cameras."]
["Do you know if any other camera brands beside Zmodo and Funlux cameras work with your Zmodo app?","There are a couple: mShare and SHO."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["How can I delete the cameras from my account?","You can delete the cameras from your account if you do not want to use them."]
["How can I delete my Zmodo account?","If you want to delete the account, I can send you the Data Subject Rights form in an email. You would just complete that form and return it and we can delete the account."]
["Can I access recordings from a certain day that is not within my 7-day mark?","Unfortunately, since it has been more than 7 days since 1/15/2025, there is not footage from that date available."]
["If I change my plan from the 7-day storage to the 30-day storage, will I be able to view the last 30 days of footage?","Changing your subscription would not change that. The subscription saves the last 7 days of footage."]
["Can I pay for footage from a specific day that is no longer available?","No, as I have mentioned, there is not footage from that day any longer because it has been more than 7 days."]
["How do I turn the automatic renewal back on for the camera?","You would just subscribe again through the app to the same subscription."]
["How can I subscribe to cameras?","You can try subscribing from the app or go to the website user.zmodo.com to subscribe any cameras."]
["What should I do to subscribe from the web?","To subscribe you would go to the cloud section, it has a cloud on it. Then you would do the same as in the app and select the plan and pricing to subscribe."]
["Why is the discount not available for me?","If the discount is not available for you to select then you would not be able to get that discount. Discounts come and go, and it sounds like it's not offered for the web app for you."]
["Can I send a picture?","You can send pictures yes."]
["If I order 2 more cameras, how much extra do I pay per month?","The subscription is priced per camera, if you want to know what you would be paying you can go to the cloud section to see the pricing for the subscription you are desiring for the new cameras."]
["How do I cancel my subscription through Google?","You can cancel your subscription through Google by following the information provided in this link: https://support.google.com/googleplay/answer/7018481."]
["¿Cómo cancelo mi plan?","Para cancelar tu plan, abre Play Store, haz clic en tu perfil de Google en la parte superior derecha, elige suscripciones, luego toca la suscripción y elige cancelar; sabrás que se canceló correctamente cuando muestre una fecha de vencimiento."]
["Will I be charged again if I resubscribe to the same cameras, pricing, and plan?","As long as you select the same cameras, pricing, and plan as you were subscribed to before, it will not charge you again."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable."]
["What happens if I can't get the cameras to work?","It is in our terms of service that the cloud service is a non-refundable service, this was agreed to when subscribing, so a refund is not possible."]
["How do I make the switch to a new camera for my cloud service?","You can edit which cameras have the cloud plans. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["Do I need my account number to cancel my cloud plans?","You would not need to enter your account number to cancel your cloud plans."]
["How can I edit the enabled devices on my cloud service subscription?","Tap on the Cloud tab and scroll down to the active subscription. Tap on View Details and tap on Edit. You can then select the cameras you want to enable on the subscription."]
["When did the subscription renew?","The subscription renewed on 9/10/2024."]
["How can I be made whole?","The subscription is now active on the cameras and it will be recording clips when the camera detects motion. I cannot change the renewal date or refund the subscription."]
["Is there a way to prevent the clips subscription from deactivating?","No, it appears there was an error with the subscription. That is why when you asked if there was anything that you could do, I recommended keeping an eye on the cameras and the subscription."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["What should I do if I want to cancel my subscription?","If you can, then you can cancel it and then go back to the Zmodo app and subscribe for the same Monthly Premium Plan for 8 devices. Select the 8 cameras that you want subscribed. If it is the same subscription and same Google account, it will just reactivate the automatic renewal and not charge the subscription again."]
["How do I add a new camera that I'm already paying for?","You can edit the enabled devices on the subscription in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["Will I be charged again if I replace an old camera with a new one?","You are not changing the subscription, so there would be no charges. You are just changing which cameras are on the subscription."]
["What should I do if I accidentally started a free trial?","You can go to the Cloud tab and edit the enabled devices on your subscription."]
["How can I enable devices on my subscription?","You can enable devices on your subscription in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What is the web app site called?","user.zmodo.com"]
["How do I edit which cameras are on the cloud plans?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I download recordings from the app?","To download recordings, you need to tap on Playback, go to the time you want to start the clip, select the length of the clip, and then it makes the clip."]
["What should I do if the app doesn't show the option to download recordings?","You can check the permissions for the app, ensure there is enough space on your phone for photos, and try uninstalling and reinstalling the app."]
["Where can I find the recorded footage on the web app?","On the web app, you would go to the recorded footage and make a clip; the Gallery is not accessible on the web app."]
["How do I unsubscribe from cloud service?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How do I cancel my subscription on Android?","On your Android device, go to subscriptions in Google Play. Select the subscription you want to cancel. Tap Cancel subscription."]
["How can I cancel my subscription via Google?","If you do not have access to an android device currently you can follow this guide on how to cancel your subscription via Google. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["Can my 'front camera' cloud service be transferred to my 'eve camera'?","Yes, the remaining subscription time from the 'front yard' device has been moved to the 'Eve camera' device. The camera will record until 7/4/2025 at which point the subscription will expire."]
["¿Tengo que pagar de nuevo mañana?","No, ese no es el caso, no te cobrará mañana, te cobrará en la fecha que aparece en tu área de suscripciones de Apple allí, el 1 de noviembre."]
["¿Cuándo se renueva mi suscripción?","Sí, la suscripción se renueva anualmente. Se renovaría en noviembre de este año. No se renovará antes de esa fecha."]
["Is the cloud service refundable?","No, the cloud service is a non-refundable service."]
["What should I do if I want to cancel my subscription?","It is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How can I check my upload speed for the cameras?","To test upload speed, you can Google 'speed test' on a device that is on the same network as the cameras. You'll need a minimum of 6mbps of upload speed to support the cameras."]
["Why was I charged from my checking account instead of my PayPal credit?","You authorize payments through PayPal, and PayPal bills according to the payment methods you have set up. If one fails, PayPal attempts another option from among those you provided."]
["What is the minimum upload speed required for the cameras?","You would need a minimum of 6mbps of upload speed to support just these cameras."]
["What should I do if I experience frequent drops with my cameras?","You may want to troubleshoot the connection issues with us to determine the network issue."]
["How do I renew with a new visa card?","On the Zmodo phone app you can subscribe on the cloud tab, choose what plan you want, choose the cameras you want to subscribe and subscribe. If you have an iPhone the payment will go through your Apple subscriptions."]
["How do I process the payment?","On the Zmodo phone app you can subscribe on the cloud tab, choose what plan you want, choose the cameras you want to subscribe and subscribe. If you have an iPhone the payment will go through your Apple subscriptions."]
["Are you guys out of doorbell cams for sale?","Yes unfortunately we do not have any doorbells in stock. You may be able to find our doorbells on third party sites such as amazon, Walmart, or eBay that you can try."]
["What are my cameras that I have a subscription?","I see (1) active 7-day monthly cloud plan on camera ZMD16HDI7203538 (2911)."]
["Is this company in America?","Yes, this company is in America."]
["How many cameras can I put on the Zmodo basic family plan?","Not on the Zmodo app but if you use our partner app named Smartz there is a clips plan that covers multiple cameras."]
["Does the Smartz Ease app require moving all my Zmodo cameras onto it?","Yes, you would just sign in with the same account and password on the Smartz app."]
["How many cameras does the clips plan cover?","It is unlimited devices; if you subscribe to more than 3, when you go to check out you should see a device quantity. Once you meet the threshold, it will show unlimited."]
["Does this plan work on 2 different locations or just one?","Currently it works for different locations as long as they are on the same account."]
["How do I enable the service on my backyard camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I edit the enabled devices in my cloud plan?","You will want to edit the enabled devices in your app. Tap on Cloud and scroll down to the active subscription. Tap on View Details. Tap on Edit and then you can change which devices are enabled."]
["How do I cancel my subscription to Zmodo through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I check the status of my subscription managed via Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status."]
["How can I unsubscribe from my subscription?","You would unsubscribe through the Apple account used to start the subscription. That is where you would cancel the subscription."]
["What should I do if I see a charge for a subscription that is not showing in my Apple account?","I would recommend contacting Apple support. They may be able to help you locate the subscription or the account that was used to start the subscription."]
["What can I do if I cannot unsubscribe through Apple because the subscription does not exist with them?","You can go to your Apple account where it shows the expired subscription and try to resubscribe there. Or you can go to user.zmodo.com and log in to the web app and start a subscription. The web app will process through our payment processor and not through Apple."]
["How many cameras can I have on my subscription?","You have one subscription for 2 devices, that is on 'Garage' and 'Backyard'. Then you have a subscription for one device, and that camera is currently unbound from your account."]
["Can I start a new subscription for my Driveway and House cameras?","The 'Driveway' and 'House' cameras are not subscribed. You can start a new subscription on them if you would like to."]
["What are the steps for turning off my Zmodo account?","Your cloud plan is through your Apple account. I am unable to cancel the subscription on my end, as you are subscribed via Apple but you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["Is the Smartz app the same as the Zmodo app?","You can login to the Smartz app or the Zmodo app with the same username/password."]
["Can I cancel my subscription on the Zmodo app?","No, your plan is through your Apple account so you will need to cancel it from your Apple subscriptions. Follow the info in this link to cancel it: https://support.apple.com/en-us/HT202039."]
["How can I enable a third device on my subscription?","You can go to the cloud section, click edit or view details, then edit next to subscriptions, tap on the camera, and hit enable."]
["What should I do if I can't enable the device?","You would have to subscribe to the same plan with the same pricing to then enable the device. You can always cancel afterwards if you desire."]
["Will I be charged again if I subscribe to the same plan?","As long as it's the same plan and pricing, it won't charge you again."]
["What should I do if the app is not allowing me to enable the device?","Try closing the app and reopening it, then check again."]
["How can I subscribe my camera under the mtsmathers@hotmail.com account?","You can subscribe the camera on the mtsmathers@hotmail.com account from the web app instead of the mobile app to avoid issues with the Apple subscription."]
["Can I use Apple for one subscription and the web app for another?","Yes, you can use Apple for your personal account and the web app for the other account."]
["How do I cancel my cloud subscription?","To cancel your cloud subscription, go into the Play Store, click your profile in the top right, then click 'Subscriptions' and tap on the subscription to see the cancel option. Once canceled, it will show the expiration date instead of the renewal date."]
["How do I cancel my subscription?","I successfully canceled the subscription for you. It will no longer renew in the future."]
["How do I cancel subscriptions through Apple?","You need to cancel those from your Apple subscriptions. Here is a link with more information on how to do that: https://support.apple.com/en-us/118428."]
["How to properly link both devices to my subscription?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I delete a camera from my account?","To delete a camera from your account, tap on Settings next to My Devices. Tap on the camera that you want to delete. Tap on the three dots in the top right corner of the Device Settings screen. Then tap on 'Remove Device' or 'Delete Device' at the bottom of the screen."]
["Gibt es ein Abo für ein Jahr mit monatlicher Abbuchung?","Sie können für beide Tarife zwischen monatlicher und jährlicher Abrechnung wählen."]
["Wie funktioniert die Aufzeichnung für ein Jahr?","Die verfügbaren Pläne ermöglichen eine 7-Tage-Aufzeichnung oder eine 30-Tage-Aufzeichnung. In beiden Fällen werden die Aufnahmen der letzten 7 bzw. 30 Tage gespeichert und anschließend fortlaufend ältere Aufnahmen gelöscht, um Platz für die neuen Aufnahmen zu schaffen."]
["Is there any way I can still get the discount price for my camera subscription?","No, the discount is no longer available. So any subscriptions started now will be at the regular price."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How can I cancel my subscription?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["Do you have a custom pricing plan for someone having many subscriptions?","There is not a custom pricing plan for multiple subscriptions. The subscriptions for the cameras are per device. It looks like some of your cameras were subscribed when there was a multi-device discount, but that is no longer available, so any additional subscriptions would be at the regular price."]
["What should I do if I can't re-subscribe using the mobile app?","Try going to the web app and subscribe instead. You would go to user.zmodo.com, log into your account, then go to the cloud section and try to subscribe."]
["How do I cancel my subscription?","To cancel your subscription, open the play store, click your google profile in the top right, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my subscription through Google Play Store?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I check my Google account subscriptions?","You would go into the play store, click your google profile in the top right then tap subscriptions then tap on the sub from there."]
["Can I access recordings older than 7 days?","Unfortunately, when the 7 day period passes, the video is overwritten to make room for more video, so if there was any video from that day, it's gone and overwritten now."]
["Is there a limit on the amount of recording time?","The cameras would require a subscription to record continuously to the cloud."]
["Is a subscription required?","The cameras would require a subscription to record continuously to the cloud."]
["How much does a subscription cost?","In the Smartz Eaze app there are two subscription options. The Clips Plan costs $2.99 per month or $29.99 per year per device. The Household Plan is $9.99 per month or $99.99 per year for as many devices as you want at the same location. The Continuous Plan costs $9.99 per month or $99.99 per year per device."]
["How much does the Continuous Cloud Plan cost?","The Continuous Plan costs $9.99 per month or $99.99 per year per device."]
["Do you offer professional monitoring?","We do not offer professional monitoring of the cameras."]
["Can the cameras be left on all the time?","The cameras would require a subscription to record continuously to the cloud."]
["How do I cancel a subscription from Google?","To cancel from the Google subscriptions area, open the play store, click your Google profile in the top right, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed."]
["How do I cancel my subscription through Google Play Store?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Can I change the camera on the subscription?","You can go to the store tab at the bottom of the app, hit view details on your subscription, then choose change device to select the cameras assigned to your subscription."]
["Can you help me locating the footage for January 7th & 8th 2025?","Only one of your cameras would have footage from the 7th and that camera is named Living Room, the other cameras are not subscribed or have their free trial active at the time of the 7th- 8th so the footage sadly no longer exists. Cameras without a cloud sub take short 10 second clips when triggered, have a cooldown of 3 minutes before they can be triggered again on motion. All of those 10 second clips have a 12 hour window from the time they are created before they overwrite to make room for more footage. So unfortunately you have waited too long and the footage no longer exists from the 7th and 8th."]
["What should I do if I get an error message when trying to subscribe to cloud playback?","If you are getting an error with your Google account or the Play Store, check your Google account to ensure the information is accurate. You may also want to try subscribing from another device. If you do not want to subscribe through your Google account, you can go to the web app user.zmodo.com and subscribe there."]
["How do I cancel my subscription for cameras using the Apple processor?","To cancel those subscriptions, go into the Apple settings, click your profile, click subscriptions, then click on the subscription and choose cancel. You will know it is canceled successfully if it shows an expiring date."]
["How can I cancel my subscription for the second camera?","Since the subscription is managed through your Google account, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How can I decrease the number of devices on my subscription?","You can go into your app, go to the Cloud tab, and subscribe for just the one device to decrease the number of devices on your subscription."]
["How long is video footage saved on the Premium Plan?","The camera on your account is subscribed to the Premium Plan. That plan saves the footage to the cloud for the last 7 days and after 7 days it is deleted from the cloud."]
["Is there any way to access footage older than 7 days?","Unfortunately, there would not still be footage from 8/30 on the cloud, as it is deleted after 7 days."]
["How can I cancel my subscription through Apple?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I cancel my subscription?","Yes, you are currently subscribed through Apple and through Google so you would cancel those subscriptions from your Apple and Google subscriptions respectively. I'll leave links below with how to cancel each. https://support.apple.com/en-us/118428 https://support.google.com/googleplay/answer/7018481"]
["What is the intelligent recording feature of my plan?","The intelligent recording of your plan does full video when motion is detected and a screenshot every 10 seconds when no motion is detected."]
["How long is the footage available for playback?","The footage of your plan is available only for 7 days from when it was recorded."]
["How can I change my payment method from Google Pay to a debit card for auto pay?","If you do not want to subscribe the cameras through your Google account, you can go to the web app at user.zmodo.com and subscribe through our payment processor."]
["How do I cancel a subscription for my camera?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["What should I do if I never received my invoice for my subscription?","You will want to check your email to see if you received an email about the subscription. You may want to check your Spam folder if you do not see it in your inbox. You can also check any other folders you may have, like Social or Promotions, and try searching All inboxes for Zmodo."]
["Can I change the email address associated with my account?","You cannot change the email address on an account. You would want to delete the devices from the account and then you can set them up on a new account."]
["Will I lose my subscription if I delete my account?","You would still have the remaining subscription time that was paid for. When it expires, you can start a new subscription on the new account."]
["Do I get a refund if I cancel one camera?","Canceling the subscription does not issue a refund. You will still have the remaining subscription time that was paid for on the camera."]
["Do you still have a customer service phone number?","We do not have a number that you can call in to, if you would like to schedule a callback, then you can tap on Schedule Call."]
["How do I cancel my cloud subscription if I subscribed through Apple?","If you mean your cloud subscription, you would need to cancel from your Apple subscriptions since you are subscribed through Apple. Here is a link with more information on how to do that: https://support.apple.com/en-us/118428."]
["How can I change which camera is enabled on my subscription?","You can edit the enabled devices in your app. Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can change which camera is enabled on the subscription."]
["What happened to my conversation with Marcela?","I sent a message letting you know the cloud service was cancelled then I got no response and the chat timed out."]
["What is the status of my cloud service subscription?","The cloud service subscription has been cancelled on all 6 cameras."]
["How do I make a clip from the footage on my phone?","You can make a clip in the app on your phone or tablet, and it will save it to the photos on your phone."]
["How do I add a new camera to my subscription?","You would need to cancel the Clips Free Trial and then I can clear the subscription from it, allowing you to subscribe additional devices through the app."]
["Is there a price break for more locations?","Yes, with 3 or more cameras it will set it to Household Plan."]
["Do we need a separate subscription for each location?","Currently, they can all be on the same plan. There is the potential that different locations would require different subscriptions in the future, but that is not currently implemented."]
["What is the subscription status for my devices?","The camera named 'Main House' has the Monthly Platinum Plan. The camera named 'Extra' is not subscribed."]
["How can I check my subscription information?","You can see the subscription information in the Cloud tab of your app. You can also check the status of your subscription managed via Apple. Open the Settings app, tap your name at the top, tap Subscriptions, find the subscription then tap on it to see its status."]
["How can I subscribe my second camera?","To subscribe the second camera, tap on subscribe and select both devices to start a subscription for them."]
["Is there a way I could get a call?","We do have outbound calling done via schedule, I am happy to help you via chat here or I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How do I take a screenshot?","To take a screenshot, one possible way you can try is by hitting the power button and the volume down or the volume up button at the same time. You would only press both and release once; you wouldn't hold them down. Just hit them at the same time and watch the screen; you will know when it's taken a screenshot, typically it will vibrate a little bit. If you're unsure, you can check the photo gallery for the screenshot as well."]
["What should I do if I keep getting emails about a past due bill?","If you keep getting emails about a past due bill, it may be due to an old subscription that has failed to renew. The agent can assist with cancelling that subscription to stop the emails."]
["How can I confirm if my old subscription is cancelled?","You can confirm that your old subscription is cancelled by checking with customer support. In this case, the agent confirmed that the old subscription is now cancelled."]
["How do I get the cloud service that I had on the old camera transferred to the new camera we just installed?","You can go to the cloud section of the app, hit view details on your subscription, then edit next to enabled devices to change which cameras the plan is assigned to."]
["How do I get my payment back after canceling my subscription?","You had two cameras subscribed, but only canceled the subscription for one camera. The second camera was removed from your account, so you may have done that without canceling the subscription. Removing a device from your account does not cancel the subscription. I have canceled the subscription on that device and it will not renew again."]
["Are all my subscriptions canceled now?","Yes, that is correct. I do not see any other active subscriptions on your account."]
["Will I get refunded if I downgrade to clips from premium?","Downgrading to a clips plan would not refund the subscription. You can try contacting Apple support to see if it is refundable."]
["How can I check the subscription status and payment history of my Apple account?","The payment is managed through your Apple account. You can check the subscription status and payment history of your Apple account. As far as renewal, it will show the date that it is going to renew and the price in the app and the Apple account."]
["Can I get a refund on my cloud service?","The cloud service is a non refundable service, which is stated in our terms of service and were agreed to when subscribing, we are not able to give refunds."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["Can I change the cameras that have subscriptions before the service ends?","You would want to select the camera that is currently on the Platinum Plan. Since you are trying to upgrade it, you would want to include it on the subscription. It will charge a prorated amount based on the remaining time of the subscription."]
["How can I check my billing history in Google?","You can go to the Play Store, tap your profile icon in the top right, choose Payments & Subscriptions, then budget and history to see what you had been charged."]
["When does recording start for my subscription?","Recording starts once subscribed. This subscription started about 10 minutes ago, so you would only have footage from then onward."]
["How do I contact customer support directly?","The subscription on your account is the Yearly Plan and it is managed through your Google account. Unfortunately, subscriptions are non-refundable, so we would not be able to issue a refund. If you want to cancel the subscription, then you can follow this guide on how to cancel your subscription via Google. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["Can I change the due date for my subscription?","There is not a way to change the due date for the subscription, it starts at the point you subscribe and renews either monthly, or yearly on that date. If you want it to renew on a different date you would have to cancel the subscription then resubscribe on the day desired."]
["What can I do if I can't capture video clips and get a message that says 'Failure'?","It seems to be an issue with the clip or the account. We are testing the issue and reporting it to our development team to work on a resolution for the problem."]
["What should I do if I have already tried closing the app, re-installing it, and using a browser but still can't capture clips?","If you are still experiencing issues after trying those steps, it may be an issue with the web app and iOS devices. We are currently testing the issue and working on a resolution."]
["How do I activate my subscription on two devices?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Can I use a debit card to pay for a subscription?","You can use a debit card, it would just depend on what payment method you have setup already in your Apple or Google account."]
["What is the return policy for the cameras?","The cameras would have a 30 day return for refund policy, so if you purchased them new in the last 30 days from us, then you can fill out the Return Merchandise Authorization form at https://www.zmodo.com/rma/"]
["How do I change the cameras for my cloud subscription?","You would go to the cloud section, scroll down to subscriptions, click edit or view details then click on one of the cameras you want to take away the cloud time from, and select one of the other cameras and tap enable at the bottom to enable the subscription onto a different camera."]
["What happens to my subscription after I cancel it?","I have canceled the subscription and it will not renew again."]
["Can you tell me how much my subscription was before it expired?","The subscription on your account was the Yearly Platinum Plan for one device. The Platinum Plan is $99.99 per year per device."]
["When did my plan start?","You subscribed in February 2024. You should be able to see the past subscription information in the Cloud tab in your app or on the web app."]
["What date did my plan start?","February 1st, the same date it would have expired."]
["What was the reason my plan expired?","The subscription tried to renew, but failed. The error message we got back from the bank or credit card company was that the card was closed."]
["Was my subscription the Platinum Plan?","Yes, the subscription that recently expired was the Yearly Platinum Plan for one device."]
["Do I need to set up each camera separately or can I do all 3 at once?","You can add them to the current Google plan, but Google limits it to 8 cameras. If you want them on a different plan or want to do all 3, you can subscribe via the website at user.zmodo.com."]
["Why is my rechargeable Zmodo camera not recording 24/7?","The battery cameras only kick on when motion is detected and then start recording. This is the reason it's not recording 24/7 like other cameras. If they were on 24/7 with live video, that would drain the battery tremendously, so when there is no motion or you are not viewing it live, it goes into a low power mode to save power."]
["Can I leave the cloud plan on my rechargeable camera?","Yes, you can leave the plan on it if you want to be able to review the motion recordings the camera creates, as that will still go into the cloud service. However, it will not behave the same as the other cameras and will only activate when motion is detected."]
["How do I cancel my subscription for Zmodo cameras?","To cancel your subscription, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I add one of my new cameras to my cloud plan?","You will subscribe the other two new cameras to the same plan as the others and it will have them all show under one subscription."]
["Do I have to cancel my 4 Camera plan, then sign up for a new five camera plan, and all five of my cameras automatically added?","No, you don't cancel it; you will subscribe the other two new cameras to the same plan as the others and it will have them all show under one subscription."]
["Do I have to pay again right now?","You would not need to pay again now and the earliest any would run out is the one that ends on 11/26/24."]
["Is it an error that some say 'free trial'?","No, free trials functionally work the same as the cloud service time."]
["How do I cancel my annual service subscribed via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How can I cancel my subscription with Zmodo?","You have already canceled the subscription. The subscription will not renew again."]
["What happens to my subscription after I cancel it?","The subscription will not renew again. You can start a new subscription when you would like the camera to continue recording."]
["How do I cancel my account?","To cancel your subscription, you would need to do so from your Google subscriptions. You can find more information on how to do that here: https://support.google.com/googleplay/answer/7018481."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I edit my subscription to add a camera?","You should be able to edit your subscription in your app. You can tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can enable the subscription on the device you want enabled."]
["How do we connect new cameras to our current subscription for playback capabilities?","You can start a subscription for the unsubscribed cameras on your account if you would like to."]
["What are the subscription plans available in the Zmodo app?","There are two subscription plans in the Zmodo app. The Premium Plan is $4.99 per month or $49.99 per year. The Platinum Plan is $9.99 per month or $99.99 per year."]
["How do I make a payment for a cloud plan subscription?","Tap on the cloud icon on the phone app, choose the subscription you want, then choose the cameras, and subscribe."]
["How can I subscribe if I'm having trouble logging in with my Google account information on my Android phone?","If you are having trouble logging in with your Google account information for payment, then you can go to the web app at user.zmodo.com and subscribe through the web app. The web app will not use your Google account for payment."]
["How can I change my subscription?","You can try tapping on Change Plan to see if it will let you change it back. Otherwise, you can cancel the subscription and subscribe all four devices to continue the subscription on four cameras."]
["Do I request a refund through Apple for the charges today?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How can I subscribe to two additional cameras?","The subscription on your account is managed through your Google account. If you want to subscribe two additional devices, then you will need to select all 4 cameras that you want subscribed. Then you will be charged a prorated amount for the additional cameras."]
["Can I start a subscription for the two additional devices through a different method?","If you want to subscribe the cameras on a different subscription, then you can go to the web app at user.zmodo.com and start a subscription for the two additional devices through our payment processor instead of through your Google account."]
["Will I be able to access the cameras on the same app?","Yes, you would use the same account."]
["Is there a phone number I can call for help?","No, there is not a phone number that you can call in to. You can contact us and we can help if you run into any issues subscribing."]
["How do I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["What happens after I cancel my cloud subscription?","After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How do I change the enabled device in my app?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I add cameras to my subscription?","You cannot add additional cameras to the subscription. You have to make a new one for the other cameras you want to subscribe."]
["How do I get my subscription back on all my cameras?","You would need to go to the web app user.zmodo.com to edit the subscription."]
["Can I see the iCloud videos on my laptop?","Yes. You can view and save the alert clips to your laptop on the web app at user.zmodo.com. Log in with your phone app username/password."]
["What does the platinum plan cover?","The platinum plan is a 30 day plan."]
["Do I have to have a separate plan for each camera?","Yes, you have the 7-day cloud plans on your cameras. They are all separate plans."]
["Is there a one plan to cover all three cameras?","No, meShare only offers individual cloud plans. Each cloud plan applies to an individual camera."]
["Does canceling my subscription cancel everything?","Yes as long as you don't have any other account with a subscription."]
["What is the cost of one motion camera?","It looks like you have a subscription for two devices. It is the Yearly Premium Plan."]
["If we cancel can we still view but not record?","Without a subscription you will still get the live video and the 10 second clips of motion. However, the video will not record continuously to the cloud."]
["How can I start a new subscription after canceling my current one?","The subscription on your account is canceled. You can subscribe through the mobile app on your phone or tablet or through the web app at user.zmodo.com."]
["How can I subscribe my Side Yard camera to the 7 day plan?","You would have to subscribe the Side Yard camera if you want it to be subscribed. For that, you can try to subscribe that single camera from the cloud section."]
["How do I subscribe to a plan?","You may go to the cloud tab at the bottom of the app and that page will have options to pick a plan and billing frequency. Once you decide on that, you then are able to hit subscribe and it lets you pick which cameras you would like it on."]
["What are the options for subscription plans?","You can select whether you want the premium plan (holds the last 7 days of footage) or the platinum plan (holds the last 30 days of footage), monthly or yearly billing, and whichever cameras you would like to apply it to."]
["How do I change my Zmodo account password?","If you know the password, you can go to the Me section of the app, then system settings, then reset password. If you do not know the current password but have access to your account email, you can either log out or go to user.zmodo.com and choose the forgot password option when logging in to have a reset verification code sent to your email."]
["How do I cancel my subscriptions for 4 cameras?","The 4 device subscription has been cancelled."]
["Will I receive a confirmation email after cancelling my subscription?","The system sends an automated email once the subscription is cancelled."]
["How do I cancel my subscription for my Zmodo security camera?","If you have an iOS device currently signed into the Apple account associated with the subscription, you can cancel it by following these steps: Open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on the subscription to see the cancel option. If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["Who do I contact for a refund after canceling my subscription?","Since the subscription is managed through Apple, you would need to contact Apple support for a potential refund."]
["How do I pay my bill?","Your cloud plans go through your Google play account for payment. Make sure your Google play payment method is up to date."]
["What can I access with the basic free plan included with the app?","With the basic free plan included with the app, you can playback up to 10 second motion alert clips from the past 12 hours."]
["How do I cancel my subscription for the camera?","To cancel the subscription, go into the Play Store, click your profile in the top right, select 'Subscriptions,' then choose the subscription and tap 'Cancel.' You will know it is canceled when it says the expiring date."]
["¿Cuánto costaría si pongo 4 cámaras más en la siguiente semana?","El plan de clips domésticos por $99,99 por año sería lo mejor, ya que cubre dispositivos ilimitados en la ubicación. Cuando actualice, recibirá un reembolso prorrateado según el tiempo restante de su suscripción actual y luego se le cobrará por la nueva."]
["¿Cómo puedo hacer para que mi esposa vea también las cámaras en su celular?","Si desea que ella tenga el mismo acceso que usted, puede ingresar el correo electrónico y la contraseña de su cuenta al iniciar sesión. De lo contrario, también puede crear su propia cuenta y luego, una vez hecha, existe la opción de compartir dispositivos a otra cuenta."]
["¿Tienen algún número telefónico?","No lo hacemos, pero podemos organizar devoluciones de llamada según sea necesario. Sin embargo, las devoluciones de llamadas en español tienden a ser más limitadas y se basarían en la disponibilidad de nuestros agentes de habla hispana."]
["Can I transfer my Vault Plan to a Cloud Plan?","Unfortunately, the Vault Plan cannot be transferred to the Cloud Plans."]
["Can I get a refund for the Vault Plan?","Unfortunately, the vault service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I cancel my Vault Plan?","To cancel the Vault Plan, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Do I need to purchase cloud storage for each camera separately?","The Cloud Plans are per device. So you can subscribe just one camera, or you can subscribe multiple, but the price will increase for each additional camera."]
["What can I do with the Vault Plan?","You can save clips or pictures from the video that you have to the vault if you want."]
["Does the camera record still even if it’s disconnected from the internet?","No, the Wi-Fi camera on your account would need to be connected to the internet to view the Live video or to record to the cloud."]
["Can the officers get camera footage from November 1st noon to November 2nd noon on my back camera?","No. Unfortunately we do not store footage longer than what you pay for. You didn't have an active cloud plan on Nov 1st. Only thing that would be available is any clips you may have saved to your phone's photos."]
["Is there a discount for multiple devices?","There is not a discount for multiple devices. If you want to subscribe to the same plan for both devices, it would be $49.99 per device."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["How do I cancel monitoring?","I have canceled that subscription and it will not try to renew again."]
["How can I subscribe to cloud service for my cameras?","To subscribe to cloud service for your cameras, go to the top of the cloud subscription area, select the plan and pricing, and click subscribe. Then follow the steps to resubscribe."]
["What should I do if I have trouble signing in?","If you have trouble signing in, you can always reset the password if needed."]
["Do you have any products for sale that are the repeaters?","We do not have any repeaters for sale, we no longer make or sell those. The only thing that is available is the 4CH NVR repeaters, and we list those on eBay."]
["How can I cancel my subscription?","I have assisted with cancellation so it will not renew further."]
["How do I get the continuous plan?","You would want to cancel the clip trial then sign up for a continuous plan on the app. To cancel the trial you will need to follow the info in this link: https://support.apple.com/en-us/HT202039. You will need to cancel then wait for the clip plan to expire then you can sign up for a continuous plan."]
["How do I cancel my subscriptions?","To cancel your subscription, go to the Play Store, click your profile in the top right, select 'Subscriptions,' then look for the subscription and tap on it. At the bottom or top, there will be a cancel option. You will know it is canceled successfully if it shows the expiring date."]
["How can I tell if my subscription is canceled?","If it shows the expiring date on the subscription in the Google subscription area, then yes, they are all canceled."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["How do I subscribe my stairs camera using the Smartz app?","To subscribe your stairs camera, make sure you're in the Smartz app, go to the cloud page, hit view details on your subscription, then edit next to enabled devices."]
["I want to cancel my subscription.","Cloud plan on ZMD19H3I8D11170 has been cancelled."]
["So I will not to pay on next month, right?","That is correct. The cloud plan on ZMD19H3I8D11170 is cancelled. It will no longer renew unless you sign up for a new cloud plan on the camera."]
["How do I close my account?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How can I edit the enabled devices for my cameras?","You can edit the enabled devices in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I add the Platinum plan to my cameras?","To add the Platinum plan to your current in-app plan, go to the app's cloud page, choose the plan, hit subscribe, leave the current 4 selected, then select any other available cameras you'd like to add it to. This will increase your 4 device plan to a plan for however many you select. It will issue a prorated credit for the time remaining on your current plan and charge you a prorated amount based on the time until your next renewal."]
["Can I subscribe to plans separately?","Yes, if you prefer not to go through Google and subscribe them separately, you may do that instead on user.zmodo.com."]
["How do I enable my new cameras after replacing them?","You would close and reopen the app, then in the app you would go to the subscription area, scroll down to subscriptions, then tap edit or select device, then you would select the cameras and tap enable."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["How do I enable cameras on my cloud subscription?","To enable cameras, go to the cloud section, scroll down to subscriptions, click edit, then choose the cameras you wish to have the subscription and tap enable."]
["Who should I contact for subscription assistance if there is an error?","You may want to contact Apple for further subscription assistance from their end if you think there is an error."]
["What subscription does my 'Main House' camera have?","The camera named 'Main House' has the Monthly Platinum Plan."]
["What subscription does my 'Extra' camera have?","The camera named 'Extra' is not subscribed."]
["How can I check my subscription information?","You can see the subscription information in the Cloud tab of your app. You can also check the status of your subscription managed via Apple. Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status."]
["How do I cancel my subscription?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How do I use PayPal to pay for subscription cloud service?","If you are subscribing through the mobile app, the payment is processed through your Google or Apple account (depending on if you are on Android or iOS). You would not change the payment method in the Zmodo app, but in your Google or Apple account."]
["What do I do if I am getting an endless loop when attempting to change payment methods in the Zmodo app?","If it is not processing through your Google account, then you can go to user.zmodo.com and log in to the web app. Then you can subscribe through our payment processor instead of Google and you can enter the payment information that you want to use."]
["Why is the recording taking too long to be available to watch from the cloud?","The footage that is available in the Playback menu is always going to be a little behind the live footage due to the camera needing to upload the footage to the cloud server and then the app is pulling the footage from the recorded backlog instead of the current live video. Typically it is at least a few minutes behind the live footage, but can sometimes be longer depending on the network connection."]
["Is there any way for the recording to be extended from 10 seconds to 20-25 seconds?","No, there is not any way to change the length of time of the motion event. However, the two cameras that are subscribed to the Premium Plan are recording continuously, so you would be able to see the video from before and after the event."]
["Why are the two cameras that are subscribed taking 5 to 10 minutes to download?","5 to 10 minutes is not that unusual for the Playback, especially if it does not have a strong network connection. You can try rebooting the camera and rebooting the router. If that does not help, then you would want to check the upload bandwidth and the signal strength at the camera."]
["How much are the iCloud memberships?","There are two subscription plans in the Zmodo app. There is the Premium Plan which saves the video for 7 days. The Premium Plan is $4.99 per month or $49.99 per year. The Platinum Plan saves the video for 30 days and is $9.99 per month or $99.99 per year. All of the subscription plans are per device."]
["Do I still have service until Jan 2025?","Yes."]
["Will I receive credit for the two devices that are not being used?","No, but you would still have the service on your account so if you do replace them while the service is still active, you could move it onto the new devices."]
["How do I cancel my subscription through Google?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What are the names of the subscriptions I have?","One subscription is the Platinum Plan and the other plan is the Advanced Vault Plan."]
["How do I perform a LAN Search in the Smartz Eaze app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Then tap on Add Device and the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I change my subscription for 2 cameras?","You would subscribe through your app, but you would need to select both devices. Go to Cloud and then select the subscription you want and you would select both devices you want subscribed."]
["How do I edit the enabled devices for my cloud subscription?","To edit the enabled devices in your app, tap on Cloud and scroll down to the active subscription. Tap on View Details and then tap on Edit. Then you can select the cameras you want to enable and tap on Enable."]
["What is the definition of the Cloud plan?","The Cloud Plans record continuously and save the footage for 7 days or 30 days depending on the plan that you have."]
["What is the definition of the Vault plan?","The Vault Plans allow you to upload and save files and images to the cloud."]
["What is the difference between the Cloud plan and the Vault plan?","The Cloud plans record the footage continuously and save it to the cloud, while the Vault plans allow you to upload clips or images from your cameras to save them to a Vault Plan."]
["How do I view my cloud footage in the app?","To view the footage that is recorded, go to the Home page and tap on Playback."]
["How can I see the details of my Cloud Plans?","To see the details of your Cloud Plans, tap on Store."]
["Will I be charged again after canceling my subscription?","I have canceled the subscription and it will not charge you again."]
["Can I get a refund for the cloud service charge?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["What is the customer support phone number?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How can I edit the enabled devices on my subscription?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How many devices can I have on my newer unlimited account?","You can add as many devices as you have to that plan."]
["How do I add the new camera to my subscription?","You can edit the devices enabled on your subscription in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["Can Zmodo retrieve footage from a camera that doesn't have cloud service after it has been overwritten?","Cameras without cloud service all the short clips will overwrite after 12 hours from the creation, so unfortunately if by the time you subscribed that footage was already overwritten there's nothing that can be done to retrieve it because it's gone due to being overwritten."]
["How do I transfer my cloud service to a new camera?","You can go to the cloud tab of your app, hit view details on your subscription, then hit the edit button next to enabled devices to choose which devices are assigned cloud from your current plan."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["Can I save my recordings from my camera to my phone?","Your subscription is a 7 day plan, which means after 7 days from the point the clip is created you are able to view and save it. After 7 days have passed, the video overwrites to make room for more footage."]
["How can I view the playback of my recordings?","To view the playback, click playback next to the camera, then at the bottom select the calendar. It will show you the dates where footage is available. You can select the day, which will take you to the beginning of that day, typically at 12 AM. Then you can scroll through the time wheel with your finger to select different times and areas for that day."]
["What is the cost of the Premium Plan subscription?","The Premium Plan subscription is $4.99 per month for the camera."]
["Is there a bundle discount available for the subscription?","That bundle discount is no longer available, so any new subscriptions would be at the regular price."]
["How do I cancel my membership through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my cloud service subscription?","To cancel your cloud service subscription, open the Play Store, click on your profile in the top right, choose 'Subscriptions,' and after you select the subscription, it will have a cancel option below."]
["How can I update my billing info for my subscription?","To update your billing info, go to your Apple account, then tap on subscriptions, and either click on subscriptions or tap on billing to update the payment info from there."]
["Can I upgrade my subscription?","The subscription on your account is managed through your Google account."]
["Can I refund for the difference price I already paid for premium?","You would need to contact Google support if you want a refund on the subscription."]
["What should I do if my event marks do not line up with the events?","It is likely that the cameras got desynced from the server time. You can change the time zone on the camera and change it back. That may not change it for past recordings, but should resolve the issue for any future recordings."]
["How do I change the time zone on my camera?","Tap on the Live button for the camera and then tap on the Gear icon in the top right corner. Then tap on the three dots in the top right corner. Tap on Device Time Zone and change it to another time and then tap on Device Time Zone again and change it back."]
["How do I view the local footage that is on my NVR?","You can connect a monitor and a mouse to the NVR and view the Playback there."]
["How do I add the NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What is the duration of the video storage for my subscription?","Your subscription records continuously and saves the video for 60 days. There is not a subscription that we have that records more or saves it for longer."]
["Can I recover yesterday's footage after my cloud service expired?","If the cloud service has lapsed, there would not be any continuous footage from before you subscribed. Cameras without a subscription will take a 10 second clip, have a cooldown of 3-5 minutes, and if there is still motion or motion occurs again, it repeats."]
["How long do the 10 second clips last?","The 10 second clips once created last for 12 hours, and after 12 hours pass, they are overwritten to make room for more footage."]
["How can I view the short clips from my camera?","To view those short clips, you can go to the alert/event section to save and view those."]
["What will I see in the event area if I try to view it now?","If you try to view the event area now, you would only see the events from this point back 12 hours from the alert area."]
["¿Cómo puedo actualizar el método de pago para la renovación de la suscripción?","Deberá ir a user.zmodo.com e iniciar sesión en su cuenta para actualizar el método de pago. Iría a la pestaña Cuenta a la izquierda y luego a Gestión de pagos."]
["How much does the Safeguard Platinum subscription cost for one device?","The Safeguard Platinum subscription starts at $14.99 per month for one device."]
["What is the cost for two devices on the Safeguard Platinum subscription?","Two devices would cost $29.99 because it is $14.99 per device."]
["What happens if I subscribe to three or more devices?","If you subscribe to three or more devices, it changes to the Unlimited Plan, which costs $39.99 per month for an unlimited number of devices."]
["Where can I find the pricing information for subscriptions?","You can find the pricing information on our website at https://www.smartz.cloud/price."]
["How do I troubleshoot the cameras?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What are your Live Chat support hours?","Our Live Chat support is available Mon-Fri 9AM-6PM CST."]
["How can I contact support?","You can also contact us by email at support@meshare.com."]
["How do I subscribe to additional cameras if I already have two cameras paid for?","If you are subscribing through your Android device, then the payment is processed through your Google account. You would select all of the devices you want subscribed, including the two that you already have subscribed and the two additional cameras. Then you will be charged a prorated amount for the two additional cameras."]
["Who do I contact for an overpayment if I get charged the whole amount by mistake?","The payment is managed through your Google account, so you would need to contact Google support."]
["Does footage get stored anywhere if a subscription isn’t paid for?","We do not store any additional footage on our end unfortunately."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["Can I cancel my subscription?","Yes, you can cancel your subscription. The agent confirmed the cancellation of the subscription for both devices."]
["What happens to my subscription after I cancel it?","Once you cancel your subscription, it will not renew again."]
["Can I start a new subscription after canceling?","Yes, you can start a new subscription at any time if you would like to."]
["How do I add a credit card for automatic payment?","You have to add the new payment first before removing the old one."]
["What should I do if I can't delete PayPal?","You have to add the new payment first before removing the old one."]
["Will I have a problem logging on with the same name and or number after canceling my subscription?","You wouldn't, it's just the phone number and account password you need to sign in."]
["What should I do if I see a message saying 'By paying with my card, I agree to the PayPal statement'?","You don't want to update the payment. Instead, tap on the cloud section, select your plan then subscribe."]
["What should I do if I can't see the bottom section of the screen when trying to subscribe?","Can you tap on the 2 AAs on the address bar to zoom out further on the page?"]
["What happens if I subscribe via the app?","Just keep in mind it will use the card linked to your Apple account."]
["When does my plan end?","You would have service active through 4/23/25."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my subscription?","If you do not have access to an android device currently you can follow this guide on how to cancel your subscription via Google. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How can I get my porch camera to record again?","To get recording on the porch camera, you will need to re-subscribe it again."]
["How do I edit the enabled devices in my app?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How can I request a callback?","If you want a callback, you can request that and we can send you a callback appointment form."]
["How can I update my payment method?","You can update your payment from the 'me' section by tapping on 'payment management.' Alternatively, you can update your payment info from the web app by going to user.zmodo.com, logging into your account, and updating your payment info from the profile or the cloud section."]
["Can I purchase footage from before I subscribed?","The subscription starts the moment you subscribe, not before that point. If you do not see any video for the time period before the subscription started, then the camera did not take a 10 second clip/s and there is no footage for that time period to review."]
["How does the camera record footage without cloud service?","Cameras without cloud service take a 10 second clip when there is motion to trigger it, has a cooldown of 3 minutes, then if there is more motion, it will repeat. These clips when created can be seen from the notification section of the app."]
["What happens to footage when I subscribe to the cloud plan?","The subscription doesn't 'unlock' or 'reveal' any additional previous video you are lacking. The cloud subscription starts right when you begin the subscription and affects video after that point, not video from before the subscription was started."]
["How can I cancel my subscription?","You may cancel your subscription at any time from your end in the app or web app by going to the cloud section, tapping the camera you wish to cancel, then choosing to cancel the subscription. You may also do so simply by contacting us via chat or email letting us know you would like to cancel."]
["Can I get a refund for my subscription?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I remove my payment method?","For removing your payment method, you may do so from payment management of the account page of the web app."]
["Can I pull footage from last month if I don't have cloud service?","Cameras without a subscription at the time of the incident would have only taken short 10 second clips which last 12 hours before they overwrite themselves, and there is no way to get the footage back as well unfortunately."]
["Is there a way to retrieve footage after it has been overwritten?","Once more than 12 hours has passed, all the footage has been overwritten, and there is no more footage unfortunately."]
["How can I have all 4 cameras active on my subscription?","To have all 4 cameras subscribed, you would need to upgrade to a 4 camera subscription."]
["If I pay for cloud how far can I go back?","The cloud service starts when it was subscribed, it will not 'unlock' or 'reveal' footage from before. If there are any footage from before the subscriptions, it would be the clips the camera took while not subscribed, which would only be 10 seconds long."]
["Please send the link to cancel our subscription.","I am unable to cancel the subscription on my end, as you are subscribed via Apple but you can follow this guide on how to cancel your subscription via Apple. https://support.apple.com/en-us/HT202039"]
["How do I cancel my cloud account if I am subscribed via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How do I cancel a free trial on the patio camera?","You will want to cancel the trial from your Google account. Link with info on how to cancel can be found here: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How do I cancel my service?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How do I log in to my account?","You would go to User.zmodo.com then login to your account."]
["How do I resubscribe?","You can resubscribe from the cloud section."]
["How can I update my payment method?","You would want to go to the web app at user.zmodo.com and log in to your account there. Then you can go to the Account tab and update the payment method."]
["How do I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status."]
["Why can't I view the whole day pre-record on one of my cameras?","The camera is not compatible with the NVR system. There is no way to change the video coding method that the camera or the NVR uses."]
["Why was I able to view the recording of the whole day with the free trial subscription?","That is because the Free Trial records the video to the cloud, not to the NVR."]
["How can I view the Cloud Playback for my camera?","If you have a Cloud Plan subscription on the camera, then you can view the Cloud Playback by tapping on Playback for that camera. Make sure it says Cloud Playback at the top and not Local Playback."]
["What should I do if I see a black screen when trying to view my camera?","You are likely just viewing Local Playback. If it says Local Playback at the top, you need to tap on the icon in the top right corner and change it to Cloud Playback."]
["Can I just connect directly to Zmodo with my card?","Not from the app sadly, it will go through Google for the processor in the app if you have an Android phone. If you want to do that you can try to subscribe from the web app which is user.zmodo.com."]
["What should I do if my subscription shows as canceled on Google's end?","I would recommend though before doing that that it shows as canceled on Google's end so it doesn't try to charge again."]
["How much would it cost to add 4 more cameras to my account?","If you are adding them to a premium yearly plan, it is $49.99 per device per year."]
["What is the best way to do it?","You could just go to the cloud section of your app, pick the plan, choose to subscribe, and pick the cameras to subscribe, then proceed through payment."]
["I need to cancel my service. Can you help?","I have canceled the subscription for all three cameras. The subscription will not renew again."]
["How can I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["What should I do if my subscription is not showing as active?","You can try canceling the subscription in your Apple account and then resubscribe in the Zmodo account. Normally, that will not charge you again and would just restart the subscription."]
["How can I check the status of my subscription managed via Apple?","Open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["What is the web app link for Zmodo?","You can go to user.zmodo.com to log in to the web app."]
["When was the last charge on my account?","The last charge I see on your account was on 12/17/2023 for a Monthly Premium Plan for two devices."]
["How can I enable cameras that are not showing on my cloud?","To enable cameras that are not showing on your cloud, you need to edit the enabled devices in your subscription. Tap on Cloud, scroll down to the active subscription, tap on View Details, and then tap on Edit. Here you can change which devices are enabled on your subscription."]
["What should I do if restarting the app did not work?","If restarting the app did not work, you can try restarting your phone or uninstalling and reinstalling the app."]
["Can I talk to somebody on the phone instead of chatting?","Yes, you can tap on Schedule Call to make a callback appointment."]
["How do I edit the enabled devices for my camera subscription?","You need to edit the enabled devices in your app. Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can select the devices you want enabled."]
["When does the free trial for the new camera end?","The free trial ends after 30 days."]
["When is my subscription set to renew?","The subscription is set to renew on 11/12/2024."]
["Where can I check the status of my subscription?","You can see the subscription in the cloud tab of your app. You can also check the status of the subscription in your Google account."]
["How can I make payment changes or cancel my subscription?","You would make any payment changes or cancel the subscription in your Google account."]
["How can I check the status of my subscription?","To check the status of your subscription managed via Apple, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status. You can then cancel or adjust the payment method there and start a new subscription."]
["How can I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["What should I do if I want to resubscribe to my cameras?","You can go back to your Google account and look at the subscription status. You can cancel the subscription. Then you can go back to the Smartz Eaze app and resubscribe. If you subscribe to the same plan and use the same Google account, it will not charge you again and will just reapply the subscription to the cameras."]
["How do I cancel my membership?","It looks like you're currently subscribed via Apple so you would need to cancel from your Apple subscriptions. Here is a link with information on how to do that: https://support.apple.com/en-us/118428."]
["How much is the monthly payment and is it necessary to sign an agreement?","Paid cloud plans are optional not required. We offer (2) paid cloud plan options: 7-day & 30-day. Each cloud plan applies to an individual camera."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How can I add two cameras to my plan if I already have two cameras active?","Your two that are already subscribed are subscribed through Google. If you subscribe in the app on the same account, you would want to pick all 4 which would apply a prorated credit for the time left in your old plan and would charge you a prorated amount for the 4 based on the time until your next renewal date (which looks like it would be in August of next year). Otherwise, if you want 2 separate bills, you could instead subscribe the other two separately via user.zmodo.com."]
["Where can I subscribe for the additional cameras?","You can subscribe for the additional cameras at user.zmodo.com."]
["How do I cancel?","How you cancel a subscription would depend on how you start your subscription. If you start it in your mobile app, then you will cancel through your Google or Apple account. If you start the subscription in the web app, then you would cancel in the web app."]
["Can I cancel at any time?","Canceling is a process that usually takes less than 30 seconds. The process is different because Google and Apple process in-app purchases on their devices. So if you purchase it in the app, then you have to cancel it through your Google or Apple account."]
["Can I cancel through my phone?","If you start it in your mobile app, then you will cancel through your Google or Apple account."]
["How can I cancel through the app?","If you start it in your mobile app, then you will cancel through your Google or Apple account."]
["What should I do if I'm experiencing a payment failure when trying to start my free trial?","If you're seeing a page that says 'uh oh' and indicates something went wrong with your payment when you hit start free trial, that is likely the cause of the payment failure."]
["How will I know when the issue with starting the trial is resolved?","You can try again to start the trial to test it. It should definitely be resolved by the time your trial is up, but you may try earlier too if you'd like."]
["What should I do after my current service ends?","You may go to the cloud section of the app and start your trial as normal once the issue is resolved, or you could wait until your current service ends to start it if you would like."]
["Is it mandatory to have a cloud?","No, the cloud service is optional and not a requirement."]
["Where will my recordings go if I don't have your cloud?","Cameras without cloud service will create a 10s clip when there is motion to trigger it, then have a cooldown of 3 minutes. If there is more motion, it will take another 10 second clip. You can review these clips in the event section of the app and download them onto the phone from there before they overwrite to make room for more video. They do not save on the phone unless you download the clip to save in the phone's photo gallery."]
["Can I link my personal cloud to this camera?","No, the cameras are not compatible with NVRs, DVRs, or third party cloud services."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["How can I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["How can I cancel my subscription via Google?","If you do not have access to an Android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["What should I do if I cannot resubscribe because it says I already have a subscription?","If you cannot resubscribe because it says you already have a subscription, check if you are logged into the correct Google account that was used to start the subscription. You can also try subscribing through the web app at user.zmodo.com."]
["¿Qué plan necesito comprar para que las cámaras estén grabando continuamente?","Si desea una grabación continua, deberá suscribirse al 'Platinum Plan'."]
["How do I resubscribe to my subscription?","If you would like to resubscribe, you may do so from the store section of the app."]
["Are there any specials on 4 cameras?","At present we do not have any cloud promotions, but we often have them around the holidays."]
["Do you have a customer service line?","We do not have an 800 customer service line, but we do have callbacks available on request."]
["How can I schedule a call?","You may schedule one via that button. Please make sure to submit your phone number in the XXXXXXXXXX format without any spaces or dashes."]
["Can I cancel my subscription?","Yes, you can cancel your subscription. The agent confirmed that they have canceled the subscriptions for the cameras."]
["Do I have to pay for them all together?","If you want to subscribe through your Apple account, yes. It only allows one subscription through your Apple account. So you would pay for both of them together."]
["How can I contact customer support?","You can contact customer support by reaching out through the customer care channels provided on our website or app."]
["Why is my payment processed through Google?","It's normal for Android phone users; when you subscribe in the app, it goes through Google for the billing processor. For Apple users, the same is true for Apple, and they are the processor instead."]
["How do I check my billing history?","To check your billing history, open the Play Store, click your profile in the top right, then click 'Payments and subscriptions.' From there, you can check subscriptions or payments to see the billing history."]
["Why does the playback take me to the beginning of the day?","Whenever you click playback, it will take you to the beginning of the day, then you would use the scroll wheel to select the specific time and select it by tapping."]
["What does CH1 mean in relation to my camera?","You have an NVR, and the NVR itself labels cameras based on their channel. It's telling you that CH1 is the Luke camera for the NVR. You can ignore this as it really doesn't matter for the NVR itself unless you are viewing it locally with a monitor/mouse, as it will not show the cameras' individual names and would only show the CH1, CH2, etc. names only."]
["What should I do if my camera is not recording?","You can try restarting the app. That means to close the app completely, not just minimize it, and then open it again. You can also turn off the phone or tablet and then turn it back on to restart the app. If that doesn't work, you can also uninstall and reinstall the app."]
["How can I cancel a subscription?","You can cancel the Google subscription through your Google account, or you can cancel the subscription managed through the web app by canceling it in the app."]
["Do I have a problem with my subscription?","It looks like you just subscribed this morning. So it only would have footage on the camera you subscribed from the time you subscribed onward."]
["If I subscribe today, will I be able to access camera footage from before my subscription started?","Paid cloud plans start when purchased. It will not allow you to playback footage from before the cloud plan started."]
["Can I wait until October 30th to renew my subscription?","You can wait until October 30th to renew, if you would like to."]
["What happens if I resubscribe to the same plan?","Resubscribing to the same plan would just restart the automatic renewal. So instead of expiring on 10/30/2024, it will renew."]
["Why does it say there are no devices under my subscription?","That is because you were not able to edit the subscription, so Dillon manually added the subscription to the cameras."]
["What should I do if I can't renew my subscription?","You should resolve the payment method issue you were having with your Google account and then try to renew."]
["Will my service continue until September of 2025 after cancellation?","You will still have the full service time you'd already paid for going until September of 2025 on those cameras."]
["Will I receive an email confirming that my subscription will not renew?","You would have already received an automated email about cancellation. If you do not see it, please check your spam."]
["How do I enable my subscription on the meShare app?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Can I use the meShare app with Zmodo cameras?","Yes, you can use the meShare app with the Zmodo cameras."]
["How can I switch my plans to the new camera?","You can edit the enabled devices on your subscription in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["Can I delete the old camera that doesn't work anymore?","Yes, you can delete cameras from your account if you would like to."]
["How do I link my cameras to the cloud service subscription?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What happens after I cancel my subscription?","There will be automated emails that get sent about the cancellation."]
["How can I delete the credit card on file after canceling my subscription?","You can try refreshing the page now that the subscriptions have been canceled. Otherwise, once the subscription is expired, you can remove it."]
["How do I enable the plans on my cameras?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Can I add my new camera to an existing subscription?","If you want to move an existing subscription from an old camera onto a new camera, you can go to the store tab at the bottom of the app, hit view details on your subscription there, then change device to assign the service to your new device."]
["When will I be charged again for my subscription?","Nov 30th is the next renewal date as you subscribed to that plan on 10/30. It would charge each month on the 30th (or closest equivalent for February)."]
["How do I edit the enabled devices on my subscription?","To edit the enabled devices on your subscription, tap on Cloud and then scroll down to the active subscription. Tap on View Details and then tap on Edit. Then you can change the enabled devices on the subscription."]
["How do I use my camera for free?","The subscription is optional and is only for recording purposes. If the camera is offline, subscribing won't bring it online again. You would just have to go through the setup with the device to try and get it back online."]
["What does my Clips Plan subscription include?","Your subscription is the Clips Plan. So the camera would not record continuously. The camera will record when it detects motion. You can tap on the Events tab at the bottom of the app to see the motion events from the cameras."]
["What are the subscription options and their prices?","There are two subscription options, the Premium Plan and the Platinum Plan. The Premium Plan is $4.99 per month or $49.99 per year. The Platinum Plan is $9.99 per month or $99.99 per year. The Premium and Platinum Plan subscriptions are per device."]
["How do I speak with an agent?","It looks like you have a subscription for one device already on your account. How can I assist you with your subscription?"]
["How do I cancel my camera subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I check if my subscription is canceled on Google Play?","To check if your subscription is canceled, open the Play Store, click your profile in the top right, click 'Subscriptions,' then look for the subscription. If it shows an expiring date, that means it's canceled. If it does not show an expiring date and has a renewal date, you would tap 'Cancel,' and if it is canceled successfully, it will show an expiring date."]
["¿Cómo puedo ver mi historial de pago?","Para revisar tu historial de pago, debes ir a tu cuenta de Google en Play Store, hacer clic en suscripciones y te mostrará detalles allí."]
["What day did I cancel my subscription?","It looks like you canceled your subscription on 10/12."]
["How do I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["Can I contact Zmodo for billing questions?","You can contact us for billing questions if you want to. The subscription is just managed through your Apple account, so there is not a lot we can do billing related other than answer some questions."]
["What is the phone number for customer service?","Unfortunately, the chat does not provide a phone number for customer service."]
["How can I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How can I check the current status of my account?","To check the status of your subscription managed via Apple, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status. You can see the status of the subscription here and if it will expire or if it will renew."]
["How can I change my subscription to only one camera?","In order to change your subscription, you can go to the cloud tab in the mobile app, choose to subscribe, and then subscribe for only the one camera you want subscribed. As it is a downgrade, the next renewal date would then roll into your new 1 camera subscription."]
["Does that mean my account is no longer active?","It means there is not an active subscription on your account. The last charge was from 1/11/2022 and the subscription expired."]
["How can I enable the cameras on my subscription?","You can enable the cameras from the subscription area in the app. Scroll down, then tap on 'edit/change device,' select the cameras, and tap 'enable.'"]
["How do I cancel my subscription plan?","To cancel the plan, you would do so from your Apple subscription area."]
["How can I create a new account?","You can create a new account from user.zmodo.com."]
["Will my devices scan on my new account, even being from an old account?","They would need to be removed from this one. If you create a new account, I can help move them there after you tell me the new account email."]
["How do I subscribe to my cameras again?","To resolve this issue and subscribe to the cameras once again, you would subscribe to the cameras again from the cloud section."]
["What should I do if the app is not responding?","You would not be trying to subscribe from the app; you would go to the website user.zmodo.com to try and subscribe."]
["How can I enable three more devices since I was charged for it?","If the subscription is canceled, that may be why it is not letting you edit the enabled devices. If you resubscribe to the same plan and use the same Apple account, it will reactivate the renewal and will not charge you again. So you can go to the Cloud tab and select the same subscription plan and tap on Subscribe. Then select the cameras you want subscribed."]
["How do I merge a new camera to my existing account?","You can go to the cloud section, scroll down to subscriptions, click edit next to your current subscription then try enabling the new camera to the plan there."]
["Why is my fourth camera on a separate subscription?","It looks like you added the camera to your account later and so started a separate subscription on the camera."]
["How can I resubscribe my fourth camera?","You can resubscribe that camera if you would like to through the mobile app or the web app."]
["What should I do if I am having trouble subscribing to the premium membership through the mobile app?","If you are having trouble subscribing through the mobile app, you can try going to the web app at user.zmodo.com and subscribing through the web app. That subscription will go through our payment process rather than through your Google or Apple account."]
["When I cancel the subscription, will the cameras continue to record for the time that was paid for?","When you cancel the subscription, the cameras will continue to record for the time that was paid for. Canceling the subscription stops the automatic renewal, so the subscription will not renew, but will expire when the subscription time ends."]
["Can I get credit for all pending time if I cancel my subscription?","No, as I mentioned, canceling would not refund the subscription. I cannot issue a refund as the payment is processed by Apple."]
["Who processes the payments for the subscription?","Apple processes the payments for all in-app purchases on their devices. So Apple has your payment information. We do not process the payment and do not have your payment information."]
["How do I cancel my subscription?","You would need to cancel through your Apple subscriptions. Here is a link with more information on how to do that: https://support.apple.com/en-us/118428."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my Google subscription?","In order to cancel a Google subscription, you would need to do so from your Google subscriptions. Here is a link with more information on how to cancel: https://support.google.com/googleplay/answer/7018481"]
["How long has my camera service been active?","The camera was first setup in Feb 2021."]
["How long can I go back to view footage with the cloud plan?","With the 30-day cloud plan, you can playback the last 30 days. Anything before that would no longer be available."]
["What is the longest cloud plan Zmodo offers?","The 30-day cloud plan is the longest cloud plan Zmodo offers."]
["How can I playback footage now?","To playback footage now, you would tap on the playback button of either camera. But currently, you can only playback the last few minutes."]
["Can I playback on that day?","You can playback the last few minutes after you enabled the cloud plans on the cameras."]
["Why can't I see playback for the 27th?","You only assigned the service onto the devices a few minutes ago, so you would only have recordings from the time you assigned the service to the devices."]
["What should I do to see footage from the last 30 days?","You have a plan that allows for the premium (7-day) storage for up to 2 devices which you may assign and move around the service at any time. You need to ensure the service is assigned to the devices to record footage."]
["How can I subscribe to a camera without using my Google account?","You can go to the web app at user.meshare.com and subscribe through our payment processor instead of through Google on your Android device."]
["What should I do if my devices are not enabled on the subscription?","Tap on the Cloud tab at the bottom and scroll down to the subscription. Tap on View Details and then tap on Edit. Here you can select the cameras to enable the subscription on them."]
["What can I do if I am having issues with my subscription?","You can try restarting the app or uninstalling and reinstalling the app. The other thing you can try is canceling the subscription. Then if you resubscribe to the same plan with the same Apple account, it would not charge again and would just reactivate the subscription."]
["What does it mean if the camera feed is showing grey?","If it's showing grey it means the camera stopped detecting motion."]
["How can I enhance the sensitivity of my camera's motion detection?","To adjust this, adjust the detection area to focus on the specific region of interest. This enhances sensitivity, ensuring more accurate alerts and recordings in those areas."]
["Can my subscription get moved to the new camera?","You can go to the cloud tab of the app, hit view details on your subscriptions, then edit next to enabled devices to move it to your new device."]
["What should I do if my camera is offline?","If your camera is offline, it may be due to network or power conditions at your location. The cloud subscription is only for recording purposes and does not affect the camera's online status. You can troubleshoot by checking the indicator lights on your camera and ensuring it is properly connected to your Wi-Fi."]
["What does it mean if the camera is not blinking green?","If the camera is not blinking green, it indicates that the camera is not online. You should check for any indicator lights on the camera to determine its status."]
["How can I enable my cameras for cloud service recording?","To enable your cameras for cloud service recording, go to the cloud tab of the app, hit 'view details' on your current subscription, then edit the enabled devices. Select your cameras and hit 'enable' at the bottom to assign them."]
["What should I do if I am charged twice in one month?","If you believe you were charged twice in one month, please provide information on the second charge you are referring to, as the agent can check your account for any discrepancies."]
["How do I transfer my cloud service to another camera?","You can go to the cloud section, scroll down to the subscriptions section, click edit, then disable the camera you wish to remove cloud service from and enable the new camera you wish to add the service to instead."]
["Can you tell me how much I will be charged for my camera subscription?","You can see the renewal info in the Me section if you click the payment management area, but it will be the same as last year, 124.97."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["What should I do if my cloud service is not active?","It looks like you subscribed for one camera through an Android device and the other may be through an iOS device. Please specify which camera you are having trouble with."]
["Why can’t I playback and I have 2 cameras on my subscription?","I synced and restarted the camera that was not recording. It should start recording when it finishes rebooting. It usually starts showing the recorded footage after about 10 minutes, but it can take up to 60 minutes to get a small backlog of footage recorded."]
["What needs to be done to continue the service for the cameras?","To continue the service, you would just have to resubscribe the cameras once the time is done on the current ones."]
["Until when will the service be available for the 2 cameras?","The service for the 2 cameras will be available until 2025-12-24."]
["How do I cancel my 1 camera monthly plan?","To cancel your subscription, go to the Play Store, click your profile in the top right, click 'Subscriptions,' then select the subscription and choose 'Cancel.' You will know it was successfully canceled if it shows the expiring date instead of the renewal date."]
["How do I cancel my subscription?","I have canceled the subscription and it will not renew again."]
["How do I subscribe for additional cameras in the Zmodo app?","You need to subscribe again for the new number of cameras you want to subscribe directly on the Zmodo phone app. Google will charge you again but they will issue a credit or refund for the remaining time on the old plan."]
["Can I use a new credit card to pay for the subscription?","The payment would go through your Google Play account, so if your new credit card is connected to your Google Play account, it would be used."]
["Is there a phone number to call?","There is not a phone number that you can call. You can tap on Schedule Call to make a callback appointment."]
["How do I enable the cameras I have no access to?","To edit the enabled devices on your account, go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What should I do if I cannot submit my callback request?","Make sure there are not any dashes or spaces in your phone number. It will only take it with just the numbers."]
["How can I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["When will my clips plan expire?","Your clips plan should expire around Oct 12, 2024."]
["What should I do after my clips plan expires?","After your clips plan expires, you will be able to sign up for a continuous plan."]
["How do I stop an automatic withdrawal?","Since you are subscribed through Google, you would need to cancel through your Google subscriptions. Here is a link with more information on how you may do that: https://support.google.com/googleplay/answer/7018481."]
["What should I do if the time on my camera is incorrect?","To correct the time on your camera, perform the following steps: Step 1: Click live on an individual camera. Step 2: Click the settings gear in the top right. Step 3: Click the three dots in the top right. Step 4: Click on timezone. Change the timezone to an incorrect timezone, then back up to the live viewing area. Step 5: Check that the camera's time has changed. Step 6: Tap on timezone again, this time click the correct time, then back up to the live video and check that the time has changed to the correct time."]
["How do I check if my camera is recording correctly after adjusting the time?","To test if the camera is recording correctly, reboot the camera by unplugging it and plugging it back in. Once the camera is back online, move in front of the camera to trigger motion. After triggering, click on the alert or playback and check if the new alert/event is correct."]
["What is the difference between the Clips plan and the NVR recording?","The Clips plan records only when there is motion, so it will show clips of events. If the cameras are connected to an NVR, the NVR records continuous footage, capturing both motion and non-motion areas. To see the continuous footage, click playback on the NVR and select the camera."]
["What are the business hours for customer support?","Our new hours of availability are Monday to Friday: 9 AM to 12 PM and 1 PM to 6 PM CST, excluding holidays."]
["How do I cancel my subscription managed through my Google account?","To cancel your subscription through your Google account, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How long does the camera save footage on the Premium Plan?","The cameras only record when there is an active subscription on them. If the camera had the Premium Plan, it would save the footage for 7 days."]
["How long does the camera save footage on the Platinum Plan?","If the camera had the Platinum Plan, it would save the footage for 30 days."]
["If the footage was recorded while the camera was on the Premium Plan, will changing to the Platinum Plan change how long that footage is saved for?","If the footage was recorded while the camera was on the Premium Plan, changing to the Platinum Plan would not change how long that footage is saved for. It would still be saved for 7 days, because it was recorded on the Premium Plan."]
["How can I enable the clip plan on device 3?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What can I view from device 3 if it does not have an active cloud plan?","You should be able to view up to 10 second motion alert clips from this camera on the events tab from the past 12 hours."]
["Can I retrieve cloud recordings older than 30 days?","Unfortunately, there would not be any footage beyond those 30 days still saved to the cloud."]
["How do I link cloud service to the new camera?","Once you connect the camera to your account, you can edit the enabled devices in the Cloud tab of your app. Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit."]
["How do you contact support?","You can tap on Schedule Call to make a callback appointment if you would like to."]
["How do I activate my cameras after paying my subscription?","To activate your cameras, go to your cloud section, hit 'view details' on your current plan, then hit the 'edit' button there."]
["What should I do if I don't see the edit button?","If you don't see the edit button, please try resubscribing on the same Apple account to the exact same plan you already had. This should resend the information from Apple and hopefully resolve the issue with your edit button."]
["Do you still offer the clip plan for new customers?","You already have the clips plan. So you should be able to edit it and enable other devices."]
["What is the difference between the Premium Plan and the Clips Plan?","The Premium Plan records continuously instead of just when the camera detects motion. The Premium Plan is per device, so you could start it on just one camera if you wanted to."]
["Do I still have my subscription?","It looks like your camera is not subscribed, you will have to subscribe the camera for it to have service."]
["Why can't I access my playback video?","It looks like the cameras got desynced and stopped recording to the cloud. I synced and restarted the cameras and they should begin recording again when they reconnect. It usually starts showing you footage within 10 minutes, but can sometimes take up to 60 minutes to get a backlog of footage to show."]
["How do I cancel my subscription if I'm subscribed via Google?","You would need to cancel via your Google subscriptions. Here is a link with more information on how to do this: https://support.google.com/googleplay/answer/7018481."]
["How can I get the footage from September 25th, 2024?","There is not a way to get it. The Premium Plan saves the last 7 days of footage. After 7 days the footage is deleted from the cloud. If you need to save footage, then you would want to make a clip in the mobile app or on the web app on your computer before the footage is removed from the cloud."]
["How do I setup payment process?","I apologize for the delay in my response. It looks like there is an issue with the Cloud Plan subscriptions that was just reported while I was working on the issue with you."]
["Is my free trial good for now?","Yes, it looks like the free trial is enabled on six of the cameras."]
["Will I be able to setup the other two cameras on a cloud plan once the issue is resolved?","Yes, once the issue is resolved you will be able to subscribe the cameras."]
["How do I unsubscribe from my Zmodo subscription?","To unsubscribe from your Zmodo subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["What should I do if my camera is still showing it is recording to the cloud after the trial has ended?","You can either wait for the 7 days from the 23rd to see if it clears the recording trial once the last day of recording is removed, or you can perform a factory reset on the camera and remove it from the account to try and clear it."]
["How does the cloud service recording work for my camera?","The plan subscribed for the Front Door camera is the 7 day plan, which means when something is recorded, it will be able to be viewed and saved within 7 days. After the 7 days have passed, then that video is overwritten to make room for more footage. The cloud service starts the moment a camera is subscribed, and any video recorded after that can then be reviewed for 7 days before it's overwritten."]
["What happens when there is motion detected by the camera?","When there is motion, the camera will take a consecutive video until the motion stops. After that, the camera will take a picture every 10 seconds and compile that into video form for you to view. The Red and Yellow areas in playback indicate motion, while the Blue indicates when no motion is present."]
["Will I lose the chat if I delete and reinstall the app?","No, the chat will still be here. It would only close if you fail to respond to the automated chat warning message, which is sent into the chat after 5 minutes of no response."]
["¿Cómo puedo mover el servicio de mi cámara?","Vaya a la pestaña Nube en la aplicación móvil y desplácese hasta la parte inferior. Debería ver una descripción general de su suscripción; haga clic en 'Ver detalles'. Luego, seleccione 'Editar' junto a 'Dispositivos habilitados'. Cualquier dispositivo que tenga la marca de verificación se habilitará después de tocar 'habilitar' en la parte inferior."]
["Do I need a subscription for cloud storage?","Yes, when subscribing you choose which devices to subscribe, if you only wish to subscribe 3 that is perfectly fine."]
["How can I subscribe to the cloud storage?","You would go to the cloud area of the app, choose the plan and the price then hit subscribe, then select the camera and double check the plan, price, and cameras are what you want then continue and it will ask for billing information."]
["How can I check if my subscription was successful?","Once completed at the end of the process it will say if it was successful or not, if you are unsure you can always check in that cloud section if you scroll down to where it says subscriptions it should show the new subscription there."]
["Are cloud subscription plans eligible for refunds?","Cloud subscription plans are not eligible for refunds."]
["What should I do to avoid future billing?","To avoid future billing, you must cancel your subscription before the next renewal date."]
["What happens after I cancel my cloud subscription?","After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How long does the device hold footage after subscribing?","The device would hold up to 30 days of footage."]
["How does the intelligent recording work?","The intelligent recording does a screenshot every 10 seconds when there is no motion detected and full video when motion is detected."]
["Why is there a delay in footage availability in the app?","There is generally a 5-10 minute window immediately after footage is recorded before it is available in the app due to video processing times."]
["How can I manage my cloud service plan and the cameras on it?","You can enable and disable cameras from the cloud section. Next to where it says subscriptions, there is an Edit button. After you press that, you can see the cameras currently enabled. If you want to adjust the billing info, go into your Apple account to the subscriptions area to view the details. This is also where canceling is possible if needed. If you have trouble enabling, you can cancel the plan from the Apple subscriptions area, then go back through the subscribing process in the app to re-enable the cameras. Just make sure you choose the same plan and pricing, and it will not charge you again, only enable cameras."]
["How do I change my payment method?","To change your payment method, go into the app to the Me section, then select the option that says payment management. There you should be able to update the card info for future payments. If you have trouble with that, you can also log into your account from our Web app at https://user.zmodo.com/login and try to update the payment info there."]
["How do I take a screenshot on a Samsung A35?","You will want to press and then release the side button and the volume down button at the same time. The screen may also flash when it takes the screenshot."]
["How do I edit my subscription to add a new camera?","Tap on Cloud at the bottom of the app and scroll down to the active subscription. Tap on View Details and then tap on Edit. You can select devices you want enabled on the subscription."]
["Can I cancel and get refunded for my three cameras I paid for that isn’t subscribed?","You can cancel at any time, Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date. After canceling the time will be available for you to use/utilize."]
["How do I add cameras to my cloud service?","You would go to the cloud section, click view details next to the plan then click on the cameras you wish to enable and that will add the time onto the camera."]
["What happens to my service after I cancel it?","Your subscription will not renew further, but you'll still have the full service you've already paid for."]
["How can I avoid future billing for my cloud subscription?","To avoid future billing, you must cancel your subscription before the next renewal date. Cloud subscription plans are not eligible for refunds. After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How do I cancel my subscription via Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I stop getting charged for the premium subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I get the Camera on the subscription plan?","I have moved the subscription time to the 'Gazebo' camera. When the subscription expires, it will not automatically renew. If you want the camera to continue recording, then you can start a new subscription on the camera at that time."]
["What should I do if my emails to support are bouncing back?","Your emails to support are probably bouncing back because the company is Zmodo and the support email is support@zmodo.com."]
["What number can I call?","You can tap on Schedule Call to make a callback appointment."]
["What happens when I delete cameras from my account?","Deleting the cameras from your account and connecting the cameras does not cancel the subscription. If you setup new cameras, you would need to edit the subscription to enable the subscription on those cameras. You can tap on the Cloud tab at the bottom and scroll down to the active subscription. Tap on View Details and then tap on Edit. Then you can enable the cameras you want subscribed."]
["What does the new owner need to do to subscribe to the service?","You would need to remove the devices from your account before anyone else would be able to set them up on a new account."]
["Have my subscriptions been canceled?","The subscriptions on your account have not been canceled."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["Can I recover a video that was deleted from December?","Any footage more than 7-days ago would now be deleted unless you saved the clips to your phone's photos."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["What is the difference between the Zmodo and Smartz apps?","The different cloud plans and the home pages but they both have similar functionalities."]
["What is the vault in the Smartz app?","The vault means saving it in your system and not on my phone's photo album."]
["How long can I scroll back with the Zmodo plan?","The Zmodo plan is 7 days."]
["What plan do I have on Smartz?","None unless you subscribe."]
["Can I go back 30 days and save to my phone without a subscription?","No, only 7 days with your Zmodo subscription."]
["How can I cancel a subscription from my Apple account?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I enable a camera on my subscription in the Zmodo app?","In your Zmodo app, go to the Cloud tab and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What should I do if my camera shows a poor connection?","Unplug the camera, plug it back in, and check what light you see in the camera when you plug it in. There will be a green or blue light in the camera lens when it is powered on."]
["How do I set up the camera using the QR code method?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["How do I reset my password?","To reset your password, please follow these steps: Tap 'Me' located in the lower right corner of the screen. Select 'System Settings.' Choose 'Reset Password.'"]
["What should I do if I want to cancel my subscription?","You need to cancel the subscription via the Google menu and then resubscribe via the app to have Google resend the subscription information. It shouldn't charge if you subscribe for the same plan."]
["What is the difference between the clips plan and the continuous plan?","The clips plan records the same motion as the continuous plan. The difference is that the continuous plan also records a screenshot every 10 seconds when there is no motion. Both plans would record all detected motion as video."]
["How can I find the transaction ID for my current continuous plan?","To find the transaction ID for your current continuous plan, go to the Google Play app, tap your icon in the top right, go to payments and subscriptions, then budget and history, tap the charge, and then hit view."]
["How can I connect the NVR to the screen?","When you connect it, you can click on the Main Menu button at the bottom left corner. Then General Settings and then Date & Language."]
["Will fixing the date on the NVR affect future recordings?","It will change all future recordings after the time is changed. It may not change anything that was already recorded."]
["How do I cancel my cloud subscription on cameras?","I have canceled the subscription and it will not renew again."]
["¿Cómo puedo ajustar mi plan de suscripción?","Puede ir a la aplicación, ir al área de la nube, desplazarse hacia abajo y al lado del sub buscar una opción de cambio de plan. Si no la ve, haga clic en ver detalles o editar y luego busque esta opción."]
["¿Cómo puedo verificar mi suscripción en Google Play?","Para llegar allí, debe abrir Play Store, hacer clic en su perfil de Google en la parte superior derecha, hacer clic en suscripciones y luego tocar el sub; se mostrará el plan actual y cuándo se renovará allí."]
["How do I get today's full video starting at 12 am?","The camera when it was not subscribed did not take video like how it does with the subscription, it only takes 10 second clips without a subscription."]
["How can I get access to the video before I subscribed?","You can view any of those clips created within the last 12 hours from when you were not subscribed from the alerts section, but you would not see anything longer than the 10 second clips the camera took or anything from before 12 hours from when you started the subscription."]
["How do I make a 10 second clip longer?","The camera only takes 10 second clips without a subscription, and when a subscription is started, it begins right when it's subscribed, it does not unlock or uncover the video that was not recorded."]
["Is there any way of retrieving the full video in the last 12 hours?","No, the camera when it was not subscribed did not take video like how it does with the subscription, it only takes 10 second clips without a subscription."]
["What happens when I subscribe?","Now that the camera is subscribed, if anything occurs in the future thanks to the cloud service, it will take a continuous video when there is motion and when there is no motion, the camera will take a picture every 10 seconds."]
["How does motion appear in the playback?","Motion will appear in the playback as yellow or red, no motion (the pictures every 10 seconds) will appear blue on the playback timeline."]
["How many cameras do I have on a paid subscription?","You have (2) 7-day monthly cloud plans on cameras ZMD16G7I7202912 front door, ZMD16HPI7201718 street. They will next renew around Feb 8 2025 unless cancelled before the renewal date."]
["How can I transfer the current subscription to the new cameras?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I apply my service to a camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Can I delete the device and reinstall it to see if it picks up the cloud membership?","You don't have to reinstall the device if there is an issue with a subscription; that won't help unfortunately."]
["What should I do if I'm trying to book a call and it's not submitting?","Make sure there are no dashes in the phone number and only a 10-digit phone number, with area code."]
["How do I download clips if I have a subscription?","You would download it by tapping on the download symbol on the right side of the clips where it is listed under Alerts."]
["How do I cancel a Google cloud plan subscription?","If it is a Google cloud plan subscription you will need to cancel it through your Google play account. Follow the info in this link to cancel it: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How do I cancel my iCloud service for one of my cameras?","There is a Yearly Premium Plan for one device on the 'Front gate' camera on your account. I have canceled the subscription and it will not renew again."]
["How do I combine all my cameras under one account?","To combine your cameras under one account, you would need to cancel the current subscription on one camera and move the remaining subscription time to another camera. For any additional cameras, you would need to start a separate subscription."]
["How much is the subscription for multiple cameras?","The Premium Plan is $4.99 per month or $49.99 per year per device. If you subscribe all of the cameras to the Yearly Premium Plan, then yes, it would be $49.99 per device."]
["Can I start a monthly plan for the remaining cameras?","Yes, you can start a monthly plan on the cameras if you want and cancel it at any time."]
["How do I start a subscription for the remaining cameras?","You can go to the Cloud tab and start a subscription through your mobile app or through the web app at user.zmodo.com."]
["What type of recording does my subscription allow for?","The plan you paid for allows for intelligent recording which means it will do full video whenever motion is detected and then when no motion is detected it would take a screenshot every 10 seconds."]
["How long are the recordings held on your servers?","The recordings will be held for 7 days on our servers according to your plan."]
["Is there a plan that offers 24/7 video recording?","There are no plans that have 24/7 video recording and have never been any plans of that nature."]
["When did my recording start again after the payment?","It is already on, but it only started to record again once it went through. So you should have videos from then onward again."]
["What is your price for 7-Day recording storage?","7-day Monthly $4.99/month per device or $49.99/year per device."]
["How can I edit my Clips Plan subscription?","You will want to go to user.zmodo.com and edit the subscription through the web app and not your mobile app."]
["What should I do if I can't attach a screenshot to the chat?","If you are having trouble attaching a screenshot to the chat, then you can try restarting the app and send it again. Or you can email it to support@zmodo.com."]
["Is there any plans that cover all of your cameras for one low monthly price like all the other camera companies charge?","The subscription plans are per device and you can subscribe as many of them as you would like to the subscription, but it would increase the price for each additional camera."]
["What should I do if I want to subscribe to a new plan for my camera through Apple?","You need to subscribe again for the new number of cameras you want to subscribe. Apple will charge you again but they will issue a credit or refund for the remaining time on the old plan."]
["How can I remove my payment info?","It looks like your subscription goes through Apple for the processor, due to this I am unable to cancel it from my end. However, it can be canceled in your Apple subscription area by you. To do that, you would go into the Apple device settings, click your Apple profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is successfully been canceled when it shows an expiring date."]
["How can I view my subscription details?","You should be able to view your subscription details in the cloud area, and if you need more billing information you can also look in the Me section under Payment management."]
["How do I change my credit card on my subscriptions?","You can try updating the card in the payment management area."]
["Is the 7 day cloud plan for 2 devices for $2.50 still available?","The pricing can vary if there is a discount or deal at the time you subscribe, so you can look in the cloud section in the deals area for any deals for cameras or cloud service."]
["When do my cameras renew?","They renew on the third of every month."]
["Can I subscribe to all my cameras again through the web portal instead of iCloud?","Yes, you can re-subscribe the cameras in the web app. You would do that in the cloud section."]
["Will there be any deals for Black Friday?","We normally have deals for Black Friday, but the sales team is the one who pushes those out. I would recommend checking the Cloud section in the deals area and also check your emails for messages when there are discounts for holidays."]
["How long does the free trial last?","The free trial is active until 1/11/25, and you should have recordings from the past 2 hours."]
["Why am I not receiving notifications?","For notifications, please make sure notifications are set to on via the home page of your app, unplug the camera, plug it back in, and once it returns to solid blue to where it is connected, make a movement to see if you can get a notification."]
["What is the difference between the free plan and the cloud service regarding video availability?","The free plan would have clips available immediately, but they're capped at 15 seconds. The cloud service typically takes 5-10 minutes before video is available."]
["How can I sign up for a new cloud plan?","You can sign up for a new cloud plan either on the phone app or on the web app from a computer."]
["Do I need to reset the camera to add a subscription?","No need to reset the camera."]
["Do cloud plans auto renew?","Yes, cloud plans auto renew unless cancelled before the renewal date."]
["How can I add a subscription for another camera?","You can sign up for a cloud plan on the web app for just the back yard camera."]
["¿Qué debo hacer si mi suscripción se canceló y no puedo hacer el pago?","Tendrás que volver a suscribirte en la sección de la nube para que el servicio comience nuevamente. Toda la facturación se realiza a través de Google."]
["If I start a subscription today can I access anything previously automatically deleted from last night?","Unfortunately, there would not be footage from before you start the subscription."]
["How do I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["What should I do if I am still being charged after unsubscribing?","If the cloud plans renewed, then you would want to follow the info in this link to double check the plans are cancelled through your Google play account: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How can I enable devices on my subscription?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Why is my payment not going through?","It looks like your bank is declining the payment as it suspects it may be fraud. You may want to use a different payment method or contact your bank."]
["What happens if I unblock the charge?","I am not sure. It may go through, but if it does not, then you may want to contact your bank or credit card company."]
["How do I set up my devices to the house plan?","You would need to go to the cloud section of the app, hit view details on your plan, then edit next to enabled devices to adjust the assigned devices."]
["Is it possible to get a refund for the cloud service subscription?","The cloud service is a non refundable service, it states this in our terms of service which were agreed to when subscribing, so a refund is not possible."]
["How do I cancel?","You can cancel through the web app that you used to subscribe the cameras. Go to the subscription tab and click on the camera that you want to cancel and cancel the subscription."]
["How can I move my devices to another account?","Once you log into that account, you can go to the cloud section of the app, hit the view details option on your subscription, then edit next to the enabled devices which will then let you move the service to whichever device you would like."]
["How can I update my payment method for the cloud service?","You can update your payment method in the Payment Management section of the account tab on the web app at user.zmodo.com."]
["What should I do if my old card has been canceled?","If your old card has been canceled and you don't have another card, you can wait for your subscription to expire from the Grace Period and start another subscription."]
["How do I cancel my subscription through Google?","You can cancel it from your Google account subscriptions by opening the Play Store, clicking your profile in the top right, choosing 'Subscriptions,' then selecting the subscription and choosing 'Cancel.' You will know it is canceled successfully if it shows an expiring date."]
["Can I get a refund for the last two months of service?","The cloud service is a non-refundable service, which is stated in our terms of service that you agreed to when subscribing. A refund is not possible."]
["How can I enable a camera on my cloud subscription?","You can enable it on your subscription by editing the subscription in your app. Tap on Cloud and scroll down to the active subscription. Tap on View Details and then tap on Edit. You can then enable the camera on the subscription."]
["How do I cancel my zmoto cloud service subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I update my payment method for my subscription?","The subscription that failed to renew is managed through your Google account. You would want to edit the payment method used in your Google account."]
["How can I check the status of my subscription managed by Google?","You can check the status of your subscription managed by Google by going to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["Do you keep footage past the 7 days we pay for, or is it automatically deleted?","After the 7 days, the video overwrites to make room for more with the plan you have. Any video that would have been on the 20th of December has already been overwritten sadly, there is no way to get that back."]
["What is the expiration date of the Yearly Premium Plan?","The Yearly Premium Plan will expire on 6/16/2025."]
["What is the expiration date of the Monthly Premium Plan?","The Monthly Premium Plan will expire on 11/17/2024."]
["How can I export the entire footage from my bedroom camera?","To export clips from the Bedroom camera, click Playback next to the camera in the app, select the date on the calendar, then select the time and click the Scissor icon. For the mobile app, you can create longer clips of 30 minutes, and for the web app, you can create 10-minute clips."]
["Can I use a laptop to access the NVR?","No, you cannot connect an NVR directly to a computer to view it. Only a normal monitor or a TV can be used as a monitor along with a mouse."]
["How do I take clips from the NVR using the app?","In the app, click Playback next to the 'Network Video Device', then click the calendar at the bottom, select the time, and click the scissor icon. You can create 30-minute clips on the mobile app and 10-minute clips on the web app."]
["What should I do to back up the clips I create?","After creating clips on the mobile app, you can email them to yourself to have a backup in case something happens to the files on your phone."]
["Why is my garage camera not recording?","It looks like it's been going offline somewhat regularly which can sometimes impact the recording process. Fast internet doesn't necessarily mean that the device has good signal. If a camera is going in and out, that impacts the ability to record. There would not be any recordings from the time the issue started until it was resolved."]
["What should I do if my garage camera is live but not recording?","I would highly recommend further troubleshooting to test the signal strength at the location of that camera. This may require downloading another app for that test."]
["Is my garage camera recording now?","I do see it has resumed recording so it will be working for now."]
["Can I charge an individual $4.99 plan for just one camera?","Yes, from user.zmodo.com you can subscribe for one device on the premium monthly plan."]
["How can I remove my cameras from the cloud service?","To remove your cameras from the cloud service, you can try resetting the cameras and reconnecting them to your Wi-Fi network and account. Additionally, ensure that your subscription is turned off, and the devices are unbound and rebound to your account."]
["What should I do if my cameras are still recording after canceling the cloud subscription?","If your cameras are still recording after canceling the cloud subscription, you should restart the app by closing it completely. If that does not work, you can turn your phone off and on again. After that, check the Playback for your cameras to see if the recording has been deactivated."]
["How can I check the status of my subscription?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["How do I change the date in the Playback feature?","To change the date in the Playback feature, tap on the calendar icon at the bottom of the Playback screen."]
["How do I unsubscribe from the cloud service?","You can cancel your subscription from the Google subscriptions area. Open the Play Store, tap your profile in the top right, select 'Subscriptions,' then select the subscription for the cameras, and there will be a cancel option at the bottom. Once canceled, it will show an expiring date."]
["What will happen to the camera service after March 14, 2025?","It will have time until 2025-03-14, on that day to continue the camera's service you will then resubscribe the camera or else that will be the last date of service."]
["How do I cancel my subscription through Google?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I access the full footage of the cameras?","The subscription would be listed in the web app normally though or can also be seen in the Zmodo app's cloud section by scrolling down and tapping on the cameras listed there to see their subscription information."]
["Will the payments automatically be taken out like normal but through the website instead of the app?","Yes, the payments will show up on your card as meShare. So long as there are no billing issues, it will continue to renew as normal until you cancel."]
["How can I enable the clip plan for my camera?","You can enable the plan on the web app from a computer at user.zmodo.com. You may also be able to enable it on the phone app by tapping on 'store', scrolling down to view details of the cloud plan, and then tapping on 'edit' to enable the plan onto the camera."]
["How can I download video?","If you go to playback on your camera you can use the scissor icon to make a clip."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How can I change my subscription to only one device?","If you want a 1 device plan moving forward, you would need to resubscribe in the app selecting only 1 camera. If you want to cancel entirely, you would need to cancel from your Apple subscriptions."]
["What should I do if I don't want to be charged further?","If you don't want to be charged further, you would need to change your subscription."]
["How do I cancel my subscription from Apple?","You would need to cancel from your Apple subscriptions. Here is a link with more information on how you may do that: https://support.apple.com/en-us/118428."]
["Why did my cameras stop recording after I paid for a subscription?","There was a small hiccup due to your Google subscription not being cancelled yet when starting your other subscription. When it was cancelled yesterday, it turned off service on the cameras it had been impacting. It should now be resolved with the devices recording properly for the two that are subscribed."]
["How do I cancel a subscription that goes through Google?","To cancel a subscription that goes through Google, go into the Play Store, click your profile in the top right, click 'Subscriptions,' select the subscription, and then choose 'Cancel.' It will show an expiring date when canceled successfully."]
["How can I print the invoice or receipts myself?","When the purchase was made it would have sent an automated email from the original purchase receipt to the email you have for the account. You can look through your email to see if you still have it there perhaps. Each time it renews it sends an automated email as notification for the charge with the subscription details."]
["How far back can I look at my pictures?","You have the Premium Plan, which saves the last 7 days of footage to the cloud. Unfortunately, there would not be footage saved from 3 to 4 months ago."]
["How do I cancel my current subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I cancel my subscription via the Apple menu?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["What should I select when asked why I canceled my subscription?","No, just tap other or cancel."]
["What should I do after canceling my subscription?","Please resubscribe to the same plan from the Zmodo app."]
["How do I resubscribe to my plan?","Yes, just click on subscribe."]
["How do I cancel my subscription?","I was able to look up the subscription. You still had one subscription active, I was able to cancel it and it will no longer renew in the future for you."]
["How do I cancel my subscription?","You will have to cancel it from your Apple subscriptions. Open your phone settings, click your Apple profile, click subscriptions, click on the subscription, then tap cancel."]
["How can I enable my cameras if I am having trouble with my subscription?","If you are having trouble enabling the cameras for the subscription, you can cancel the subscription in the Apple phone settings, then re-subscribe again to enable them. As long as you choose the same plan and same pricing, you will not be charged again."]
["How do I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["How can I cancel my subscription?","You can cancel the subscription in your Apple account. Then go back to the Zmodo account and resubscribe the cameras."]
["Will I be charged again if I resubscribe using the same Apple account?","If you choose the same plan and use the same Apple account, it will just reactivate the automatic renewal for the subscription and will not charge you again."]
["Can I cancel my subscription at any time?","You can also cancel the subscription at any time prior to renewal and it will continue to record until the end of the subscription and would just expire instead of renewing."]
["How do I enable the cloud plan on my Zmodo camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What is the cost for a yearly subscription?","There are two Cloud Plans. The Premium Plan is $49.99 per device and the Platinum Plan is $99.99 per device."]
["How long is the subscription trial period?","Each camera gets one month of the Premium Plan as a free trial."]
["How can I check if my cameras have a free trial available?","You can tap on the Cloud tab in your app and tap on 'Start a Cloud Plan free trial today'. You will be able to see if the cameras have a free trial available."]
["How do I renew my subscription?","As long as you have not cancelled, the subscription will renew automatically on the renewal date which appears to be 11/11/24."]
["How do I stop the automatic renewal and recurring fees for my cloud subscription?","To stop the automatic renewal and recurring fees for your cloud subscription, you can cancel the subscription for your cameras."]
["Do you have a customer service number?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How can I cancel my subscription?","You can cancel your subscription by contacting customer care, and they can assist you with the cancellation process."]
["Will we still have the services till those dates?","Yes, you will have the leftover time on those cameras, but once that time runs out, they will not renew."]
["How do I enable the cloud plans on my cameras?","Go to the Store tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What should I do if my camera is offline?","This camera is offline so it won't record footage until it's online."]
["What should I do if my payment is not processing for my subscription?","If your payment information on Google is correct, you may want to check with your bank to make sure they are not denying the charge. If they are not, then I would recommend contacting the processor, Google, to see why they had trouble with the renewal."]
["What should I do if I change my subscription method?","In the future, should you ever change this and subscribe in Google, be sure to cancel the subscription first before subscribing to a camera through the web app."]
["How do I cancel my subscription?","It looks like you're subscribed through Google so you would need to cancel from your Google subscriptions. Here is a link with more information on how you may do that: https://support.google.com/googleplay/answer/7018481."]
["How can I change my payment method?","You will need to handle payment method changes through Google. Here is a link with more information on how you may do that: https://support.google.com/googleplay/answer/4646404."]
["How do I cancel my cloud storage membership?","I was able to successfully cancel the subscription you had, it will now no longer renew. The last date of service will be 2024-12-20."]
["How can I cancel my subscription for the Zmodo cameras?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["What happens after I cancel my cloud subscription?","After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["¿Puedo actualizar mi plan y pagar la diferencia si mi suscripción vence hasta abril del año que viene?","Tendría que cancelar la suscripción y, luego, tendríamos que eliminar el tiempo de servicio si desea suscribirse de inmediato. No se realizará ningún reembolso."]
["¿Necesito estar en la ubicación de las cámaras para configurar el nuevo servicio?","No es necesario estar en la ubicación de las cámaras."]
["¿Cuántas cámaras puedo tener en el plan platino?","El plan platino es a través de Zmodo y almacena grabaciones durante 30 días, el costo es por cámara, no por paquete, como Smartz."]
["¿Cuál es la diferencia entre el plan continuo y el plan Smartz?","El plan continuo almacena grabaciones durante 60 días. Graba cuando la cámara detecta movimiento; de lo contrario, toma una fotografía cada 10 segundos. El plan continuo es vía Smartz."]
["How do I switch plans?","To switch plans you would unsubscribe then resubscribe to the plan you desire."]
["Where can I find the 7 day and 30 day plans?","The 7 day and 30 day plans are only able to be subscribed from the Zmodo app."]
["How do I see the price for continuous recording on the Zmodo app?","On the Zmodo app it is priced per camera, you can see what the price is when you click the plan, select monthly or yearly then select each camera, it will show what the total price will be."]
["How do I cancel my current subscription?","You would cancel the current subscription if you wish to resubscribe to a different plan in your Google subscriptions area."]
["How can I schedule a call with a representative?","We do not have an inbound number to call, but we do have outbound calling done via schedule. You can schedule to speak with a rep over the phone using the call scheduler that was sent in the chat."]
["Why am I not getting 24 playback for one of my cameras?","The camera should take a minute to reboot and then it should start recording when it reconnects. It usually starts showing recorded footage within about 10 minutes, however, it sometimes takes up to 60 minutes for the camera to record a small backlog of footage to start showing the video."]
["Why do I have to pay separate bills for my account with 3 cameras?","You had a subscription for two cameras that have been subscribed for a few years, which is for two devices. When you added a third camera, you needed to start a subscription for that camera since it was not included in the other subscription."]
["How can I combine the cameras into one bill?","To combine the cameras into one subscription, you can cancel the current subscriptions. Once they are expired, you can start a new subscription for all 3 cameras."]
["Will I lose any discounts if I combine the subscriptions?","Yes, you would lose the discount that you have on the subscription for two devices if you combine the subscriptions."]
["How can I check my payment method on Google?","You can check the payment method in your Google account by visiting this link: https://support.google.com/googleplay/answer/4646404."]
["How can I move the service between cameras subscribed through Google?","You can move the service between cameras by going to the store tab of the app, hitting view details on your plan, then edit next to enabled devices."]
["How do we contact customer support?","You should be able to start a new subscription through your mobile app or the web app."]
["What should I do if I'm being charged for a cloud subscription but nothing is saved in the cloud?","Please go to your Google subscriptions, cancel the plan, then resubscribe to the same exact plan in the app. So long as you choose the same plan and use the same account, it just turns renewal back on rather than charging again. This should hopefully help to send the information on the sub to our servers to correct the issue."]
["What is the easiest way to cancel my Zmodo camera subscription?","To cancel your Zmodo camera subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How can I change my subscription to only include two cameras?","In order to change your subscription, you can go to the cloud tab in the app, choose to subscribe, and then subscribe for only the two cameras you want subscribed. As it is a downgrade, the next renewal date would then roll into your new 2 camera subscription."]
["How do I cancel or adjust my subscription plan?","To cancel or adjust your plan, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel' or 'Change Plan.' If you choose to cancel, you will know it is canceled successfully when it shows an expiring date."]
["Why do I need to go to the Google Play Store to manage my subscription?","You need to go to the Google Play Store to manage your subscription because Google is the payment processor."]
["What subscriptions do I have?","You have two subscriptions. Both are a Yearly Premium Plan for one device."]
["Will my subscriptions renew again after cancellation?","I have canceled the subscriptions and they will not renew again."]
["How can I change my plan to just one camera?","You can go to the cloud tab and tap on Subscribe and downgrade it to just one device. You may need to cancel the subscription through your Google account first if it does not let you downgrade in your app."]
["How do I cancel my subscription through the Google Play Store?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What if I do not have access to an Android device to cancel my subscription?","If you do not have access to an android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["Will the balance be refunded?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["Will my subscription renew again?","The subscription will not renew again."]
["Why am I still getting charged for a subscription I don't have?","It looks like a device was still subscribed. I've assisted with cancellation so it will not renew further."]
["How do I cancel my subscription if I'm subscribed via Google?","You would need to cancel from your Google subscriptions. Here is a link with information on how to cancel a Google subscription: https://support.google.com/googleplay/answer/7018481."]
["How do I get all of my cameras on the same plan for unlimited service?","While you are logged into the Smartz app, go to the cloud section, then next to subscriptions, click 'view details' or 'edit.' After that, select the cameras you want on the subscription and tap 'enable.' Once enabled, they will show on the list in the cloud section under the subscription."]
["What should I do if I have two plans active in the Smartz app?","You cannot have two plans at once with Smartz Eaze as it confuses the app. You should cancel the plan you do not want, then close the app and reopen it to see if the enable option is available. If it is not, you would have to cancel the continuous plan and then resubscribe to the same plan at the same price, which should not charge you again and will enable the cameras."]
["How do I add another camera to my subscription?","As long as you're still using the same Apple account, if you go to the cloud section of the app, choose the plan you want, then choose subscribe, you'll then want to select all 6 cameras, then proceed through the subscription."]
["How can I obtain camera footage from September 15th 2024?","It would not be possible as you only have the 7 day cloud plan, the footage from the 15th has already been removed."]
["Can the police subpoena the information?","They can submit a subpoena, but we do not have any footage stored as that would be storing footage without your permission or knowledge which we do not do."]
["How can I cancel my subscription via Google?","If you do not have access to an Android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How do I cancel my subscription for the cameras?","To cancel your subscription, open the Play Store, click your Google profile in the top right, select 'Subscriptions,' then select the subscription you want to cancel and choose 'Cancel.' You will know it is successfully canceled when it shows an expiring date on it."]
["When is my bill due?","You can go to the cloud section of the app then scroll down to subscriptions to view the renewal info, you can also find this in the Me section of the app under payment management typically as well."]
["How do I cancel my subscription via Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status."]
["How can I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Is there a refund upon cancellation?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date. You will still have the remaining subscription time that was paid for. The subscription will not renew at the end of the subscription time and will expire."]
["Can you cancel my subscription?","I have canceled the subscription and it will not renew again."]
["Has the renewal of my cameras already been charged and how much did I pay?","It looks like your cloud plans renewed this morning. (6) cameras on the 7-day yearly plan. $299.99. Apple should email you the cloud plan subscription receipt as well. Check your email for the cloud receipt."]
["How do I cancel my subscription?","You would need to cancel in your Apple subscriptions. Here is a link with information on how to do that: https://support.apple.com/en-us/118428."]
["Is there anything I need to do with the app on my phone after canceling the subscription?","Not to cancel the subscription, since they have already been canceled."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["What should I do if I want to reactivate my subscription in the app?","You can tap on Subscribe in the app to reactivate the subscription."]
["Will I be charged again if I choose the same plan when resubscribing?","No, it will not charge you again if you choose the same plan; it will just reactivate the automatic renewal."]
["What should I do if I cannot renew my subscription in the app?","You can try uninstalling and reinstalling the app. If you have another phone or tablet, you can log in to the same Apple account and try to renew the subscription through that device."]
["How can I contact Apple support for a refund?","You can contact Apple support to inquire about getting a refund."]
["Where can I subscribe if the app is not working?","You can subscribe through the web app at user.zmodo.com since that will not use your Apple account."]
["How can I renew my subscription?","If the subscription has lapsed and ended, you would have to go back through the resubscribing process. You can try to resubscribe in the app."]
["How do I clear the app cache and app data on my phone?","Go to your phone settings, go to the app settings, go to the Zmodo app, and clear the app cache and app data."]
["How can I recover events from my camera for a specific day?","If you tap on the playback button, then tap on the calendar in the lower right corner, you can scroll to the time you are looking for."]
["¿Cómo puedo renovar mi pago?","La suscripción de su cuenta se gestiona a través de su cuenta de Google. Para comprobar el estado de tu suscripción gestionada por Google, accede a la aplicación Google Play Store. Luego toca tu perfil en la parte superior derecha. Desde allí, navega hasta 'Suscripciones' y toca la suscripción para ver su estado. También puedes cambiar el método de pago en tu cuenta de Google si eso es lo que estás intentando hacer."]
["¿Puedo agregar más equipo a este pago?","Si agrega cámaras y desea agregarlas a la suscripción, puede hacerlo. Te cobrará una cantidad prorrateada por las cámaras adicionales que agregues a la suscripción."]
["¿Tienen cámaras que funcionen con energía solar o que no requieran conexión a la red?","No tenemos una cámara que te permita cambiar el enfoque. Tampoco disponemos de cámaras que funcionen con energía solar o que no requieran conexión a la red."]
["¿Por qué lo que graba no lo graba con audio en la nube?","Las cámaras de su cuenta no tienen funciones de audio."]
["How do I cancel my cloud subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Will I get the discount for the new camera subscription?","The multi-device discount is no longer available, so the subscription for the new camera would be at the regular price. The Yearly Premium Plan would be $49.99 for the additional camera."]
["What happens if I let all my cameras expire at the end of the next billing cycle?","If you let the subscription on the three devices expire, then you would lose the discount on those cameras and have to resubscribe those three devices at the regular price."]
["How do I cancel my subscription?","To cancel the subscription, go to the Play Store, click your Google profile in the top right, click subscriptions, then tap on the subscription and choose cancel. You will know it is successfully canceled once it shows the expiring date instead of the renewal date."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I cancel my subscription through Google?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Can I cancel my subscription?","You do not need to cancel your subscription as both of your subscriptions tied to this account have already been canceled."]
["How do I discontinue my cloud service?","To discontinue your cloud service, you will need to cancel from the Google subscriptions area. To get there, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["Do the new cameras have a cloud service?","The new cameras will have the free events without the cloud service covering events over the past 36 hours in the Zmodo app."]
["What happens when motion is detected on the cameras?","When motion is detected, the cameras would start the recording if they are not on the cooldown period between alerts. The length would be determined either by the length of the motion or the max length of the free plan, depending on which is shorter."]
["How long are the event recordings on the free plan?","The max length for the events varies a bit depending on whether the motion is categorized as continued movement or a new overall event, with continued movement generally only being a maximum of 5 seconds."]
["What is the storage length for newer accounts compared to older accounts?","You were grandfathered into our original storage length of 36 hours while newer accounts may only have 12 hours of event storage."]
["Are the cameras functioning properly based on my description?","Yes, as far as I can tell based on your description, it sounds like they are functioning properly."]
["What are the detailed differences between the two safeguard plans?","The AI alerts unlike normal alerts can better detect what is causing the motion and will have 'animal', 'Person', 'Car' on alerts where it detects those things/type of movement. It also can be adjusted so that if you only want to get notified when a specific type of alert is and none of the others, that is possible. You can pick and choose what you prefer, such as 'people only' or 'cars only'. This is done from the Me section of the app in the system settings, in notification management where that can be customized once subscribed."]
["What’s the number for customer support?","You can change which cameras are enabled on your subscription in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["Can I switch the cameras that are on a monthly payment plan to a yearly plan?","We are not able to change the subscription for you from our side. To swap the yearly ones, you would log into the web app, then cancel the plan from there and resubscribe monthly instead of yearly for those cameras."]
["How can I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["What should I do if my subscription shows as canceled?","If it shows as canceled, then you can try canceling the subscription in your Google account and resubscribing. If you resubscribe to the same plan with the same Google account, it will just reactivate the plan and will not charge you."]
["How long will the chat remain open?","The chat will remain open for at least 7 minutes. If it does time out, then you can always start a new Live Chat."]
["What should I do to view the details of my subscription in the Zmodo app?","Go to the Cloud tab in your app and tap on View Details for the subscription."]
["How do I cancel my monthly subscription?","To avoid future billing, you must cancel your subscription before the next renewal date. Cloud subscription plans are not eligible for refunds. After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["What should I do if my camera keeps going offline?","If the camera continues to go offline, I would recommend swapping out the power adapter for a different working one. Use a 5v 1a micro USB adapter."]
["What are the live chat hours for customer support?","Live chat agents will be here until 6pm CST today. The hours are Monday to Friday from 9am-12pm CST and 1pm-6pm CST."]
["What is customer support number?","The chat does not provide a specific customer support number."]
["Have my subscription been paid?","I see it was last paid 12/1 for a monthly plan."]
["Is the cloud service $49.99 per camera per year?","The pricing would be per device. When selecting cameras for the plan, the subtotal at the bottom of the page will update to reflect the price of the plan you have picked for the number of cameras you have selected. Once you have selected 3 or more devices though, the pricing goes to the unlimited devices tier at which point the price is the same for as many devices as you would like."]
["Can I use my cameras without cloud recording?","Yes, you can use your cameras without cloud recording, and they will still send notifications."]
["Does the clip plan work with the new 4 channel NVR?","NVRs are not compatible with cloud or clip plans in general. Those would be used on your cameras and it does appear your 4 online devices have the clip plan active on them currently."]
["How can I access the clips plan recordings?","You can tap playback next to the online individual cameras to access the clips plan recordings."]
["What should I do if I don't see my cameras listed separately?","If you do not see them listed there, please send a screenshot of what you see on your app's homepage."]
["What are the names of the online cameras I can access?","The 4 online cameras are 1209 2nd Floor, 1209 Front Door, 1209 Kitchen, and 1209 Corner Office."]
["Why am I seeing 'no footage available during this period' when I click Playback on the NVR?","The NVR does not have the clips plan and is not involved in the process. You should not be hitting playback on the NVR to access the clips footage for the cameras."]
["How do I upgrade my plan to continuous recordings?","You would need to cancel your current plan and then subscribe to the new plan. The cancellation part of things would need to be done from your end via your Apple subscriptions."]
["If I sign up for the continuous plan, will I be able to access recordings from earlier today?","The new plan's recording would start only once you have subscribed to it. Any earlier plans would only be based on whichever plan you had at the time of the recording."]
["What does the current clips plan record?","Your current clips plan records all motion the camera detects. If the clip cuts off, it would be due to the camera no longer detecting motion or if you have some form of motion detection area set."]
["What is the difference between continuous plans and the clips plan?","The continuous plans do not have continuous video, just continuous intelligent recording. Intelligent recording does video whenever motion is detected and a screenshot every 10 seconds when no motion is detected."]
["How do I unsubscribe one camera?","If you want to unsubscribe one camera, then you can go to the Cloud tab and tap on Subscribe and only select the one camera you want subscribed. If that does not work, then you can cancel the subscription in your Apple account and start a new subscription for just the one camera when it expires."]
["How do I move the subscription between cameras?","If you want to move the subscription between the cameras, then you would tap on the Cloud tab and scroll down to the active subscription. Tap on View Details and then tap on Edit. Here you can change which cameras are enabled on the subscription."]
["How do I cancel my cloud service subscription managed through Google?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Do customers have to pay for each camera's storage?","On the Zmodo app, cloud plans are per device. Paid cloud plans are optional, not required."]
["Can you direct me to the page where I can see the breakdown of the cost?","On the cloud tab, it lists the cloud pricing."]
["What are the current cloud plan prices?","Zmodo cloud plans: Basic plan is free and included with the free Zmodo app; 7-day Monthly $4.99/month per device or $49.99/year per device; 30-day Monthly $9.99/month per device or $99.99/year per device. Paid cloud plans are optional, not required."]
["What is the vault about?","The vault plan doesn't record footage. The Vault service enables users to securely store, manage, and access their files. Key file operations available on the app and website include opening, downloading, renaming, starring, copying, moving, deleting, and sharing files."]
["Will the vault save all the new footage?","You can store saved clips from your phone's gallery to the vault, but it does not on its own import the video to the vault. The vault is for file storage; you have to have the files already to store them into the vault."]
["How long can I playback footage with the 7-day plan?","With the 7-day plan, you can playback footage from the past 7 days."]
["What happens to footage after 7 days?","Footage is deleted after 7 days."]
["What is the monthly fee for 6 cameras?","$4.99/month per device x 6 cameras equals $29.99."]
["Can I upgrade my subscription from the Clips plan to the Continuous plan by paying the difference?","To change plans you would have to cancel the plan then resubscribe unfortunately. They are different plans so the pricing is different."]
["Is it possible to get a refund for the payment made through Google Play Store for a non-refundable service?","That won't be possible, the cloud service is a non-refundable service, this is stated in our TOS which were agreed to when subscribing."]
["What is the only option to change my subscription plan?","The only way to change the plan is to cancel the subscription then resubscribe, there's not a way to upgrade the plan, they are separate plans."]
["How do I add a new device to my current Cloud subscription?","To assign it to your new device, go to the cloud section of the app, hit view details on your subscription, then edit the enabled devices there."]
["What type of plan do I currently have?","You have only the clips plan at present which only makes clips when motion is detected. It will record all motion that is detected though. But when there is no motion, there would be no recordings."]
["How can I get bill payment support?","To get bill payment support, you would want to first cancel your Apple subscription so it does not attempt to renew in the future, then you could resubscribe the cameras on user.zmodo.com which would not bill through Apple."]
["How do I cancel my Apple subscription?","To cancel your Apple subscription, you can follow the instructions provided in this link: https://support.apple.com/en-us/118428."]
["How do I know which devices are subscribed through Apple?","In your cloud page of the app, you can hit view details on the Apple subscription to see which devices are enabled through it."]
["How do I cancel my subscription?","To cancel your subscription, go into the Apple phone settings, click your Apple profile, select subscriptions, then tap on the subscription and choose cancel."]
["How do I cancel my subscription?","To cancel your subscription, please contact customer support directly, as the agent has canceled the subscription for you."]
["What happens after my subscription is canceled?","The subscription will not renew again."]
["How can I replace a camera that is under a cloud subscription?","To replace a camera under a cloud subscription, you need to cancel the subscription on the old camera before removing it. After deleting the old camera, you can add the new camera with the same name, but note that you will lose any legacy cloud plan discounts."]
["How long will my cloud plan last after transferring it to a new camera?","You will have the cloud plan on the new camera until it expires on Oct 15, 2025."]
["How do I unsubscribe from my cloud service?","The cloud plan on ZMD17G8IG912270 Living Room 2 is through your Google play account. You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How can I stop payment?","To stop payment, you will need to cancel from the Google subscriptions area. To get there, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["Where should I have to go to unsubscribe?","To unsubscribe, you will need to cancel from the Google subscriptions area. To get there, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["¿Los planes de nube son obligatorios?","Los planes de nube pagos son opcionales, no obligatorios."]
["¿Cómo puedo encontrar el historial de pagos de mi suscripción de Apple?","Vea si recibió un reembolso completo. Puede consultar el historial de pagos de tu suscripción de Apple en el siguiente enlace: https://support.apple.com/en-us/118212."]
["How can I add a different camera to my plan?","You can enable another device through your app. Tap on Cloud and scroll down to the active subscription. Tap on View Details and then tap on Edit. Then you can enable the subscription on another device."]
["How much will it cost to add another indoor camera?","It would cost an additional $49.99 for each camera you add to the subscription."]
["How much would it be per month?","The Premium Plan is $4.99 per month per device."]
["How can I change my payment method if I don't have my Apple account anymore?","You can subscribe through your android phone, the subscription will go through Google for the processor if you subscribe from the app with it. Otherwise, the only other way to subscribe is from the website user.zmodo.com, but it will only have the Zmodo plans, not the Smartz plans, as Smartz does not have a web app at this time."]
["How do I cancel my cloud service subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Can I get a refund for the cloud service subscription?","You can try contacting Google support to see about a refund. We would not be able to issue a refund since we do not process the payment."]
["How do I change the payment information?","It looks like you're subscribed through Apple so you would need to update your Apple payment information. Here is a link with more information on how to do that: https://support.apple.com/en-us/118429."]
["How do I update my Google Pay payment methods?","Here is a link with information on how to update your Google Pay payment methods: https://support.google.com/googleplay/answer/4646404."]
["What happens if I resubscribe to my plan?","If you resubscribe, it would renew at the time of your renewal date, as long as it is not cancelled by then."]
["How do I cancel a scheduled phone call?","I can get it cancelled for you, one moment."]
["¿Qué debo hacer si mis dispositivos no se activaron después de la renovación?","Para corregir este problema, tendría que cancelar la suscripción y luego iniciarla nuevamente, lo que habilitará las cámaras. Cuando haga esto, siempre que seleccione el mismo plan y la cantidad de cámaras que antes, no se le cobrará nuevamente."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["Can I cancel my cameras' cloud plans myself?","You can cancel the cameras yourself at any time from the web where you created your account originally, which is user.zmodo.com."]
["What happens to the leftover time on my cameras when I cancel?","The subscription is not able to be totally moved from one camera to the other, it doesn't carry over the billing. But I can move the leftover time from one camera to another one as long as the camera doesn't already have service or is subscribed."]
["How long will the OL1 camera have cloud time after moving leftover time from SR2?","The OL1 camera will have cloud time until 2025-04-12."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I resubscribe after canceling my subscription?","To resubscribe, open the app and make sure you select the same plan that you originally had. From there, tap on subscribe and select the camera you want to subscribe."]
["Will I be charged again if I resubscribe?","No, it won't charge you again."]
["Where would I find the email and password to use to sign in on the user.zmodo.com?","You should use the email and password that you registered with when you created your Zmodo account. If you have forgotten your password, you can use the 'Forgot Password' option on the sign-in page to reset it."]
["Are cloud service charges refundable?","Cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["Will I be charged for services again if I cancel my subscriptions?","The subscriptions on your account are canceled and so they will not renew again."]
["What should I do if the time lapse playback does not work?","Please make sure your app is fully updated and in your android settings, go to apps, zmodo, then likely in storage, clear the data and cache. You may need to log back in then when you open the app again."]
["Are the other cameras online and recording?","Yes, the other 3 (BY, SY, and FD) are online and recording, so you should be able to do the flashback feature with them."]
["Is there a price per camera for the cloud subscription, or can you have multiple cameras for the one price?","If you do want to purchase paid cloud plans, they are per device. Each cloud plan applies to an individual camera."]
["Do you have to pay per camera?","Paid cloud plans are optional not required. If you do want to purchase paid cloud plans, they are per device."]
["Why does the iCloud price change from $3.99 to $9.99?","The $3.99 is per device, and when you select 3 or more devices, it changes to the Household plan, which lets you add as many devices as you want for $9.99."]
["How do I cancel my cloud service subscription?","You would need to cancel through your Apple subscriptions. Here is a link with more information on how to do that: https://support.apple.com/en-us/118428."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["Where can I subscribe through the web app?","You can subscribe through the web app at user.zmodo.com."]
["How do I find customer support?","You can find customer support by tapping on the cloud in the app to see the plan options and support information."]
["How many cameras can be on the clip plan?","You can subscribe to more than 2 cameras at once, which will put you on the unlimited devices plan where you can always add cameras to that same plan in the future."]
["How much is the clip plan?","The plus plan is $3.99 per camera. The Zmodo plan for the 7 days is $49.99 per year per camera, and for the 30-day plan, it's $99.99 per camera per year."]
["Where can I find the plan description?","You can find the plan description by tapping on the cloud in the app to see the plan options at the top."]
["Is there a link where I can read about what this plan does?","Yes, you can read about the plan at https://www.smartzliving.ai/price."]
["How can I cancel my camera subscription?","You can cancel the subscription in your Google account or you can tap on subscribe and decrease the subscription to 2 devices."]
["How can I prevent this from happening again?","To prevent this from happening again, you would just have to check it within the 30 day window and save footage. Any footage downloaded is yours until you delete the downloaded file."]
["How much does unlimited retention cost?","No, the largest plan we have is the 30 day plan."]
["How do I swap my service to a new camera?","You can do that by going to the cloud page of the app, hit view details on your subscription, then edit next to Enabled devices."]
["How do I change which cameras have my cloud plan assigned?","You should be able to go to the cloud section of the app, hit view details on your subscription, then edit next to enabled devices to change which cameras have your cloud plan assigned."]
["Why don't my cameras show up in the app on my new tablet?","It sounds like you're likely logged into a different account on it. Please log out via the Me section and log in using this same jstdonna2012@yahoo.com account."]
["¿Cómo puedo cancelar mi suscripción?","He cancelado la suscripción y no se volverá a renovar."]
["How do I add my cameras to my cloud account?","You may either subscribe them from the cloud section of the app or the cloud section of user.zmodo.com."]
["How can I take the one I replaced off my account?","You can edit which camera is enabled on the subscription in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["Do I need to wait for the firmware update after adding a new camera?","You do not need to wait for the firmware update. You can back out and it will continue to update. You just want to be sure to not unplug the camera or disconnect the internet."]
["How can I delete the disabled camera off my home screen?","You can delete the disabled camera off your home screen by editing the enabled devices in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'."]
["If I subscribe to the 30-day cloud storage now, can I pull video from 2 weeks ago?","No, it only starts recording once you subscribe."]
["Is all data deleted past 7 days if I have a 7-day cloud storage?","If you had a 7 day plan at the time of the event and had not downloaded the footage, all footage past that point would have already been deleted."]
["How do I cancel my service?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How can I cancel my service?","To cancel your service, you can contact customer support and request the cancellation of your subscriptions."]
["What happens to my subscriptions after cancellation?","Once your subscriptions are canceled, they will not renew again."]
["How do I transfer cloud subscriptions from one camera to another?","You can cancel the cloud plan on the camera that is not working and then move the remaining cloud time to the new camera."]
["Can I sort the cameras in a preferred order on my phone?","On the phone app, tap on 'Settings' across from 'My devices'. Tap on 'sort' at the top of the screen, tap and hold the 3 lines next to each camera to arrange them, then tap on 'save'."]
["Can I rename cameras and have the new names show up on my shared accounts?","The new name will not automatically be sent to the shared account. You would need to turn off sharing or have that person delete the cameras from the shared account, then re-share the camera after the name has been changed."]
["How do I switch my subscription to a different device?","You would need to go to the cloud page of the app, tap view details on your subscription, then edit next to enabled devices. From there you can select which camera you have your service assigned to."]
["Is there a way I can get a prorated refund of my original single device plan?","When you upgrade the number of devices, Apple starts a new subscription and will issue you a prorated refund on the original subscription."]
["Will Apple automatically process the refund?","Yes, that is automatically processed by Apple."]
["What can I do to fix my cuarto cámara if it's so dark?","Tap on the live button of the camera, tap on the gear shaped icon in the upper right, night vision settings. Turn night vision settings to either always off or auto so night vision mode doesn't come on. If it's on 'auto' it will switch to night vision mode when the room is dark."]
["What upload speed do I need for the cameras?","You would need at least 6Mbps upload speed for these 3 wifi cameras. More would be needed if you have other wifi devices at the location."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What is the difference between the Clips Plan and the Continuous Plan?","The Clips Plan only records when the camera detects motion. You would not make another clip from them; you would just download the clip that is made by the subscription. The Continuous Plan allows you to make a clip up to 30 minutes from the continuously recorded footage. The cameras record using Intelligent Recording, which records at fewer frames when there is no motion in the camera."]
["How do I cancel my subscription for the cameras?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How to cancel my free trial?","It looks like you subscribed through Apple so you may cancel your trial/subscription through your Apple subscriptions. Here is a link with more information on how to do that: https://support.apple.com/en-us/118428."]
["How do I restart the app?","You would close the app completely and then open it again. You can also Force Close or Force Stop the app. Turning the phone or tablet off and back on again will also restart the app."]
["How can I subscribe to additional cameras if the app is giving me an error?","You can go to the web app at user.zmodo.com and subscribe through our payment processor instead of through Google since Google processes the payments for in-app purchases on Android devices."]
["How can I cancel my subscription?","To cancel your subscription, go into your Apple account from the phone settings, go to subscriptions, then select the subscription and cancel there."]
["What subscriptions do I currently have?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["What is the cost for premium?","The cost for premium is $4.99 per camera per month."]
["How much would the premium be for 4 devices monthly?","The monthly subscription for 4 devices is $19.96 plus tax."]
["How much would the premium be for 4 devices yearly?","The yearly subscription for 4 devices is $199.96 plus tax."]
["Do you have a plan that records 24/7?","We do not have any plan that does that; the premium plan only takes a picture every 10 seconds if there is no movement detected."]
["What is the end date of service for the canceled camera?","The end date of service for that camera is 2025-11-06."]
["What is the name of the camera that was unsubscribed?","The name of that camera is Smart Device."]
["How do I cancel my subscription via Google?","To cancel your subscription via Google, please follow the info in this link: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How can I cancel my subscriptions?","The subscription has been canceled and it will not renew again."]
["¿Cómo puedo descargar los videos de eventos en la cámara?","Querrás tocar el evento que deseas descargar. Eso te llevará a la Reproducción de esa cámara y podrás tocar el Evento en la lista de alertas y luego tocar el símbolo de descarga para descargarlo a tu teléfono o tableta."]
["Can I cancel my subscription?","Yes, your subscription has been canceled and will not renew further. You'll still have the full service time you already paid for."]
["How can I decrease the number of subscribed devices?","You can decrease the number of subscribed devices by going to the Cloud tab and tapping on subscribe and decreasing it to one device. You can also try tapping on View Details and change the plan. Alternatively, you can cancel the subscription and then resubscribe for just one camera."]
["What happens if I cancel my subscription?","When you cancel the subscription, you will still get the remaining subscription time that was paid for. The subscription will not renew at the end and will expire."]
["Can I start a new subscription after canceling?","Yes, you can start a new subscription at any time after canceling."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["What’s the access window with your basic plan?","With the basic plan it is 12 hours of alerts."]
["How long can I access archived video with an account created in 2018?","Since your account was created in 2018, it is on the old plan of 36 hours."]
["When can I resubscribe all my cameras?","All the cameras will have time until 2024-11-27. You can resubscribe on that date."]
["How to cancel cloud service?","To cancel your cloud service subscription, go into the Apple settings, click your profile, click subscriptions, then select the subscription and choose cancel. When canceled successfully, it will show an expiring date."]
["How can I cancel my subscriptions?","You have already canceled the cloud service successfully, so it will not renew."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["What should I do if my camera is not reporting any motion alerts?","You can try changing the time zone on the camera and then change it back to the correct time zone. After that, try to create a motion event."]
["How much would 3 cameras cost for a year for cloud service?","There are two subscription plans in the Zmodo app. The Premium Plan is $49.99 per year and the Platinum Plan is $99.99 per year. All of the subscription plans are per device."]
["Do you currently have any deals going on for service for 3 cams?","We do not currently have any Cloud Plan promotions available."]
["How to cancel subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How can I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["What do I get without a subscription?","Without a subscription you will get live video and the 10 second clips of video when the camera detects motion. However, as there is a 'cooldown' period between events, it may not capture all of the movement and it would not record continuously."]
["How long is the 'cool down' period?","It is a minimum of 3 minutes."]
["Is there a free trial for the 'no cloud' account?","That is the Free Trial for the Cloud Plan. That is just a 1 month Free Trial of the Premium Plan that your camera was on."]
["Are the 3 working cameras on my account only?","Yes, the cameras on your account are still subscribed and the subscription for the other two have been canceled."]
["How can I find a plan for my devices?","If you go to the cloud section of the app you can view cloud plan options for your devices."]
["How much is monthly service?","The premium 7-day plan would be $4.99 per camera per month while the platinum 30-day plan would be $9.99 per camera per month."]
["How do I cancel my subscription?","You're currently subscribed via Apple so you will need to cancel from your Apple subscriptions. https://support.apple.com/en-us/118428"]
["Can I add an existing device to the subscription I was just billed for that is only 2 devices?","If you want to subscribe an additional camera, you would need to start a new subscription for that camera."]
["What is the current pricing for the subscription?","Currently, the subscription your cameras are on is $49.99 per device. There was a bundle discount that cost additional cameras after the first subscribed to be 50% off."]
["Can I cancel auto renew for my subscriptions?","I have canceled the subscriptions on the two cameras and the subscription will not renew again."]
["Will I receive a refund if I cancel my subscription?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["Is my old camera still covered under warranty?","The only still active warranties would be one year from the date of purchase. So that camera would not be covered by the warranty."]
["What happens to my subscription if I remove the old camera?","I would move the remaining subscription time to the new camera after I cancel the subscription. The subscription will not automatically renew, so once it expires, you would need to start a new subscription if you want the camera to continue recording at that time."]
["When does my subscription expire?","The subscription will expire on 10/31/2024 at which point you can start a new subscription if you want the camera to continue recording."]
["What was the charge of $349.50 for on my credit card statement?","The charge is for the subscriptions related to the cameras on your account. The billing will show Meshare, which is a partner with Zmodo."]
["How do I edit my subscription for my cameras?","You will want to edit the subscription in your app. Tap on the Cloud tab at the bottom. Scroll down and tap on View Details and then tap on Edit. Then you can enable the subscription on the camera."]
["How do I cancel my service subscribed via Google?","It looks like you're currently subscribed via Google so you would need to cancel from your Google subscriptions. Here is a link with information on how to do that: https://support.google.com/googleplay/answer/7018481."]
["Can I switch my cloud service to another camera?","Yes, you can go to the cloud section of the app, hit view details on your subscription, then edit next to enabled devices to adjust which device the service is applied to."]
["How do I find the model and ID numbers of my cameras?","On the bottom of the cameras is a sticker, that's where the model and ID number will be, the ID will start with ZMD."]
["How can I enable the cloud service for my cameras?","You can go to the cloud section, scroll down to subscriptions and tap view details or edit. After that, you can then select the cameras you wish to have the service and tap enable."]
["What should I do if I can't enable the cloud service for my cameras?","If it's not letting you enable it, you can go into the Apple subscriptions, cancel the plan, then resubscribe again. As long as you select the same plan and amount of cameras, it will not charge you again and will only enable the plan onto the cameras."]
["What type of plans do you have for a group of 10 cameras?","We do not have any group pricing for the continuous cloud plans. The pricing is per camera unless it's a special promotion or deal that states otherwise. Currently, we do not have any of those ongoing right now. You can keep an eye out in the Deal section for any discounts or deals going on, but normally the deals are for individual camera plans, not grouping typically."]
["How do I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["How can I edit the enabled devices on my cloud subscription?","Tap on Cloud and scroll down to the active subscription. Tap on View Details and then tap on Edit. There you can select which devices to enable on the subscription."]
["How do I update my payment information on Google Play?","To update the payment info on Google, open the Play Store, click your profile, then choose the payments section or the subscription info and update it from there."]
["How long does this renewal last?","The subscription is auto renewing, it renews yearly. The subscription is still active and is set to renew on 1/14/2026 unless you cancel it. The cloud time will last the entire year."]
["How do I cancel my subscription?","To cancel you would go to the apple cloud subscriptions area."]
["How can I check if my subscription has been canceled?","You can go to your Play Store account to subscriptions and see if it shows canceled or active there."]
["What is the lowest plan pricing for Zmodo?","The lowest plan pricing we have is $3.99."]
["Have my subscriptions been canceled?","The two cameras were successfully canceled, they will no longer renew from this point forward for you."]
["If I get the cloud storage plan, does it show me past time as well or does it barely start when I begin the plan?","The cameras will record to the cloud only when there is an active subscription on the camera. So if you were to start a subscription, there would not be any footage from before you started the subscription plan."]
["Will the security camera support SD card memory?","The two cameras on your account do not support an SD Card."]
["Will the camera store data on an SD card?","The two cameras on your account do not support an SD Card."]
["Is cloud storage the only option or can I use SD card?","The cameras on your account would record to the cloud, they do not have the option to record to an SD Card."]
["What is the cost of cloud storage?","Yes, that is one of the subscription options. The Premium Plan is $4.99 per month or $49.99 per year. The Platinum Plan is $9.99 per month or $99.99 per year. All of the subscriptions are per device."]
["When do the cloud plans auto renew?","The cloud plans will auto renew on the 27th."]
["What is the billing for Zmodo done through?","The billing for Zmodo is done through Meshare."]
["How do I cancel the one camera?","You can cancel the camera subscription by providing the name of the camera you want to cancel."]
["Will my bill be less if I cancel one of the cameras?","If you cancel any of the camera subscriptions, it will lower the amount for next year when they renew, but it will not affect the pricing that has already gone through."]
["What happens if I can't cancel my dispute?","If you are unable to cancel the dispute, then you would wait for it to complete and then resubscribe the cameras again."]
["Can I change the email address associated with my account?","There is not a way to change the email once it is used to create the account, you can set a different contact email, but the base email can't be changed."]
["How do I subscribe using my email?","When subscribing, it will go through Google, so if it's showing an email you do not want, you can check your Google account. It's possible that you used a different email for the Google account, and you can try to see if you can change it or make a new Google account with the email you're wanting to use."]
["How can I subscribe to the cloud clips plan for my cameras?","You will need to download an app called Smartz Eaze, then log in with your account that you use for Zmodo. After that, you will be able to see the clips plan option as well as other plan options."]
["Can I access the Smartz Eaze app on my laptop?","No, you would only be able to download the app; there is not a web version available yet unfortunately."]
["Where can I find the cloud subscription options after downloading the Smartz Eaze app?","Once you download the app and log in, the cloud subscription options are in the cloud area of the app."]
["What are the costs for the plans available?","The costs vary depending on the plan chosen; there are options for individual device subscribing, as well as options for unlimited device subscribing."]
["How do I cancel a subscription managed through my Google account?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Can I get a refund for the charges that were just processed?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["Why are my cameras offline?","The cameras on your account are offline, which means that they are not connected to the internet. You would need to troubleshoot the cameras and potentially set them up again."]
["Can I pull footage from cameras without a subscription?","No, if the camera did not trigger to take a clip or it's outside the window where it's overwritten, then there is no video unfortunately."]
["How long do the clips from cameras without a subscription last?","Cameras without a subscription only take short 10 second clips with motion, then have a cooldown of 3 minutes before they can be triggered for another 10 second clip. These clips can be reviewed and saved within 12 hours, after that they overwrite to make room for more clips."]
["Why did I pay $50 for a service that is not working?","It looks like that camera dropped offline, which means it did not have a connection to the internet for some time. It likely got desynced at that point so there may have been an issue with the recording. It has been synced and restarted again, so it should be recording footage now."]
["How long does it take for the footage to show in the app after resyncing?","It usually takes about 10 minutes to show the footage, but can sometimes take up to 60 minutes to get enough of a backlog of footage to start showing the video in the app."]
["Will I be able to see footage from yesterday after resyncing?","Resyncing the camera will make the camera start saving video to the cloud again, it is not going to change anything that has already happened. If there is not already footage in your app from that time, then there is not footage from that time saved to the cloud server."]
["How can I cancel my subscription?","You can cancel it from your Google subscriptions area by opening the Play Store, clicking your profile in the top right, choosing 'Subscriptions,' selecting the subscription, and then clicking the cancel option at the top or bottom. When it is canceled successfully, it will show an end of service date."]
["How do I cancel my camera service?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["Is my account number there?","In the place I directed you to? Yes."]
["How long is the footage saved in the cloud?","The footage is saved for the last 7 days. After 7 days the footage is deleted from the cloud."]
["What should I do to save my video before it is deleted?","If you have video you want to save, then you will want to make a clip and save it to your phone or computer before it is deleted from the cloud."]
["How can I resolve the issue with my subscription and enable more cameras?","You currently only have 2 cameras enabled to that plan. Click the option that says 'change devices' and click 'enable' on the cameras you want to have service, and that should resolve the issue."]
["How do I update my payment method if I'm subscribed via Apple?","You would update your payment method via Apple. Here is a link with more information on how to do that: https://support.apple.com/en-us/118293."]
["What are your business hours?","We only work Mon-Fri 8AM-6PM central time."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["Do you have to have a subscription to use the features?","The subscription is always optional, it's not a requirement."]
["How long do the battery outside camera options last before needing to recharge them?","The battery charge is based on how often there is motion. When there is no motion, the camera is in a lower power mode. When motion is present, it will trigger the camera. It's around a month with normal motion triggers for the camera's battery, but it can be less or more depending on how much the camera is activating."]
["What features will I have if I choose not to do a subscription?","Cameras without a subscription, when there is motion, will take a 10-second clip, have a cooldown of 3-5 minutes, and if there is still motion or more motion, it will trigger again. You can view any of those short clips from the alert area of the app and download them within a 12-hour window. After 12 hours, the clip is overwritten to make room for more footage."]
["How can I cancel my subscription to prevent future renewals?","You can find more information on how to cancel your subscription through your Google subscriptions in the following link: https://support.google.com/googleplay/answer/7018481."]
["How do I cancel my cloud subscription through Apple?","To cancel the cloud subscription you have through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["Why can't I playback footage from my camera?","You wouldn't be able to playback footage from before the cloud plan started."]
["How can I resubscribe to the cloud service for my cameras?","You would have to resubscribe in the cloud area to get the cloud service on the cameras again."]
["What should I do if I'm getting errors while trying to resubscribe?","If you are getting errors while trying to subscribe, it may be due to the fraud protection function being activated. You can either wait for it to stop, which could take a few days to multiple months, or you can try subscribing using PayPal, as they have their own fraud protection process."]
["What is the web app URL for Zmodo?","The web app is User.zmodo.com."]
["How can I add a Room 2 device to my cloud subscription?","If you are having trouble editing the plan, you can cancel the subscription in your Apple cloud subscriptions, then go through the subscribing process in the app again to add the device."]
["How can I access cloud footage from my camera?","You should be able to access the cloud footage in the way mentioned by the chat bot, but if your NVR has a hard drive you can also likely hit playback on it, choose that camera, then review footage from there as well."]
["How can I cancel my subscription if I don't have an Android device?","If you do not have access to an Android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How do I cancel my subscription?","Your subscription has been cancelled, so it will not renew further. You'll still have the full service time that you've already paid for."]
["What am I paying for on this account?","You have cloud subscriptions on the following 6 cameras: ZMD17A7I7800169, ZMD17AMI7800184, ZMD17A7I7800499, ZMD17A7I7800095, ZMD14CRDA272321, ZMD14CRDA272304."]
["How can I subscribe again if I need to start again?","You can always just subscribe via the app."]
["What happened to the cloud services for my cameras?","All cloud service has been cancelled."]
["When will the service for the new camera expire?","The new camera will have service until 5/5/2025 since it had a 1 month free trial as well."]
["How do I get my subscription back without being charged again?","You would need to start a new subscription."]
["Is there some way of starting a new subscription without going through my Apple account?","You can subscribe through the web app and that will go through our payment processor. You can go to user.zmodo.com and sign in to the web app and start a subscription there."]
["Is my service canceled?","I have canceled the subscription and it will not renew again."]
["Is there a deleted trash folder on the app?","No, the camera was offline during the period of time you were wanting footage, there is sadly no video due to that."]
["How do I get footage for court purposes?","If you wish to take clips on 12/1 or 11/29 when it was online, you would go to the camera and click playback, select the calendar and choose the date, then select the time and click the scissors to create a clip."]
["Can I come back to this convo?","Yes you can, it will timeout if you do not check in after 5 minutes though."]
["What should I do if I can't unsubscribe from my cameras?","If you're having trouble unsubscribing, please check your account subscriptions. You may have multiple subscriptions, and you need to ensure you're canceling the correct one. If you need assistance, contact customer support."]
["How many subscriptions do I have on my account?","You have two subscriptions on your account: a Premium Plan for four devices and a Premium Plan for three devices."]
["What happens when I cancel my subscription?","When you cancel your subscription, it will not renew again."]
["How do I enable a camera on my cloud plan?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What should I do if I want to upgrade to a 5 camera cloud plan subscription?","If you are wanting to upgrade to a 5 camera cloud plan subscription, you need to subscribe again for the new number of cameras you want to subscribe. Apple will charge you again but they will issue a credit or refund for the remaining time on the old plan."]
["How do I enable the cloud plan on my driveway cam?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Why can't I see previous footage on my driveway cam?","The plan should start working now since you just enabled the plan. The cloud plan was not enabled on the camera yesterday, so you would not be able to playback yesterday's footage."]
["How do I enable cameras on my subscription?","You would go to the subscription area, click edit or view details next to the subscriptions then select all the cameras you wish to enable and tap on enable. If it is successful, it will show the cameras as enabled on the list."]
["Do I really have to pay a monthly fee for the new camera?","Without a subscription, you have access to the Basic Plan. The Basic Plan allows you to view live video and the motion alerts when the camera detects motion."]
["How do I back out of the free trial?","When I was talking about backing out of the free trial screen, that was just when it was asking you to start a free trial. If you are past that already you can just ignore that. That does not matter."]
["Can I subscribe for just one device on my account?","Yes, you can subscribe for just one device on your account to decrease the number of devices."]
["How do I change which cameras I have enabled on my subscription in the app?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I delete cameras from my account?","You can delete the cameras from the account after you have disabled the cloud plan on them. Tap on Live for the camera and tap on the Gear icon in the top right corner. Tap on the three dots in the top right corner of the Device Settings screen. At the bottom it will say 'Delete Device' or 'Remove Device'."]
["Why can't I view yesterday's recording for my living room camera?","It looks like you started a Free Trial on that camera yesterday evening. There would not be any footage recorded to the cloud from before that free trial was started."]
["How do I reach out to customer support?","You can reach out to us via email at support@zmodo.com. Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["Why is my cloud footage unavailable now after subscribing to the premium plan?","The cameras would only record continuously when there is an active subscription on the cameras. It looks like you started a Free Trial for the four cameras on your account today, so there would not be footage from before the cameras were subscribed."]
["How long is footage saved from a free trial?","If you had a 30 day free trial on the cameras previously, it saves the footage of the last 7 days. Since it would have expired on 1/9/2025, there would not be any footage on the cloud as it has been more than 7 days."]
["Can I retrieve alerts or footage before the 20th?","We do not have any footage that you do not have access to in your app. Since the camera was not subscribed, they would not be saved for more than 36 hours."]
["What should I do if I run into playback issues again?","You could try restarting your phone and uninstalling/reinstalling the app if you run into this issue again. Allow all permissions during the install if you reinstall the app."]
["How do I edit the enabled devices for my Cloud subscription?","Tap on Cloud and scroll down to the active subscription. Tap on View Details and then tap on Edit. Then you can enable the subscription on a device on your account."]
["How can I edit the enabled devices on my subscription?","Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. You can change which cameras are enabled on the subscription."]
["How long does it take for the cameras to start showing recorded footage after editing the enabled devices?","It often takes about 10 minutes to start showing recorded footage, but sometimes can take up to 60 minutes to record a backlog of footage before it starts showing the playback."]
["How do I cancel my subscription if I subscribed via Google?","You need to cancel from your Google subscriptions. Here is a link with more information on how you can do this: https://support.google.com/googleplay/answer/7018481."]
["How do I edit the enabled devices for my cloud subscription?","Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can select which cameras you want enabled on the subscription."]
["How can I get a refund for my cloud subscription?","The subscription is managed through your Google account, so if you want a refund, then you will need to contact Google support."]
["If I cancel now, will my service still work up until the date I pre-paid for?","Correct, cancellation will stop future renewals, but you'll still have the service you paid for."]
["How do I talk to a live person?","Hello, you've reached customer care, my name is Kylie."]
["Can I get a refund for the cloud service?","The cloud service is non refundable."]
["Can I switch to a different plan?","If you desire a different plan you can cancel and resubscribe to a different plan at any time."]
["How can I ensure my card is set for auto pay for next year?","You would just go to the web app at user.zmodo.com and log in to your account. You can see the subscription and payment information there. It will show you when it will renew."]
["Is there a way law enforcement can subpoena or write a warrant for footage on oct 18th?","No, the footage is only saved to the cloud for the last 7 days, so there would not be footage from 10/18/2024 saved to the cloud. We do not have access to any footage that is not available in the app."]
["Would the footage still be saved in the cloud even though the customer only has 7 days of cloud storage?","No, the footage is only saved to the cloud for the last 7 days, so there would not be footage from 10/18/2024 saved to the cloud."]
["If the customer updates to the platinum plan right now, can we then access oct 18th footage?","No, updating to the Platinum Plan would not give access to footage from 10/18/2024. There is no longer footage from 10/18/2024 saved to the cloud as it has been more than 7 days since that date."]
["Is there a customer service telephone number I can call to speak to a person?","If you would like to contact our legal department, then you can contact them at legal@zmodo.com."]
["How do I replace one camera with another one that I have a cloud subscription on?","You can disable and enable cameras from a cloud plan from the cloud section. You would go to the cloud area in the mobile app, scroll down to where it shows the subscription, click view details or edit, then tap on the camera you wish to disable if it's still on the account, then tap on the new camera you wish to enable and hit enable."]
["What should I do if my subscription only covers 3 cameras instead of 4?","The subscription you have is for 2 devices. If you want to subscribe additional devices, you can increase the number of devices on the Cloud tab of your app or start a separate subscription through the web app at user.zmodo.com."]
["Is the cloud storage price per camera or per account?","The Cloud Plans are per device."]
["How do I cancel my subscription on my account?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my subscription?","There is a Monthly Premium Plan for one device on your account. I have canceled the subscription and it will not renew again."]
["Can I move my subscription from one camera to another?","The subscription on the camera named 'Garage' is not one that you can swap between cameras in the app. I cannot move the whole subscription, but I can cancel the subscription on the 'Garage' camera and move the remaining subscription time to another camera."]
["What should I do if my camera is not turning on?","You can try using another working power adapter. The camera uses a 5V1A power adapter. If you have another working camera at that location, then you can try the adapter and cable from that camera as we know it is working."]
["What happens to my camera's recording if I cancel the subscription?","I can cancel the subscription on the 'Garage' camera and then move the remaining time to the 'Back Division' camera. The camera will record until the subscription time expires. If you want it to continue recording at that time, then you would start a new subscription on the camera at that time."]
["What is your customer service phone?","There is not a phone number that you can call in to."]
["When is my subscription set to renew?","The subscription is not set to renew until 12/6/2025."]
["How do I enable a subscription for my camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I add a camera to my account?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What is the price of the Premium Plan?","The Zmodo app offers the Premium Plan which is $4.99 per month per device or $49.99 per year per device."]
["Does the Premium Plan provide 24/7 recording?","Yes, the Premium Plan records continuously and saves the video for 7 days."]
["Is the Daniel’s safe on a separate subscription?","It is on the same subscription as the camera named 'Outside'."]
["Why can't I subscribe to cloud for one camera?","That is because you already have a subscription for one camera. If you want two devices subscribed, then you need to select both cameras you want subscribed. Apple only allows one subscription on your account. So you will select both cameras and subscribe. It will cancel the old subscription and start a new subscription for both devices. Apple will process a prorated refund for the remaining time on the original subscription."]
["What cloud options are available?","There are the Premium and Platinum Plans. You can see both of those options in the Cloud tab of the app."]
["What is the price of the Premium Plan?","The Premium Plan at $49.99 per year is the cheaper of the two available plans."]
["Will my Greet doorbell be able to use door sensors?","Your doorbell is not the Greet Pro. The doorbell on your account is the Greet 1.5, so it would not work with those door sensors."]
["Is the Greet Pro better than the Greet 1.5?","It will be 1080p and your current Greet is 720p, so it will be a higher resolution."]
["Do the door sensors work with the HD version of the doorbell?","It would be the Greet Pro."]
["How can I get video from 11/24?","It looks like your subscription plan saves the clips from the last 60 days. Unfortunately, 11/24/2024 would be more than 60 days ago, so there would not be any footage still from that date."]
["Is there a better camera than this for the front door?","We have not created a new doorbell model, the Dink doorbell is the latest one we have created from the doorbell line of cameras."]
["What is the difference between a clip plan and a cloud plan?","The clips plan is being trialed and not released to everyone on Zmodo."]
["How can I upgrade my plan to see more footage?","You can check the cloud section to see if you have the option to subscribe to the clips plan, which will list the price and details from there."]
["What plan did I subscribe to?","You mentioned that you paid $49.99, but if you do not see the clips plan from the cloud section, that means the trial is not available for you."]
["How do I renew my subscription?","You can check the payment information in the web app at user.zmodo.com to see what payment information you used for the subscription."]
["How do I cancel the subscription so I can renew it?","On the web app under the cloud section, you should see the doorbell listed as subscribed. If you select the doorbell you should see an option to unsubscribe."]
["How can I cancel my subscription through Apple?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How can I cancel my subscription?","To cancel your subscription, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on the subscription to see the cancel option."]
["How do I reactivate my subscription on my devices?","To reactivate your subscription on your devices, go back to the Zmodo app, tap on Subscribe, and select the cameras you want subscribed. If you subscribe to the same subscription and use the same Apple account, it will reactivate the subscription on the devices and will not charge again."]
["How do I get the free basic plan?","The free plan is on by default whenever a camera does not have a paid plan on it. Currently though you have both cameras subscribed to paid plans."]
["How do I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["Can I cancel my subscription through the mobile app?","The subscription cannot be canceled in the mobile app. It would need to be canceled through your Google account because the subscription is managed by the Google account."]
["Are cloud service charges refundable?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["What should I do if I want to schedule a callback appointment?","If you want to talk to someone on the phone, then you would just need to ask and I will send you an invitation to schedule a callback appointment. You can tap on Schedule Call if you would like to make a callback appointment."]
["What format should my phone number be in to schedule a call?","Make sure you do not have any dashes, spaces, or parentheses in your phone number. It will only accept it with just the numbers."]
["How can I purchase a Cloud service package for my cameras?","You can subscribe for the cameras through the app on your device. You can tap on the Cloud tab and select the subscription you want and select the devices you want subscribed."]
["How can I cancel my subscription?","I've assisted with cancellation so it will not renew further. You'll still have the full service time you already paid for."]
["How do I cancel my subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["What if I do not have access to an iOS device to cancel my subscription?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["What is this meshare?","Meshare is a website where you can log in to your account and perform actions such as password resets or subscriptions."]
["How can I edit the enabled devices on my subscription?","You can edit the enabled devices on your subscription in the app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What are your business hours?","We are open 9AM-6PM central time Mon-Fri for live support."]
["What is the time difference between Pacific time and Central time?","Pacific time is 2 hours behind central time."]
["How long do cameras hold clips without a cloud plan?","Cameras without a cloud plan, when triggered, will take a short 10 second clip, have a cooldown of 3 minutes, and if there is still motion, take another clip. These clips can be reviewed within the last 12 hours, after that it overwrites to make room for more video."]
["How can I change my payment method for my Google subscription?","Here is how to change it: https://support.google.com/googleplay/answer/4646404?hl=en&co=GENIE.Platform%3DAndroid"]
["How do I cancel my Google subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Why hasn't my device renewed using autopay?","That camera was not subscribed. It looks like you had a different camera subscribed and you may have had the subscription canceled and the remaining time moved to that camera. The subscription does not automatically renew in that case since the subscription needs to be canceled to move the time to another device."]
["How can I renew my subscription if it keeps asking for a Google password?","If you are subscribing through the mobile app on your Android device, then the payment is processed by Google, which is why it is asking for the password to your Google account. You can also go to the web app at user.zmodo.com and sign in to your account there to subscribe through our payment processor."]
["How do I add 2 devices to my subscription without affecting the existing devices I already paid for?","When you go to add two more devices, it issues a prorated credit based on the time left of your old subscription and charges you a prorated amount based on the time left until your next normal renewal date of your new plan. So overall you are not being charged twice as you would be getting what is left of the original credited to the new subscription. If you would prefer two separate charges each year, you would need to instead subscribe the other two on user.zmodo.com instead as it uses a different billing system."]
["Do I have to purchase separate subscription for multiple cameras or is there just one for all?","Paid cloud plans are optional not required. Zmodo cloud plans are per device. There isn't a bundle cloud plan option to cover multiple cameras."]
["How can I change my camera subscription plan?","To change your camera subscription plan, go to the cloud section, scroll down to where it shows subscriptions, then check and see if there is a change plan option. If there is, select the change plan and alter it to the desired amount of cameras."]
["How can I update my subscription to only include 6 cameras?","You can tap on Subscribe in the app and only select the cameras that you want the subscription on and then tap on subscribe. This will update it for the next renewal period."]
["How can I cancel my subscription?","You can cancel the subscription through your Google account and start a new subscription for just the cameras you want subscribed when it expires."]
["Where can I subscribe to a separate subscription through the web app?","You can go to user.zmodo.com and subscribe there."]
["How do I cancel my cloud service subscription through Apple?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my cloud subscription?","To cancel your cloud subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my subscription through Google?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Where can I find more information on how to cancel my subscription?","Here is a link with more information on how you may do that: https://support.google.com/googleplay/answer/7018481."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support outside of live chat hours?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["What is the cost for 10 devices per year?","For all the plans on Zmodo, there are no bundling options; the plans are all priced per camera. However, our partner Smartz Eaze has cloud plans that allow you to subscribe as many devices as desired for one price, with both monthly and yearly billing options."]
["How can I subscribe to the Smartz Eaze cloud service?","To subscribe to the Smartz Eaze cloud service, you need to download the Smartz Eaze app and log in with your Zmodo account info (email and password). Once you sign in and go to the cloud area of the app, it will show those plan options and you can subscribe to them."]
["Can I use both the Zmodo app and the Smartz Eaze app?","Yes, you can use both apps or choose to use only the Smartz Eaze app. However, if you subscribe to the Smartz plan, you would want to use the Smartz Eaze app to view playback, as it does not work perfectly in the Zmodo app for playback."]
["Is it possible to get a refund for the $49?","The cloud service is non refundable so a refund will not be possible."]
["What should I do if I want to cancel the service?","You can contact your son and have him cancel from the main account, or I can send an email to the account email for approval to cancel the subscription."]
["What is the process to cancel a subscription if I am not the account holder?","I will send an email to the account email, and the person will respond with approval or denial. If there is no response after 30 days, we will cancel the subscription regardless."]
["Can you check if the payment was fraudulent?","We have no ability to see/check if the card is someone else's, so there is no way for us to do that unfortunately."]
["What should I do to avoid conflicts with my subscription in the future?","I would recommend moving the cameras to another account with an email you have access to."]
["How can I enable a camera that is not currently enabled on my iCloud subscription?","To enable a camera that is not currently enabled, go to the cloud section in the app from your Apple device, scroll down to the subscriptions section, and click 'edit' or 'view details' next to your subscription. Then, tap on the camera that is not currently enabled (e.g., Basement camera) and select 'enable' at the bottom."]
["What should I do if I encounter an error while enabling a camera on my iCloud subscription?","If you encounter an error while enabling a camera, try restarting the app to refresh it. If the error persists, go into your Apple subscriptions, click on the subscription for all the cameras, and ensure it shows for 4 devices. If it does, click 'cancel' at the bottom, then go back to the app, select the same plan at the top, and resubscribe by selecting all 4 cameras at the end."]
["What should I check to confirm that all cameras are connected to my iCloud subscription?","To confirm that all cameras are connected to your iCloud subscription, go to the cloud section and check the subscription area to see if it shows 4 devices enabled for the plan."]
["What should I do if one of my cameras does not show playback?","If one of your cameras does not show playback, it may need more time to record. If there is no motion to trigger it to record video, it may not have much video available, as it only takes a picture every 10 seconds when there is no motion."]
["How can I cancel my subscription if I don't have access to the email associated with it?","You can try going through Google support to cancel the subscription. If you do not have access to an Android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["Can I upgrade to a continuous plan?","If you would like to swap from a clips plan to a continuous plan, the plans are separate and you would not be refunded the clips plan."]
["Do I have cameras with audio capabilities?","You do not seem to have any cameras with audio capabilities on your account."]
["How can I subscribe to see past footage?","Subscribing starts the moment its started, it won't show you video from before the subscription started. None of the plans 'unlock' or 'reveal' footage."]
["Is there any past footage I can purchase?","Subscribing starts the moment its started, it won't show you video from before the subscription started. None of the plans 'unlock' or 'reveal' footage."]
["What happens to footage from cameras without cloud service?","Cameras without cloud service would only take a 10 second clip, have a cooldown of 3 minutes before it takes another 10 second clip. These clips are available for 12 hours, after that it overwrites to make room for more video."]
["Can I retrieve footage from December 21?","No video would exist from Dec 21st sadly."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I link a new camera to my account?","When you go to the cloud section, you would click edit, then select enable."]
["How do I cancel my subscription?","To cancel your subscription, you will have to cancel it from your Apple account. Go to your Apple account in the phone settings, click on subscriptions, choose the subscription, and select cancel."]
["How do I identify the cameras since they have the same name?","Could I have the device ID of the camera? It should start with ZMD and should be on a white sticker on the camera or bracket or in the Device Settings for the camera in the app."]
["Do they have an app in Spanish?","You can try changing the language on your phone, but I do not know if that will change the language on the app. That may depend on your phone."]
["How can I cancel my subscription purchased through Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How can I cancel my subscription?","Since you are contacting from a Guest account, I will send an email to the email address requesting permission to cancel the subscription on the account. I will need a reply giving me permission to cancel the subscription from that email address before I can cancel the subscription."]
["What should I do if I don't see the cancellation email?","If you do not see it in your inbox, then check your Spam or Junk folder."]
["Will my subscription renew again after cancellation?","The subscription has been canceled for both cameras and the subscription will not renew again."]
["How do I replace my old camera with a new one in the cloud service?","Please go to the cloud section of your app, hit view details on your subscription, then edit next to enabled devices. From there you can then remove the service from your old camera and apply it to your new one."]
["How do I enable my new camera on the plan?","You would need to uncheck the old camera, check the new camera, then hit enable at the bottom."]
["How do I enable my cameras if my subscription is showing as not enabled?","To enable your cameras, go to the cloud area, scroll down to subscriptions, then click Edit and enable the cameras there."]
["What should I do if I encounter an error with my subscription?","To resolve the error, go to your Apple subscriptions, cancel the plan, then go to the app and resubscribe. As long as it's the same plan and pricing shown in the Apple subscriptions area, it will not charge again and will just enable the camera."]
["How can I confirm if my camera is enabled for the subscription?","Check in the app to see if the camera shows as enabled for the subscription."]
["What should I do if I want to change my subscription plan?","You can manage your subscription through your Apple subscriptions and choose a different plan if needed."]
["What happened to my recordings from the 19th?","Unfortunately, there would not be footage from before the representative was able to sync the cameras."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What is the number to call?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["Do subscriptions auto-renew?","All subscriptions auto renew."]
["What happens to the subscription time when I move it to a new camera?","I can only move the leftover time from the old camera to the new one, which means it will move without the billing. At the end of that time, you would have to resubscribe that camera to get it on a subscription cycle again."]
["When will the new camera have to be resubscribed?","The camera 'Backyard' will have time until 2025-02-18, and on that day, you would have to resubscribe it again."]
["Can I use a different email for payment than the one I have set up for my Zmodo account?","The email address on your Google account can be different from the email address on your Zmodo account since they are two separate accounts."]
["Will my payment go through if the email is different?","The payment will be processed through a Google account. The Google account does not have to have the same email address as the Zmodo account."]
["How do I unsubscribe from my cloud plans?","You may unsubscribe by logging in to your app account on the web app from a computer at user.zmodo.com, click the cloud icon on the top of the page, select the device and choose to unsubscribe."]
["What happens if I cancel my cloud subscription?","After cancellation you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date. Here is a link with more information on how to do that: https://support.apple.com/en-us/118428."]
["Does the subscription cost per camera?","Yes the cloud subscriptions are priced per camera."]
["How do I cancel a subscription for my Zmodo camera that is through Apple?","You will need to go to your Apple account from the phone settings, choose subscriptions, click the subscription, then select the cancel option."]
["Can I check if I am unsubscribed on the website?","Yes, you can check your subscription status on the web app from a computer at https://user.zmodo.com/login."]
["What are the necessary steps to restore the recording feature for my cameras?","You can subscribe to new cloud plans on those cameras if you would like. Paid cloud plans are optional, not required. To subscribe, tap on the cloud icon on the left side of the screen, choose the plan, tap on 'subscribe', choose the cameras you want to subscribe to, and enter your payment info."]
["What caused my cameras to be unsubscribed?","The cameras were unsubscribed because either the payments didn't go through or the cloud plans were cancelled. The cloud plans stopped renewing on Sept 30, 2024."]
["How do I cancel my subscription?","To cancel the subscription open the Settings app, tap your name at the top, tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How can I check if my subscription is canceled?","You can check your apple subscription area to see if it shows the expiring date or not."]
["What should I do with the cameras now that I have unsubscribed?","If you want new owners to be able to use the cameras, I would recommend deleting them from the account as well now that you have unsubscribed."]
["Is there an active free trial on my account?","There is not an active Free Trial on your account. It looks like you already ended a free trial on one of your cameras earlier today."]
["Was the subscription for the cameras ZMD33JCE3248627 & ZMD33JCE3248587 removed?","Yes, the subscription on those two devices was canceled."]
["What should I do if my cameras are offline?","You would need to be with the cameras to troubleshoot them. I recommend rebooting the cameras to see if they come online. If they do not, then you may need to reconnect them with the Zink or QR Code setup. If the light in the camera stays solid green, then test a different outlet and power adapter."]
["How do I update my payment info for the subscription?","To update your payment info for the subscription, you would have to login to the account, then go to the 'me' section and tap on 'payment management.' If it does not show the details for any reason, you can also login from the web app (user.zmodo.com) and update the payment info from there."]
["Can I have access to a video from a specific time and date over 30 days?","Sadly, the video is only available for 7 days once it was recorded, then after that it overwrites to make room for more video."]
["What plans do you have?","There are a few subscription options. The Plus Plan records clips when the camera detects motion and saves the footage for 30 days. The Premium Plan records clips when the camera detects motion and saves the footage for 60 days. The Platinum Plan records continuously and saves the footage for 60 days."]
["How do I update my payment method?","On the phone app tap on 'me' in the lower right corner, 'payment management'."]
["What happens if my payment method is correct?","If the payment method is correct the system should try again shortly to charge you for the cloud plan subscription."]
["If I sign up for the platinum cloud subscription, will it go retro 30 days?","No it will not, the cloud only starts recording after the subscription is started."]
["Is there anything that can be paid to go backwards?","No, that would mean we would have to be recording footage without your consent or knowledge, which we do not do."]
["What happens when I cancel my cloud service?","I have canceled the Yearly Premium Plan for one device on your account. The subscription is canceled and will not renew again."]
["How do I watch a decent recording?","Cloud records video when motion occurs or a screenshot every 10 seconds when there is no motion. The motion sections would be yellow or red would be motion video while blue would be no motion screenshots."]
["How do I control the speed of the recording?","You cannot fast forward video, but you could use the flashback feature to see a sped up version of the day's events."]
["Will subscription continue for ZMD13IDE2235525?","Yes it would continue to auto renew unless cancelled."]
["How do I add a new device and keep my subscription?","To add a new device and keep your subscription, you need to cancel the cloud plan on the device that is no longer working and transfer the remaining cloud time to the new device."]
["When will the money be taken out for my Google subscription?","Your Google subscription was started on 3/13/24 and is a yearly subscription, so it will renew on 3/13/25 if still active at that time."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["Can I get a refund for the charges made on my subscriptions?","Since the payment is processed by Apple, you would need to contact Apple support about any potential refunds."]
["Can I add new devices to my existing cloud subscription after deleting old ones?","You can edit which cameras have the cloud plans. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom. You can edit the 3 cloud plans to 3 new cameras, just make sure you set up the new cameras to this same account."]
["What should I do if I can't see the edit option for my subscription?","You currently have a free trial of the 7-day plan. It will expire on Dec 18. You will want to wait until the cloud trial has expired, then enable the plan on the camera."]
["What is the cost of the Yearly Platinum Plan for 2 devices?","The Platinum Plan is $99.99 per year per device. You subscribed when there was a multi-device discount, so the second subscription is 50% off, so you are charged $150."]
["Can I access footage recorded before my cloud plan started?","No, it doesn't allow you to playback footage from before the cloud plan started."]
["How can the new owner take over the cameras?","For the future owners to use the cameras, you would just delete them from your account. Click live on the camera, click the settings gear in the top right, click the three dots in the top right, then click delete. You would do this for all devices still at your old home."]
["How do I call support?","You can go to the web app at user.funlux.com and subscribe through the web app."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my subscription through Apple?","If you do not have access to an iOS device currently you can follow this guide on how to cancel your subscription via Apple. https://support.apple.com/en-us/HT202039"]
["How can I enable my subscription on devices?","You can enable the subscription on 3 cameras in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What does the clips plan allow me to do?","The clips plan will show the triggered clips the camera makes and allow you to review them within the last 60 days then it overwrites. It is not continuous footage; only the clips triggered on motion are recorded."]
["How long can I review clips with the clips plan?","With the clips plan, you can review clips within the last 60 days."]
["What happens without the subscription?","Without the subscription, the cameras only take 10 second clips that are able to be reviewed 12 hours before they overwrite."]
["What does 'unlimited' mean in the context of the clips plan?","Unlimited refers to how many devices you can put onto the clips plan."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What happens after I cancel my cloud service subscription?","After cancellation you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How do I assign my camera to my subscription?","Go to the cloud section of the app, hit view details, then hit edit next to enabled devices to assign it, then enable at the bottom once the camera is selected."]
["How do I cancel my subscription through Google Play Store?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What do I do in the settings to make sure everything is correct?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Why did my cameras have been disabled?","Likely when the refund was processed. It is showing some recording activity."]
["How long does it record when motion is detected?","It records while the motion is detected and would stop when the motion either stops or becomes minimal enough or far enough away that it is no longer detected as motion."]
["Why will my cameras no longer record for free?","Cameras that do not have cloud service will take 10 second clips which are free. The recording is not 24/7 continuous footage, that has always been something that comes with the cloud service."]
["How can I see the free clips from my cameras?","To see the free clips, you would not push playback; if you do that, it will ask you to subscribe. You would go to the events/alerts section to see the 10 second clips."]
["Am I able to view footage from yesterday somehow?","No, the cloud service does not work retroactively, once its started or enabled for a camera it starts at that point, it does not reveal or unlock previous footage. If there would have been any footage taken while the cameras were not subscribed, they would be the short 10 second clips found in the alert area. For those short clips, it would have a window of 12 hours before the footage overwrites to make room for more. After 12 hours from the point a clip is created, it will overwrite to make room for more footage. Now that those cameras are subscribed, any future video would be continuous and you would have a window of 7 days before the footage would overwrite to make room for more."]
["How many cameras do I have with the cloud service?","Yes, you have 5 cameras subscribed. You have a 3 camera subscription that are going through Google for the processor, then you have 2 camera subscriptions which you subscribed today that go through us directly for the billing."]
["How do I cancel my 1 month plan subscribed via Google?","You would need to cancel from your Google subscriptions. Here is a link with more information on how to do that: https://support.google.com/googleplay/answer/7018481."]
["Can I upgrade to a 30-day cloud plan to see footage from February 2, 2025?","Subscribing starts at the point the subscription begins, it does not work retroactively for footage in the past from before the subscription was started."]
["How long is video footage stored for cameras that are not subscribed?","For cameras that are not subscribed, they take short clips, those short clips from the point they are made/created have a 12 hour window, after that 12 hours have passed the video is overwritten to have room for more footage."]
["How long is video footage stored with cloud service?","With cloud service the window is larger (7 or 30 day window) and it's continuous instead of the short clips so there's video when there is and is not motion."]
["How can I check if video footage from February 2, 2025 is available with my 7-day cloud service?","You can click playback on the camera, then click the calendar below on the bottom right to see what days it allows you to select."]
["Is there a chance video footage from February 2, 2025 is still available?","Unfortunately, I think you are a day too late for any footage from the 2nd; the camera would have overwritten that day by now."]
["How do I get credit on cancellation of subscription?","We do not give credit for subscriptions, once the subscription is canceled the leftover time is available to be used on the cameras until the expiration date. If you have another camera without a subscription we can move over that leftover time onto the camera but that's all that can be done with the time other than leaving it on the original camera."]
["Can I get my money back after canceling my subscription?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I fix the billing issue with my camera subscriptions?","Your subscription is going through Apple, and it shows you had 2 cameras subscribed before. After upgrading and adding 2 more cameras, you will be charged the full amount for the subscription. Apple is supposed to give you a prorate afterwards, which should occur the next time the subscription renews. You can contact Apple to ask them how that works."]
["How do I cancel my subscription?","If you would like to cancel, you may do so from your Google subscriptions. Here is a link with information on how to do this: https://support.google.com/googleplay/answer/7018481."]
["Why did my bill go up from $89.99 to $149.99?","Your subscription for 3 devices is $49.99 per device. The $89.99 price would have been offered through a promotion. The promotional sales are for the first billing period and billing after that is at the regular price."]
["Can I get a refund if I cancel?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I take my subscription off of auto payment?","You would cancel the subscription through your Google account. You will still have the remaining subscription time that was paid for and the subscription will not renew."]
["How do I cancel my subscription through the Google Play Store?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How long does the Premium Plan save videos?","The subscription on your account is the Premium Plan which saves the video for the last 7 days."]
["How can I save a clip to my phone or computer?","You can save a clip to your phone or computer by going to the Playback and tapping or clicking on the scissors icon to make a clip and then downloading it."]
["What happens to the videos after 7 days?","After 7 days, the footage is deleted from the cloud and would not be retrievable."]
["Does the video go slower than the actual clip when downloaded?","No, it should not change speed. You could potentially speed it up or slow it down in a video player you use to view it."]
["Is there a subscription for more days of video storage?","Yes, there is a Platinum Plan available that saves the last 30 days of footage."]
["Can I access footage from more than 7 days ago?","There would not be any footage from 2/22 since it is more than 7 days ago."]
["How can I see which camera has active subscriptions?","You can tap on the Cloud tab and scroll down to your active subscription. The camera on your account that is subscribed is the camera named 'LR - Wall'. The other three cameras are not subscribed."]
["What is the cost of the Premium Plan?","The Premium Plan is $4.99 per month per device."]
["How do I enable the camera?","You would do like I said above, when resubbing you should be able to select the cameras to enable them, but if you can't for any reason you would go to that same subscription view details area to enable cameras."]
["Which one is the membership to record 24/7?","The Platinum Plan records continuously. If you tap on Cloud it will show the plans listed there and under Plus and Premium it says Clips, and under Platinum it says Continuous."]
["What does the Plus Plan do?","The Plus Plan that you are subscribed to records clips when the camera detects motion and saves that footage to the cloud for 30 days. You can go to the Alerts in the app to see the motion events that are recorded and saved there."]
["Do we need to upgrade our system to get cloud storage?","Unfortunately DVRs would not be eligible for cloud service and are not actually supported in the app so most features would not work with them if they will load at all."]
["What should we do if we don't have enough storage with the system we have?","If you would like to get cloud storage, you could purchase devices from our website and subscribe them if you choose."]
["What is the phone number to customer service?","We do not have inbound calling only outbound, I can send you the call scheduler if you would prefer support via the phone."]
["How can I check which plan I have?","You can double check which plan is in place in the cloud section of the app and or in your apple subscriptions area to confirm this for yourself."]
["How can I change my plan to continuous?","You would have to cancel the current plan then subscribe to the continuous plan."]
["Do I renew my subscription with Apple or the app?","The subscription auto renews, your subscription will go through Apple if you have an Apple phone."]
["Have the prices changed for the subscription?","Yes, the prices have changed."]
["How can I check how many devices are subscribed to my account through Apple?","You would go into your apple device settings, tap your profile, select subscriptions, then select the subscription to see how many devices it is for."]
["How can I cancel my subscription if I don't have access to an iOS device?","If you do not have access to an iOS device currently, you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["What plan do I need to get my cameras to record?","You can tap on the Cloud tab at the bottom of your app and see our subscription plans. There is the Premium Plan and the Platinum Plan."]
["Are the subscription prices per camera or for all of them?","The subscriptions are per device."]
["What should I do to reboot my camera?","To reboot the camera, disconnect it from power, press and hold the doorbell button until the lights go out, then reconnect the camera to power again. Once it's back online and you see the solid blue light, let us know."]
["What causes playback issues with my camera?","Playback issues are generally related to connection problems. If a device keeps going in and out repeatedly, it's normally due to poor signal or poor upload speed."]
["Is the cloud currently down?","No, there is not currently an issue with the cloud."]
["How long does it take for the camera to start showing footage after syncing and restarting?","It usually will start showing you footage within 10 minutes, but can sometimes take up to 60 minutes for the camera to record a small backlog of footage before it shows in the app."]
["What might have caused my cameras to stop recording?","The fact that all of the cameras stopped and one came back later makes it likely there was a network connection issue with the cameras, and after that resolved, one of the cameras started recording again, but the others just needed to be synced and restarted."]
["How do I cancel my subscription through the app?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What should I check if I get an error when trying to set up payment on my iOS device?","You will want to check your Apple account and check the payment method that you have set there. Apple processes all in-app purchases on their devices, so the error may be with a payment method setup in the Apple account you are trying to use."]
["What can I do if I'm having trouble with the Smartz Eaze app?","You can try uninstalling and reinstalling the app on your phone."]
["How long do recordings save without a subscription?","They only save for 36 hours."]
["How do I cancel the subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I reset the old camera?","For your subscription, there is not a way to totally move the previous subscription onto another camera. However, I can move the leftover cloud time from the camera onto another one for you. This means that camera will have the service but will not be able to renew. On the end service date, you would have to resubscribe the camera to continue the service."]
["What happens to my subscription when I move it to a new camera?","The camera backdoor3 will have the time for the subscription until 2025-11-28. On that day, it will be the last date of service and will not renew, so you would need to resubscribe before the end of that day to continue the service."]
["What should I do if I delete the camera from my account?","If you for any reason delete the camera from the account and re-add it, it will affect the time on the camera and take it away. Contact us again if that happens, and we can put the leftover time back onto the camera once again."]
["How much is it for a year for the two cameras I have hooked up already?","The Premium Plan is $49.99 per device and the Platinum Plan is $99.99 per device. You can tap on the Cloud tab at the bottom of your app and it will show you all of the features and pricing for the subscriptions."]
["Can I get footage sent from the previous day when I wasn't subscribed needed for insurance purposes?","Cameras without a subscription at the time of the instance would have only taken a 10 second clip, after 12 hours have passed that clip will overwrite to make room for more footage even if you have subscribed as the clip was created when not subscribed."]
["If I was not subscribed but just subscribed, is there a way I can get access?","The subscription starts at the time you begin it and does not apply to video from before the subscription."]
["What is my subscription expiration date?","The subscription is set to expire on 12/8/2024."]
["How can I resubscribe to my plan?","You can go to your Cloud tab and select the subscription and resubscribe. You may also be able to resubscribe by going to your Apple account and restarting the subscription."]
["Can I continue to use the Zmodo app after resubscribing?","Yes, you can continue to use the Zmodo app."]
["Can I renew my subscription from the Zmodo app?","You cannot renew a subscription from the Zmodo app in the Smartz Eaze app."]
["Will my subscription renew if it says it will in my Apple account?","If you renewed the subscription and it says that it will renew in your Apple account, then the subscription will renew."]
["Do I need to update the app?","I would generally recommend just keeping the app fully updated. If you turn on automatic updates, you can keep that way automatically."]
["How long does it take for the app to start showing footage after reactivating the subscription?","It usually starts showing footage within 10 minutes, but it can take up to 60 minutes to get a small backlog of footage before the app starts showing the footage."]
["Will I be charged again after canceling my account?","Nothing further unless you would resubscribe in the future."]
["Do you refund after canceling the account?","No, you still have the service you have already paid for."]
["How long is my service active after cancellation?","You have active service until 1/1/25."]
["Are there any discounts for subscriptions in the future?","We do have discounts periodically, usually around holidays or special events. If you want to keep an eye out for those when you go to the cloud section, there's an area that says Deal on the top right where you can see all the deals going on, the more major deals also typically pop up on the home page as well."]
["How do I talk to a live chat agent?","You would edit the subscription in your app. Tap on the Cloud tab at the bottom of the app. Scroll down to the subscription and tap on View Details. Tap on Edit and you can change which camera is enabled on the subscription."]
["How can I cancel my subscription through Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["Will I get a refund for my cloud subscription?","Cloud subscription plans are not eligible for refunds. After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period."]
["What happens if I cancel my subscription?","After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How can I switch cameras for my cloud plan?","You can swap it to another camera by going to the cloud section of the app, hitting view details on your subscription there, then edit the enabled devices to assign it to whichever camera you would prefer it on."]
["Why is it saying I don't have a cloud plan after switching cameras?","That is for footage from before you made the swap. The camera only starts to record cloud footage after it is subscribed or assigned. So you would need to wait a few minutes for new footage since you moved it, then check that footage."]
["How can I renew my subscription with a new debit card?","You can either subscribe in the app via Google again (you would update your billing information via Google) or log in via user.zmodo.com and subscribe there, which is the system your current subscription is through."]
["¿Cómo puedo desactivar el pago de mi suscripción anual a través de Google?","No puedo cancelar la suscripción por mi parte, ya que usted está suscrito a través de Google, pero puede seguir esta guía sobre cómo cancelar su suscripción a través de Google. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How do I set up continuous feed for my cameras?","To get continuous feed, you would cancel the clips plan then subscribe to the continuous plan."]
["How do I enable subscription on a camera?","To enable the subscription on a camera, you will have to cancel the subscription in the Apple settings, then go back to the app and go through the subscribe process. If you select the same plan and then select a camera, it should not charge you for the subscription again; it will just assign the subscription to the camera properly."]
["If I subscribe will I be charged?","No, it should not charge you again as long as you select the same plan."]
["Why do I get a black screen when trying to view?","The camera was just now enabled, so footage from this point onward is able to be viewed. The previous video from before it was enabled may not be viewable because it was not enabled at that time to the subscription. It will allow you to see the 10 second clips within the last 8 hours, but the areas in blue will be black as the camera was not enabled before to the plan in the system."]
["How can I cancel my subscription through Google?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What occurs when you click playback on the camera you subscribed?","The agent is asking for clarification on the issue with the cloud service, but no standalone answer is provided."]
["How do I cancel my subscriptions?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How can I cancel my subscription for my home cameras?","You can cancel your subscription by going to the web app at user.zmodo.com."]
["Will the payment that was charged today via PayPal be canceled and refunded?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["What is your support email address?","Our support email address is support@zmodo.com."]
["How do I unsubscribe from my subscription?","To unsubscribe from your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["Do you have a customer service number to call?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How do I check my subscriptions in the Funlux app?","In the app, you would go to the cloud section, scroll down to subscriptions, then see what it says there."]
["How do I check my Apple subscriptions?","To check your Apple subscriptions in your Apple account, you would click on your profile first, then select subscriptions there."]
["What should I do if I see an error occurred message in the Funlux app?","You would want to go back to your cloud subscriptions in your Apple account where you were earlier and saw the subscription, choose the option to cancel the subscription, then return to the app and resubscribe. As long as you choose the same plan and amount of cameras as you previously had subscribed, it will not charge you again and will enable the camera properly."]
["Will it be a problem if I accidentally paid for both subscriptions?","No, that will not be an issue. Your Funlux subscription in your Apple subscription area shows it is for one device, just make sure to still only subscribe one device to the same plan and it will not charge you again."]
["How can I test if my camera is working after resubscribing?","You can try to move in front of the camera to create an event, then wait a few minutes and try to click playback to view the footage."]
["What happened to my cloud service that was on autopay?","The cameras named Back Fence and Back of House failed to renew in June. Garage and Front are still subscribed and recording. Any new subscriptions would be at the regular price, but the Back Fence and Back of House cameras were already being charged at the regular $4.99 price."]
["How can I find my receipt for my latest renewal?","You would have been emailed the cloud receipts around Sept 6, 2024. You can also find it in your Apple purchase history."]
["How can I edit the enabled devices in my app?","You can edit the enabled devices in your app by going to the Cloud tab on the mobile app and scrolling down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["If I upgrade to a continuous plan will it be able to playback?","The cameras only record continuously to the cloud when there is an active Continuous Plan subscription on the camera. Right now, you have the Clips Plan, so changing that subscription would not give you continuous footage from before you start the Continuous Plan."]
["Will it be able to play back last night continuously if I upgrade now?","Unfortunately, there would not be any continuous footage from yesterday."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my contract?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I enable my cloud service?","To enable your cloud service, go to the cloud section, scroll down to subscriptions, then tap view details. Select a camera to enable it, or click edit, then click a camera and tap enable."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["Why is my camera not recording stored data?","The recording starts from the time it was enabled. There would not be earlier footage since it was not recording earlier. When there is no motion, the camera takes a picture every 10 seconds and compiles that into a video. You can try moving in front of the camera to create motion for continuous recording."]
["What should I do if my camera is not recording properly?","If your camera is not recording properly, try unplugging the camera and plugging it back in. Once it is back online (has a solid blue light), move in front of it for about a minute, then check the playback to see if it recorded your motion."]
["How do I access the playback feature in the Smartz Eaze app?","If you are in the Smartz Eaze app, then at the top you should see the live footage from the cameras. You can tap on the camera view at the top. Then at the bottom right corner there will be a Cloud icon that you can tap on to get to the Playback."]
["How do I cancel a subscription managed by Google?","To cancel a subscription managed by Google, go to the Google Play Store app. Tap on your profile at the top right, navigate to 'Subscriptions,' and tap on the subscription to cancel it."]
["Can I get a refund for cloud service charges?","Unfortunately, cloud service charges are non-refundable, and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["Where do I cancel my subscription if I can't find it in the app?","You do not cancel the subscription in the Zmodo app. You would cancel it through your Google account."]
["What is the corporate phone number for Zmodo customer service?","There is not a number that you can call in to, but you can tap on Schedule Call to make a callback appointment."]
["What should I do if my app keeps freezing?","If it is freezing, you can try restarting the app and the phone. Otherwise, you can try to uninstall and reinstall the app."]
["How can I check the status of my subscription managed by Google?","To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["Can I cancel my subscription at any time?","You can cancel the subscription at any time. When you cancel the subscription, you will still get the remaining subscription time that was paid for, and the subscription will not renew and will expire at the end of the subscription time."]
["What is the website for Apple billing support?","This is Apple's billing support website with information about their support and options: https://support.apple.com/billing."]
["How can I edit the enabled devices on my subscription?","To edit the enabled devices on your subscription, tap on Cloud, scroll down to the bottom, tap on View Details, then tap on Edit and enable the devices on the subscription."]
["What should I do if I canceled my subscription in my Apple account?","If you canceled the subscription in your Apple account, you can resubscribe to the same subscription in your Smartz Eaze app. As long as you subscribe to the same plan and use the same Apple account, it just reactivates the renewal and will not charge you again."]
["What should I do if my subscription is not applied to the cameras?","If your subscription is not applied to the cameras, you can cancel the subscription, then go back to the Smartz Eaze app and resubscribe to the Platinum Plan for the devices. Resubscribing should automatically activate the recording on the cameras."]
["How to change the settings to record the video footage longer?","Your plan currently records all detected motion as full video and stores it for 7 days and would do a screenshot every 10 seconds when there is no motion detected."]
["How would canceling the subscription affect my billing?","Canceling the subscription stops the automatic renewal. You will still have the remaining subscription that you paid for."]
["Is there a grace period for cancellation?","No, there is not a grace period for the subscription."]
["How do I cancel my subscription through Google Play Store?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Is my account cancelled?","Yes, your subscription is cancelled so that it will not renew further. You'll still have the full service time you already paid for."]
["Can I retrieve footage from my account from September?","Unfortunately, there would not be any footage from September saved to the cloud servers, as the Premium Plan only saves the last 7 days of footage to the cloud."]
["How do I cancel my cloud service subscription?","I successfully canceled the subscription for you and it will now no longer renew from this point forward."]
["If I subscribe to the platinum plan, can I access footage from a couple of weeks ago?","Unfortunately, no that would not be possible. The cameras will only record continuously to the cloud when there is an active subscription on the camera. So there would not be footage from before you start the subscription."]
["How do I cancel my subscription?","To cancel your subscription, open the Play Store, click your Google profile in the top right, choose 'Subscriptions,' then tap on the subscription and choose 'Cancel.' You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my premium subscription through Google Play Store?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I cancel my subscription?","It looks like you're currently subscribed through Google, so if you would like to cancel, you would need to do so from your Google subscriptions. Here is a link with more information on how to do this: https://support.google.com/googleplay/answer/7018481."]
["Can I view my footage 2 weeks back?","Unfortunately, there would not be footage from 2 weeks ago as that would be beyond the 7 days that the footage is saved."]
["Is there any way to obtain footage from a camera that did not have a subscription?","Unfortunately, no, there would not be any saved footage to the cloud if there was not a subscription on the camera. If the customer has an NVR system, it may have saved to a hard drive in the system if it was undamaged."]
["What is an NVR system?","An NVR system is a Network Video Recorder that records locally to a hard drive. It is an optional device, so not every camera would need one."]
["Was there any footage from 9/15 available on the account with the email kyliefaldowski@aol.com?","There are cameras on that account. There is not an NVR or a Cloud Plan on any of the cameras, so there would not be any footage from 9/15."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my camera subscription?","I successfully canceled all 4 cameras for you, so they will no longer renew in the future. The last date of service for all 4 is 2/3/2026."]
["How do I change the camera that's on the cloud to another camera?","You can edit the enabled devices in your app. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["What is the difference between the Clips Plan and the Continuous Plan?","The subscription on your account is the Clips Plan, not the Continuous Plan. So it would only record when the camera detects motion, it will not record continuously."]
["How can I switch to the Continuous Plan?","You would want to cancel the Clips Plan in your Apple account. Once you have done that, let me know and I can clear the Clips Plan from the cameras so that you can start a Continuous Plan on the cameras."]
["What should I do after canceling the Clips Plan?","Once you have canceled the Clips Plan, let me know and I can clear the Clips Plan from the cameras so that you can start a Continuous Plan on the cameras."]
["Can I start a Continuous Plan after canceling the Clips Plan?","Yes, after the Clips Plan has been cleared from the cameras on your account, you can start a Continuous Plan on the cameras."]
["How can I edit which camera has the cloud plan?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I resubscribe to my plan?","You will need to resubscribe from the phone app on the iPhone (Apple account) that you originally subscribed. You shouldn't be charged again if you subscribe to the same plan again."]
["Can the most recent payment be applied to my three new devices after the free trial cloud service expires?","That subscription is set to expire on 11/20/2024 and the Free Trial on your cameras currently will expire on 11/28/2024. So the subscription would already be expired by the time the free trial ends."]
["How do I cancel my subscription?","I successfully unsubscribed those cameras and they will no longer renew in the future, the last date of service is 2025-05-10 for all 3."]
["How long does it take for the cameras to start showing recorded footage after a reset?","It usually starts showing recorded footage after about 10 minutes, but can take up to 60 to get a small backlog of footage before it starts showing in the app."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["Can I cancel my auto pay for my account?","Yes, I have canceled the subscriptions for both cameras and they will not renew again."]
["How can I add a 4th camera to my plan?","If it is not giving you the option, you can click cancel on the plan from the Apple subscription, then go back into the app and start a subscription for the 4 devices instead and that will work."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["What app can I use to test the signal strength of my Wi-Fi?","If you are using Android, you can download an app called Wifi Analyzer. If you are using iOS, you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["If I’m not subscribed currently and I want to go back to Saturday 9/28/24, will it work if I start my subscription now?","Correct. Recording for subscriptions starts only after you subscribe, it does not unlock any past footage as it would not have been doing the cloud recording at that time."]
["Is there any way to pay for footage from a break-in if I am not currently subscribed?","Unfortunately no, since it would not have been recording, the only footage we have from your cameras at present would be what is listed in your event page of your app."]
["What happens if there was a motion event a few minutes before the break-in?","There is a 12-20 minute cooldown between events based on frequency of motion."]
["Does the app work better on Android?","Yes."]
["How can I submit a refund request for a charge?","If you tap the total on the Apple settings page, you can tap on 'report a problem' to submit a refund request."]
["How do I cancel my account?","You can cancel your subscription by going to your Apple account, then to subscriptions. Once it is canceled, it will show an expiring date instead of the renewal date."]
["If I delete the app, will all my info with Zmodo (email, telephone number) be deleted also?","If you have an Apple device, yes, you can choose to delete your account when you delete the app."]
["What is the end of service date after canceling my subscription?","The end of service date will be 2025-02-01, which will be the last date of service."]
["How long is footage saved to the cloud?","The cameras record the footage and it is saved to the cloud for the last 7 days."]
["Can I access footage from January 11, 2025?","Unfortunately, since the subscription you have only saves the last 7 days of footage, there would not be footage from 1/11/2025."]
["How do I know it's canceled?","Yes, you will be notified by email that the subscriptions are expiring and will not renew."]
["How do I cancel my backup subscription for cameras?","You can go to the Cloud tab and tap on subscribe and decrease the number of devices that you have subscribed. Then on the next renewal, it will only renew for the devices you want subscribed. Otherwise, you can go to your Apple account and cancel the subscription. Then you can subscribe for just the devices you want to renew on the next renewal date."]
["When is the payment due?","The subscription will renew on 9/28/2024."]
["How do I change the payment method for my subscription?","To change the payment method for your subscription, go to the web app https://user.zmodo.com/login and sign in. Then you can go to the account tab and change the payment method."]
["¿Cómo puedo cancelar mi suscripción a través de Apple?","Para cancelar deberás ir a tus suscripciones de Apple. Abriría la configuración de Apple, haría clic en su perfil de Apple, seleccionaría suscripciones, luego seleccionaría la suscripción y elegiría cancelar. Sabrás si se canceló exitosamente si muestra una fecha de vencimiento."]
["¿Cómo puedo habilitar otra cámara para que comience a grabar?","Puedes ir al área de la nube, desplazarte hacia abajo hasta suscripciones, hacer clic en editar, luego seleccionar la cámara y presionar habilitar."]
["If I upgrade to the 10 devices Plan for $49.99, will it include my payment of $19.99 that was already paid out?","Changing the subscription would charge you the full amount as it would be a different subscription. We could refund the original subscription after you have subscribed to the new subscription."]
["What happens if I try to subscribe to the 10 device plan?","You can try to subscribe to the 10 device plan and see if it will allow you to, but it is possible it will not."]
["Will I get a refund if I move from the $19.99 plan to the $49.99 plan?","If you subscribe to the 10 devices plan, it will charge you the full amount of $49.99. At that point, we could refund the $19.99 from the subscription that just renewed."]
["Can I resubscribe to the $19.99 plan after switching to the $49.99 plan?","The Clips Plan is usually only offered once in the Zmodo app, so it may not let you subscribe again to change it to the $49.99."]
["What are the differences between the Clips Plan and the Premium/Platinum Plans?","The promotion plans that happen throughout the year are different from the Clips Plan. Those are for the Premium and Platinum Plans, which are different subscription plans."]
["Do my cameras have a SIM card inside?","The cameras connected to this account do not have SD cards."]
["Can I access videos that aren't in my iCloud plan?","You have the 7-day plan. Any footage from Oct 9 would no longer be available."]
["Do my cameras have SD cards?","Your cameras do not have SD cards or an SD card slot."]
["How do I cancel a cloud service for a device?","To cancel a cloud service for a device, you need to contact customer care and specify which subscription you want to cancel."]
["Will I still have cloud service for my foyer device after canceling the other device?","Yes, the foyer device will still have the time that was paid for, it will just no longer renew."]
["Do I need to resubscribe for the foyer device after canceling the other device?","Yes, when it comes time, you would just have to resubscribe that camera to continue the service."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I subscribe to the cloud service?","You would subscribe to the cloud service from the cloud section of the app. Alternatively, you can go to user.zmodo.com, log in, and then go to the cloud section to subscribe."]
["How do I cancel my subscription through Apple?","To cancel your subscription from Apple, go into the phone settings, click your Apple profile, click the subscription area, then select the subscription and click cancel. When it is canceled successfully, it will show an expiring date."]
["How do I update my payment information for my Zmodo subscription?","You would update the payment information either in the web app or through your Apple or Google account depending on how you started the subscription."]
["How is the subscription on my account managed?","The subscription on that account is managed through a Google account. So you will want to check the Google account that you used for the subscription and update the payment method in that Google account."]
["How can I resubscribe my camera to the cloud?","Please subscribe on the web app from a computer. You may have an easier time subscribing on the web app. Link to web app: https://user.zmodo.com/login."]
["Why was my cloud service ended on my one camera that was paid for the year?","It looks like you had an Apple subscription for 3 devices and removed one of those devices from your account. So you will want to edit the subscription to enable the subscription on a third device on your account. Tap on Cloud and scroll down to the active subscription. Tap on View Details and tap on Edit. Then you can enable a third device."]
["¿Cómo puedo renovar el pago para tener acceso a las cámaras?","Puede suscribirse a través de la aplicación móvil tocando la pestaña Nube y suscribiéndose. También puedes ir a la aplicación web y suscribirte en user.zmodo.com."]
["How can I get my money back and unsubscribe?","To cancel the subscription, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["What is your company customer support number?","The cameras that are subscribed on your account are offline. That means that they are not connected to the internet. You would want to restart the cameras and if they do not come online after a restart, do the QR Code to set them up."]
["Do you guys send any confirmation?","The subscription is managed through your Google account, so it may be Google who would send any confirmation of cancelation. You can see the status of the subscription in your Google account and it will say it is expiring if it is canceled. You will also receive an email from us when the subscription is close to expiring notifying you that it will stop recording and will not renew."]
["What is the difference between the 7 day and 30 day plans?","The 7 day and the 30 day plans have the same features, however the difference is you are able to see 7 day play for 7 days in the past before it overwrites to make room for more video, whereas the 30 day plan gives you a 30 day window before it overwrites to make more room."]
["What is the price for the 30 day plan per camera?","The 30 day plan is 99.99 yearly per camera."]
["How do I subscribe to one camera without being charged again?","You can go to the app, to the subscription area then subscribe. As you're going through the subscription process, be sure to have only 1 device selected so it is a 1 device subscription."]
["How do I cancel my subscription?","To cancel your subscription, go to the Play Store, click your profile, click subscriptions, then choose cancel."]
["How can I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How can I cancel my subscription?","You can cancel the subscription in your Google account if you would like."]
["What should I do if the app is not allowing me to add a camera to a subscription?","You can try restarting the phone or trying through the app with another phone or tablet. Also, make sure that there is nothing blocking the payment through your Google account or your credit card."]
["Is it possible to get a bundle on 3 cameras?","There is not a discount for multiple devices. The subscriptions are per device, so if you want to subscribe three cameras, then you would tap on Subscribe and select the three cameras you want to subscribe."]
["How do I access my subscription from the new updated app?","To manage your subscriptions from Zmodo, you would either use the Zmodo app or use the Zmodo web app."]
["Can I view playback for my camera from this app?","You can still view playback for the camera from this app; you would go to the camera then click playback."]
["Where do I find the playback option in the app?","The playback button is located at the bottom right, represented by a cloud with a play symbol in the middle."]
["What should I do if I cannot find the playback option?","If you cannot find the playback option, make sure you are tapping on the cloud icon after clicking playback."]
["What does the clips plan mean?","The clips plan is not the same as the 30 day continuous plan, it only takes clips with motion, so if you wish to have that plan you would need to cancel the clips subscription then resubscribe to a continuous plan instead."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["How do I renew my subscription for one device?","You would start a new subscription for the one device through the Zmodo app."]
["How can I schedule a call with support?","You can tap on Schedule Call to make a callback appointment."]
["What should I expect after syncing and restarting my cameras?","You should start seeing the recorded footage after about 10 minutes, but it can sometimes take up to 60 minutes to start showing the backlog of video."]
["How can I get all my devices on the same subscription?","You would need to disable the subscription on the cameras that you want to change and then go to the other subscription and enable the devices on that subscription plan."]
["How do I change my password?","You can reset it by going to the Me section of the app, system settings, then change password."]
["What is the maximum length of time footage is stored based on my plan?","The footage is available only for the length of time declared in your plan. In this case, you picked the 7 day plan."]
["Do you have upgraded cameras that have better lighting and sound?","Your current cameras do not have audio. A good option for audio would be our mini pro, which is for indoor use only."]
["Are the cameras wireless?","Yes, they are wifi cameras."]
["What resolution do the cameras display?","They are compatible with cloud and display at the same 1080p resolution."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["Is there a support phone number I can call?","There is not a number that you can call. But you can schedule a callback if you would like a call from a representative."]
["How can I get footage from January 5?","You can look at what is available in your Events tab. Any events listed there would be the footage that is saved from your cameras."]
["What happens if a camera is subscribed to the Premium Plan?","If a camera is subscribed to the Premium Plan, it will record continuously and save that footage for 7 days. The Platinum Plan records for 30 days."]
["How do I enable the cloud plans on my cameras?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I set up my meShare camera after it got disconnected?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in this email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I manage my Cloud subscription for my cameras?","You'll need to go to your cloud section of the app, tap view details on your subscription, then edit next to enabled devices to decide which cameras have the service applied."]
["How can I enable my camera from the cloud area in the mobile app?","To enable the camera from the cloud area in the mobile app, go to the cloud section, scroll down to subscriptions, and tap view details or edit. Then select the camera you wish to enable and tap on enable at the bottom."]
["How can I start a new subscription for my camera?","You can start a new subscription on the camera by tapping on the Cloud tab, selecting the subscription you want to subscribe to, and then tapping on Subscribe. You can do this through the mobile app or the web app."]
["Why is my hallway camera not recording videos?","It looks like it had some form of connection issue and recently came back online so it is now recording again. You should have footage from a short bit ago."]
["Do clips on the basic plan show a short video?","Cameras without a subscription take a 10 second clip when triggered, then have a cooldown of 3-5 minutes before it can be triggered again by motion to take another clip."]
["Should I be seeing a 10 sec clip when there are alerts?","Sometimes with cameras that have run out of service they don't turn off properly to where it takes the 10 second clips as it should."]
["Can I reboot it by just unplugging it for a few seconds?","Yeah, that's how you reboot cameras by disconnecting and reconnecting them to power."]
["Will a used 8 channel Zmodo NVR still give me alerts and clips, or does it just record constantly?","It will record all video like how it does with the cloud service from the camera if the NVR has a HDD in it, it has around a 30 days window for keeping recorded video before the HDD on the NVR overwrites to make room for more video."]
["Will the Zmodo Ding doorbell camera connect to the NVR?","All the doorbells we have made are specialty cameras and they are not compatible with NVR systems."]
["Will any partner camera companies be selling any 1080 doorbell cameras?","No, we are the only ones who have made doorbells, none of our other partners have made any so at this point there wouldn't be any other compatible doorbell options for you."]
["Will you sell any more of the Greet Pro 1080 Cameras in the future?","We don't currently have a new model of doorbell, it's possible that there will be one in the future at this point though there is not a newer model."]
["What is the number for customer service?","There is not a phone number that you can call in to, we do callbacks by appointment. You can tap on Schedule Call to make a callback appointment."]
["How are you going to reach out?","We will reach out to you when we hear back."]
["How does one remove their payment method and cancel service?","You can go to the Cloud tab in the web app and click on the subscription and cancel the subscription."]
["What happens to my subscription after I cancel it?","You will still have the remaining subscription time on the camera that was paid for. The subscription will then expire and will not renew."]
["How do I cancel my subscription?","To cancel your subscription, go into the Play Store to your Google account, then go to subscriptions, tap on the subscription, and choose cancel."]
["What is our current plan?","The cameras you have subscribed are currently on the 7 day plan."]
["How far back can I see videos on my plan?","The cameras currently online have recordings going back the full 7 days."]
["How can I access the videos from the last 7 days?","When you click playback, select the calendar below to choose the date you want to view."]
["What should I do if the video is not showing?","One thing you can try is deleting and reinstalling the app again. You can also try using the Web app and log in there at user.zmodo.com."]
["¿Cómo canceló suscripción?","Actualmente no tienes una suscripción activa en esta cuenta. No se cobró el mes pasado y este mes se canceló automáticamente."]
["What should I check if I'm experiencing a payment failure while trying to start my free 14-day trial on an iOS device?","You will want to check the payment method that you have set up in your Apple account as that may be causing the failure."]
["How do I reactivate the two cameras?","To do that you can go to the cloud tab of the app, hit view details on your plan, then edit the enabled devices there."]
["How can I cancel my subscription if I don't have an Android device?","If you do not have access to an Android device currently, you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["How do I unsubscribe from Zmodo services?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I cancel my subscription through Google?","You would go to the Play Store, click your profile in the top right, choose 'Subscriptions,' then select the subscription and cancel it. You will know it is canceled once it says an expiring date."]
["How can I cancel my subscription via Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I resubscribe to my service?","In the app, go to the cloud section and subscribe again from there."]
["How do I check my subscription status on Google Play?","To check your subscription status, go to the Google Play Store, click your Google profile in the top right, click 'Subscriptions,' and see what it shows there."]
["How do I update my payment info?","To update your payment info, go to the Me section of the app, then click payment management and update the card info there."]
["How do I cancel my camera's subscription if it was subscribed through Apple?","You would go to the Apple subscriptions and cancel there."]
["What should I do after canceling my camera's subscription?","After canceling, you would subscribe that camera to the new plan in the app or from the web app at user.zmodo.com."]
["What should I do if I can't select the new plan for my camera?","If you can't select the new plan, try refreshing the browser after the previous plan has been cleared."]
["How do I change my card information for my Zmodo cameras?","You can try updating the payment info from within the app by going to the Me section, clicking Payment Management, then selecting update or add a new payment and entering your new card information. If you have any trouble with that or don't see the option within the Payment management section, you can update your card on the website instead. Go to User.zmodo.com, log into your account, and click the option that looks like a head and shoulders. It should show the payment info on the right where you can update/change it there."]
["How do I cancel?","Cloud plans on cameras ZMD13K6DA296111 & ZMD13K6DA296121 were cancelled just a few minutes ago."]
["How do I cancel my subscription?","To cancel your subscription, go to the Play Store, click your profile in the top right, select 'Subscriptions,' then tap on the subscription and choose to cancel. You will know it has been canceled successfully if it shows an expiring date."]
["Is the cloud service refundable?","Unfortunately, the cloud service is non-refundable."]
["Can I switch my subscription from one camera to another?","You would be able to move the subscription from Out#2 to Out#3 because you can move Apple subscriptions from one camera to another. However, the other 5 cameras subscribed do not go through Apple, so I cannot move the subscription totally from one camera to another with the billing. I would only be able to move the leftover time from Out#1 to Out#3, but it would not carry over the billing, so it would not auto-renew and you would need to subscribe again at/around the end service time date."]
["What happens to the leftover time when I switch cameras?","I moved over the leftover time successfully to camera 3 from camera 1. The camera will have the leftover time until 2025-12-16, which is the date you would have to resubscribe for that camera if you want to continue service; otherwise, it would be the end service date."]
["How can I reactivate my subscription after canceling it?","You can cancel the subscription in your Apple account. Then go back to the meShare app and resubscribe to the same plan. As long as you subscribe to the same plan and use the same Apple account, it will reactivate the renewal and apply the subscription and will not charge you again."]
["Who do I contact for a refund for my subscription?","The billing is managed through your Apple account, so you would need to contact Apple for a refund."]
["How do I cancel both my subscriptions and get a refund?","I am able to cancel the 3 cameras subscribed directly but I am not able to cancel the google one from my end due to them being the processor. You will need to cancel from the google subscriptions area for that 1 subscription. To get there, open the play store, click your google profile in the top right, choose subscriptions then tap on the subscription and chose cancel, you will know it is canceled successfully when it shows an expiring date."]
["What is the cost for 4 cameras?","For the plan you have, it is $49.99 per camera per year, but the cancelled subscription had a half off additional devices discount that is not longer available and was active only until the subscription is cancelled. While I can help to restore it there if needed, your other camera would not be able to join that plan as it is not available for new subscriptions. So if I were to restore that, it would be only for 3 devices at the same rate of $74.84 and specifically those same cameras it is currently on."]
["How long does it take for recorded footage to display after subscribing cameras?","It usually starts showing recorded footage within 10 minutes, but can take up to 60 minutes for a small backlog of footage to be recorded before it displays the footage."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How can I transfer my cloud subscription from a broken camera to a new one?","To transfer your cloud subscription, the agent will cancel the subscription on the broken camera and move the remaining subscription time to the new camera. The new camera will start recording until the subscription time expires, and it will not automatically renew."]
["How do I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status."]
["How do I cancel my subscription through Apple?","To cancel your subscription through Apple, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I get the subscription changed from Home2 to Home4?","I can cancel the cloud plan on camera ZMD13DS83273007 Home2 then move the remaining cloud time to ZMD14IQHE201052 Home4."]
["Will my 1-year subscription carry over to Home4?","I can transfer the remaining cloud time. After the plan expires on Oct 3, 2025, you can choose to sign up for a new cloud plan on Home4."]
["What will happen to my cloud plan after the transfer?","You will have the 7-day cloud plan on Home4 until it expires on Oct 4, 2025."]
["How do I cancel my subscription?","To cancel your subscription, go to the Play Store, click your profile in the top right, select 'Subscriptions,' select the subscription, then choose the 'Cancel' option. You will know it is successfully canceled when it shows an expiring date."]
["How can I confirm if my subscription has been canceled?","If the Google subscription shows an expiring date, that's how you know for sure it has been canceled."]
["What should I do if my device registration to the cloud freezes?","You can try restarting the app or uninstalling and reinstalling the app. If that does not work, then you can try from the web app at user.zmodo.com."]
["Is there a phone number I can call?","We do not have an inbound number to call, but we do have outbound calling done via schedule. You can schedule to speak with a rep over the phone if you prefer."]
["Is there a trash folder for the app?","No, your camera has a subscription, any footage taken is preserved for 7 days before it overwrites to make room for new footage."]
["What is the Customer Service email address?","If you need the Customer Service email address, please check the contact section on our website or app for the most accurate information."]
["Can I get a refund for the duplicate charge?","If you upgraded to three devices, Apple gives a prorated refund on the original subscription."]
["What are the current subscription plans available?","We have the 7 day plan, or the 30 days plan."]
["What is the pricing for the 7 day plan?","The pricing is $49.99 annually per camera."]
["Can I resubscribe to the cloud service?","Yes, you should now be able to resubscribe to continue the cloud service."]
["What should I do if I find the subscription pricing too expensive?","You can keep an eye out for discounts and deals if you don't agree with the pricing, otherwise unfortunately this is the base pricing for yearly subscriptions for the 7 day plan."]
["How do I edit my subscription?","You would need to go to the web app user.zmodo.com to edit the subscription."]
["What should I do to set up my cameras on a new network?","You do not need to delete the cameras from your account to set them up on a new network. You can leave them on your account to do the setup."]
["What should I do if I am having trouble adding devices?","It may be having trouble if you are using the mobile version of the website. Try logging in to the web app at user.zmodo.com on a computer or device."]
["What is the difference between the Clips Plan and the continuous plan?","You do not tap on Playback for the Clips Plan. That is where you would have continuous footage if the camera was on the continuous plan. You would tap on Events to go to the motion clips that the camera records."]
["How do I subscribe to the premium plan for 3 devices?","Go under the cloud tab, select the premium plan for 3 devices for a year, tap on the blue subscribe button, then select all 3 cameras by putting a check mark next to them."]
["What should I do if I see a message that I need to pay again?","If it says you need to pay again, it means you won't be charged until January 24, 2025, so you can tap on 'okay' to proceed."]
["Is my cloud subscription automatically renewed each month?","The subscription on your account renewed on 10/3/2024. To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["Where do I go to enable devices on my subscription?","To change the enabled devices, you can do that in the app. Tap on Cloud, scroll down to the subscription, tap on View Details, and then tap on Edit."]
["How do I replace a camera that is under warranty?","If you are trying to replace a camera that is under warranty, then you can fill out the Zmodo RMA form here: https://www.zmodo.com/rma/"]
["How do I get in contact with customer support?","You can reach out to us via email at support@zmodo.com. Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I subscribe if the app is not working?","You may try to subscribe from our web app, user.zmodo.com instead. Billing through the app goes through Google, so if you have any issues with the payment information currently entered into your Google account, that could also be the cause of the trouble you are currently experiencing."]
["How can I cancel my subscription?","You can cancel the subscription at any time through the web app at user.zmodo.com, which is the same method you used to start the subscription."]
["How can I subscribe to my cloud account if my card is not activating?","You can try to subscribe using the Web app at User.Zmodo.com. Log in with your account email, and once logged in, click the cloud and try to subscribe there. If that fails, you can also use PayPal for payment."]
["Will Home4 have 7 day retention for recorded footage?","Yes, it should be recording and it will save the footage for 7 days."]
["Can I get a refund after canceling my subscription?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How do I cancel my subscription for 6 cameras?","Since you are subscribed through Apple, you would need to cancel through them. The link below has information on how you may do this: https://support.apple.com/en-us/118428."]
["How can I change my subscription from 6 devices to 5 devices?","To change to a 5 device plan, go to the cloud menu, choose the plan type you want and billing frequency, hit subscribe, then choose only 5 devices and complete that process. If you do this on the same Apple account your current subscription is through, this will downgrade your plan so that on your next renewal, it will renew for only 5 devices."]
["How can I assign or unassign devices in my subscription?","You can assign or unassign devices by going to the cloud menu of the app, hitting view details on your current plan, then edit next to enabled devices."]
["How do I enable a camera on my plan?","To enable a camera on your plan, go to the cloud section, scroll down to subscriptions, click edit, then tap on the camera and tap enable. Once enabled, it will start the service for that camera."]
["How do I cancel my trial and account?","Your subscription goes through Apple for the processor, so you would cancel it from your Apple subscriptions area. To get there, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["How do I enable cloud service on my new camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What should I do if I keep getting an error message when trying to access the cloud?","You might have to sign out and sign back in after enabling the cloud service on your camera."]
["How do I edit which cameras have the subscriptions?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What happens if I cancel the free trials on my cameras?","If you cancel the free trials, you will be able to enable 2 of the plans on your cameras."]
["How do I cancel my subscription?","In order to cancel you would need to cancel from your Google subscriptions. Here is a link with information on how to cancel: https://support.google.com/googleplay/answer/7018481."]
["Will I get a refund if I cancel my subscription?","We would not be able to offer a refund. You will have the full service time you've paid for after cancellation."]
["How can I add a camera to my subscription?","You can sign up for a cloud plan on Barn camera either on the phone app or the web app. On the phone app, tap on the cloud icon, choose the subscription you want, choose barn camera, and subscribe."]
["How do I pay for my subscription?","You would want to contact Apple about this issue as your cloud plan subscription payments go through Apple."]
["Do I need to pay monthly for the camera?","You do not need to pay monthly for the camera. You can view the camera live and receive alerts when it detects motion without a monthly payment."]
["Can I install Zmodo cameras of different models on the same account?","Yes, you can setup Zmodo cameras of different models on the same account."]
["How do I terminate my subscription?","As you are subscribed via Google, you would need to cancel from your Google subscriptions if you would like the plan cancelled so it does not renew further. Here is a link with more information on how to do that: https://support.google.com/googleplay/answer/7018481."]
["If I don't renew, will I be charged?","If you cancel your subscription in the way detailed in my previous message, it would not renew further. You would still have what you had already paid for previously."]
["How do I cancel my subscription on an iOS device?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["How do I cancel my subscription?","To cancel your subscription, go into the Apple settings, click your Apple profile, choose subscriptions, then select the camera subscription and click cancel. You will know it is canceled if it shows an expiring date."]
["Is the issue with my camera resolved?","The update has been rolled back, so that issue is not still occurring."]
["Will this issue happen again?","It should not happen again, but please do not hesitate to contact us again if you see the same issue again."]
["What is the free plan for the cloud service?","It looks like you're on the free plan so you would still have the 10 second clips. These would be accessible by going to the events section."]
["What should I do if I cannot get video playback?","If you cannot get video playback, try deleting the group of cameras in the app. The developers are working on fixing the issue caused by a recent app update. After deleting the group, you should be able to playback each individual camera."]
["What should I do if I no longer see the LIVE button on my camera?","Please uninstall the app, then reinstall it. That should show you the live buttons again."]
["Can I monitor multiple Zmodo camera channels from my computer?","Unfortunately multi channel view is only supported in the phone app and there would not be a simple way to do it from a computer."]
["Can I use a DVR to view multiple channels on the web app?","DVRs would not be supported in the web app, but NVRs would still go only a single channel at a time there."]
["Can I get an alert every time a motion is detected without dead time between major and minor events?","That is not possible. Major and minor are only determined by time between alerts, not based on contents of the event. The minimum time between notifications would be 12-20 minutes depending on the frequency of motion."]
["What is the minimum time between major and minor alerts?","The time between major and minor alerts is a minimum of 3 minutes. The initial alert that issues a notification is the major alert with following alerts being minor alerts until at least 3 minor alerts have been issued or 20 minutes has passed since the last major alert."]
["How long will it take to receive another major alert if there is constant motion?","If there were constant motion, the minimum time between notifications issued would be 12 minutes. If motion is not constant, depending on the frequency of the motion, it could be anywhere between 12-20 minutes until it would issue another major alert for a movement that is detected."]
["What can I do if I no longer trust my camera?","You can continue to use the camera and your account if you want to, or you can look for different cameras if you want to."]
["How can I stop seeing events from other devices in my app?","You can delete the events from your app and they will stop showing up for you there."]
["How do I fix the issue with viewing events on the Zmodo app?","You may be able to fix it temporarily by going to your phone's settings for app management, Zmodo app, clear the data. Doing this will most likely log you out of the Zmodo app, so you would then need to login again. See if this fixes the issue you are having with events."]
["How do I save this conversation?","You could take screenshots."]
["Is it possible to purchase model ZP-IBH23?","It's possible you may be able to find them used or via other resellers, but I do not have a specific listing for that exact model that would definitely have the bracket type you would like."]
["What should I do if I cannot view the live feed on my camera?","Delete the app and reinstall it. Then you should see the live button."]
["Why does my meShare camera disconnect from the Google Nest Hub after a few minutes?","The cameras are not intended for nonstop viewing and so may have trouble loading after a bit when watching continuously. If needed, you can reload the camera to relieve the issue."]
["What should I do if the app does not display properly on my iPads?","You may reinstall the app, but unfortunately it may occur again. The app does not display properly on iPads which can sometimes cause the buttons to disappear. Unfortunately, we do not have a fix at this time beyond the temporary one of reinstalling the app."]
["Do you sell any replacement NVR I can use for my system?","We do not make and sell NVR systems any longer. You can try looking at third party sellers (Amazon, eBay, etc.) for a Zmodo or Funlux NVR system."]
["Will Zmodo and Funlux systems work with each other?","Zmodo and Funlux are partner companies, so the systems are compatible with each other."]
["What type of Zmodo NVR should I look for?","It looks the NVR is a 1080p NVR, so you would want to look for a 1080p NVR system."]
["Would I have to download any other apps if I got a Funlux?","No."]
["Can I buy 6 new cameras with wires?","Yes, you can buy 6 new cameras with wires."]
["Why are my cameras not working across multiple AT&T extenders?","That is likely because your Wi-Fi extenders either have their own networks or do not allow devices to be discovered on other networks. You may be able to change the settings on your extenders and router to allow devices to be discovered across extenders."]
["How do I check the time zone setting on the NVR in the app?","Tap on Settings next to My Devices and then tap on the NVR. Tap on the three dots in the top right corner of the Device Settings screen. Then tap on Device Time Zone."]
["What should I do if the time zone is incorrect?","If the time zone is not correct, change the time zone to the correct time. If it is the correct time, then you can resync it by changing the time zone and then changing it back."]
["How do I change the time zone?","Tap on Settings next to My Devices. Tap on the NVR to go to the Device Settings for the NVR. Then tap on the three dots in the top right corner. Tap on Device Time Zone and then you can change the time zone and then change it back."]
["What are the cloud storage plans available?","There are two cloud plans. The Premium Plan is $4.99 per month or $49.99 per year. The Platinum Plan is $9.99 per month or $99.99 per year. All of the subscriptions are per device."]
["What does it mean if the three lights on the top of my NVR system are red?","If the three lights on the top of your NVR system are red, then that means there is an issue with the hard drive."]
["How can I fix the issue with my NVR's hard drive?","You would want to try to format the hard drive, which you can do in the General Settings on the NVR. If that does not work, then you may want to try replacing the hard drive."]
["Why are my cameras offline?","The cameras on your account connect to your Wi-Fi network, so there could be several reasons they are offline. You should check if you have changed your router, Wi-Fi name and password, or internet provider recently."]
["What should I do if my cameras are offline?","You may want to try resetting your NVR either through the General Settings or with the reset button on the back."]
["What should I do if I change my Wi-Fi network?","If you change your Wi-Fi network, you do not need to remove the cameras or the NVR from your account to connect them to a new network."]
["How do I factory reset my NVR?","You do not need to reset the NVR yet, I want to look up the camera first. Not all cameras are compatible with NVRs."]
["How do I reboot the NVR and the camera?","To reboot the NVR and the camera, just unplug and plug in the NVR and then do the same to the camera."]
["Why are my mini pro not showing vid on nvp?","The mini cameras are not compatible with the NVR and the NVR will not record video from those cameras."]
["What should I do if my NVR is not visible on the mobile app?","You do not need to add it to the app. I already added it to your account."]
["How many cameras can I add to this NVR?","It looks like this NVR is a 4CH NVR, it can only support up to 4 cameras to record on it."]
["Can I unhook from the NVR and keep checking the app to see if the camera connects?","Correct, whether the NVR is connected or not plugged in at all, it will not impact whether the camera can go online to where it would work from the app."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support outside of live chat hours?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How do I add my NVR to my mobile app?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["Will the device work without the disk?","Yes, it just would not be able to record without it."]
["What type of hard drive does my system use?","This system would use a 2.5\" drive."]
["How do I add an NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How do I set up my ZP-NM28?","For the NVR itself you would only have to plug it into power then into the router for it itself to get internet and work."]
["Do I need to create a new account to add cameras to my NVR?","You never have to make a new account, you can add and delete cameras/systems from the same account without creating multiple."]
["Are times limited for customer support calls?","Yes, we don't have live support 24/7."]
["What power adapter does the NVR use?","The NVR uses a 19V4A power adapter."]
["Will the cameras work with both Zmodo and Funlux NVR systems?","Yes, the cameras will work with a Zmodo and Funlux sPoE NVR system."]
["What type of hard drive does the NVR take?","The HDD this NVR would take is a 'SATA 2.5' physical size and for size for storage it can handle up to 2TB; lower TB is fine, it just won't support larger TB beyond 2."]
["Do you sell the hard drive?","We do not sell the HDDs, but here is a link to the Western Digital Purple HDDs that would be 2.5: https://www.amazon.com/WD-AV-25-TB-Hard-Drive/dp/B007PFQ23C/. Not all HDDs are compatible with NVRs or DVRs, but Western Digital Purple HDDs are what we recommend using when a replacement for the HDD is warranted."]
["What is the part number for the recommended hard drive?","The link I sent you is compatible with your NVR and is the correct physical size you need as well: https://www.amazon.com/WD-AV-25-TB-Hard-Drive/dp/B007PFQ23C/."]
["What is the website?","If you want another Zmodo or Funlux NVR you would have to look on third party websites."]
["How do I delete my account or the cameras on my account?","To delete the cameras and the Hub, click live, then click the settings gear in the top right, click the three dots in the top right corner, and choose delete."]
["How do I connect my Funlux ZP-NJ18-S to my Android phone?","If you are trying to connect an NVR, you will plug it in to your router with an Ethernet cable. Then you will do the Smart Kit setup in the app. Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How do I get my motion alarm to notify me on my ZP-NJ18-S NVR?","The app can send notifications to your phone when a camera detects motion and makes a motion event. You would want to make sure you have notifications turned on."]
["Do I have to be connected to WiFi when I reboot the NVR?","No."]
["Can you send me the directions to reformat?","Go to the main menu on the bottom left, then select general settings followed by disk drive info. There you should see your hard drive. Select the box next to the drive so it's in blue then tap on format at the bottom. If it does not show a hard drive listed there you likely have a dead drive."]
["How can I connect my NVR to my account using the Smart Kit setup?","To connect your NVR to your account using the Smart Kit setup, plug in the device to both power and the router, and make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, which will prompt the app to do a network search for the NVR. If the app locates the NVR, it will show you the option to select the NVR and name it. The name goes on the same line as the Device ID; after entering a name, you can adjust the time zone and enter a password for your device. Lastly, tap on the checkmark at the bottom to add the device."]
["How can I schedule a call with customer service?","You can tap on 'Schedule Call' to make a callback appointment."]
["How can I change the time on my NVR?","To change the time on the NVR, go to the Device Settings for the NVR. Tap on the Settings button next to My Devices, then tap on the NVR in the list of devices. Tap on the three dots in the top right corner of the Device Settings screen and then tap on Device Time Zone."]
["What time zone should I choose if I'm in Texas?","Texas would be in the Central Time Zone, which is -6:00."]
["Do I need to connect it with an HDMI cable to a monitor to add the cameras?","You would connect the NVR to a monitor, this can be a tv monitor or a computer monitor."]
["Will it still store video?","The NVR should have a hard drive in it, the 500GB is how big the hard drive is, with this being a used one though I would recommend you to check inside the NVR to make sure it's still there as the hard drive can be removed/replaced."]
["Where can I find Zviewer app?","The Zviewer app is no longer supported."]
["Is there an 8 channel hard wire DVR that I could buy that has remote access?","No. We no longer sell wired / analog cameras or DVRs/NVRs."]
["What is the range on wifi camera?","How far the cameras can connect to a network can vary depending on the signal strength of the network at a given location so there isn't a set distance I can give you, you would need to test your signal strength. Other networks on the same or nearby channels, and the materials separating the router from the camera can play a role in the signal strength."]
["What camera do I need and how do I buy it?","This 2-pack of SHO 1080p wifi camera would be compatible with your NVR. You can either copy / paste the link or type 'SHO wifi camera' into Amazon's search bar: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7/ref=sr_1_3?crid=37DUGBRLQQ6W9&dib=eyJ2IjoiMSJ9.O74-TIBtLG-hXSfQyknoJgJUWGhNBgekrIgcx7DloTnJBwloyYI6Rh2CjPLwWXiiYGPVsgiJqBeUNKvaTczW5sN8wIqJG_b0V0K6bB9Q597gCXNl45tGREOnGq1jM7h51X5gldq3eQcKSWEuA_LswK_v7xfub2sjHJtsSf_7Uk-3rXdLElBUESQaDJe9k2IAQLgKeC0nYLSsPel68Jrffqgx2mc0WlRSUSMg9ieIPgw.fPGWN__7hmQ_e19B_vJwe93OjzJCYvAtFMa69qdW-3c&dib_tag=se&keywords=sho+wifi+camera&qid=1741383181&sprefix=sho+wifi+camera%2Caps%2C89&sr=8-3."]
["How many cameras can I connect to my NVR?","The NVR you have on your account is 8 channel, you can connect up to (8) total cameras to this NVR."]
["What should I do if the message 'disk not found' is showing on the screen?","First, try resetting the NVR system by unplugging it from the router. Then, on the back, there is a small pinhole; insert a paperclip or small pin and hold it until the screen reacts and goes dark. Once that occurs, take out the pin and wait for it to boot up. After that, plug it back into the router and check if the HDD is shown in the settings."]
["What should I do if the mouse is not working?","Unplug the HDD from the unit, then boot the unit up to see if it responds and shows 'no HDD' and if the mouse functions as it should. To do this, unplug the unit from power, unscrew the bottom and possibly back screws if it does not release, then unplug the wires from the HDD that are connected to the motherboard. After unplugging, plug the unit back into power and check the monitor."]
["How long do the chat lines stay open for?","Chat stays active for 7 minutes from the last message."]
["What are the customer service hours?","We have an AI bot 24/7, but agents are available only Mon-Fri 9am-6pm CT excluding 12pm-1pm as agents are on lunch at that time."]
["How do I add a camera to my account using the Zmodo app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is showing offline?","If your camera is showing offline, unplug the camera, plug it back in, and check the light indicator on the camera when you plug it in."]
["What should I do if the NVR does not see the cameras?","You need to ensure that the NVR is properly set up to recognize the cameras. Check if you have a mouse connected to the NVR system, click on the Main Menu button at the bottom left corner of the task bar, then click on Device Management to see a list of the channels and the devices in those channels."]
["How do I check if all channels in the NVR are filled?","In the Device Management section of the NVR, you should see a list of the channels and the devices in those channels. Check if all four channels are filled or if only some are showing devices."]
["What should I do if I see device IDs typed in the channels but no cameras are found?","You need to delete the channels that have device IDs typed in, as this will not find a camera. Make sure to delete Channel 1 and Channel 4 if they are not showing any cameras."]
["What should I do to check the NVR directly and troubleshoot it?","To check the NVR directly and troubleshoot with it to see if we can get it to record the cameras, you will need a monitor and a mouse attached to it to access the NVR's settings."]
["What options do I have for purchasing a new NVR?","We stopped making NVRs in 2018, so we do not make or sell them anymore. The NVR you sent me the Model for is an 8CH wired NVR, so if you want another one, you would search for either Zmodo or Funlux SPOE NVR to find options on third-party sites."]
["Can the new cameras use cloud service?","Yes, the new cameras can use Cloud service; it's optional."]
["Do the new cameras require power?","Yes, they do require power."]
["What is a NVR?","The Network Video Recorder."]
["What should I do if my Zmodo cameras have no lights?","You may want to try using a different Ethernet cable."]
["How can I check the settings of my NVR?","It will help to plug the NVR in to a monitor so that you can see if the NVR shows on the monitor."]
["Is there a compatible replacement for my older system's cameras?","You could try looking for Zmodo or Funlux 720p Wi-Fi cameras, but you would have to look at sellers like Amazon, eBay, etc. as we do not sell 720p cameras any longer."]
["Can you provide support for legacy devices?","No, we cannot provide any customer care support of any kind for this legacy unit, as I have stated before we no longer provide support for those units."]
["What should I do if I have issues with my legacy device?","You will have to troubleshoot any issue for this unit yourself on your own."]
["Where can I buy a BS-0001 repeater?","We have 4 Channel repeaters available for purchase here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O."]
["Why do I keep getting virus threats on my Zmodo NVR?","You see a virus threat on a monitor connected to the NVR?"]
["What happens when you reset the NVR? Do I then have to reset/scan and setup all the cameras again?","No, as long as you unplug the NVR from the router first before the reset then it should not remove the cameras from the account. If it does at all you can contact us and we can assist you with adding them back again."]
["What is the purpose of the repeater?","Not all of our NVRs have the ability for you to plug the cameras into them to get power and internet. A NVR repeater is used instead and gives the cameras power and internet."]
["Is the repeater built into the box with the HDD for recording?","No, the NVR repeaters are their own separate unit, they are not built into an NVR."]
["Is there a way to call tech support via phone?","We do not have inbound calling, but we do have outbound calling that can be done via schedule. You can always request an agent in chat then request a phone call for us to send a call scheduler into the chat if you want support over the phone."]
["What is the proper voltage for the Zmodo camera model CM-C113Q6BK?","The camera requires a 12V power adapter."]
["What is the proper power adapter specification for the Zmodo camera?","A 12V 1500mA power adapter should work."]
["How do I connect my 8 channel NVR with the cameras?","You would just need to connect the NVR to the same local network as the cameras are connected to. The NVR will connect to the network with an Ethernet cable."]
["Can I see all my channels on the Zmodo app?","The NVR you have is not supported in the app, you are able to use it locally but would not be able to use it in the app."]
["Is there an upgrade I can get for my NVR?","Unfortunately no, there's no way to upgrade your current NVR. We no longer make NVRs, we stopped in 2018."]
["What about DVRs?","Same for DVRs as well, we stopped in 2018."]
["Can I use other wireless cameras to record on my Zmodo NVR or do they have to all be Zmodo cameras?","It would need to be a Zmodo camera or a partner company's camera. So Zmodo, Funlux, meShare, or SHO."]
["Are my wired cameras too old to show on this app?","The Cloud DVR on your account would not be compatible with the Smartz Eaze app. You can try using the Zsight app. However, the Zsight app and legacy systems like your Cloud DVR are no longer supported. If it is not compatible with your device, then you can still view the cameras locally by plugging the DVR in to a monitor."]
["What app should I use for my Cloud DVR system?","The Cloud DVR systems would only be compatible with the Zsight app."]
["What should I do if the Zsight app is not working?","If the Zsight app and legacy systems are no longer supported, you can still use the local settings by connecting the DVR to a monitor."]
["Can I view my DVR remotely with the Zsight app?","That DVR would only work remotely with the Zsight app. If you do not have the Zsight app or it is not working, then there would not be a way to view that DVR system remotely."]
["Why can't I connect to my cameras on my phone anymore?","The app is no longer supported, which may mean it is not compatible with your phone any longer, or there may be a bug causing an issue after an update on the phone."]
["How do I set up my NVR?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How do I reconnect my cameras?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I get to the settings screen on the monitor?","If you have not yet logged in, you would need to do that. You can try clicking to see if a log in page or first time set up option comes up. Once you are signed in, if you hover along the bottom of the screen with the mouse, it will have a bar pop up with various options. The bottom left option is the main menu for settings."]
["Is that where I will get to the playback?","The playback option is located on the right side along the bottom of the screen, represented by a film strip icon. From there, you'll select which channel, the date (dates with footage will be highlighted), and can then view the footage."]
["How do I fix the date and time stamp on my NVR?","To fix the date and time stamp on your NVR, connect a monitor and a mouse. Once you log into the unit, go to the menu and select general settings to adjust the time and date."]
["Can I save video to a jump drive from the cloud on my computer?","Yes, to save footage from the computer for the cameras, go to the device list, click on the specific camera, then select the time of the clip. If the clip is from the same day, tap on the scissor icon. If the footage is from a prior day, click the calendar at the bottom first, select the day, then click the time and the scissor icon. When you save clips, they will save to your computer's folder files. Once there, you can insert your USB into the computer and drag the files over."]
["How long is the storage for cloud service?","With cloud service, it only has a window of 7 days because of the plan you have, and it overwrites that video it stores on our servers to make room for more."]
["How long does the local device store footage?","The local device typically won't overwrite footage until 30 days."]
["Does the web app support NVR playback viewing?","No, the web app does not support NVR playback viewing. You would have to click playback from the app to save the footage or view that footage locally on the NVR with a monitor and mouse."]
["Will I be able to view playback on my TV from my NVR and mouse?","You can use a Monitor and a Mouse with the NVR itself, it has ports in the back for that so you can also review the live video and the playback locally that way if needed."]
["How do I view playback on the app?","To view playback on the app, you would click playback on the 'online NVR' then select the camera from the top."]
["What are your business hours?","9am-12pm CST and 1pm-6pm CST M-F."]
["Does ZMODO have a DVR or HD?","We stopped making NVRs in 2018, none of our new cameras are compatible with NVRs by us, we have one partner who makes cameras that are compatible with NVRs that I can send you a link for but other than those none of our cameras will support NVRs going forward. We also don't make DVRs anymore and those are also Legacy devices, we also stopped in 2018, DVRs also will only work with analog cameras not Wi-Fi cameras."]
["Is it all cloud based?","Yes, we don't make any DVRs or NVRs anymore so longer video recording is all cloud based now if people want continuous video recordings."]
["Will the SHO cameras work with the NVR?","Yes, the SHO cameras I sent the link for are compatible with the NVRs."]
["How do I hook it up to the TV?","You connect it via the HDMI to the TV."]
["Where do I find the smart kits wifi settings?","The smart kits wifi settings can typically be found in the device's settings menu."]
["What do I do if the NVR is defective?","You might be able to find a used one on eBay, as we have not made them in 5 to 6 years."]
["Can I get a replacement for the NVR if it is defective?","You might be able to find a used one on eBay, as we have not made them in 5 to 6 years."]
["What current cameras do you make?","You can see our current cameras on Zmodo.com."]
["Will another brand be compatible with the cameras I have?","The cameras would not work on other brand NVRs."]
["What should I check in the NVR if I had a mouse?","Check the network settings in the NVR to make sure DHCP is enabled and it is getting an IP address."]
["What do I do if DHCP was disabled?","If DHCP was disabled, enable it, then reboot to see if we get an IP."]
["What is the app that I can view my cameras free of charge?","Zmodo wifi cameras can be viewed remotely either from the Zmodo app or the Smartz Eaze app."]
["Is there another system that could possibly work for remote viewing?","If you are needing help with your Zsosi cameras you would want to contact them for support. We have indoor & outdoor wifi cameras available on Zmodo.com."]
["Is there a substitute for my BS-0001 repeater that has stopped working?","We have 4 Channel repeaters available for purchase here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O."]
["How do I format the hard drive on my NVR?","To format the hard drive, you will need to access the menu on the NVR. First, plug the NVR into a monitor and a mouse. Then you can go to the Main Menu and General Settings. Click on General Settings and then go to Disk Drive Info. That will show the hard drive if the NVR can see it. You can select it by clicking the box next to it and then click on format."]
["How do I connect my NVR to a monitor and a mouse?","There will be an HDMI port on the back of the NVR. That will connect to a monitor or television with an HDMI cable. And then there will be a USB port on the back of the NVR that you can plug a mouse into."]
["Is it possible to have an NVR repaired with Zmodo?","We would only repair or replace an NVR or camera if it was under warranty. We have not made and sold NVR systems for several years now, so unfortunately it would not be covered under warranty."]
["Is there any way to get a repair out of warranty?","We would not repair the system outside of warranty."]
["What can I do if the power button on my NVR isn't working properly?","You can try replacing the power adapter as it could be an issue with that. Otherwise, you can try looking at places like Amazon, eBay, etc. to see if there are any Zmodo or Funlux sPoE NVRs available. Unfortunately we do not sell them any longer."]
["What is Zmodo currently making?","We are now making Wi-Fi cameras."]
["How do I get my NVR online?","You would want to run an ethernet cable from the back of the NVR to your router. That should get the NVR online."]
["What type of cable do I need to connect my NVR to the router?","You need a cat5 ethernet cable, one end goes to the back of the NVR and the other end should be connected to your router."]
["How should the repeater be connected?","The repeater should connect to the same router as the NVR."]
["Where would the display video setting be?","Most of our current cameras are no longer compatible with NVRs due to changes in the video compression."]
["Will the present cameras sold under Zmodo work with my NVR?","None currently on our site. Through somewhere like Amazon I can't say for certain as it would depend on the stock of the current listings."]
["¿Puedo obtener soporte para mi DVR heredado?","Los dispositivos heredados ya no son compatibles con la aplicación y solo se pueden usar localmente. No podemos brindar soporte al cliente con respecto a dispositivos heredados, por lo que desafortunadamente tendrá que solucionar el problema del dispositivo usted mismo."]
["Can I purchase a repeater?","You can purchase a repeater here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O"]
["Will a third party PoE switch work with the cameras?","A third party PoE switch would not work with the cameras."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How many repeaters do I need for 8 channels?","You would use 2 of the 4 Channel repeaters."]
["What is the default password for the DVR?","The default password for the DVR would be 111111, which is 6 ones."]
["Is there a device I can get that can connect wirelessly?","We sell wireless cameras, but they would not record to the NVR, they would require cloud for recording."]
["What kind of cord do I need to connect the unit to a monitor or TV?","You need an HDMI cord."]
["Does the older model DVR still support the new iPhones?","Legacy DVRS can no longer be viewed remotely. The Zsight app is no longer supported. You can view the cameras connected to the DVR by plugging a monitor into the DVR."]
["How come my video don’t work?","The Cloud DVR systems would only be compatible with the Zsight app. So you would want to see if you can download the Zsight app on your mobile device. However, the Zsight app and legacy systems are no longer supported, so if it does not work on your device, then you can still use the local settings by connecting the NVR to a monitor."]
["What’s the best solution to view my cameras remotely?","I would recommend trying the Zsight app, but if it does not work, then there would not be another way to view it remotely."]
["What should I do if some of my cameras are not showing on my NVR?","You may want to restart the NVR and the cameras that are not showing up on the NVR. Unplug the NVR and plug it back in. Then go to the cameras that are not showing on the NVR and do the same, unplugging them and plugging them back in."]
["How do I reset my Zmodo camera system?","If the system has a reset pinhole on the back of it, you can disconnect the ethernet cable (if it's currently connected to the router), hold in the reset button to reset it, then once it reboots you can plug the ethernet cable back in. The default password would then be applied which is typically 111111."]
["How do I reset the admin password on the NVR?","There is a pinhole reset on the back of the NVR system. You can press and hold the reset button until the NVR reboots. It usually takes 15-20 seconds. If you have any Wi-Fi cameras, you will want to unplug the NVR from the router before you do the reset or it will reset the Wi-Fi cameras."]
["Will resetting the NVR allow me to create a new password?","Yes, it will have you go through the Startup Guide again and you can create a password."]
["How do I add a camera to a channel in my MVR?","Select the channel you want to add a camera to, then click on 'Search for Devices,' select the camera you want to be assigned to the channel, and then click on 'Add.'"]
["Which app do I use to set up my hard wired Zmodo cameras?","You can use either the Zmodo app or the Smartz Eaze app to set up the camera."]
["Can you send the link to the app?","You would download them from the app store on your phone or tablet."]
["What does it mean when the NVR has a continuous solid green light?","If the three lights at the top are solid green, that means that the NVR is powered on and there are no cameras connected to it and currently recording."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should we do if the NVR is not providing video output?","You will want to double check that you are on the correct input for the monitor. Otherwise, it may be a power issue with the NVR. You can try resetting the NVR with the pinhole reset. You can also try disconnecting the hard drive inside of the NVR and power it on with the hard drive disconnected."]
["Will the cameras still work if we buy an NVR from another brand?","No, Zmodo cameras would not work with another brand of NVR systems."]
["Can I log into the NVR remotely to see if the camera system works?","No, I cannot log in to an NVR system remotely."]
["How can I get a recording of January 15, 2025, to send to my attorney?","You can click on the Playback button on the taskbar at the bottom of the screen on your NVR. Select the channel you want to view and the date. It will show the footage for that date. You need to attach a USB drive to the NVR to make a clip of the footage from the Playback and save it to the USB drive."]
["Can I email the footage directly from my PC?","No, the footage is saved to the NVR, so you would need to make clips and either save it to your phone through the app, or make clips and save it to a USB drive through the NVR. Then you can email those clips of footage."]
["How long does it typically take to receive a reply from support?","We are not in the office until Monday, we do not have live support on the weekends that is why you did not receive a response yet."]
["What should I check if my camera system is not working?","Some things you can check on your current unit is to make sure that it is getting internet properly, check the Ethernet cord and the port on the router that it is plugged into, you can try swapping it with another one, make sure it is plugged into the router directly not using an ethernet switch at all."]
["Where can I purchase a replacement NVR?","We no longer sell or make NVRs or DVRs so if you do need a replacement you would have to purchase another NVR from a third party such as Amazon or eBay."]
["Is the ZP-NJ18-S warranted?","No, all of the NVRs we have sold are outside of warranty at this point."]
["Can I acquire schematics for the ZP-NJ18-S?","You will not be able to acquire that information, it is not made public and is proprietary."]
["What is the default password for the NVR?","The default password for an NVR would typically be 111111."]
["How do I reset the NVR password if I forgot it?","You can reset it by resetting the system with the pinhole on the back of the NVR. Make sure to unplug the ethernet cable from the NVR before the reset to avoid resetting the cameras as well."]
["Will I lose my cameras if I reset the NVR?","As long as you have unplugged the ethernet cable so the NVR is not connected to the router during the reset, the cameras will stay online."]
["How do I contact support if I have a problem?","The chat will remain active for 7 minutes since the last message, so you may leave and return as needed. If it's past that time, you may start a new chat and request an agent."]
["Should I shut the power off before resetting the NVR?","No, if it has no power it would not be able to reset."]
["What should I do if the reset doesn't ask for a password?","The first time it would have the startup guide which wouldn't ask for a password, but one of the steps has the option to set up user information."]
["What should I enter if the default password doesn't work?","If the default password 111111 doesn't work, try entering no password in the field."]
["Does Zmodo sell any wireless cameras with an NVR?","We have not produced NVRs since around 2018, and the majority of our current cameras would not be compatible with NVRs. However, for 1080p NVRs, we have a partner company, SHO, that still produces compatible cameras."]
["Are all current Zmodo wireless cameras cloud-based?","Yes, our current cameras are meant for use via cloud."]
["How do I find out if my cameras are compatible or not?","For the cameras to communicate with the NVR, they have to be connected to Wi-Fi that is coming from the same router that the NVR is plugged into; otherwise, they are not able to communicate properly with each other."]
["Can I connect my cameras to my existing NVR?","Unless you set them up on the same network as the existing NVR, no."]
["Do you have any phone number for customer service?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I am happy to help you via chat here or I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["Can I purchase a CCTV DVR?","We no longer sell DVRs or NVR units, you would not be able to purchase another unit from us, you would have to look on third party sites such as eBay or Amazon to purchase one."]
["How do I check how full the HDD is on the NVR?","To check how full the HDD is on the NVR, you need to be with the NVR locally. Use a monitor and a mouse with the NVR to check how full the HDD is. There is no way to see how full the HDD is from within the app."]
["What should I do if the HDD is too full?","If the HDD is too full, you would need to check the HDD locally to see if it's recording properly. Write down the number of how full it is, then click the HDD, and select format to format the HDD. After formatting, check to ensure the number has changed and is close to 0 for total space."]
["What does 'local playback' mean?","'Local playback' means it's playback from the NVR for the local recording. If it says 'cloud playback,' that means it's not local playback."]
["Can I connect my DVR to the Zmodo app?","Unfortunately DVRs no longer support remote viewing so you would not be able to connect your DVR to the Zmodo app."]
["What functionality remains accessible for my DVR?","Basic functionality will remain accessible by connecting the DVR/NVR directly to a monitor."]
["What is the official website?","We stopped making DVR systems in 2018, you would have to look on third party sites if you want another DVR system for the cameras."]
["Can I view my DVR cameras remotely on the Zmodo app?","DVRs can no longer be viewed on the Zmodo app. These legacy devices no longer support remote viewing."]
["How can I view the cameras connected to my DVR?","You can view the cameras connected to your DVR from a monitor but not remotely."]
["Are there any options to view my DVR cameras remotely?","You may be able to use a 3rd party app for your DVR but that is not something we can help with as legacy DVRs are no longer supported."]
["How do I set up my camera system for the model zp-nm28?","The NVR would plug in to power and then you will connect it to the router with an Ethernet cable. That model of NVR likely has a separate repeater that the cameras plug in to for power and internet connection. That repeater would also connect to your router with an Ethernet cable."]
["What does it mean when it says no hard disk?","That would mean that there is either not a hard drive in the NVR or that the hard drive in the NVR is not working any longer so the NVR cannot see it."]
["What should I do if I'm not hooked up to the router?","You would need to connect them to the router in order to see them on your app or on the web app on a computer."]
["Is there a step by step video that I can watch for this system?","No, there is not a video that we have."]
["What is the difference between the NVR and the repeater?","The NVR is the Network Video Recorder and it is connected to your monitor. The repeater is what connects and powers the cameras."]
["How do I add cameras to my NVR?","You don't use the smart kit feature to add the cameras to an NVR; it's only for adding cameras and NVRs to the account/app. If you can't see the cameras live on the NVR, that means the NVR itself is not pulling in the cameras. Sometimes after getting the cameras online again, you have to reboot them for the NVR to pick them up. If you have already done that, you would need to access the NVR directly with a monitor and mouse."]
["What should I do if my NVR is not pulling in the cameras?","If your NVR is not pulling in the cameras, you should check the settings on the NVR itself with a monitor and mouse. Connect a monitor to the NVR, then also a mouse. Using the mouse, click or right-click to open the menu. If this is the first time after you reset it, you may have to go through the startup guide first, which will explain the step-by-step process."]
["How do I combine a 8 channel NVR and a 4 channel NVR to get 12 cameras on a single monitor?","That unfortunately would not be possible, because they are two different devices and can't display together on the same monitor."]
["Can I run the 4 channel NVR on HDMI #2?","The 4CH system has an HDMI port so yes. It can work when plugged into a computer monitor with an HDMI cord. It can also work with TVs but some TVs themselves won't display the unit; the only way to tell if a TV will or will not work as a monitor would be to try plugging it into one and testing if you can view it or not."]
["Are any new Zmodo wireless cameras compatible with my NVR?","The majority of our newest devices would not be compatible with NVRs due to using a newer video compression method. For 1080p NVRs though we do have a partner that still produces cameras that are compatible with the NVRs. You can find them at this link: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7."]
["Do you sell replacements for the ZP-IBH2K-S wired Zmodo camera?","We do not have replacement sPoE cameras available. We have not made and sold those cameras for several years. You can try looking at third party sellers (Amazon, eBay, etc.) for Zmodo sPoE cameras."]
["Will the replacement camera work with my system?","Yes, that camera should work. You may need to go in to the NVR and delete the old device from the channel that it was in to make room for that camera to connect to the NVR."]
["What does it mean if my NVR is blinking red?","A flashing red light on many NVR systems is normal and does not necessarily indicate a problem."]
["What should I do if my NVR says no disc detected?","Then that means there is either not a hard drive installed, or it may have stopped working. You can try disconnecting the hard drive inside of the NVR and reconnecting it. If that still does not work, then you can replace the hard drive."]
["What is the proper procedure for NVR reset?","You can reset it in the General Settings."]
["What is there to check under device management?","To check whether the device is showing online in the NVR or not. Also to check to see if there is an offline device showing there."]
["Will I have to set up all the cameras again from square 1 if I reset the NVR?","No, doing a reset will not affect that. The only thing that may change is the name the cameras have within the app; it can name them after the channel they are plugged into."]
["Can I add the cameras manually using the device ID via the app remotely?","No, you will have to be at the location on the same network to add the cameras; it cannot be done remotely."]
["What should I try first for the power light flashing green?","I would try a reset first, then check the ethernet cord, and then the cameras."]
["Does Zmodo still sell the 1080p spoe NVR bundle?","No, we do not have any NVRs in stock. We stopped making them in 2018 and have sold out of the last model we created."]
["How can I schedule a call back since you no longer accept inbound calls?","We do still have calling; it's only outbound and done via schedule. I can send you the call scheduler now if you would like to schedule a call."]
["How long does it take to get a call scheduled?","It depends on the time you schedule it for and what is available at that moment; it really can vary depending on what's already been scheduled."]
["What kind of hard drive should I get for my DVR?","I would recommend looking for a hard drive designed for security camera recording, but a normal hard drive would work, as well. The hard drive connection is a SATA connection."]
["Does storage size matter for the hard drive?","The NVR on your account can use up to a 2 TB hard drive."]
["What should I do if my camera is dropping on and offline?","You can try rebooting the camera by unplugging and plugging it in. Otherwise, it's possible that the cord on the camera, or the camera itself is starting to have trouble. To test for that, you would need to physically swap this camera with another one that is working fine, then see if it still behaves the same with the other camera's cord. If the cord is going bad, then the working camera would behave the same as this one. If it's an issue with the camera itself, then the camera will behave the same as it is now."]
["How long do you press the pin hole for reset?","It could be around 15-20 seconds, mostly just until you've seen the system restart if you can tell from the lights. Once that is done, I'd wait around a minute to plug the ethernet cable back in."]
["If NVR is reset, do I have to add the NVR again to my account?","No, the NVR will remain on the account, but it's possible it could remove the cameras temporarily. It'd likely readd them on its own, but if not, you could add them again by connecting your phone to the same wifi network the camera is on, open the app, go to devices, then add device, then the 4 squares in the top right, then choose the 'Tap here to add it' option at the bottom of the page."]
["What is the port I need to use?","You would not do anything to the ports or port forwarding for a Zmodo NVR."]
["How do I connect my NVR to the Internet?","To connect the NVR to the Internet, you would plug the NVR into your router with an Ethernet cable, then plug the NVR into power."]
["What cameras are compatible with my Funlux NVR system?","The cameras that would work with your Funlux system would be Funlux or Zmodo cameras. It looks like the NVR is a 720p NVR system, so it would be compatible with 720p cameras. The indoor cameras would be the only cameras that would have audio features that are compatible with the NVR."]
["How do I connect the NVR to my app?","To connect the NVR to your app, first plug it into your router with an Ethernet cable to connect it to the network. Then do the Smart Kit setup once it is online to connect it to your account. Make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, which will prompt the app to do a network search for the NVR. If the app locates the NVR, it will show you the option to select the NVR and name it. After entering a name, you can adjust the time zone and enter a password for your device. Lastly, tap on the checkmark at the bottom to add the device."]
["Will a 1 TB SSD SATA connection work on an older model Zmodo?","No, an SSD would not work with the system."]
["What size hard drive would be okay for a 12-year-old 4 channel DVR?","I would say a 1 or 2 TB hard drive may work. You can also look at other hard drive manufacturers for a smaller hard drive size."]
["Why won't an SSD work with the DVR?","The DVR is not designed to work with the DVR and NVR systems. It was just HDD systems."]
["What is the power supply specs for the nvr nl18?","The ZP-NL18 NVR system will use a 12V2A power adapter to run the NVR."]
["What happens to NVR after it's reset and how will I know it's done?","It will reset the NVR back to the default settings. The NVR will reboot when you reset it successfully. If you have it plugged in to a monitor, then you will see it restart on the screen."]
["Should the green light then be solid green and will the cameras come back online?","The light on the NVR would depend on the NVR and the cameras will come online when they have access to the internet."]
["Can the NVR device ID be found in the zmodo app?","No, the NVR is not on your account. That is why I asked for the Device ID."]
["What should I check if my NVR has a flashing green light?","You will want to check the NVR, the repeater, and the router that they connect to."]
["Should I change the ethernet port and/or router port before resetting the NVR?","You can do it in either order. But if the cameras plug in to a repeater and that is offline too, then you may want to restart the router and check the Ethernet cables first."]
["What is my camera model?","ZMD13EGE6000270 is SKU: SD-H2917 or Model: ZP-IBH15-S."]
["Can any of the cameras in my account be integrated to a third-party software?","No, none of the cameras can be integrated to a 3rd party software."]
["Why are the cameras not compatible with third-party software?","They are not onvif compatible."]
["Are all Zmodo cameras not compatible?","Zmodo sPoE and wifi cameras are not onvif compatible."]
["Do the cameras support RTSP streaming?","They do not support RTSP streaming."]
["How much is an upgrade DVR?","We do not have any DVRs for sale, we have not made them in 6 to 7 years now."]
["How do I change the time zone on my NVR?","You can open the app and next to My Devices it will say Settings. Tap on that Settings and tap on the NVR named 'Smart Kit'. Then tap on the three dots in the top right corner. Tap on Device Time Zone. If it is not set to the correct time zone, then tap on the correct time zone. If it is on the correct time zone, then tap on another time zone and then tap on Device Time Zone again and change it back to the correct time zone."]
["Do you have an instruction manual on how to set up a phone to a DVR system?","We no longer support the Legacy systems. You would need to try to use a third party app (MEye, Asee+, etc.) and setup port forwarding on your router. You would not be able to view any video though if the cameras are not powered on and connecting to the NVR."]
["How to reset password on DVR locally?","There will be a pinhole reset button on the back. You can press and hold until the system reboots. It usually takes 15-20 seconds."]
["Will I lose any recordings if I reset the NVR?","Resetting the NVR would not remove any recordings from the hard drive in the NVR."]
["What is the NVR?","The NVR is the Network Video Recorder. It is what the cameras plug in to in order to be connected and get power."]
["Is there a contact number I can call to talk to somebody?","You can tap on Schedule Call to make a callback appointment."]
["What should I check if my NVR is not showing up on my phone?","You may want to check the ethernet cord or swap the NVR's Ethernet cord to another port on the router."]
["What should I do if I still have trouble with my NVR?","Try connecting a monitor and a mouse to the NVR, then contact us again."]
["Can I still send in for repair if no longer under warranty?","No, the camera would need to be under warranty to send it in to us to repair or replace the device."]
["Is there any place you recommend that I send the NVR for repair?","No, we do not have any companies that we partner with or send devices to repair."]
["Do you sell just the NVR?","We do not have any NVR systems for sale. We have not made and sold them for several years. You can try looking at third party sellers (Amazon, eBay, etc.) for Zmodo or Funlux NVR systems."]
["I need the eBay address to order the repeater. The last chat or so someone gave me the eBay contact to order.","You can purchase a repeater here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O"]
["Are the cameras ZMD19G4IH410168 and ZMD19G4IH408313 compatible with NVRs?","Those cameras are not compatible with NVRs."]
["Will my 1080p cameras have display issues on the NVR?","All the other 1080p ones would have display issues on the monitor when viewing single view or 4 channel view (including the playback view on a monitor)."]
["How do I set up my NVR with the Smart Kit in the app?","Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What should I do if I can't submit my phone number for a callback?","Remove any dashes or spaces you may have in your phone number."]
["How to connect my devices?","They should be largely plug and play where as long as they're plugged into the NVR and the NVR is plugged into power and connected to the router via an ethernet cable, they should be online typically."]
["How to format new video drive in NVR?","You can format the hard drive in your NVR by connecting the NVR to a monitor/mouse, opening the main menu, going to General settings, then Disk Drive Info on the left, select the hard drive there, then choose to format."]
["Are there any other compatible devices out there for my NVR?","Not likely, I am sorry to say. I recommend searching that model on eBay."]
["Will my cameras still work if the NVR is not functioning?","The cameras will keep working but correct the continuous recording would not be working."]
["Is there a way to get a real-time display that just cycles through my cameras?","Not on the app current. But you can look at our partner app Smartz; it has household plans which allow you to subscribe multiple cameras as long as they are at the same location. You would just sign in with your Zmodo account."]
["Can I use a website connection to display my current images?","You would need to manually change through the camera views."]
["Is there a split screen feature on the web app?","There is not."]
["Do you presently have any systems which support a continuous display?","No, we do not have any NVRs."]
["Will the web app stay connected forever or will it time out?","It works for a couple of hours but does time out. Refreshing the page should bring it back."]
["Were there any NVRs that you previously made which would be compatible with the one I have?","No, there isn't any that would be."]
["What is the NVR?","Network Video Recorder, it is the 'box' that your cameras plug in to."]
["What should I look for when searching for compatible cameras for my NVR?","For NVRs, we directly do not have any compatible cameras, all of our newer cameras do not work with NVRs. You would have to look on third party's for some of our older models of cameras to find one compatible with your system."]
["Is NVR or NRV the correct term for my zp-nl14?","NVR is what zp-nl14 is."]
["Can I replace all cameras and the base while using the same wiring I have?","None of our new cameras are wired like this and plug into a normal wall outlet for their power, so you would not be able to keep the same wiring."]
["Do you know if I’m suppose to have the blue cord connected on the back of the Zmodo router connected to the starlink router?","You would plug the ethernet cord from the NVR into the router."]
["How do I manually add specific cameras to my NVR?","You would need to have the NVR plugged in to a monitor and a mouse. Then, go to the Device Management settings and turn off the setting that automatically adds devices, allowing you to add specific devices manually."]
["How do I get my camera back online if Zink doesn't work?","Unplug the NVR from the router and reset the NVR. Then unplug the cameras you do not want connected to the NVR and have just the cameras you want on the NVR plugged in and connected to the router. After that, connect the NVR back to the router. Once the channels have filled and the cameras you want are assigned, you can plug the rest of the cameras back in."]
["What should I do if my camera's light is flashing green?","If the light is flashing green, look for the ZMD_SAP network. You will want to be within a few feet of the camera to do the Zink setup."]
["What should I do if I can't log in to my NVR?","If you are trying to log in to your NVR, there is usually no password by default. So you can try leaving it blank. If that does not work, then the other common default password is 111111."]
["Why is the light on my NVR red?","That means the hard drive in the NVR is not formatted or not working properly. So you would want to format the hard drive in the NVR."]
["How do I replace the hard drive in my NVR?","You can check the hard drive information in the settings. Click on the Main Menu button at the bottom left corner of the task bar. Click on General Settings and then click on Disk Drive Info. You would remove the hard drive from inside of the NVR and connect a new hard drive. You can open the NVR on the bottom of the system."]
["Is there a way for me to order a new NVR?","We do no longer make or sell NVR systems and have not for several years. You can try looking at third party sellers (Amazon, eBay, etc.) to see if there are any Zmodo or Funlux NVRs for sale."]
["Why is my DVR no longer supporting 24/7 recording?","Your system is a DVR system, we are no longer providing customer support for DVR systems."]
["Can I still use the app for my DVR?","The app is remote viewing, you are not able to use it for the DVR."]
["How can I view my DVR locally?","Local viewing is with a monitor and a Mouse."]
["Are legacy systems compatible with the apps?","All of our Legacy systems are no longer compatible with our apps."]
["How can I playback from my onsite computer?","You would log out from this account from the Me section, then login with the phone number account, then delete the NVR, then add the NVR to this manager@equityms.com account if you want them to all be on the same account."]
["Why can't I see recording on my PC?","Your only trying to view the NVR locally, that's not from the app. You can't delete the NVR from the NVR locally from the app, you would only delete the NVR from the app itself."]
["How do I add device zp-ne14s 4 camera wired system?","The device ID will be listed on a sticker on the bottom of the NVR and on stickers on each device. The IDs will start with ZMD or 1."]
["Can I do it using a different app?","No, the Zsight app which this NVR used to use is no longer supported."]
["How can I view the cameras connected to the legacy NVR?","You can view the cameras connected to this NVR by connecting a monitor/mouse to it."]
["Does the legacy NVR support remote access?","This NVR no longer supports remote access."]
["Do you sell new or used NVR?","We have not made and sold NVR systems for several years. Unfortunately, we do not have any available. You can try looking at third party sellers (Amazon, eBay, etc.) for a Zmodo or Funlux NVR system."]
["What type of cameras do you sell?","We sell Wi-Fi cameras currently. The cameras would plug in for power, but would connect to the internet through your Wi-Fi network."]
["What should I do if my repeater is not working?","You may want to check the ethernet cable that is connecting the repeater to your router. You can try unplugging the ethernet cable both at the repeater and at the router and plug it back in. If that does not change anything, then you may want to try a different Ethernet cable."]
["Where can I purchase a repeater for my older Zmodo camera system?","I was able to find the 4CH NVR repeaters. Here is where they are listed: https://www.ebay.com/itm/375286206306?_skw=Zmodo+NVR+repeater&itmmeta=01JEP7GXGPPJFF6K663EY462NF&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O&itmprp=enc%3AAQAJAAAA8HoV3kP08IDx%2BKZ9MfhVJKkZyqyGq5poD08w%2FkgjOTyojdiMDmvUa28oye1DZCBdKEiYKeoLDtr99oXeiui5y4EAtNkCT8VsJfuxI5WKaf8%2FnYeuFDyWtxVVHWap5BRrcNSuNYnu7QzQb1zXE%2BcyhZjifKIuD%2Bhto8MzidwBTlPV4T%2Bh8tvTcyjm%2BVFduGGLNaCp5Erj0b82u5pmggegnWFHdka6LXG%2BBkNURFMxca1M%2FSKO%2FlH%2BBTL7wgCYdm5fZSNOPGyCpCCDNppsDW82g%2Fu%2Bqgl9Iyji4PlWVqQY5qtsKD8Qy7IGoMVzvpNkwN1zJA%3D%3D%7Ctkp%3ABk9SR7rYw8f1ZA."]
["What is the default password for the Zmodo h.264 DVR?","The default password will be 111111."]
["How do I set up my cameras after changing the Wi-Fi name or password?","Whenever you change the Wi-Fi name, password, or router, you would go through the setup with the cameras again. Here are the setup directions: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I change the date and time on my NVR?","To change the date and time on your NVR, you would use a monitor and a mouse connected to the NVR to navigate through the settings to date and time. If this NVR is new, then right-clicking with the mouse will have you go through the startup guide where the date and time is also set there."]
["Is there a phone number I can call for assistance?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you the call scheduler so you can schedule yourself a call."]
["Can I replace the hard drive in my NVR?","You can replace the hard drive inside of an NVR system."]
["Do I need to format a new hard drive when I install it in the NVR?","Yes, you will likely need to format a new hard drive when you install it in to the NVR."]
["Can I use a SATA 500GB HDD in the NVR system?","Yes, you can use a 500 GB HDD in the NVR system."]
["Do you have nvr?","We will not, we stopped making NVRs in 2018."]
["Can I switch the cameras around on my NVR system?","Yes, if you have an NVR system, then you can change the channel the cameras are assigned to in Device Management on the NVR itself."]
["How do I change the camera channels on my NVR?","Click on the Main Menu button at the bottom left corner on the task bar, then click on Device Management. Here it will show the cameras and the channels that they are assigned to. You can delete the cameras from the channels that you want to change, then select the empty channel and click Search for Devices to select the camera, or you can click on Add Device Manually and type in the IP Address."]
["How do I change the time on the NVR?","To change the time on the NVR, check/change the time on the NVR itself from the app or with a monitor and mouse. In the app, click live on the NVR, click the settings gear in the top right, click the three dots in the top right, then select timezone. If it is set on the correct timezone, cycle it by choosing another timezone, let it save, then change it back to the correct timezone. If using a monitor and mouse, go to the general settings, then click time, set it to the correct time, and save it."]
["What should I do to reset the NVR?","To reset the NVR, unplug it from the router first. Then, locate the small reset pinhole on the back of the NVR, use a paperclip or pin to insert it, and hold it until the monitor goes black. After that, take it out and wait for it to boot up to go through the startup guide."]
["How do I add IP cameras back to the NVR?","To add IP cameras back to the NVR, after resetting the NVR and going through the startup guide, you will need to plug the NVR back into the router when you reach the step that says to add IP cameras."]
["How can I view individual cameras on my phone?","To view individual cameras on your phone, click live on the NVR, then double tap on a camera to view it larger live individually. If they are not showing up, you may need to refresh the device list by dragging down to see them all pop up."]
["Will the front yard camera still record on the NVR?","Yes, the front yard camera will still record on the NVR. It may take some time to have enough video for you to review the footage, so wait about 30 minutes to an hour before trying to view the playback."]
["What should I do if I no longer have access to the account email?","If you no longer have access to the account email, you would need to set up a new account under a different email."]
["What do I need to unbind my cameras from the previous account?","You need to provide the device IDs on the cameras and attach copies of your receipts for them."]
["What happens if I do not have receipts for the cameras?","If you do not have receipts, you can send the device IDs, pictures of the equipment, and the email attached to the account along with the previous password."]
["What will happen after I provide the device IDs?","With the device IDs, the agent will contact the previous account on file requesting the devices to be unbound. If there is no response within 30 days or if approval is received from the account holder, the devices will be deleted from the previous account."]
["What do I need to check if the cameras have device IDs?","You need to check if the cameras have device IDs listed on them starting with ZMD."]
["What should I do if I cannot playback footage from my cameras?","If you cannot playback footage, it may be because there is no hard drive installed inside the NVR, as the hard drive is what stores the camera footage."]
["How can I reset the NVR to default settings?","To reset the NVR to default settings, unplug the ethernet cable from the back of the NVR, then press and hold the reset pinhole button for 15-30 seconds."]
["What are the default login credentials for the NVR?","The default username is 'admin' and the default password is '111111'."]
["Why is my camera showing a black screen on the NVR?","The black screen is showing because the camera is not compatible with the NVR. The NVR uses the h.264 video coding method and the camera uses the h.265 video coding method, so the NVR is not able to interpret and display the signal coming from the camera."]
["What can I do if my camera is not compatible with the NVR?","There is no way to change that for either the NVR or the camera. You would need a 720p camera for your NVR system, but we have not made 720p cameras for several years. You can try looking at third party sellers (Amazon, eBay, etc.) for a 720p Zmodo or Funlux Wi-Fi camera."]
["Do you sell an NVR that will read my camera?","Unfortunately, no. We have not made NVR systems for several years and all of the NVR systems (1080p and 720p) use the h.264 video coding method."]
["How do I find the MAC address for my camera?","You could login to your router and find out the MAC address for ZMD12L268223217, then add the device manually."]
["What should I do if my NVR isn't seeing the camera?","You would need to figure out the MAC address to add the device to the NVR manually."]
["Do you sell a the repeater separately?","There are 4 channel refurbished repeater replacements available on eBay: https://www.ebay.com/itm/375286206306"]
["How do I connect to my DVR?","Basic functionality will remain accessible by connecting the DVR/NVR directly to a monitor, but the Zsight app will no longer be updated."]
["Can I connect a mobile hotspot or view from a laptop or phone?","No, you can view the cameras connected to the DVR from a monitor."]
["Why is my Wi-Fi camera showing a black screen on my NVR?","The black screen is because the camera uses the h.265 video coding method, while the NVR uses the h.264 video coding method, making them incompatible."]
["What type of camera should I look for to be compatible with my 720p NVR?","You should look for a 720p Zmodo or Funlux camera. Since Zmodo no longer makes 720p cameras, you may need to check third-party sellers like Amazon or eBay for availability."]
["How do I add cameras to NVR?","Both of the cameras named Shop and Office are not compatible with the NVR and that is why the NVR is not adding them/recording any footage from them."]
["Why aren't my new Zmodo cameras compatible with my NVR?","We stopped making NVRs in 2018, it's not the camera that's the issue; it's the NVR that won't add the new cameras because they are too new. The physical hardware and info on the new cameras is too advanced for the NVRs to understand and process unfortunately."]
["What options do I have for recording footage if my cameras aren't compatible with the NVR?","The cameras take short clips you can review within the app or you can choose to subscribe to the cloud service if you wish for them to take continuous video."]
["How do I get support?","To get support, please provide the Device ID of the camera you are working with. It should start with ZMD or GSG and should be on a white sticker on the camera or bracket, usually under a barcode."]
["How do I add an NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["Where can I find an Ethernet cable?","You can find them on Amazon, at electronic stores like BestBuy, or stores like Walmart."]
["What do I do once I get an Ethernet cable?","You plug it in to the NVR on one end and your router on the other."]
["Do I need any special specs for the Ethernet cable?","No, you just need an Ethernet cable. It is a pretty common cable that is widely used."]
["How can I erase my home unit DT sil4?","You can reset the unit via the pinhole on the back of the unit. It will default the sign in to admin and 111111."]
["What is the default password for the DT sil4 after a reset?","The default password is 111111."]
["Can I delete the admin account on the DT sil4?","You cannot delete the admin account; the fact that you are on that page means you are signed in."]
["Will the DT sil4 work on a mobile app?","This unit will not work on a mobile app."]
["Are the batteries on the NVR's motherboard replaceable?","No, none of the batteries on the NVR's motherboard are changeable; it would not be possible to interchange that part of the motherboard."]
["Can I replace any parts inside the NVR?","None of the NVR's parts inside beyond the HDD are replaceable unfortunately."]
["Did they make an NVR that would work with these 720p cameras for up to 6 or 8 cameras?","We have made 4CH and 8CH units, we have not made NVR units since 2018 though so if you are wanting a unit that can handle 8CH you will have to look on third party sites such as eBay to locate another unit."]
["Do you still support cloud based video storage for these models?","Yes, you can also use cloud service with the model of cameras you have."]
["How can I move the cameras back to where they were on the MVR?","You would have to connect the NVR to a monitor and a mouse, then you would go into the settings to delete the cameras and manually add them back in in the order you wish."]
["How do I determine which camera is which on the MVR?","You would have to write down the IP address of each camera (camera 1 IP address) and then back up to see on the live view which camera is in which square. The top left square is camera 1's slot, then it counts from there."]
["What should I do if my NVR password is not working?","The password for your app is not necessarily the same as the password for the NVR. The NVR may have a default password, so you can try 111111. If that does not work, then you can reset the NVR with the pinhole reset in the back and that will set it back to the default settings."]
["Is there a way you could talk me through setting up my Internet?","No there isn't, we no longer support these older units. I can send you the online guide but we wouldn't be able to guide you through router changes."]
["Can you provide a guide for setting up my network?","Here is the network set up https://kb.zmodo.com/index.php?action=artikel&cat=2&id=4&artlang=en"]
["¿Puedo ver mi DVR con cámaras en el celular?","Tiene un DVR heredado, los dispositivos heredados ya no son compatibles con la aplicación y solo se pueden usar localmente. No podemos brindar soporte al cliente con respecto a dispositivos heredados, por lo que desafortunadamente tendrá que solucionar el problema del dispositivo usted mismo."]
["Can I view my cameras online with the Zsight app?","DVRs no longer support remote viewing. Unfortunately, support for legacy DVRs and NVRs is no longer available. While the basic functionality of these devices will still be accessible by connecting them directly to a monitor, there will no longer be remote access for these via the Zsight app as this app is no longer being updated."]
["Can my zmodo zp-nl18 connect wireless to my starlink router?","The NVR system connects with an Ethernet cable. So you will need an Ethernet port to connect it to."]
["What should I do if my router doesn't have any ports on it?","You can try getting a different router that has Ethernet ports on it or setup a Wi-Fi extender that has ports and connect the NVR to the extender."]
["如何更改摄像机上的时间？","要更改摄像机上的时间，您必须更改 NVR 上的时间，它控制并为摄像机提供时间。您可以转到设备列表，单击“我的设备”旁边的设置，然后点击NVR，单击右上角的设置齿轮，然后单击三个点（如果有），然后选择时区，或者如果没有三个点，则单击时区，然后更改时间，然后检查摄像机时间以查看是否它为你而改变。"]
["How do I re-add cameras to my NVR?","To re-add the cameras, connect your phone to the same wifi network, hit the plus in the top right of the home page, then choose the 'Tap here to add it' option at the bottom."]
["How can I fix the date and time on my NVR?","You can fix the date and time in the app or in the NVR menus. In the app, go to settings to the right of My Devices on the home page, select the NVR, then the ... in the top right after making sure the NVR is still selected along the top, then choose the time zone option and select your time zone."]
["How do I connect my NVR to the Smartz app?","You can tap on Devices. Tap on Add Device. Tap on the four squares in the top right corner. Tap on Legacy and Smart Kit."]
["What should I do if my camera is not showing up through the NVR?","First, unplug the camera that is not showing on the NVR and plug it back in. If the camera is still blinking green, it means the camera is not connected to the Wi-Fi network. You will need to connect it to your Wi-Fi network with the QR Code setup first."]
["What video coding methods do the camera and NVR use?","The camera uses the h.265 video coding method and the NVR uses the h.264 video coding method. Therefore, that camera would not be compatible with the NVR system."]
["How can I reset the NVR?","You can reset the NVR with the pinhole reset on the back of the system."]
["What happens when I reset the NVR?","Resetting the NVR will set it back to default settings. It will allow you to log in to the NVR to see the settings of the NVR to see why it may not be showing the cameras."]
["What should I do if the NVR is offline?","Check the Ethernet port on the back that connects the NVR to your router. Make sure there are lights on the port."]
["What should I do if some cameras are not showing up?","You can go to those three cameras, unplug the cameras, and plug them back in."]
["What should I do if my cameras are not working and I see a grid of black boxes on the screen?","You should connect the NET port of the NVR to the router. If you only wish to view the cameras locally, you could also connect the LAN and NET ports together between the NVR and repeater."]
["How can I reset my ZMO-DC-5BN6 DVR unit to the default password?","You may be able to reset it to the default password by bridging the jumper pins labeled reset or RST on the motherboard with a piece of metal while the system is on."]
["What should I do to connect my NVR with my cameras?","The NVR would need to be connected to the same local network as the cameras. The NVR will connect to the router with an Ethernet cable."]
["What type of NVR do I have?","Unfortunately no, it is a 720p NVR."]
["What should I do if I want to return my NVR?","You would want to contact the seller. We have not made and sold the NVR systems for a few years."]
["Why is my 1080P camera showing a black screen on the monitor when connected to a 720P NVR?","The monitor will always show black for 1080P resolution cameras when connected to a 720P NVR. The video from the app and the video recorded onto the NVR will appear normal and work properly, but to view them, you would need to use the app as the monitor will show a black/blank screen."]
["Can I view playback of my 1080P camera connected to a 720P NVR?","Yes, you can view the playback, but you would only be able to do that from the app, as the NVR will make the footage locally from the monitor appear black."]
["What camera models can be used with this NVR?","This NVR is compatible with 1080P devices, and it should be able to work with them."]
["What should I do if I do not receive an email regarding my issue?","If you do not see the email by the end of the day Friday, please make sure to check your spam folder in case the email was directed there."]
["What should I do if my NVR is not powering on?","Plug the power adapter directly into a working wall outlet - no extension cables, power strips, or extension cords - see if that will get the NVR to power on."]
["What type of power adapter does the ZM-SS7009B8-S NVR require?","ZM-SS7009B8-S takes a 19v 4a power adapter you can find them on eBay if you want to swap out the adapter: https://www.ebay.com/itm/375318754930."]
["How do I know if my cameras will be compatible?","The Legacy NVR is compatible with the 720P Zmodo or Funlux cameras. It can use some of the 1080P cameras, but those will look distorted when viewed live on the monitor, although the recorded video will be fine."]
["Where can I find the NVR?","You may be able to find the NVR through third parties such as Amazon or eBay, as we don't sell or make the 720P cameras anymore."]
["Can I get a listing of the items still on warranty?","We don't have a list, like I said it's based on purchase date. If it's been longer than a year from the date of purchase, then it's outside of the return for replacement warranty."]
["Can I still purchase the same type of cameras from Zmodo?","We no longer make wired cameras, so it would not be possible. We do not have any 2nd gen cameras such as the one you are trying to RMA."]
["Can you suggest a third-party site to purchase older cameras?","You could try Amazon or eBay to search for 2nd Gen cameras."]
["What is the default password for the NVR model?","For this model of NVR, it looks like it has a default password of 6 1's."]
["How do I reset the NVR?","On the back of the NVR, there is a small pinhole. You can insert a pin or paperclip and hold it to trigger a reset."]
["How long does it take for the NVR to boot up after a reset?","It takes about 1-2 minutes for the NVR to boot up after a reset."]
["What kind of camera should I buy?","We have a partner company named SHO who sells 1080p cameras that work with your NVR system. It looks like you have some SHO cameras on your account already."]
["What does SHO mean?","SHO is a company."]
["Are paid cloud plans required?","Paid cloud plans are optional not required."]
["Can I playback footage directly from the recorder?","Backyard camera & Driveway cameras are not compatible with Zmodo NVRs so you would only be able to view the live feed from these two cameras directly on the app."]
["How can I recover camera footage from yesterday?","You can try checking the Playback on your NVR system. If there is any footage, then it would be saved locally on a hard drive in your NVR."]
["How do I access Playback on my NVR?","You can try tapping on Playback in your app for the NVR and then at the top you can change which camera you have selected. Or you can connect a monitor and a mouse to the NVR and view the Playback directly on the NVR."]
["Do I need to be subscribed to see yesterday's footage?","No, if there is footage recorded from yesterday, it would be recorded locally to the hard drive in your NVR."]
["Does the NVR need to be connected to a network?","The NVR would need to be connected to the same network as the cameras in order to see live video from the cameras or to continue recording. But if you are just trying to view already recorded footage, then you can click on the Playback button on the right side of the taskbar at the bottom of the screen."]
["What does the Playback button look like?","It looks like a Play button. It is on the right side of the task bar at the bottom. If you hover over it with the mouse it should say Playback."]
["Why does it say no footage available during this period on the phone app?","There could be several reasons it says that there is no footage available. If there is something wrong with the hard drive in the NVR, then it may not be able to record video. Or if the settings (typically the time and date settings) on the NVR are incorrect, then it may have recorded to a different time and date."]
["Why does it say video loss when I plug in the NVR to a monitor?","Video loss can occur for several reasons, including issues with the connection or settings of the NVR."]
["How do I use a mouse with the NVR?","You would plug the mouse into the NVR in order to use it on the NVR."]
["Can I use your DVR for my home cameras?","We stopped selling DVR units in 2018 and no longer support them on our app. DVR units only work with Analog cameras which are a wired style camera. They do not work with Wi-Fi or wireless cameras."]
["Do you guys still have a DVR?","We stopped selling DVR units in 2018 and no longer support them on our app."]
["What are your business hours?","Our hours are 9AM-6PM central time so we will have live agents during that period."]
["What is an NVR?","Network Video Recorder. It is what the cameras record to."]
["Are there currently any 8 channel repeaters available?","That is correct. We do not have any 8 Channel repeaters available at this time."]
["How do I reset the NVR to pick up new cameras?","To reset the NVR, first unplug it from the router. Then, using a pin or paperclip, hold it in the pinhole on the back of the NVR for about 20-30 seconds. After that, remove the pin and let the unit boot up for a minute before plugging it back into the router."]
["Should I plug the router back in immediately after the NVR starts up?","You should wait until the NVR is fully booted up before plugging the router back in."]
["Why are my new cameras not showing up in the NVR?","The cameras may not be pulled by the NVR because they are connected to a mesh network, which is similar to extenders. If a camera is connected to another node instead of directly to the network, it may not be able to connect to the NVR."]
["What should I do if I have a Legacy NVR?","Legacy devices are no longer supported within the app and can only be used locally, so you will have to troubleshoot the device on your own."]
["Can I check the last year's video?","The NVR does store some footage but typically it overwrites video to record new video and not fill up totally, so it only has around a month's worth of footage. You can check the NVR by clicking playback and see how far you are able to view in the past to be sure there's no video from before a month."]
["How do I set up my DVR-H9118V to view video from my cameras?","To view the live feed from the cameras connected to your DVR-H9118V, you will need to connect a monitor/mouse to the DVR."]
["Are there any updates available for the DVR-H9118V?","Unfortunately, there are no updates available for DVRs. Legacy DVR/NVR units will no longer be receiving any further updates or optimizations and will remain in its current state."]
["Are those compatible with NVR?","No, those are not."]
["Which ones?","https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7/ These are the partner cameras I mentioned earlier that will work with the NVR unit."]
["How do I reset the NVR?","You can reset it with a pinhole reset on the back of the NVR. You will want to unplug the Ethernet cable from the NVR before you reset it."]
["How do I add an NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How do I change the time zone settings on the NVR?","You can change the time zone settings on the NVR through the app by tapping on Settings next to My Devices. Tap on the NVR and then tap on the three dots in the top right corner. Then tap on Device Time Zone and you can change the time zone to the correct time zone. If it is already on the correct time zone, then you can change it to another time zone and then change it back."]
["How do I connect a monitor and mouse to the NVR?","You would plug the NVR into a monitor with a VGA or HDMI cable and you would plug a mouse into the USB port on the NVR."]
["What should I do if my cameras are not functioning?","You can try plugging in just one camera and test different cameras to see if there is potentially a camera or a cable that is causing the entire system to stop functioning."]
["Where can I purchase replacement repeaters?","You can purchase replacement repeaters here: https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O"]
["Do Zmoto still sell Gen 3 sPoe hard wired cameras?","We do not make and sell sPoE cameras any longer."]
["How do I access settings on the monitor with a mouse?","You would do this from the app itself. First on the app you would go to the home page, click 'settings' next to where it says My devices, click on the NVR, click the three dots or the settings gear in the top right hand corner, click timezone, change the timezone to one that is wrong. Back up and view the live video to make sure the time from the NVR shows as that wrong timezone. Then once more you would go to the home page, click 'settings' next to where it says My devices, click on the NVR, click the three dots or the settings gear in the top right hand corner, click timezone, change the timezone to one that is correct. Back up and view the live video to make sure the time from the NVR shows as that correct timezone."]
["¿Cómo puedo agregar un NVR a mi cuenta?","Aquí están las instrucciones para agregar un NVR a su cuenta: Conecte el dispositivo tanto a la alimentación como al enrutador, asegúrese de que su teléfono esté conectado al mismo enrutador que el NVR. Abra la aplicación y confirme que ha iniciado sesión con la cuenta a la que desea vincular el dispositivo. Toque el signo más (+) en la parte superior derecha y seleccione Legacy, luego Smart Kit. Toque la marca de verificación para confirmar que el NVR esté encendido; esto le pedirá a la aplicación que realice una búsqueda en la red del NVR. Si la aplicación localiza el NVR, le mostrará la opción de seleccionar el NVR y ponerle un nombre. El nombre va en la misma línea que la ID del dispositivo; después de ingresar un nombre, puede ajustar la zona horaria e ingresar una contraseña para su dispositivo. Por último, toque la marca de verificación en la parte inferior para agregar el dispositivo."]
["¿Qué hacer si el monitor no muestra imagen del NVR?","Si no obtiene una imagen en su monitor, verifique la entrada que configuró en el monitor y asegúrese de que sea la entrada a la que está conectado el NVR. También puedes probar con un cable HDMI o VGA diferente o con un monitor diferente."]
["¿Cómo ver más de cuatro cámaras en la aplicación?","Cuando dices que muestra cuatro cámaras, puedes deslizar la pantalla hacia un lado para ver las otras cuatro cámaras. Si hay más de cuatro cámaras, hará una segunda pantalla con las otras cámaras."]
["¿Puedo poner 2 NVR en la misma cuenta?","Sí, puedes agregar 2 NVR a la misma cuenta."]
["What should I do if my camera is offline?","You could try the unit at a different location directly to the router to see if it comes online. You wouldn't need to take the cameras, just the NVR."]
["What do I need to do if the unit is not working on the app?","The unit will not work on the app until it is online. You can try swapping cables, but if that still does not work, there isn't anything else that can be done."]
["What should I do if I cannot connect directly to the router?","If you cannot connect directly to the router because of other connections, you could try the unit at a different location directly to the router to see if it comes online."]
["What should I do if my wired cameras are not working?","The unit needs to be connected directly to a router. It may work on a switch for a time, but it's not going to work all the time due to the DHCP check the NVR does."]
["Will the cameras from the 1080P spoe security system work with the ZM SS814 4?","It would need to be a 1080p Zmodo or Funlux sPoE NVR. Then it should work with the Zmodo 1080p sPoE cameras."]
["How many cameras can I connect to the ZM SS814 4?","That is a 4 Channel NVR, so you would be able to connect up to 4 cameras."]
["¿Cómo puedo agregar un NVR a mi cuenta?","Aquí están las instrucciones para agregar un NVR a su cuenta: Conecte el dispositivo tanto a la alimentación como al enrutador, asegúrese de que su teléfono esté conectado al mismo enrutador que el NVR. Abra la aplicación y confirme que ha iniciado sesión con la cuenta a la que desea vincular el dispositivo. Toque el signo más (+) en la parte superior derecha y seleccione Legacy, luego Smart Kit. Toque la marca de verificación para confirmar que el NVR esté encendido; esto le pedirá a la aplicación que realice una búsqueda en la red del NVR. Si la aplicación localiza el NVR, le mostrará la opción de seleccionar el NVR y ponerle un nombre. El nombre va en la misma línea que la ID del dispositivo; después de ingresar un nombre, puede ajustar la zona horaria e ingresar una contraseña para su dispositivo. Por último, toque la marca de verificación en la parte inferior para agregar el dispositivo."]
["How can I switch to a new modem?","What are you wanting to switch to a new modem?"]
["Can I view my DVR remotely?","DVRs can not be viewed remotely. You can view the cameras connected to the DVR from a monitor. They cannot be viewed remotely."]
["Are DVRs supported?","We no longer support or sell DVRs or wired camera kits."]
["如何更改摄像机上的时间？","要更改摄像机上的时间，您必须更改您拥有的 NVR 上的时间，它控制并为摄像机提供时间。您将转到设备列表，单击“我的设备”旁边的设置，然后点击 NVR，单击右上角的设置齿轮，然后单击三个点（如果存在），然后选择时区，或者如果没有三个点，则单击时区，然后单击“更改”时间并检查相机时间之后看看它是否对你有所改变。"]
["What should I do if one of my cameras is not showing up on my DVR?","There may be an issue with either one of the ports on the NVR you have, or with the camera or cord itself. I would recommend unplugging another camera you know does work and plug it into the port of the one that is not working, then let me know if it shows the video or not after about a minute."]
["How can I order a new switch model VS-0001 Input 100-240v?","I would recommend looking on Ebay or Amazon, you would search BS-001 or Zmodo repeater, or Funlux repeater. As long as the repeater says Zmodo or Funlux it will work for your wired cameras to give power and internet."]
["Which cameras do you recommend for my NVR?","Here is a link to some wireless cameras that are compatible with the NVR you have: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7/. These are cameras from a partner of ours named SHO, they are compatible with our NVRs and are the newest model able to be compatible with NVRs."]
["What current Zmodo cameras can I buy that are compatible with my NVR?","Our latest models have moved to a newer type of video compression (h.265) while the NVRs only support h.264 video compression. The only new products that would be compatible for sure would be these cameras from our partner SHO. https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7"]
["How can I tell what cameras are compatible with my NVR?","If you go to the area I described where you can reset cameras, you can also see the firmware. Any firmware starting with 17 or any firmware starting with 16.10 or 16.8 all use h.265. In general all of our newest products should generally be on h.265 and newer models may have different firmwares as well, but that is a way you can check for your current devices."]
["How do I connect my NVR to a Wi-Fi network?","The NVR will not connect to a Wi-Fi network. It plugs in to your network with an Ethernet cable. Once it is connected with an Ethernet cable, you can do the Smart Kit setup to connect it to your account."]
["What should I do to set up my NVR?","Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What should I do if I encounter a connection timeout with my cameras?","You can try restarting the NVR. Also make sure it is still plugged in to the router."]
["Do you still sell and support DVRs instead of cloud service?","We stopped selling DVR units in 2018 and no longer support them on our app. DVR units only work with Analog cameras which are a wired style camera. They do not work with Wi-Fi or wireless cameras."]
["How do I format the hard drive on my NVR?","You would format your hard drive on your NVR. You can plug a mouse in to the NVR and format the hard drive."]
["Do you have a manual for this system?","I can send you a PDF of a manual for the NVR systems."]
["How do you access the configuration interface of the NVR and/or cameras?","You go to the web app at user.zmodo.com and log in to your account."]
["How can I manage the system locally?","If you want to manage the system locally, then you would connect a monitor and a mouse to the NVR and you would view the cameras on the monitor and manage the settings on the NVR."]
["Can I view the cameras through a web browser?","If you want to view it through a web browser, you would log in to your account through the web app. You would not access it through your LAN with the IP Address."]
["How can I change the time and date on my NVR?","Connect a monitor and a mouse to the NVR. You can see if a right click will go through the startup guide, and if it does, then you can change the time and date there."]
["How do I get back in touch?","You can contact us again via chat with the information, if you say Agent into the chat it will transfer the chat to a live agent who can lookup the Model and ID numbers no problem. Take a picture of each devices stickers so you can send those to us."]
["What are your business hours?","We will be open until 6PM central time today. We will be closed Tomorrow until Monday for the Holiday, On Monday we will be in the office at 9AM Central time."]
["What should I check if my NVR is showing all cameras offline?","It looks like your NVR is offline meaning it is not getting any internet. You should check the ethernet cord to see if it's plugged in on the unit and the router. If it is, you may want to try swapping the ethernet cord or the outlet it is plugged into to see if it comes online again."]
["Do the cameras work with 5G?","Correct, they need to be connected to a 2.4Ghz network."]
["How do I reset the admin password for the Zmodo DVR h.264?","The password reset for that system is: Hold ESC for 7 seconds, then hold STOP for 7 seconds."]
["Do you sell a replacement for the repeater?","If you need a replacement for the repeater Model BS-0001, then we have 4 channel repeaters that are available as a replacement."]
["How do I change the IP address to make it static on my NVR?","In the NVR's settings, you would click network settings to get to this page, then you would click the box next to DHCP to make the IP a static IP. Basically, you're disabling the DHCP, which is what allows the IP to stay static on the NVR. You would do this with a monitor and a mouse on the NVR."]
["How do I connect my Zmodo NVR to Wi-Fi?","The NVR does not connect by Wi-Fi. The NVR will plug into your router with an Ethernet cable. Any Wi-Fi cameras would be connected to the new network using the initial setup."]
["What should I do if the Ethernet port light on the NVR is solid?","A solid light on the Ethernet port means that there is no data being transferred over the connection. You should unplug the Ethernet cable and plug it back into the NVR, ensuring it is plugged into the new router and not the old router or a Wi-Fi extender."]
["What should I do if my NVR is not sending data over the connection?","If the NVR is not sending data over the connection, try using a different Ethernet cable and then restart the router."]
["¿Qué debo hacer si mi dispositivo no tiene acceso a Internet?","Intente cambiar el cable Ethernet o reiniciar el enrutador para ver si eso ayuda."]
["What should I do if my Zmodo system is not turning on?","It seems to be a power issue. You can try plugging it in directly to a wall outlet. If that does not work, then I would recommend disconnecting the hard drive or replacing the power adapter. The NVR will use a 19V6A power adapter."]
["Do I need to take the system apart to check the hard drive?","The hard drive is inside of the NVR, so you would need to open the NVR to access the hard drive."]
["What should I do if my camera system stopped working and the box model BS-0001 doesn’t have any lights coming on?","Please unplug it from power and unplug all of the cameras from the repeater. Plug the repeater back into power, then add cameras one at a time seeing if lights show or go out."]
["What should I do if one camera is causing all the lights to go out?","Try again with all cameras but that one and see if they function."]
["What should I do if I suspect there is an issue with the cable or the camera?","Try the camera on another of the cables to confirm which is the issue. You may potentially replace whichever is the issue. Cameras will likely be harder to replace, but the sPoE cables are generally fairly available."]
["Where can I find replacement sPoE cables?","Here are links to 50, 82, and 98ft replacement sPoE cables: https://www.amazon.com/Zmodo-50ft-Generation-Network-Cable/dp/B076ZJ3YZ8, https://www.amazon.com/Zmodo-82ft-Generation-Network-Cable/dp/B076ZKGBCL, https://www.amazon.com/Zmodo-98ft-Generation-Network-Cable/dp/B076ZLJNFH."]
["Why is my new camera not showing up on my TV from the HDMI?","If you are talking about the camera on your account named 'front steps', then that camera is not compatible with the NVR system. The camera uses the h.265 video coding method. The NVR and other cameras use the h.264 video coding method. So the NVR is not able to display the image that the camera is sending to the NVR."]
["Is there a customer service number for tech support?","We are currently unavailable for live chat support, but you can reach out to us via email support@zmodo.com. Our new hours of availability are: - Monday to Friday: 9am to 12pm and 1pm to 6 pm CST * Excluding Holidays. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How do I reset my model number 4 ch 720p NVR & 4 IP camera?","You would unplug the NVR from the router, then on the back there is a small pinhole that you will insert a pin into to reset the NVR."]
["What are the steps to delete an old camera and add a new one on my NVR?","You would remember which square on the unit is currently blank or empty, open the menu, go to device management, click the one that is the old device and choose delete. Then it will either add the device for you to that area, or you would click on that spot and choose to search/add device option."]
["How do I add an extra NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap on Devices and Add Device. Then tap on the four squares in the top right corner. Then select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What cameras are compatible with my NVR?","We have a partner company, SHO, who make 1080p cameras that still use the h.264 video coding method."]
["Do you have a replacement for me?","Unfortunately, we have not made and sold NVR systems for several years. You can try looking at third party sellers (Amazon, eBay, etc.) to see if there are any Zmodo or Funlux NVR systems."]
["Please which third party NVR is compatible?","There is not a third party NVR that would be compatible. It would need to be a Zmodo or Funlux NVR."]
["Is there any possible way to see the camera live on my tv?","Without an NVR system, if you are able to access Alexa or Google Home from your television, then you can connect the Zmodo account and you can pull up a camera on the television."]
["Are Cameras ONVIF compatible?","No, the cameras are not ONVIF compatible."]
["So if I don't find a NVR, I have to replace my cameras with another brand?","If you want the cameras to record locally, then you would need a Zmodo or Funlux NVR for the Zmodo cameras. Any other NVR would not work with those cameras."]
["What should I do if my store cameras are not working?","The cameras should be reacting with lights, so if they are not, I would advise you to check the camera, cord, and what they are plugged into to ensure they are getting power, as it sounds like one of those parts is the issue."]
["Why doesn't my camera show on the app?","The company decided to provide support for our devices still supported in the app and the ones not supported in the app were some of our earliest devices that it unfortunately was not viable to add support for the latest app versions. Legacy devices such as DVRs no longer work in the app."]
["What NVR would I need for exterior cameras?","Are you meaning to be compatible with the 4 I noted are not compatible with NVRs? If so, no NVR would work. We have not produced NVRs since around 2018 and many of our newest cameras use a newer compression type that is not supported by the NVRs. We have a partner company that still produces 1080p cameras that would be compatible with 1080p NVRs however. https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7"]
["Will any NVR work with my newer cameras?","No NVR would work with the newer cameras you mentioned. We have not produced NVRs since around 2018, and many of our newest cameras use a newer compression type that is not supported by the NVRs. However, we have a partner company that still produces 1080p cameras that would be compatible with 1080p NVRs."]
["How do I add an NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["How do I connect my cameras to the internet?","To get the devices connected to the internet, you would need to connect the NVR to your router. If the cameras are plugged into the NVR, they would come online. If the cameras are instead plugged into an NVR repeater, make sure that the NVR repeater is also plugged into the router."]
["Do you have infield technicians available?","No, we don't have infield technicians, we only have online support."]
["Is there a number I can call to talk with someone?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone."]
["Will this camera IBH15-S work as a replacement for that ZP-IBH2K-S camera?","Yes, that camera would be compatible with a Zmodo NVR. It may use a different sPoE cable, but that would depend on the generation of the camera."]
["If it has the same connector, will it use the same cable?","If it has the same connector, then it will use the same cable."]
["What username and password should I try to reset my DVR?","Try 'admin' as the username and either '519070' or '020818' as the password."]
["Is there a replacement available for my NVR?","If you want to get a new NVR you would search on third party sites such as Amazon or eBay for another unit. The unit you would want is one that supports 720P cameras; if it says 1080P support that is also perfectly fine as the 1080P NVRs we made in the past also support the 720P ones."]
["What should I do if my NVR is not working?","You can try unplugging the NVR from the router, then press the reset pin in the back of the NVR with a small pinhole for about 30 seconds. After that, wait a minute and plug it back into the router to see if the monitor or the unit reacts. If that does not work, you can remove the HDD by unscrewing the screws on the bottom and possibly the back, unplugging any plugs going to the HDD, and then plugging the NVR back into power without the HDD to see if it boots up normally."]
["What should I do if the ports on my sPoE router are not working?","Unfortunately, it sounds like the ports have gone out. We have not produced sPoE devices since around 2018, so we do not have the repeaters any longer. The best option I'm aware of would be through our partner SHO, who has some of our older NVRs with sPoE ports listed for use as repeaters without the NVR functionality. You would still use your current NVR for that. The downside is that they can only power up to 4 devices at a time, and while you can use multiple, they all have to be plugged directly into the main router of the network, which can be difficult depending on port space on your router. Here is a link to those repeater NVRs: https://www.ebay.com/itm/375286206306."]
["What app can be used to view live feed from a 4 channel Zmodo DVR wired camera?","It's possible you may be able to use them via 3rd party apps like MEeye, but we would not be able to provide assistance with 3rd party apps."]
["Will 1080p cameras work with my 480tvl DVR?","1080p cameras would not be compatible as our DVRs only support purely analog devices."]
["Do you still sell 8 channel newer DVRs?","No, we have not produced DVRs or analog products since around 2015, so unfortunately do not have any available."]
["Do I need wired cameras to record 24/7?","Generally, as long as they allow cameras to connect via BNC as yours do, you'd likely be fine to use their DVR, but it would still be best to check in with them directly first to ensure compatibility."]
["Can I manually update the firmware for the ZP-NE14-S?","Technically there is a firmware update, but that would not change anything with being able to access it. I can send you an email and you can download it and try to update with a USB drive."]
["What should I do if my hard drive is not recognized?","If the issue is with the hard drive, then it is likely a hard drive problem. You can try formatting the hard drive. Otherwise, you would want to replace the hard drive in the system."]
["What should I do to manually start a firmware update?","Go to the camera's Live View. Tap the gear icon. Tap the three dots icon. Select 'Device Version.'"]
["What is the latest firmware version?","V8.1.2.02 is the latest version."]
["How can I check the camera's current status?","Look at the indicator light on or inside the camera. If it is blinking green or solid blue, that indicates the camera's status."]
["What should I do if my camera is offline?","You would want to unplug the router that the camera is currently setup to, which will get the indicator light to blink green, then setup the camera to the main router that the NVR is connected to."]
["What color will the indicator light be after resetting the camera?","The reset will cause it to initially go to solid green, then blinking green once it is ready to be set back up again."]
["What port should I enter for the camera?","You would leave it on the default 8000."]
["Will a third party PoE switch work with the cameras?","A third party PoE switch would not work with the cameras."]
["Are there any repeaters available to replace the one that no longer works?","If you are trying to replace the repeater, then we have 4 Channel repeaters available here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O."]
["How can I know if my camera uses h.265 or h.264?","Any new cameras that you buy from us will use the h.265 video coding method. We have a partner company SHO who makes cameras that still use the h.264 video coding method."]
["Do you sell NVRs for h.265?","No, we have not made and sold NVRs for several years. None of the NVRs that we have made use the h.265 video coding method."]
["What should I do if I want to change the order of devices on my NVR?","You are changing the order on the NVR directly, so when you look at the NVR in the app, the order will also match and be the same when you click live on the NVR."]
["How can I refresh the app to see changes made on the NVR?","You can pull down from the top of the screen and let go to refresh, or you can force close then reopen the app to refresh it."]
["Can you tell me the required app for online access for the Zmd dd an 4 model?","You can try the Meye, Asee+, or other similar third party apps."]
["Why is my Zmodo camera displaying a blank screen on the NVR?","The black screen that it is showing is because it is not compatible with the NVR. The NVR uses the h.264 video coding method and the camera uses the h.265 video coding method. So the NVR is not able to interpret and display the signal coming from the camera."]
["Can you recommend a camera that is compatible with my NVR?","We have a partner company, SHO, who make cameras that should still use the h.264 video coding method."]
["How do I set recording time for camera to record on NVR?","You can set the time on your DVR in the settings."]
["Why can't I view local playback for my living room camera?","The camera on your account named 'living room' is not compatible with the NVR, so there will not be any footage viewable in the Local Playback. The camera uses the h.265 video coding method and the NVR uses the h.264 video coding method. So the NVR cannot interpret and display the signal that the camera is sending."]
["Can I watch recordings from my incompatible cameras?","No, because the camera is not compatible with the NVR, the NVR cannot display the image from the camera. So the most that would be there is a blank screen."]
["Which of my cameras are compatible with the NVR?","Yes, there are some cameras on your account that are compatible with the NVR and some cameras on your account that are not compatible with the NVR. The cameras on your account named 'master', 'living room', '🐕 door', and 'Fawn Front Yard' use the h.265 video coding method, and so would not be compatible with the NVR."]
["How do I free up space on my NVR if it's full?","You can check the Disk Drive Info settings to see the Total Space and Free Space. If the hard drive is full, you may need to replace it."]
["What does the red light on the NVR indicate?","The red light on the NVR indicates an issue with the hard drive."]
["How do I reset the password for my NVR?","First unplug the network cable that is connected on the back of the NVR. Then press and hold the reset pin hole button on the back of the NVR for 15-30 seconds to reset the NVR to defaults."]
["Can the NVR be accessed through ActiveX?","No, the NVR cannot be accessed that way. Some of the older DVR systems could be accessed that way. The newer DVRs and NVRs cannot be accessed that way."]
["How can I view my NVR on a Windows computer?","You can view the NVR through the web app on your Windows computer. You can go to user.zmodo.com and log in to the same account that you log in with on your mobile app."]
["How do I change the date/time on my NVR?","You can try changing it to another time zone in the app and then changing it back. If that does not change anything, then you will want to connect the NVR to a monitor and a mouse to check the settings on the NVR directly."]
["How can I reset the password for my NVR?","For the NVR, you can reset its password to the default 111111 via the pinhole reset on its back. You'll need to make sure to unplug the ethernet cord before doing the reset, or else it will also reset your cameras to where they would need to be set back up."]
["Why do I have 2 cameras with the same picture?","If you are talking about on the NVR, then it is probably because you have the same camera in two channels on your NVR. You can remove the camera from one of the channels by going to Device Management on the NVR and selecting the channel and clicking on Delete Device."]
["What type of hard drive can I use with the ZMD-DT-SIN4?","ZMD-DT-SIN4 can take (1) 3.5\" SATA HDD up to 2TB. We recommend using a surveillance grade hard drive like Western Digital Purple."]
["What are the options for upgrading from my current DVR?","We no longer sell DVRs or wired camera kits. Are you wanting to upgrade to wifi cameras? Here are some options: Link to 1080p wifi indoor camera: https://www.zmodo.com/1080p-indoor-wifi-camera/ and Link to indoor/outdoor 1080p wifi battery camera: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_1/141-1693119-0779641?pd_rd_w=Dokid&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=NZ4NPP4MC3YMDAV1QW77&pd_rd_wg=mS8Bv&pd_rd_r=9475c150-602e-4911-96b6-ccf8786bc004&pd_rd_i=B0DJ1LFNRP&psc=1."]
["What does a solid red light on the camera lens mean?","Solid red lights are just a way to know the camera is in night vision, this is normal typically."]
["How do I change the time zone on my camera system?","The time zone setting on your cameras is controlled by the NVR system. You will want to tap on the Settings button next to My Devices on the home page. Then tap on the NVR and tap on the three dots in the top right corner. Then you can change the time zone on the NVR and change it back to resync the time zone settings on the cameras."]
["Will changing the time zone help with playback jumping?","That is a likely cause of it skipping around in the playback. The time can get desynced and save to incorrect times. It may not change anything that has already been recorded, but should adjust it for future recordings."]
["How do I view the cameras connected to the D9108BH DVR?","You can view the cameras connected to this DVR by plugging in a monitor/mouse to the DVR and viewing them directly from the monitor."]
["Can I view the cameras connected to a DVR on my cell phone?","DVRs/analog cameras are no longer supported and cannot be viewed from a cell phone."]
["What should I do if I want to view cameras on my mobile phone?","The wifi cameras available on Zmodo.com can be viewed from the Zmodo app or the Smartz Eaze app. You can view the indoor and outdoor wifi cameras here: https://www.zmodo.com/store/?qtyname=2"]
["How can I reset my NVR system?","You can reset it with a pinhole reset on the back of the NVR. You will want to unplug the Ethernet cable from the NVR before you reset it."]
["How do I add an NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What is the phone number for customer service?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I am happy to help you via chat here or I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How can I reset my password if I forgot it?","You can try to do the normal password reset when logged out from the account. That password reset will send a code to the 7737013338 number, then you can use that to reset the password."]
["Can I use the same password for my monitor as my app password?","The monitor's password will not be the same as the app password."]
["Can I view my Legacy device remotely from the app?","Unfortunately, this device is a Legacy device. You would only be able to view this device locally, not remotely from the app. We are unable to provide support for Legacy devices and you will have to troubleshoot this device on your own."]
["What is the voltage requirement for the power supply?","The voltage requirement is 19v. For amperage, 4amps is generally best."]
["Can I use a power supply that only provides 12v?","It doesn't look like it provides 19v so I would suggest not using it at all."]
["How do I reset the password on my H.264 Standalone DVR?","There will be two jumper pins on the motherboard of that model of system. It will say Password Reset next to those pins. You will just want to touch those two pins together. You can use a small piece of metal (like a key, paperclip, etc.) and that will reset the password to the default 111111."]
["Can I access the H.264 Standalone DVR from my phone?","You can try setting it up to view through your phone, but you would have to use a third party app (MEye, Asee+, etc.) and setup port forwarding on your router to view it."]
["How long does the H.264 Standalone DVR record for?","That would depend on the size of the hard drive and the number of cameras. So unfortunately, I do not know how long that system would record for."]
["What other brand NVR will the Zmodo 1080p full HD SPOE cameras work with?","It would have to be a Zmodo or Funlux NVR."]
["What is the video coding method used by the new camera?","The camera uses the h.265 video coding method."]
["What video coding method does the NVR and other cameras use?","The NVR and other cameras use the h.264 video coding method."]
["Can I switch these cameras with h.264?","Our partner company SHO makes 1080p cameras that use the h.264 video coding method."]
["Will the SHO cameras connect with my DVR?","They use the same video coding method as the NVR, so they will work with a Zmodo or Funlux 1080p NVR system."]
["How can I return these cameras?","You can fill out the RMA form to return the cameras at https://www.zmodo.com/rma/."]
["What type of hard drive should I use for my Funlux system?","This system supports hard drives up to 4TB, though you would still want one meant for continuous video recording. I would personally recommend the Purple line of Western Digital hard drives."]
["Where can I find a 4TB hard drive for my Funlux system?","Here is an Amazon listing for the 4TB option: https://www.amazon.com/Purple-4TB-Surveillance-Hard-Drive/dp/B071KVB4F8."]
["What should I check if my hard drive is not working?","You may also check Amazon's return policy as well if you purchase there (or wherever you may purchase) to see if you can return it if you were to test and find that is not the issue."]
["Can I view my DVR remotely?","DVRs can no longer be viewed remotely. They are no longer supported."]
["Is support available for legacy DVRs and NVRs?","Unfortunately support for legacy DVRs and NVRs is no longer available."]
["What should I do to access the latest security features and remote access?","We recommend you check out our current wifi devices at www.zmodo.com."]
["How long does my NVR record?","The recording duration depends entirely on the size of the hard drive, the number of cameras, the resolution of the cameras, and the recording settings."]
["Is the DVR model zmd-dx-sbn8 still supported by your network?","The DVR systems are no longer supported. That DVR may work for remote viewing with the Zsight app. However, if it is not compatible with your phone or tablet, you can still view the cameras locally by connecting the DVR to a monitor or television."]
["What time zone should I look for?","You would want to look for your time zone or the time zone that you want the cameras to be set to."]
["Is saving the time zone all I need to do?","Yes."]
["Why am I unable to download the firmware for my camera?","It does not look like it has an update available, so you may have successfully updated it."]
["How do I add an NVR to my account?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What should I do if the NVR is offline?","The NVR needs to be online first before you can try to add it to your account."]
["Do I need to set up the cameras to connect to my Wi-Fi network?","Yes, you may need to setup the cameras to connect to your Wi-Fi network."]
["How do I reset the admin password on the hard-drive NVR?","First unplug the network cable from the back of the NVR. Then press and hold the reset pin hold button on the back of the NVR for 15-30 seconds. This will reset the NVR to defaults. Default username: admin, Default password: 111111. After the NVR is reset then you can connect the network cable to the back of the NVR."]
["If I can't find the specific DVR model ZP-NJ18-S, which one is compatible?","The model you sent is not a DVR; it is an NVR. We no longer sell or make NVRs, you will have to look for that device on third party sites such as eBay or Amazon to purchase that model of NVR."]
["Do I have to scan each camera after hooking up NVR?","No, the QR Code is to connect the cameras to the Wi-Fi network. It does not connect the cameras to the NVR."]
["Can I move cameras around on NVR once hooked up?","Yes, you can move the cameras."]
["How do I move cameras on NVR?","You would go to Device Management and you can delete the cameras from the channels and then add them to the channel you want to move them to with the camera's IP Address."]
["What does a blinking green light on my Zmodo camera mean?","Blinking green means the cameras are in setup mode."]
["What are the setup instructions for the Mini indoor cameras using Zink setup?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","1. Have only 1 camera connected to power: Disconnect all other cameras that need to be set up. 2. Distance from camera: Make sure you are within 5 to 10ft of the camera you are trying to setup. 3. Connecting to ZMD_SAP: Go to your phone WiFi settings and try to connect to ZMD_SAP from there. If this does not work, then disable the 'auto-reconnect' setting on your home WiFi network and other available networks. If this does not work, then forget your home WiFi network and other available networks. Disable mobile data. 4. 2.4 GHz Network: Ensure that you're using a 2.4GHz network for the setup. 5. WiFi Information: Double-check that you're using the correct WiFi password. Remember, it is case-sensitive. 6. Distance from the router: It's recommended to have the camera in the same room as the router during the setup process for optimal connectivity. Plug the camera in to a wall outlet close to the router with the original power adapter. No extension cords, power strips, or surge protectors."]
["What’s involved in a reset?","If the cameras are offline, there's not a way to reset them from the app or externally for the cameras. Normally, when you are at the location, we would have you tell us how the lights are reacting. If the lights are a solid green and staying solid green, or flashing green then going back to solid green, that's normally a bad sign and indicates a power issue. If the lights are flashing green or blue, that means they are not connected to the network/internet. You can first try rebooting the router by unplugging and plugging it in. If the cameras still only flash green and blue, you would go through the setup again to try and reconnect them. If there are no lights, that's much more complex, and I would recommend contacting us for further support."]
["What are the business hours for live agent support?","We are open Monday to Friday from 8 AM to 7:50 PM Central Time for live agent support."]
["What can the live chatbot Mira do?","Mira is available 24/7 and can give setup steps if you say 'setup' and then specify the type of setup from her options. She can also answer some other questions but doesn't have the ability to look up devices or tell you which is which setup at this time."]
["What are your agent working hours?","In general our agent hours in chat are 9am-12pm and then 1pm-6pm CT Mon-Fri."]
["What should I do if my camera shows a solid green light?","Solid green can indicate a power issue. If the camera is connected to a power strip, surge protector, or extension cord, please unplug it from that and plug the camera in directly to a wall outlet with the original power adapter. Alternatively, try a different working power adapter to see if that will get the camera to power on and start blinking green or switch to solid blue."]
["What power adapter do I need for my camera if I am using a 6ft extension cable with a 5ft camera cord?","If you have to use a 6ft extension cable with a 5ft camera cord, the power should be 5V 2A micro USB. The camera model ZMD17CPI7800453 uses a 5ft 5V 1A micro USB power adapter, but if your cable including the extension cable is 11ft, it should be powered by a 5V 2A adapter."]
["What should I do if my camera's indicator light is blinking blue after setting it up to new wifi?","If the indicator light on the camera is blinking, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Can I leave the router unplugged and take the camera to a different router and then add it to my devices?","You can unplug the shop router to then connect the cameras to another network yes."]
["What should I do if the camera is still solid blue after setting it up?","I always recommend doing a reboot on the camera by unplugging and plugging it back in again; if it after that still goes solid blue then that means it's still connecting to something."]
["How do I set up my camera?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera is solid green and won't connect?","If your camera is solid green and won't connect, try using a different power adapter. The camera requires a 5V1A power adapter with a micro-USB connector. If it remains solid green after trying a different adapter, it may indicate a power issue with the camera itself."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of your Wi-Fi network by using the website https://fiber.google.com/speedtest/. Make sure your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["What app can I use to test the signal strength of my Wi-Fi?","If you are using Android, you can download an app called Wifi Analyzer. If you are using iOS, you can download an app called Airport Utility to test the signal strength from your Wi-Fi near the cameras."]
["How do I shut down my 2 cameras and restart with new ones?","To shut down your cameras, unplug them from the power source. To set up new cameras, ensure they are plugged into a wall outlet close to your router and follow the setup instructions provided in the Zmodo app."]
["What does a solid green light on my camera indicate?","A solid green light can indicate a power issue. Ensure the camera is connected directly to a wall outlet with the original power adapter."]
["What does a blinking green light on my camera mean?","Blinking green means the camera is in setup mode. After you set up the camera, the indicator light will switch to solid blue."]
["What are the steps to set up my camera?","1. Ensure location is enabled in your phone's settings for the Zmodo app. 2. Plug the camera into a wall outlet close to the router with the original power adapter. 3. Connect your phone to 2.4GHz wifi. 4. Make sure the room is bright and your phone's display brightness is up. 5. Click on the '+' icon in the app, select QR Code, and follow the on-screen instructions to face the camera lens toward the QR code displayed on your phone."]
["What should I do if my camera is flashing green and not connecting?","If your camera is flashing green and not connecting, try rebooting the camera by unplugging it and plugging it back in. Once it flashes, check your phone's Wi-Fi settings for a network called ZMD_SAP. If it appears, you can attempt the Zink setup."]
["What does it mean if my camera does not flash blue during setup?","If the camera does not flash blue during setup, it means it did not pick up the signal from the device. You may want to try the setup from another device or bring the camera closer to the router."]
["What should I do if I see an 'insecure connection' message during setup?","If you see an 'insecure connection' message during setup, you can proceed with the setup process as it is fine to continue."]
["What should I do if the indicator light on my camera is solid green?","Solid green can indicate a power issue. Is the camera connected directly into a wall outlet, a power strip, a surge protector, or an extension cord? If you are using a power strip, surge protector, or extension cord, please unplug from that, plug the camera in directly to a wall outlet with the original power adapter. Or try a different working power adapter, see if that will get the cameras to power on and start blinking green or switch to solid blue."]
["How do I set up my camera if the indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Do you have a buy back program for my old 720 outdoor cameras?","Unfortunately, there is not a buyback program for older cameras."]
["What are your callback appointment hours?","We have callback appointments Mon-Fri 9AM-12PM and 1-5PM CST. Unfortunately, we are not available after 6PM CST."]
["How can I troubleshoot my offline camera?","You would want to unplug the camera and plug it back in and look at the light in the camera. If it changes to flashing green, then you can try the initial setup to reconnect it to your Wi-Fi network."]
["Why don't I have any volume on my camera?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["How can I make a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Can I use Zink setup for my outside cameras?","You can try the Zink setup on those cameras. The outdoor cameras on your account can use the QR Code or the Zink setup."]
["Do I need to delete the devices?","No, you do not need to remove them from your account."]
["How do I set up my Zmodo camera?","Blinking green means the camera is in setup mode. After you setup the camera the indicator light will switch to solid blue. First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do if my camera's indicator light is solid green and not blinking?","If the indicator light is solid green, it means the camera is not finishing starting up. Make sure you are not using an extension cable, and if it won't work, try another cable if possible. Extension cables can damage cameras over time, so it's best to avoid using one."]
["How do I pull up the camera if it won't add the camera?","If you go to the Zmodo app home screen you should see (2) cameras. Both named smart device. Both cameras show online. If you tap on the live button of either camera you should see the live feed."]
["Which app should I use to see my cameras?","You should see them both on the Smartz Eaze app."]
["What should I do if my camera is only flashing green and not recognizing the QR code?","If the camera is only flashing green, it indicates that it's not seeing the QR code. Try holding the QR code further away at 12 inches for 30 seconds. If it does not react, try holding the code 6 inches away and see if it flashes blue. Additionally, ensure the QR code is facing the camera lens directly."]
["What can I do if my camera does not connect after multiple attempts?","If the camera does not connect after multiple attempts, you can try swapping the camera's power cord with one from another working camera to rule out a power issue. Also, ensure the lens is clean and try the setup from a different device, like a tablet or another phone."]
["What can I do to fix laggy video on my cameras?","Trouble with the video lagging or skipping is usually due to network connection issues. I recommend checking the upload bandwidth first. You can test the upload speed of the Wi-Fi network that the cameras are connected to. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this website https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed. If the upload speed is low, you can try restarting your router, which may help if it is an issue with the router. Otherwise, you may want to contact your internet service provider to see if there is any work being done on your network that may be causing issues with the upload bandwidth. Your internet provider may also have options to increase the upload bandwidth."]
["Do I need more upload speed if I turn on more cameras?","Yes, each camera uses a certain amount of upload bandwidth, so the more cameras you have on the network, the more bandwidth you would need."]
["What should I do if my camera is not connecting?","Please try using a different working 5v 1a micro USB power adapter to power the camera. See if this will get the camera to power on and show the indicator light."]
["How do I set up my Zmodo camera using QR code?","Zmodo QR code instructions: Blinking green means the camera is in setup mode. After you setup the camera the indicator light will switch to solid blue. First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do if my camera is not recording motions automatically?","Here are some troubleshooting steps to get your notifications working again: 1. Unplug the camera and router for 3 minutes. When the router is back online, plug the camera in. When the indicator light on the camera is solid blue, make a motion in front of the camera to see if you get the alert. 2. Check the motion detection area to ensure that the whole area you want to be alerted about is inside the blue lines. Tap on the live button of the camera, then tap on the gear-shaped icon in the upper right, and select detection zone. 3. On the app home screen, make sure notifications are turned on. In your phone's settings for notifications, ensure that notifications are allowed for the Zmodo app. 4. Check to make sure your phone's volume is up and not on mute or do not disturb."]
["Can I get adapters if needed?","You can purchase replacement power adapters on Zmodo.com. https://www.zmodo.com/5v-1a.html"]
["Is there a discount code available for my order?","Enter code: halloween35 at checkout to get 35% off your order. Promo code valid until Oct 31 2024."]
["How do I get my cameras online?","To get your cameras back online, you would want to go through the setup with the cameras."]
["What is the customer service phone number?","We do not have an inbound number to call, but we do have outbound calling done via schedule."]
["How do I reconnect my camera?","Desenchufaría las cámaras, las acercaría al interior del enrutador y las volvería a enchufar."]
["What should I do if my Zmodo greet is not recording events?","When motion is present, the camera will create an event/alert, have a cool down of 3-5 minutes, then if there is more motion, it will make another event. These events can be seen in the alert section, but it will not notify you for every event. It sends a notification on the 4th event created to avoid over-notifying users."]
["What should I do if I need to delete the Zmodo app?","You would delete the app, then download it again and log back into your account. If it asks for any permissions for phone or notifications, make sure to click allow or allow while using so the notifications can be as they were before."]
["¿Las cámaras Zmodo 1080p tienen funciones de audio bidireccional?","Las cámaras de tu cuenta son las cámaras Wi-Fi para interiores y exteriores Zmodo 1080p. Esas cámaras no tienen funciones de audio bidireccional. Por eso, el micrófono y los altavoces están en gris en la aplicación."]
["What are the business hours for live chat agents?","Live chat agents are available M-F 9am-12pm CST and 1pm-6pm CST."]
["What should I do if my camera is not powering on?","Please try a different working 5v 1a micro usb power adapter to see if that will get the camera to power on."]
["Why can't I talk from my cameras?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras, and one is a meShare camera. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["How do I set up my camera using the QR code?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure the QR setup goes smoothly?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does a solid green light on the NVR mean?","Solid green on the NVR just means it isn't recording. You have no online cameras on the NVR so it isn't recording anything."]
["What is the device ID on the solid blue camera?","The ID will be on a sticker on the camera, starts with ZMD or GSG."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status."]
["Is there a factory reset on the camera?","No, there is not a reset button on the camera. And the camera would need to be powered on fully in order to reset anyway."]
["What should I do if the camera light is staying solid green?","If the light is staying solid green, that means it is not powering on, so the issue would be the camera and replacing the camera would be the solution."]
["What is the warranty period for the camera?","The camera would have a 1 year warranty from the date of purchase if you purchased it new from us."]
["How can I fill out the warranty form for my camera?","You can fill out the warranty form if you purchased the camera new in the last year at https://www.zmodo.com/rma/"]
["How can I check if my camera is connected to the internet?","You can check if the camera is connected to the internet by looking for lights on the port on the NVR where the camera is plugged in. If there are no lights on the port with a known working cable, then it would likely be the camera that is not working."]
["What should I do if my camera is not showing up?","You can try plugging the camera in with a cable from one of the working cameras. Make sure to unplug the cable at the port on the NVR, not just the micro-USB connector from the camera."]
["How long should I wait for the camera to show up after plugging it in?","About 2 minutes should be enough time to wait for the camera to show up."]
["Why is my Front door camera not uploading?","Currently the Front door camera is offline, this is why it is unable to update. You will have to get the camera back online first then it will be able to successfully update."]
["How can I check if my camera is connected to the correct WiFi router?","If you have more than 1 router, unplug one of the routers then check the indicator lights on the cameras. If the indicator lights on the cameras start blinking green, that means they are connected to the router that you just unplugged. If the indicator lights stay solid blue after unplugging the router, they are connected to something else."]
["Why is the sound on my cameras not working?","Cameras named front door & back door do not have an audio / sound feature."]
["What should I do if my camera is not connecting?","To troubleshoot the camera, please ensure it is plugged directly into a wall outlet with the original power adapter. If you are using a power strip, surge protector, or extension cord, please unplug from that and try again. If the camera powers on and shows a blinking green light, it is in setup mode. You can then click on the “+” icon on the phone app home screen in the top right, select QR Code, and follow the instructions on the screen. Make sure your phone is connected to your 2.4GHz wifi network, and that location settings and permissions on your phone and app are enabled. Also, ensure your phone's brightness level is very bright and turn on lights in the room during setup. The camera should be placed next to your router, 5ft or less during setup."]
["Why am I not receiving notifications even though they are turned on?","There are a few reasons you may not be getting notifications. There is also a 'cool down' period between motion alerts, so not every event prompts a notification. You may need to wait until the camera detects motion to receive notifications."]
["What should I do if I am not receiving notifications?","Double check the app permissions in your phone settings as there are specific permission settings in the app settings section of your phone settings. You may also want to troubleshoot it when you are with the cameras since you can intentionally create a motion event."]
["How long should I wait for notifications?","The camera will not send a notification until there is a motion event, so you may need to wait until it detects motion."]
["What should I do to determine if my camera uses the QWR code or the Zink setup?","Unplug all the offline cameras, then plug in only 1. While it's flashing green, check the phone's Wi-Fi settings to see if there is a network named ZMD_SAP. If there is, that camera uses the Zink setup; if not and the camera is flashing green, it uses the QR code setup."]
["What should I do if my cameras are dropping offline at night?","The root of the issue causing this is the network signal in that area. If it were better, the cameras would not drop offline during nighttime. You would want to try and get a stronger network signal to that area or try repositioning the cameras so they are in an area that gets a stronger signal."]
["Do 1080p cameras require more network speed than 720p cameras?","Yes, 1080p cameras do use more upload speed than 720p network cameras."]
["Is it necessary to upgrade my internet speed for my cameras?","No, you don't have to upgrade. The issue is that the network signal is not reaching that area where the cameras are with enough down/up speed consistently."]
["Will an iPhone cable work?","No, as I said earlier it takes a Male Micro USB connection."]
["How long to get a new mini camera?","That varies on the shipping, when ordering it will tell you how long its estimated to take the delivery for your area."]
["Do I order on this site?","You would order on our website, I'm not sure what site you are contacting us from, you are contacting as a guest."]
["How can I change the date I am looking at in the Playback menu?","You can tap on the Calendar icon at the bottom of the Playback menu and it will let you change the date that you are looking at."]
["What does it mean if the camera light is flashing green?","If they are flashing green, then that means that they are ready for setup."]
["What should I do if my camera light is solid green?","If the light is solid green, it indicates a power issue with the camera. You should try plugging the camera in directly to a wall outlet."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. It will test a download and then an upload speed."]
["What app can I use to test the signal strength on Android?","If you are using Android, you can download an app called Wifi Analyzer to test the signal strength from your Wi-Fi near the cameras."]
["What app can I use to test the signal strength on iOS?","If you are using iOS, you can download an app called Airport Utility to test the signal strength from your Wi-Fi near the cameras."]
["Why can’t I talk through my Zmodo Outdoor 1080p Wi-Fi cameras?","The cameras on your account are the Zmodo Outdoor 1080p Wi-Fi cameras. Those cameras do not have audio features on them, so they do not have a microphone or speakers on them."]
["How do I update my camera?","To update your camera, tap on Settings next to My Devices. Tap on the camera you want to update. Tap on the three dots in the top right corner. And then tap on Device Version."]
["What does a blinking green light on my camera mean?","Blinking green means the camera is in setup mode. You will need to set the camera up again to get it back online. When the camera is connected to your network, the indicator light will switch to solid blue."]
["How do I set up my camera using the Zmodo app?","If the indicator light on the camera is blinking green, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR setup for my camera?","For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera's indicator light is solid green?","Solid green can indicate a power issue. Is the camera connected directly into a wall outlet, a power strip, a surge protector, or an extension cord? If you are using a power strip, surge protector, or extension cord, please unplug from that, plug the camera in directly to a wall outlet with the original power adapter."]
["How do I set up my camera using Zmodo ZINK?","Zmodo ZINK setup instructions: First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["What should I do if my camera's indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What do I need to ensure for a smooth QR code setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How close should the camera be to the router during setup?","The camera should be next to your router during setup, 5ft or less to your router."]
["Can I set up the cameras where they are mounted?","You can try setup where the cameras are mounted but if you have trouble getting them setup moving the cameras next to your router can help get the cameras setup. It may be safer as well doing setup on the ground."]
["Do I need a subscription for my security cameras?","You do not need a subscription for the cameras. You can continue to use the cameras as you have been."]
["Why am I seeing a message about limited time for basic storage on all of my cameras?","The alerts are only stored for a short time without a subscription plan. That is all that the message is saying."]
["What should I do if my camera's indicator light is solid blue?","Solid blue means the cameras are connecting to something on your network. Please unplug your router from power. When the router is unplugged, check if the indicator lights on the cameras start blinking green."]
["How do I set up my camera using QR code?","If the indicator light on the camera is blinking, that means it is ready to be set up. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I check for a smooth QR code setup?","For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera will not connect?","If your camera will not connect, go to your phone's wifi settings and forget the 2.4GHz wifi that you are connected to, then reconnect to it. This will make you re-enter your wifi password to connect to it again. Then go through setup again, making sure to enter the wifi password carefully as it is case sensitive."]
["Can Zmodo wifi cameras connect to 5GHz wifi?","No, Zmodo wifi cameras can't connect to 5GHz wifi. Please connect to 2.4GHz wifi instead."]
["What should I do if I don't know how to set up a 2.4GHz wifi channel on my router?","If you don't know if you have a 2.4GHz wifi channel set up yet on your router, you can contact your internet service provider or router manufacturer for help getting that set up."]
["How do I set up my Zmodo camera after updating my internet?","To set up your Zmodo camera, follow these instructions: First, go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors should be used. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. If the indicator light on the camera is blinking green, that means it is ready to be set up. Click on the “+” icon on the app home screen in the top right, select QR Code, and follow the instructions given on the screen. Face the camera lens toward the QR code displayed on your phone screen. The QR code will be displayed on the app during setup. The camera should be next to your router during setup, 5ft or less to your router."]
["What does a flashing green light on my Zmodo camera mean?","A flashing green light on your Zmodo camera means that the cameras are in setup mode. You will need to set them up to get them back online. When the cameras connect to your network, the indicator lights will switch to solid blue."]
["How do I set up my camera?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How to turn on camera sound audio?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What are the callback hours for tech support?","We have callbacks Mon-Fri 9am-12pm and 1pm-5pm CT in 1 hour blocks."]
["How can I check my account number in the app?","You can check your 'Account Number' in the app by going to the Me section of the app, tapping your profile icon in the top middle, and checking the account number listed there."]
["Are my cameras connected to WiFi?","It does look like they're all offline."]
["How to turn sound on?","The cameras on your account are the 1080p Outdoor Wi-Fi cameras and those cameras do not have audio."]
["How do I set up my camera again?","To set up your camera again, click on the '+' icon on the app home screen in the top right, select 'QR Code', and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. Make sure your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled, and your phone's brightness level is very bright. Turn on lights in the room where you are doing the setup. The camera should be next to your router during setup, 5ft or less from your router."]
["What should I do if my camera shows no lights?","If your camera shows no lights, please unplug the cameras from where they are, plug them into different wall outlets, or try using different working 5v 1a micro USB power adapters to power the cameras."]
["What is the process to set up my camera?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How to reset camera without connection?","If the camera is offline and you cannot connect to it, you can try unplugging the camera and plugging it back in. If it has a solid blue light, it means it is connected to a Wi-Fi network but not getting internet access."]
["What does a solid blue light on the camera mean?","A solid blue light means that the camera is connected to a Wi-Fi network, but it is not getting internet access."]
["How can I check the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. Make sure your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["Why doesn't the mic work on my camera?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What cameras have 2-way audio features?","The Zmodo Mini Pro cameras are our indoor cameras, and they have 2-way audio features."]
["How do I set up my cameras to the new wifi?","All 4 cameras use QR code setup: If the indicator light on the camera is blinking, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How do I set up the camera using the QR code?","Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR code setup?","For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I check if the camera is not recognizing the QR code?","Go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location, then go through QR code setup again."]
["When is Customer Support available?","Live chat agents are available M-F 9am-12pm CST and 1pm-6pm CST here on live chat."]
["What is Eastern time zone?","The chat does not provide a direct answer to this question."]
["How can I save this info?","You could screenshot it."]
["Once connected to wifi, can I move the camera anywhere in the home?","Yes, as long as the camera gets a good signal to the router where you want it mounted, it will connect to it after it is setup."]
["How do I change the wifi settings for the camera?","First you would need to make sure the camera is in setup mode. If the indicator light is blinking green that means it is in setup mode ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["Are both of my cameras current even though they have different firmware lines?","Yes, that is correct."]
["Do you have a phone support number?","We do not have inbound calling only outbound. If you would like to troubleshoot over the phone, I can send you the call scheduler in the chat so you can schedule a call."]
["What should I do if my phone is not staying connected to the ZMD_SAP network?","If your phone is not wanting to stay connected to the ZMD_SAP, you can forget your home network and also turn the phone's cellular data off. You can also try to do the setup from another phone or tablet if necessary."]
["What should I do if the camera lights are still flashing green?","If the camera lights are still flashing green, try rebooting it again so it can try pushing out the ZMD_SAP network fresh again."]
["What do I need to do to cancel my cameras' account and receive a refund of the unused portion of the yearly payment made in October 2024?","To cancel your cameras' account and request a refund, please contact customer support directly as they will assist you with the cancellation process and refund details."]
["How do I set up my cameras after changing my WiFi?","To set up your cameras after changing your WiFi, follow these steps: 1. Ensure your WiFi network is operating on the 2.4GHz frequency. 2. Open the app and go to the home page. Tap the plus sign in the top-right corner and select the QR Code option. 3. Tap 'Start Installation' or 'Next' to begin. 4. Enter your WiFi password (case sensitive). 5. A QR code will appear on the screen. 6. Align the camera lens with the QR code displayed on your phone screen, about 8 inches away. 7. If it's the initial setup, name the device for easy identification."]
["What does a solid green light on my camera indicate?","If the camera does not change from solid green after a minute when you plug it back in, then that indicates a power issue."]
["What should I do if my camera is plugged in with an extension cord or power strip?","If the camera is connected using an extension cord or power strip, then that could be contributing to the issue and you would want to plug the camera in directly to a wall outlet."]
["What should I do if my camera is plugged into a wall outlet and still shows a solid green light?","If it is plugged into a wall outlet and still does not change from the solid green light after a minute, then you would want to try a different power adapter."]
["Why can’t I hear audio with my cameras?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What happens to my security cameras if I don't want a subscription?","Your cameras do not have a subscription at all, it does not record continuously. When there is motion, it will trigger the camera to take a 10 second clip, then it will have a cooldown of 3-5 minutes. If there is still motion, it will again take another 10 second clip. You would find these clips in the alert section to tap and select to review. You can also download those 10 second events before they overwrite to make room for new footage, and any video you download would save to the phone/mobile device's photo gallery."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How do I set up my cameras with the QR Code method?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this website https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed."]
["What app can I use to test the signal strength of my Wi-Fi?","If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What should I check if my cameras are disconnecting from the router?","You may want to check the router settings and check to see if any devices are paused or blocked on the network. You would also want to check for any security or firewall settings that could be blocking the cameras."]
["How do I get sound on my cameras?","Your cameras do not have any sound capabilities. The cameras on your account currently do not have a microphone or speaker built into them."]
["Where do I put the info in after going to settings?","To set up your cameras after going to settings, tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP. After that, enter the name and password of your wifi network you want to connect the camera to."]
["What are the ZINK setup instructions?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the 'begin setup' button and connect to ZMD_SAP. Enter the name and password of your wifi network (it must be a 2.4GHz network and both the name and password are case sensitive)."]
["What tips can help with Zink setup?","Make sure the camera and phone are in the same room as the router, and that the phone is right next to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, ensure location settings and permissions on your phone and app are enabled for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What can I do if the night vision lights on my camera are not working very well?","You can try adjusting the Night Vision settings for the cameras that you are having trouble with in the Device Settings of the cameras on the app. If that does not help, then you can try replacing the power adapter and cable for the camera that you are having trouble with as it could be a power issue."]
["Is there a reset button on the camera?","No, there is not an external reset for these."]
["What should I do if the cameras are not working?","Since both of the cameras are not responding, I can send you a link to the RMA process, where you would fill out the RMA form and attach the invoice from the purchase of the cameras. Once you submit an RMA, it will give you an RMA number, and the RMA team would contact you further about the return process. Here is the link: https://www.zmodo.com/rma"]
["What is the warranty period for the cameras?","The warranty for the cameras is 1 year."]
["What should I do if my camera's indicator light is flashing green?","Flashing green means the camera is in setup mode. You will want to set it up again using QR code setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What do I need to ensure for a smooth QR code setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does it mean if my camera's indicator light is blinking blue?","When it blinks blue, the camera is trying to communicate with your router. If it goes back to flashing green, the wifi password may be incorrect. Please double check your 2.4GHz wifi password - it is case sensitive."]
["How can I see my camera on my account after reactivating it?","If you refresh the screen or log out and back in again, you will see it on your account."]
["What should I do if I'm not getting notifications at night?","If the night vision is not turning on, then that could be making it difficult for the camera to detect motion at night. The other common cause is network connection issues, most commonly the signal strength at the camera or the upload bandwidth."]
["How can I test the signal strength of my camera?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this link: https://fiber.google.com/speedtest/. It will test a download and then an upload speed."]
["What should I check if my night vision is not working?","You may want to check the night vision settings. Make sure it is set to 'Auto' or 'Always On' instead of 'Always Off'."]
["Can I try to connect through a laptop or no?","No, unfortunately you can't plug the camera into a computer directly, that won't do anything."]
["If I use a tablet, how should I hold the code?","If you use a tablet, make sure the code is held from the camera at 12 inches away since the code is larger."]
["What does a solid blue light on the camera mean?","A solid blue light means it is connected to a Wi-Fi network."]
["What should I do if my camera is offline?","If the camera is offline, it means it is not getting internet access. You should check if you have changed your router or your Wi-Fi name and password recently."]
["What should I do if my camera is connected to a different Wi-Fi network?","If the camera is connected to a different Wi-Fi network, you need to check for another router, a Wi-Fi extender, or a mesh node that it might be connected to."]
["How can I reconnect my Wi-Fi extender to my router?","To reconnect the Wi-Fi extender, you would want to follow the instructions specific to your Wi-Fi extender model to connect it back to your router."]
["How do I check the notification permissions for the Smartz Eaze app?","You can go to your phone settings, scroll down to the list of apps, find the Smartz Eaze app, and then go to the permissions to check the Notification permissions."]
["What should I do if I don't hear notifications from the app?","Whether your phone makes a sound when you receive a notification is controlled by your phone settings. You will want to check the Notification settings and Sound settings in your phone settings."]
["What should I do to receive sound notifications when the camera is activated by motion?","You will need to ensure that your phone is not on silent, vibrate, or do not disturb mode. Also, check the Notification setting and then go to the Sounds & Haptics settings to check the alert sound."]
["Why am I not receiving sound notifications from my camera?","The camera does not control whether your phone makes a sound when you receive a notification. This is entirely controlled by your phone settings."]
["What should I do before testing the camera for motion notifications?","You will want to close the app or lock the phone, as it will not send a notification if you have the app open."]
["What should I do if my outdoor camera is not working and making a constant clicking sound?","You can swap this camera's cord with one of the other cameras that does work. After you swap the cords, listen for the continuous clicking. If you still hear it, let me know. If it does not click the same and only clicks once or twice, then tell me how the lights react and what color lights the camera has."]
["What should I do if my camera is outside of the warranty period?","This camera would not qualify for a replacement, as it is outside of the camera warranty, which is 1 year. I would advise keeping the longer portion of the cord as a spare cord for your other devices, then disposing of the camera."]
["Do you sell individual outdoor cameras?","Yes, we sell individual, as well as multi packs of our indoor and outdoor cameras on our website."]
["What should I do if I can't add an item to the cart on your website?","If it won't let you add an item to the cart, that would mean it is out of stock. I would advise checking Amazon for the cameras instead to see if there is still stock in their warehouses."]
["Is there a link to a single outdoor camera available for purchase?","You can check this link for a refurbished 1080p wireless security camera: https://www.zmodo.com/1080p-wireless-security-camera-1pack-refurbished. However, all of the individual packs of cameras have sold out due to the sale."]
["How can I add a camera using my desktop computer?","You would need to setup this type of camera on the phone app - it cannot be setup from a computer."]
["Where in the desktop app am I supposed to find the 'Add Device' option?","You would need to setup this type of camera on the phone app - it cannot be setup from a computer."]
["Does Zviewer solve this problem?","You would need to setup this type of camera on the phone app - it cannot be setup from a computer."]
["Does the app support old models?","You would need to setup this type of camera on the phone app - it cannot be setup from a computer."]
["How do I set up the ZH-IXY1D camera?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Why can't I connect the cameras to my wifi?","5GHZ wifi routers have a 2.4GHz wifi channel. If it hasn't been setup yet on your router you can contact your internet service provider or router manufacturer for help getting that setup. After you have the 2.4GHz wifi channel setup on your router then you can connect to 2.4GHz wifi and setup your camera."]
["What is the warranty period for cameras purchased from you?","Cameras purchased new from us would have a 1 year warranty."]
["How can I fill out the RMA form for a replacement camera?","You can fill out the RMA form here https://www.zmodo.com/rma/"]
["What should I do if my camera is not working?","I would recommend plugging the camera in directly to a wall outlet to test it. If there is still no light on the camera, then you would want to try using a different power adapter."]
["Do I have to send the old camera back for a replacement?","Yes, you would have to send the camera back for a Repair or Replacement."]
["Is the invoice number required when filling out the RMA form?","The invoice number is not a required field. You can just put 'customer ordered wrong item' for the reason and it is fine."]
["How can I test the signal strength of my camera?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What is the ideal signal strength for my camera?","The camera wants a signal between -40 and -60 dBm for a good consistent connection."]
["Should I buy a signal booster for my camera?","Yes, you can try getting a Wi-Fi extender. That would get a stronger signal to the camera."]
["Can I buy the cloud without an Apple ID?","You can. If you have an Apple phone and would like to do it without Apple, you would need to purchase cloud from the web app, user.funlux.com. That said though, cloud doubles the upload requirements of devices so it may be best to resolve network issues first to ensure it does not result in more issues for your devices."]
["How can you tell I have network issues?","Your cameras keep going offline repeatedly. That generally indicates some form of network issue. You also told me previously that you are having weird latency on your network."]
["What can cause delayed motion alerts?","Getting delayed motion alerts is typically caused by a network connection issue. The two most common causes of connection issues are the upload bandwidth and the signal strength at the camera."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["What apps can I use to test the signal strength of my Wi-Fi near the cameras?","If you are using Android, you can download an app called Wifi Analyzer. If you are using iOS, you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What does a blinking green light on my camera mean?","Blinking green means the camera is in setup mode. You can set the camera up again to get it back online. When the camera is connected to your network, the indicator light will switch to solid blue."]
["How do I set up my camera using Zink?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the button to begin setup and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Make sure the camera and phone are in the same room as the router, turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, ensure location settings and permissions on your phone and app are enabled for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my camera using QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Click on the '+' icon on the phone app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. For the QR setup to go smoothly, ensure your phone is connected to your 2.4GHz wifi network, location settings and permissions on your phone and app are enabled, and your phone's brightness level is very bright. Turn on lights in the room where you are doing the setup. The camera should be next to your router during setup, 5ft or less from your router."]
["Can the cameras on my account support two way audio?","The cameras on your account do not have a microphone or a speaker so they do not support two way audio."]
["How do I set up my camera using QR code?","For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. If the indicator light on the camera is blinking, that means it is ready to be set up. Click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. The camera should be next to your router during setup, 5ft or less to your router."]
["What does a solid green light on the camera indicate?","Solid green can indicate a power issue."]
["How long should it take for the QR code to work?","Usually with just 1 camera, it can take 30 seconds to 1 minute to scan the QR code."]
["What does it mean if the indicator light is blinking green and blue?","Sometimes when the indicator light flashes between green & blue, it means there is a typo in the wifi name or password."]
["What does a solid blue light on the camera mean?","A solid blue light on the camera means it is online and you should now be able to see live video from the camera."]
["What should I do if I can't reset my device?","You will want to contact Goaofoeoi support by email. Their email is piggyxlin@163.com."]
["How to turn on the sound feature?","The outdoor bullet cameras connected to this account do not have a sound/audio feature. There are indoor Mini Pro cameras with 2-way audio: https://www.zmodo.com/1080p-indoor-wifi-camera. There are outdoor battery cameras with 2-way audio: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_1/132-6977896-3820560?pd_rd_w=xxFyn&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=XKND1E7X1X67PJFJP4XJ&pd_rd_wg=TUV85&pd_rd_r=ea365da1-f476-413a-896a-162d0f1b4aeb&pd_rd_i=B0DJ1LFNRP&psc=1."]
["How do I set up my Zmodo camera using Zink setup?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup for my Zmodo camera?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What does a blinking green light on the Zmodo camera mean?","Blinking green means the camera is in setup mode ready to be setup."]
["How do I set up my Zmodo camera using QR code?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR setup for my Zmodo camera?","Make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up the driveway camera using QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera's indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How long will the chat stay connected without activity?","We will stay connected for 7 minutes without activity."]
["Which cameras use QR code setup?","The driveway and south cameras use QR code setup; the other cameras all use Zink."]
["What happens if I reset the camera?","If you reset the camera, then you will just need to set it up again with the QR Code setup to connect to your Wi-Fi network."]
["How can I connect my Wi-Fi to this device?","To connect your Wi-Fi to the camera, ensure the indicator light is blinking green, which means the camera is in setup mode. Follow these steps: 1. Go to your phone's settings for the Funlux app and enable location while using the app along with precise location. 2. Turn off mobile data for your phone. 3. Plug the camera into a wall outlet close to the router using the original power adapter. 4. Remain within 5 feet of the camera during setup. 5. Tap the plus sign in the upper right corner of the home screen, choose Zink, then one device. 6. Press the 'tap here to begin setup' button and connect to ZMD_SAP (which will have no internet connection). 7. After returning to the app, enter the name and password of your Wi-Fi network (it must be a 2.4GHz network, and both the name and password are case sensitive). 8. Follow the in-app instructions to complete the setup."]
["What does a blinking green light on the camera mean?","A blinking green light on the camera means the camera is in setup mode."]
["What happens when the camera is successfully connected to the network?","When the camera has been set up and connected to your network, the indicator light will switch to solid blue."]
["What is the ideal upload speed for the cameras?","Each camera is going to use a certain amount of bandwidth. The 720p cameras will use 1 Mbps without a subscription and 2 Mbps with a subscription. 1080p cameras will use 2 Mbps without a subscription and 4 Mbps with a subscription. And that is per camera."]
["Does having multiple cameras connected reduce the upload speed?","Each camera is going to use a certain amount of bandwidth. The 720p cameras will use 1 Mbps without a subscription and 2 Mbps with a subscription. 1080p cameras will use 2 Mbps without a subscription and 4 Mbps with a subscription. And that is per camera."]
["Do we need to delete the old Zmodo app for the new one to work?","Both apps should be able to give notifications if you have them enabled."]
["How do I switch WiFi as my WiFi has changed?","All 3 of your cameras can use QR code setup. Make sure your smartphone is connected to 2.4GHz wifi then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera light is solid green and making clicking noises?","If the camera light is solid green and making clicking noises, it indicates a power issue. Make sure the camera is plugged directly into a wall outlet. You can try unplugging the camera and plugging it back in to ensure the connection is good. If it still shows a solid green light, try using a different power adapter. The camera uses a 5V1A power adapter with a micro-USB connector."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select 'QR Code.' Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next.' A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I get support through WhatsApp?","No, we are unable to provide support through WhatsApp."]
["What should I do if the NVR is not communicating with the router?","If the NVR is not communicating with the router, you may need to get another one, as that may indicate an issue with the NVR's ethernet port."]
["Where can I find a new NVR?","You would have to search for another Zmodo or Funlux SPOE NVR that supports wired devices through third parties like eBay. Unfortunately, we no longer make NVRs, so we do not sell them."]
["How do I reset WiFi?","If the cameras are offline after a power outage, then you will want to reboot the cameras and reboot the router. If the cameras still remain offline, then you can try to reconnect them with the initial setup method."]
["How do I start a warranty ticket for my camera?","You would need to do that through the RMA form at https://www.zmodo.com/rma/"]
["What should I do if the RMA link isn't working?","You can do a Google search for Zmodo RMA if you are not able to use the information I sent in the message."]
["What should I do if my back camera is showing a solid red light?","The only option is to purchase a replacement."]
["What should I do if the camera is not powering on?","If the camera is not powering on please try using a different working power adapter, plug it directly into a wall outlet with just the adapter. No extension cords, power strips, or surge protectors."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["What steps should I follow to set up the camera using QR code?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How close should the camera be to the router during setup?","The camera should be next to your router during setup, 5ft or less to your router."]
["What does it mean if the indicator light is flashing blue?","If the indicator light is flashing blue that means it's communicating with your router."]
["What should I check if the indicator light is flashing between green and blue?","If the indicator light is flashing between green & blue there may be a typo in your wifi password. Double check your phone is connected to 2.4GHz wifi and make sure to enter the wifi password without any typos, it is case sensitive."]
["Do I need to use a PC to connect the cameras?","You won't use a computer for the setup."]
["What should I do if my camera is flashing green?","As long as the camera is flashing green it should be in setup."]
["Can my Wi-Fi network be greater than 2.4?","If the network is not 2.4 that will be an issue yes."]
["Can special characters in the Wi-Fi name cause issues when setting up the cameras?","Sometimes with the cameras that use Smartlink or EZlink, special characters being in the Wi-Fi name can also be an issue when setting them up."]
["¿Cómo puedo volver a conectar mis cámaras al nuevo wifi después de cambiar la contraseña?","Cada vez que cambie el nombre, la contraseña o el enrutador de wifi, deberá realizar la configuración nuevamente para volver a conectarlas al nuevo wifi. Recomendaría reiniciar las cámaras primero y luego realizar la configuración. Puede ser útil que varias se conecten cuando una se conecta, por lo que es posible que no tengas que hacerlo una por una."]
["How do I update a camera?","To do that you can go to the live view of the device, then tap the settings gear in the top right, then choose Lighting Control. From there you can choose between different colors and themes."]
["How do I do a firmware update?","If you are referring to Katiana, it's already on the latest firmware. You should be able to adjust the light color from its settings."]
["How about getting color instead of black and white?","The torch cameras revert to black/white night vision view while the light is on as the light is generally used at night. If the light is turned back off, it will revert to day vision in color. You can set a lighting schedule so that the light automatically turns on/off each day at particular times."]
["How do I set up the cameras again?","The cameras will likely use the QR Code setup method. The Device ID from the camera should start with ZMD or GSG and should be on a white sticker on the camera or bracket, usually under a barcode."]
["Is it a bad idea to try to use 2 different NVRs on the same system?","No, it is not a bad idea. You can manually select devices you want to add to the NVR. You can turn off the setting that automatically adds devices in the Device Management of the NVR and then search for devices to select which device you want to add to the NVR."]
["How do I scan a QR code if you are sending it to my phone on this app?","You would either use another device, print out the code, or email it to yourself so it's on a computer then scan it with this phone."]
["What happens after I scan the QR code in the Meshare app?","Once you scan the code I sent you, it begins the setup, then after you enter in your Wi-Fi password and the Wi-Fi name shows, at the end it will generate its own QR code and you show that to the camera to connect it."]
["How do I determine the difference in voltage for my doorbell?","You would first need to check what the required voltage of your chime is. If for example it were 16v, you'd want to be receiving 16v at the location of your doorbell. If your transformer were say putting out 17v, that would be the cause of the hum. The doorbell itself can use 12-36v, but the correct voltage has to match the required voltage of your chime."]
["What tools do I need to measure the voltage?","For measuring the voltage, you'd need to use a multimeter, though if you don't have one you could always test with the power accessory attached."]
["What voltage range should I have for the power accessory to work?","The power accessory will only work within 2v of the required amount of your chime. For example, if your chime requires 16v, the power accessory will only work when you're getting 16-18v. Anything higher than that will prevent the doorbell from being powered."]
["What should I do if my camera says it needs an update but is working fine?","If the camera is working fine, you can just use the camera and ignore the update message."]
["What options do I have when I receive a message to update the camera?","You should have the option to update or to update later. You can choose to update later if you prefer."]
["How do I cancel my subscription?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option."]
["Can I decrease the number of subscribed devices for the next renewal?","You can also go to the Cloud tab to decrease the number of subscribed devices for the next renewal."]
["What should I do if my camera is offline?","You would need to troubleshoot the connection issue and reconnect it before it can upload and record any footage."]
["Why can't I hear anything coming from my cameras?","To troubleshoot audio issues with your cameras, ensure the camera is synced and restarted. If the camera light is solid blue, try making noise to see if you hear it. If you still can't hear anything, consider uninstalling and reinstalling the app, then rebooting your phone."]
["What should I do if my camera is blinking green?","If your camera is blinking green, unplug it, wait 30 seconds, then plug it back in. After that, check the lights again. If it doesn't change to solid blue, you may need to rescan the QR code."]
["How can I test the audio on my camera?","To test the audio on your camera, ensure the camera light is solid blue, then make noise to see if you can hear it through the camera."]
["What should I do if I can't hear audio from my camera?","If you can't hear audio from your camera, check if you can hear audio from other apps on your phone. If you can, try uninstalling and reinstalling the app, then reboot your phone."]
["How do I make sure my camera is on Wi-Fi?","The indicator light should blink green when in setup mode, it should switch to blinking blue when communicating with your router, then switch to solid blue when setup and connected to your router."]
["How do I make sure it's connected to the internet?","When the indicator lights on the cameras are solid blue that means they are connected to your network/internet."]
["What should I do if my camera is not powering on?","If the light turns off that means the camera isn't powering on. Please try using a different working power adapter to see if that will get the camera to continue to blink green until it has been setup."]
["How can I check if my phone is connected to 2.4GHz Wi-Fi?","You may have a few choices; the 5GHz Wi-Fi network may have '5G' at the end of it. If you don't have a 2.4GHz Wi-Fi channel setup yet on your router, you will want to contact either your router manufacturer or internet service provider for assistance."]
["What does a blinking green light on the camera mean?","Blinking green means the camera is in setup mode."]
["How do I set up my Zmodo camera that is blinking green?","To set up your camera, follow these instructions: First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be set up. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow for Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How can I connect my devices to my new internet?","All 3 cameras connected to this email use QR code setup. If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I get the camera system connected after updating my WiFi password?","To connect your camera system after updating your WiFi password, move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the 'begin setup' button and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your WiFi network. It must be a 2.4GHz network, and both the name and password are case sensitive. Make sure the camera and phone are in the same room as the router, and that the phone is right next to the camera the entire time. Turn off your phone’s mobile data, forget your home WiFi password in your phone’s WiFi settings to double-check the password, ensure location settings and permissions on your phone and app are enabled for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["Does the NVR need to be connected with the updated WiFi password?","No, the NVR does not need to be connected with the updated WiFi password as it shows online."]
["How to set up the microphone on the camera?","The outdoor bullet cameras connected to this account do not have an audio feature."]
["What should I do if my camera is offline and I want to update the firmware?","The camera needs to be online first before trying to update the firmware. Make sure the camera has a strong connection to your router when you are updating the firmware. If you have trouble with updating the firmware, try moving the camera close to your router. Plug the camera in directly to a wall outlet with just the original adapter (no extension cords, power strips, or surge protectors) as close to the router as possible. When the indicator light is solid blue, try updating the firmware again."]
["What are the steps to set up my camera using QR code?","Please click on the “+” icon on the phone app home screen in the top right, then select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I check if my camera is not connecting during setup?","Make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["What should I do if the indicator lights on my cameras are blinking green/blue?","You will need to set them up and get them online first before you can update the firmware."]
["What are the customer service hours for live chat support?","We are available Monday to Friday from 9 AM to 12 PM CST and 1 PM to 6 PM CST. We are closed on New Year's Day."]
["What does it mean if my front camera is blinking green?","If the camera is flashing green that means it's offline, try to go through the setup to reconnect it to the network."]
["Why don’t you have a phone service anymore?","We do still have phone support but it's only outbound only and it's done via scheduling, so if you ever want to troubleshoot over the phone you can always request that and we can send you the call scheduler to schedule the calling. We do the scheduling for calls in hour blocks."]
["Which cameras have 2-way audio?","Mini Pro indoor cameras have 2-way audio: https://www.zmodo.com/1080p-indoor-wifi-camera/ and Zmodo outdoor battery cams have 2-way audio: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_1/132-6977896-3820560?pd_rd_w=QAjWu&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=6D4EC1JGT5MCP5VG2G81&pd_rd_wg=sSWSZ&pd_rd_r=9ccd98a3-eb62-43e1-b126-ccf0e40c6632&pd_rd_i=B0DJ1LFNRP&psc=1."]
["Do these cameras always need to be plugged in?","Yes, the cameras you have on your account have to be plugged into power to function."]
["What is the warranty on your cameras?","The warranty on our cameras is 1 year from the date of purchase, and it is a replacement warranty."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding holidays."]
["Where are your servers located?","We are a United States company, and our servers are located in the USA and are not international."]
["What camera would you recommend for being the best you all sell?","I personally really like the indoor cameras for my home because they have two way audio, but if you need a sturdy outdoor camera, the indoor outdoor cameras are fantastic; they do not have audio, however."]
["In live view how do I access microphone or listening?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What should I do if my camera is not powering on?","Please plug the camera in to a different wall outlet or try using a different working 5v 1a micro usb power adapter to power the camera."]
["What do the camera indicator light colors mean?","Camera indicator light meanings: Solid green - powering on or power issue; Blinking green - ready for setup; Blinking blue - communicating with router; Solid blue - connected to your network."]
["What should I do if the camera will not power on even with a different working power adapter?","If the camera will not power on even with a different working power adapter, the camera is most likely defective."]
["Can I get replacements for my cameras if they are out of warranty?","No, if they were in warranty you could fill out the RMA form to send them in to be replaced, but it looks like shop2 was set up in 2018, it would be out of warranty now."]
["Is there a senior discount available for camera purchases?","No, sorry, no senior discounts."]
["Is the updated Beam compatible with the ZM-W0002-2 Zmodo cameras?","The beam is a Wi-Fi extender, it's compatible with all of our cameras."]
["Does he need a plan to use the Zmodo security cameras?","The cloud subscription is optional, it is only used for recording purposes. Cameras without a subscription will take short 10 second clips when motion occurs (has a 3 minute cooldown between each 10 second clip) and those clips are able to be seen and saved within 12 hours from the creation; after 12 hours the clip is overwritten to make room for more footage."]
["Where can I find the short clips recorded by the cameras?","Those short clips are found in the alert/event section, not in playback. Playback is used for the cloud service."]
["Do I need to remove the camera to set it up?","You won't have to remove the camera to set it up, you can set it up while it's bound to the account."]
["Where are the lights located on the camera?","The lights would be on the front of the camera at 90 degrees (north from the lens) or it would be on the right side of the camera if you are looking at the camera from the front."]
["What should I do if there are no lights on the camera?","You can try swapping the cord on a lot of our cameras, as many of them use a Micro USB cord. If you still see no lights even if you cover the front of the camera, then you can try changing the cord itself to try and get the camera powered properly."]
["How do I get my cameras back online?","First, the cameras need to be powered on and show an indicator light. If the indicator light blinks green, that means it is in setup mode and can be set up."]
["Why is my camera blinking red?","That indicates an issue with the camera. You can try using a different power adapter and cable."]
["How can I reset my Zmodo model zip-ibh23-w camera?","You can only reset this model of camera if the device is online. If it is offline, you would only need to set it up on the network."]
["What does it mean if my camera's light is flashing green?","If the light is flashing green, that means it's not connecting to the network."]
["What should I do if my camera is flashing green?","You can try rebooting it by unplugging and plugging it in, then going through the setup to reconnect the device. If that fails and the camera only flashes green, try checking the camera's cord by swapping it with another one that does work, then try again. If it fails again, try rebooting the router by unplugging and plugging it in again, then try once more."]
["Do I need to delete my other cameras to set up the new one?","No, that is not necessary. The other two are online, so there is no need."]
["How do I know if my camera uses the Zink setup?","If you see the ZMD_SAP network in the Wi-Fi network list when close to the camera, that means the camera uses the Zink setup."]
["What does a solid green light on the camera indicate?","Solid green means the camera is not powering on all the way."]
["What does a blinking green light on the camera mean?","Blinking green means the camera is in setup mode."]
["What does a solid blue light on the camera indicate?","Solid blue means the camera is connected to your network."]
["What should I do if my camera shows a solid green light?","If the indicator light stays solid green even when using a different power adapter plugged directly into a wall outlet with no extension cords, power strips, or surge protectors, the camera is most likely defective."]
["How can I update the firmware on my camera?","The camera needs to be online and connected to your router first before the firmware can be updated."]
["What should I do if my camera with night vision is not working?","There sadly would not be a way to fix this issue, you would have to change out the camera for another one."]
["Can you recommend another camera to purchase that I can use with the same existing wiring?","Your best option would be used Funlux or Zmodo devices online. Yours would be gen 3, but until more is tested, it would be hard to know if the cable is the issue or the camera is."]
["Can you update the firmware for me if possible?","The only device that needs updated is the Back yard camera which is offline so I cannot update it."]
["What should I do if I can't play my event clips?","You can try changing the filter on the Events page to see if there are other events listed for your camera. If the clips are still not playing, it may be an issue with the camera not being subscribed."]
["What happens if I reset my camera?","After resetting your camera, you can try to create a new event by moving in front of the camera and then check the Events tab to see if the new clips are recorded."]
["How do I transfer the service contract to my new camera?","You can go to the cloud section of the app, hit view details on your subscription, then choose the edit button next to enabled devices to change which devices have the service assigned."]
["What app can I use to test the signal strength of my camera?","You can download an app from the play store called 'WiFi Analyzer (open-source)'."]
["What should I do after downloading the WiFi Analyzer app?","Once downloaded, make sure to accept the location request when opening it as that is used to see nearby networks. Then go to the Access Points section in the hamburger menu and look for your 2.4Ghz network (it will have a channel between 1 and 11)."]
["What is an acceptable signal rating for my camera?","0 to -60 dBm is acceptable, but anything past -60 would start to experience drops."]
["Is a subscription needed for the cameras to function?","The subscription is not needed for the cameras to function."]
["What should I check if my cameras are offline?","Cameras may go offline due to either power or network issues. Observing the indicator light when the device is offline will provide valuable information for troubleshooting."]
["What does it mean if the camera blinks blue?","That means it is not connected to wifi."]
["What does a blinking red light on the camera mean?","Flashing red for the camera means it's not connected right now."]
["Will the camera connect if it is blinking red?","Yes, flashing red for the camera means it's not connected right now."]
["Do we need to set up the router?","The router needs to already be set up and working before you connect the cameras to it."]
["Do I need to start the whole process over from the beginning or can I just add my new WiFi password?","You do have to go through the setup to reconnect the cameras that is correct."]
["What should I do if the camera is not capturing the QR code?","I would advise doing that first, then once it's rebooted and is flashing green go back through the QR code setup. Make sure when you type in the Wi-Fi password that it also shows the correct Wi-Fi name and double check the password for any typos before moving forward to generate the QR code. Try holding the code in front of the camera first at 8 inches away, then at 12, then at 6. Give it a minute for each distance so it can try to read them. If it flashes blue that means it's trying to read the code and hold it steady until you see it react to flash green again or turn solid blue."]
["¿Hasta qué hora están ustedes?","Estamos disponibles en el chat en vivo de lunes a viernes de 9 a. m. a 12 p. m. CST y de 1 p. m. a 6 p. m. CST."]
["¿Qué significa que la luz indicadora de la cámara parpadee en verde?","Si la luz indicadora de la cámara parpadea en verde, significa que está lista para ser configurada."]
["¿Cómo configuro la cámara cuando la luz parpadea en verde?","Haga clic en el ícono “+” en la pantalla de inicio de la aplicación del teléfono en la parte superior derecha > seleccione Código QR. Siga las instrucciones que aparecen en la pantalla. Oriente la lente de la cámara hacia el código QR, la cámara leerá el código QR que se muestra en la pantalla de su teléfono. Para que la configuración del QR se realice sin problemas, debe asegurarse de que su teléfono esté conectado a su red wifi de 2,4 GHz, que la configuración de ubicación y los permisos en su teléfono y la aplicación estén habilitados/permitidos para la aplicación, y que el nivel de brillo de su teléfono sea muy brillante. Encienda también las luces de la habitación en la que está realizando la instalación. La cámara debe estar al lado de su enrutador durante la configuración, a 5 pies o menos de su enrutador."]
["How do I get audio on my ZM - w 002-3?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What should I do if my Zmodo cameras are offline after changing the modem?","If the cameras are not powering on, you will want to plug them into different wall outlets or try using different working power adapters to see if that will get them to power on and show the indicator lights. Use 5v 1a micro USB power adapters. Make sure the cameras are connected directly into a wall outlet, not a power strip, surge protector, or extension cord."]
["What type of power adapter do I need for my Zmodo cameras?","You need 5v 1a micro USB power adapters for your Zmodo cameras."]
["What should I do if my cameras are not powering on?","If the cameras will not power on even when using a different working power adapter plugged directly into a working wall outlet, the cameras are most likely defective."]
["Where do I find cameras live view?","You can click live on the camera you want to view."]
["How do I send a screenshot?","You can attach it to the chat and send it, or you can email it to me at support@zmodo.com."]
["What causes the camera to appear completely dark at night?","At night, when it's dark, the IR lights push out of the camera (the red lights) and whatever they bounce off bounces that light back into the camera, creating the image. If the camera is in front of a window, the light can bounce too much, causing it to appear solid white or solid black."]
["How can I resolve the issue of my camera appearing dark at night?","You can try repositioning the camera while it's nighttime to reduce the bounce back/glare or avoid having it go through glass."]
["Why do I see ZMD_AP?","If it were on the old wifi network, it would be either solid blue or swapping nonstop between blue and green. ZMD_AP is another network used to pull other nearby devices online, basically it is what you used when setting up another device to try to 'pull' this one online. That network is what allows for that."]
["What should I do if my NVR is not working and has a solid green light?","The solid green light means the cameras are not connected to the NVR. You will want to connect the cameras to your Wi-Fi network with the QR Code setup. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the cameras on my account?","To set up the cameras on your account, you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What type of power adapter does the camera use?","The camera uses a 5V1A power adapter with a micro-USB connector."]
["Where can I find a 5V1A power adapter?","You can find them at places like Best Buy or Walmart and online at Amazon."]
["Do you sell the power adapter?","You can purchase one from us here if you would like to, as well: https://www.zmodo.com/5v-1a.html."]
["Do you have any door and window sensors available?","We do not have any door and window sensors available."]
["How can I reset the time on my DVR?","You can tap on Settings next to My Devices in the app. Then tap on the NVR. Tap on the three dots in the top right corner. Tap on Device Time Zone and then change the time to another time zone. Then tap on it again and change it back."]
["How do I reconfigure this camera on the app?","To set up the camera again you would reboot the camera and go back through the setup to give it the wifi information and connect. To reboot the camera you would unplug it for 30 seconds then plug it back in again."]
["What should I do if the camera is not connecting?","Make sure your phone is connected to the Wi-Fi when you go through the setup and shows the correct Wi-Fi name when it asks you to type in the password and double check the password for any errors before moving forward to generate the QR code."]
["What does it mean if the camera is only flashing green?","If the camera is not a solid blue that means it is offline. If it only flashes green and never has a solid light, it indicates that the camera is not seeing the QR code at all."]
["What should I check on my Android phone while setting up the camera?","On your android phone, check the display settings and make sure it is in Light mode (not dark mode) and that the blue light filter/eye comfort shield is turned off. You also want to make sure that the size of the phone text is 2-3 notches up, which is not too large or too small."]
["What should I do if the camera is still not responding after trying to scan the QR code?","You can try swapping the cord on this camera with one you know is working and try the setup to see if it reacts at all, or to try the setup from another device (phone or tablet) to see if it begins to react to that at all."]
["What do the red lights around the camera indicate?","The red lights are the IR lights, they normally only come on when it is dark or becomes dark. They can also come on if the camera restarts. If you wiggle the cord and the lights are coming on, it may be that it's losing its power then gaining it again which is rebooting it."]
["Where can I get a replacement power adapter?","A replacement can be purchased here https://www.ebay.com/itm/374229394064."]
["What does it mean if my cameras are blinking blue?","Blinking blue typically indicates that the camera is trying to connect to the network. If the camera is not connecting, it may be due to network connection issues, signal strength, or upload bandwidth."]
["What should I do if my camera is blinking blue and won't connect?","If your camera is blinking blue and not connecting, try repositioning the antenna to improve signal strength. Ensure that the antenna is screwed in securely and check your network connection."]
["¿Qué significa que la luz indicadora de la cámara parpadee en verde?","Si la luz indicadora de la cámara parpadea en verde, significa que la cámara está lista para ser configurada."]
["What should I do if my camera is not connecting and is making clicking sounds?","To set your camera up, make sure your phone is connected to the 2.4Ghz network, the camera is powered on with its indicator light flashing, and then follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Ensure your network's name is listed before entering the password. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. 5) If successful, the indicator light should turn solid blue."]
["What does it mean if my camera's indicator light is solid green?","A solid green light typically indicates that the camera is either booting up or there is a power issue. If it stays solid green, it may imply that the camera is not able to properly boot up."]
["How can I protect the connection point of my outdoor camera from corrosion?","To protect the connection point of your outdoor camera from corrosion, you can use a mix of heat shrink tubing around the connection point and electrical tape."]
["How do I see the account balance before making a payment?","In the app, go to the cloud section or the Me section, then click on payment management to check your billing info."]
["How can I connect to my home wifi?","To reconnect the camera to your Wi-Fi, you would have to go through the setup in the app for the camera. Ensure that the WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network."]
["How do I change the account holder?","There is not a way to change the email once an account is created. If you want to change it to another email, you would delete all the devices from the account, then log out and create a new account with a different email."]
["What should I do if I'm not getting notifications for my cameras?","Please go to your settings, then apps, then Zmodo, then notifications. Make sure they are marked as allowed and set in the way you want there. If everything is allowed, try reinstalling the app and make sure to accept notifications again when reinstalling."]
["Does the network still have to be on 2.4Ghz for my cameras?","The cameras will connect to a 2.4 GHz network. The cameras do not connect to a 5 GHz network."]
["How do I change the WiFi network for my cameras?","The cameras on your account will use the QR Code setup to connect to a new network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my cameras are offline after an app update?","Two of your cameras are offline. This is not related to app updates."]
["How long is the cooldown timer for notifications?","It ranges between 12 and 20 minutes based on the frequency of motion in that time period."]
["What should I do if my indoor camera is rapidly flashing green and blue?","If the camera is rapidly flashing green and blue, it may mean it is trying to connect but having trouble due to interference. You can try bringing the camera closer to the router and plugging it in to see how it reacts."]
["How can I fix my indoor camera that won't sync?","You can try rebooting the router by unplugging it and plugging it back in. If that doesn't work, you will need to access the router's settings to ensure that the device is not being blocked or 'paused' by the router's firewall."]
["Why is the time always wrong on the system?","It might be because of daylight savings time. You can try to change the timezone of the NVR from the app, or locally with a monitor and mouse. If the timezone is already set correctly, just switch it to one that is wrong, save it, then switch it back to the correct one, then save it and back up and view it live to see if it changed the time properly."]
["How do I change the time of the NVR from the app?","To change the time of the NVR from the app, go to the home page, click settings next to devices, then tap the NVR, tap on the settings gear or the three dots in the top right, then select time zone and change it from there. Just don't accidentally press reset or delete."]
["What should I do if my camera won't focus?","You can try using a different power adapter or resetting the camera and connecting it to the Wi-Fi network again."]
["Why does it not support 2 way audio?","The cameras on your account are the Zmodo 1080p Outdoor Wi-Fi cameras. Those cameras do not have audio features."]
["How do I set up my cameras on the new WiFi?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["What should I do if I have trouble setting up the other cameras?","You can try to do the same setup with the other cameras. If you have trouble, you may need to reboot them by unplugging and plugging them in or try the Zink setup."]
["How can I contact customer support again?","You can say 'Agent' into the chat. If you do not get me, then give the account email and mention you chatted earlier; any of the reps can look up the notes from our chat here."]
["How do I refresh the home page in the app?","You place your finger in the middle of the page on the home screen, pull down, then release."]
["What should I do if I'm unsure of my Zmodo password?","If you're unsure of your Zmodo password you can reset it when going to log in on the other device by choosing 'forgot password' which will then let you reset it via a verification email sent to the account email."]
["How do I connect my new Wi-Fi password to my cameras?","If the indicator light on the camera is blinking green, it is ready to be setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. Tap the '+' icon on the app home screen in the top right. Please scan the attached QR code when it asks for your startup guide. Follow the in-app instructions to complete setup. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I fix the wrong date showing on my camera?","If the events from the camera are showing August 2025, then that just means that the time zone on the camera got desynced. You will want to change the time zone and then change it back to the correct time zone. That will force it to resync. It will not change any events that are already made, so you will want to delete the events from August 2025."]
["What should I do if resetting the camera is suggested?","Resetting the camera and reconnecting it to the Wi-Fi network with the initial setup would also work to resync it."]
["How can I test the signal strength of my camera's Wi-Fi connection?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this link: https://fiber.google.com/speedtest/. It will test a download and then an upload speed. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["What should I do after downloading the Airport Utility app?","Go to the settings on your phone, then go to the app settings and find the Airport Utility settings listed there. Turn on the Wi-Fi scanner. Then, put the phone next to the camera, tap on Wi-Fi Scan in the top right corner, and then tap on Scan. It will scan the networks and display the signal strength of the networks that it can see."]
["Why is there no sound and I can’t talk out of them?","The cameras currently on your account do not have any audio capabilities, there is no microphone built into this type of camera."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How long is my subscription for both cameras?","Your subscription is going through Apple, and I am not able to see those specific renewal details for the subscription. You can check when the subscription will renew in your Apple subscriptions area."]
["What is the warranty period for the cameras?","The warranty for the cameras is a year from the date of purchase."]
["How do I submit a warranty claim for my camera?","You would submit the RMA for the device, and if approved, you would then send the camera to us. Once received, they would send the replacement."]
["Where can I find the RMA form?","You can find the RMA form at https://www.zmodo.com/rma."]
["What should I do if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What are some tips to get Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data. Forget your home wifi password in your phone’s wifi settings to double check the password. Make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app. Wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What is the recommended signal strength for the cameras?","The cameras want a signal strength between -40 and -60 dBm. The closer to -40, the stronger the signal."]
["What should I do if my upload speed is low?","If it is the upload speed, then you would want to contact your internet service provider to see if they are able to give you higher upload speeds."]
["How can I test my Wi-Fi signal strength?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["Where can I run a speed test for my network?","You can go to https://fiber.google.com/speedtest/ to run a speed test on the network. Make sure you are connected to the 2.4 GHz Wi-Fi network that the cameras are connected to when you run the speed test."]
["How do I set up my cameras after changing my WiFi password?","To set up your cameras, ensure the indicator light on the camera is blinking green, indicating it is ready to be set up. Make sure your phone is connected to your 2.4GHz WiFi network, and that location settings and permissions on your phone and app are enabled. Increase your phone's brightness level and turn on lights in the room where you are setting up. Tap the '+' icon on the app home screen in the top right, then scan the attached QR code when prompted. Follow the in-app instructions to complete the setup. Keep the camera next to your router during setup, within 5 feet."]
["How can I return and get a refund for the camera?","You can fill out the return form at https://www.zmodo.com/rma/"]
["Does my camera support two way audio?","Your model of camera currently on the account does not have a microphone so it does not support two way audio."]
["Do you have cameras that work with 5g?","No, 5GHZ wavelengths don't travel physically as far as 2.4GHZ wavelengths, none of our cameras use 5.0GHZ networks due to this fact."]
["What type of network do the cameras require?","The cameras are not compatible with a 5GHZ only network; they will work perfectly fine for connecting if the network is a Dual network which is 5GHZ and 2.4GHZ together or if it's just a 2.4GHZ network."]
["What should I do if my doorbell is not lighting up and not ringing?","If there is no light on the doorbell, then that means it is not powering on. The doorbell works between 10-36V. You can test the power output from the transformer at the wires. If it is within that range then it is likely an issue with the doorbell and it has stopped working."]
["What can I do if my doorbell camera has stopped working?","Unfortunately, if it is the doorbell camera that has stopped working, then replacing it would be the solution. We do not have any doorbell cameras in stock, but you can try looking at third party sellers (Amazon, eBay, etc.) if you want to stick with Zmodo or you can try another brand of doorbell cameras if you would like."]
["¿Cómo puedo configurar mis cámaras?","Instrucciones del código QR: Si la luz indicadora de la cámara parpadea en verde, significa que está lista para ser configurada. Haga clic en el ícono “+” en la pantalla de inicio de la aplicación del teléfono en la parte superior derecha > seleccione Código QR. Siga las instrucciones que aparecen en la pantalla. Oriente la lente de la cámara hacia el código QR, la cámara leerá el código QR que se muestra en la pantalla de su teléfono. *El código QR se mostrará en la aplicación durante la configuración. Para que la configuración del QR se realice sin problemas, debe asegurarse de que su teléfono esté conectado a su red wifi de 2,4 GHz, que la configuración de ubicación y los permisos en su teléfono y la aplicación estén habilitados/permitidos para la aplicación, y que el nivel de brillo de su teléfono sea muy brillante. Encienda también las luces de la habitación en la que está realizando la instalación."]
["¿Cuáles son las instrucciones para la configuración de ZINK?","Instrucciones de configuración de ZINK: Si la luz indicadora de la cámara parpadea en verde, significa que la cámara está lista para ser configurada. Mueva la cámara al lado de su enrutador. Permanezca a 5 pies de la cámara durante todo el proceso. Deberá tocar el signo más en la esquina superior derecha de la pantalla de inicio, elegir Zink y luego un dispositivo. En la página siguiente, deberá tocar aquí para comenzar el botón de configuración que presionará y luego se conectará a ZMD_SAP (que no tendrá conexión a Internet). Después de regresar a la aplicación, ingresará el nombre y la contraseña de la red wifi a la que desea conectar la cámara. Deberá ser una red de 2,4 GHz y tanto el nombre como la contraseña distinguen entre mayúsculas y minúsculas. Asegúrese de que la cámara y el teléfono estén en la misma habitación que el enrutador y que el teléfono esté JUSTO AL LADO de la cámara todo el tiempo."]
["How do I activate sound voice?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What does NVR mean?","NVR stands for Network Video Recorder."]
["What should I look for in terms of compatibility for my 720P security cameras?","You need to look for a Zmodo or Funlux NVR system for compatibility with your 720P security cameras."]
["Is there any troubleshooting I can do if the unit is chirping and blinking green and orange?","You can try resetting the NVR with the pinhole reset in the back or removing the hard drive inside of the system and powering it back on with the hard drive still disconnected."]
["¿Cómo puedo cambiar mis cámaras de red wifi?","Para cambiar la configuración de la red de tus cámaras Zmodo, primero asegúrate de desinstalarlas de la red actual antes de conectarlas a una nueva red."]
["¿Qué debo hacer si mi cámara Zmodo me pide actualizarla pero aparece un error?","Es probable que la cámara sea demasiado antigua para actualizarla a través de la aplicación. Debes usar una PC con Windows, ir a files.zmodo.com, hacer clic en archivos de software, y descargar e instalar ZBatch1.0.0.14.zip para realizar la actualización."]
["¿Cómo actualizo el firmware de mi cámara Zmodo usando ZBatch?","En ZBatch, haz clic en la pestaña de actualización en la parte superior, luego configura el tipo en IPC. Asegúrate de que solo los dispositivos que deseas actualizar tengan una marca de verificación, haz clic en actualizar y selecciona el archivo de actualización."]
["How do I get my camera to connect?","When the indicator light switches to solid blue, that means it will be connected to your network."]
["What should I do if my firmware update keeps failing on my cameras?","They have a firmware update available, but they would need to be online with a steady connection to update properly. You will not be able to update them successfully until they're steadily online."]
["What upload speed do I need for my devices to work properly?","For your current devices, you would be looking at a need of around 50mbps of upload speed for just these devices to work properly."]
["What are the upload speed requirements for 1080p cameras with and without cloud?","1080p cameras typically require around 2mbps of upload speed per camera without cloud or 4mbps of upload speed per camera with cloud."]
["How do I turn off the doorbell?","The indicator light is blinking green? That means the camera is in setup mode. Are you wanting to set the camera back up again to get it online?"]
["What should I do if my doorbell is blinking green?","If the indicator light only blinks green it is not communicating with your router. You should ensure your phone is connected to the 2.4GHz wifi for setup."]
["What are the business hours for live chat support?","Live chat agents will be available tomorrow 9am-12pm CST and 1pm-6pm CST."]
["How can I downgrade firmware version on camera?","There is no way to downgrade firmware version on a camera."]
["What does a solid green light on my camera indicate?","Solid green can indicate a power issue."]
["How do I change WiFi settings?","To change your WiFi settings for your cameras, you will need to access the camera settings through the app or web portal. Look for the WiFi settings section, where you can enter the new WiFi name and password."]
["Is there a contact phone number?","You can tap on Schedule Call to make a callback appointment."]
["Is there an 8 port NVR compatible with your cameras and app?","We have not produced NVRs since 2018 so we do not have any directly, but it's possible you may be able to find a used 8 port NVR from Zmodo or our partner company Funlux. In those cases it would be best to check in first if you see one you're curious about though as not all would be compatible."]
["Are there any third party 8CH repeaters that would be compatible with the wired cameras?","No, Funlux is a partner of ours so they are not considered a third party, they do not have any 8CH repeaters in stock, like us they are also not making any new NVRs or NVR repeaters."]
["What should I do if my cameras have solid green indicator lights?","If your cameras have solid green indicator lights, it can indicate a power issue. Make sure the cameras are connected directly into a wall outlet, not through a power strip, surge protector, or extension cord. If you are using power strips, surge protectors, or extension cords, please unplug from those and plug the cameras in directly to a wall outlet with the original power adapters. Alternatively, try using different working power adapters to see if that will get the cameras to power on and start blinking green or switch to solid blue."]
["Do you have a compatible replacement camera for my older version system (ZP'NE14-S)?","We no longer sell sPoE cameras or wired camera kits. The best place to try and locate a sPoE camera would be on eBay. You can use the picture I will attach in just a moment, match it up to your current camera cable ends then search on eBay for Zmodo 1st/2nd/3rd generation sPoE camera."]
["Do your indoor cameras have audio features?","Yes, our indoor only mini cameras do have audio functions."]
["Why don't your outdoor cameras have audio features?","Our outdoor cameras do not have audio features because, due to the weather proofing, they cannot have exposed openings for speakers or mics."]
["Is there warranty on your cameras?","Yes, there is a 1 year warranty, but if nothing is wrong with the camera, then we would just send back the same camera and you would be charged for shipping and be without a camera for several days."]
["Is there something you can do on the back end to reconnect the cameras after changing the router?","Unfortunately when you change the router or reset the router to reconnect the cameras, you have to go through the setup with the cameras to reconnect them again. There is no way for us to communicate with the cameras if they are offline."]
["What is involved in setting up the cameras?","Setting up is pretty much the scanning of the QR code. You may need to do it individually for each camera."]
["What should I do if the cameras are not connecting?","I recommend rebooting the cameras by unplugging and plugging them back in before you do the setup. This can help with one connecting to others easier."]
["How to set up Microphone?","The microphone is not something that is setup on the cameras. The cameras on your account don't have a microphone or speaker built into them so they don't support audio due to that."]
["What type of power cord do I need for my cameras?","For the cord, we use a 5FT cord with a 5V 1A wall adaptor. You can have longer cords, but for every extra 5FT in length, the amperage needs to raise for the wall adaptor. So for a 10FT cord, it would need a 5V 2A wall adaptor."]
["How to Enable the speakers to my cameras?","The cameras you have on the account do not have a microphone or speakers."]
["Does the camera support audio?","The camera on the account doesn't support audio, it has no microphone or speaker."]
["What should I do if my camera is blinking green and won't connect?","If your camera is blinking green and won't connect, try plugging it directly into a wall outlet instead of using an extension cord. If it continues to restart, you may want to try using a different power adapter. The camera uses a 5V1A power adapter."]
["What can I do if my camera is still not working after troubleshooting?","If the camera does not work with the power adapter and cable from one of your working cameras, then it is likely an issue with the camera itself. At that point, replacing the camera would be the solution."]
["Does my camera have a warranty?","The camera would have a 1 year warranty from when it was purchased if it was purchased new from us. You can go to https://www.zmodo.com/rma/ to fill out the warranty form if the camera is still under warranty."]
["How can I connect my camera with my 2.4Ghz Network?","To connect your camera, try the QR Code setup. When you get the QR Code on your phone screen, hold the phone screen close to the Zmodo camera lens and slowly pull the phone screen back. Watch the light in the camera closely and let me know if it changes from the flashing green."]
["What should I do if my camera is flashing green and then solid green?","If your camera is flashing green and then changes to solid green, it should not change back to flashing green. If it does, that indicates a power issue and the camera is rebooting. You can try using the power adapter and cable from one of your working cameras."]
["What should I do if my camera is not working?","If your camera is not working, you can try using another working power adapter and cable for the camera. If that does not work, the camera may have an issue. The camera would have a 1 year warranty on it. You can go to https://www.zmodo.com/rma/ to fill out the warranty form if you would like to."]
["What should I do if my doorbell is disconnected from Wi-Fi?","Restarting the doorbell would be the first thing to do. You will want to remove the doorbell from the bracket. Then hold the doorbell button down until the light turns off. Then wait another 20-30 seconds and put the doorbell back on the bracket."]
["¿Las cámaras conectadas a este correo electrónico tienen función de sonido?","No, las cámaras tipo bala para exteriores no tienen sonido."]
["¿Qué cámara tiene audio bidireccional?","La cámara interior Zmodo Mini Pro tiene audio bidireccional."]
["¿Dónde puedo comprar la cámara con batería para interiores y exteriores Zmodo?","Está disponible en Amazon. Aquí está el enlace: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_1/132-6977896-3820560?pd_rd_w=cZGLS&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=K3JJ9G02WENQXDC56TQE&pd_rd_wg=fYAzT&pd_rd_r=6a781f75-5cfc-4562-bf6c-063f3d507d56&pd_rd_i=B0DJ1LFNRP&psc=1."]
["How can I talk through the cameras?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["How do I contact them?","You can try making sure that there is nothing near to the camera that it may be reflecting off of. Like a roof, ceiling, or reflective or metal objects (like cars, windows, or other glass)."]
["What should I do if my camera has a cloudy ring on the picture at night?","Make sure the lens is clean and there is not any dirt or smudges on it."]
["What is the warranty period for the camera?","It would have a 1 year warranty from the date of purchase."]
["What does the RMA form require?","The RMA form requires the invoice or purchase information."]
["Where can I find the RMA form?","You can find the RMA form at https://www.zmodo.com/rma/"]
["How can I set my camera to only send motion notifications for a specific area?","You can set a motion detection area in the settings for the camera to only detect motion in the specific area you want. Tap on Live for the camera and tap on the Gear icon in the top right corner to go to the Device Settings for the camera. Tap on Detection Area and you can set the area that you want for that camera."]
["How do I contact them?","You can reach out to us via email at support@zmodo.com."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How do I reset the cameras so that all 4 will connect the same?","The cameras don't need to be setup at the same time."]
["What should I do if the camera shows a blinking red light?","The red light is the IR night vision light. If you turn lights on, make the room bright, that red light should shut off. You should see a green or blue light that is either blinking or solid."]
["What should I check if my camera is not connecting?","You should check if the camera is connected to an extension cord, power strip, or surge protector. Try plugging the camera in with a different power adapter (5v 1a micro USB) and see if that will get the camera to show a blinking green indicator light."]
["How do I perform the QR code setup for the camera?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. Make sure your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How long will the chat remain open?","The chat will remain open for at least 7 minutes. If it times out and closes, then you can open another Live Chat."]
["What should I do if I can't see my 2.4 GHz network?","If you are not seeing a network with the same name, but without the -5G at the end, then it is likely that your router is not making the 2.4 GHz network. I would recommend checking the router settings to see if the 2.4 GHz network has been turned off or if you can set it up."]
["Do I need to delete the cameras if the network has changed?","You do not need to delete the cameras."]
["What should I do if the pan tilt feature doesn’t show up in the app for my camera ZH-IZV15-WAC?","Please unplug the camera from power for 30 seconds, then plug it back in again. Let me know if the indicator light switches back to solid blue after it's plugged back in."]
["How can I update the firmware for my camera?","On the app, tap on the live button of the camera, tap on the gear shaped icon in the upper right, tap on the 3 dots in the upper right, then select device firmware to see if you can update the firmware for the camera."]
["What do I need to do to update the firmware from my PC?","You will need to download a software to the PC. The PC must be connected to the same router that the camera is on."]
["What should I do if I don't see the firmware I downloaded when trying to upgrade?","After you downloaded the file, make sure you extracted it from the zipped file. You need to navigate to wherever you had extracted it to when you hit upgrade to search for the file."]
["How do I set up my Zmodo camera?","To set up your Zmodo camera, follow these instructions: First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be set up. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if I cannot enter my wifi password during the Zink setup?","After connecting to the zmd_sap network, you should go back to the Zmodo app and it should ask you to enter or select your SSID from the list. If it does not, try uninstalling the Zmodo app, restarting your phone, reinstalling the app while allowing all permissions during the install, and then going through the setup again."]
["Is this under warranty?","Cameras purchased new from us would have a 1 year warranty. You can fill out the warranty form here https://www.zmodo.com/rma/"]
["What does blinking green light mean?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup."]
["What do I do next if my camera is blinking green?","If your phone is connected to zmd_sap, please go back to the Zmodo app and start Zink setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the button to begin setup and connect to ZMD_SAP. After returning to the app, enter the name and password of your 2.4GHz wifi network, which are case sensitive."]
["How long is the cool down period between motion alerts?","Between each motion alert (whether it sends a notification or not) there is a minimum cooldown period of 3 minutes."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. It will test both download and upload speeds."]
["How can I test the signal strength of my Wi-Fi near the cameras?","To test signal strength, you can download an app on your phone. If you are using Android, download an app called Wifi Analyzer. If you are using iOS, download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["How do I send a screenshot?","You can tap on the camera icon in the chat. Or you can email it to support@zmodo.com."]
["How do I reboot the camera?","To reboot the camera, you would unplug the camera and then plug it back in."]
["What should I do if the camera image is blurry?","You can try cleaning the camera lens. You can also try unplugging the camera and moving it next to the router for a better signal. Additionally, you can try turning the Night Vision to Always Off in the settings to see if that helps. Lastly, you can try to reset the camera and reconnect with the QR Code setup."]
["What does it mean if the indicator light on the camera is blinking green?","Blinking green means the cameras are in setup mode."]
["How do I set up my camera using Zink setup?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What are some tips to get Zink setup to work?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["Why would my cameras go back to setup mode on their own?","Cameras go offline if they are unplugged from power or lose connection to the router. Any changes to the wifi name/password? or did you get a new router?"]
["How do I activate the sound of the cameras?","The cameras you currently have on the account are our outdoor cameras and do not have a microphone or speaker so they do not support audio capabilities."]
["How do I update the firmware on my 360 camera?","You will want to download the firmware file. Then in the Zbatch program, click on the Upgrade tab in the top left. At the bottom, change the Type to IPC. Select the camera you want to upgrade and click on Upgrade in the bottom right. Then select the file that was sent to you and it will upload it to the camera."]
["How do I check my mobile data?","You can turn off your Wi-Fi and then you can run a test on the network to see the upload and download speed. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this link https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed."]
["What should I do if my camera will not read the QR code?","Check for typos in the device ID and ensure that the camera is properly set up. If you have replaced your router, you may need to add the camera again with the new password."]
["What does a solid green light on my camera indicate?","Solid green is not a good sign, if you have swapped the cord, and the outlet and the camera stays solid green for longer than a minute that would indicate that there is an issue with the camera itself and it will not function properly."]
["Can my camera be fixed if it stays solid green?","It's not a fixable issue unfortunately so you would have to purchase a new one."]
["Will restarting the doorbell camera lose my footage?","Restarting the doorbell camera would not lose the footage that is saved."]
["Do the cameras and the cell phone need to be on the same WiFi to update the version?","The camera and the phone do not need to be on the same network. The camera just has to have a solid internet connection."]
["What should I do if the update is failing?","You could try moving the cameras closer to your router, or if you have a Windows computer on the same network as the cameras, I could provide a program you could use to update them."]
["What do I need to do if I don't have a Windows computer available?","If you don't have a Windows computer available, you may need to temporarily move the cameras near the router for the update."]
["How do I set up my cameras?","Make sure your smartphone is connected to 2.4GHz wifi then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my Funlux ZH-IXY1D camera has a purple tint?","The purple tint is usually an indicator that something is wrong. You can try turning the night vision on and off to see if the tint goes away. If it does not, shine a bright flashlight into the lens. If the tint persists, it may be burned into the lens and could worsen over time."]
["What does a blinking green light on the camera mean?","Blinking green means the cameras are in setup mode."]
["What are the Zink setup instructions for the cameras?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Funlux app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if my cameras are offline?","You can try unplugging and plugging in the cameras. If it was the 'Parking View#1' camera that you restarted, then that may resolve the issue for the other cameras as well."]
["What should I do if I forgot my app password?","On the Zmodo app login screen, tap on 'forgot password' to reset the password."]
["How can I set up audio on the camera?","The outdoor bullet cameras on your account do not have an audio feature. There are indoor/outdoor battery cams available on Amazon that have 2-way audio."]
["How can the camera record video 24 hours?","You could sign up for a continuous cloud plan to playback footage from the past 7 or 30 days. Paid cloud plans start when purchased, it does not allow you to playback footage from before the plan started."]
["How long do I hold the QR code up to the camera?","Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["What should I check to ensure a smooth QR setup?","Make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["What does it mean if the camera's indicator light turns solid blue?","When the camera connects to your network, it will switch to solid blue."]
["Do I need to add a new name or password during setup?","You don't need to add a new name or password if you don't want to."]
["Will the camera reconnect once I unplug it and put it back?","Yes, as long as the camera has a good connection to the router, it will reconnect."]
["Is there a way to change the time between notifications and events?","There is not a way to change the time between notification and events."]
["Do I need to change any settings to pick up the birds?","There would not be any settings to change as far as the cool down period between events. Setting a motion detection area is good, so there would be nothing to change there."]
["Does the Zmodo 1080p Outdoor Wi-Fi camera have a microphone?","The Zmodo 1080p Outdoor Wi-Fi camera does not have 2-way audio features, so there is not a microphone on the camera."]
["Will I be able to hear sound from the camera if I get cloud?","The 2 cameras connected to this account do not have an audio feature. There is no sound on these 2 cameras."]
["If I purchase the cloud plan monthly, will I be able to have sound when I watch my camera on my phone?","The 2 cameras connected to this account do not have an audio feature. There is no sound on these 2 cameras."]
["If I cannot hear when I watch it now, will purchasing it change that and allow me to hear?","The 2 cameras connected to this account do not have an audio feature. There is no sound on these 2 cameras."]
["Is there any way for me to see if detection of people is turned off?","You can tap on the Me tab. Then tap on System Settings and go to AI Notification or Notification Management to check the AI Notification settings."]
["How do I set up my Zmodo camera?","If the indicator light on the camera is blinking, it is ready to be setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. Tap the '+' icon on the app home screen in the top right. Please scan the attached QR code when it asks for your startup guide. Follow the in-app instructions to complete setup. The camera should be next to your router during setup, 5ft or less to your router."]
["How can I share the live camera feed?","We have something called sharing, you can have other users create their own accounts, then after they have made an account, from your account you can send the share request. Once the other user accepts the share request from their app, then they will be able to view the cameras. You can pick and choose how much access they have as well, and they will never be able to delete or rename your cameras. At any point, you can remove access easily from your account. To send a share request, go to the Me section, then click sharing. The other person does have to have an account made with an email first, or else the sharing won't deliver to their app."]
["How long should camera updates take?","Updates should not take longer than 5-7 minutes once you start the update. If it's taking longer than that, check the lights on the camera to see if they are flashing or are solid blue. If they are solid blue, try restarting the app and then try the update again."]
["How can I test the upload speed of my Wi-Fi network for the camera?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. It will test a download and then an upload speed."]
["What app can I use to test the signal strength of my Wi-Fi network on Android?","If you are using Android, you can download an app called Wifi Analyzer to test the signal strength from your Wi-Fi near the cameras."]
["What app can I use to test the signal strength of my Wi-Fi network on iOS?","If you are using iOS, you can download an app called Airport Utility to test the signal strength from your Wi-Fi near the cameras."]
["¿Qué significa que la cámara esté en verde fijo?","Si la cámara está en verde fijo, eso significa que está intentando arrancar y tiene problemas. Intente cambiar el tomacorriente al que está enchufada la cámara o intente cambiar el cable de esta cámara por otro para ver si pasa de verde fijo a verde intermitente."]
["Is the ringer button on the model SD-H2104 repairable?","Unfortunately, the doorbell would not be under warranty any longer, so it would not be able to be sent in for repairs."]
["Can the button on the model SD-H2104 be replaced with a new one?","We do not have replacement parts for the Zmodo Greet doorbells."]
["What comparable model is available for the model SD-H2104?","We do not have any doorbells in stock. You can try looking at third party sellers (Amazon, eBay, etc.) for Zmodo Greet doorbells. Otherwise, you may want to look at other brands for a doorbell camera."]
["How can I make a steady green light to a flashing green light?","The issue is with the camera's cord, the outlet, or the camera itself. You should first try plugging it into another outlet. If that does not resolve the issue, swap its cord with another camera. If it still does not work, then the issue is likely with the camera itself."]
["What should I do if my Zmodo cameras won’t show live footage after a power outage?","First, check if the cameras have any visible lights. If not, try covering one of the cameras to see if the night vision lights turn on. If the cameras are getting power but not internet, ensure that the repeater has an ethernet cord connected to the router. If the cameras are still not working, try resetting the NVR by unplugging it from the router, using a paperclip to press the reset button for 30 seconds, and then plugging it back in."]
["Does the camera support two way audio?","The camera you have on this account does not have a speaker or a microphone so unfortunately it does not support two way audio due to this."]
["What should I do if my camera is unable to update?","You can try moving the camera closer to the router and then attempt the update again. If the issue persists, you can contact tech support for further assistance."]
["What should I do after an update is pushed from the system?","You should wait a few minutes to see if the camera successfully updates."]
["How do I go about recovering my login and password info?","If you forgot your app password you can reset it on the app login screen by tapping on 'forgot password'. You will get a reset verification code sent to your email to reset the password."]
["How do I perform the Zink setup for my camera?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up my camera using Zink?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password u..."]
["How can I get my cameras set up?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in this email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["What should I do before going through the setup?","I recommend rebooting the camera first by unplugging and plugging it in before going through the setup as it makes the camera more sensitive to the setup."]
["How do I check the network connection?","You can test the upload speed of the Wi-Fi network that the cameras are connected to. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this website https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed."]
["What app can I use to test signal strength?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What time are you guys available?","Live Chat support is available Mon-Fri 9AM-12Pm and 1-6PM CST."]
["Can you specify the cause of loss please?","No, it does not give me a reason that caused the cameras to lose connection to the internet. It could be a power issue, a connection from the camera to the router, or an issue with the router to the internet."]
["What does the camera indicator light mean when it is solid green?","Solid green means the camera is powering on or there is a power issue."]
["What does the camera indicator light mean when it is blinking green?","Blinking green means the camera is ready for setup."]
["What does the camera indicator light mean when it is blinking blue?","Blinking blue means the camera is communicating with the router."]
["What does the camera indicator light mean when it is solid blue?","Solid blue means the camera is connected to your network."]
["Is there a reset button on the camera model ZMD13IRD9001168?","No, it doesn't look like this camera has a physical reset button."]
["Is there another setup method for the camera if it is not powering on?","No, there isn't a different setup method to use to setup a camera that is not powering on unfortunately."]
["¿Cuáles son los pasos de solución de problemas para configurar la cámara Zink?","Aquí hay algunas cosas que debes comprobar antes de volver a probar el Zink:\\n\\n1. Tener sólo 1 cámara conectada a la alimentación: Desconecte todas las demás cámaras que deban configurarse.\\n\\n2. Distancia desde la cámara: Asegúrese de estar a entre 5 y 10 pies de la cámara que está intentando configurar.\\n\\n3. Conexión a ZMD_SAP:\\n   3.1 Vaya a la configuración WiFi de su teléfono e intente conectarse a ZMD_SAP desde allí.\\n   3.2 Si esto no funciona, desactive la configuración de 'reconexión automática' en su red Wi-Fi doméstica y otras redes disponibles.\\n   3.3 Si esto no funciona, olvídese de la red WiFi de su hogar y otras redes disponibles.\\n   3.4 Desactivar datos móviles.\\n\\n4. Red de 2,4 GHz: Asegúrate de estar utilizando una red de 2,4 GHz para la configuración. Está bien si las redes de 2,4 GHz y 5 GHz comparten el mismo nombre y contraseña.\\n\\n5. Información de Wi-Fi: Vuelve a verificar que estés usando la contraseña de Wi-Fi correcta. Recuerde, distingue entre mayúsculas y minúsculas.\\n\\n6. Distancia desde el enrutador: Se recomienda tener la cámara en la misma habitación que el enrutador durante el proceso de configuración para una conectividad óptima."]
["What should I do if the camera's indicator light is flashing blue?","If the indicator light is flashing blue, it is trying to communicate with your router. When connected, the light will switch to solid blue."]
["How do I set up the camera using the QR code?","To set up the camera using the QR code, click on the “+” icon on the app home screen in the top right, then select QR Code. Follow the instructions on the screen, facing the camera lens toward the QR code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR setup?","For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Also, turn on lights in the room where you are doing the setup."]
["How close should the camera be to the router during setup?","The camera should be next to your router during setup, 5ft or less from your router."]
["How do I set sound up?","Your cameras don't have a microphone or a speaker so they are not compatible with two way audio/sound."]
["Where in settings do I set up sound?","Your cameras don't have a microphone or a speaker so they are not compatible with two way audio/sound."]
["If someone is approaching can I get video sound not just notifications?","Your cameras don't have a microphone or a speaker so they are not compatible with two way audio/sound."]
["What should I do if my security camera is not recording?","Make sure the antenna is screwed in securely on the camera. Monitor it to ensure you can see video from the camera."]
["Porque mis cámaras no tienen sonido?","Las cámaras de su cuenta son las cámaras Wi-Fi para interiores/exteriores de 1080p de Zmodo y una cámara para interiores/exteriores de 720p. Esas cámaras no tienen funciones de audio bidireccional. Es por eso que el micrófono y los parlantes aparecen atenuados en su aplicación."]
["How can I fix my cameras that are skipping time on the timeline?","To fix the issue of your cameras skipping time on the timeline, you need to perform a process called Time cycling. First, click live on the camera. Then, click the settings gear in the top right and make a note of what the time/date shows before you tap on the settings gear. Next, click the 3 dots in the top right corner, then click on timezone. Change the timezone from what it currently is to a timezone that is wrong. Back up to the live view and check if the time has changed. Once it does change, hit the settings gear again, click the three dots, then timezone, and change it back to the correct timezone. Finally, back up to the live view and check if it's correct again. Do this for both cameras."]
["Can you reset the camera from your side?","If the camera is offline, no it's not possible for us to remotely reset or reboot a camera at all as it's not connected to the internet."]
["How can I set up my camera if the indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR code setup for my camera?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera is offline?","You may want to try covering the camera lens to better see a light in the camera or bring it down where it may be easier to see. You may also want to try using a different power adapter to connect the camera as it may be having a power issue. Otherwise, you can try the QR Code setup to connect the camera to the Wi-Fi network."]
["What is the warranty period for the cameras?","The cameras would have a 1 year warranty."]
["How do I reboot the camera?","You would unplug and plug it in again."]
["How do I set up the camera using the app?","Tap the '+' icon on the app home screen in the top right or on the bottom of the device list. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I add a camera to my account?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How can I find the IP address assigned to the camera?","You may be able to login to your router to find the IP address."]
["How many cameras can my NVR support?","The test NVR is an 8 channel NVR."]
["What should I do if I want to add a new camera to my NVR?","If you want to try and add ZMD17A8I7201480, you would want to delete one of the cameras then see if the NVR will pick up ZMD17A8I7201480."]
["Why might a 1080p camera not display properly on a 720p NVR?","Normally 1080p wifi cameras do not display properly on 720p NVRs."]
["What type of power adapter does the camera use?","The camera uses a 5V1A power adapter with a micro-USB connector. Any adapter that matches those specifications would work, but it would be ideal to use the adapter from a working camera, if possible, since we know that adapter will work to power a camera."]
["What does a blinking green light on the cameras mean?","Blinking green means the cameras are in setup mode. You will need to set them up again to get them back online."]
["How do I set up my cameras again?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How close should the camera be to the router during setup?","The camera should be next to your router during setup, 5ft or less to your router."]
["Why can't I get the microphone to work?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["How do I enable location for the Zmodo app?","Go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location, then go through setup again."]
["How do I turn off silence on my phone?","Just make sure the volume is turned on - on your phone."]
["What should I do if my camera does not turn on?","You can try using a different power adapter. Ideally, use a power adapter from a working camera, as we know that will work to power the cameras."]
["What is the warranty period for the cameras?","The cameras would have a 1 year warranty."]
["What type of power adapter do the cameras use?","The four cameras on your account will all use a 5V1A power adapter, and it has a micro-USB connector."]
["Where can I buy a replacement power adapter?","You can buy them from us here https://www.zmodo.com/5v-1a.html. It is a common power adapter so it can also be found on Amazon or at stores like BestBuy and Walmart."]
["What does a solid green light on my camera indicate?","Solid green can indicate a power issue."]
["What should I do if my camera is showing a blinking green light?","Blinking green means the camera is in setup mode. After you setup the camera, the indicator light will switch to solid blue."]
["What are the steps to set up my camera?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["How do I fix the microphone not working?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras, and one is a meShare camera. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What should I do if my camera is online but having trouble uploading or downloading footage?","If you are getting that message, then it means the camera is online. However, the camera is having trouble uploading the footage or the app is having trouble downloading the footage. You can try restarting the app and restarting the phone that you are using the app on. If there is no change after that, then you can uninstall and reinstall the app."]
["How can I view live video from my camera if I'm having trouble?","You can try using another phone or tablet to view the live video, or you can go to the web app at user.zmodo.com on a computer or your phone or tablet to see if you can see live video there."]
["What should I do if I can't see live video on my Wi-Fi?","You can try using your phone's cellular data instead of the Wi-Fi. Just turn off the Wi-Fi and check to see if it shows the footage. Then you can turn the Wi-Fi back on."]
["What is the original setup connection method?","Front cam, back cam, upstairs cam, and living room cameras can all use QR code setup. If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure the QR setup goes smoothly?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up the camera using the Smartz app?","Make sure your smartphone is connected to 2.4GHz wifi then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup."]
["What does it mean if my camera's screen is pink?","Pink/purple images indicate an issue with power."]
["Can the camera be fixed if the screen is pink?","There is no setting to adjust the image display. Those cameras would need to be replaced."]
["Is there a warranty on my camera if it was purchased 5 or 6 years ago?","It is was purchased 5 or 6 years ago, so it would be outside of the warranty period."]
["Does Zmodo make cameras that run on solar power and can rotate 360 degrees?","Not currently."]
["How would the cameras connect to a random network?","The indicator light on the camera needs to be blinking green, that means it is in setup mode. If you have a guest network, the camera is possibly connected to that. Turning the guest network off, you can check if the indicator light starts blinking green; when it's blinking green, you can set it up."]
["Can the cameras be set up somewhere else?","You could try moving the cameras to a different location and set them up to a different network. When the indicator lights are blinking green, you can set them up."]
["Once set up, do I have the ability to change the network settings later?","You would need to unplug the router that the cameras are connected to, then you can set them up to a different network."]
["Is there any way to change the network once the cameras are set up?","Yes, you can change what network the cameras are connected to after they are set up; you would just need to unplug the network that the cameras are set up to first. That will get the indicator lights to start blinking green. When the indicator lights are blinking green, you can set the cameras up to a different network."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["How can I test the signal strength of my Wi-Fi near the cameras?","To test signal strength, you can download an app on your phone. If you are using Android, download an app called Wifi Analyzer. If you are using iOS, download an app called Airport Utility. You will need to go to your phone settings and go to the app settings. Turn on the Wi-Fi Scanner at the bottom. Then, go out to the camera, put the phone next to the camera, open the app, tap on Wi-Fi Scan at the top right, and then tap on Scan in the top right corner. Let the scan run for about 20 seconds and then tap on Stop."]
["What should I do if my camera's indicator light is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I update the camera named Smart Device in the Zmodo app?","On your app, please try going to the homepage of the app, tap settings to the right of My Devices, tap on the group, tap on the camera named Smart Device, tap the ... in the top right, then on device version tap there to try to update from there."]
["Is there a hard reset on the camera?","No reset button on the camera."]
["What should I do if the camera is not communicating with my router?","Could you please unplug your router for 3 minutes? Then when the router is back online try QR code setup again."]
["What does a solid blue light and flashing green light on the camera indicate?","The camera needs to be online in order to update it."]
["What should I check to ensure the QR setup goes smoothly?","Make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How come I can't hear sound on my camera?","Your outdoor bullet wifi camera named smart device does not have an audio feature. No sound."]
["Why is there no sound?","There is no sound because the cameras you have on this account do not have a microphone or speaker built in, so it's not possible due to that."]
["What should I do if my camera does not automatically reconnect when I plug it back in?","If the camera does not connect when you plug it back in, that is a problem with the camera, and unfortunately, there is not really a solution to that."]
["What does it mean when the camera's LED changes to purple, then solid green, and then blinking green during an update?","The light changing is what is supposed to happen when the camera is updating."]
["Can I use another mobile device with the QR code in front of the camera while it is updating?","You can try that. I do not know if that will help or change anything."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["What are the Zmodo ZINK setup instructions?","Zmodo ZINK setup instructions: -First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. -Then turn off mobile data for your phone. -The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. -Turn off your phone’s mobile data -forget your home wifi password in your phone’s wifi settings to double check the password -make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app -wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my camera if the indicator light is blinking blue?","If the indicator light on the camera is blinking blue, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do to reboot the doorbell?","To reboot the doorbell, you can either take the face off the doorbell and hold the doorbell button to drain it of power, then slide it back on, or you can flip the breaker off, then press the doorbell button until it turns off, then flip it back on again."]
["How can I set up the camera if I don't see the ZMD_SAP network?","You will go through the QR code setup with the camera. Here are the steps: 1. Ensure that the WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network. 2. Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. Follow the onscreen instructions to enter your WiFi password (case sensitive). 5. After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Align the camera lens with the QR code displayed on your phone screen, keeping about 8 inches of space in between. The camera will automatically read the QR code."]
["What does it mean when the camera's light turns solid blue?","When the camera's light turns solid blue, it means that the camera is online and you can try to view it live."]
["How can I test the signal strength of my camera's Wi-Fi connection?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by making sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this website https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed. The upload speed is the important one for the cameras."]
["What should I do if my cameras are showing a bad connection when trying to view live footage?","You may want to check the signal strength at those cameras. If specific cameras are having trouble, it could be a signal strength issue. Additionally, ensure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["How can I test the speed of my Wi-Fi network?","You can use the website https://fiber.google.com/speedtest/ to test the speed of your network. It will test both download and upload speeds."]
["Why can't I talk through my camera?","The cameras on your account don't have a microphone or speaker so it doesn't support audio for that reason."]
["What should I do if my camera is not working?","If your camera is not working, try unplugging it and plugging it back in. If the light blinks green and then turns off, it may indicate a power issue. Ensure the camera is plugged directly into a wall outlet instead of an extension cord or power strip. If the problem persists, try using another working power adapter."]
["How can I schedule a call with customer service?","You can schedule a call by tapping on 'Schedule Call' to make a callback appointment."]
["How much is a new camera?","You can find a similar camera on Amazon at this link: https://www.amazon.com/SHO-Smart-Home-Office-Weatherproof/dp/B0978WLHR4/ref=sr_1_4?crid=3GN6J4VA3DJFB&dib=eyJ2IjoiMSJ9.KslFn9z3bMnZbJ6EF6TOanONqUGqLjnH0eyLPt0uuyWtOR1_qX5E_AB9zGy7FFAiBJLGNc9dSG9CjiyQBJ7wrdqX8dMfr7tx90dmf2SgMeRR0uxV9wP7vrOMExK_Nzx4xvCNejPTGgD8VwhNxyvBu_K4HT57OekYdNHH-itJDBkXur2CzEcWukIgq9VKob-uDTSo9tVNqnnaAU9hDG8bILuy5ZJi8LxM9bQv_PODERU.XrFdq2BA8CxFjlz9zpMO3M_7bOwFekJt2CXq-D5x5Ds&dib_tag=se&keywords=sho+wifi+camera&qid=1739217544&sprefix=sho+wifi+camer%2Caps%2C96&sr=8-4."]
["Are SHO wifi cameras compatible with the Zmodo app?","Yes, SHO wifi cameras are compatible with the Zmodo app."]
["How do I check the camera's current status?","To check the camera's current status, look at the indicator light on or inside the camera. If it is blinking green or solid blue, that indicates its status."]
["What does a solid blue light on the camera mean?","A solid blue light on the camera means it is connected to a Wi-Fi network."]
["What should I do if my camera is solid blue but not connecting?","If your camera is solid blue, it means it is connected to the router but not getting an internet connection. You may need to check your router settings."]
["How can I see if my camera is live?","On the home page with all the cameras listed, tap on LIVE to see if the image loads."]
["How do I set up my Zmodo cameras?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be set up. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What should I do if my camera's indicator light is solid green?","The solid green camera should be unplugged from any extension cord, power strip, or surge protector. Plug the camera in directly to a wall outlet with just the original power adapter or a working replacement. See if that will get the camera to power on and show the blinking green light."]
["What are some tips for setting up Zink?","Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, and make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app. Wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my camera using QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, make sure your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera is blinking blue?","Blinking blue means the camera is communicating with your router. When connected, it will switch to solid blue."]
["What does it mean if my camera is switching from blinking green to blinking blue?","Switching from green to blue usually means there is a typo in the wifi name/password."]
["Do I have to set up the Shop camera the same way as the Office camera?","Yes, the Shop camera uses the same QR code setup as the Office camera."]
["What should I do if the camera is mounted too high for setup?","If it's too high up, you may want to take it down and set it up, then mount it back up again after it's been setup."]
["¿Es posible que alguien se esté metiendo en mi sistema de las cámaras para bloquearla?","No, no es posible eliminar o bloquear una cámara para que no grabe externamente o desde la propia aplicación a menos que alguien desconecte la cámara y la vuelva a enchufar."]
["Do the outdoor bullet cameras have sound?","Outdoor bullet cameras do not have an audio feature."]
["How can I get sound from my cameras?","There are Zmodo Mini Pro indoor cameras available that have 2-way audio."]
["How does motion detection work on the camera?","The motion detection works by comparing sequential images from your video and if enough of the image has changed between those frames, the camera software determines something moved and sends you an alert."]
["What should I do if I'm not receiving alerts for motion detection?","If you are not receiving alerts, try adjusting the positioning and motion area to ensure the motion you expect to be detected is significant enough. Unplug the camera and router for 3 minutes, then plug the router back in. When the router is back online, plug the camera in. When the indicator light on the camera is solid blue, make a motion in front of the camera to see if you get the alert. Also, check the motion detection area to make sure the whole area you want to be alerted about is inside the blue lines. Ensure notifications are turned on in the app and in your phone's settings, and check that your phone's volume is up and not on mute or do not disturb."]
["How do I set up my rear garage camera after resetting it?","To set up your rear garage camera after resetting it, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then go to solid blue. If it does not, take a screenshot of the QR code and send it for further assistance."]
["Do the cameras support two way audio?","The two cameras you have tied to this account don't have a microphone/speaker because of this they do not support two way audio."]
["What should I do if the camera is not recognizing the QR code?","If the camera is not recognizing the QR code, ensure that you are using the Zink setup instructions: First, go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process."]
["What does a blinking green light on the camera indicate?","A blinking green light on the camera means that the camera is ready to be set up."]
["What are the Zink troubleshooting tips for setting up the camera?","1. Have only 1 camera connected to power: Disconnect all other cameras that need to be set up. 2. Distance from camera: Make sure you are within 5 to 10ft of the camera you are trying to set up. 3. Connecting to ZMD_SAP: Go to your phone WiFi settings and try to connect to ZMD_SAP from there. If this does not work, then disable the 'auto-reconnect' setting on your home WiFi network and other available networks. If this does not work, then forget your home WiFi network and other available networks. Disable mobile data. 4. 2.4 GHz Network: Ensure that you're using a 2.4GHz network for the setup. 5. WiFi Information: Double-check that you're using the correct WiFi password. Remember, it is case-sensitive. 6. Distance from the router: It's recommended to have the camera in the same room as the router during the setup process for optimal connectivity. Plug the camera in to a wall outlet close to the router with the original power adapter. No extension cords, power strips, or surge protectors."]
["How do I submit a warranty replacement for my camera?","You can submit a warranty replacement by filling out the RMA form at this link: https://www.zmodo.com/rma. When filling out the form, include all details marked with a *, and attach a screenshot or picture of the invoice/receipt showing the date of purchase, what was purchased, and the seller if purchased from a third party."]
["What do I need to attach to the RMA form?","You need to attach a screenshot or picture of the invoice/receipt to the RMA form. This should show the date of purchase, what was purchased, and the seller/dealer if you purchased from a third party (like Amazon or eBay)."]
["What happens after I submit the RMA form?","Once the RMA form is submitted, you will receive an RMA number and further instructions from the RMA team regarding the warranty replacement. Keep an eye out for their emails, as they can sometimes go to spam."]
["What is the warranty period for the camera?","The warranty period for the camera is one year from the date of purchase."]
["What is the procedure to connect to a NVR ZP-NM28?","You would need to run an ethernet cable from the back of the NVR to your router. The 4 wifi cameras can be set up using Zink setup. Make sure your smartphone is connected to 2.4GHz wifi, the same router that the NVR is connected to, then tap on the + sign in the upper right corner, choose 'legacy', 'smart kit' to set up the NVR."]
["What are your callback appointment hours?","We do our callback appointments Mon-Fri 9AM-12PM and 1-5PM CST."]
["What are your Live Chat support hours?","You can always contact our Live Chat Mon-Fri 9AM-12PM and 1-6PM CST."]
["What is the email address for support?","You can contact by email at support@zmodo.com."]
["What is the best way to move my camera outside?","If inside it's working fine, but outside it's staying solid green that means it's a power issue. We don't recommend using extension cords due to them being unreliable long term and even causing damage to cameras the longer they are plugged into them in some cases."]
["What does it mean if my doorbell camera is blinking blue?","Blinking blue means the camera is trying to communicate with your router."]
["How do I set up my doorbell camera using QR code?","To set up the camera again, click on the “+” icon on the phone app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen."]
["What should I do if my doorbell camera is still blinking blue?","You could move it next to your router and do setup right next to your router."]
["How can I reset the doorbell camera?","Keep the doorbell off the bracket until the light goes off. Also, reboot your router. When your router is back online and the doorbell has no light, put the doorbell back on the bracket to see if it will start blinking green."]
["Should I reboot the router if all the other cameras are working?","Yes, this would be a troubleshooting step to try and get the doorbell to be set up."]
["What are your support hours for live chat?","We have a lunch hour break from 12-1PM central time, but after that we have live chat support until 7:45PM central time. Mon-Fri our hours are 9AM-7:45PM, we always have a lunch hour at the same time at 12-1PM each day."]
["Is there support available over the weekend?","We don't have live support over the weekend, Mira is always 24/7 but that's our AI chatbot so you can always chat with her any time you need as well."]
["What time zone are your support hours in?","We are located in central IL so all our hours are for Central time."]
["What does it mean if my camera is blinking green?","If the camera is flashing green that means it is offline and won't be able to update due to that. You will have to get the camera online first before trying to do the update."]
["How do I reconnect my camera if it is offline?","You would want to go through the setup to try and reconnect the camera. Once connected, then you would try the update."]
["What are the steps to set up my camera using QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in-between. The camera will automatically read the QR code."]
["What should I do if my camera is not recognizing the QR code?","If the camera is only flashing green when you hold the code in front of it 8 inches away, then that means it's not seeing it. You can try holding the code at 6 inches away or at 12 inches away to see if it reacts to either of those distances. Make sure no red lights come on."]
["What should I check if my camera is not connecting to the setup?","Make sure the QR code is facing towards the camera you are trying to set up. Also, check if the phone has Dark mode and the Blue light filter/eye comfort shield turned off, as these settings can interfere with the camera reading the code."]
["What can I do if my camera still does not come online?","If the camera does not come online, it may be an issue with the lens itself where it's not seeing the code in front. If that's the issue, then this camera won't be able to be set up again."]
["Can I talk through the Zmodo 720p Outdoor Wi-Fi camera?","The camera on your account is a Zmodo 720p Outdoor Wi-Fi camera. That camera does not have 2-way audio, so you would not be able to speak through that camera."]
["What does a solid green light on the Zmodo Greet doorbell indicate?","If the light is solid green, it means the doorbell is having power issues."]
["How can I reboot my Zmodo Greet doorbell?","To reboot the doorbell, disconnect the face of the doorbell to drain it of power, then place it back on the base again."]
["Can I change the internal battery of the Zmodo Greet doorbell?","No, the internal batteries are not removable or changeable."]
["What does a solid red light on the camera indicate?","The red light is the IR night vision light."]
["What should I do if my camera shows offline?","If the camera shows offline, ensure it is connected directly into a wall outlet with the original power adapter. If you are using a power strip, surge protector, or extension cord, please unplug from that and plug the camera in directly to a wall outlet."]
["What should I do if the camera is still not working?","Try a different working power adapter to see if that will get the camera to power on and show the indicator light."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup."]
["How do I set up my camera when the indicator light is blinking green?","Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What does a solid green light on my camera indicate?","Solid green can indicate a power issue."]
["How do I set up my camera if it is blinking green?","Blinking green means the camera is in setup mode. You can set it up using QR code setup. First, go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["How do I set up my ZMD13HVED002702 camera?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What are the requirements for a smooth QR setup for my camera?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I reconnect my cameras after getting a new modem and password?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["How do I cancel Zmodo annual fee?","Open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on the subscription to see the cancel option."]
["What does a solid blue light on the camera mean?","The solid blue light means the cameras are connected to the Wi-Fi."]
["What should I do if my camera is not getting internet access?","If the cameras are not connected to the new network, then the old network that the cameras are connected to would need to be turned off."]
["How can I check if my camera is connected to the network?","You can see what devices are connected to the network to check if the camera is getting connected and see if the device is paused or blocked on the network."]
["What should I do if my camera is not showing up on the network?","You can unplug the router that you are trying to connect the camera to and observe the light in the camera to see if it changes."]
["How do I add the camera to my account after it is online?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What do I need to do for the camera to record footage?","The camera needs to be online in order to record footage."]
["Is my payment for the cloud plan successful?","I see an active cloud plan on ZMD15DGDA204544 Cam 1."]
["Why can't I see anything on my cameras?","You see nothing on cam1 and cam2 because they are offline."]
["What should I do if the indicator light on the camera is blinking?","If the indicator light on the camera is blinking, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["What steps should I follow to set up my camera using Zink?","Turn off your phone's mobile data then go through Zink setup. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data. Forget your home wifi password in your phone’s wifi settings to double check the password. Make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app. Wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What does the red light on the camera indicate?","The red light is the IR night vision light. If you turn lights on, that red light should turn off."]
["What should I do if my camera is not powering on properly?","You can try a different outlet. The camera uses a 5V2A power adapter, so you can also try getting a replacement power adapter. You can also try resetting it by pressing and holding the circle inside of the green light, but it may not reset properly since it is not powering on properly."]
["How much for mini camera?","The Zmodo Mini Pro cameras are on sale at zmodo.com for $29.99."]
["How do I file for an RMA?","You can file for an RMA via zmodo.com/RMA. There is a form at the bottom of that page for replacements and returns. You would ignore the invoice field, fill out all fields with blue asterisks, upload an image of your order email with your order number (if you don't have that, include an image of the device and note the order number in the description field. The order number is O-ZS-5C00202270), and submit the RMA."]
["How do I change my WiFi password on the camera?","To change the WiFi password on the camera, you will need to set up the cameras again with the new WiFi information. If the indicator light on the camera is blinking green, it means the camera is ready to be set up. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Follow the in-app instructions to enter the name and password of your WiFi network, which must be a 2.4GHz network and case sensitive."]
["What should I do if the camera's indicator light is blinking green?","If the indicator light on the camera is blinking green, it means the camera is ready to be set up. Move the camera next to your router and remain within 5 feet of the camera for the entire process. You can either use the app to set it up or use QR code setup by ensuring your smartphone is connected to a 2.4GHz WiFi network and following the in-app instructions."]
["What are the tips for setting up the Zink camera?","Here are some tips for setting up the Zink camera: Make sure the camera and phone are in the same room as the router, and that the phone is right next to the camera the entire time. Turn off your phone’s mobile data, forget your home WiFi password in your phone’s WiFi settings to double-check the password, ensure that the location settings and permissions on your phone and app are enabled for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do for QR code setup?","For QR code setup, make sure your smartphone is connected to a 2.4GHz WiFi network, tap the plus sign, and follow the in-app instructions to complete your setup. Ensure that the location settings and permissions on your phone and app are enabled, and that your phone's brightness level is very bright. Turn on lights in the room where you are doing the setup."]
["How do I renew my subscription?","Paid cloud plans are optional not required."]
["Do I need to have a cloud subscription?","Paid cloud plans are optional not required."]
["Do I need to pay you now for service for these cameras to come online?","No, you do not need to pay. To get the cameras online you need to set them up using Zink setup."]
["What app do I need to download to set up my Zmodo cameras?","You need to download the Zmodo app."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can I follow to ensure Zink setup works?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data. Forget your home wifi password in your phone’s wifi settings to double check the password. Make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app. Wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if my camera is blinking blue but not connecting?","If your camera is blinking blue, it means it's seeing the code and trying to connect but is failing. Make sure your phone's location is on, as it needs to identify the Wi-Fi you are connected to. Additionally, ensure that you are using a 2.4GHz network for the setup."]
["How can I refresh my phone's connection to the network?","To refresh your phone's connection to the network, go into the phone's Wi-Fi settings, click the settings gear next to the Wi-Fi name, choose 'Forget Network.' Once forgotten, reconnect to the network and then go through the setup again."]
["What should I check if I cannot send a screenshot of the QR code?","If you cannot send a screenshot of the QR code, try closing the app and reopening it, then attempt to send the screenshot again. Also, ensure that your phone is not in dark mode and that the blue light filter/eye comfort shield is turned off."]
["Which cameras are currently offline?","Two cameras are currently offline, the names of those are 1 and 5."]
["Can you force update camera number 4?","The Number 4 camera is fully up to date already, the only camera that has an update available is camera 6."]
["What was the status of the cameras yesterday?","All of the cameras were offline yesterday."]
["Do the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras have two-way audio features?","No, the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras do not have two-way audio features. They do not have a physical microphone or speakers in the camera."]
["How can I cancel my subscription?","You can cancel your subscription through your Apple account."]
["Do the cameras on my account support audio recording?","The cameras on your account do not record audio because they do not have two-way audio due to not having speakers or a microphone on the camera."]
["Where can I find the technical specifications for my cameras?","You can see the technical specifications on our website for those cameras."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this link https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed."]
["What should I do after the camera is reset?","You would need to set the camera up like it was new. You would tap on the + sign in the upper right corner of the Zmodo app, choose Legacy, EZLink setup."]
["What does the indicator light mean when it is solid green?","Solid green means powering on or there is a power issue."]
["What does the indicator light mean when it is blinking green?","Blinking green means the camera is ready for setup."]
["What does the indicator light mean when it is blinking blue?","Blinking blue means the camera is communicating with the router."]
["What does the indicator light mean when it is solid blue?","Solid blue means the camera is connected to your network."]
["What should I check if the camera keeps beeping and nothing happens?","Please check that your phone's display background color is white or black, as cameras can read the QR code easier with a white background. Also, make sure location is enabled while using the Zmodo app along with precise location, then go through EZLink setup again."]
["How long is the indicator light supposed to stay green during setup?","The indicator light should blink green when ready for setup, but the duration can vary. If it times out, it may indicate an issue with the setup process."]
["How do I set up the outdoor bullet cameras to a new WiFi?","To set up the outdoor bullet cameras to a new WiFi, click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. Make sure your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled, and your phone's brightness level is very bright. The camera should be next to your router during setup, 5ft or less."]
["How do I set up the Zink doorbell?","To set up the Zink doorbell, if the indicator light on the camera is blinking green, tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the 'begin setup' button and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network (it must be a 2.4GHz network and both the name and password are case sensitive). Make sure the camera and phone are in the same room as the router, and that the phone is right next to the camera during the entire process. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, and ensure that the location settings and permissions on your phone and app are enabled. Wait 15 seconds for the phone to connect to ZMD_SAP before moving on to the next step."]
["Please my camera is not working","Hi my name is Wendy. camera 1 & camera 2 show offline. What color are the indicator lights on the cameras? and are the lights blinking or solid?"]
["How do I set up my ZMD13HPDA241142 camera using QR code?","For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled, and your phone's brightness level is very bright. Turn on the lights in the room where you are doing the setup. If the indicator light on the camera is blinking green, it means it is ready to be set up. Click on the “+” icon on the app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. The QR code will be displayed on the app during setup. The camera should be next to your router during setup, 5ft or less from your router."]
["What should I do if my cameras need to be set up again after upgrading my router?","The cameras will need to be set up again to the new wifi information. If the indicator lights are blinking green, that means they are in setup mode and need to be set up again."]
["How can I check if my phone is connected to the 2.4GHz wifi?","Go to your phone's wifi settings and check if your phone is connected to the 2.4GHz wifi network."]
["What should I do if I can't locate the Zmodo app settings on my phone?","In your phone's settings for apps, scroll down to find the Zmodo app and check the location settings."]
["What should I do if I don't have a 2.4GHz wifi channel set up on my router?","You can contact your internet service provider or router manufacturer for help getting that set up."]
["How do I go about getting a replacement power adapter?","The cameras use a 5V1A power adapter with a micro-USB connector. It is a very common adapter and can be found on Amazon or at stores like BestBuy and Walmart."]
["How can I get footage from my phone storage on an iPhone 13?","You want to go to the photos app and search for videos."]
["What should I do if the app is not showing the downloaded clip?","You can check the photos permission is allowed for the app, by going to the settings app, apps at the bottom, then find Zmodo. Tap on Zmodo and make sure the permission for photos is set to at least add photos."]
["Can I retrieve footage from before I subscribed to the cloud service?","No, recordings do not start until you subscribe. The only clips recorded at that time would be from the short free plan."]
["What happens if I cancel my subscription?","If you cancel your subscription, you will not have access to any recordings made after the cancellation."]
["Is there a way to access video while logged in?","Yes, you would need to change your password temporarily to allow access, then you can retrieve the clip."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this link https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed."]
["What apps can I use to test the signal strength of my Wi-Fi?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What is the ideal signal strength for the cameras?","The cameras want a signal strength between -40 and -60 dBm. The closer to -40, the stronger the signal."]
["¿Qué marca de cámara me recomienda comprar en Amazon?","Lo siento, no puedo recomendar marcas de cámaras para comprar en Amazon."]
["Why can't I hear on my cameras?","The outdoor bullet cameras connected to this account do not have an audio / sound feature."]
["Is there a camera that allows me to talk and hear?","If you are looking for an outdoor camera with audio please take a look at the Zmodo battery cam on Amazon: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_3/132-6977896-3820560?pd_rd_w=KDwnS&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=TG0TBKGF1BGFC07G3HQD&pd_rd_wg=Bax3o&pd_rd_r=04275c40-07b1-4c3d-8413-6a7c6201f869&pd_rd_i=B0DJ1LFNRP&psc=1"]
["What should I do if my camera loses connection outdoors?","You may want to change where you have the camera mounted with better signal to the router."]
["What type of power adapter do I need for a USB power adapter with an extension cord?","For a USB power adapter, add 1 amp per 6ft wire. So if you purchase a 10ft adapter, it would need to be 5V 2A Micro USB."]
["What are the Zink setup instructions for the driveway camera?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I reboot both of the cameras?","To reboot both of the cameras, unplug them and then plug them back in."]
["What does the yellow alert mean when I play back the footage?","If when you play the yellow timeline you see that it's choppy, try checking to make sure the internet your phone is on is strong. If it's weak or a slower connection, the yellow, blue, or red can appear laggy."]
["What upload speed do I need for my cameras?","For cameras that are subscribed, it takes about 4 upload speed per camera. For cameras without a subscription, it takes 1 upload speed per camera. In total, you would need to have an upload speed of at least 6 MBPS."]
["How can I test my upload speed?","To test your upload speed, turn off the cellular data on your mobile phone in the settings, then connect to the same network as the cameras. Open Google and search 'speed test.' Click the blue button that says 'run speed test' while holding your phone as close to the camera as you can. Wait for the test to finish, and it will show you the download and upload speed."]
["How do I reset the NVR?","You can disconnect the ethernet cable and reset the NVR. You can reset it in the General Settings on the NVR or with the pinhole reset button on the back of the NVR."]
["How do I change the recording mode on the NVR?","If you'd like to swap the NVR from intelligent recording to normal recording, you can change that from the monitor view using a mouse. You'll need to open the main menu, go to event management, then make sure the recording mode is set to Basic Recording, not intelligent recording."]
["How do I set the time zone on the NVR?","In the app, tap on Settings to the right of 'My Devices' on the home page. Select the NVR, make sure it is selected on the top of this next page then tap the ... in the top right. From there, go to the timezone option and select your time zone. If it's already on it, select a different timezone and then go back to your own timezone."]
["What can I do if my camera is not working?","If the camera was purchased new within the last year, you can fill out the warranty form at https://www.zmodo.com/rma/"]
["How can I update my camera?","You will need to reconnect the camera first, then you will have the ability to update it successfully."]
["Why is it showing canceled for November?","It may be because it canceled due to being unable to renew before you updated the payment method."]
["Are my payments still coming out of my account?","The payment is managed through your Google account. You may want to check the billing information in your Google account."]
["What type of power adapter does the camera use?","The camera will use a 5V1A power adapter."]
["Where can I find a 5V1A power adapter?","You can find them at stores like BestBuy and Walmart, or online on Amazon."]
["Is there a warranty on the camera?","Any cameras purchased new from us would have a 1 year warranty. However, that camera would not likely have a warranty as we have not made and sold that model of camera for a few years."]
["Is this chat saved?","Yes, this chat is saved. If you contact us again, then we can look up your chat history."]
["Is there anyway to swap this one out?","The cameras would have a one year warranty when purchased new from us. If the camera is still under warranty, then you can go to https://www.zmodo.com/rma/ to fill out the RMA form to start the warranty process."]
["Can I swap this camera out for a new one?","As I mentioned in my previous message, the cameras would have a one year warranty when purchased new from us. If the camera is still under warranty, then you can go to https://www.zmodo.com/rma/ to fill out the RMA form to start the warranty process."]
["What should I do if my camera is offline and won't update?","If the camera is offline, it will be unable to update. It can also have trouble with updating if it's far from the router or is getting a weak signal. I would advise possibly bringing the camera inside, setting it back up, then doing the update there before moving it back outside again."]
["¿Qué significa que la luz indicadora de la cámara parpadea en verde?","Si la luz indicadora de la cámara parpadea en verde, significa que está lista para ser configurada."]
["¿Cómo configuro la cámara?","Haga clic en el ícono “+” en la pantalla de inicio de la aplicación del teléfono en la parte superior derecha > seleccione Código QR. Siga las instrucciones que aparecen en la pantalla. Oriente la lente de la cámara hacia el código QR, la cámara leerá el código QR que se muestra en la pantalla de su teléfono. Para que la configuración del QR se realice sin problemas, debe asegurarse de que su teléfono esté conectado a su red wifi de 2,4 GHz, que la configuración de ubicación y los permisos en su teléfono y la aplicación estén habilitados/permitidos para la aplicación, y que el nivel de brillo de su teléfono sea muy brillante. Encienda también las luces de la habitación en la que está realizando la instalación. La cámara debe estar al lado de su enrutador durante la configuración, a 5 pies o menos de su enrutador."]
["How do I get my camera online?","If the indicator light on the camera is blinking, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does a solid blue light on the camera mean?","Solid blue means the cameras are connected to your network."]
["What are the meanings of the camera indicator lights?","Camera indicator light meanings: Solid green - powering on or power issue; Blinking green - ready for setup; Blinking blue - communicating with router; Solid blue - connected to your network."]
["What kind of cables do we need to replace for the cameras?","5v 1a micro usb, 6ft or less. If you need longer cables then you would want a 10ft 5v 2a micro usb."]
["What are the live chat hours for customer support?","Live agents are available here on live chat M-F 9am-12pm CT & 1pm-6pm CT."]
["Is there a reset button on the HD WiFi Indoor/Outdoor cameras?","No, there is not a reset button on those cameras."]
["What does a solid blue light mean on the camera?","A solid blue light means it is connected to a Wi-Fi network."]
["What should I check if my camera is connected to Wi-Fi but not getting internet access?","You would want to check the settings and make sure that it is not a Guest network that the camera is connecting to. You will then want to make sure that the device is not paused or blocked on the network. You may also want to make sure that all of the access points that you have are connected to the router and getting internet access as the camera could be connecting to one that is not getting connected to the network."]
["What are the Funlux ZINK setup instructions?","Funlux ZINK setup instructions: -First go to your phone's settings for the Funlux app and make sure location is enabled while using the app along with precise location. -Then turn off mobile data for your phone. -The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP(which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["If I do not want to use the Vault features, do I need to subscribe to a Vault plan?","If you do not want to use the Vault features, then you do not need to and do not need to subscribe to a Vault plan."]
["What is the NVR?","NVR is Network Video Recorder. It has a hard drive inside of it and can record locally, but it is more than just a hard drive."]
["Does the NVR record to the hard drive?","It looks like it is recording to the hard drive in the NVR."]
["What should I do if I want to replace a camera on the NVR?","You can substitute the camera you want to replace with another camera, but ensure that the new camera is compatible with the NVR."]
["What does a blinking red light on the camera mean?","It most likely means the camera is going defective. The indicator light should only be either blue or green / blinking/solid. Red may mean the camera was damaged in a firmware update or possible power surge."]
["What makes the cameras under warranty?","New cameras usually include a 1 year warranty unless otherwise listed on the camera listing."]
["How long does it take to hear back once the RMA form is filled out?","Usually the RMA department is pretty quick to reply. We are closed on the weekends so if you do not hear back today it would be Monday."]
["Can I fill out the RMA form electronically?","Yes, the RMA form is online at zmodo.com/rma."]
["Will the cameras be returned or replaced?","It would only be for replacement."]
["If I didn't purchase the cameras directly on the Zmodo website, will they be covered?","It depends on the seller you purchased it from but if the seller is Amazon, you can fill out the RMA form and it should be covered."]
["What are your Live Chat support hours?","Our Live Chat support hours are Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["Can I open a new chat later to Zmodo customer service?","Yes, you can start a new chat later with support."]
["How do I reset my camera?","To reset your camera, make sure it is plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors should be used. Ensure your phone is connected to 2.4GHz wifi. If the indicator light on the camera is blinking, that means it is ready to be set up. Click on the “+” icon on the app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Do all the cameras need to be plugged in to get the updates updated?","Yes the cameras would need power to function and update."]
["Would not being updated make the cameras stop working?","If the camera is offline it won't be able to be updated you would have to get them online first then go through the update."]
["Do these cameras have sound?","The cameras on your account do not have a microphone or a speaker so they do not support audio."]
["What does a blinking green light on the camera mean?","Blinking green means the camera is in setup mode."]
["How do I set up the camera using Zink?","To set up the camera using Zink, move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. On the next page, tap the 'begin setup' button and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if my camera is not working and has no lights?","If there are no lights on the camera, then it is likely not getting power. You would want to check and make sure the adapter is plugged in securely to the camera and then check the outlet where the power adapter is plugged in. You may want to try plugging it in to a different outlet. If it is plugged in to an extension cord, then you would want to plug it in directly to a wall outlet. You can also test the camera with a working power adapter."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How do I set up the camera using the QR code?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How close should the camera be to the router during setup?","The camera should be next to your router during setup, 5ft or less to your router."]
["How do I get sound on my 3 newer cameras?","The cameras named 'Patio' and 'Front door - stairs' are the Zmodo Indoor/Outdoor 1080p Wi-Fi cameras and those cameras do not have two-way audio. That is why the speakers and the microphone are grayed out on your app."]
["How can I test the signal strength at my camera?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What should I do if the camera is offline and not updating?","If the update is taking a long time, it means the camera is likely offline. You need to set up the cameras again on the new Wi-Fi if you changed the Wi-Fi name, password, or router."]
["Do I have to delete the cameras to set them back up in the app?","No, you won't have to delete the cameras; just set them back up in the app, but the setup steps are the same."]
["What are the steps to set up the cameras using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["What should I do if the red lights are on when showing the QR code?","Make sure those red lights are off when you show the QR codes; use a flashlight if you need to."]
["How do I resync the time on my camera?","To resync the time on the camera, go to the settings for the camera, change the time zone, and then change it back to the correct time zone."]
["Will changing the time zone fix the time issue for already recorded events?","No, changing the time zone will not change the time for any events that were already recorded. Those have already been recorded and are not going to be changed, but it should help for recordings going forward."]
["How do I update my wifi on my camera?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What is the best way to reconnect my cameras?","That would depend on why they are offline. It could be a network connection issue, typically signal strength or an upload bandwidth. It could also be a power issue, but since it is multiple cameras, it is more likely to be an issue with the network connection."]
["What is the best way to keep my cameras from disconnecting every time I leave?","That would depend on why they are offline. It could be a network connection issue, typically signal strength or an upload bandwidth. It could also be a power issue, but since it is multiple cameras, it is more likely to be an issue with the network connection."]
["Is there a chance my cameras could come back on?","It is possible they could come back online. If it is an upload issue, then the upload bandwidth may increase."]
["What should I check if my camera is not sending notifications?","You may want to check the signal strength at the camera as it looks like it drops offline occasionally. You can also check the upload bandwidth, but if it is just one camera, then it is more likely to be the signal strength."]
["What could cause the signal strength of my camera to change?","There are a few reasons that it could change. Either the router could be wearing out or if you changed your router or moved a Wi-Fi extender (if you have one). Also walls, electronic devices, and other obstructions can cause the signal strength to be weaker."]
["If I decide I want to cancel my subscription, do I get a refund?","If you cancel the subscription, you will still get the remaining subscription time that was paid for. At the end of the subscription, it will not renew and it will expire. It would not refund the subscription."]
["What is upload bandwidth?","The upload bandwidth is what the camera uses to send the video to the internet so you can view the cameras on your app."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. You can use this website https://fiber.google.com/speedtest/ to test the speed of your network."]
["How do I check to make sure I’m connected to 2.4 GHz?","You can go to your Wi-Fi settings and check the network you are connected to and make sure that it is your 2.4 GHz network."]
["What upload speed do 1080p cameras require?","Our 1080p cameras use between 2 and 4 Mbps of upload speed each, depending on their subscription status."]
["What does a solid blue light on the camera mean?","Solid blue means the camera is connected to something on your network."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["What are the ZINK setup instructions for the camera?","ZINK setup instructions: If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What are the Smartz QR code setup instructions for the camera?","Smartz QR code setup instructions: Make sure your smartphone is connected to 2.4GHz wifi then tap the + sign. Follow the in-app instructions to complete your setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera update failed?","Only online cameras can be updated. It looks like only Front Porch is online and it is fully updated. Offline cameras would need to be reconnected in order to update them."]
["Do you sell a separate IR LED for the cameras?","We do not sell an IR LED light for the cameras."]
["How do I adjust the infrared light settings on my camera?","You adjust night vision settings to adjust when the infrared light turns on, but not to change the brightness of the infrared light."]
["What does the NVR control on the cameras?","The NVR does not control the night vision on the cameras. The only thing the NVR really controls on the cameras is the time and date."]
["How do I set up the cameras on the new Wi-Fi password?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Where would I find those settings?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen."]
["How do I get my camera back online?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Why does the microphone appear gray?","The cameras on your account are the Zmodo Outdoor 1080p Wi-Fi cameras. Those cameras do not have audio features on them, so they do not have a microphone or speakers on them."]
["How do I get color on my camera?","If the video from your camera is black and white, that means the camera is in Night Vision mode. You can try adjusting the Night Vision settings in the Device Settings for the camera. You may also want to try making the location brighter or shining a light at the camera to see if the Night Vision turns off."]
["What should I do to restart the camera?","Restarting the camera is just unplugging it and plugging it back in. If you reset the camera, you would do that through the app and then reconnect the camera with the initial setup method."]
["How do I troubleshoot cameras that show 'offline'?","To troubleshoot cameras that show 'offline', check your internet connection, ensure the cameras are powered on, and verify that they are connected to the correct Wi-Fi network."]
["How does the camera record motion?","The camera, when motion occurs, would take a short 10 second clip, have a cooldown period, then if more motion is detected, it would create another clip."]
["What does a solid green light on the Green HD smart wifi doorbell indicate?","If the light does not change from a solid green, then that indicates that the doorbell is not powering on properly. The light should be solid green when it first powers on, but then should change shortly after."]
["How can I troubleshoot the solid green light issue on my Green HD smart wifi doorbell?","You can check and make sure it is seated well in the bracket. Make sure that the wires are making good contact with the bracket and the doorbell and are not crossing or touching."]
["Is there another way to connect the doorbell camera if I can't use the QR code?","One of the cameras may also use a setup called Zink in addition to the QR setup. You can check if it can use Zink by ensuring the camera is flashing green and getting close to it, then checking your phone's Wi-Fi settings for a network that says ZMD_SAP."]
["How do I reboot the doorbell camera?","To reboot the camera, you can either remove the face of the doorbell from the base and hold the ring button until the lights go out, then place it back on the base, or turn off the breaker, push the doorbell button until the lights go out, and then flip the breaker back on."]
["Is my doorbell camera still under warranty?","Yes, it is past the warranty for replacement."]
["Are there any specials on a new doorbell camera of the same model?","We do not have any new doorbell models at this time and we have sold out of our previous models. You can look on third-party sites to see if you can find the same type online elsewhere."]
["Will the doorbell camera be restocked or is it discontinued?","No, we will not restock it as we have no more and they are not making more of this model. If we were to make more doorbells, it would be a newer model, but I have not heard word about new products until shortly before release time."]
["How do I do the QR setup?","QR Code Set Up directions: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the set up with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What is NVR?","The box that your monitor is connected to."]
["How do I add the NVR to the new Wi-Fi network?","When you are looking at the NVR settings on the monitor, no cameras are listed on the device management section?"]
["How do I set up my cameras?","Here are the directions for that setup: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["How can I check when my subscription will renew?","Your subscription is going through Apple for the processing. To check when it will renew and the billing info, you would go into your Apple settings, tap your Apple account, click subscriptions, and it will show the renewal date and billing info there."]
["What frequency do the cameras work on?","The cameras will only work with the 2.4GHz network; they will not connect to 5GHz networks."]
["How can I check if my camera is online?","You can check the online camera by clicking on it live if you would like."]
["Why does my camera only record movement but no sound?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["Do you have a support number?","We don't have an inbound phone number, all our calls are done via outbound."]
["What should I do if my cameras are offline?","If the cameras are offline, a reboot by unplugging and plugging them in may help to get them to reconnect. If the router is having trouble, you may want to reboot the router by unplugging it and plugging it back in, then reboot the cameras."]
["¿Cómo puedo acceder a la configuración del código QR para mi cámara?","Para acceder a la configuración del código QR, abra la aplicación y vaya a la página de inicio. Toque el signo más ubicado en la esquina superior derecha, luego seleccione la opción Código QR."]
["¿Qué debo hacer si las luces de mi cámara parpadean en verde?","Cada vez que cambie el nombre, la contraseña o el enrutador de wifi para volver a conectar la cámara, deberá volver a realizar la configuración."]
["¿Qué frecuencia de red WiFi necesito para conectar mi cámara?","Asegúrese de que la red WiFi esté funcionando en la frecuencia de 2,4 GHz, ya que esta es la red a la que se conectarán las cámaras."]
["¿Cómo puedo generar un código QR para la configuración de mi cámara?","Después de ingresar su contraseña de WiFi, toque 'Siguiente' y aparecerá un código QR en la pantalla."]
["¿Cómo coloco la cámara para leer el código QR?","Alinee la lente de la cámara con el código QR que se muestra en la pantalla de su teléfono con aproximadamente 8 pulgadas de espacio entre ellas. La cámara leerá automáticamente el código QR."]
["What does it mean if the indicator light on my Zmodo camera is flashing green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How do I set up my Zmodo camera using the QR code?","To set up your Zmodo camera using the QR code, click on the “+” icon on the phone app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure the QR setup goes smoothly?","To ensure the QR setup goes smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How close should my camera be to the router during setup?","The camera should be next to your router during setup, 5ft or less to your router."]
["How do I get my cameras back online?","If the indicator light on the camera is blinking green, it is ready to be setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. Tap the '+' icon on the app home screen in the top right. Please scan the attached QR code when it asks for your startup guide. Follow the in-app instructions to complete setup. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up my camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How can I resolve a solid green light issue?","The light should be solid green when you first plug it in, but if the light does not change after a minute, then it is a power issue. You would want to check the outlet that the camera is plugged in. Also plug it in directly to a wall outlet and not an extension cord or power strip. If it still remains solid green, then you would want to try a different, known working, power adapter."]
["What does a blinking green light on my camera mean?","Blinking green means the camera is in setup mode. You will need to setup the cameras to get them online."]
["What are the Zmodo ZINK setup instructions?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["Where do I find information on initial setup?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What are the tips for setting up the Zink doorbell camera?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if my Zmodo camera is not turning on?","If the infrared lights do not turn on when there is no light getting to the camera, then there may be a power issue. Try plugging the camera directly into a wall outlet instead of using an extension cord or power strip. If there are still no lights in the camera, try using a different power adapter that matches the specifications of 5V1A with a micro-USB connector. You can use any adapter that matches those specifications, but the adapter from the working camera would be good since we know it works."]
["How can I fill out the warranty form for my Zmodo camera?","If your camera is less than a year old and you purchased it new from us, you can go to https://www.zmodo.com/rma/ to fill out the warranty form for the camera."]
["How do I log in to the Zmodo app on my phone?","You would want to log in to the app on your phone with the same email address and password as you use to log in on your computer."]
["Which zmodo device does not support audio?","The cameras on your account are the Zmodo 1080p Outdoor Wi-Fi camera. Those cameras do not have 2-way audio features, so there is not a microphone on the cameras."]
["What should I do if my outdoor Zmodo camera won't stay connected to the wifi?","If your outdoor Zmodo camera won't stay connected, try using a different power adapter, as the camera may not be getting enough power. If it still does not work, you may want to replace the camera, which has a 1-year warranty from the date of purchase."]
["How do I start a warranty ticket for my Zmodo camera?","To start a warranty ticket for your Zmodo camera, go to https://www.zmodo.com/rma/ to fill out the RMA form."]
["Do I need to update all the cameras?","You can only update online cameras. If the cameras are offline, then they cannot be updated. And you do not have to update the cameras if you do not want to."]
["How do I set up my Doorbell camera?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How can I resync the time zone on my camera?","You can tap on Live for that camera and then tap on the Gear icon in the top right corner. Tap on the three dots in the top right corner of the Device Settings screen. Then tap on Device Time Zone and change it to another time zone. Then tap on Device Time Zone and change it back. That will resync the time zone on the camera."]
["What should I do with events that have the wrong date and time?","You can delete the events that have already been made at the wrong date and time."]
["How do I set up the cameras to the router network?","To set up the cameras to the router network, unplug the Wi-Fi extenders and use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I know if my camera is wireless?","All of our cameras have to be plugged into power for them to stay online. The cameras have a wireless connection to the router, but they do still require to be plugged into power."]
["Can I activate audio on my Zmodo Outdoor 1080p Wi-Fi camera?","The camera on your account is the Zmodo Outdoor 1080p Wi-Fi cameras. That camera does not have audio features on it."]
["How do I pair the device?","To pair the device, you will go through the QR code setup. Here are the directions: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["How do you change WiFi?","To change WiFi, make sure your smartphone is connected to 2.4GHz wifi, then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup."]
["How do I troubleshoot my camera if it's not working?","The first thing to try is to unplug the camera, plug it back in, and check the light. Restarting the device often resolves the issue."]
["What should I do if I reset my camera with the pinhole reset?","If you reset the camera with the pinhole reset in the back, you will need to reconnect it to your Wi-Fi network."]
["What was the original setup method for my devices?","The camera named smart device uses QR code setup. The other 3 cameras can use Zink setup."]
["What are the Zink setup instructions?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow for Zink setup to work?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What is the customer support number?","The customer support number was not provided in the chat."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. It will test a download and then an upload speed."]
["What app should I download to test signal strength on iOS?","You should download an app called Airport Utility to test signal strength on iOS."]
["How do I turn on the Wi-Fi scanner in the Airport Utility app?","To turn on the Wi-Fi scanner, open the Settings app, scroll down to the apps on your device, tap on the Airport Utility app, and then turn on the Wi-Fi scanner."]
["What should I do if I see my Wi-Fi network listed twice?","If you see your Wi-Fi network listed twice, you may want to check the channel numbers and ensure you are connected to the correct one."]
["What should I do to restart my router?","To restart your router, unplug it for 30-60 seconds and then plug it back in."]
["What can I do if I can't view the live video from my camera?","You can try turning off the Wi-Fi on your phone and view it on your cellular data. You can also uninstall and reinstall the app or try viewing it on the web app at user.zmodo.com."]
["How can I test the signal strength of my camera's Wi-Fi connection?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the camera."]
["Is your system down, none of my cameras work?","We are not currently having any issues with the network."]
["Is your network working?","We are not currently having any issues with the network."]
["What should I do to troubleshoot my cameras?","The first two things you will want to do is unplug and plug back in the cameras. If that does not work, then you will want to unplug and plug in the router and any Wi-Fi extenders that you have."]
["Is there a replacement camera that will work on my system?","The NVR on your account is a 720p NVR system. We no longer make and sell 720p cameras. You can look at third party sellers (Amazon, eBay, etc.) for any Zmodo or Funlux 720p cameras."]
["What is your customer care email?","It is support@zmodo.com."]
["¿Cómo puedo poner el wifi a la cámara?","Cada vez que cambie el nombre, la contraseña o el enrutador del wifi, la cámara se desconectará. Solo tienen la información de wifi anterior y, para volver a conectarlos, debes realizar la configuración con las cámaras para darles la nueva información de wifi y volver a conectarlas."]
["¿Cuáles son los pasos para volver a poner el wifi a la cámara?","1. Verifique la compatibilidad de la red: Asegúrese de que la red WiFi esté funcionando en la frecuencia de 2,4 GHz y que el teléfono con el que está realizando la configuración esté conectado a esa red. 2. Acceda a la configuración del código QR: Abra la aplicación y vaya a la página de inicio. Toque el signo más ubicado en la esquina superior derecha, luego seleccione la opción Código QR. 3. Iniciar la instalación: Toque 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para comenzar el proceso de configuración. 4. Ingreso de contraseña de WiFi: Siga las instrucciones en pantalla. La aplicación le pedirá que ingrese su contraseña de WiFi. 5. Generar código QR: Después de ingresar su contraseña de WiFi, toque 'Siguiente' y aparecerá un código QR en la pantalla. 6. Coloque la cámara: Alinee la lente de la cámara con el código QR que se muestra en la pantalla de su teléfono. 7. Nombre del dispositivo (solo configuración por primera vez): Si esta es la configuración inicial, la aplicación le pedirá que le dé un nombre al dispositivo para identificarlo fácilmente."]
["Does my camera still work if I don't pay the camera subscriptions?","Paid cloud plans are optional not required."]
["How can I be able to set them up again?","All 3 cameras use QR code setup. If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How many cameras am I allowed to connect to the cloud?","Your subscription is the Clips Plan for 10 devices."]
["What does a solid green light on the camera mean?","Solid green means the camera is not powering on all the way."]
["What does a blinking green light on the camera indicate?","Blinking green means the camera is ready for setup."]
["What does a blinking blue light on the camera indicate?","Blinking blue means the camera is communicating with the router."]
["What does a solid blue light on the camera indicate?","Solid blue means the camera is connected to your network."]
["How can I set up the camera using QR code?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR setup?","Make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["If I disconnect the camera after setup, can I move it back outside?","As long as where you mount the camera has a good signal to the router, it should reconnect to it."]
["Is there a promotion or coupon available for camera orders?","Zmodo.com has a promotion going on. Enter promo code: gift50 at checkout to get 50% off your camera order on Zmodo.com - valid until Dec 8, 2024."]
["What should I do if the indicator light on my camera is blinking green then blue?","Blinking means the camera is in setup mode. After you setup the camera, the indicator light will switch to solid blue. First, go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What is the warranty period for the cameras?","The cameras would have a 1 year warranty from the time of purchase."]
["How can I fill out the warranty form for my camera?","You can go to https://www.zmodo.com/rma/ to fill out the warranty form."]
["What should I do if my camera won't scan the QR code at the end of setup?","If your camera won't scan the QR code, make sure your smartphone is connected to a 2.4GHz wifi network, as these cameras only connect to 2.4GHz wifi and are not compatible with 5GHz wifi for setup."]
["How can I set up a 2.4GHz wifi channel on my router?","If you haven't set up a 2.4GHz wifi channel yet on your 5GHz wifi router, you will want to contact your internet service provider or router manufacturer. They can help set up a separate 2.4GHz wifi channel."]
["Where can I buy a new power cord for an exterior camera?","That camera will use a 5V1A power adapter with a micro-USB connector to plug in to the cable from the camera. It is a common power adapter and can be found at Amazon or stores like BestBuy and Walmart."]
["Is there an extender for the same power cord?","If you need a longer cable than what the power adapter comes with, you can try using an extension cord, but that may cause power issues with the adapter. If that is the case, then you can get an adapter with a higher amperage, such as a 5V2A, 5V4A, etc. adapter."]
["¿Por qué no puedo escuchar ni hablar en mi cámara?","Las cámaras de su cuenta son las cámaras Wi-Fi Zmodo Outdoor 1080p. Esas cámaras no tienen audio bidireccional, por lo que no hay micrófono ni altavoz en las cámaras."]
["What are the steps to reconnect my camera after replacing my wifi?","Zmodo QR code instructions: First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I get a new camera?","There is nothing to do, as long as you did what you said was done (changed cord, changed outlet) and it's still solid green that means the camera's broken. I would recommend donating the camera to be recycled if your community has an electronic recycling program; otherwise, you can throw the camera away freely as well."]
["How do I set up my Zmodo system with the new router?","You would need to do setup from your smartphone on the Zmodo app. If the indicator light on the camera is blinking green, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What is the initial setup process?","You would need to do setup from your smartphone on the Zmodo app. If the indicator light on the camera is blinking green, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What is the cooldown period between motion alerts?","There's a 'cool down' period between motion alerts, so not every event prompts a notification. There is a minimum of 3 minutes between events on the camera."]
["Do all cameras operate the same way with events and notifications?","All of our cameras operate the same way with the events and notifications."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["What app can I use to test the signal strength of my Wi-Fi?","If you are using Android, you can download an app called Wifi Analyzer. If you are using iOS, you can download an app called Airport Utility to test the signal strength from your Wi-Fi near the cameras."]
["What should I do if my camera is offline?","You can try restarting the router by unplugging it for 30-60 seconds and then plugging it back in. If that does not work, you can try resetting the camera and reconnecting it with the Zink setup."]
["How long will the Live Chat support remain open?","The Live Chat support will close in 10 minutes."]
["What does a green flash mean with red around it?","Red is night vision lights while flashing green would mean ready for setup."]
["Does this app have two way audio?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras, and one is a meShare camera. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["What is the device ID on the solid blue camera?","The device ID will be on a sticker on the camera. It will start with ZMD or GSG."]
["How do I change the timezone for my camera?","Click live on Cam 1, click the settings gear in the top right corner, click the three dots in the top right hand corner, and click timezone. Tap on any other timezone as long as it's not the same as the correct timezone. After that, back up to the live video of the camera and confirm that the time shows that incorrect timezone. Once confirmed, click the settings gear again, click the three dots, and tap timezone. This time change it to the correct timezone. Finally, check the live video to see that it's back on the correct timezone, then unplug and plug in the camera to reboot it."]
["What should I do if my camera is not working?","If your camera is not working, try plugging it directly into a wall outlet instead of an extension cord or power strip. If there is still no light, test with a working power adapter. The camera uses a 5V1A power adapter with a micro-USB connector, which is common and can be tested with the adapter from a working camera."]
["How do I set up my camera using QR code?","To set up your camera using QR code, click on the “+” icon on the app home screen in the top right, then select QR Code. Follow the instructions on the screen, and face the camera lens toward the QR code displayed on your phone screen. Make sure your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled, and your phone's brightness level is very bright. Also, turn on lights in the room where you are doing the setup. The camera should be next to your router during setup, 5ft or less from your router."]
["What’s the best way to switch our cameras?","The cameras will need to be setup to the new wifi info."]
["How do I set up my cameras using QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up my cameras using Zink?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I reference this chat?","You just say you chatted before when talking to a rep, the chats linked to your account files so we would then just lookup the account to see the previous chats you have had with us to find it."]
["¿Qué debo hacer si mi cámara parpadea en verde?","Debes activar la configuración de Ubicación. Vaya a la configuración de su teléfono y asegúrese de que su Ubicación esté activada. Luego vaya a la configuración de la aplicación y busque la aplicación Zmodo y asegúrese de que la aplicación tenga permiso para usar la ubicación de su teléfono mientras usa la aplicación y, si hay una configuración de Ubicación precisa, actívela también."]
["How do I set up my Wi-Fi cameras with a new Wi-Fi password?","To set up your Wi-Fi cameras with a new Wi-Fi password, ensure the indicator light on the camera is blinking green. Then, click on the “+” icon on the app home screen in the top right, select QR Code, and follow the on-screen instructions. Face the camera lens toward the QR code displayed on your phone screen. For a smooth setup, make sure your phone is connected to your 2.4GHz Wi-Fi network, location settings and permissions are enabled for the app, and your phone's brightness is very bright. Also, turn on lights in the room where you are setting up the camera, and keep the camera within 5 feet of your router."]
["How do I reboot the cameras?","To reboot the cameras, you just unplug and plug them in."]
["What should I do if I lost the antenna for my camera?","The cameras do need their antennas to work properly; otherwise, they can't be far from the router. You can try to get a replacement antenna on the warranty through the RMA process."]
["Where can I find the RMA forum for a replacement antenna?","You can find the RMA forum at https://zmodo.com/rma. When filling out the form, be sure to list the RMA for an accessory, not the whole camera."]
["What should I do if my camera is not showing up on my account?","If your camera is not showing up on your account, you may need to refresh the app. If you have trouble adding the camera again, let the agent know, and they can assist you with re-adding it."]
["Do I have to delete all the cameras, then start all over again?","You do not have to delete the cameras to set them back up, you can reconnect them without doing that."]
["Is there an easy way to reconnect the cameras?","It's the same setup steps as if it's a brand new camera, you just won't have to delete the cameras. I recommend unplugging and plugging them in first to make them more sensitive to the setup, sometimes when one connects it will also connect others around it and rebooting first can make that more likely to occur."]
["How do I disconnect the camera from the previous Wi-Fi?","If the network is no longer there, it will automatically disconnect. Otherwise, you can reset it from your account if it is online."]
["How do I set up my camera on a new router?","To set up your camera on a new router, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera by holding it 6-8 inches from the lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the indicator light should go to solid blue, and the app will ask you to name the device if it is not on your account yet."]
["What does a solid green light on the camera indicate?","The camera having a solid green light is an indication that it's having trouble booting up, usually caused by a power issue."]
["What should I do if my camera is not connecting via the QR code?","If the camera is not connecting via the QR code and the light is solid green, it may indicate a power issue. Ensure the camera is plugged directly into a wall outlet with the original cord."]
["What should I do if the camera light is solid green and then goes black?","If the camera light is solid green and then goes black, it may indicate an issue with the camera's cord or the camera itself. You can try adjusting the cord or using a different cord to see if it reacts differently."]
["Is there an exchange program for the camera?","We don't have an exchange program, and this camera is also outside of the warranty period to qualify for a replacement."]
["How do I set up my cameras to the new WiFi?","The cameras will need to be set up to the new WiFi info. All 6 cameras can use QR code setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["When do I put in the new WiFi information?","You will need to enter your 2.4GHz wifi info during the QR code setup process."]
["Is my account active and paid up to date?","Yes, your (3) 7-day monthly apple plans renewed today on cameras ZMD18ADIH505590 front door, ZMD18ADIH505759 back door, ZMD18ECIH800459 front porch."]
["Can I change my phone number after creating an account?","Once you create an account with a phone number or an email, there is no way to change it. The only thing you will be able to do is set a contact email to get emailed notices."]
["How do I reboot my doorbell camera?","To reboot the camera, disconnect it from power, drain the power by pushing the doorbell button until the light goes out, then restore power. You can do this by either taking the face off the doorbell and pushing the button, or by flipping the breaker off and then pushing the doorbell button until it drains."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in-between. The camera will automatically scan the QR code."]
["What are the steps to set up the camera with ZINK?","To set up the camera with ZINK, click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. It will then ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What does a solid blue light on the camera mean?","If the light is solid blue, then that means that the camera is connected to a Wi-Fi network. However, the camera is offline, which means the network it is connected to is not giving the camera internet."]
["What should I do if my camera is offline?","You can try plugging the router back in. Once the router is finished booting back up, the camera may reconnect. If it does not, just unplug the camera and plug it back in."]
["How can I reset the camera?","You can reset it with the reset button on the bottom and try to set it up again."]
["What should I check if my camera is not getting internet access?","You should check to see if the device is paused on your network. You would also want to check the firewall and security settings that could be stopping the camera from getting internet access."]
["How do I reconnect my camera to the new internet?","To reconnect the cameras to the Wi-Fi, you will go through the setup with the new Wi-Fi information to reconnect the cameras."]
["What should I do first to set up my camera?","First, you would reboot all of the cameras. Then you would try the QR code setup first. If the camera does not react to the setup, you can try another one, or you can then try to go through the Zink setup. In the app, you would go to the home page, click the plus, then begin the setup there."]
["Is there a life expectancy on these cameras?","There is not a specific life expectancy."]
["What is the minimum temperature range for outdoor devices?","The majority of our outdoor devices have a minimum temperature range of 14 degrees Fahrenheit."]
["What does a solid blue light on the camera indicate?","Solid blue implies it is powered up and connected to a router, but it seems to not be online currently."]
["How can I check the night vision settings on my front side porch camera?","Please go to its live view, hit the settings gear in the top right, then go to the night vision settings there."]
["What should I do if the night vision is not working?","If you cover the front of the camera with your hand for a few seconds, does it kick on or do you hear a click at all?"]
["Can I log in to my account using my own email?","If lynndurkinrarick@yahoo.com is your email, you should be fine to log in on your own email."]
["What happens if I need to update my billing information?","If you need to update your billing information and his phone is able to log into his account, then yes, you would need that access."]
["What will happen if I want to buy more equipment?","Any new subscriptions would be at the normal rate unless you were to subscribe during a different promotion."]
["When are your promo periods?","We often have promotions around holidays, but I do not currently know when the next one will be."]
["How do I switch wifi connection for my camera?","There isn't a way to just update the wifi settings. You would need to go through the setup process again to set the camera up to the new wifi info."]
["What should I do if the indicator light on my camera is blinking green?","Blinking green means it's in setup mode ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["How do I go about canceling the subscription for the current camera?","In order to change your subscription you can go to the cloud tab in the mobile app, choose to subscribe, and then subscribe for only the one camera you want subscribed. As it is a downgrade, the next renewal date would then roll into your new 1 camera subscription. If you would prefer to cancel entirely, you would do so from your Apple subscriptions."]
["Is there any chance I can get any of that back since I've been paying for it without it working?","No, cloud plans need to be cancelled before the renewal date otherwise they auto renew. They are not refundable."]
["¿La cámara tiene funciones de audio bidireccional?","Esa cámara no tiene funciones de audio bidireccional. Es por eso que el micrófono y los parlantes aparecen atenuados en su aplicación."]
["Can I move the subscription from one camera to another?","You can do that from the cloud section of the app. Click edit next to the subscription, then click on the camera to disable the subscription from it, and then click enable on the one you wish to move it to."]
["What should I do if my camera is offline?","If your camera is offline, someone will need to be at the location to troubleshoot. You can try unplugging the camera and plugging it back in to restart it, but there is no guarantee it will come back online. If it does not, you can also try rebooting the router, and if that fails, the next step is to go through the setup with the camera."]
["How to connect to internet?","To connect your camera to Wi-Fi, ensure your phone is connected to your 2.4GHz Wi-Fi network. The camera should be set up with the indicator light blinking green. Follow the QR code setup instructions by tapping the '+' icon on the app home screen and scanning the QR code when prompted. Make sure your phone's location settings are enabled, and the brightness is set to high."]
["What should I ask my Wi-Fi provider?","Ask them to help you set up a separate 2.4GHz Wi-Fi channel on your router and to help you name the channels so you can tell them apart."]
["How long do I have to view videos?","The events will be available for 12 hours on the cloud."]
["What are the Cloud Plan subscriptions?","There are two Cloud Plan subscriptions. The Premium Plan records continuously and saves the footage for the last 7 days. The Platinum Plan is the same, but records for the last 30 days."]
["Can I still use the Live video and motion events without a subscription?","Yes, you can still use the Live video and the motion events without a subscription."]
["What should I do if I want to save an event longer than 12 hours?","If you want to save an event longer than the 12 hours, then you can download it to your phone or computer before it is deleted from the cloud after those 12 hours."]
["What will be the password for NVR if I open from a computer screen?","It would be 111111, which is 6 1's."]
["How long do updates take for cameras?","Updates can take 3-7 minutes at the most for cameras typically."]
["What should I do if the firmware update takes too long and says retry again?","Sometimes if it's taking a long time, this can be due to the connection which can cause it to fail. If that happens, you may want to bring the cameras closer to the router then try to do the update again."]
["How do I reset the NVR?","Unplug it from the router first, then you can reset it with the pinhole on the back with a paperclip, just hold it for 30 seconds then let go. It takes about a minute for the reset, then plug it back into the router."]
["Is there a need for a firmware change or update for my NVR and cameras?","For firmware, your NVR and cameras are on the latest version, so no need for a firmware change or update."]
["How do I get the network?","It is produced by the cameras automatically."]
["How do I reconnect my cameras with the new wifi password?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["What should I do if the green lights stopped blinking?","If the green lights stopped blinking, you may need to back out of setup and ensure that your phone is connected to the 2.4GHz wifi channel before attempting the QR code setup again."]
["What do solid blue indicator lights mean?","Solid blue indicator lights mean the cameras are connected to your network."]
["Where is the reset button on a torch 360?","The only way to reset it would be with the Zmodo Batch Tool program."]
["How do I factory reset the torch 360 camera?","You can click on the Factory Reset tab at the top left and then click on Refresh. Look for that camera and select it and then click on Factory Reset."]
["Where do I see what internet my camera is connected to?","There is not anyway in the app to see what Wi-Fi network the camera is connected to. If you are able to access your router settings, then you can check the connected devices on your router or on a Wi-Fi extender if you have one."]
["What should I do if my cameras are offline?","If there was no change in your Wi-Fi information, then you may just want to restart your router. If the cameras do not connect after that, then you can do the QR Code setup to reconnect them."]
["How do I configure my camera with Wi-Fi?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive."]
["How do I refresh the app?","You would pull down from the top of the screen while in the app, then release your finger, that normally causes it to buffer and refresh. Otherwise if you have trouble with that you can also totally close and reopen the app."]
["Do you sell longer, power cables?","No, we do not have longer power cables. You can try looking at Amazon, BestBuy, Walmart, etc. for longer cables. If you use a longer cable or an extension cord, you may need to increase the amps of the power adapter. The cameras on your account use a 5V1A power adapter, so you may want to look for a 5V2A or 5V4A adapter if you are using a long cable."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["What app can I use to test the signal strength of my Wi-Fi?","If you are using Android, you can download an app called Wifi Analyzer. If you are using iOS, you can download an app called Airport Utility to test the signal strength from your Wi-Fi near the cameras."]
["How can I test the upload speed of my Wi-Fi network for the cameras?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["What app can I use to test the signal strength of my Wi-Fi near the cameras?","If you are using Android, you can download an app called Wifi Analyzer. If you are using iOS, you can download an app called Airport Utility to test the signal strength from your Wi-Fi near the cameras."]
["What should I do if my camera is still not working after troubleshooting?","If it is still not working, you can try resetting the camera and setting it up again to connect to your Wi-Fi network."]
["What does a solid blue light on the camera mean?","A solid blue light means that the camera is connected to the Wi-Fi network."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website: https://fiber.google.com/speedtest/. It will test both download and upload speeds."]
["What app can I use to test the signal strength of my Wi-Fi on Android?","You can download an app called Wifi Analyzer to test the signal strength from your Wi-Fi near the cameras."]
["What app can I use to test the signal strength of my Wi-Fi on iOS?","You can download an app called Airport Utility to test the signal strength from your Wi-Fi near the cameras."]
["What are the business hours for Live Chat support?","Our Live Chat support is available Monday to Friday from 9 AM to 12 PM and 1 PM to 6 PM CST."]
["How can I restart my router and mesh nodes?","To restart your router and mesh nodes, unplug them to power them off and then plug them back in to power them on."]
["What should I do if my camera shows a solid green light?","Solid green is not a good light pattern, cameras should only go solid green when they are first plugged in and this means there is some sort of power issue. You should unplug the camera and try to plug it into another outlet. If after 1 minute the light is still solid green, try swapping this camera's cord with one of the other online cameras to see if it reacts the same or if the camera's lights flash. If after you swap the cord it still stays solid green, that would mean the camera has a power issue internally and that is not fixable."]
["Do the 1080p Outdoor Wi-Fi cameras have audio features?","The cameras on your account are the 1080p Outdoor Wi-Fi cameras and those cameras do not have audio features."]
["When does my subscription expire?","The subscription will renew on 12/15/2025."]
["Is my subscription still active?","Yes, those cameras are subscribed."]
["How do I connect my camera to my wifi?","To connect your camera to your wifi, follow these steps: 1. Ensure the camera is plugged directly into a wall outlet close to your router. 2. If the indicator light on the camera is blinking green, it means the camera is ready to be set up. 3. Move the camera next to your router and remain within 5 feet of the camera. 4. Open the app, tap on the plus sign in the upper right corner, choose Zink, then select one device. 5. Tap the 'begin setup' button and connect to ZMD_SAP (which will have no internet connection). 6. After returning to the app, enter the name and password of your wifi network (it must be a 2.4GHz network, and both the name and password are case sensitive). 7. Ensure your phone and camera are in the same room as the router, turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings, and make sure location settings and permissions for the Zmodo app are enabled. 8. Wait 15 seconds for the phone to connect to ZMD_SAP before proceeding."]
["What should I do if my cameras show offline?","If your cameras show offline, ensure they are connected directly into a wall outlet with the original power adapters. If you are using power strips, surge protectors, or extension cords, please unplug from those and plug the cameras in directly. You can also try using different working power adapters to see if that will get the cameras to power on and start blinking green or switch to solid blue."]
["Why can’t I hear anything from my camera?","The camera connected to this account does not have an audio feature."]
["How do I reconnect my camera?","To reconnect your camera, ensure your phone is connected to the 2.4Ghz network, and the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Go to the Devices section of the app and choose the Add Device option. 2) Ensure your network's name is listed before entering the password. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. 5) If successful, the indicator light will turn solid blue, and you can name the device if it's not on your account yet."]
["What does a solid green light on my camera mean?","A solid green light implies that the camera is not fully booting up, as it should only be solid green for a short time when first plugged in. Ensure you are not using an extension cord and try another micro-USB cable to see if that resolves the issue."]
["What does it mean if my camera is flashing green with a solid blue light?","If it is flashing green with the solid blue light behind it, that means that the camera is connected to a Wi-Fi network, but that the network is not giving the camera internet access."]
["What should I do if my camera is showing online?","If the camera is showing online, you can try using it through the system now."]
["How do I use the warranty for the camera?","If you have the invoice you can check the purchase date, you will need the invoice/receipt for the RMA forum, this is the warranty replacement forum. Here is a link to that RMA forum: https://www.zmodo.com/rma."]
["Why can I not purchase SKU SD-H2940-2 on your site?","SD-H2940-2 is out of stock that is why you cannot order this product."]
["Do you have a direct line to call for technical issues to speak to someone over the phone?","We offer live chat, callback and email support."]
["How do I set up the camera using the QR code?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is offline?","If your camera is offline, you can try unplugging the camera, plugging it back in, and checking the light indicator. If the light is solid green or flashing, it may indicate the camera's status. Make sure your phone is connected to the same Wi-Fi network as the camera, then open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network."]
["What does a solid green light on my camera indicate?","Solid green means the camera is not in setup mode, if it's staying solid green that's an indication of a power issue."]
["What should I do if my camera's light stays solid green?","Can you try swapping this camera's cord with another one, then watch the lights and tell me if after 1 minute it still stays solid green or if it flashes at all?"]
["Do the cameras have a mic?","The cameras on your account do not have 2-way audio."]
["Is there an external microphone that I can buy for the cameras?","No, there is not an external microphone for the cameras."]
["What should I do if my system is not refreshing and I'm not getting notifications?","You can try clearing the app data and then uninstalling and reinstalling the app."]
["What happens if clearing the app data does not resolve the issue?","If clearing the app data does not work, the information will be passed along to the development team who will be looking into the issue."]
["What should I do if my camera is flashing green during the QR code setup?","If your camera is flashing green, it means it is not seeing the code in front of it. Try holding the code at 6 inches away for a minute, and if it does not flash blue, try holding the code at 12 inches away. If it still fails, take a screenshot of the code and send it for review."]
["Can I connect my Zmodo hub device to help with the camera connection?","No, the Zmodo hub device will not help to get the cameras themselves online."]
["Could the malfunctioning camera be remembering a different WiFi from when it was previously connected?","Yes, if you change the Wi-Fi name, password, or router, the cameras drop offline because they only have the old info. You would need to go through the setup and provide the new Wi-Fi info. If the camera is flashing green, it means it is not seeing the code to get the new info."]
["How can I save this chat for future reference?","I am not able to send the chat, but I would advise you to take a screenshot so you have the chat details."]
["How do I use the sounds and how to turn it on?","The cameras on your account are the Zmodo Indoor/Outdoor 1080p Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["How do I set up my Funlux camera if the indicator light is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a 'tap here to begin setup' button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips: make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my cameras on the new network?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I contact customer support?","You can contact customer support by providing the device ID of the camera you are working with."]
["What type of power adapter does the camera use?","The camera uses a 5V1A power adapter with a micro-USB connector."]
["Where can I buy a power adapter?","You can buy a power adapter from us here https://www.zmodo.com/5v-1a.html or you can purchase any 5V1A power adapter with a micro-USB connector from stores like Best Buy and Walmart or on Amazon."]
["How do I log out of the app?","If you are using the Live Chat support through your app, then you can try logging in to the web app at user.zmodo.com to be sure you can log in before you log out of the app."]
["How do I set up the camera with the phone number?","You just need to log in to the app with the phone number. The camera is already set up on the account and your Wi-Fi."]
["How to delete clips","This will delete events, but not the recordings themselves. Recordings are only deleted automatically as they expire."]
["¿Las cámaras smodo graban o se puede escuchar cuando está en vivo?","Las cámaras de su cuenta no tienen funciones de audio."]
["How to access cloud previous recordings?","To access cloud previous recordings, you may need to ensure that your cameras are not in a group, as playback only seems to work when the cameras are not grouped."]
["Is the Vault not the same as the Cloud?","The chat does not provide a direct answer to this question, but it implies that there may be differences since the customer is inquiring about accessing cloud recordings."]
["How do I get to my online account?","You are wanting to login on the web app? Here is the link: https://user.zmodo.com/login"]
["What should I see if the camera powers on?","You should see a green or blue indicator light that is either blinking or solid."]
["What should I do if the camera will not power on?","If the camera will not power on it is most likely defective."]
["How can I send the camera in for replacement?","You can fill out the RMA form to send the camera in to be replaced at zmodo.com/rma. After the RMA department approves the return, you will be emailed return instructions. Make sure to include a copy of your receipt for the camera."]
["What should I do if the indicator light on my Zmodo camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using this website https://fiber.google.com/speedtest/. It will test a download and then an upload speed."]
["How can I test the signal strength of my Wi-Fi near the cameras?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["What should I do if my Zmodo mini cam shows 'Poor connection' and doesn't work?","If your Zmodo mini cam shows 'Poor connection' and doesn't work, try unplugging the camera and plugging it back in. If no light appears on the camera, it may not be powering on. You should try using a different power adapter, ideally one from a working camera, to see if that resolves the issue."]
["What type of power adapter should I use for my Zmodo camera?","You should use a 5V1A power adapter for your Zmodo camera."]
["What could be the reasons my Zmodo camera is not powering on?","The reasons your Zmodo camera may not be powering on could be due to three different issues: the camera itself, the power adapter, or the outlet. If you have tried plugging it into two different outlets without using a power strip or extension cord, then the outlet is likely not the issue. You may need to replace the power adapter or the camera."]
["What should I do if the indicator light on my camera is blinking green?","Blinking green means the camera is in setup mode. After you setup the camera the indicator light will switch to solid blue. Make sure location is enabled for the Zmodo app, the camera is plugged into a wall outlet close to the router with just the original power adapter, and your phone is connected to 2.4GHz wifi. The room should be bright, and your phone's display brightness should be turned up. Follow the instructions in the app to scan the QR code."]
["What are the Zmodo ZINK setup instructions?","First, go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Press the tap here to begin setup button and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network (it must be a 2.4GHz network and both the name and password are case sensitive). Follow the in-app instructions to complete setup."]
["Is the app to test signal strength free?","Yes."]
["How can I test the signal strength of my camera's Wi-Fi?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["How can I test the upload speed of my Wi-Fi network?","You can use this Website https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed."]
["What should I do if my QR code is invalid?","You will want to contact Goaofoeoi by email: Andrew@szqunanjie.com for help getting the camera setup again."]
["Which app should I use with my Goaofoeoi camera?","You will want to use the meShare app with your Goaofoeoi camera."]
["Can a new power adapter be sent to me?","If the camera was purchased new from us, then the camera would have a 1 year warranty. If the camera is under warranty, then you can fill out the warranty form here https://www.zmodo.com/rma/"]
["What does a solid blue light on the camera mean?","A solid blue light means the camera is online."]
["Can I cancel my cloud service?","I cannot cancel the cancellation of a subscription. If you want to troubleshoot the cameras, then we can do that and I cannot cancel any further subscriptions."]
["What should I do if my cameras are not working after an app update?","It is an issue with the app that our developers are working on. You can still switch cameras and select a different camera and view the events from there."]
["Can I resubscribe to my cameras after the subscription expires?","You can resubscribe the cameras when the subscription expires if you want to continue the subscription."]
["Do you have any program for a trade-in that is nonworking maybe a discount or something over to the new one?","No, the camera is outside of the warranty period so it would not qualify for a replacement."]
["Should the LED change color during the update?","Yes, it should reboot when it installs the update."]
["What does it mean if the camera light is flashing green?","If the light is flashing green, it means the camera is ready for setup."]
["What should I do if my camera is not connecting?","If your camera is not connecting, try bringing it closer to the router and ensure the lights are reacting properly during the setup."]
["What could cause my camera to drop offline when trying to view live?","Cameras may drop offline due to insufficient upload speed, issues with the router's signal strength, or the router's firewall blocking the cameras."]
["What should I do if I want to test the speed of the network at the camera's location?","You can schedule a call with customer support to walk you through the process of testing the network speed at the camera's location."]
["What format should I use when submitting my phone number for scheduling a call?","When submitting your phone number, make sure there are no dashes or spaces, as it won't let you submit with those."]
["Is there anyway to factory reset the camera?","No, there is not a way to reset it, because it is not powering on."]
["Can you provide me with the instructions to troubleshoot offline cameras?","You can start by unplugging the camera and plugging it back in. Then you would look at the light in the camera and potentially reconnect with the QR Code setup. Or if it is a power issue, then you can try plugging it in to a different outlet or a different power adapter."]
["How do I know if the battery is working?","Yes, you would charge the battery when the battery is low."]
["Will the light change to green when fully charged?","The light on the camera will be green when it is ready for setup. I would recommend letting it charge and then trying to set it up."]
["What should I try if my camera is offline and there is no indicator light?","Can you cup your hands around the lens of the camera? The indicator light is inside the lens. You should see a green or blue light that is either blinking or solid."]
["What does it mean if my camera will not power on and show the indicator light?","If the camera will not power on and show the indicator light, it is most likely defective."]
["Are cloud plans refundable?","No, cloud plans are not refundable."]
["What happens if I set up a new Zmodo wifi camera to the same account?","If you set up a new Zmodo wifi camera to this same account, we can help move the remaining cloud time to a new camera on this same account that doesn't currently have an active plan."]
["When will my cloud plans expire after cancellation?","Both cloud plans are cancelled. They will expire on July 30, 2025."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support?","You can reach out to us via email at support@zmodo.com."]
["What should I do if the indicator light on my camera is solid green?","Solid green can indicate a power issue. Is the camera connected directly into a wall outlet, a power strip, a surge protector, or an extension cord? If you are using a power strip, surge protector, or extension cord, please unplug from that, plug the camera in directly to a wall outlet with the original power adapter. Or try a different working power adapter, see if that will get the cameras to power on and start blinking green or switch to solid blue."]
["What does it mean if the indicator light on my camera is blinking green?","When the indicator light is blinking green, it means the camera is in setup mode."]
["How can I see the indicator light on my camera more easily?","Cup your hands around the lens of the camera to see the indicator light easier."]
["What should I do if I can't see the live feed from my camera?","Log out of the app and then log back in, you should see 3 cameras on your account."]
["How do I set up my cameras using Zink?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How long is the warranty for the cameras?","Cameras purchased new from us have a 1 year warranty."]
["What should I do if my camera is not working?","You can try using the power adapter from a working camera to see if the camera will remain powered on. If the camera is still under warranty, you can fill out the RMA form to either replace the camera or the power adapter."]
["Where can I fill out the RMA form?","You can fill out the RMA form at https://www.zmodo.com/rma/"]
["What is the process to reconnect the cameras to the new Wi-Fi network?","You would need to plug the cameras in. The indicator light needs to be blinking green, which means it's in setup mode. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your Wi-Fi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home Wi-Fi password in your phone’s Wi-Fi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How can I adjust the motion detection area on my cameras?","In the mobile app, click live on the camera, then click the settings gear in the top right corner, and look for motion detection. If you only see a list of the names of cameras, click the camera first, then look for the motion detection area."]
["What should I do if my camera is not picking up motion?","You can try making the motion detection zone smaller to try and get the cameras to trigger more frequently, but keep in mind that this can sometimes cause the opposite effect where you get less event triggers. After adjusting it, you may need to reboot the camera or move in front of the camera in that area to get an event to trigger."]
["Where can I send screenshots for support?","You can email the photos to Support@zmodo.com."]
["What should I do if I am having trouble sending screenshots?","If you are having trouble sending screenshots, make sure you are attaching the files correctly in the chat or via email. If you are using a phone, you can try pushing the power button and the volume down button at the same time quickly to take a screenshot."]
["How do I delete a camera that's not working?","ZMD14DCDA205092 Front porch camera has been deleted from your account. If you refresh the screen or log out and back in again you will see just garage camera on your account."]
["How do I enable the cloud plan on my new camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I connect my camera to a new WiFi?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What should I do if my camera is solid blue?","If the camera is solid blue, it means it's connecting to something. However, if it remains solid blue and is not coming online, you may want to try rebooting the router. If that does not work, check the router settings to ensure the firewall is not blocking the camera or that it is not being 'paused'."]
["How do I get my cameras to start showing again?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Funlux app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I know if my camera supports sound and volume?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features. That is why the microphone and speakers are greyed out on your app."]
["Is the subscription plan per camera or can we have multiple cameras without increasing monthly cost?","The subscription options that you see in the Cloud tab of your Smartz Eaze app are per device until you get to a certain number, it should be 3 devices or more for the subscriptions, at which point it changes to an unlimited number of devices."]
["¿Por qué mis cámaras no tienen sonido?","La cámara no tiene micrófono ni altavoces. No es una característica que viene con la cámara."]
["¿Por qué mi dispositivo no soporta el audio bidireccional?","Esa cámara no tiene funciones de audio bidireccional."]
["I need the QR code for my device ZMD26JVI9202738 to add it to my network. Can you provide it?","Here is the QR code you can scan in the app to begin the setup."]
["¿Cómo hacer para que a mis cámaras les funcione el audio?","Las cámaras de su cuenta son las cámaras Wi-Fi para interiores y exteriores Zmodo 1080p. Esas cámaras no tienen funciones de audio bidireccional. Es por eso que el micrófono y los parlantes aparecen atenuados en su aplicación."]
["What is the phone number?","We are available here on live chat M-F 9am-12pm CST and 1pm-6pm CST."]
["Is payment required for using the cameras?","No, paid cloud plans are not required. The Zmodo app is free."]
["What happens if I reset a device from a remote location?","Resetting the device will disconnect it from the Wi-Fi network and then you will need to setup the camera again to reconnect to the Wi-Fi network."]
["Can I connect a camera to my Wi-Fi network remotely?","You cannot connect a camera to your Wi-Fi network remotely. You would need to be with the camera and the Wi-Fi network to connect the camera to the Wi-Fi network."]
["Is there a way I can pause my subscription?","No, there is not a way to pause the subscription. You can edit the enabled device in your app to move the subscription to another camera. You can tap on Cloud and scroll down to the active subscription. Tap on View Details and Edit. Here you can move the subscription to another camera if you would like to."]
["What should I do if my cameras are off after paying for cloud services?","The cloud service is only for recording purposes. If the camera is offline, the cloud service won't make it come online again. You would have to reboot the camera and troubleshoot it, and do the setup again to reconnect it."]
["Can additional user be created to access and administer the account?","There can only be one main account (though you could have multiple people logged into it), but you can also share the devices to other accounts with controlled access."]
["What are our options for storing to your cloud?","The main options would be the premium (7-day) or platinum (30-day) plans where they would hold footage for the amount of days denoted."]
["What does it mean if the light on my camera is flashing green?","If the light is flashing green, that means the camera is disconnected and ready for setup."]
["What should I do if my camera is offline and the light is flashing green?","You will need to do the QR Code setup to connect the camera to the Wi-Fi network."]
["Do outdoor bullet cameras have sound?","Outdoor bullet cameras do not have an audio feature."]
["Are there cameras available with sound?","There are Mini Pro indoor cameras available on Zmodo.com that have 2-way audio."]
["Can I speak through the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras?","The cameras on your account are the Zmodo 1080p Indoor/Outdoor Wi-Fi cameras. Those cameras do not have 2-way audio features, so you would not be able to speak through them."]
["What does a flashing green light on my Zmodo camera mean?","Flashing green means the camera is in setup mode."]
["How do I set up my Zmodo camera using Zink?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup for my Zmodo camera?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I find the model of the camera?","The model for the cameras will be on a sticker on the back of the camera. Often it is on the screw that holds the stand to the camera."]
["What power adapter do the cameras on my account use?","All four cameras on your account use a 5V1A power adapter."]
["Is there any way to repair the camera?","No, if it is the camera, then unfortunately, there is not anything else to try to get it to remain powered on properly."]
["Are there any tutorials for opening the device?","No, we would not be able to support you opening the camera and trying to repair it."]
["Is there a customer service number I can call?","You can also feel free to contact us while you are there as well if it's during our working live chat hours. Mon-Fri 9AM-7:50PM central timezone."]
["What should I check if my camera is offline?","Flashing green, or blue lights mean the camera is in setup mode. Solid green lights when first plugged in are fine, but if it's staying solid green that indicates a power issue. If there are no lights, then you would check that none of the IR lights come on when you make it dark. If no IR lights come on, then you would check the outlet and the camera's cord (can swap it with one of the working cameras). If the camera is solid blue, that means the camera is connecting to the network, but if you can't view it live, that means it's not getting any internet and you would first try rebooting the router. The lights on the cameras really can tell us a lot about how the camera is reacting and what's wrong to troubleshoot."]
["How do I go about canceling both accounts completely as well as payments to both cameras?","Okay I can cancel all of those for you, One moment while I work on that for you."]
["Is there by chance a refund for unused portion for the cameras that I pay for annually?","Unfortunately, cloud service charges are non-refundable so that would not be possible."]
["How much time is still available for my cameras?","8/27/2025 for 4 cameras end service date. and for the other two cameras the end service date is 1/28/2025."]
["Do you have a phone number I can call for support?","We do not have a phone number you can call, but we do have outbound calling that is done via scheduling."]
["How do I schedule a call for support?","I sent the call scheduler into the chat now so you can schedule a call if you would like to have phone support."]
["How do I hook up the cameras to the new router?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my cameras if the indicator light is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What is the correct email address for support?","The support email is Support@zmodo.com."]
["What should I do if I receive an automated email?","You cannot reply to the automated emails as they are not the actual support email."]
["Do you have phone support?","We do have phone support, but it's outbound calling only that's done via scheduling."]
["What time will my scheduled support call occur?","The soonest I can schedule you for today is for the 1-2 PM central time zone call block."]
["What should I do if my email to support is rejected?","If you copy the email and create a new email chain instead of hitting reply, it will go to any of the support agents."]
["What are the email addresses I can use to reach support?","Support@meshare.com and Support@zmodo.com both work fine for avenues to receive support."]
["Do the cameras have a microphone?","The cameras you have on the account do not have a microphone, which is why there is no audio."]
["Can I hear sound from the camera if I get a subscription?","Even if you get the subscription, you won't be able to hear off the camera or talk on the camera because the camera itself does not have a microphone built in."]
["How can I know if a camera has a microphone or speaker?","If the camera had a microphone or a speaker, it would list that in the device features and details. It won't list what it lacks, only what it has."]
["Do the cameras have sound?","Your cameras do not have audio at all. Our indoor cameras support audio, but none of the outdoor cameras have audio."]
["How do I add my camera back into my account?","To add your camera back into your account, make sure the indicator light on the camera is blinking green, which means it is ready to be set up. Click on the “+” icon on the app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. Ensure your phone is connected to your 2.4GHz wifi network, and that location settings and permissions for the app are enabled. Also, make sure your phone's brightness is very bright and turn on lights in the room where you are doing the setup. The camera should be placed next to your router during setup, 5ft or less from the router."]
["Do I have to delete my device to reset?","If you reset the cameras on the app, that removes the wifi info they were connected to, allowing the cameras to be set up to different wifi. You will need to set up the cameras again if you reset them on the app."]
["What should I do if my camera is not recognizing my SSID and password?","Make sure you are entering your 2.4GHz wifi name and password correctly, as they are case sensitive."]
["Is there a place to get setup info for QR code?","Here are the QR code instructions: If the indicator light on the camera is blinking green, that means it is ready to be set up. Click on the “+” icon on the app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. Ensure your phone is connected to your 2.4GHz wifi network, and that location settings and permissions for the app are enabled. Also, make sure your phone's brightness is very bright and turn on lights in the room where you are doing the setup. The camera should be placed next to your router during setup, 5ft or less from the router."]
["How do I set up my camera with a QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Why can't I hear anything?","The outdoor bullet cameras on your account do not have an audio feature."]
["Do you have cameras with audio?","We have Mini Pro indoor cameras that have 2-way audio: https://www.zmodo.com/1080p-indoor-wifi-camera and indoor/outdoor battery cams that have 2-way audio: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_1/132-6977896-3820560?pd_rd_w=2Ijr2&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=Z49WA1J8JR0H6B1GTQGK&pd_rd_wg=rJ8qF&pd_rd_r=2c96695b-e984-4d15-9209-98cc2bb0517f&pd_rd_i=B0DJ1LFNRP&psc=1."]
["How can I test the upload speed of my Wi-Fi network?","You can use this website https://fiber.google.com/speedtest/ to test the speed of your network. It will test a download and then an upload speed."]
["How can I test the signal strength of my doorbell camera?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the camera."]
["How do I restart the doorbell camera?","You can take it off of the bracket and hold down the button until the light turns off. Wait 20-30 seconds after the light turns off and then put the doorbell back on the bracket. You should see the light change to a solid green when you first place it on the bracket and then it will reconnect."]
["How can I test the upload speed of my Wi-Fi network for my doorbell camera?","You can test the upload speed of the Wi-Fi network that the cameras are connected to by using the website link https://fiber.google.com/speedtest/. Make sure that your phone is connected to the same 2.4 GHz network that the cameras are connected to. It will test a download and then an upload speed."]
["What app can I use to test the signal strength of my Wi-Fi near the camera?","If you are using Android, you can download an app called Wifi Analyzer. If you are using iOS, you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the camera."]
["Is the light supposed to flash or stay solid?","The light is supposed to stay solid blue."]
["How do I set up my cameras if the indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I update the app?","Updating the app would not be the issue."]
["How do I refresh the live feed?","Updating the app would not be the issue."]
["What does a solid blue light mean on the camera?","The solid blue light means the camera is connected to Wi-Fi."]
["What should I do if my camera is not getting internet access?","You may want to try restarting the router now. You can unplug the router for 30-60 seconds and then plug it back in to power."]
["How do I set up my camera?","Make sure your smartphone is connected to 2.4GHz wifi then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does it mean if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How do I reset the camera?","To reset the camera, press down on the top and hold it until the camera reacts, then let go. Once the camera begins to flash green again, try the QR code setup again."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I get a replacement for my camera?","You can fill out the RMA form to send the camera in to be replaced. Visit zmodo.com/rma and make sure to include a copy of your amazon receipt when filling out the RMA form."]
["What should I do if my camera shows a red light?","The red light may be the IR night vision light. If you turn lights on, the red light should turn off. If the camera is plugged in and shows a red indicator light, it may be defective."]
["How do I check if my camera is in warranty?","If the camera was purchased in new condition and it was purchased within the last year, it would most likely be in warranty. You can check your purchase receipt for the date."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How do I set up my Zmodo camera after changing my internet provider?","Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Is there a way to get new cameras?","The cameras themselves are outside of the warranty so they would not qualify for a replacement. Not all of our new cameras are compatible with NVRs as we stopped making NVRs in 2018. I can send you a link to some indoor outdoor cameras that are 1080P that would be compatible with the NVR from one of our partners though."]
["Can you provide a link to compatible cameras?","Here is that link: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7/"]
["Why don’t my videos have sound?","The cameras currently on your account do not have a microphone so they do not have audio."]
["Why does the speaker have an x?","The speaker will still show in the app, pressing it will just not work for cameras that do not have a microphone."]
["What type of power adapter does the camera use?","The camera uses a 5V1A power adapter with a micro-USB connector."]
["Where can I find a replacement power adapter for my camera?","You can find a 5V1A power adapter with a micro-USB connector at places like Best Buy and Walmart, or online on Amazon."]
["What should I do if my Zmodo camera's indicator light is blinking green?","This type of camera uses QR code setup. Please go through the setup and check if the indicator light stays blinking green the whole time or if it flashes between green and blue."]
["What should I do if the camera indicator light is blinking green?","Blinking green means the camera is in setup mode. After you setup the camera, the indicator light will switch to solid blue. Make sure location is enabled for the Zmodo app, the camera is plugged into a wall outlet close to the router, and your phone is connected to 2.4GHz wifi. The room should be bright, and your phone's display brightness should be turned up. Click on the '+' icon on the app home screen, select QR Code, and follow the instructions on the screen to face the camera lens toward the QR code."]
["What are the requirements for setting up the camera?","The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors should be used. Ensure your phone is connected to 2.4GHz wifi, the room is bright, and your phone's display brightness is turned up."]
["How do I set up my camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["What should I do if my outdoor camera has no lights?","If you don't see a light on the camera, it could indicate a power issue. To test if the camera has power, cover the front of the camera to trigger the red night vision lights. If those do not come on, try the camera on a different power supply and/or outlet."]
["What should I do if my camera is still not working after trying different power supplies?","If you still get no lights at all, it would be a dead camera. If the camera was purchased about 4 years ago, it would be outside of the warranty period, and a replacement camera would need to be purchased."]
["How do I get my cameras back online after setting up a new internet?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Why can't I hear anything from my camera?","The camera you have on the account does not have a microphone or speaker so it doesn't support two way audio."]
["What does it mean if the camera light keeps changing to solid green?","If the light keeps changing to solid green without you unplugging the camera and plugging it back in, then that indicates a power issue."]
["What should I do if my camera is experiencing a power issue?","You can try using a different adapter. Ideally, use an adapter from one of your working cameras since we know those work to power the cameras."]
["How do I turn off mobile data on my iPhone?","To turn off mobile data on your iPhone, go to Settings, then Cellular, and turn off Cellular Data."]
["What should I do if the camera's indicator light is blinking green and then goes back to blinking green after trying to connect?","If the indicator light is blinking green and then goes back to blinking green, it may indicate a typo in the WiFi password. Go to your phone's WiFi, forget the 2.4GHz WiFi, then reconnect to it to double-check the WiFi password. Enter the password carefully, as it is case sensitive."]
["What are some troubleshooting tips for Zink setup?","1. Have only 1 camera connected to power: Disconnect all other cameras that need to be set up. 2. Distance from camera: Make sure you are within 5 to 10ft of the camera you are trying to setup. 3. Connecting to ZMD_SAP: Go to your phone WiFi settings and try to connect to ZMD_SAP from there. If this does not work, then disable the 'auto-reconnect' setting on your home WiFi network and other available networks. If this does not work, then forget your home WiFi network and other available networks. Disable mobile data. 4. 2.4 GHz Network: Ensure that you're using a 2.4GHz network for the setup. 5. WiFi Information: Double-check that you're using the correct WiFi password. Remember, it is case-sensitive. 6. Distance from the router: It's recommended to have the camera in the same room as the router during the setup process for optimal connectivity. Plug the camera in to a wall outlet close to the router with the original power adapter. No extension cords, power strips, or surge protectors."]
["How do I cancel my subscription?","You may unsubscribe by logging in to your app account on the web app from a computer at user.zmodo.com, click the cloud icon on the top of the page, select the device and choose to unsubscribe. To avoid future billing, you must cancel your subscription before the next renewal date. Cloud subscription plans are not eligible for refunds. After cancellation you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How can I access the data on my Zmodo Pivot ZH-IZV2D-W camera's storage?","Unfortunately, if the camera is not allowing you to see what time periods are available on the storage, it may indicate a problem with the device. You may need to consult the manual or contact support for further assistance."]
["How do I refresh the list?","Hold your finger near the top of the screen and drag down."]
["How can I go to the setup process to install a camera?","You can find the setup area by going to the home page, clicking the device area, then tapping the Plus, or from the home screen on the top right hitting the plus."]
["How do I contact an agent to place my order?","If it is not allowing you to add the item to the cart that means the item is out of stock currently. You can try looking at third party sites such as amazon to see if they perhaps have them in stock."]
["How can I replace a camera that quit working?","You can use any of our cameras currently in the store, we have newer models of the same type of camera you currently have which are our indoor outdoor type."]
["How do I know if my camera is compatible?","Our cameras are only compatible with 2.4GHZ networks, and if the network is a dual network (where the 2GHZ and 5GHZ are together), that is also fine. They will not work on only 5GHZ only networks."]
["Do most cameras work on 2G & 5G WiFi?","Our cameras are only compatible with 2.4GHZ networks, and if the network is a dual network, that is also fine. They will not work on only 5GHZ only networks."]
["Where is your store so I can order cameras?","You can go to the store area in the app to see all our current products there."]
["How do I track my order?","You can track your order using the order number provided. Your order shipped out via USPS with tracking number 9400111206211986852130."]
["How can I find my order information in my email?","Order information was sent to mikesmallwood26@gmail.com on Nov 27 - if you don't see the message in your inbox, check your junk/spam folders."]
["What is your support email address?","The support email is support@zmodo.om."]
["Can I get an update on my order?","The order has been shipped. Here is the USPS tracking number 9400111206211191481217."]
["When will it arrive?","You can use the tracking number to see the shipping status and track your delivery."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Which camera is compatible to replace my blurry camera?","You can look for 720p Funlux or Zmodo cameras from third party sellers (Amazon, eBay, etc.) if you are looking for cameras."]
["Is the Zmodo 1080 compatible?","The Zmodo cameras currently sold on our website would not be compatible. Our partner company SHO makes 1080p cameras that might be compatible, but I cannot confirm that 100%."]
["What are the outdoor wifi cameras on Zmodo.com?","Unfortunately the outdoor wifi cameras on Zmodo.com are out of stock."]
["Where can I find outdoor waterproof cameras?","There is a 4-pack of (2) indoor cameras & (2) outdoor cameras on Amazon. This listing is for new cameras though, not refurbished."]
["Are there any other outdoor cameras available?","There are also outdoor battery cameras available on Amazon."]
["What is the reason for the outdoor wifi cameras being out of stock?","We have been having quite a few promotions recently on Zmodo.com so we go out of stock of cameras when there are good sales."]
["What should I do if the cameras I want are out of stock?","You can try to purchase them on Amazon or a third-party site, or wait for them to be restocked."]
["Why are the cameras out of stock?","We sold out due to the MLK sale, so it will be some time until we restock."]
["Where can I purchase replacement cables for my generation 3 sPoE cameras?","You can find them on places like Amazon and eBay. For 82 foot cables, here is a direct link: https://www.ebay.com/itm/162572953244."]
["How can I purchase a Zmodo MODEL:BS-0001 repeater?","We do not make or sell the 8CH repeaters anymore, we only have the 4CH NVR repeaters. If you would like a link for those I can send that, otherwise you would have to search for listings online for an 8CH Zmodo/Funlux repeater for your system."]
["Can you provide a link to purchase a Zmodo repeater?","Here is the link: https://www.ebay.com/itm/375286206306?_skw=Zmodo+Repeater&itmmeta=01JFJEG2GJ3G926CV0VPTT8YP1&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O&itmprp=enc%3AAQAJAAAA0HoV3kP08IDx%2BKZ9MfhVJKl3ZnPg0YXWRVRju6MyWcPisq19j%2FMddLTsGoFzCiMsROJeaTe1Q1xwZUh2nuzBOoJqVtP24CMtvOIXLPZQ5CN8CRsczeOrCnmNZoNoGNYEafJLYUTkLgc4kNJEX95rL5YVAETg48F452nW3wIrcw3Q9QAFEk%2Fkft48kUO0MbaqhcwnuVD6TAjeINAMYj2NTTdjq1iZh%2BNGVD%2FORxW4sM8hXjyBEe8QM%2Bzh%2Ffrr3CsxMIwNLc%2BMcCUY9I83L66RSQ8%3D%7Ctkp%3ABk9SR66owM78ZA"]
["Will my yearly monitoring account transfer to the new cameras?","Yes, the 3 device subscription via apple will be able to be moved to the new devices."]
["Will the price remain as stated on your website?","It should yes, keep in mind you are not starting a new subscription but just moving the service over."]
["If I order the 1080p cameras today, when can I expect delivery?","For Florida, it's usually 4 to 5 days."]
["Can you recommend a camera that's compatible with Zmodo?","We have several partners whose cameras are compatible with our app. You can look into Funlux, Meshare, SHO Ai, and Smartz Eaze."]
["When will I receive shipping information for my order?","Once the item's tracking is printed out and it is shipped, it will send that tracking information to the email you provided. Just keep an eye on that email. If for any reason you have not received an email after 5 PM central time, please contact us again."]
["So normally if I place an order with zmodo I would get an email with an order number?","Yes, there would be an email sent to your email address confirming the order and it will have an order number."]
["¿Puedo comprar un repetidor Zmodo sPoE nuevo?","Lamentablemente, no hemos producido dispositivos sPoE desde aproximadamente 2018, por lo que no tenemos repetidores nuevos, pero una empresa asociada todavía tiene algunos NVR de 4 canales más antiguos listados para usar solo como repetidor. Sin embargo, solo admiten 4 cámaras a la vez, por lo que si tuviera 8 cámaras, necesitaría dos repetidores. También deben conectarse directamente al enrutador principal, lo que puede ser otro factor potencialmente limitante. Aquí hay un enlace: https://www.ebay.com/itm/375286206306"]
["How do I clear cache on Chrome?","If you search on Chrome how to clear cache, it should bring up a guide."]
["What kind of cable do I need for my Gen 2 camera?","You would need a Gen 2 cable. There are going to be three lengths of cable: 50 ft, 82 ft, and 98 ft. Here are the links: 50 ft: https://www.amazon.com/Zmodo-W-USB015-50ft-Network-Cable/dp/B01GUDMB2U?ref_=ast_sto_dp, 82 ft: https://www.amazon.com/Zmodo-82ft-Generation-Network-Cable/dp/B08L47HLZQ?ref_=ast_sto_dp, 98 ft: https://www.amazon.com/Zmodo-W-USB030-98ft-Network-Cable/dp/B01GUD8L6K?ref_=ast_sto_dp."]
["Is there a replacement part for my SPOE Repeater?","The only replacement option is the 4 channel repeater replacement on eBay that I provided a link to."]
["Will the 4 channel repeater work with my 8 channel system?","If you have (8) sPoE cameras you would want to purchase (2) 4-channel repeater replacements."]
["Will the Zmodo 1080p Indoor/Outdoor WiFi Camera come with a wire to run from the power plug to the camera?","Yes, the cameras come with a 5FT male Micro USB cord with a 5V 1A wall adaptor that is attached."]
["How do I return a camera if I need to?","If you order directly from us, the return window is 30 days from the date the camera is purchased. There is a forum called the RMA forum you would fill out and submit. Once approved, then you would return the camera along with any accessories. You would go to https://zmodo.com/rma in order to do that."]
["Do you carry model SD-H1080P-Z-4?","Our current models would be nearly identical on specs, but would likely not be that exact model's 4 pack."]
["How can I purchase a power cord for my camera model ZP-IBH15-W?","For the camera model ZP-IBH15-W, the cord is a 5FT Micro USB cord with a 5V 1A wall adaptor. We don't sell our cords individually, only with the cameras when they are ordered. The Micro USB cords are used by a lot of electronic devices such as phones as chargers, so it is easy to find them locally at places such as Best Buy, Walmart, etc. You can try looking locally or use online sites such as Amazon. The cord just has to be 5FT or less for the 5V 1A wall adaptor. If the adaptor is not 5V 1A and the cord is longer than 5FT, it can damage the camera because it's not powering it properly, so just be careful with double-checking the amperage and voltage on the packaging or online listing."]
["Do you sell an 8 port repeater?","We do not have an 8 Channel repeater available. You can purchase two 4 Channel repeaters here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O."]
["Do I need Internet connection to use a Zmodo camera?","It needs an internet connection."]
["Can I use data on my phone rather than WiFi for the camera to work?","The camera needs an internet connection for you to be able to view it."]
["Do you have a camera that is solar powered?","We do not have a camera that is solar powered."]
["What does it mean if the 'add to cart' button is grayed out?","If the 'add to cart' button is grayed out that means the product is out of stock."]
["Will your battery powered remote control camera work with the old Zmodo app or does it only work with Smart Eaze?","You can use the cameras on either app. The account is the same between the Zmodo app and the Smartz Eaze app."]
["Do you have wireless outdoor camera cameras?","Only cameras we have that do not require a plug are these, they are rechargeable. https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/"]
["Is there a phone number I can call and speak to someone?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["Where can I buy Zmodo 1080p Indoor/Outdoor WiFi Cameras?","We sell our cameras on our store at zmodo.com and on Amazon. You can purchase the cameras there."]
["Where can I get the power source?","A replacement power supply can be purchased here https://www.ebay.com/itm/374229394064."]
["Is this legitimate Zmodo items?","Yes SHO is a trusted seller."]
["Why don't Zmodo sell its own devices?","We do not have any power supplies for sale currently."]
["What are my options with Zmodo?","We do not sell cameras that would work with a 720p NVR. The cameras we currently sell are 1080p cameras and they would not be compatible with the NVR system."]
["Can I buy a whole system?","You can look on our website zmodo.com or on Amazon at the Wi-Fi cameras if you would like to. If by 'whole system' you also are looking for an NVR, then you would not be able to purchase that from us. We have not made NVR systems for several years."]
["Do the cameras have 2 way audio?","Yes, the mini pros do have 2-way audio."]
["Does the camera have a 120 degrees or 180 degrees view?","The mini pros have a 130 degree field of view."]
["Are NVR ZP-NM28 and camera ZP-IBH23-W compatible?","That camera model is not compatible with NVRs. None of our new cameras will work with NVR systems."]
["What type of power cords are compatible with my Zmodo camera?","This type of power adapter 5v 1a micro usb would be compatible with the cameras on your account."]
["Why won’t it let me click on add to cart for the white outdoor cameras?","If it's not letting you add a device to the cart, that means the item is sold out. You can try checking on Amazon to see if they have it in stock, as Amazon also sells our products."]
["How can I verify compatibility?","As long as it is a 720p Zmodo or Funlux camera, then it should be compatible. Unless it is a specialty camera (doorbell camera or Pivot camera)."]
["What other Cameras work with your app?","The meShare app will work with Zmodo cameras, as well. So if you are looking for new cameras, I would recommend looking at Zmodo cameras."]
["Do you sell parts for your device? I need the stand for mini pro cam indoor.","You can purchase a replacement stand here https://www.ebay.com/itm/375628514345."]
["How do I change my subscription from the Platinum Plan to the regular one?","The subscription is managed through your Apple account. So you would need to cancel through the Apple account. Then you could adjust or change the subscription if you wanted to for future subscriptions."]
["How can I purchase a 16 channel repeater?","We do not have a 16 channel repeater. The only option is a 4 channel refurbished repeater available on eBay."]
["Which company's repeater can work with Zmodo camera?","No 3rd party repeaters would be compatible."]
["What is the price of the 4 channel repeater replacement?","The 4 channel repeater replacement available on eBay is $44.99 each."]
["Can I contact you through a phone call?","I can send you an invite to schedule a callback but there are no inbound calls."]
["Is there a number I can reach your support at?","We don't have a number to call, but can schedule a callback if you would like by tapping the button to schedule a call."]
["Is there a way to purchase a new DVR for the security system I have?","We have not produced DVRs since around 2015 and have not made NVRs since around 2018. DVRs are no longer supported in our apps, but NVRs could potentially be purchased used places like Amazon or eBay."]
["What type of NVR should I purchase for my cameras?","It would need to be a Zmodo or Funlux NVR and if you have 1080p cameras you would need a 1080p NVR. If you have 720p cameras, either would be fine."]
["What should I do if I can't add a product to my cart?","If the item is not wanting to go into your cart, it means the product is out of stock currently. You can try checking Amazon for the camera to see if perhaps Amazon would have it in stock in the warehouse, or you can wait until it is restocked on our website for you to purchase."]
["Can I buy replacement cords for our cameras from you?","The cameras on your account will use a 5V1A power adapter with a micro-USB connector. You can purchase them from us here https://www.zmodo.com/5v-1a.html but you can also find them at Amazon, BestBuy, Walmart, and similar stores. It is a pretty common power adapter that is used for many different devices."]
["What type of connector do the cameras use?","The connector that plugs in to the wire from the camera is a micro-USB connector. That is what your camera currently uses."]
["How many cameras are on my account?","There are 6 devices on your account. Five Wi-Fi cameras and an NVR system."]
["Is the device labeled Shop an NVR system?","That is a NVR system, yes."]
["Do you have a power supply for an outdoor camera?","If you are needing a 5v 1a micro usb power supply for camera named shed you can purchase one on Zmodo.com."]
["Where can I purchase a 5v 1a micro usb power supply?","You can purchase a 5v 1a micro usb power supply on Zmodo.com."]
["What is the promo code for a discount on the power supply?","If you purchase the cable on Zmodo.com enter promo code: spring45 at checkout to get 45% off your order. Promo code valid until Feb 2, 2025."]
["Is the zm-ss7008d8 nvr compatible with zp-ibh27-w wireless camera?","Our latest cameras, including the one you mentioned, are generally not compatible with any NVRs due to a difference in how the cameras handle video compression."]
["How do I schedule a callback to speak with a representative?","I sent the call scheduler for you to submit a callback. All the times are for central time zone and don't put any spacing or dashes in the phone number or else it will not submit."]
["Do you charge for shipping and handling if I purchased the cameras on your website from the store?","There is free ground shipping on the cameras."]
["Do you have more outdoor Wi-Fi cameras in stock?","It looks like we have refurbished outdoor Wi-Fi cameras in stock currently."]
["How can I get more cameras?","I would advise visiting our website, zmodo.com so that you can purchase more cameras."]
["Do you have any doorbell cameras in stock?","We do not have any doorbell cameras in stock, you can try looking on third party sites to see if there would be any in stock there, we sold out of the latest model we made and have not made a new one yet."]
["Can you give me the website to buy it?","You can purchase cameras at zmodo.com or on Amazon."]
["What is the temperature rating on the Zmodo Security Camera Wireless Indoor Outdoor?","The working environment temperatures for the Indoor/Outdoor cameras are 14-122 degrees Fahrenheit."]
["Is the temperature rating the same for all Zmodo cameras?","They would have similar temperature specifications. The cameras can work outside of those temperatures, but it may cause issues or the cameras may shut down or reboot if they get too hot or cold."]
["Is the Amazon listing for the Zmodo camera legitimate?","Yes, that is a listing for the battery powered cameras."]
["What type of cord does my camera use?","For this camera, it uses a 5V 1A adaptor with a 5 foot Male Micro USB cord."]
["How much does the cord cost?","The price is $12.95 and there is a free shipping option when checking out."]
["Is there a promotion code for free shipping?","No, we don't have any Promotion codes for the free shipping unfortunately."]
["What should I look for if I want to buy a cord locally or online?","You would want a 5V 1A wall adaptor that does not have Fast charging (fast charging means the Volts and Amps change) and use a 5FT cord. If you get a longer cord, it will damage the camera over time unless you get a higher amperage wall adaptor to compensate."]
["Does the basic plan come with the zmodo system from the start?","Yes, there is a free plan that all devices come with, though there are optional cloud recording and storage plans you may also subscribe to if you wish."]
["Is the basic plan the same as the small clips that you can watch from your cell phone?","The Zmodo app has free event clips up to 15 seconds in length with a 3 minute cooldown between them that are held on our servers for 12 hours."]
["How long are the event clips on the free plan?","Yes, the free plan's event clips are only a maximum of 15 seconds in length."]
["Where can you get a repeater?","You can purchase a replacement repeater here: https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5"]
["Are there SPOE cameras available to purchase separately?","We no longer make SPOE cameras, if you are in need of a SPOE camera you would have to look for older models on third party sites such as eBay."]
["What DVR can I use with my current Zmodo cameras?","We do not make DVR or NVR systems any longer. If you want a system to work with Wi-Fi Zmodo cameras, then it would need to be a Zmodo or Funlux system. You can try looking at third party sellers (Amazon, eBay, etc.) to see if there are any available."]
["Is Zmodo going out of business?","No, Zmodo is not going out of business. We just do not make NVR systems and have not for several years now. We now make just Wi-Fi cameras."]
["Why can't I add cameras to my basket?","If the 'add to cart' button is grayed out that means the camera is out of stock."]
["Do you have any battery operated outdoor WiFi cameras?","We currently do not have any battery powered cameras for sale."]
["How can I buy a camera bundle?","The cameras you are trying to buy are currently out of stock, which is why you are receiving an error message when trying to add them to your cart."]
["What is the difference between ordering directly from you or Amazon?","We sell the same cameras on our website and on Amazon."]
["Are there any outdoor cameras currently in stock?","The only outdoor cameras that are currently in stock on our website are refurbished cameras."]
["¿Qué cámara me recomienda comprar?","Puede buscar nuestras cámaras en Amazon buscando en Zmodo para ver los listados."]
["¿Qué tipo de cámaras venden?","Vendemos cámaras tanto para interiores como para exteriores."]
["Is there an option to buy a separate camera for the set of 8 Network Usb-C cameras?","We have not made and sold sPoE cameras for a few years and do not have any available. You can try looking at third party sellers (Amazon, eBay, etc.) to see if there are any Zmodo or Funlux sPoE cameras being sold."]
["Do you sell just the power cables for the cameras?","You can purchase a 5V1A power adapter here https://www.zmodo.com/5v-1a.html"]
["Do you have solar cameras for outdoor use?","We do not currently have solar devices."]
["What are the cloud recording options available?","Our cloud recording subscriptions have an option to use intelligent recording that records as video when motion is detected and a screenshot every 10 seconds when no motion is detected which would be the closest we have to continuous recording."]
["Are your cameras compatible with 5G networks?","The cameras are compatible only with 2.4Ghz networks."]
["What is the required wifi signal strength for the camera to work effectively?","You would need adequate wifi signal at the location of around at least -60dBm or better."]
["Do you have battery-powered cameras?","For power, we have one model of battery camera, otherwise our devices would need plugged in directly via a wall outlet."]
["What types of cameras are available?","There are wifi cameras available on Zmodo.com that are compatible with the Smartz Eaze app. Indoor Mini Pro camera: https://www.zmodo.com/1080p-indoor-wifi-camera. Outdoor bullet camera: https://www.zmodo.com/1080p-wireless-security-camera-black."]
["Is there a discount code for purchasing cameras?","If you purchase the cameras on Zmodo.com enter code: HARVEST35 at checkout to get 35% off your camera order. Code valid until Sept 22, 2024."]
["Will you get the Torch 360 ever again?","We currently do not have the torch cameras in stock, we have not made a new model and sold out of the previous model that came out. You can look on third party sites such as amazon or eBay for the torch 360 cameras to see if they have any in stock."]
["Where can I buy a cord for my camera?","You can buy a 5v 1a micro usb power adapter on Zmodo.com. Here is the link: https://www.zmodo.com/5v-1a.html. Enter promo code: celebrate45 at checkout on zmodo.com to get 45% off your order, valid until Jan 20, 2025."]
["Why can't I add a camera to my cart?","If the 'add to cart' or 'buy now' button is grayed out that means the camera is out of stock."]
["What outdoor cameras are available?","There are a couple outdoor camera options available on Amazon: SHO outdoor 1080p bullet wifi cameras and Zmodo battery cameras."]
["What NVR is compatible with my Zmodo ZP-IBI15-W cameras?","This NVR would be compatible with a ZP-IBH15-W camera: https://www.ebay.com/itm/375352308600. It is an 8 channel NVR so you could connect up to (8) 720p Zmodo wifi cameras like ZP-IBI15-W."]
["Do you sell any wired 4 channel NVR systems?","We have not produced NVRs since around 2018 so the only options would be used systems from 3rd party sellers."]
["Do I have to stick with the same generation of cable and camera?","You need to stick with the same generation as the cables have different ends so the connections cannot be made."]
["Can I use a 3rd generation spoe cable with a 2nd generation spoe IP camera?","You need to stick with the same generation as the cables have different ends so the connections cannot be made."]
["Can I use a more current camera to work on the ZP-NJ18-S NVR?","We currently only have 1080P cameras while the NVR model provided is limited to 720P."]
["Why can't I find a 2nd generation cable?","Yes, we have not produced those in 5 to 6 years so it's very likely there are none for sale."]
["How do I get a replacement piece for my Zmodo camera mount?","We sadly do not list this bracket for sale at all. I would recommend for you to try looking online on Amazon for a third party bracket option to try instead."]
["Do the cameras come with brackets when purchased?","Yes, they come with the cameras when purchasing them, not all of our brackets are the same though and we don't have the same brackets on our newer Mini cameras as this one."]
["Can I get a replacement camera?","The camera itself is outside of the warranty, it would not qualify for a replacement."]
["Is there a customer service number?","The camera listing ZG011C-4 is currently out of stock."]
["Where can I obtain a Zmodo remote control for security cameras for h9128v?","We no longer have replacement remotes for DVRs."]
["What are the compatible replacement cameras for my NVR?","Here is a link to the cameras that will be compatible with your NVR: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7."]
["Will the Zmodo Outdoor Weatherproof Wireless Security camera work with my NVR?","No, those won't work, they use a different system inside that makes them incompatible with NVRs, all of our newer cameras use this system which makes them incompatible with our previous NVRs unfortunately."]
["Where can I buy Zmodo cameras?","We do not sell cameras over the phone. We sell cameras on Amazon or on our website at zmodo.com."]
["Why can't I add cameras to my cart?","The cameras are out of stock. That is why the 'Add to Cart' button is greyed out. There are renewed cameras on the website that are in stock."]
["Where can I find cameras that are in stock?","You can also purchase cameras on Amazon. It looks like there are individual cameras and four packs of cameras in stock on Amazon."]
["How do I apply a coupon code for my purchase?","You would type happy50 in the Coupon Code spot. Make sure there are not any typos when you do that."]
["What should I do if my coupon code reads invalid?","Make sure you type happy50 in the Coupon Code spot and check for any typos."]
["Are the cameras I want to purchase in stock?","The two outside cameras you are trying to purchase are out of stock, but we have a two pack of refurbished outdoor cameras in stock."]
["Can you help me find another digital drive recorder?","We do not produce or support DVRs anymore so unfortunately we would not be able to assist with finding a new one. Your best option to replace that one and keep your cameras would likely be another company that allows for cameras that connect via BNC cables."]
["What is the tracking number for my order?","Tracking Number: 9434611206211931854136"]
["Which carrier is handling my order?","Carrier: United States Postal Service"]
["Why can't I add the outdoor bullet cameras to my cart?","We are out of stock of the outdoor bullet cameras on Zmodo.com, which is why you are not able to add them to the cart."]
["What should I do if the 'Add to Cart' button is unresponsive?","The 'buy now' button is usually grayed out when the product is out of stock."]
["Where can I find compatible cameras if the outdoor bullet cameras are out of stock?","There are SHO brand wifi 1080p bullet cameras available on Amazon. You can either copy and paste this link: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7/ref=sr_1_3?crid=BU11SINWDP7L&dib=eyJ2IjoiMSJ9.O74-TIBtLG-hXSfQyknoJgJUWGhNBgekrIgcx7DloTnJBwloyYI6Rh2CjPLwWXiiYGPVsgiJqBeUNKvaTczW5sN8wIqJG_b0V0K6bB9Q595gq_oimnSu-4VA5uM29d2xdIIA8tjWy3fOXVw6v_nkcF905-mNAGYl6poj5is4mFTzbeyhHiDk-LHrtiHR2dmq5XsJQvnyYJEehnxZ5vaVnEddAojvvJEmgTPLFXoFJZM.fM_LmCu5-bAckxc84yDavRJl2l7sYE3OAsq3JRTlmn8&dib_tag=se&keywords=sho+wifi+camera&qid=1741386028&sprefix=sho+wifi+camer%2Caps%2C93&sr=8-3 or type 'SHO wifi camera' in Amazon's search bar."]
["Are there any other outdoor cameras available?","Yes, there are Zmodo battery cameras available on Amazon. Here is the link: https://www.amazon.com/Zmodo-Wire-Free-Rechargeable-100-degree-Alexa-Ready/dp/B0DJ1LFNRP/ref=b2b_gw_d_cue_lf_d_sccl_1/141-1693119-0779641?pd_rd_w=xo4UE&content-id=amzn1.sym.385d5c79-7be9-4802-802e-5e837b2be04a&pf_rd_p=385d5c79-7be9-4802-802e-5e837b2be04a&pf_rd_r=QEV2XW1M3JTQWM6NGNWW&pd_rd_wg=TWBXH&pd_rd_r=9e6de830-0471-47a7-8a53-f92b835b3baa&pd_rd_i=B0DJ1LFNRP&psc=1."]
["What should I do if I need a new mounting bracket for my doorbell?","You can try looking at third party sellers like Amazon, eBay, etc. to see if there are any available. Otherwise you may need to replace the doorbell."]
["Can I return the camera for a refund?","You can return the camera for a refund within 30 days of purchase. You can fill out the Return Merchandise Authorization form here https://www.zmodo.com/rma/"]
["What does wireless mean for the camera?","Wireless on that camera is referring to a wireless internet connection."]
["Does the camera require an outlet for power?","Yes, the camera requires an outlet for power."]
["Is the purchase of the camera a recurring charge?","The purchase of the cameras would not be a recurring charge. You may have a Cloud Plan subscription on another camera, which would be a recurring charge until canceled."]
["Is there a 32 channel Zmodo NVR?","There is not currently any NVRs with 32 channels."]
["Do you have the Zoom-IBH-23S model in stock?","I don't think we have that exact model in stock but there are 1080p wifi bullet cameras available on Zmodo.com."]
["Can I use another camera with my NVR?","Use this picture, match it up with your current camera cable end then search on eBay for 1st/2nd/3rd gen sPoE camera."]
["Are 3rd party cameras compatible with Zmodo NVRs?","3rd party cameras would not be compatible with Zmodo NVRs."]
["Why can’t I purchase the outside camera?","If the add to cart button is greyed out and cannot be clicked, that means the device is currently out of stock."]
["Can I buy 6 cameras and wires?","We have not made and sold sPoE cameras for several years. You can try looking at third party sellers (Amazon, eBay, etc.) to see if there are any sPoE Zmodo or Funlux cameras available."]
["Do you have a new system?","If you want to use Wi-Fi cameras, then we have a partner company, SHO, who makes cameras that would be compatible with the NVR on your account."]
["How will that connect to my DVR?","The camera would connect to the same network as the NVR system, which would allow the NVR to see the camera."]
["Can I display my wireless cameras on a TV or monitor using an NVR?","Yes, your current cameras could be displayed on a monitor using a 1080p NVR."]
["Are the ZP-IBH23-W cameras 720P or 1080P?","ZP-IBH23-W are 1080p. Currently, all of the cameras on your account are 1080p other than the camera named 'fucking mice', which is 720p."]
["What other brands are compatible with the Zmodo app?","The brands you mentioned, Zmodo and Meshare, are compatible with our app. Additionally, Funlux is also compatible."]
["What camera is compatible for easy installation without having to change any wires?","Here is a link to some cameras that will be compatible with your NVR system: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7. None of our current cameras are compatible sadly, this would be the only ones."]
["Do you still make black 1080p wired cameras?","Unfortunately, we have not produced the wired cameras since around 2018."]
["Do you have anything currently available that replaced the 1080p spoe full hd nvr security system?","We no longer make and sell NVR systems. We have Wi-Fi cameras that would connect to your network and you can view through the app."]
["Can you confirm a product's availability for me?","Yes, those are not in stock. That is why the button is grayed out on the page for the 3-pack and will not add to your cart if you click on Buy Now."]
["Are the white outdoor cameras in stock?","It looks like the white cameras are out of stock, but there are black cameras that are in stock."]
["Do the cameras have micro SD recording?","The cameras we have available currently on Zmodo.com do not have an SD Card slot."]
["Do the cameras accept a micro SD card?","The cameras we have available currently on Zmodo.com do not have an SD Card slot."]
["How can I record if I don't want cloud?","The basic cloud plan is free and included with the free app. With the basic plan you can playback motion alert clips from the past 12 hours for free."]
["Free for how long?","The basic cloud plan that is included with the app doesn't have an expiration date."]
["Why can't I buy a 1 pack camera?","It looks like one of our outdoor cameras is out of stock in the single camera packs, however, the other two styles of outdoor cameras are still in stock. The only differences are going to be either the mounting bracket or the color of the camera."]
["Are y’all out of all the new outdoor camera?","We are out of stock of the 1080p outdoor bullet cameras right now on Zmodo.com."]
["Is that on Amazon?","Yes, both links I just sent you are Amazon listings."]
["What types of outside cameras do you offer?","We have a few different Wi-Fi cameras that we make. I believe currently we only have the battery-powered cameras in stock."]
["Do your outdoor cameras have night vision and weather resistance?","The outdoor cameras have night vision and can be used outside."]
["Where can I buy your cameras?","We sell cameras at zmodo.com and on Amazon. The battery-powered cameras are only sold on Amazon."]
["Can I buy Zmodo products on Amazon and still get the 50% off that you have going on right now?","No, it would not be possible to use our coupon codes on Amazon."]
["What has replaced the sPoE NVR systems?","Currently the devices we have for sale are the Wi-Fi cameras. We have indoor Mini Pro cameras and the Outdoor Wi-Fi cameras on our store website https://www.zmodo.com/store/?qtyname=1."]
["Why is the add to cart button not working?","If the Add Cart or Buy Now button is grayed out, then that means the camera is out of stock."]
["Do you sell the battery operated camera online?","We sell the battery powered cameras on Amazon."]
["Does the battery operated camera set up the same as electric cameras?","Yes, you can set it up on the same app as your other cameras."]
["Are the battery powered cameras available on zmodo.com?","If you are looking for the battery powered cameras, those are sold on Amazon, they are not available at zmodo.com currently."]
["Does a camera purchase come with the power supply?","Yes that camera comes with a power supply."]
["What is the difference between the 1080p outdoor WiFi camera and the pro model?","The main difference was the IR lights and field of view."]
["Are Ring doorbell cameras compatible with the Zmodo app?","Ring doorbell cameras are not compatible with the Zmodo app."]
["Do you offer Zmodo doorbells?","We do not have Zmodo doorbells in stock."]
["How can I take care of this problem with adding items to my cart?","If it's not letting you add an item to the cart, it's because it's sold out. Try purchasing another camera instead."]
["What is the difference between the black and white outdoor cameras?","The only difference regarding hardware is the color itself for the same model cameras."]
["Do you offer outdoor cameras for livestock?","Yes, we have outdoor cameras that can be used to watch livestock."]
["What is the difference in the IR lights between the outdoor cameras?","Some models have multiple IR lights surrounding the lens and some only have 1, but they are both comparable in IR power to one another."]
["Do the Torch lights have night vision IR lights?","No, the Torch lights do not have night vision IR lights; they only use the light on top to illuminate the area at night."]
["What options do I have if I want to replace some cameras that are out of service with a ZP-NM28 NVR?","None of our new cameras are compatible with NVR systems, we stopped making the NVRs in 2018. We have one partner that made a newer camera that is compatible with our NVRs but that's the only option that is out. Here is the link for those cameras: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7/"]
["Is Zmodo going out of business?","If you are looking to purchase cameras, we have them for sale on our website at zmodo.com and also on Amazon."]
["What is the specific limiting configuration that prevents current NVRs from being compatible with older cameras?","The cameras use a proprietary signal so they will only work with Zmodo NVRs not third party NVRs."]
["What is my tracking number?","Tracking Number: 9434611206211931854136"]
["Which carrier is handling my order?","Carrier: United States Postal Service"]
["Why does it ask for a postal code?","Postal code is the Zip code; online orders require it for it to process. It's the same when you go to get gas, it will ask you for the postal code as well."]
["Do the cameras (indoor and outdoor) come with a power supply?","Power supplies are included with the cameras when purchased."]
["What should I do if the outdoor camera in my bundle is not in stock?","You can buy a single indoor camera and a slightly different outdoor camera separately. The price will be nearly the same for the other two devices."]
["Where can I find indoor and outdoor cameras on the website?","You can scroll up to the top to see indoor cameras and then below that for outdoor cameras. You can also take a look at the listings that I posted in my previous message."]
["Do you have a repeater for an 8 channel available for purchase?","If you are looking for replacement repeaters, then we have 4 Channel repeaters available here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O"]
["Is the 720P Mini Wifi Camera still available or has it been replaced by the Mini Pro version?","We no longer sell 720p wifi cameras. The cameras currently available for sale on Zmodo.com are 1080p wifi cameras."]
["Can you send me the link to customer support?","https://www.zmodo.com/rma"]
["Do you have any new black outdoor cameras in stock?","We do not have any new black cameras in stock. We do have some listed that are out of stock though and so their add to cart buttons are greyed out."]
["What options do you have for white outdoor cameras?","For white outdoor cameras, there are two styles of 4-pack available and one style of 3-pack. All of these listings for what is available of these are refurbished as the new stock is sold out at present."]
["How can I subscribe my camera to cloud service?","If you would like to subscribe your camera to cloud service, you may do so from the cloud section of your app by going there, selecting a plan, choosing subscribe, selecting your camera, then going through checkout."]
["Are the two outdoor cameras available?","It looks like we are currently out of stock of the indoor outdoor Bullet cameras, looks like we ran out of stock due to the sale."]
["When does the MLK sale end?","The MLK sale will be going on from 01/10/2025 to 01/20/2025."]
["Can I still use the discount after the cameras are sold out?","If we are still out of stock by then unfortunately the discount can't be added retroactively after the sale has ended."]
["What models of cameras would work with my older Zmodo cameras?","The closest camera would be a 1080p wifi bullet camera. These 1080p bullet cameras work with just the app, they are not compatible with Zmodo NVRs."]
["Can I store video on an external drive?","The chat does not provide a direct answer to this question."]
["Can I also view the videos from a phone app?","The chat does not provide a direct answer to this question."]
["How do I see the battery cameras?","There are SHO 1080p wifi cameras available on Amazon as well - these cameras need to be plugged in for power but connect to your router wirelessly. They are compatible with the Zmodo app. Copy and paste the link or type 'Zmodo battery camera' into Amazon's search bar."]
["Do you offer outdoor cams that are battery or solar powered?","We do not currently have any devices of that nature. All of our current cameras would require the cameras be plugged into normal wall outlets."]
["What warranty is on the refurbished camera?","The Certified Renewed product has been tested and certified by the manufacturer, Zmodo, to look and work like new. The refurbishing process includes full functionality testing, basic cleaning, inspection, and repackaging. The product ships with all relevant accessories and comes with a minimum 90-day warranty, which includes a 30-day return-for-refund warranty."]
["What warranty is on the new camera?","The warranty for a new camera is 1 year."]
["Why can't I add anything to my cart?","The cameras are out of stock. That is why the 'Add to Cart' button is grayed out on those listings."]
["What does it mean when the 'Add to Cart' button is grayed out?","When the 'Add to Cart' button is grayed out on the listing, that means they are not available."]
["Does the Indoor Mini Wi-Fi camera require to be plugged in or is it battery operated?","The Indoor Mini Wi-Fi camera does require to be plugged in for power, it is not battery operated."]
["Can I place the Indoor Mini Wi-Fi camera outdoors?","We do not recommend placing those cameras outdoors as they are meant for indoor use only and are not weatherized."]
["What is the tracking number for my order?","The tracking number for your order is 9400111206211571892374."]
["What should I do if the camera is tied to another account?","To unbind it, I will send an unbind request to the email that the camera is tied to. If they respond to the email giving permission, or after 30 days of no response, I will be able to unbind it."]
["What email was the unbind request sent to?","The unbind request was sent to the email jts********@gmail.com."]
["How long will it take to unbind the camera if the previous owner does not respond?","If the previous owner does not respond to the unbind request for any reason, we can still unbind the device, but we would have to wait the minimum time, which is 30 days."]
["Do you have stock of outdoor wifi cameras?","Due to recent promotions, we are unfortunately mostly out of stock of our outdoor cameras currently as they are some of our most popular devices. We do have some refurbished and there may be more available on Amazon as well."]
["Do you have replacement POE switches in stock or can you tell me where to order them?","Unfortunately we have not produced sPoE repeaters in many years, but you could potentially use this 4-channel NVR as a way to connect and power the cameras. It would need to be plugged directly into the main router so if you would need more than one you would need to make sure you have enough ethernet ports on your router for your NVR and however many of these you would need. Because this NVR is being sold to act as a repeater, the NVR functionality is not supported. https://www.ebay.com/itm/375286206306"]
["Does this work with 720 cameras?","Yes, the repeater would work to power and connect 720 or 1080p sPoE cameras as it is just being used for power and data connection."]
["Where can I get a new plug for my camera?","The camera that is on your account will use a 5V1A power adapter with a micro-USB connector. It is a fairly common power adapter and you can find them at BestBuy, Walmart, or online at Amazon for usually less than $10."]
["What should I do if my camera is blinking green and not recognizing the QR setup?","Please restart the camera, then try the QR setup one more time to see if it will read the code. It will not be able to read it if the red night vision lights are on. Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should go to a solid blue, and the app will ask you to name the device if it’s not on your account yet."]
["What NVR do I need for my cameras?","The four cameras mentioned earlier are not compatible with NVRs in general. We have not produced NVRs since around 2018, and many newer devices use a different type of video compression that the NVR cannot understand, resulting in black screens. Only earlier cameras that do not use that compression type would work with NVRs."]
["Do you have any systems to record?","We do not have any NVRs to record for sale, just cloud service subscriptions."]
["What is the difference between wireless cameras and other cameras?","All of the cameras that we sell currently are Wi-Fi cameras that connect to the internet wirelessly."]
["How long after removing devices from subscriptions will the subscription be cancelled?","When you change or cancel the subscription, you will still have the remaining subscription time that was paid for."]
["Which cameras use more efficient video coding?","The new cameras on our website will use the newer video coding method."]
["Do you sell a door bell?","We do not currently have any doorbell cameras in stock. You can check third party sellers (Amazon, eBay, etc.) to see if there are any Zmodo doorbell cameras in stock."]
["Do you guys have wireless battery cameras?","We do not sell battery powered cameras. Our cameras plug in to an electrical outlet for power."]
["Do you guys carry this type of camera?","We do not sell battery powered cameras. Our cameras plug in to an electrical outlet for power."]
["When will my camera order arrive?","Your order should arrive tomorrow, Sat Sept 14."]
["What product fits the requirement of a simple camera that plugs into the wall, has two-way audio, and illumination at night?","If it is an indoor camera, then the Zmodo Mini Pro camera plugs in to an electrical outlet for power, it has 2-way audio, and has an infrared light for night vision."]
["How does the camera illuminate at night?","It has an infrared light that it projects to see at night. It would not light up the room for a person, but the camera can still see at night."]
["What country is the camera manufactured in?","The cameras are made in China."]
["What country is the phone app software developed in?","We have developers in the US and in China."]
["Why can't I add items to my cart?","If the Buy Now or Add to Cart button is grayed out, then that specific listing is out of stock."]
["What should I do if the item I want is out of stock?","You may need to wait for the item to be restocked or consider purchasing a different pack that is available."]
["What is currently in stock for outdoor cameras?","For outdoor cameras, it looks like only the 3 and 4-packs of the refurbished cameras are still in stock."]
["What is a good Wireless NVR for 8 Zmodo wireless cameras?","We unfortunately no longer sell NVRs or wired camera kits."]
["Is there any package deals that your iCloud is offering for multiple devices?","Zmodo cloud plans are per device. There isn't a bundle cloud plan option."]
["Can I change my account email address?","Unfortunately, it is not possible to change the account email address since that's the actual account identifier. You would need to create a new account with the new email address."]
["How can I cancel my subscription via Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["What are your live chat hours?","Live agents are here on live chat M-F 9am-6pm CT."]
["Is the Zmodo Torch 360 in stock?","We are currently out of stock of Torch 360 cameras and do not have an estimated restocking date at this time."]
["Where can I look to purchase a Zmodo video doorbell?","You can try Amazon, Walmart, eBay, there may also be other sites that people are listing the doorbells on as well if people are reselling them."]
["Is there any information on when a new model of Zmodo doorbell will be released?","There is no word on a new model of doorbell at this time."]
["Are Zmodo cameras ONVIF?","Our devices do not support ONVIF."]
["Can I connect to a NVR with your cameras?","Our devices do not support ONVIF."]
["Can I connect the cameras with my Amcrest NVR?","Our devices do not support ONVIF."]
["Is there a way I can cancel an order I placed yesterday even though I’ve received an email stating my product has been shipped?","If the camera has already been shipped, there's not a way to cancel it mid shipping. Once you get the device, then you can do a return."]
["Are y’all going out of business or something?","No, the company is not going out of business. Due to the sale, some of the cameras on the zmodo.com store may have gone out of stock for the moment."]
["Can the new battery operated camera be used with the same Zmodo app?","Yes, you would use the same app."]
["How long does the battery last before recharging?","The battery life would depend on the settings you have on it and the location. There is no real way to know, because it activates when it detects motion, so it would vary greatly depending on the frequency of motion in the area."]
["Do you have Zmodo camera mounting brackets?","If the other cameras are the same as that camera, then you can purchase a bracket here https://www.zmodo.com/bracket-for-cameras.html."]
["Where can I purchase a Zmodo Greet doorbell camera?","You can try looking at third party sellers (Amazon, eBay, etc.) to see if there are any Zmodo Greet doorbell cameras for sale."]
["Is your Zmodo 1080p Indoor/Outdoor WiFi Camera supported by 5GHz?","No, the cameras will only connect to the 2.4 GHz network. Pretty much every router makes both the 2.4 GHz and 5 GHz networks."]
["Where do I purchase a replacement power adapter for my camera?","A replacement power supply can be purchased here https://www.ebay.com/itm/374229394064."]
["Is there a replacement power adapter available on Amazon?","Unfortunately there is none for sale on Amazon currently."]
["What type of power supply can I use if I can't find the original?","You could use an off brand micro ubs 5 volts 1amp power supply with a 5ft cable."]
["Do you have brackets for that doorbell available?","Unfortunately, it looks like we do not have brackets for that doorbell available any longer. You can try looking at third party sellers like Amazon, eBay, etc. to see if there are any available. Otherwise you may need to replace the doorbell."]
["Does Zmodo support SHO?","We are currently out of stock of outdoor cameras on Zmodo.com. There are a couple options available on Amazon though."]
["What are some options for outdoor cameras?","2-pack SHO 1080p wifi bullet indoor/outdoor cameras, these cameras are compatible with the Smartz app. You can find them on Amazon. Alternatively, you can also check the Zmodo battery camera on Amazon."]
["What should I do if the link is not working?","You will need to either copy and paste or type SHO wifi camera or Zmodo battery camera into Amazon's search bar."]
["What should I do if the cameras I want to purchase are not adding to the cart properly?","Those cameras are sold out, you can try to check on third party sites such as amazon to see if they have any of those in stock in their warehouses."]
["Are there any outdoor cameras in stock?","All of the indoor outdoor bullet cameras are out of stock, looks like we ran out of stock due to the ongoing sale."]
["When will the cameras be restocked?","I do not have an estimated wait time for the restock at this point, I would recommend just checking periodically if they are in stock or not by trying to add them to your cart."]
["How do I get part model bs-0001?","We do not sell the repeaters anymore, you will have to look on third party sites such as eBay more than likely for a NVR repeater. We no longer make the repeaters or NVRs."]
["Where can I find an NVR repeater?","You can look on third party sites such as eBay for an NVR repeater. I was able to find this 4CH NVR repeater in stock on eBay you can try checking out: https://www.ebay.com/itm/375286206306?_skw=ZModo+NVR+repeater&itmmeta=01JCRQB991F59RPWCAB1314PQE&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O&itmprp=enc%3AAQAJAAAA8HoV3kP08IDx%2BKZ9MfhVJKkZyqyGq5poD08w%2FkgjOTyojdiMDmvUa28oye1DZCBdKEiYKeoLDtr99oXeiui5y4EAtNkCT8VsJfuxI5WKaf8%2FnYeuFDyWtxVVHWap5BRrcNSuNYnu7QzQb1zXE%2BcyhZi41Zr8IGAPhjd7rMJNFnk5ZbkuSrgEwf%2BBlA2ECcb80i%2BIgKZ1VOuAtLXBsW4RfXY0xxTvVok%2BzOQKkOzw4jVqB%2B%2BRgXfrkprzL6mmmcygAGpafzhjwISPhl9%2B6sc99Al%2BBnj2hZbd48GOSJsQc9BC1FfZp81j%2BixvxiQ%2BHNdZmg%3D%3D%7Ctkp%3ABk9SR8yUrZfmZA."]
["Do you have any fisheye ceiling cameras?","We do not have any current cameras that are the fish eye type for sale, we have sold them in the past though so you can keep an eye on our store should we ever make another fish eye like ceiling camera model."]
["What is the largest angle outdoor camera that you have?","The largest angle we have is our indoor outdoor cameras which are 98 degree viewing angle."]
["Is the outdoor cameras completely wireless?","Those cameras connect to your internet wirelessly through Wi-Fi. The cameras plug in to an electrical outlet for power."]
["What should I do if a camera is out of stock?","If the camera is out of stock, you can wait for more stock to come in or try looking for the camera on Amazon to see if it's in stock in one of their warehouses."]
["How soon can I buy a doorbell camera?","We don't have any of the doorbell models in stock. You can check third party sites such as Amazon, Ebay, etc. to see if there are any listings on there."]
["Is zmodo torch available?","For the ZModo torch cameras we do not have any in stock, we have sold out of the previous model and have not come out with a new model, you can look on third party websites such as amazon or eBay for them though."]
["Where can I order power cords?","You can find them at BestBuy, Walmart, or online at Amazon."]
["How do I exchange indoor cameras for outdoor cameras?","We do not have an exchange program, however you can do an RMA for return for refund for 2 of the 5 cameras you ordered, then once that is processed you would be free to order other cameras if you wish."]
["Where can I find the RMA form?","Here is a link to the RMA form where you can do the RMA and where it explains the RMA policy: https://zmodo.com/rma. Anywhere on the form that has a star is required, you also will have to attach a picture for it to submit properly, you will know it's submitted when it gives you an RMA number (it's like a case number) then once the RMA department's team has reviewed the form they would send further info for the return process."]
["Do your cameras have SD Card storage?","The cameras on your account do not have SD Card storage. We have battery-powered cameras for sale on Amazon that do have local storage available."]
["How can I buy just a repeater for my existing Zmodo camera system?","If you are looking for replacement repeaters, then we have 4 Channel repeaters available here https://www.ebay.com/itm/375286206306?itmmeta=01HQXP2BEMQV0GDRFPDTNVHBYK&hash=item5760cd0f62:g:-gcAAOSwCrRl4h5O."]
["Are there any 8 channel repeaters available?","No, there are not any 8 Channel repeaters available. You can use two 4 Channel repeaters in place of an 8 Channel repeater."]
["Do you sell doorbells anymore?","Unfortunately, we do not have any doorbells in stock currently. I do not have any details on when they will be back in stock. You can try looking at third party sellers (Amazon, eBay, etc.) to see if there are any Greet doorbells available."]
["Are there any other companies' doorbells that are compatible with the app?","There would not be any other brands that would work with the Zmodo app. It would need to be a Zmodo doorbell."]
["What should I do if my cameras are not connecting?","The cameras should just plug in to the NVR and the DVR. If they are not powered up, ensure they are plugged in properly. You can also try downloading the Zsight app to add the DVR to the app, but note that the Zsight app and legacy systems are no longer supported."]
["What systems do you currently offer?","We currently make and sell Wi-Fi cameras. You can go to zmodo.com or Amazon to see the cameras that we have for sale."]
["Can I use the cloud as a DVR for the Wi-Fi cameras?","Yes, you can subscribe the cameras to a Cloud Plan to record continuously to the cloud if you would like to."]
["How do the individual Wi-Fi cameras connect?","Each camera connects to the Wi-Fi network and app individually."]
["What's the difference between the black and white outdoor cams?","Generally the difference is minimal if there is any real difference beyond color, but you may check specifications on each product page of our website for further details."]
["What should I do if the checkout screen is not coming up?","You may want to try using another browser or another phone, tablet, or computer. Additionally, you may want to try using your cellular data on your phone instead of your Wi-Fi."]
["Can you check to see if my new cameras are compatible with my NVR?","Driveway and driveway 2 are not compatible with the NVR and you wouldn't not be able to see the playback."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Is there a reason why my camera doesn't record sound?","Your cameras do not have a microphone or speaker so they do not record audio due to that."]
["How do I check and make sure I’m connected to the right Wi-Fi for my camera?","The app does not show the Wi-Fi network that a camera is connected to. You can check the router settings to see the list of connected devices."]
["Can the Flashback playback speed be slowed down?","Flashback speed cannot be slowed down, if you download the flashback you can do what you would like with the video and could find applications to slow it down however that is beyond our scope to recommend particular applications to do that for you."]
["How do I contact a support agent?","In the future, if you say Agent or Representative in the chat it will direct you to a live agent faster if it's during our working hours."]
["What are the setup steps for the QR code setup?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What are the setup steps for the Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to, is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if my camera is blinking green and not reading the QR code?","If your camera is blinking green, it means the camera is not seeing the code at all. You should try emailing a screenshot of the QR code to Support@zmodo.com for further assistance."]
["What does a solid green light on my camera indicate?","A solid green light on your camera typically indicates that it is online. However, if it is blinking green, it may not be connecting properly."]
["What should I do if my camera is offline?","If your camera is offline, it may be connecting to a network but not getting any internet. Check if there are any old routers or Wi-Fi extenders it could be connecting to."]
["How can I schedule a callback appointment?","You can tap on Schedule Call if you would like to make a callback appointment."]
["What does it mean when my camera is flashing blue?","The camera flashing blue typically indicates that it is in the process of connecting to Wi-Fi or is attempting to add to the network."]
["What does it mean when my camera is flashing green?","The camera flashing green usually means that it is ready to connect or is in the setup mode."]
["What should I do if my camera can't read the QR code?","If your camera can't read the QR code, make sure that dark mode is turned off in the display settings, as it can make it difficult for the camera to read the QR code. Additionally, ensure that your phone's location is on and that the app has the necessary permissions to access location services."]
["How do I check to see what WiFi I am connected to?","There is not really a way to tell what Wi-Fi is connected for a camera other than checking the device list on the router itself."]
["Do you still sell doorbell cameras?","We used to have doorbells but we are out of stock and do not have an estimated restocking date for doorbell cameras at this time."]
["How might the IP address appear in my router?","Your router settings should display all of the devices connected to your router. It will show the IP Address of each device."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What are the callback appointment hours?","We do our callbacks Mon-Fri 9AM-12PM and 1PM-5PM CST."]
["What should I do if I can't move forward with the callback appointment form?","If you have any dashes or spaces in your phone number, then you will want to remove those. Just the numbers."]
["Will my Zmodo cameras work with T-Mobile 5G home internet?","Any home or small office router should be capable of making both the 2.4 GHz and 5 GHz Wi-Fi bands. The 5G that is listed in your T-Mobile internet is the 5G cell service, which is how the router connects to the internet. That 5G is different from the 5 GHz and 2.4 GHz Wi-Fi bands."]
["How do I update my payment using Google?","Here is a link with info on how to update your Google payment method: https://support.google.com/googleplay/answer/4646404?hl=en&co=GENIE.Platform%3DAndroid"]
["Where would I find this Schedule Call?","In the chat window above my previous message."]
["What does it mean when the device is offline?","Device offline means the camera is not connected to your network."]
["What should I do if my camera is offline?","You would need to set the cameras up again to get them online."]
["Can I use the same username and password for both the meShare app and the Zmodo app?","Yes, you can login to both the meShare app and the Zmodo app with the same username and password."]
["How can I see all my cameras in the meShare app?","If you login to the meShare app with your phone number, you will see your 4 cameras."]
["What should I do if I don't remember my password?","If you don't remember your password, you can reset it. On the app login screen, tap on 'forgot password' to reset it."]
["What time should I try to contact the agent again?","You could try around 5:30pm CST, that may be a good time to try again."]
["What time is 5:30pm CST in Orange County, CA?","That would be 3:30pm PST for you."]
["How do I pay what I owe?","Your cloud plans are through your Apple account. You could make sure your payment method is up to date for your Apple subscriptions."]
["What do I need to do to use the scheduler for upgrading service?","For the scheduler, you must not have any dashes or add any spaces in the phone number, and you have to add the area code."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support outside of live chat hours?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["Can I buy replacement sPoE cameras separately?","We do not produce sPoE cameras anymore so if you would like to buy replacement sPoE devices, it would need to be through resellers selling used products online."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I get help to use my DVR on my new phone?","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How can I set up a customer service call?","You can tap on Schedule Call to make a callback appointment if you would like to."]
["What time is my scheduled call?","The call is scheduled for 4-5 PM CST."]
["What number will the call come from?","It will likely be from the same phone number. It will for sure be a 217 area code, but it will very likely be the same phone number as before."]
["What are your hours on the weekend?","We only have live agent support Mon-Wed 9AM-7:30PM central time. Mira is available 24/7 for questions though so if you want to contact during the weekend you would get Mira."]
["How do I manage my subscription on the camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I set up a call schedule?","I sent the call scheduler now into the chat above. If you have any trouble scheduling a call or submitting it, just let me know."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["What should I do if I have an appointment for a call?","If you have an appointment scheduled, then we will give you a call during your appointment time."]
["Does the camera record audio and video?","The cameras on your account do not have audio functions."]
["How can I reset my Zmodo account password?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["How do I set up my cameras using the QR code?","You can use the provided QR code to set up your cameras. If the indicator light on the camera is blinking green, it is ready to be set up. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. Tap the '+' icon on the app home screen in the top right. Please scan the attached QR code when it asks for your startup guide. Follow the in-app instructions to complete the setup. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if I don't have a QR code for setup?","You will want to contact Goaofoeoi support for setup instructions. Goaofoeoi's support contact email is Andrew@szqunanjie.com."]
["Can I see footage from last night?","It looks like you were not subscribed at that time so there would not be any footage recorded nor any that could be 'unlocked' or anything of that nature."]
["I can't update my system","Hi my name is Wendy. Camera named CH2 shows offline. Is this the camera you are needing help with?"]
["Can I have a number to call you guys?","You can tap on Schedule Call to make a callback appointment."]
["How can I reset my app password?","You can reset the password from the web app on a computer. Here is a direct link to reset the app password: https://user.zmodo.com/changepwd."]
["Is there a phone number I can call?","No, we do not have any inbound support. We only have outbound calling for support that is done via schedule."]
["Is there a custom support number I can call?","We do not have an inbound support number, though you may schedule a call if you would like for a future time."]
["Is there a way to retrieve deleted footage?","No, once footage is gone, it is gone for good. On our end footage stays only as long as the plan you had at the time it was recorded allows and if you did not download it to keep permanently, it would be gone."]
["Do you have technicians that do onsite setup?","We do not have technicians that do onsite setup."]
["Can I connect my ZP-IBH27-W to 3rd party NVR devices?","Our devices would not be supported on 3rd party NVRs."]
["Can I view my cameras from a web browser?","We support viewing via browser from user.zmodo.com. You would log into the account you have the cameras tied to and then can view the cameras from there."]
["What are the callback appointment hours?","Our callbacks are scheduled Mon-Fri 9AM-12PM and 1PM-5PM CST."]
["What time is it in CST?","It is 9:58 AM CST."]
["Is there a way to extract the data from the SD card to a computer?","You can try connecting the SD card to a computer to see if it can see any data on the SD card or format it."]
["How can I reset the temperature and humidity readings on my Zmodo Pivot?","You can reset the pivot and reconnect it with the Zink setup. Also, make sure it is not on a hot surface, on another electronic device that may produce heat, or directly in the sun (like a window)."]
["What should I do if I can't connect my camera and it asks for a barcode?","You will want to contact Goaofoeoi support for assistance with your camera setup. You can reach them by email at Andrew@szqunanjie.com."]
["How can I request old recorded clips?","With the basic free cloud plan, you can playback up to 10 second motion alert clips from the past 12 hours."]
["Why isn’t my Zmodo working?","I'm sorry to hear that your Zmodo isn't working. Can you please provide more details about the issue you're experiencing?"]
["Why hasn't anyone called me for my scheduled call?","Your callback is scheduled for 11-11:59 AM CST. It is currently 10:04 CST, so your callback appointment is not for another hour."]
["What is the customer service phone number?","You can tap on Schedule Call to make a callback appointment."]
["Do you have a replacement wire for my camera?","Unfortunately, we do not have a replacement for the wire that goes into the camera. If the camera is still under warranty, you could fill out the RMA to repair or replace the camera. The cameras would have a one year warranty when purchased new from us."]
["How can I talk to a live Zmodo agent on the cell phone?","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["What should I do if my phone number won't submit when scheduling a call?","Make sure you do not have any dashes, spaces, or parentheses in your phone number. It will only accept it with just the numbers."]
["How can I check which wifi network my cameras are connected to?","There is not a way to directly check this in the app, but you could unplug the router and then check if the cameras return to setup mode (flashing green) shortly after. If they remain solid blue you'll know they're still connected to another network."]
["How do I remove a device from my account?","To remove a device from your account, please follow these steps: Go to the device's Live View, tap the gear icon, tap the three dots icon, and select 'Delete Device.'"]
["How can I change the time zone on my camera?","Tap on Live for the camera. Tap on the Gear Icon in the top right corner. Tap on the three dots in the top right corner. Tap on Device Time Zone and change it to another time zone. Then tap on Device Time Zone again and change it back to the correct time zone."]
["Whats the email for customer support?","The email for customer support is support@example.com."]
["How can I weatherproof the cords of my indoor/outdoor cameras?","To better weatherproof the cords, buy some heat shrink tubing, cut and place it on the cord where the two connectors meet, then use a hair dryer or a bit of heat to shrink it into place. After that, use some Plumbers tape on both ends of the shrink wrap to seal it off from moisture for the cameras' lifetime."]
["What are the device IDs on the cameras?","The device IDs will be listed on stickers on each camera, they will start with ZMD or GSG."]
["Can I schedule an appointment for phone call back?","You can tap on Schedule Call to make a callback appointment."]
["Do the cameras on my account have a sound/audio feature?","The cameras that you have on your account do not have a sound/audio feature."]
["What outdoor wifi camera with audio can I purchase?","Please take a look at the Zmodo battery camera available on Amazon: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_2/132-6977896-3820560?pd_rd_w=FoEws&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=PJ2HDNGVDSNSTMSHX2GM&pd_rd_wg=KsAdR&pd_rd_r=47923b9d-0006-4f97-9399-f60bcdbca504&pd_rd_i=B0DJ1LFNRP&psc=1."]
["What indoor camera with audio can I purchase?","You can check out the Zmodo indoor Mini pro camera available on Zmodo.com: https://www.zmodo.com/1080p-indoor-wifi-camera."]
["Are the Zmodo 1080p Indoor/Outdoor WiFi Cameras in stock?","We are currently out of stock of the outdoor bullet cameras on Zmodo.com."]
["Where can I find the 1080p SHO bullet outdoor cameras?","There are 1080p SHO bullet outdoor cameras available on Amazon."]
["Is there a link to a 2-pack of the SHO cameras?","Link to a 2-pack of the SHO cameras: https://www.amazon.com/SHO-Smart-Weatherproof-Detection-Home/dp/B0978WDJK7/ref=sr_1_1?dib=eyJ2IjoiMSJ9.KslFn9z3bMnZbJ6EF6TOahkCbcp7F8siKfGtTPM4q-A.dxMhImyck2KUcIRuxGd2V3pIK9irv-2UbpxrWQnPBoc&dib_tag=se&qid=1740676630&sr=8-1&srs=121155139011"]
["What is the name of the new app?","The newest app is Smartz Eaze."]
["Si yo pago el servicio de la nube hoy, puedo ver lo que sucedió ayer?","No, el servicio en la nube no es retroactivo. Solo comenzará a grabar después de iniciar el servicio."]
["What is the contact number for customer service?","You can tap on Schedule Call to make a callback appointment."]
["How much is it to add where I can talk thru camera a month?","The cameras you have on the account currently do not have a microphone or speaker so it does not support two way audio due to that."]
["How do I make the speaker work without paying?","The microphone is not a paid feature at all."]
["How do I make the microphone work?","The microphone is not a paid feature at all."]
["Will the Smartz app work for resetting my forgotten password?","Yes, you can use the Smartz app or the ZModo app to reset your password if you already have an existing account."]
["Do these cameras have a speaker to talk with?","I looked up the camera model that is on this account and it does not have a microphone."]
["What are the callback appointment hours in CST?","The callback schedule is CST. Our callback appointments are 9AM-12PM and 1PM-5PM CST."]
["How do I enter my phone number for a callback appointment?","When you enter your phone number, enter just the numbers. It will not accept it with the dashes in the phone number."]
["What should I do if I want a callback appointment for 5-6 PM EST?","If you want a callback appointment for 5-6 EST, then you will choose 4-5 CST."]
["What should I do if there are no available callback appointments?","You can schedule a callback for Monday or I can help you here in the Live Chat support."]
["Is the call scheduler in central time or eastern time?","It is for central timezone for all the times yes."]
["What is the device ID on the camera?","The device ID will be listed on a sticker on the camera and will start with ZMD or GSG."]
["Change wifi","Hi my name is Wendy. Are you needing help setup cameras named front house, back house, side house, front house 1?"]
["What doorbell cam is compatible with Zmodo's software?","Only Zmodo doorbells are compatible with our app, though unfortunately we do not have any new ones available and at present only used models via third party sellers would be an option. It's possible we may release new ones in the future though."]
["How do I cancel my service?","I'm unable to cancel the subscription on my end, as it's managed through Google. However, I can guide you through the process."]
["How can I set up a call back?","You can tap on Schedule Call to make a callback appointment."]
["Why can't I add the Wyze Cam Pan V3 to my account?","The Zmodo app does not support Wyze cameras. You will need to use the app provided by Wyze."]
["How do I delete my account?","When you are deleting the app, it should give you the option to also delete the account. If you have trouble with that, just contact us again and we would have you submit an account deletion form to us via email."]
["What is the support email?","Support@zmodo.com is the email."]
["How do I reset my Zmodo account password?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["How can I schedule a call with a representative?","You can tap on Schedule Call to make a callback appointment if you would like a call from a representative."]
["How can I edit which cameras have the cloud plans?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How can I make a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How do I make a callback appointment?","To make a callback appointment, please tap on Schedule Call in the chat window."]
["How long is the plugin cord?","The cords that come with the cameras are 5ft long."]
["How do I enable the backup for my second camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What is the phone number for support?","We do not have an inbound number to call, but we do have outbound calling done via schedule. You can schedule to speak with a rep over the phone."]
["How can I subscribe to new cloud plans?","You can subscribe to new cloud plans either on the phone app or on a web app from a computer: user.zmodo.com."]
["How can I reset my camera?","You can tap on Schedule Call to make a callback appointment."]
["How do I remove and add cameras to my plan?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How can I share my cameras with my sister on the Smartz Eaze app?","Your sister will need to set up her own Smartz Eaze app account first. Then you can share your cameras with her by tapping on 'My account', 'sharing', choose the cameras you want to share, enter your sister's email she used when creating her own Smartz Eaze App account, tap on next, choose what features you want to share, then tap on 'Send'."]
["How can I check the camera's current status?","To check the camera's current status, look at the indicator light on or inside the camera. Is it blinking green or solid blue?"]
["Can you access my cameras?","We cannot view the video from your cameras. Only people with access to your account by logging in with your email address and password would have access to your cameras."]
["Can I have someone call me on my new camera?","You can tap on Schedule Call to make a callback appointment."]
["Where can I buy a Zmodo Mini IP camera in Europe or the UK?","On our website we only sell to the Contiguous US continents directly. For purchases outside of that I would recommend using third party's sites such as Amazon or eBay, you can try looking up the Zmodo Mini or Zmodo in general then browse to see what options are available for your continent there."]
["Did Zmodo have a store in Germany?","We did sell direct to Europe years ago but no longer at this time. Only option would be for you to keep an eye on those third party's such as Amazon or eBay for our products."]
["What should I check on my router settings for the cameras to work?","You would want to make sure the wifi network itself is a 2.4GHZ network, it's fine if it's a dual network, also make sure it's set to WPA1 or 2, not WPA 3 (it's a firewall setting for the network typically)."]
["What should I do if my camera lights are flashing green?","If the camera lights are flashing green, it means it didn't take in the signal. You should check and make sure you're still connected to the ZMD_SAP network."]
["Does the Zmodo 1080p Wi-Fi Security Camera (Renewed) come with a power supply?","If it is a camera available for sale on Zmodo.com it will include a power adapter."]
["What days are callbacks available?","Callbacks are Mon-Fri from 9am-12pm and 1pm-5pm CT."]
["What should I do if my phone can't get cameras from the Zsight app?","If your device is not compatible with the Zsight app, then you can still use the local features of the DVR by connecting it to a monitor or television."]
["Is my Zmodo camera connected to an account or can I sell it?","The device is unbound and is free from information, which means if you were to sell or give this device away, the new owners won't have any trouble/issues with the setup."]
["How can I restart my cloud service on my cameras?","You would need to sign up for new cloud plans on your cameras. The 2 cloud plans are expired."]
["Is there a way to get the Mac address for the cameras on my system?","Yes, you can find the MAC address for the cameras on your system by accessing the camera settings through the app or web interface. Look for the network settings section where the MAC address is usually listed."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How to set up voice on the cameras?","The outdoor bullet cameras connected to this account do not have an audio feature that is why the microphone is grayed out. If you are wanting a wifi camera with audio please take a look at the mini pro indoor camera: https://www.zmodo.com/1080p-indoor-wifi-camera/ or the outdoor battery camera: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_2/132-6977896-3820560?pd_rd_w=bUjJy&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=MDVERPB2W17SQSE6NGY4&pd_rd_wg=erGGl&pd_rd_r=c0e6f92b-757a-4de2-a926-a6c30386e316&pd_rd_i=B0DJ1LFNRP&psc=1. Both have 2-way audio."]
["What should I look for to find the device ID on my camera?","The ID will be on a sticker on the camera, it will start with ZMD or GSG."]
["¿Cuáles son los horarios de atención al cliente?","Los agentes de chat en vivo están disponibles de lunes a viernes, de 9 a. m. a 12 p. m. CST y de 1 p. m. a 6 p. m. CST. Sin embargo, estaremos cerrados los jueves y viernes por el Día de Acción de Gracias."]
["Can I add a wireless garage door opener?","We do not sell garage door openers so if you purchase one from a different company you would need to use their app. It wouldn't be compatible with the Funlux app."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How long should my camera last?","The lifespan of a camera can vary, but if it is not powering on after 3 years, it may be broken."]
["How do we reset the internet?","To reset the internet, connect the NVR to your new router with an ethernet cable running from the back of the NVR to the router. If the indicator light on the camera is blinking green, that means the camera is ready to be set up. Move the camera next to your router and remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["¿Tienes preguntas?","Por favor déjame saber qué preguntas tienes."]
["Does my camera have an audio feature?","The cameras connected to this account do not have an audio feature. No sound."]
["Do I have a payment due?","It looks like the subscription on your account will be renewing tomorrow. To check the status of your subscription managed by Google, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to see its status."]
["Is the ZP-IBH15-S compatible with ZM-55888001-S model camera?","That camera is compatible with NVR systems if that's what you're asking yes."]
["What is the number to call for support?","You can tap on Schedule Call to make a callback appointment."]
["How do I share a camera with others in the boutique/salon?","You can share devices with other accounts by entering the email address in the Sharing Management in the Device Settings. Tap on Devices and then tap on the camera you want to share. That will open up Device Settings and you can tap on Sharing Management. Then tap on the plus sign and tap on Share by Email and enter the email address of the account you want to share the camera with and set the permissions you want to allow."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How do I cancel my free trial on the cloud?","To cancel your free trial, open the Apple settings, click your profile, choose subscriptions, then tap on the subscription and choose cancel. You will know it is canceled successfully when it shows an expiring date."]
["Can I link a Zmodo camera to a website for live feed 24/7?","You may use user.zmodo.com to access from a computer, though it is not meant for constant viewing."]
["When will the cloud plans renew?","The cloud plans will next renew around Oct 15, 2024."]
["How do I power cycle the cameras?","Yes, you would unplug the camera and plug it back in to restart the camera."]
["Where can I find the device ID on my camera?","The device ID will be on a sticker on the camera and it will start with ZMD or GSG."]
["Do you support older dvr/camera systems?","Legacy devices such as DVR are no longer supported within the app and can only be used locally, we are unable to provide customer support in regard to legacy devices so you will have to troubleshoot the device on your own unfortunately."]
["What should I do if my yearly charge did not go through?","It looks like your cloud plans are through your Google Play account, make sure your Google Play payment method is up to date."]
["How do I cancel my subscription?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How can I talk to someone on the phone about cloud issues?","You can tap on Schedule Call to make a callback appointment."]
["What should I do if I changed my Wi-Fi provider and my cameras are not working?","Whenever you change the Wi-Fi name, password, or router, you have to go through the setup with the new Wi-Fi info."]
["How do I reboot my cameras?","I would advise rebooting all the cameras by unplugging and plugging them in, then go through the QR code setup while your phone is connected to your 2.4GHZ network."]
["What time do you close?","We will be closing at 6PM central time."]
["How can I schedule a callback for tomorrow?","You can check to see the available times for tomorrow and schedule the call from there. When you fill in your info, be sure not to put any dashes or spacing in the phone number area, and all the times listed are for central time zone."]
["Is there a number I may call to speak with someone?","You can tap on Schedule Call to make a callback appointment if you would like to speak to a representative on the phone."]
["Who can I talk to at Zmodo to submit a Search Warrant?","You can contact the Zmodo Legal Department at legal@zmodo.com."]
["How far back can I playback clips?","You should be able to playback clips from the past 60 days. The farthest back you would be able to playback would be July 27."]
["How do I cancel my cloud subscription?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["What should I do if my cameras are bound to another account?","You would need to reach out to Rraycom's support team for further assistance. Rraycom@hotmail.com is their email."]
["How can I add my old digital video recorder model h.264 to the Zmodo app?","Unfortunately DVRs are no longer supported and cannot be viewed remotely any more. You can view the cameras connected to your DVR by plugging a monitor to the DVR and view them locally. Remote viewing is no longer supported."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I schedule a call?","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a phone call?","You can tap on Schedule Call to make a callback appointment."]
["Cuántas cámaras salen conectadas?","Hay 3 cámaras vinculadas a la cuenta en este momento."]
["Why can't I see all my cameras on NVR view?","Cameras named Office & Shop are not compatible with NVRs. You can only view these 2 cameras on the app."]
["Why did my subscription charge go through the app without giving me a choice of cards?","It looks like you are subscribed via Apple, so it used the payment method linked to your Apple account."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Do you have physical stores in New York?","We do not have any retail locations."]
["How do I schedule a call?","You can tap on Schedule Call if you would like to make a callback appointment."]
["What should I do if I can't submit my phone number in the callback form?","If you have the dashes in your phone number, then you will need to delete them when you are entering it in to the callback form. Just the number, no dashes, spaces, or parenthesis."]
["What should I do to set up my camera?","Please provide the device ID of the camera that shows the solid blue indicator light. Check the sticker on the device, which might start with ZMD or GSG."]
["How do I get my camera removed from my landlord's account?","You could ask her to delete the camera from her account, then you can setup the camera to your own account."]
["What happens if my landlord doesn't delete the camera from her account?","I can contact the previous account on file requesting the device/s to be unbound. If I do not receive a response within 30 days or if I receive approval from the account holder, the device/s will be deleted from the previous account. If the request is denied then I would need the original invoice for anything further."]
["How do I update my payment information if my account is subscribed through Apple?","To update any payment info, open your Apple account, click on subscriptions or payment, then update the info from there."]
["Is there a phone number I can call for customer support?","There is not a phone number that you can call in to, but we do callback appointments. You can tap on Schedule Call to make a callback appointment."]
["What is the subscription plan on my account?","The subscription on your account is the Monthly Premium Plan for four devices."]
["How can I view the recorded footage from my camera?","You can tap on Playback to view the recorded footage of the last 7 days from a camera."]
["Will I be charged again for the subscription if I reactivate my premium cloud account?","As long as you choose the same plan you had previously and the same amount of cameras, it will not charge again; it will just reactivate the plan and enable the cameras."]
["How do I relink my cameras to my new WiFi?","Your cameras will need to be setup to get them online again. All of your cameras use QR code setup."]
["Are you speaking Spanish?","¿Cómo puedo ayudarte?"]
["What type of Wi-Fi do my cameras need to connect?","If your Wi-Fi is only 5GHZ, the cameras will not be able to connect to it. It has to be a dual signal with the 5GHZ and 2.4GHZ or just 2.4GHZ for them to connect and be set up on the network."]
["How do I enable the cloud plan on my camera?","Go to the Store tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Why is my camera not working?","All 4 of your cameras show offline. Any change to your router or wifi name/password?"]
["What should I do if I don’t get doorbell notifications on my iPhone?","First, try deleting and reinstalling the app. If that does not work, check the notification settings on your phone and for the app to ensure all permissions are allowed."]
["What should I do for troubleshooting?","Please specify if you are setting up a new camera or a camera that was set up previously."]
["What is the device ID on the camera?","The device ID will be listed on a sticker on the camera. It will start with ZMD or GSG."]
["What is the phone number for tech support?","You can tap on Schedule Call to make a callback appointment."]
["How do I add a camera to the cart?","Tap on 'add to cart'."]
["Are you guys going to ever make solar cameras or doorbells?","We do not have solar powered cameras and we are completely out of stock of doorbell cameras and do not have an estimated restocking date."]
["Do you have any black camera mounts for sale?","I do not think we have any black camera brackets for sale. If the cameras are still under warranty, then you would be able to fill out the RMA form to replace the brackets."]
["What is the name of this app?","meShare app"]
["Do Zmodo cameras connect to power outlets instead of wifi?","All the cameras currently for sale on Zmodo.com connect to your router wirelessly but each camera includes a power adapter that runs from the camera to a wall outlet to power the camera."]
["Need phone number for support","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a call?","You can tap on Schedule Call to make a callback appointment."]
["Can you send email for me to send picture for my zmodo camera to setting?","You can send an email to support@zmodo.com if you would like."]
["How can I get solid blue on my camera?","The ID will be listed on a sticker on the camera and will start with ZMD or GSG."]
["What is the contact email for Goaofoeoi camera support?","The contact email for Goaofoeoi camera support is piggyxlin@163.com."]
["Can I get assistance with removing the camera from my account?","If you need assistance removing it, you would need to work with Goaofoeoi's support team on that as we would not be able to unbind the camera for you."]
["How do I reprogram my camera after resetting it?","You would just want to setup the camera again with the initial setup method to connect it to the Wi-Fi network."]
["Does Zmodo offer cameras with a higher quality image than the cameras I currently have?","The cameras you have are 720p cameras. We have 1080p cameras available on Zmodo.com."]
["How do I change the devices to the new wifi password?","The cameras will need to be setup to the new wifi info."]
["How to change password?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["How can we reset the password?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["How can I cancel my subscription via Google?","You can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid."]
["Will my cameras work with a mesh network?","Mesh networks are generally fine so long as you're still getting an adequate 2.4Ghz signal to the location of the cameras. The networks do not need to be separated."]
["How can I schedule a call with customer care?","You can tap on Schedule Call to make a callback appointment."]
["How can I place my order for cameras if I can't close my order in the app?","On your phone's browser you can go to zmodo.com and place your order there if you are having trouble placing your order from the app."]
["How can I request a call?","You can tap on Schedule Call to make a callback appointment."]
["How can I call and chat with someone?","You can tap on Schedule Call to make a callback appointment."]
["Can I call someone?","Hi my name is Wendy. Are you needing help with backyard 1 & backyard 2 cameras? both show offline."]
["What should I do if my camera is offline?","Cameras go offline if they are unplugged or if they lose connection to the router."]
["How do I enable the cloud plan on my camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How can I enable devices for cloud recording on my subscription?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Why can't I click the add to cart button?","If an item is not letting you add it to the cart that is because it is sold out."]
["What should I do if an item is sold out?","You can check periodically for a restock or you can try to search on third party's such as Amazon for the camera."]
["What model and serial numbers do I have?","The Model and Device IDs will be on the cameras. You can also get the Device IDs from the Device Settings in the app. You have two different models of cameras on your account, ZP-IBH15-W and ZP-IDQ1D-W."]
["How can I find the Device ID for my cameras?","You can see the Device IDs for all of the cameras in the app. Open the app and tap on Settings next to My Devices. Then tap on the camera that you want to see the Device ID for and it will take you to Device Settings for that camera. It will show the name of the device and right below the name will be the Device ID."]
["How can I schedule a call with a live person?","You can tap on Schedule Call to make a callback appointment if you would like to."]
["How to make background dark?","You should be able to set your phone to dark mode to have the app background be dark."]
["What is the device ID on the camera I am wanting to set up?","The device ID will be on a sticker on the camera, it will start with ZMD or GSG."]
["How can I reset my Zmodo account password if I cannot remember the old one?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["What should I do if my DVR is not recording?","We no longer provide customer support for DVR units, as they are legacy devices. You will have to troubleshoot this device on your own from this point forward."]
["What is the device ID on the camera?","The ID will be listed on a sticker on the camera and will start with ZMD or GSG."]
["Are the doobell cameras discontinued or just out of stock?","Older models are discontinued, we likely bring a newer model of doorbell."]
["Do you need power adapters for your replay cameras?","Yes."]
["How can I avoid spiders making webs in my camera?","I would just recommend cleaning the camera lens if there is a spider web in the camera. You can try to use some sort of spider spray or other deterrent regularly to keep them from making a web on the camera."]
["How do I renew my plan?","Tap on the 'store' icon near the bottom of the Zmodo phone app screen. Here you can choose to subscribe your cameras to cloud."]
["Do this device have sound?","The 2 outdoor bullet cameras connected to this email do not have a sound or audio feature. There are indoor Mini Pro cameras with a 2-way audio feature - available on Zmodo.com."]
["What time is your phone support open till?","Our callback appointments are Mon-Fri 9AM-12PM and 1PM-5PM CST."]
["How is my camera being blocked by my router?","These can sometimes happen, as it mentioned in the last line the router is protecting your device and you do not need to make any changes."]
["Why is my router blocking a connection to a suspicious remote location?","It isn't something that can be stopped as it is just random bot scanning IPs and attempting to connect. The router blocking the connection means it is doing what it was designed to do."]
["How many cameras can be connected through the app?","There is no limit on the number of cameras that can be added to one account."]
["How can I view my Zmodo cameras?","You can view your Zmodo cameras using the Zmodo app on your phone or the web app on a computer at user.zmodo.com."]
["How do I find the device ID for my Zmodo cameras?","The device ID will be listed on a sticker on the camera, starting with ZMD or GSG. On the Zmodo app, you can tap on the live button of each camera, then tap on the gear-shaped icon in the upper right to see the device ID."]
["Are Zmodo wifi cameras compatible with Blue Iris?","No, Zmodo wifi cameras are not compatible with Blue Iris or any third-party apps or software."]
["How much do I owe you?","It looks like your 7-day plan will auto renew tomorrow for $49.99."]
["If the talking mode is grayed out, how do I get it to work?","The cameras you have on the account do not have a microphone or speaker, they do not support audio."]
["What do I need to do before I can set up any cameras?","You would need to add WPA or WPA2 encryption onto your network before you may set up any cameras."]
["How can I reschedule a call?","You can tap on Schedule Call to make a callback appointment."]
["How do I change which cameras are enabled on my subscription?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'Enable' at the bottom."]
["How do I make a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How do I cancel my subscription?","To cancel your subscription, go into your Apple settings, click your Apple profile, click subscriptions, then select the subscription and choose cancel. You will know it is canceled successfully when it says the expiration date instead of the renewal date."]
["How can I cancel my subscription?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["When will I receive my callback?","You scheduled your callback for 11AM-12PM CST. It is currently 11:01 AM, so you will be receiving a callback during this hour."]
["Can I call you?","You can tap on Schedule Call to make a callback appointment."]
["Can you provide the contact information for that company?","It is the same email that was provided in our previous chat. piggyxlin@163.com is their contact email."]
["How can I access that?","If you want to access that account, you would need to log out of this account and log in with that one. If you do not have access anymore, you would need to speak with Goaofoeoi's support team to check with them regarding unbinding the device."]
["Can I use my old subscription?","The old subscription is linked to the account used to subscribed. It cannot be moved between accounts."]
["What should I do if my TMezon camera is not compatible with the Funlux app?","I would recommend contacting TMezon support for assistance with the camera."]
["How do I log in to view my camera?","You would log in to the account with the email provided to view the camera."]
["Do you sell 2nd gen spoe cameras alone?","We no longer sell sPoE cameras or wired camera kits. The best place to try and locate replacement 2nd gen sPoE cameras would be eBay."]
["What setup method does the front right camera use?","The front right camera can use Zink setup."]
["Can I please have a phone number to contact support agent?","If you prefer a call, please schedule a call by tapping the schedule call button."]
["Can I get a callback today?","Yes, you can schedule another callback for later today."]
["If I sign up for cloud service, does it cover all the cameras I have installed?","Zmodo cloud plans are per device. We do not have a household option at this time."]
["How do I enable cameras for cloud service?","If you are having trouble with the app not allowing you to enable the cameras, you would cancel the subscription from your Apple account, then go into the app and resubscribe. As long as you choose the same plan and pricing as before, it will not charge you again and will just enable the cameras properly."]
["How do I pay to get recording longer?","Paid cloud plans are optional not required. If you want to playback footage from the last 7 or 30 days, you can sign up for one of our paid cloud plans. Tap on the 'cloud' icon to subscribe."]
["Who can help me access my cameras?","You will want to contact Goaofoeoi support for help getting access to the cameras. You can send an email to Andrew@szqunanjie.com to reach Goaofoeoi support."]
["Will I be able to see past footage if I make a payment today?","No, it would not be possible as there would be no recordings; the cloud only starts recording after the service is purchased."]
["Who can I email for support?","You will want to contact Goaofoeoi support at piggyxlin@163.com for assistance with setting up the camera."]
["How do I format my phone number for the callback request?","You will need to remove the dashes in your phone number. The form will not accept any spaces or dashes in the phone number, just the numbers."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How do I enable a camera for playback?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Need a phone number for support","You can tap on Schedule Call to make a callback appointment."]
["What should I do if my email is not accepted?","There isn't an account under email Ticolling67002@yahoo.com. You can sign up for an app account with this email on the Zmodo app login screen by tapping on 'sign up.'"]
["Did something change with Zmodo?","Your 4 cameras show offline. Any change to your router or update your wifi name/password?"]
["¿Cómo conecto a wifi mis cámaras?","Las cámaras de su cuenta utilizarán la configuración del código QR para conectarse a la red Wi-Fi."]
["How do I determine which setup my camera uses?","To determine which setup your camera uses, unplug and plug in the camera. Once it boots up and flashes green, go into your phone's Wi-Fi settings and look for a network named ZMD_SAP. If you see that, then the camera uses the Zink setup."]
["How do I find the device ID on my zumo camera?","The ID will be listed on a sticker on the camera and will start with ZMD or GSG."]
["How do I reconnect my cameras to a new Wi-Fi password?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What are your Live Chat support hours?","Our Live Chat support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["Where can I find Zmodo wireless outdoor cameras?","You can find all of our products directly on our website Zmodo.com."]
["How do I change my camera plan to 4.99?","You would need to cancel the current plan, then once the remaining time expires you can resubscribe to the new plan."]
["How do I enable the cloud plan on my camera?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Is there a contact number I can call?","You can tap on Schedule Call to make a callback appointment."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support outside of live chat hours?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How can I schedule a callback?","You can tap on Schedule Call to make a callback appointment."]
["Can I get a number to contact someone?","You can tap on Schedule Call to make a callback appointment."]
["How do I watch all cameras as a group on the computer?","There is not a group viewing option for the Web app, that is only possible on the mobile app."]
["¿Por qué mis cámaras no están guardando clips si pagué por el año de grabaciones?","Hay algunas cosas que afectan a las alertas de movimiento. Hay un período de 'recuperación' entre las alertas de movimiento, por lo que no todos los eventos generan una notificación. El sistema de alerta de la cámara se basa en comparaciones de fotogramas; es más probable que los cambios significativos en la imagen activen una alerta, mientras que los movimientos menores pueden no activarlas. Para ajustar esto, ajusta el área de detección para enfocar la región de interés específica. Esto mejora la sensibilidad, lo que garantiza alertas y grabaciones más precisas en esas áreas."]
["How can I connect my NVR system without a remote?","For the NVR systems, you can connect them to a Monitor and a Mouse into the back of the NVR in order to navigate the system if your NVR does not have the remote anymore."]
["What should I do if my NVR is asking to format the hard drive?","If your NVR is asking to format the HDD, it may mean the HDD is full or not recording as it should. You can try resetting the NVR, which will only reset the system itself and not mess with any of the data on the HDD."]
["How do I reset my NVR?","To reset the NVR, there should be a pinhole on the back of it. You would take a paperclip or something small and metal and insert it into the pinhole and hold it until the monitor reacts, which can take seconds to a minute."]
["Is it necessary to unplug the NVR from the internet before resetting?","Yes, it is recommended to unplug the NVR from the internet first as it helps to not reset the cameras, only the NVR itself."]
["What is the default password for the NVR?","The default password is 111111."]
["Can I skip entering my name, phone, and email during setup?","Yes, you may skip that."]
["What does it mean if the NVR says 'Disk Full'?","If the NVR says 'Disk Full', it means that the hard drive is full and may not be able to record any new footage."]
["Will formatting the hard drive erase any existing recordings?","Yes, formatting the hard drive will erase any existing recordings and calibrate it to communicate with the NVR system."]
["Where are past recordings stored?","The footage on the NVR is only stored in the HDD. If the HDD is not formatted and not communicating with the NVR, any footage it tried to save will not be stored anywhere."]
["What should I do if the HDD does not format properly?","If the HDD does not format properly, you may need to replace the HDD. Western Digital makes HDDs that are compatible with NVRs, but ensure you get the right size and storage capacity."]
["What should I do if my camera has a solid blue light but isn't reading the QR code?","If your camera has a solid blue light but isn't reading the QR code, try resetting the camera and ensuring that it is within the proper distance from your device when scanning the QR code. Make sure the camera is connected to the correct WiFi network as well."]
["What should I do if my camera is not connecting to the ZMD_SAP network?","With the ZMD_SAP network, sometimes it can take a few tries before the phone connects to it. If after 4 tries the phone still does not connect to the ZMD_SAP network, then try connecting to your own Wi-Fi, then forget the Wi-Fi and try connecting to the ZMD_SAP network again. Because this ZMD_SAP network does not have any internet, Apple phones can be a bit stubborn to connect and stay connected for the setup at times."]
["What happens if I lose the chat while trying to connect my camera?","The chat will only time out if you do not check in after 5 minutes."]
["If I don't pay for the 24 hour surveillance, are you able to recover stuff that I can't view?","No, the service only starts storing recording after the service starts."]
["How do you update the app on your phone?","If the app were to have any update you can search for the app on the play store and it will say update so you can update it by tapping on that. It may also auto update on your phone but I would recommend searching for the app to check if you are unsure."]
["Can I connect the 1080p outdoor camera with the rest of my cameras on the Zmodo app?","If it is one of our cameras or our partners cameras then you can set it up and add it to the same account as the doorbell yes."]
["What does a flashing green light indicate?","A flashing green light typically indicates that the camera is trying to connect to the network or is in the process of booting up."]
["Can I talk to someone on the phone?","We do not have any callbacks available today, but you may schedule one for a future date using the schedule a call button. Otherwise I'd be happy to help you from here as well."]
["Do you have a phone number?","We do not, but can schedule callbacks as needed."]
["Does the gigahertz need to be 2.4?","Yes your phone should be connected to 2.4GHz wifi."]
["How do I find the IP address of each camera?","Your router settings should have a list of all of the connected devices. You can look there to find the cameras and their corresponding IP Addresses."]
["¿Cómo puedo ayudarte?","¿Cómo puedo ayudarte?"]
["Customer service number?","You can tap on Schedule Call to make a callback appointment."]
["Do you offer repairs of Pivot and Pivot Cloud?","We do not do repairs for cameras."]
["Do you repair Zmodo cameras?","We do not do repairs for cameras."]
["How can I change my subscription to only 2 cameras?","You can always cancel via the Google menu then resubscribe for the new plan."]
["How can I view live video of cameras on my TV?","You can view compatible devices directly on a TV using Google Home or Alexa if you have a compatible device to stream. For example, using a Fire TV or a Chromecast."]
["Do I need a separate device to stream to my TV?","Yes, you would need a compatible device like a Chromecast or a Fire TV to stream to your TV without mirroring from your phone."]
["Can I download the recording so that I don't lose the footage every 30 days?","The 30 days is the longest recording period cloud subscription plan."]
["How do I connect my cameras to my new router?","Whenever you change the Wi-Fi name, password, or router, to reconnect the cameras you would go through the setup with the cameras using the new Wi-Fi info."]
["Is there a 1 800 number for me to call?","We do not have a phone number for inbound calls. We do have callbacks available on request through this form though, but it would be for a future time or date."]
["Is there a number to call to speak to someone?","You can tap on Schedule Call to make a callback appointment."]
["Can a Zmodo camera support direct connection to a monitor without using wireless?","None of our newer models of cameras are able to be directly plugged in to a monitor at all so that sadly is not possible."]
["What times are the chat help hours?","The Live Chat support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["Can my cameras work on a 5G network?","None of the cameras will be able to be set up on a 5GHZ network, the network either has to be Dual which is the 5GHZ and the 2.4GHZ or it has to be only 2.4GHZ. With it only being 5GHZ it will not connect."]
["If I connect my cameras to a 2.4G network temporarily, will they disconnect when the network changes back to 5G?","If it changes totally back to a 5GHZ network without the 2.4GHZ network at all then, yes they would disconnect again."]
["Can the cameras connected to this account use QR code setup?","Yes, the cameras connected to this account can all use QR code setup."]
["Why does the microphone option not work?","The 3 cameras connected to this account do not have a microphone/audio feature. There are indoor Mini pro cameras available on Zmodo.com that have 2-way audio."]
["I need a phone number to talk to a support person.","We don't have inbound calling, only outbound calling which is done via scheduling. I can send you the call scheduler for you to submit a callback."]
["How do I schedule a support call?","You can tap on Schedule Call to make a callback appointment."]
["How to playback with sound?","When you view the clip there should be a speaker icon you can enable to hear the audio."]
["Is there a number I can call for connecting issues?","You can tap on Schedule Call to make a callback appointment."]
["How do I manage my cloud subscription on the mobile app?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["What is the tech support phone number?","You can tap on Schedule Call to make a callback appointment."]
["Why is one of my cameras not recording?","You have (2) cloud plan subscriptions but one of the plans is on an unbound camera. You would want to enable the cloud plan on Derecha. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Is there a way to make the microphone work if it doesn't work?","It looks like you have cameras that do not have any microphone or speakers so they do not have audio functionality."]
["What are the device IDs on the cameras?","The device ID will be listed on a sticker on each camera and will start with ZMD or GSG."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["What should I do if all of my cameras say poor connection?","Please switch how your phone is connected to the internet then see if you are able to view the live feed. You can also try viewing the cameras from a different phone or on a computer from the web app at user.zmodo.com to see if you have the same issue."]
["Do the cameras have sound?","The cameras connected to this account do not have sound, no audio feature."]
["Will it cost more for subscription the more cameras I have?","Each paid cloud plan applies to an individual camera."]
["Are paid cloud plans required?","Paid cloud plans are optional not required."]
["How can I have 4 cameras in only one plan?","Paid cloud plans are optional not required. Each paid cloud plan applies to an individual camera. The 7-day plan is $4.99/month per device and the 30-day plan is $9.99/month per device."]
["How can I access the microphone on my camera?","The microphone is greyed out as you do not have any cameras with audio capabilities. You would not ever have been able to use the microphone as the cameras on your account do not have a microphone or speakers. Audio capabilities are not part of the subscription."]
["Can I get a phone number I can call?","You can tap on Schedule Call to make a callback appointment."]
["Please cancel subscription for all cameras.","I completed the cancellation successfully for you now and all 4 of the cameras have been canceled, they will not renew from this point forward."]
["Do the outdoor bullet cameras have sound?","The 2 outdoor bullet cameras connected to this account do not have sound. No audio features."]
["Where can I purchase a Zmodo outdoor battery camera with audio?","Zmodo outdoor battery camera with audio can be purchased on Amazon: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_1/132-6977896-3820560?pd_rd_w=Ve8dY&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=T9HMNBA6GFGNQS88KNJT&pd_rd_wg=xepfT&pd_rd_r=843efdaf-a2fd-4722-b5da-b77fdc7af08e&pd_rd_i=B0DJ1LFNRP&psc=1"]
["Where can I find an indoor mini pro camera with audio?","Indoor Mini pro camera with audio available on Zmodo.com: https://www.zmodo.com/1080p-indoor-wifi-camera"]
["How do I connect my NVR with my cameras?","You would just need to connect the NVR to the same local network as the cameras are connected to. The NVR will connect to the network with an Ethernet cable."]
["What should I do if the submit button is not working?","If you have any spaces or dashes in your phone number, then you will need to remove those to submit the form."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9:00 am to 6:00 pm CST, excluding Holidays."]
["How can I reach customer support?","You can reach out to us via email at support@zmodo.com. You can also tap on the schedule call button to set up a callback."]
["How can I schedule a call?","You can tap on Schedule Call to make a callback appointment."]
["If my cameras were off or disconnected for several weeks would you automatically cancel my subscription?","We would not change your subscription; only the account holder can make changes."]
["What should I do if my Zmoto camera is not loading after an internet outage?","If it won't load currently, you could try both while connected to your wifi and while only on data by turning off the wifi on your phone to see if the issue is with your current network."]
["What should I do if the submit button on the form won't highlight?","If you have any dashes, spaces, or parentheses in your phone number, you will need to remove them. The form will only accept the phone number with just the numbers."]
["What does NVR stand for?","NVR stands for network video recorder."]
["How do you RESET the system?","Via the reset pinhole on the back of the system that I had mentioned. You would hold it in until the system restarts itself."]
["Can I purchase updated cameras that would connect to the NVR that I have, that would provide Night Vision?","The NVR is not supported so it would not be usable in our apps. None of our current cameras would be compatible with it."]
["Do the cameras I have have automatic night vision?","They do have auto night vision capability."]
["Is the IR illuminator something that I would purchase from you all or something I could get anywhere?","It is not something we carry, but I know they can be found on Amazon."]
["You don't have a wired camera setup anymore, correct?","Correct, we only have wifi cameras that use normal power outlets and one model of rechargeable battery camera."]
["Do you sell sPoE cameras?","We do not make and sell sPoE cameras any longer. We have a partner company, SHO, who make Wi-Fi cameras that would be compatible with a Zmodo or Funlux 1080p NVR system."]
["How do I delete a picture?","It's not possible to delete recordings outside of their automatic deletion when they expire. You can delete individual events, but it will not delete the footage."]
["Can I use 5g internet?","No, you cannot use a 5Ghz network. That said, all modern routers should generally be able to use 2.4Ghz bands and generally would have that available by default in most cases as well."]
["Do you support other brand doorbell cameras?","We don't support other brands doorbells so there would be no other brand compatible."]
["Are there any new Zmodo doorbell cameras available?","We don't have a new model of doorbell out so we currently don't have any."]
["What should I do if I need a Zmodo doorbell cam?","You can try to look on third party sites for another doorbell or just keep an eye out for future models, at this time there is not a new doorbell out though."]
["What time is my callback scheduled for?","Your callback is scheduled for 5-6 PM EST."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I contact support?","You can reach out to us via email at support@zmodo.com."]
["How do I update my payment method for the cloud plan?","You will want to make sure your Google Play payment method is up to date, then the system should try again to charge you for this cloud plan."]
["What is the device ID on the camera I am wanting to set up?","The ID will be listed on a sticker on the camera, it will start with ZMD or GSG."]
["How do I set up my NVR with a new internet connection?","NVRs are plug and play in that you just would plug it into the new router."]
["What does the light status on the NVR indicate?","The light status would be based on whether it is currently recording or not."]
["How is the mini pro powered?","The ZModo mini uses a male micro USB cord that plugs into it, then into a wall outlet for its power; it's not a battery camera."]
["How can I find the device ID on my camera?","The ID will be listed on a sticker on the camera. It will start with ZMD or GSG."]
["¿Cómo puedo enviar una foto de mi celular al chat en la PC?","Tomarías una foto de la pantalla de tu computadora con tu teléfono y luego me la enviarías en el chat. Si estás chateando desde una computadora, usarías la herramienta de recorte en la computadora para tomar un recorte de cómo se ve la pantalla y luego me la enviarías en el chat aquí."]
["¿Cuál es el sitio web alternativo para iniciar sesión en mi cuenta?","El sitio web es user.meshare.com, debería poder iniciar sesión en su cuenta desde allí sin ningún problema."]
["What are the business hours for live chat agents?","Live chat agents are available here on live chat M-F 9am-12pm CST and 1pm-6pm CST."]
["Are my cameras online?","All 3 of your cameras show online now."]
["What should I do if my camera will not power up?","Did you try using a different power adapter (no extension cords, power strips, or surge protectors)? Plug the camera directly into a working wall outlet with just a working power adapter."]
["How do I resolve an IP conflict?","If you have an IP conflict that is beyond our scope, you would have to research those types of issues on your own. The IP is assigned by the router, so if it's assigning the same IP, you would adjust this from the router."]
["How do I remove old cameras that broke?","For the old camera click Live, click the settings gear in the top right, then click the three dots in the top right and choose delete."]
["How do I get back to menu after deleting a camera?","Once deleted you should be able to back up to the Home screen on the app."]
["What should I do if I can't add the 1080p outdoor wifi camera to my cart?","If you are unable to add an item to the cart that means that item is sold out, you can either try to select a different item from the website or you can try looking for our product on third party sites that list them such as Amazon!"]
["Can you send me the link to request a call?","Yes, you can fill it out again. Make sure you do not have any dashes, spaces, or parentheses in the phone number."]
["Are Zmodo cameras compatible with Dahua NVR?","The Zmodo app would not be compatible with Dahua NVRs or cameras."]
["How do I find the device ID on the camera I want to set up?","The ID will be listed on a sticker on the camera and start with ZMD or GSG."]
["What information would you need to obtain video via a search warrant?","You can contact our legal department at legal@zmodo.com if you have a search warrant. The legal department will be better able to give you the exact information they would need for any footage."]
["How do I reach out to customer service?","You can tap on Schedule Call to make a callback appointment."]
["How to change network and password?","To reconnect the cameras you would go through the setup with the camera's and the new network information."]
["Can you ship to Canada?","Zmodo.com ships to the contiguous US only. You may be able to find an Amazon seller in your area that sells Zmodo cameras."]
["What support options do you have available?","We do still have Phone support, it is only Outbound and no longer inbound, we have Chat, email, and phone support still."]
["What time will I receive a call?","We will give you a call sometime between 1pm and 2pm CT as you have scheduled."]
["How can I schedule a call for assistance with my camera?","You can tap on Schedule Call to make a callback appointment."]
["Can I have the Zmodo app on 2 separate phones for the same account?","Yes, you would just log in with the same credentials on both devices."]
["How can I schedule a call for technical support?","You can tap on Schedule Call to make a callback appointment."]
["Can you troubleshoot now?","I can troubleshoot over chat but not phonecall is that good for you?"]
["Do you have a phone number I can speak with someone?","You can tap on Schedule Call to make a callback appointment."]
["Can I change my account phone number?","Unfortunately, it is not possible to change the account phone number since that's the actual account identifier. You would need to create a new account with an email address since new phone number accounts are no longer able to be created."]
["How can I schedule a call with customer support?","You can tap on Schedule Call to make a callback appointment."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9:00 am to 6:00 pm CST, excluding Holidays."]
["How can I contact support?","You can reach out to us via email at support@zmodo.com. You can also tap on the schedule call button to set up a callback."]
["What should I do if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What do I need to ensure for a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I reconnect my base to the Internet?","Your NVR needs to connect to your router with an ethernet cable running from the back of the NVR to your router."]
["How can I rotate the camera to allow for left/right movement?","On the other side, facing away from the camera, is another screw on the bracket near where the bracket meets the camera. Loosening that allows you to rotate the bracket. When used in conjunction with the rotation of the mounting plate, that can allow for both up/down and also left/right rotations."]
["How do I add a new cloud account for my cameras?","To add a new cloud account for your cameras, you need to subscribe again for the new number of cameras you want to subscribe. Google will charge you again, but they will issue a credit or refund for the remaining time on the old plan."]
["How do I get my cameras to work again after getting a new router with a new password?","You would actually go to the Home, click the + then go through the setup from there."]
["What should I do if my cameras are not working and they are plugged in?","The device ID will be on a sticker on each device and start with ZMD or GSG."]
["How can I find the device ID on the camera?","The ID will be listed on a sticker on the camera, it will start with ZMD or GSG."]
["How can I check the status of my subscription managed via Apple?","To check the status of your subscription managed via Apple, open the Settings app, tap your name at the top, tap Subscriptions, find the subscription, then tap on it to see its status and type of subscription."]
["Is there an 800 number to call?","You can tap on Schedule Call to make a callback appointment."]
["How do I set up my camera?","To set up your camera, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once ready, hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let me know the behavior of the light."]
["What do I do now the camera still doesn’t work when I click on it?","You can tap on Schedule Call to make a callback appointment."]
["Do you have a phone number?","We do not have a phone number to call, but we can schedule callbacks as needed."]
["¿Cómo puedo activar las cámaras teniendo el ID de las cámaras?","Para activar las cámaras, reinicie las cámaras y luego realice la configuración QR. Asegúrese de que la red WiFi esté operando en la frecuencia de 2.4GHz y que el teléfono esté conectado a esa red. Abra la aplicación, toque el signo más en la esquina superior derecha, seleccione la opción de código QR, inicie la instalación, ingrese la contraseña de WiFi, genere el código QR y alinee la lente de la cámara con el código QR en la pantalla de su teléfono."]
["When will agents be available?","The chat does not provide a specific answer to the availability of agents."]
["What time will I receive a call for my appointment?","You will get a call between 4-5PM central time."]
["What is the device ID on the solid blue camera?","The ID will be listed on a sticker on the camera. It will start with ZMD or GSG."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["What time zone is your scheduling done in?","All our scheduling is done for central time zone as we are on that time zone."]
["Can I request a quick call please?","You can tap on Schedule Call to make a callback appointment."]
["Is there a way for me to retrieve the video footage from that day?","The agent did not provide an answer to this question."]
["How to reset camera?","Unfortunately, we would not be able to assist with the NVR on your account or its cameras since they are no longer supported."]
["Do the cameras on my account have audio functions?","The 2 cameras on your account do not have audio functions."]
["Why don't the cameras have audio functions?","The 2 cameras are cameras that can be placed outside, so to ensure the cameras are not damaged by weather, they cannot have holes for a speaker or mic. The only cameras with audio functions are our indoor only cameras."]
["Does my modo camera support RTSP?","The cameras do not support RTSP. The cameras have encryption on them, so they are used through the app."]
["How can I avoid future billing for my cloud subscription?","To avoid future billing, you must cancel your subscription before the next renewal date. Cloud subscription plans are not eligible for refunds. After cancellation, you will continue to enjoy access to the cloud plan until the last day of your current subscription period. After the subscription period ends, you will no longer be billed the recurring subscription fees, and your cloud recordings will be permanently deleted and will no longer be accessible to you."]
["How can I change my camera subscription?","In order to change your subscription, you can go to the cloud tab in the app, choose to subscribe, and then subscribe for only the one camera you want subscribed. As it is a downgrade, the next renewal date would then roll into your new 1 camera subscription. If you would prefer to cancel entirely, you would do so from your Google Play subscriptions. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How can I see the playback for my Madison camera?","If you tap on the playback button of ZMD24HVH9207691 Madison Homes 2, then tap on the calendar icon in the lower right corner, then scroll to the time you are wanting to playback, you can playback this way."]
["How do I enable playback for my cloud storage plan?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["Why is there no sound from my cameras?","None of the cameras on this account are cameras that have a microphone or speaker so audio/sound would not be possible."]
["What are the business hours for callback appointments?","We have callback appointments Mon-Fri 9AM-12PM and 1PM-5PM CST."]
["What should I do if the light on my doorbell is faint or not working?","The LED light can fail and stop working, or it can be faint and difficult to see when it is bright outside."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up my camera after a power outage?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. Make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password (case sensitive). 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if it is not on your account yet (otherwise you may quit the setup if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How can I buy a zmodo pivot?","We don't have any pivots in stock so purchasing one directly would not be possible. You can try looking on third party sites such as eBay or Amazon though."]
["How do I reset the password if I do not remember?","To reset your password, go to the login page and click on 'Forgot Password?' Follow the instructions to receive a password reset email."]
["Do you have a phone number?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["What should I do when submitting the call scheduler?","When submitting the call scheduler, be sure there are no spaces or dashes in the phone number or else it will not let you submit it."]
["What is the device ID on the camera?","The device ID will be on a sticker on the camera and will start with ZMD or GSG."]
["What is supports number?","You can tap on Schedule Call to make a callback appointment."]
["How do I find the device IDs on my cameras?","The IDs will be listed on stickers on each camera, they will start with ZMD or GSG."]
["What should I do if I don't see any footage on my cameras?","You may want to reboot the cameras and the router. If they are still offline, then you should try to go through the setup to reconnect them."]
["What is the device ID on the solid blue camera?","The device ID will be on a sticker on the camera and it will start with ZMD or GSG."]
["Is there a wireless outdoor camera with two way voice, SD recording, and a removable and rechargeable battery?","There are Zmodo battery cameras available on Amazon. This camera has 2-way audio, SD storage (SD card not included). It does not have a removable battery but the camera is rechargeable."]
["Are you needing help setup camera ZMD16H3IA200661 named andrea?","Yes, I can help you with that."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How do I find the device IDs for my cameras?","The device ID will be listed on a sticker on each device and will start with ZMD or GSG."]
["What does it mean when the NVR says 'Disk Not Found'?","If the NVR says 'Disk Not Found' that means that there is either not a hard drive installed in the NVR or the hard drive has stopped working."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support?","You can reach out to us via email at support@zmodo.com."]
["Can I chat with an AI for troubleshooting?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["What are the device IDs on the cameras?","The device IDs will be listed on stickers on each camera, they will start with ZMD or GSG."]
["What should I do if my camera is flashing green?","You would want to try rebooting the camera first, which is unplugging and plugging it back in. After it boots up and starts flashing, if you don't see it turn solid blue, then you would go through the setup process to try and get it back online again."]
["Does Zmodo provide cloud storage?","There are 2 optional paid cloud plans 7-day or 30-day."]
["How can I schedule a call for support?","You can tap on Schedule Call to make a callback appointment."]
["What causes cameras to go offline?","Cameras go offline if they are unplugged or if they lose connection to the router."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I schedule a callback?","You may schedule a callback via the button below in the chat."]
["How can I contact support outside of live chat hours?","You can reach out to us via email at support@zmodo.com or contact the chat outside of our hours to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How can I schedule a callback?","You may schedule a callback for a future date via the invitation I sent previously in the chat."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Do outdoor bullet cameras have audio?","Outdoor bullet cameras do not have an audio feature."]
["Which cameras have 2-way audio?","Indoor Mini pro cameras have 2-way audio: https://www.zmodo.com/1080p-indoor-wifi-camera/ and outdoor battery cameras have 2-way audio: https://www.amazon.com/Zmodo-Security-Rechargeable-Detection-Waterproof/dp/B0DJ1LFNRP/ref=b2b_gw_d_puwl_d_sccl_1/132-6977896-3820560?pd_rd_w=QAjWu&content-id=amzn1.sym.e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_p=e29f9610-d9f9-499e-a6c0-e695a640e957&pf_rd_r=6D4EC1JGT5MCP5VG2G81&pd_rd_wg=sSWSZ&pd_rd_r=9ccd98a3-eb62-43e1-b126-ccf0e40c6632&pd_rd_i=B0DJ1LFNRP&psc=1."]
["Who should I contact for setup instructions for my camera?","You will want to contact Goaofoeoi support for setup instructions. Goaofoeoi's support contact email is piggyxlin@163.com."]
["Can you call on Saturdays?","We do not have calling over the weekend."]
["Do you have a good phone number I can call for customer support to help me out with the installation of my zmodo cameras?","You can tap on Schedule Call to make a callback appointment if you would like a phone call for assistance."]
["Can I get customer support information?","Hello, you've reached customer care, my name is Kylie."]
["Can I have a support phone for the FPS?","We are currently unavailable for live chat support, but you can reach out to us via email support@smartz.cloud. Our new hours of availability are: - Monday to Friday: 9am to 12pm and 1pm to 6 pm CST * Excluding Holidays. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting. I've also sent a callback scheduling form where you can click the button in the chat in order to schedule a callback for a future date if you'd prefer."]
["How can I change my WiFi to my camera?","Here are the QR code setup steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["Is there a number I can call?","There is not a phone number that you can call in to. You can tap on Schedule Call to make a callback appointment if you would like to speak to a representative on the phone."]
["Can I use the same account for both Smartz Eaze and Zmodo apps?","You can log in to the same account on the Smartz Eaze and the Zmodo apps. The account email addresses and passwords are the same."]
["What's the support phone #?","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How do I change my address for making purchases?","Whenever you make a purchase on our site, you input the shipping and billing addresses, so that would just be entered whenever you make a purchase."]
["How do I delete my Zmodo account?","To delete your Zmodo account, you need to fill out the account deletion form that was sent to you via email and return it to us via email."]
["What should I put for the app account if I don't have a device ID or App Account?","You can put the email you have the account under for the app account. For the Device ID, you may put N/A since you do not have devices on your account."]
["What does it mean when the TV says that the disc can't be formatted?","It means that the disc refers to the hard drive inside the unit, and it is asking if you would like to format it. You can choose to tap on cancel, but there is a chance that with the hard drive not being formatted, it may not be recording any of the footage onto it. You can check this in the device's settings to see how full the disc/HDD is."]
["Can I use a mouse with my Zmodo DVR?","Yes, you can plug a mouse into the back of the unit. It should have a USB port you can use a wired or wireless mouse in. If you have trouble with a wireless mouse not responding on the screen, I would recommend trying a wired mouse or an older style of wireless mouse, as sometimes newer wireless mice don't work with DVRs."]
["What time zone are the appointment times in?","The appointment times are CST, so an hour behind EST."]
["How do I set up my Zmodo camera after changing my internet provider?","If the indicator light on the camera is blinking green, that means it is ready to be set up. Click on the “+” icon on the phone app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. For the QR setup to go smoothly, ensure your phone is connected to your 2.4GHz wifi network, that location settings and permissions on your phone and app are enabled, and that your phone's brightness level is very bright. The camera should be placed next to your router during setup, 5ft or less from the router."]
["What should I do if my camera's indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be set up. You should proceed with the setup process using the app."]
["What wifi network do I need to connect to for setting up my Zmodo camera?","You need to connect to a 2.4GHz wifi network for the setup of your Zmodo camera."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Do you provide camera installation support?","We do not have technicians that would install it on site. You would setup the cameras with your app."]
["Can I use the microphone option with my camera?","The cameras on your account do not have audio."]
["What should I do if my cameras are not recording 24/7?","The cameras need to be online in order to record footage."]
["Is there a discount for new cameras if I turn in old cameras?","We do not have any recycle plan or discount for that so you would not be able to send us your old Zmodo products."]
["What is your customer service number?","The device ID will be listed on a sticker on each camera and will start with ZMD or GSG."]
["Can I have a contact phone number for your support?","You can tap on Schedule Call if you would like to make a callback appointment."]
["Why does my camera microphone and sound not work?","You do not have any cameras on your account with audio capabilities. If you would like to use audio functions, you would need to purchase one of our devices that has 2-way audio such as the mini pro."]
["How can I schedule a call?","You can tap on Schedule Call to make a callback appointment."]
["How do I edit my subscription?","You can edit the subscription in your app to enable it on the camera on your account. Tap on Cloud and scroll down to the subscription. Tap on View Details and then tap on Edit."]
["How can I log out all users from my account?","To log out all users from your account, you can change your password. This will automatically log out all devices currently signed in."]
["What is the customer service phone number for Zmodo?","You will want to contact our legal department at legal@zmodo.com."]
["How do I change my password if I don’t remember the saved password?","To reset your Zmodo account password, please visit https://user.zmodo.com/changepwd. You'll be prompted to enter your registered email or phone number to receive a verification code, confirming your access to the account. Once verified, you can then proceed to set a new password."]
["What is the service customer number in Houston?","We do not have an inbound number to call, but we do have outbound calling done via schedule."]
["What should I do if my doorbell doesn't work and has no lights blinking?","You should try taking the doorbell off the bracket and placing it back on the bracket to ensure it is seated properly. Also, check the power going to the camera to make sure it is being powered."]
["How do I upgrade my subscription to continuous?","You can cancel your clip plans, then after they have expired, sign up for continuous plans. I am unable to cancel the subscription on my end, as you are subscribed via Apple, but you can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["Where is the reset button on the camera?","Zmodo 1080p bullet cameras do not have a reset button."]
["What should I look for to find the device ID on my camera?","The ID will be on a sticker on the camera, it will start with ZMD or GSG."]
["How do I set up a call with someone by phone?","You can tap on Schedule Call to make a callback appointment."]
["Why can’t I view my zmodo mini pro on my nvp drive?","Cameras named Foyer & familyroom are not compatible with NVRs, they work with just the app."]
["How to change WiFi on camera?","To change the WiFi on your camera, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring it lists your network's name. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. 5) If successful, the camera's indicator light will turn solid blue."]
["Is there another way to change the network if the cameras are in difficult spots?","Yes, you may also use the Zink setup, but you must remain within 10 feet of the camera throughout the setup process. To use the Zink setup, hit the plus button on the top right of the home page and choose Zink. Follow the instructions provided in the setup process."]
["How do I cancel my subscription if I no longer have active cameras?","To cancel your subscription, open the Play Store, click your profile in the top right, click 'Subscriptions,' then tap on the subscription and click 'Cancel.' Once it is canceled successfully, it will show an expiring date."]
["Who should I contact for support setting up my Goaofoeoi camera?","You will want to contact Goaofoeoi support at piggyxlin@163.com for support setting up the camera."]
["Can a camera be connected to multiple accounts?","Cameras can only be tied to one account at a time, it would not be possible to have it tied to multiple accounts."]
["How can I check the last time there was motion on my camera?","You can check the app. You can check the Events tab to see if there were any events from the camera."]
["Can I see if the QR code has been scanned?","The QR Code setup is used to connect the camera to a Wi-Fi network. If the camera is connected to a Wi-Fi network, then it will show online when you try to view it in the app and you would see video from the camera."]
["What happens if the camera is connected to someone else's internet?","If it is connected to someone else's internet, then you would be able to see the video. The camera is offline, so you should not be able to see any video and it is not currently connected to a Wi-Fi network."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a callback appointment for my cameras that aren't working?","You can tap on Schedule Call to make a callback appointment."]
["What’s a good email for Zmodo?","If you want to email our support team, you can use support@zmodo.com."]
["What voltage is the power supply?","Camera named carport takes a 5v 1a micro usb power adapter."]
["When will my call happen?","It looks like you have a callback appointment scheduled for 2-3 PM CST."]
["How do I know how much battery the camera has?","The cameras connected to this email are not battery cameras. They need to be plugged into a wall outlet with the included power adapters at all times to power the cameras."]
["Can I get power cords for cameras from Zmodo?","You can purchase replacement 5v 1a micro usb power adapters on Zmodo.com: https://www.zmodo.com/5v-1a.html. Enter promo code gift50 at checkout to get 50% off your Zmodo.com order. Code valid until December 1, 2024."]
["What should I do if my Zmodo camera is flashing green?","If your Zmodo camera is flashing green, it indicates that the camera is not connected to Wi-Fi. You may need to perform the Zink setup to connect it to your Wi-Fi network."]
["How do I perform the Zink setup for my Zmodo camera?","Here are the Zink setup directions: 1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if I cannot connect to the ZMD_SAP network?","If you cannot connect to the ZMD_SAP network, ensure you are close to the camera and try again. If it still fails, go to your phone's Wi-Fi settings and connect to the ZMD_SAP network from there."]
["Do the indoor outdoor bullet cameras have a microphone?","The cameras on your account are indoor outdoor bullet cameras and those type of cameras do not have a microphone."]
["How can I view my camera live after it has been unplugged?","If you're wanting to view it live, you can instead hit live on it on the home page."]
["I purchased a 1 year subscription but not getting any invoice after purchase. What should I do?","The receipts should have been emailed to you around Oct 19. Did you check your email inbox, junk, spam folders for the email?"]
["How does the volume on the camera work?","You do not have any cameras with audio functionality on your account so volume would not be needed."]
["What is the device ID on the camera?","The ID will be on a sticker on the camera and will start with ZMD."]
["Can I install the smart ease app on my PC?","The Smartz app can only be downloaded to a smart phone/tablet. It cannot be downloaded on a computer."]
["What time are you guys there till today?","The Live Chat support is available Mon-Fri 9AM-12PM and 1-6PM CST."]
["Can you please provide your number?","You can tap on Schedule Call to make a callback appointment."]
["Is there a phone number I can call to talk to someone?","You can tap on Schedule Call to make a callback appointment if you would like to speak to a representative on the phone."]
["How do I correct the time zone for my cameras?","Hit the settings gear in the top right, then the 3 dots in the top right, then choose device time zone. If it is already correct, move it to a random other time zone, then back to the correct time zone and save. That will resync it to the proper date/time."]
["What type of power adapter do I need for my outdoor cameras?","These cameras take a 5v 1a micro USB power adapter. You can purchase this type of adapter on Amazon or you should be able to find them locally as well."]
["What does a blinking green light on the camera mean?","Blinking green means the camera is ready to be setup."]
["How do I set up a camera with a blinking green light?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["Do you have a phone number I can call for help?","We do not have an inbound phone number. We only offer callbacks."]
["What is the device ID on the camera I am wanting to set up?","The ID will be listed on a sticker on the camera. It will start with ZMD or GSG."]
["How can I fix my camera's night vision?","Tap on the live button of the camera, tap on the gear shaped icon in the upper right, night vision settings can be found here. Please try changing the night vision settings to either 'auto' or 'always on' to see if that will get the night vision to work for this camera."]
["What color are the indicator lights on the cameras and how can I see them better?","The indicator light will be green or blue, and it can be blinking or solid. If you cup your hands around the lens of the camera, you can see the indicator light easier."]
["What is the address to reach the legal department?","You can contact our legal department by email at legal@zmodo.com."]
["How do you connect it?","To connect the camera, ensure it is powered on and follow the instructions in the app to add the device. Make sure your Wi-Fi is working and that the camera is within range."]
["What is the contact support number?","You can tap on Schedule Call to make a callback appointment."]
["How to contact support?","You may also email us via support@zmodo.com."]
["Are you needing help setup camera named Dcamera?","Hi my name is Wendy"]
["How do I speak with an agent?","You can tap on Schedule Call to make a callback appointment."]
["How do I sync up the camera?","The device ID will be on a sticker on the camera and it will start with ZMD or GSG."]
["Does the Zmodo mini pro camera have PC software, and if it does, does it have multi camera viewing? So how many cameras can be monitored at the same time on multi camera viewing?","You would first need to setup the camera from the app on your smartphone but after it is setup then you can view the camera from the web app. Link to web app: https://user.zmodo.com/login"]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Why am I only able to see 1 day of event clips?","The free plan on your account would only ever have allowed for the previous 12 hours of event clips."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support when live chat is unavailable?","You can reach out to us via email at support@zmodo.com."]
["Can I get assistance outside of business hours?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["Do you have a phone number?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How can I schedule a call back?","You can tap on Schedule Call to make a callback appointment."]
["¿Cómo desvincular una cuenta de mi cámara?","Proporcione la identificación del dispositivo en las cámaras con las que necesita ayuda. Verifique la etiqueta en el dispositivo, que podría comenzar con ZMD o GSG."]
["How can I find the device ID on my camera?","The device ID will be on a sticker on the camera and will start with ZMD or GSG."]
["What should I do if my camera is flashing green?","When the camera is flashing green, that means it's in setup mode."]
["What is the support email for Zmodo?","The support email is support@zmodo.com."]
["How can I start a chat from the app on my phone?","To start a chat from the app on your phone, go into the app, click the Me section, then click contact support and choose to start a chat from there."]
["What should I do if the QR code is not being read by the camera?","If the QR code is not being read, hold the code at 8 inches away from the camera and watch the lights. If they don't react for 1 minute, hold the code closer at 6 inches away for 1 minute. If it still doesn't flash blue, hold the code further away at 12 inches for 1 minute. If it flashes blue, hold very still and see if the lights turn solid blue or flash green again."]
["How do I get my money back and cancel my subscription?","Unfortunately, cloud service charges are non-refundable and it is the responsibility of the customer to cancel if they would no longer like to be subscribed before the renewal date."]
["How can I schedule a call with a supervisor?","I sent you the call scheduler for you to schedule a call to speak with them."]
["How can I schedule a call with a representative?","You can tap on Schedule Call to make a callback appointment."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["Will a Sehmua camera work with Zmodo?","No, they would not be compatible with our platform."]
["How can I schedule a callback appointment for login problems?","You can tap on Schedule Call to make a callback appointment."]
["How do I delete devices from my Zmodo account to add them to another account with a different email?","To delete the devices from your account, click live on the camera, click the settings gear in the top right, click the three dots in the top right, then choose delete. After all of the devices are deleted, log out of the account, log into your new account if you have already made one, or create a new account with the new email, then add the devices that were deleted. As long as you do not reset the cameras, they will be online and you can just add them easily."]
["How do I check my cloud service subscription and enabled devices?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How can I find the device ID for my cameras?","The device ID will be listed on stickers on each camera and will start with ZMD or GSG."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support?","You can reach out to us via email at support@zmodo.com."]
["Can I speak to an AI chatbot for troubleshooting?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["Can you give me the number to customer service?","You can tap on Schedule Call to make a callback appointment."]
["How do I add another camera to the group?","The ID will be listed on a sticker on the camera and will start with ZMD or GSG."]
["Can I retrieve locked footage from my camera for January 5 at 2:30 am to 2:50 am?","Cameras without cloud service only hold 10-second clips created for 12 hours, after which the camera overwrites video. Therefore, there is no footage from January 5th for that camera. For the other camera with cloud service, you can click Playback, select the day with the calendar, and review the footage, but it will only show footage after you subscribed, not from before that point."]
["How do I switch from 5mhz to 2mhz?","The cameras will only connect to 2.4GHZ network. For adjusting your actual network to have 2.4GHZ or 5.0GHZ signals is something you would do on the router in the router's settings typically."]
["Does this camera have SD memory card capability?","That camera does not support an SD card."]
["Is there any way to see all of our cameras in a grid instead of one browser for each camera?","Sorry about the confusion, it is not currently possible to see multiple cameras at once on the web app. But it is a feature our developers are looking at adding."]
["How do I view alerts?","Can you tap on the Events tab at the bottom of the app? Does it show a list of events there?"]
["Is there a way to actually speak with someone?","You can tap on Schedule Call to make a callback appointment."]
["What time zone is used for scheduling callbacks?","All our scheduling is done on central time as we are in Central IL. It shows this when scheduling."]
["How do I connect to the internet?","All 4 cameras connected to this account use QR code setup."]
["What are the device IDs on the cameras?","The device IDs will be listed on stickers on each device, they will start with ZMD or GSG."]
["How do I schedule a call?","You can tap on Schedule Call to make a callback appointment."]
["Is there a phone number to talk to a representative?","You can tap on Schedule Call to make a callback appointment."]
["Does my camera have two way audio capabilities?","The cameras on your account do not have two way audio capabilities. They do not have a mic or speaker."]
["How do I figure out the monthly or annual subscription rates for the cloud service?","The 7-day monthly cloud plan is $4.99/month per device, and the 30-day monthly cloud plan is $9.99/month per device. You can view the cloud pricing on the Zmodo phone app by tapping on the 'Store' tab. Paid cloud plans are optional and not required."]
["How do I see the camera on my account after connecting it?","If you refresh the screen or log out and back in again, you will see the camera on your account."]
["How to change my login id?","Unfortunately, it is not possible to change the account email address since that's the actual account identifier. You would need to create a new account with the new email address."]
["What type of cable does the Zmodo camera use?","The camera itself just uses a micro-USB cable."]
["How much amperage do I need for the micro-USB cable based on the length?","You would need 1 amp for 0-5 feet of cable, 2 amps for 5-10 feet, and so on."]
["How do I change my payment information?","Your cloud plans are through your Apple subscriptions. You would want to make sure your Apple subscriptions payment method is up to date."]
["How do I cancel my subscription through Google Play Store?","To cancel the subscription, go to the Play Store, click your profile, select 'Subscriptions,' then tap the subscription and choose 'Cancel.' Once canceled successfully, it will show an expiring date."]
["What is your return policy?","You can return the cameras within 30 days of purchase for a refund."]
["How do I return the cameras I purchased?","You can go to https://www.zmodo.com/rma/ to fill out the return form if you would like to return the cameras."]
["What should I do if the RMA request does not allow me to submit it?","Don't put anything in the order number area, that's only used for orders that go directly through us. If you ordered the cameras through Amazon, try to go through the RMA process again, and before you submit it, take a screenshot and send it to us. Also, if you don't attach a photo of the invoice to the RMA, it won't allow you to submit it."]
["Can I get a refund for my cameras?","You would not qualify for a return for a refund as that specific type of refund can only be done 30 days after purchase, and it's been longer than that, so that will not be possible."]
["How can I confirm that both devices are listed under my RMA?","The RMA you received a message for is the only one that submitted properly. It is under the email Schultzkarista@gmail.com, and that RMA is RMA-6B00196087. You submitted it for both devices, so you can follow the directions shown in the email for the RMA process to continue and send the 2 cameras back for replacement."]
["What happens if I don't follow through with the RMA process?","If you don't wish to follow through with the process, the RMA would just expire after 1 month, and you would have to submit another RMA at that time."]
["What should I do if my camera is flashing green but will not scan the QR code?","You can try refreshing the phone's connection to the network by going into the settings, selecting Wi-Fi, clicking the gear next to the network, and selecting 'Forget' at the bottom. After forgetting the network, find it again on the list and reconnect. Then, go through the setup again. Once you get the QR code generated, reboot the camera first, then show it the code 8 inches away for 30 seconds. If it does not react, try holding it further away at 12 inches for 30 seconds, and if that doesn't work, try at 6 inches away for 30 seconds. If it flashes blue at any point, hold it steady as it's trying to connect."]
["What is the warranty period for the cameras?","Our warranty for the cameras is for a year from the date of purchase."]
["How do I submit an RMA for my camera?","You can fill out the RMA form at https://zmodo.com/rma. If you purchased the camera from a third party, you will need to take a screenshot of the invoice and attach it to the form. If you purchased it through us, you can take a screenshot of the order email and attach it, or take a picture of the camera's sticker and attach it and enter the order number instead."]
["How do I submit an RMA?","When filing an RMA, you'll want to skip the invoice field, fill out all fields with blue asterisks, and attach an image of your invoice."]
["What do I need to attach when submitting an RMA?","You need to attach a picture of the invoice or receipt. If it's an item that was purchased new, it would need to be purchased within the last year and from a verified seller."]
["What should I do if my doorbell is not powering on after falling?","Make sure the wires are still getting a good connection and that the doorbell is flush against the bracket. If it's connected well and not powering on, it may have been damaged when it fell."]
["Can I get a refund for my unused subscription?","Unfortunately subscriptions are non-refundable, though you may transfer any remaining time to another device if you get another before your current service time is up."]
["how do I file warranty claim","You can go to https://www.zmodo.com/rma/ to fill out the RMA request form if your camera is under warranty."]
["Where can I find the RMA form?","You can find the RMA form at https://www.zmodo.com/rma/"]
["How can I request a replacement for my camera?","You can fill out the RMA form at https://www.zmodo.com/rma/ if it needs to be replaced."]
["Can my SHO Camera be repaired or replaced under warranty?","The camera would have a 1 year warranty from the date of purchase."]
["What is the process to have my SHO Camera replaced under warranty?","You can fill out the RMA form here https://www.sho-ai.com/rma-form/"]
["How can I guarantee that you will send a replacement?","The return tag was included so you would know where to ship the cameras to be replaced. You have the RMA#RMA-6B00196087. The cameras would need to be sent in within 30 days. After the return is received it is checked in by the RMA department, after they are done testing the camera/s, replacement/s will be sent. Usually the replacement/s are shipped in a few business days or less."]
["What should I do to ship my returned product?","For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed in the RMA authorization. Zmodo shall not be responsible for any loss or damage to the Returned Product caused in transit."]
["What happens if the returned product is tested and found to be defective?","If the Returned Product is tested and found to be defective and covered by Zmodo Limited Warranty, Zmodo will ONLY provide free ground shipping for the repaired product or replacement to the contiguous USA destination."]
["What happens if the returned product is found to be non-defective?","If the Returned Product is tested and found to be non-defective or not covered by Zmodo Limited Warranty by the certified Zmodo RMA technicians, you should be responsible for arranging shipment of the Returned Product from Zmodo to your location."]
["Is Zmodo responsible for customs clearance and duties?","Under no circumstance is Zmodo responsible to any customs clearance and/or duty, tax, fees that are enacted by the shipping carriers."]
["How can I get the shipping label for my RMA?","I can send you an email with the PDF that would have downloaded with that link. Then you will just want to follow the instructions from the RMA department in the email."]
["What should I do if the shipping label link does not work?","You can download the file directly from the email I sent, as I attached the file instead of providing a link."]
["How can I return or exchange the cameras?","Once you get the email, you can fill out the RMA form to return or exchange the cameras. Here is the link to the RMA form: https://www.zmodo.com/rma/"]
["How can I get a replacement for a defective camera purchased from Zmodo?","If you purchased the camera new from us in the last year, then you can fill out the warranty form at https://www.zmodo.com/rma/"]
["What type of power adapter does the ZH-IXY2J camera use?","That camera uses a 5V1A power adapter with a micro-USB connector. That is a common adapter that can be found commonly at stores like BestBuy and Walmart or online at Amazon."]
["What should I do if the backplate of my Zmodo camera is damaged?","You can fill out the warranty form https://www.zmodo.com/rma/ to receive a replacement if the camera was purchased new from us in the last year."]
["How long will it take to get the part after filling out the RMA form?","It usually takes a few business days. If you fill out the form now, it may be reviewed by our RMA department today. Otherwise, it will likely be reviewed Monday."]
["Do you have a phone number I can call?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I am happy to help you via chat here or we can schedule to speak with a rep over the phone if you prefer."]
["Why was my RMA denied?","The reason it was denied for replacement is because it is outside the warranty period."]
["What should I do if I believe my issue is still covered by warranty?","Please contact the manufacturer or, if none is listed, the seller and let them know the issue you are having with your product."]
["What is Asurion?","Asurion is a third party service and is not us, so if you have purchased any warranties through them, you would discuss that with the third party (Asurion)."]
["Are RMAs for third-party warranties?","RMAs are only for our own warranty, not for third parties, so you would have to handle this with Asurion."]
["How to return the one I just got directly from the manufacturer?","You can fill out the warranty and return form at https://www.zmodo.com/rma/"]
["Can the shipping be covered?","Unfortunately it would not be eligible for a paid label. You would need to pay the shipping to return the old products to us and we would then be handling the shipping back to you."]
["How do I get shipping paid for?","Unfortunately it would not be eligible for a paid label. You would need to pay the shipping to return the old products to us and we would then be handling the shipping back to you."]
["What should I do if my camera is blinking blue and not connecting?","If your camera is blinking blue and not functioning properly, and it is within warranty (1 year from verified sellers), you may file for an RMA at the bottom of zmodo.com/rma. You would skip the invoice field, fill out the fields with blue asterisks, and attach an image of your invoice."]
["What is the warranty period for the cameras?","The cameras would unfortunately be out of the 1 year warranty if purchased in Aug 2023."]
["What is the weatherproof rating of the cameras?","Yes, they are IP65 weatherproof and have been tested to work in 14°F-122°F temperatures."]
["Where can I purchase replacement cameras?","There is a 2-pack of cameras available on Zmodo.com if you are wanting to purchase replacements: https://www.zmodo.com/1080p-wireless-security-camera-black-2pack"]
["What should I do if my wifi network setup stalls?","Please try again but A) Make sure you remain within 10 feet of the camera the entire setup B) Make sure your phone stays connected to ZMD_SAP and C) turn off your phone's cellular data before trying again. You'll want to leave it off during setup, but then will need to turn it back on once you're all done."]
["How do I set up my camera after changing my Wi-Fi service?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I connect my camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I switch WiFi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account)."]
["How can I change my wifi?","To change your wifi for the camera setup, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. 5) If successful, the camera's indicator light will turn solid blue, and the app will prompt you to name the device if it's not already on your account."]
["What should I do if the QR code is too small during setup?","You can go into your phone's display settings and enlarge it to a normal level, then try the setup again."]
["How do I know if my camera is online after showing the QR code?","Hold the QR code 8 inches away from the camera and watch the camera's lights. When they turn solid blue, you can stop holding the code, and that will mean the device is online."]
["How do I set up my camera?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect to my wifi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I perform a LAN Search to connect my cameras?","You can do a LAN Search in your app to connect the cameras that you already set up to your current account. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How can I reset the password for my account?","You can reset the password to your account from the login page of the app. You would tap on Forgot Password. You can also do that through the web app at https://user.zmodo.com/changepwd."]
["Does the ZMD_SAP network require a password?","No, the ZMD_SAP network does not have a password, so you do not need a password to connect to ZMD_SAP."]
["What setup method is recommended for the camera?","The recommended setup method is QR setup, but if you'd prefer to do Zink, instructions for that are also available."]
["What should I do if the app asks for a password during setup?","The password field is for a feature that is no longer supported and may be ignored. You will need to input your own wifi network's name and password later in the setup process."]
["How do I schedule a callback?","To schedule a callback, you may do so via the schedule a call button. You'll need to type your phone number into the form without any spaces, dashes, or parentheses, in the format of XXXXXXXXXX."]
["How do I reconfigure my cameras to the new Wi-Fi?","To reconnect your cameras to the new network, go through the QR code setup with the cameras. Before starting the setup, unplug and plug in (reboot) each camera to make them more sensitive to the setup."]
["Do I need to delete all my cameras before reinstalling?","No, you don't have to delete the cameras to do the setup; that's never necessary."]
["Will my cameras work on a 5GHz only network?","No, the cameras will not work on a 5GHz only network. The network has to be either a dual network with both 5GHz and 2.4GHz or only 2.4GHz. Without the 2.4GHz network, the cameras won't connect."]
["How do I reconnect the cameras to the router after changing it?","You would need to connect the NVR to your new router with an ethernet cable."]
["How do I perform a LAN Search for my cameras?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Can I power up my cameras after they have been added back to my account?","Yes, you can. The cameras are setup on your account now."]
["How do I set up my devices to a new location?","Open the Smartz Eaze app and tap on Devices. Tap on Add Device. Follow the instructions in the app and it will ask for your Wi-Fi password. You will get a QR Code on your phone screen and you will want to show it to the Zmodo camera. Hold the phone screen close to the camera and pull it back to 8-10 inches."]
["What does a solid blue light on the camera mean?","If it is a solid blue, then that means that it read the QR Code and is connected to your Wi-Fi network."]
["How do I reconnect my camera to my 2.4 GHz network?","You can go to your Wi-Fi settings and make sure that the network you are connected to is your 2.4 GHz network. When you are connected to your 2.4 GHz network, tap on the settings button next to the network name and tap on Forget this network. This will disconnect you from the network and it will show up in the list of available networks. You can then tap on the network and enter the Wi-Fi password to reconnect."]
["What should I do after reconnecting to my 2.4 GHz network?","After reconnecting to your 2.4 GHz network, you can do the QR Code setup again. When entering your Wi-Fi password in the app, make sure it shows the name of your 2.4 GHz network above your password. You can also tap on the eye icon to see the password and ensure that it is correct and there are no typos."]
["How do I set up my camera if it cannot read the QR code?","To set up your camera, first hold in the pinhole reset on the back of the camera until it restarts. Then, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it’s not on your account yet. If the camera does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How will I know if it’s successful?","The light in the camera will change to a solid blue light when it is connected to your Wi-Fi network."]
["Does this version require the QR code?","Yes, that camera uses the QR Code setup."]
["What should I do if my phone does not scan a QR code?","You will make a QR Code on your phone screen and show it to the Zmodo camera. You can tap on Devices and then tap on Add Device. Follow the instructions on the screen and it will ask for your Wi-Fi password. When you enter that, it will make the QR Code on your phone screen. Then you will show the QR Code to the Zmodo camera when the light in the camera is flashing green."]
["What does a solid blue light on the camera mean?","A solid blue light means the camera is connected."]
["How do I change the WiFi my cameras are hooked up to?","To change the WiFi your cameras are hooked up to, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Is my camera ready to set up if it is flashing green?","If the light is just flashing green, then that means it is not connected and you would use the initial setup method to connect the camera to your Wi-Fi network."]
["What should I do if my camera is not connecting during the Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive."]
["How do I reset my Wi-Fi for my Zmodo cameras?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["Can I connect my Zmodo cameras using my desktop laptop?","You would need to connect it through the app on your phone or tablet."]
["Do I need to delete my Zmodo cameras or just reset them?","You would not need to delete them. You would likely need to setup each camera."]
["How do I add a camera back to the app after removing it?","If the light on the camera is solid blue, then you can try a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I switch internet on devices?","To set up the cameras on your account to a new Wi-Fi network, you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Qué significa si la luz de la cámara parpadea en verde?","Si la luz indicadora de la cámara parpadea en verde, significa que está lista para ser configurada."]
["¿Cómo configuro la cámara si la luz parpadea en verde?","Haga clic en el ícono “+” en la pantalla de inicio de la aplicación en la parte superior derecha, seleccione Código QR y siga las instrucciones que aparecen en la pantalla. Oriente la lente de la cámara hacia el código QR, la cámara leerá el código QR que se muestra en la pantalla de su teléfono. El código QR se mostrará en la aplicación durante la configuración."]
["¿Qué debo asegurarme de tener para una configuración exitosa?","Para que la configuración del QR se realice sin problemas, debe asegurarse de que su teléfono esté conectado a su red wifi de 2,4 GHz, que la configuración de ubicación y los permisos en su teléfono y la aplicación estén habilitados/permitidos para la aplicación, y que el nivel de brillo de su teléfono sea muy brillante. Encienda también las luces de la habitación en la que está realizando la instalación."]
["¿A qué distancia debe estar la cámara del enrutador durante la configuración?","La cámara debe estar al lado de su enrutador durante la configuración, a 5 pies o menos de su enrutador."]
["How do I set up my Zmodo cameras using a QR code?","Here are the directions for the QR code setup you can try with the cameras: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I change my wifi network on my device?","To change your wifi network on the camera, first unplug the router that the camera is currently connected to. This will cause the camera's indicator light to start blinking green. Once the light is blinking green, you can set up the camera to the new wifi using Zink setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the button to begin setup and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your new wifi network. Ensure it is a 2.4GHz network and that both the name and password are case sensitive."]
["How do I connect my existing cameras to a new Wi-Fi?","To connect your existing cameras to a new Wi-Fi, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Is this something I need to discuss with the Internet provider?","If you do not have the ability to check the firewall settings on the router yourself and the router is one you got from your internet provider you can contact them to assist you in checking if the camera/device is being blocked by the router's firewall with 'Pausing' and also have them help adjust the settings on the firewall to allow the device as well. If the router you have is one you purchased privately (online, in a store) you would have to look up that router's model to find that info more than likely as most internet providers won't assist with checking the router settings in those cases."]
["How do I add the new WiFi to my cameras?","To add the new WiFi to your cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I set up my camera using the QR code?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I reconnect my camera to a new Wi-Fi network?","You do not have to delete the camera just to set it back up again. If the camera is flashing green, it means it's in setup mode. You would just go through the setup with the camera again to reconnect it."]
["Do I need to reset my camera to connect it to a new Wi-Fi?","Yes, you can reset the camera and then set it back up again."]
["Should I connect my setup device to the new Wi-Fi before going through the setup?","Yes, you would connect the device you use for the setup to the new Wi-Fi before you go through the setup."]
["What should I do if my camera is flashing green?","If your camera is flashing green, it means it's in setup mode. You would just go through the setup with the camera again to reconnect it."]
["Can I connect multiple cameras at once?","Yes, sometimes if you reboot the cameras and then do the setup, when one camera connects, it can connect others around it."]
["How do I change wifi settings for the cameras?","To set up the cameras, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Where can I obtain the QR Code for my cameras?","The QR Code is for the app, not for the cameras."]
["How can I update the app?","To update the app, go to your device's app store, search for the app, and select 'Update' if available."]
["How do I scan the QR code?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if I see a solid blue light on the camera?","If you see a solid blue light on the camera, it indicates that the camera is connected to the Wi-Fi network."]
["What are Wi-Fi extenders?","Wi-Fi extenders are devices that provide a Wi-Fi network. You can place them in locations to get a Wi-Fi signal in places that do not get a good signal from your router."]
["How do I set up my camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my new cameras using QR setup?","To set up your new cameras using QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 6) Eventually, the indicator light should go solid blue, and the app will prompt you to name the device if it's not on your account yet. If it does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my cameras with a new Internet provider?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera using the Zink setup?","To set up your camera using the Zink setup, remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network. Both are case sensitive. 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If it just flashed blue but did not go solid, let me know the behavior of the light."]
["¿Cuál es el nombre de la red a la que está conectado tu teléfono?","El código QR muestra un error de red de 5 GHz. Las cámaras no admiten la red de 5 GHz."]
["¿Qué debo hacer si la cámara no escanea el código QR?","Si la cámara tiene problemas para escanear el código QR, mantenga una distancia de aproximadamente 8 pulgadas entre el código QR y la cámara. Para pantallas o tabletas más grandes, extienda la distancia a 10-12 pulgadas. Evite tener la cámara boca abajo o de lado. Asegúrese de que las luces rojas de visión nocturna estén apagadas. Los filtros de privacidad, las grietas o el modo oscuro pueden evitar que la cámara vea el código QR. Las fuentes grandes o las configuraciones de zoom de la pantalla pueden distorsionar o recortar el código QR."]
["¿Qué pasos debo seguir para conectar la cámara a la red Wi-Fi?","Haga clic en el icono “+” en la pantalla de inicio de la aplicación en la esquina superior derecha > seleccione ZINK > siga las instrucciones proporcionadas. Se le pedirá que se conecte primero a ZMD_SAP (que no tendrá conexión a Internet) y luego regrese a la página de configuración de Zink. Luego, se le pedirá que ingrese el nombre de la red wifi de su hogar (SSID) y la contraseña de wifi. Luego, deberá volver a conectar su teléfono a la red wifi de su hogar para acceder a la cámara."]
["¿Qué debo hacer si la aplicación falla al conectar la cámara?","Puedes desinstalar y reinstalar la aplicación. También queremos reiniciar el enrutador."]
["¿A qué hora reabre el servicio de chat en vivo?","Nuestro servicio de chat en vivo estará abierto nuevamente mañana a las 9 a.m. CST."]
["How do I configure my camera with a new internet password?","To configure your camera with a new internet password, follow these steps: 1. Ensure that the Wi-Fi network you want to connect the camera to is operating on the 2.4GHz frequency. 2. Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["Where do I connect my new Wi-Fi at?","To set your camera up, you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink."]
["What should I do if my SSID is not showing up?","If your SSID is not showing up, make sure to connect to a network named ZMD_SAP by hitting the 'Tap here to begin setup' button at the bottom. Once you connect, it will show that the network has no internet access, which is fine. Ensure you stay connected and return to the app to proceed with the setup."]
["What are the business hours for Live Chat support?","The Live Chat support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["How do I set up my camera using the QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What phone number can I call?","We do not have outbound calling only inbound, I can send you the call scheduler so you can schedule a call with one of our reps."]
["How do I input new Internet on the system from my mobile app?","Whenever you change or reset the router to reconnect the cameras, you will go through the setup to get them back online again. You don't have to delete or remove the cameras from the account; you would just reboot the cameras by unplugging and plugging them in, then go through the setup for reconnection."]
["How do I add a camera to my app?","You can try to add it to your account with a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Funlux app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["How do I set up my camera after the indicator light is blinking green?","You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I do the QR setup for my camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What should I ensure before doing the QR setup?","Make sure your phone is connected to the WiFi and that it is a 2.4GHz or a dual network, not only a 5GHz network."]
["How do I set up my ZH-IXY1D camera through my cell phone?","To set up your ZH-IXY1D camera through your cell phone, follow these steps: 1. When the indicator light is blinking green, check if you see a zmd_sap network listed in your phone's wifi. 2. Setup can only be done on the Zmodo app from your phone. 3. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. 4. Press the 'tap here to begin setup' button and connect to ZMD_SAP (which will have no internet connection). 5. After returning to the app, enter the name and password of your wifi network you want to connect the camera to (it must be a 2.4GHz network and both the name and password are case sensitive). 6. Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. 7. Turn off your phone’s mobile data. 8. Forget your home wifi password in your phone’s wifi settings to double check the password. 9. Ensure that the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app. 10. Wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if my camera is not connecting?","You can unplug the camera, plug it back in, and check the light on the camera. If it shows a faint red light, check your phone's WiFi settings to see if you can locate the wireless network named 'ZMD_SAP'. If you see it, try to connect to it and then perform the Zink setup in the Zmodo app."]
["How do I reconnect to my Wi-Fi network if I have connection issues?","Go to your Wi-Fi settings, forget your Wi-Fi network, then tap on it again and enter the Wi-Fi password to reconnect to the network."]
["What should I do if the Zmodo app says 'add failure' during setup?","Make sure you are within a couple of feet of the camera during the setup. Ensure you select your Wi-Fi network from the list and enter the correct password for that network."]
["How do I reset the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera with a new modem?","To set up your camera with a new modem, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I get the second camera working?","Make sure your smartphone is connected to 2.4GHz wifi then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I scan the second camera to the phone?","You would need to go through setup again to get the 2nd camera setup. Make sure your smartphone is connected to 2.4GHz wifi then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I update my home network for the cameras?","To set up the cameras on your account with a new Wi-Fi password, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my old Funlux camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["¿Qué significa si la luz de la cámara parpadea en verde?","Si la luz parpadea en verde, significa que está desconectado y listo para ser configurado."]
["¿Qué tipo de adaptador de corriente utiliza la cámara?","La cámara utiliza un adaptador de corriente de 12V1A."]
["What is the procedure to reset up the cameras?","For the Mini indoor cameras, they use the QR code setup. The Den camera only uses the Zink setup; sometimes with those cameras, you have to reset them first. To reset them, press on the top and hold it until it makes noise and reboots. If it only shuts off, that could be bad and mean it won't reset, but if that happens, you can do a reboot and then go through the Zink setup."]
["Is your service 24/7?","The chat is 24/7, but we only have live support until 5:50 PM Central Time, as we close at 6."]
["Do I need to download a Zmodo app?","No, you can do it in Smartz Eaze."]
["How do I add a device in the Smartz Eaze app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Tap on Add Device and tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Can I use the Zmodo app for the Zmodo mini plus wifi cam?","You can use the same Zmodo app for it if you would like to."]
["Are the accounts the same between the Zmodo and Smartz Eaze app?","The accounts are the same between the Zmodo and the Smartz Eaze app. You can use whichever app you want."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera is flashing blue after showing the QR code?","If the camera changes to flashing blue when you show the QR Code, it means it is reading the QR Code. However, if it is not connecting, ensure that your phone is connected to the 2.4 GHz Wi-Fi network and that you are entering the correct Wi-Fi password."]
["What should I do if I am having trouble connecting my camera?","Make sure your camera is plugged in next to the router. If you are still having trouble, try restarting the router by unplugging it for 30-60 seconds and then plugging it back in. After the router finishes rebooting, try the QR Code setup again."]
["How do I change the network settings on my cameras?","To change the network settings on your cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I get my camera connected to the Wi-Fi?","You can setup the camera with the QR Code setup. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a solid blue light on the camera mean?","A solid blue light means it is connected to a Wi-Fi network."]
["How do I perform a LAN Search in the Zmodo app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["¿Cómo configuro mis cámaras?","Haz clic en el icono '+' en la esquina superior derecha de la pantalla de inicio de la aplicación > selecciona ZINK > sigue las instrucciones. Primero te pedirá que te conectes a ZMD_SAP (que no tendrá conexión a internet) y luego que regreses a la página de configuración de Zink. Después, te pedirá que ingreses el nombre de tu red Wi-Fi doméstica (SSID) y la contraseña. Después, tendrás que volver a conectar tu teléfono a tu red Wi-Fi doméstica para acceder a la cámara."]
["¿Qué significa la luz azul en mis cámaras?","La luz azul en las cámaras indica que están conectadas a la red Wi-Fi."]
["¿Cómo se conecta el NVR al router?","El NVR se conecta al router con un cable Ethernet, pero las cámaras se conectan por wifi."]
["How do I connect my camera?","To connect your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera with the wifi?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I enable location services for the app?","You need to check the Location settings on your phone. Make sure that Location services are turned on. Then ensure that the app has permission to use your phone's location. If there is a Precise Location permission, that needs to be on as well. You can tap on Location and set it to Allow While Using the App."]
["Do I need to remove my devices from my account or cancel my subscription to set them up?","You do not have to remove your devices from your account or cancel your subscription to set them up."]
["What should I do if my cameras are flashing blue?","You can do the setup while it's flashing blue. You can try rebooting the cameras and try rebooting the router if you have trouble at all."]
["What should I do if my cameras are not connecting to the app?","Unplug the camera, wait 30 seconds, then plug it back in. Once the camera is flashing green, try the QR code setup again. Start with your phone directly in front of the camera, slowly pull back the phone from the camera lens until it is 8 inches away, and hold it there for about 40 seconds as still as possible."]
["What are the business hours for customer support?","Our live chat will be open again tomorrow from 9 AM to 6 PM CST."]
["What should I do if my security camera is connected but the footage doesn't appear on the app?","You may have to close the app and reopen it again, but on my end it shows both cameras are tied to the account."]
["How do I connect Zmodo to my new Wi-Fi router?","You would just need to do the initial setup method to connect the cameras to the new Wi-Fi network. The cameras on your account will use the QR Code setup. You can use the Zmodo app."]
["What app do I need to connect Zmodo?","You can use the Zmodo app."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I move cameras to a new wifi network?","To move your cameras to a new wifi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera after changing my internet boxes?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["Should I be setting devices via the app or website?","The app is where we would do setup."]
["Do I need to set up a cloud account on my Zmodo account?","Cloud is an optional service for extra recording and storage on your cameras so you may sign up for it if you would like, but do not have to."]
["How do I access my cameras if I’m away and my phone isn’t on the same WiFi?","As long as your phone has internet access in some way, you would just open the app and hit the live button on the cameras."]
["How do I connect the camera to my home wifi?","To connect the camera to your home wifi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["Where can I check the location settings on my phone?","Each phone type it can be in a different area in the settings, I recommend when you get to the phone settings to use the search at the top and type in location to find it."]
["What should I do if the camera setup fails?","If it fails you may have to reboot the camera by unplugging and plugging it in again."]
["What do the red lights on the camera indicate during setup?","You will want the red lights to turn off, those are the IR lights and mess with the setup to where the camera has a really hard time seeing the code."]
["How can I improve the camera's ability to see the QR code?","Can you try bringing the camera somewhere with better/more light so the red lights turn off?"]
["How do I set up my Zmodo camera?","To connect the camera to your Wi-Fi network, you will use the Zink setup. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["Which app should I use to set up my Zmodo camera?","You can use whichever app you would prefer."]
["How do I reconnect my cameras after getting new internet?","To reconnect your cameras, first restart everything and start with the QR code setup cameras. Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring it lists your network's name. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up my camera using the Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if my camera is offline after changing my WiFi password?","Whenever you change the Wi-Fi name, password, or router, you have to go through the setup with the changed new info to connect the cameras to the network again."]
["How do I reconnect my cameras to a new WiFi?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["Do I need to delete the devices and re-add them after getting a new WiFi?","No, you will want to go through the Zink setup I described in my last message."]
["Is model zp-ibh27-w compatible with the Zmodo app?","Yes, you can use the camera with your Zmodo app."]
["What should I do if the ZMD_SAP network does not have internet?","The ZMD_SAP network does not have internet. You should connect to it and then proceed with the Zink setup without connecting to any other network."]
["How do I reconnect my cameras to a different WiFi network?","To reconnect the cameras, you would go through the setup so the cameras can get the new Wi-Fi info and connect. Ensure that the WiFi network is operating on the 2.4GHz frequency and that the phone you are using for setup is connected to that network. Open the app, tap the plus sign in the top-right corner, select the QR Code option, and follow the onscreen instructions to enter your WiFi password and generate a QR code. Position the camera to read the QR code, and if it's the first-time setup, you will also need to name the device."]
["Where is the reset button on the camera?","There is not an external reset button for the camera."]
["How do I change my WiFi on the app?","To change your WiFi on the app, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Where do I change the wifi password?","The camera on your account will use the Zink setup to connect to your Wi-Fi network. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I order another camera?","You could purchase cameras from Amazon or our store at zmodo.com."]
["How can I change internet?","If you are wanting it connected to a different router you would need to unplug the ethernet cable from the router it is currently connected to and plug it in to the new router."]
["How do I add more cameras?","You would want to purchase 720p Zmodo wifi cameras like SKU: ZM-W0003."]
["How much is a nrv 8 channel?","We no longer sell NVRs or wired camera kits."]
["How do I change WiFi for my camera?","To change the WiFi for your camera, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account."]
["Will the subscription carry over on this device?","Yes, as long as you have not cancelled it through Apple, your subscription will remain active. It is currently paid through 11/11/25. If you cancel in the future, you will retain the time you have paid for, but it will not renew further."]
["How do I set up my cameras on a new Wi-Fi network?","To set your camera up on a new Wi-Fi network, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I change the Wi-Fi for my devices?","You can go to live on the camera you want to reset, then the settings gear in the top right, then reset from there which will forget the old network. This is only necessary if trying to set up an already online camera."]
["What should I do if I want to connect my devices to a different Wi-Fi network?","If you want to swap them to a different wifi network, you can follow the instructions I provided there to reset, then once that is done and they have finished resetting they'll eventually go back to flashing green (ready for setup) at which point you can go back through the QR setup with the network you want to move them to."]
["How do I set up my camera with the new Wi-Fi network?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera?","I have sent you the email with the QR Code. Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in this email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I get the QR code for my cameras?","To get the QR code, follow these steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions to enter your WiFi password (case sensitive). 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How can I make my cameras work again?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I setup the camera?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. *The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. *The camera should be next to your router during setup, 5ft or less to your router.*"]
["How do I set up my camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if the indicator light on the camera is flashing green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. You can setup this camera using QR code setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What are the requirements for a smooth QR code setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does it mean if the indicator light on the camera is solid green?","The indicator light should be solid green when the camera is powering on then it will switch to blinking green which means it's ready to be setup, then will change to solid blue when connected to your network."]
["What happens if the camera is connected but not showing on the app?","If the camera is connected but not showing on the app, try closing the app and opening it again to see if the device appears."]
["Will the recording be in HD if I have a good connection?","The recording will be in HD. The LD and HD when viewing the live feed is to change it to LD when you have weak signal."]
["How do I connect my cameras to new internet?","To set up the two cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I have to reset all my cameras when I have a new router?","To set your camera up with a new router, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow the instructions in the app to complete the setup."]
["How do I set up a new wifi for my cameras?","To set up your camera on a new wifi network, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How to reset security camera?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How to reset wireless security camera?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up the cameras on my account?","To set up the four cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a flashing blue light on the camera mean?","Flashing blue means the camera is not connected. The light will change to either a solid blue or a flashing green."]
["What should I do if the camera light is flashing green?","When the light is flashing green, hold the phone screen close to the Zmodo camera lens and pull it back."]
["Can I use the same setup for the other cameras?","Yes, you can try the same setup with the other cameras."]
["What was the issue with my camera?","Likely it was just rebooting the camera by unplugging it and plugging it back in."]
["What should I do if my camera's lights are blinking green and blue and will not turn solid?","You can try unplugging the camera, plugging it back in, and checking the light status. If the camera is still not connecting, ensure the antenna is securely screwed in and consider changing your Wi-Fi password or restarting your router."]
["How do I perform the Zink setup for my camera?","Click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to the ZMD_SAP network first, then go back to the Zink setup page to input your home Wi-Fi network name (SSID) and Wi-Fi password."]
["What should I do if the camera times out while connecting?","If the camera times out after you input the SSID and password, ensure you are tapping on Manual Setup before entering the SSID and password. If it still fails, consider restarting your router or changing your Wi-Fi password."]
["Can I manually add cameras to my system?","If other cameras are not connecting, it may be an issue with the router. You can try restarting the router to see if that resolves the connection issue."]
["What do I need to do to hook the cameras to the new Wi-Fi?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Wie kann ich die Einrichtung erneut durchführen?","Stellen Sie sicher, dass Ihr Telefon mit einem 2,4-GHz-WLAN verbunden ist (derselbe Router, mit dem sich die Kameras verbinden würden). Tippen Sie dann in der Zmodo-App auf das +-Zeichen in der oberen rechten Ecke und dann unten auf dem Bildschirm auf 'Hier tippen', um es hinzuzufügen."]
["Wie kann ich die Kamera in die Werkseinstellungen zurücksetzen?","Um die Kamera in die Werkseinstellungen zurückzusetzen, müssen Sie die Einrichtung erneut durchführen, indem Sie sicherstellen, dass Ihr Telefon mit einem 2,4-GHz-WLAN verbunden ist und die Schritte in der Zmodo-App befolgen."]
["Wie kann ich die Kamera zu meinem Konto hinzufügen?","Tippen Sie in der Zmodo-App auf das +-Zeichen in der oberen rechten Ecke und dann unten auf dem Bildschirm auf 'Hier tippen', um die Kamera hinzuzufügen."]
["How do I change the internet of the camera to my new current internet from the old one?","To change the internet of the camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera after changing routers?","To set up your camera after changing routers, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the light should go solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera if it is offline?","To set up your camera, tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap 'Start Installation' at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow the on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a solid red light on my camera mean?","If the single light above the camera lens is flashing red, that means it is ready for setup."]
["What should I check if my camera is not reading the QR code?","First, turn off Dark Mode for the phone while doing the setup. Then make sure Eye Comfort Shield or any other blue light filter settings are off. Also, ensure Bold Font is off and the Font Size or Text Size is set to default or smaller."]
["Where can I find the initial setup process for my doorbell?","If this is the same doorbell you had on your account in the past, it would use Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. 2) Connect to the network named ZMD_SAP. 3) Enter the name and password of your 2.4Ghz network. 4) Watch the camera indicator light for a solid blue flash. 5) If the camera flashed blue temporarily but did not go to solid blue, let me know."]
["Do my cameras have to be rescanned anytime I use them in a different location?","Whenever you change the wifi name, password or router you do have to go through the setup with the cameras in order to give them the new info and for them to reconnect once again."]
["Can you provide me with the setup link?","I can send you the QR code to scan in the meshare app to begin the QR setup. This code is not meant to bring the cameras online, only for starting the setup."]
["Can I use the cameras without the original cards?","No, you can either print out this QR code or you can have this code up on one device and scan it from another to begin the setup."]
["How do I use the QR code for setup?","You use it in the meshare app. When you click the plus to begin the setup, it asks you to scan a QR code, and the code I sent is that code. Once it is scanned, it will begin the QR setup for you."]
["How do I set up my camera using the QR code?","Camera should be plugged directly into a wall outlet as close to your router as possible with just the original adapter (no extension cords, power strips, or surge protectors). If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if my cameras are blinking green?","If your cameras are blinking green, they are in setup mode and will need to be set up again. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. On the next page, tap the button to begin setup and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your Wi-Fi network you want to connect the camera to. It will need to be a 2.4GHz network, and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home Wi-Fi password in your phone’s Wi-Fi settings to double-check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step. Please remain within 5 feet of the camera for the entire process."]
["Can I set up driveway and south cameras at the same time as other cameras?","Yes, driveway and south cameras use QR code setup but they may get set up at the same time as the other cameras if you start with Zink setup first."]
["How do I connect my cameras?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["How do I get to Zink setup?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink."]
["How do I set up the camera using Zink setup?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I connect my Zmodo cameras to the new modem?","To connect your Zmodo cameras to the new modem, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I reconnect my cameras?","If your camera has been set up before and is not reconnecting, ensure the indicator light is solid blue. If it is, refresh the screen or log out and back in again to see the camera on your account."]
["Is there a customer service number I can contact?","If you prefer to talk to a phone agent, you can schedule a callback."]
["Do I need an account or subscription for my Zmodo cameras?","No, a subscription is not related to the cameras being online and would not help."]
["How do I set up my Zmodo camera after changing my modem?","Connect your phone to ZMD_SAP, open your phone's web browser (not the google search widget), enter this IP address in the URL bar- 192.168.10.1:8087. On that page, enter your 2.4Ghz network's name (SSID) and password keeping in mind they are case sensitive and must be typed completely correctly. For UserID enter 0 and client count enter 4. Tap on OK and if it goes to a page that has small text saying result ok along with other information, your camera should start to blink blue in a moment. At this point you should keep this camera plugged in and plug in the other cameras as well. If successful, the first one should then connect and then share the wifi information with the others nearby."]
["What should I do if my camera is blinking blue?","If your camera is blinking blue, it means it is trying to connect. You should check to make sure there are no typos in the password you typed in when you generated the code, as it is case sensitive. Additionally, ensure that the network you are connecting to is a 2.4GHz network, as the camera won't be able to connect to a 5GHz network."]
["How can I take a screenshot on my Apple phone?","To take a screenshot on your Apple phone, you can try pushing both the up and down volume buttons at the same time, or you can push the power button and the volume down button together, or the volume up and the power button together. It's a fast click of two buttons together that typically triggers it."]
["What should I do if my camera is not connecting after a power outage?","If your camera is not connecting after a power outage, you may need to go through the QR code setup again. Make sure to hold the QR code in front of the camera until it reacts, either turning solid blue or flashing green. If it continues to flash blue, check if your network is a 2.4GHz network, as some cameras may have trouble connecting to dual-band networks prioritizing the 5GHz band."]
["How to change my Wi-Fi?","To change your Wi-Fi, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change my internet information that changed?","Open the app and tap on Devices. Then tap on Add Device. Follow the instructions on screen and it will ask for your Wi-Fi password. Then you will get a QR Code on your phone screen and you will show that to the Zmodo camera. Hold the phone screen close to the camera and pull it back to 8-10 inches."]
["How do I continue setting up the camera to the Zmodo app?","You would want to first turn on the device by pressing and holding the power button for 5 seconds and make sure your phone is connected to the 2.4Ghz wifi network you want to connect the camera to. If it's been long since you turned it on, you may also press the power button again to wake it up. From there in the Zmodo app, you would hit the plus button in the top right of the home page, choose the QR code option, select Battery Camera at the top, then hit Start Installation at the bottom. You would then continue on through the pages until you reach the one that requests your wifi password. On that page, it will say 'Your device(s) will connect to' and then should show your wifi network's name. If it does not, you may need to turn on location or adjust the app's permissions to allow the location permission which is used to see what network the phone is connected to during setup. If that's showing properly, you'd enter your wifi password and may use the eyeball icon once you start typing to see what you've typed. Please keep in mind it is case sensitive. Once that is all correct, you can use the button at the bottom of the page to go onto the next page which will display a QR code on your screen that you would hold approximately 6-8 inches in front of the battery camera you are attempting to set up. It should then go to flashing blue once it has read the code and eventually hopefully solid blue if it connects successfully at which point the app would ask you to name the device. If it does not connect though, please provide a screenshot of the QR code used in setup and let me know if the camera went to flashing blue upon seeing the code."]
["¿Cómo configuro Zmodo por WiFi?","Haga clic en el ícono “+” en la pantalla de inicio de la aplicación en la parte superior derecha > seleccione ZINK > siga las instrucciones proporcionadas. Primero le pedirá que se conecte a ZMD_SAP (que no tendrá conexión a Internet) y luego regrese a la página de configuración de Zink. Luego, le pedirá que ingrese el nombre de la red wifi de su hogar (SSID) y la contraseña de wifi. Luego, deberá volver a conectar su teléfono a la red wifi de su hogar para acceder a la cámara."]
["How do I change networks?","To set up the camera on your account you will use the QR code method. Open the app and tap on Devices and then tap on Add Device. Follow on-screen instructions and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect the old Zmodo cameras to the new WiFi?","To set up the camera, you will need to use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between when the light in the camera is flashing green."]
["What should I do if I see no light after unplugging and plugging back in the camera?","There will be a green or blue light in the camera, you may want to try covering the camera lens to better see the light, especially since it is mounted outside and may be difficult to see if it is bright."]
["What should I do if I see a green light after unplugging and plugging back in the camera?","If the light is green, you can proceed with the setup process using the QR code method as described earlier."]
["What should I do if I am being asked to pay a fee after connecting my camera?","You can just back out of that screen and go back to the Home screen to set up another camera."]
["How do I set up the camera?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera light is flashing green?","There should be a pinhole reset on the back of the camera. You can press and hold the button with a paperclip or something similar for 15-20 seconds. You will see the light on the camera change to a solid green when it resets. Then it will change to a flashing green and stay flashing green until you do the setup."]
["How do I restart the app?","Close the app completely, not just minimize it, and then open it again. You can also power off the phone or tablet and power it back on."]
["What does a flashing green light on the camera mean?","Blinking green means the camera is in setup mode. After you setup the camera the indicator light will switch to solid blue."]
["What are the instructions for setting up the Zmodo camera?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do to see my cameras on my account?","Log out of the app and back in again to see both cameras on your account."]
["How do I set up my camera after changing the Wi-Fi password?","To set up your camera after changing the Wi-Fi password, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How to connect to new WiFi network?","To set up the camera, use the QR code method. The camera has to be flashing green. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How to find WiFi settings?","To check the camera's current status, look at the indicator light on or inside the camera. Is it blinking green or solid blue?"]
["How do I add a camera back to my account?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and scan the QR code I've provided below to access the setup. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my cameras?","To set up your cameras, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the indicator light should turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my device connected to the internet doesn’t show up as one of my devices?","Please close your app and then reopen it."]
["What time are you open until today?","Our Live Chat support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["When will you be available again after 1 PM EST?","We would be closed at that time, but would be available again at 2 PM EST."]
["What should I do if the QR code won't work?","If the QR code won't work, try unplugging the camera, plugging it back in, and checking the light indicator on the camera."]
["How do I change the network and password for my cameras?","To change the network and password for your cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I add a camera to my account with a LAN Search in the app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is blinking green?","Unplug the camera, plug it back in, and then watch the light in the camera. If it goes back to flashing green, then you will do the QR Code setup to connect it."]
["How do I set up my Zmodo camera using QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera's indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What are the requirements for QR code setup for my camera?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my Wi-Fi password is not being accepted?","Go to your phone's wifi settings, forget the 2.4GHz wifi that you are connected to, then reconnect to it. You can double check the wifi password doing this. Then try setup again making sure to enter the wifi password carefully, as the wifi name/password are case sensitive. Remove special characters and spaces from the SSID name/password if there are any."]
["How can I set up my cameras on a new network?","You would do the initial setup with the new Wi-Fi information. All 6 of the cameras on your account can use the Zink setup method to connect. The three newer cameras can also use the QR Code setup method."]
["What should I do if the camera setup fails?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I set up multiple cameras at once?","When you setup one camera with the QR Code setup, it will try to setup other cameras. So you may be able to setup multiple cameras with one setup, but it may take more than one setup attempt."]
["Where is the plus sign?","Tap on device then scroll down and find the add device square at the bottom."]
["How to reset wifi password in the cameras without doing a new set up on each camera?","In order to connect the cameras with a new Wi-Fi password, you would need to set them up with the initial setup method. There is not another way to do it. The two cameras on your account can be setup with the QR Code or the Zink setup methods."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the Zink setup method?","To set up the camera using the Zink setup method, click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. It will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I set up the cameras on my account?","To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I add a camera using the Smartz Eaze app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Tap on Add Device and tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up my camera using the QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is not online?","This camera is not online, so you cannot add it with a LAN Search in your app. It would need to be added with the setup to connect to the Wi-Fi network."]
["What permissions do I need to enable for the Zmodo app to work properly?","The Location on your phone needs to be turned on. Then you need to go to the Apps settings and make sure that the Zmodo app has permission to use your phone's location, and if there is a Precise Location permission, then that needs to be on, as well."]
["How do I send you the screenshot of the QR code?","You can send it by tapping the camera icon next to the chat window. Or you can email them to support@zmodo.com attention marcela in the subject."]
["How do I make the QR code bigger?","You want to change the text size on your phone's settings. With the text being bigger, it makes the QR code smaller."]
["How do I connect the door sensors?","You tap on the plus sign > Smart Home > Accessories. Then select the Pivot and press and hold the button on the sensor."]
["How do I set up my camera using the Zink setup method?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Go to the Devices page in the app and tap Add Device at the bottom of your device list. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads the code, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera is trying to connect to a 5 GHz network?","The camera will connect to your 2.4 GHz network. You will want to go to your Wi-Fi settings and look for your network that does not have the 5G at the end."]
["How do I connect my camera using the Zink setup?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Do I delete the old cameras first?","No, you do not need to delete the cameras from your account."]
["How do I set up the two cameras on my account?","To set up the two cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a flashing green light on the camera mean?","Flashing green means that the camera is ready for setup."]
["What should I do to start the setup of my camera?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I add my camera to the app?","If your camera is already online, you can add it to your account by naming it. Once added, you should see it on the home page of your app. If you do not see it, please close the app and reopen it."]
["¿Cómo puedo conectar mi cámara después de cambiar de router y contraseña?","Para conectar tu cámara, primero asegúrate de que estás utilizando la configuración Zink. Luego, intenta ingresar a la configuración de tu dispositivo y apaga los datos celulares/móviles. Reinicia la cámara desenchufándola y volviéndola a enchufar. Una vez que parpadee en verde, vuelve a la configuración de Zink. Si aún tienes problemas, intenta actualizar tu conexión a la red y olvida la red WiFi en la configuración."]
["What should I do to reconnect my cameras to the new WiFi network?","If you changed internets, the cameras should be disconnected. To reconnect them, you would go through the setup process to give them the new network info."]
["What should I do if I see a failure message when entering my new WiFi address?","Double check that the Wi-Fi name and password are correct and try again. If it says failure again, try turning off the phone's mobile data/cellular data and then try again."]
["How can I check if ZMD_SAP shows up in my WiFi settings?","Get close to a camera, go into the phone's Wi-Fi settings, then look and see if ZMD_SAP shows up."]
["What should I do if I don't see ZMD_SAP in my WiFi settings?","If you do not see it, try the QR code setup, but if you hear any beep when you show the QR code, let me know."]
["How do I start the Zink setup for my camera?","Connect to ZMD_SAP and then go through the Zink setup."]
["What should I do if the app keeps taking me back to the button to select a network?","That is caused by your Location settings. You will want to go to your phone settings and make sure that your Location is turned on. Then go to the App settings in your phone settings and find the Zmodo app listed. Go to the Location Permissions and make sure that the app has permission to use your phone's location while using the app. If there is a Precise Location setting, then make sure that is turned on, as well."]
["What should I do if my cameras are only compatible with 2.4Ghz networks?","You will need to swap to your 2.4Ghz network for setup."]
["How can I connect my Zmodo camera to my internet?","To connect your Zmodo camera, first ensure only one camera is plugged in and flashing green. Then, go to your phone's Wi-Fi settings and look for a network named ZMD_SAP. If you see it, connect to it. Next, open your internet browser and enter the IP address 192.168.10.1:8087. It will ask for your SSID, password, UserID (put 0), and client count (put 1). After submitting, if successful, you should see a page with 'result Ok'. Watch the camera to see if it turns solid blue, indicating it is online."]
["What does a solid blue light on my Zmodo camera mean?","A solid blue light on your Zmodo camera means it is successfully connected to the internet."]
["Do I need to redo the setup for other Zmodo cameras after one is connected?","Yes, with the Non app setup, each camera must be set up one by one."]
["How do I set up my camera named Front Door?","To set up your camera named Front Door, use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If it flashed blue but did not go solid, let the agent know how it behaved."]
["How can I erase cameras that Zmodo is showing but not working anymore?","You would want to remove the NVR from your account if you are trying to remove the devices from your account. On the Home screen it should say My Devices. To the right of that it will say Settings and you can tap on that. Then tap on the NVR and tap on the three dots in the top right corner. Then tap on 'Delete Device' or 'Remove Device'."]
["Should I do the same with the rest 3 cameras?","You can try the same setup on the other cameras, yes."]
["How can I set up my cameras using Zink?","Please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I change network settings?","You would need to set the cameras up on the new network via the advice in my previous message. In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera after changing wifi carriers?","To set your camera up, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let me know the behavior of the light."]
["Can I log into my app on another phone and move this camera to another location, on a different wifi?","Yes, you can log in to the same account on another phone, tablet, or computer. If you want to move the camera to another Wi-Fi network, then you would just need to set it up with the initial setup again to connect to the new network. You would not need to remove the camera from the account. You would just do the setup with the new Wi-Fi information."]
["What does solid red mean while trying to set up?","If the red light is on, it may indicate that the night vision light is activated. This can happen when it is dark enough or if the night vision is set to always on."]
["Do I have to have a paid subscription in order to use my cameras?","Payment is for optional cloud plans and is not needed for basic services. You can plug in your cameras, connect them to Wi-Fi, and watch live without a paid subscription."]
["How do I log in to view my cameras on a computer?","To log in to view cameras on a computer, you need to use user.zmodo.com. You can enter either an email or a phone number to log in."]
["How do I clear the IP address on my IP camera?","There is not a way from the camera itself to clear the IP address. The IP address assigned to it is done so from the router. To have the router assign a different IP address to the camera, you would have to delete the device from the device list on the router. When it reconnects, it should have a different IP address."]
["How do I fix the issue of my cameras being disconnected from the new Wi-Fi after updating my router?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the camera does not turn solid blue after about 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How to reset Model ZP-IBH15-W?","There is not one."]
["How do I set up my camera using the QR code?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What can I do if my cameras don't want to connect to the internet?","To troubleshoot your cameras, first restart them by unplugging and plugging them back in. Then, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. If successful, the indicator light should blink blue and then turn solid blue. 5) If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How to set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change my wifi on my cams?","The four cameras on your account will use the Zink setup method to connect to your Wi-Fi network. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Do I need to delete the cameras to add them?","No, you do not need to delete them from your account."]
["¿Cómo puedo configurar la cámara Zmodo?","Para configurar la cámara, utilice el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["¿Qué debo hacer si la cámara no se conecta después de mostrar el código QR?","Si la cámara muestra una luz azul parpadeante, eso significa que leyó el código QR pero no pudo conectarse. Asegúrese de que la configuración de Ubicación en su teléfono esté activada. Luego, vaya a la configuración de la aplicación y asegúrese de que la aplicación tenga permiso para usar la ubicación de su teléfono."]
["How do I set up my doorbell?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it's not on your account yet. If it does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does a solid blue light on my doorbell mean?","A solid blue light on your doorbell means it is online and functioning properly."]
["Will I receive notifications for motion with my doorbell?","Yes, you will receive notifications for motion, but they will be subject to the normal cooldown timers between notifications, assuming you have notifications set to on in the app."]
["¿Cómo puedo cambiar la red wifi de mi cámara?","Para cambiar la red wifi de su cámara, primero asegúrese de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Luego, ingrese a la aplicación y siga estos pasos: 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. 2) Asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. 3) Ingrese la contraseña de su red, teniendo en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR que deberá mostrar a la cámara a una distancia de entre 6 y 8 pulgadas. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta."]
["How do I connect my cameras to new wifi?","If you see the ZMD_SAP network, then you will do the Zink setup in the app. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Do I need a subscription to run the cameras?","The subscription is optional; it is not a requirement."]
["How do I set up the ZP-IB15W camera with a Zink connection?","To set up the ZP-IB15W camera with a Zink connection, make sure your phone, tablet, or computer is connected to the ZMD_SAP Wi-Fi network and the light on the camera is flashing green. Open a web browser like Safari or Google Chrome. In the address bar, type the camera's IP Address 192.168.10.1:8087. Enter the name of your network and the password for your network (both are case sensitive). In UserID, type 0. In Client_Count, type 1. Press OK, and the device should send the network information to the camera. Watch the camera; the light should start flashing blue, or the green light may just go out. If the light turns solid blue, or you do not see a flashing green light come back, then check the app to see if the camera is online."]
["How do I add a Wi-Fi extender to the new app?","To add a Wi-Fi extender, tap on the plus sign in the top right corner, tap on Smart Home, and then tap on Beam. It will ask you to connect to AP_ZMD first (which will have no internet connection), and then go back to the Beam setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password."]
["What should I do if the app just spins during setup?","You can try restarting the app or uninstalling and reinstalling the app. Also, make sure that your mobile data or cellular data on your phone is turned off."]
["How do I reset the Beam?","There is a pinhole reset on the side. While it is plugged in and powered on, press and hold the button for 15-20 seconds until the Beam restarts."]
["Does the AP_ZMD network have internet access?","No, the AP_ZMD network does not have internet access."]
["How do I reconnect my cameras to WiFi?","To reconnect your cameras to WiFi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code if prompted. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Do I need to delete my cameras to reconnect them to WiFi?","No, you do not need to delete your cameras to reconnect them to WiFi. You can try restarting them first, and if they are blinking green, you would then go through the setup process without deletion."]
["How do I reconnect my cameras to the router with the new password?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What should I do if my QR code won't scan?","To troubleshoot the QR code scanning issue, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on, and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Make sure your network's name is listed on the password page. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue and then turn solid blue. If it does not, please take a screenshot of the QR code and send it for further assistance."]
["How do I recreate the initial setup for my camera?","To recreate the initial setup, open the Smartz app, go to the device section, and tap the plus sign located at the bottom of the device list."]
["How long should it take for the camera to read the QR code?","It normally doesn't take longer than a minute and 30 seconds for the camera to scan the QR code."]
["What should I do if the camera is not reading the QR code?","If the camera is not reading the QR code, unplug the camera, plug it back in, and when it flashes blue, hold the QR code 8 inches away from the camera."]
["What are the steps for Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin setup' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["Can I use a QR code for the Zink setup?","For the Zink setup, you wouldn't use a QR code at all."]
["How do I tell if my router is set up for 2.4 GHz?","You would have to check the router's network settings to see what the network is set as (2.4GHz, 5.0GHz dual). If your router is through your ISP, you can try contacting them for assistance with those settings."]
["How do I change to my new Wi-Fi?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if I see the ZMD_SAP network in my Wi-Fi settings?","The ZMD_SAP network does not have a password. So it would not ask for a password if you connect to it."]
["What steps should I follow after connecting to the ZMD_SAP network?","Please click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I set up my camera to connect to a new WiFi network?","To set your camera up on a new WiFi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if I don't see the ZMD_SAP network?","Try going into your phone's wifi settings and turn off the wifi, then turn it back on. Make sure you are within 10 feet of the camera and that there is a line of sight when looking for the ZMD_SAP network."]
["What does it mean if the camera lights are flashing green?","If the camera lights are flashing green, it means the camera is in setup mode."]
["What does it indicate if the camera is connected to a wifi network?","When a camera is connected to a wifi network, the lights on the camera turn a solid blue."]
["What should I do if there is no ZMD_SAP network and the camera lights are flashing green?","It is possible that there is an issue with the power on the camera. You can swap the camera's cord with another working camera and plug it directly into a wall outlet. Once it starts flashing green or blue again, check the Wi-Fi list on your phone settings to see if the ZMD_SAP network appears."]
["How do I set up my camera using QR code?","To set up your camera using QR code, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 6) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and scan the QR code below if prompted by the app. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if the camera does not go to a solid blue light?","If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I make my camera flash green or blue?","Check the camera's cord and the outlet, as a solid green light may indicate a power issue."]
["What should I do if the app shows 'unknown ssid' instead of my network name?","Make sure your phone's location is set to on and that the app has location permissions set to allow while using and precise location if that option is available."]
["Do I have to unsubscribe to set up my camera on a new network?","You do not need to delete or unsubscribe cameras to set them up on a new network."]
["How do I set up my camera on a new network?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I get my system going?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to change WiFi network?","You will need to setup the cameras with the initial setup method again to connect them to a new Wi-Fi network. To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I connect my cameras to a new network?","To connect your cameras to a new network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet."]
["How do I change the network on my cameras?","You would setup the cameras using the initial setup method to connect them to a new Wi-Fi network."]
["How do I connect my camera to a new Wi-Fi network using the Zink setup?","If you see the ZMD_SAP network, then you will want to do the Zink setup to connect the camera. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How can I reset my password to access my account on the web?","You can click on Forgot Password to reset the password. It will be the same password as you used to log in on the mobile app on your phone or tablet."]
["How do I set up my cameras using the QR Code setup?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change my WiFi for the camera?","To set your camera up on a new WiFi, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my cameras using the Zink setup?","To set your camera up using the Zink setup, follow these steps: 1) Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show that the network has no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network. Both are case sensitive. 5) Watch the camera indicator light; it should flash blue and then go solid blue if successful. If it just flashed blue temporarily, let me know if it returned to flashing green or swapped rapidly between blue and green."]
["How do I set up my camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What is the initial setup process?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my ZDMD15F3DA208423 camera?","ZDMD15F3DA208423 uses QR code setup. You don't need to connect to zmd_sap network. Make sure your phone is connected to 2.4GHz wifi for setup. First, go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up the cameras on my account?","To set up the cameras on your account, you need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let support know about the indicator light behavior."]
["How do I set up my camera with the app?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if my camera is not connecting?","If your camera is not connecting, check if the indicator light is flashing green. If it is, follow the setup instructions provided earlier and let me know if it changes to flashing blue. If it does not connect, you may need to check the WiFi network it is connected to by temporarily unplugging the router you suspect it is on to see if it goes back to flashing green."]
["Which app should I use for my camera, Zimodo or Smartz?","You may use whichever app you prefer, Zimodo or Smartz."]
["What are common mistakes when holding the QR code for the camera?","Generally, you're meant to hold the QR code about 6-8 inches from the camera lens, but that can vary a bit depending on certain factors. The most common issues when attempting to do that specifically include holding the camera to the phone's camera instead, showing the code when the camera has its night vision lights on, or having dark mode on with the phone which frequently can cause it to misread the code."]
["How can I check if my camera is fully updated?","You can check if your camera is fully updated by ensuring that both of your cameras are updated. If they are, you should not need to turn off the camera during the update process as it could damage the camera."]
["What should I do if my device is offline and the indicator light is solid blue?","Please unplug it and plug it back in. It should go to solid green, then blinking green, then blinking blue, then solid blue if it reconnects."]
["What should I do if my device is swapping back and forth between blinking green and blue?","This would imply it is connected, but has no internet access. Check if you have an old router or extender connected that it could be connecting to."]
["How do I refresh the home page of my app after adding a device?","If you do not see it, pull down on the home page to refresh."]
["What should I do if the time zone for my device is not correct?","You will need to adjust that in the device's settings."]
["How to connect my cameras to my new wifi?","To reconnect the cameras to the network, you would have to go through the setup with the cameras to reconnect them using the QR code setup. Here are the steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I get my devices online after changing the WiFi router?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["¿Cómo conecto mi Zmodo NVR a la app?","Generalmente, puede agregar un NVR a su cuenta tocando el signo más en la parte superior derecha de la página de inicio, yendo a heredado y luego a kit inteligente. Luego escaneará la red a la que está conectado su teléfono en busca del NVR. Si su NVR está en el mismo enrutador, generalmente debería encontrarlo para agregarlo si es compatible con la aplicación y no hay problemas de red."]
["¿Cuáles son los horarios de atención al cliente?","Nuestros nuevos horarios de disponibilidad son: De lunes a viernes: de 9 a 12 horas y de 13 a 18 horas CST, excluidos días festivos."]
["How do I update my camera to a new Wi-Fi?","You will need to do the initial setup with the new Wi-Fi information. The two cameras on your account will use the QR Code setup method to connect. To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to delete my cameras to update them?","No, you do not need to delete the cameras from your account."]
["How do I get replacements?","You can fill out the warranty form here https://www.zmodo.com/rma/"]
["How do I connect my camera using the QR code?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do if my camera is not connecting to the wifi network?","Please go to your wifi settings on your phone, forget the ATT network (you can tap the i next to the network in your wifi settings to then choose to forget), then reconnect to it. You will have to enter your wifi password. If it does not have you enter your wifi password, it was not forgotten properly."]
["Which network should I forget, my home wifi or the Zmodo network?","Forget the ATT network."]
["How do you factory reset the doorbell?","To reset that doorbell there should be a small pinhole on the bottom of the doorbell, while it's on the bracket you would take a small pin or like a paperclip and push it in and hold it for about 30 seconds or until you see the lights react, they will turn a solid green when it's resetting."]
["What should I do if my doorbell is blinking green?","Flashing green means it's in setup mode."]
["What does it mean if my camera won't connect to the internet?","Yes, there is no internet from the ZMD_SAP network, it's a signal coming from the camera itself so there is no internet, it's just a signal used to communicate with the camera to send it the Wi-Fi name/password info for the setup."]
["What should I enter for manual setup?","You will enter the name of your wifi network (it is case sensitive so feel free to pop back into your wifi settings to double check it) and then the password for the wifi network. Please make sure your phone is staying connected to the ZMD_SAP network as well."]
["How can I get my cameras onto a new Wi-Fi network?","You can reset the camera in the settings on the app and then set up the cameras with the QR Code setup to the new network. Alternatively, you can unplug the old router and then do the setup to connect the camera to the new network."]
["How do I reset the camera?","To reset the camera, tap on Live for the camera, then tap on the Gear icon in the top right corner. Next, tap on the three dots in the top right corner and then tap on Reset Device. After doing that, you will see the light on the camera change to solid green and then flashing green."]
["What should I do if my cameras are flashing green when trying to connect?","You should hold the QR code in front of the Zmodo camera, 8 inches away, so the camera can read the code and try to connect. Watch the green flashing lights to see if they change at all while you hold the code."]
["How do I set up my cameras using the QR code?","You would get the QR code from the setup. Make sure to go through the QR code setup with these cameras."]
["Are there instructions for the Zink setup?","Yes, you can follow the Zink directions via the chat bot."]
["How do I let my cameras see my new router details?","To set your camera up with your new router, use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let me know the light behavior."]
["How do I check the firewall on my router?","If you have a private router (you bought it yourself not from your internet provider), then you can try checking the router's manual or look up the model online. If it's your internet service provider who you received the router from, you can contact them so they can assist you in checking those router settings and adjusting the firewall."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and scan the QR code if prompted. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; show it to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera is blinking blue and doesn't want to connect?","If your camera is blinking blue and not connecting, ensure that you are using the 2.4Ghz network for setup. If you are currently on the 5Ghz network, switch your phone to the 2.4Ghz network and go back through the QR setup. Additionally, check that your network uses WPA or WPA2 encryption; if it does not, you may need to change the encryption type."]
["How do I connect the cameras to the new wifi network?","To connect your cameras to the new wifi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Open the app and hit the plus in the top right of the home page, selecting the QR code option. 2) Ensure your network's name is listed where it says 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light should turn solid blue. 5) If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Can I connect the cameras without taking them down?","Yes, you can connect the cameras without taking them down by using the Zink setup. Ensure you are within 10 feet of the camera during the setup process. Open the app, hit the plus button, and choose Zink. Follow the instructions to select the number of devices, connect to the ZMD_SAP network, and enter your 2.4Ghz network name and password. The camera's indicator light should start flashing blue, and if successful, it will turn solid blue."]
["How do I connect my Smartz outdoor cameras to a new Wi-Fi?","You would just need to do the initial QR Code setup with the new Wi-Fi information. Open the app and tap on Devices. Tap on Add Device. Follow the instructions in the app and it will ask for your Wi-Fi password. Then you will get a QR Code on the phone screen that you will show to the Zmodo camera."]
["How do I connect my cameras using the Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if my camera is connected without internet?","It is normal for the camera to show 'connected without internet.' This means it is connected to the camera's signal, which is just for communication. Once connected, you would then go through the Zink setup."]
["Why do I need to turn on my phone's location for the camera setup?","You need to turn on your phone's location because when the location is off or the permissions for location are not allowed, the app can't tell what network you are connected to."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network, the camera is powered on with its indicator light flashing, and then follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light should turn solid blue."]
["What should I do if my camera is blinking blue but not connecting?","If your camera is blinking blue, it means it is attempting to connect. If it does not turn solid blue after approximately 30 seconds, try restarting the camera by unplugging it and plugging it back in, then attempt the QR setup again."]
["Can I use a 5Ghz network to set up my camera?","No, 5Ghz networks are not supported for camera setup. You need to use a 2.4Ghz network. If both networks have the same name and password, that is fine to use as well."]
["What is the phone number for customer service?","Regarding a call, if you'd like to schedule a call for a future time, you may do so via the button below."]
["How do I set up my camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How can I see all my cameras after logging out?","If you log out and then back in again, it will show all 4 cameras."]
["Where can I purchase a replacement adapter for my camera?","You can purchase a replacement adapter on Zmodo.com at this link: https://www.zmodo.com/5v-1a.html."]
["Is there a discount code available for my purchase on Zmodo.com?","Yes, you can use promo code gift50 at checkout to get 50% off your Zmodo.com order. The code is valid until Dec 1, 2024."]
["What does the blinking green light mean?","If the indicator light is blinking green, the camera needs to be set up again."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How can I update the firmware on the NVR?","To update the firmware on the NVR on the app, tap on the live button of the NVR, tap on the gear shaped icon in the upper right, tap on the 3 dots in the upper right, device firmware can be updated here."]
["Are the outdoor wifi cameras from Zmodo compatible with my NVR?","The wifi cameras currently available on Zmodo.com just work with the app, they are not compatible with NVRs."]
["What is the ID format for the NVR?","The ID will start with either ZMD or 1. It will be listed on a sticker on the bottom of the unit."]
["What should I do if my NVR is offline?","Make sure both ends of the ethernet cable are tightly connected."]
["What is the best 1080p camera compatible with my NVR?","The SHO brand camera is the camera right now that you can purchase that would be compatible with your NVR."]
["Why is my NVR showing a black screen on the HDMI connected screen?","The Mini pro camera is not compatible with your NVR; you would see a black screen if you are trying to view the mini pro."]
["Can I view the Mini pro camera feed on the NVR?","You would only be able to view the camera on the app, not directly from the NVR."]
["How do I redirect my camera to get on a new network after changing routers?","To redirect your camera to the new network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I get my cameras back online after getting a new modem?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I add my camera to my account with a LAN Search in the app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not connecting?","If your camera is not connecting, try syncing and restarting the camera. You should see the light change to a solid green. Then the camera will reboot and reconnect. When it changes back to a solid blue, you can try the LAN Search again. You may want to tap on Search Again a few times as it can take a couple of minutes to find the camera after it reconnects."]
["Can I come back to this chat if I get out of it?","Yes, you can come back to this chat."]
["How can I reset my cameras?","You can reset the camera in the Device Settings for the camera and then you would do the QR Code setup to reconnect them to the network."]
["What will happen to the camera light when I reset it?","The light on the camera will go back to a flashing green, and then you can set them up again with the QR Code setup to connect to your Wi-Fi network."]
["Does the setup need to be done through the phone app?","Yes, those should use that QR setup I sent information on. You would need to do that setup in the phone app."]
["How do I set up my camera using the QR setup?","To set up your camera using the QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 6) After approximately 30 seconds, if the light does not turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How to change the wifi?","To change the wifi for your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After a few seconds, it should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["What should I do if my camera is showing a solid blue light?","You will want to try the LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up my camera using the QR code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera using QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["¿Cómo puedo saber la marca de la cámara si no dice nada?","Probablemente indicará en su compra dónde la ordenó. ¿Tiene un correo electrónico de pedido o puede verificar la marca a través de sus pedidos anteriores donde compró?"]
["¿Cómo puedo comunicarme con Rraycom para ayuda con la configuración del dispositivo?","Puede comunicarse con Rraycom a través de este correo electrónico para que le ayuden con la configuración del dispositivo: Rraycom@hotmail.com."]
["How do I reconnect the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a solid blue LED mean on my camera?","Solid blue means the device is online."]
["How do I add a solid blue camera?","Try tapping the Plus, then select the option to add a solid blue camera at the bottom."]
["How long does the unbind process take?","The unbind process does not take that long; it would not have been a year. The unbind process is 1 month from when we start it."]
["How do I set up my camera after changing my WiFi router?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check (or if it's after we close, you can email it to support@zmodo.com and explain you're having trouble setting up your cameras with the QR code setup)."]
["How do I reconnect my camera that shows a solid blue light?","If you refresh the app screen or log out and back in again, you will see the camera on your account."]
["How do I set up my doorbell camera using the Zink setup?","To set up your doorbell camera using the Zink setup, follow these steps: 1) Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show that the network has no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network. Both must be entered precisely as they are case sensitive. 5) Watch the camera indicator light; it should start to flash blue shortly after you submitted the wifi information. If successful, it will then go solid blue."]
["What should I do if my ZMD network doesn’t show up?","Check your phone's Wi-Fi settings and see if you can locate the wireless network named 'ZMD_SAP'."]
["What should I do if my camera is not connecting?","I would recommend rebooting the camera before you set it up like the last camera as you were able to set it up after that."]
["How can I add cameras to my existing account?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure the QR setup goes smoothly?","To ensure the QR setup goes smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["What should I do if I'm having trouble with the setup?","Please specify if you are trying to set up a new camera or reconnect a device that was online/setup in the past."]
["What should I do if only one camera is set up on my NVR?","You will want to set up the other cameras to your Wi-Fi network. If they do not add to the NVR, then you can go into the NVR settings and go to Device Management to clear available channels for the cameras to add to the NVR."]
["Why do all four cameras show the same image on the monitor?","That would be because it is all the same camera. You would want to connect the other cameras and then delete the device from the other channels so that you can add the additional cameras to the NVR."]
["What should I do to connect my cameras to a new network?","You would do the initial setup to connect the cameras to the new network."]
["How to change WiFi setting?","To change your WiFi settings, log into your router's web interface using your browser. Enter the router's IP address in the address bar, then log in with your admin credentials. Look for the 'Wireless' or 'WiFi' settings section to make your changes."]
["How do I reset the cameras to work on the new password to my internet?","To reset your cameras to work with the new password, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I get my cameras switched to new WiFi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I get my cameras to show on my site?","You can go to the home page of your app to look at them. If they do not show, please restart the app and you should then see them."]
["How do I adjust the time zone for my cameras?","To adjust the time zone, go to devices, tap on the device, tap where it shows the device name and ID, then you can go to the time zone option there to adjust that."]
["What should I do if my camera won't scan the QR code and is blinking green?","I would recommend you unplug the camera and plug it back in right before you try the setup as rebooting the camera often helps with the setup to connect the camera."]
["What if my other cameras disconnect from the system when I unplug one camera?","You can just unplug the one camera and not any others. The camera has its own cable and power adapter. If you do power off all of the cameras, then when they power back on, they will try to reconnect automatically to the Wi-Fi network they were previously connected to."]
["How do I add the camera back to my account?","To add the camera to your account, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Where would I find the camera ID number?","It is on the camera itself, on a sticker that will be on the bottom or the back of it."]
["How do I see the indicator light on the camera more easily?","If you cup your hands around the lens of the camera you can see the indicator light easier."]
["What should I do if the camera's indicator light is solid green?","Could you please unplug the camera from power for 30 seconds? Then plug it in again."]
["How can I see the camera on my account in the Zmodo app?","If you refresh the Zmodo app screen or log out of the app and back in again you will see the camera on your account."]
["How do I change my camera to connect to 2.4GHz instead of 5GHz?","The cameras will only connect to 2.4GHz networks, not 5GHz. On the router itself, you may be able to change it; otherwise, you may have to contact the internet service provider if you have your router through them to help adjust that."]
["How can I change the network in my system?","The cameras on your account will use the QR Code setup to connect to the Wi-Fi network. You will just need to do the initial setup with the new Wi-Fi information. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera using Smartlink?","1. Verify Network Compatibility: Confirm that the Wi-Fi network you intend to connect the camera/s to operates on the 2.4GHz frequency. 2. Access Smartlink Setup: Launch the app and navigate to the home page. Tap the plus sign in the top-right corner, then select 'Legacy' and choose 'Smartlink'. 3. Initiate Installation: Follow the on-screen prompts. Specify the number of devices you are setting up, then tap the check mark or 'Next'. 4. Enter Wi-Fi Password: The app will prompt you to enter the Wi-Fi password. Please note that the Wi-Fi password is case-sensitive. Tap the next, then wait for the device/s to establish a connection. 5. Device Naming (First-Time Setup Only): If this is the initial setup, the app will ask you to assign a name to the device for easy identification."]
["How do I reset the camera?","To reset the camera, while it's plugged in, insert a pin and hold it for around 30 seconds. You will know it's resetting once the camera turns a solid green. When you see that happen, you can take out the pin. In rare cases, it also won't go solid green until the pin is removed, so if after a minute of holding it you still don't see a reaction, take it out then see if the lights react."]
["How do I set up my camera using EZlink?","1. Verify Network Compatibility: Confirm that the Wi-Fi network you intend to connect the camera/s to operates on the 2.4GHz frequency. 2. Access EZlink Setup: Launch the app and navigate to the home page. Tap the plus sign in the top-right corner, then select 'Legacy' and choose 'Ezlink Devices'. 3. Initiate Installation: Follow the on-screen prompts. 4. Enter Wi-Fi Password: The app will prompt you to enter the Wi-Fi password. Please note that the Wi-Fi password is case-sensitive. Tap the next, then wait for the device/s to establish a connection. 5. Device Naming (First-Time Setup Only): If this is the initial setup, the app will ask you to assign a name to the device for easy identification."]
["What should I do if my camera times out when I try to connect it?","Make sure that the antenna is screwed in securely to the camera. Then go to your Wi-Fi settings and ensure that you are connected to your 2.4 GHz network. Tap on the settings button next to the network name and select 'Forget this network' to disconnect. After that, reconnect to the network by entering the Wi-Fi password. Once reconnected, try the QR Code setup again."]
["What options do I have if my camera still doesn't connect after trying to set it up next to the router?","You can try restarting the router, using another phone or tablet, or trying the Zink setup. If the camera still does not connect, you may consider setting up another camera, but that may not resolve the issue with the current camera."]
["How many cameras can I have hooked up at a time?","You can setup as many Zmodo wifi cameras as you would like to the same Zmodo app account."]
["What upload speed is required for 720p and 1080p wifi cameras?","Each 720p wifi camera requires at least 1Mbps upload speed, and if the 720p wifi camera has a cloud plan, it needs at least 2Mbps upload speed. Each 1080p wifi camera requires at least 2Mbps upload speed, and if the 1080p camera has a cloud plan, it needs at least 4Mbps upload speed."]
["How can I test my upload speed?","You can test your upload speed by first connecting your smartphone to 2.4GHz wifi, the same router that the cameras would be setup to, then go to Google, type 'Internet speed test', run the test, and check your upload speed."]
["How do I set up my camera using the Zmodo app?","Make sure your smartphone is connected to 2.4GHz wifi, then on the Zmodo app tap on the + sign, choose 'Legacy', 'EZLink' setup. Follow the in-app instructions to complete setup."]
["What should I do if my camera is on older firmware?","Once set up, the camera is on older firmware so you will need to update before you may properly view it in the app."]
["What should I do after connecting to the ZMD_SAP network?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the 'begin setup' button and connect to ZMD_SAP. After returning to the app, enter the name and password of your wifi network (it must be a 2.4GHz network and both the name and password are case sensitive)."]
["What tips can help with the Zink setup?","Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, ensure that location settings and permissions on your phone and app are enabled for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How to set up model number ZH-IXY1D?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to, is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support outside of live chat hours?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["Is there a way to reset the wireless camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below: 1) Hit the plus in the top right of the home page and scan the QR code below when prompted. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if the camera does not connect?","If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check. Additionally, ensure that your phone is connected to the correct 2.4Ghz network and that the camera is powered on with its indicator light flashing."]
["How can I check if my network is 2.4Ghz?","You can use an app called AirPort Utility to test the network. Once downloaded, open your phone's settings, go to AirPort Utility listed there, and turn on the Wi-Fi Scanner option. Launch the app, hit the Wi-Fi Scan option in the top right, then the Scan option in the top right of the next page. Locate your network in the list and make sure its channel is listed as a number between 1 and 11."]
["How do I set up my Zmodo camera?","First turn lights on, open blinds, make the room you are in as bright as possible. Go to your phone's settings for wifi and make sure your phone is connected to 2.4GHz wifi. Then follow these steps to setup the camera: Zmodo QR code instructions: Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up my camera using QR setup?","To set up your camera using QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start blinking blue. 6) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["What type of camera do I have?","These are 1080P indoor outdoor cameras, they may use a setup called QR code, or Zink for setup."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your Wi-Fi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in-between. The camera will automatically scan the QR code."]
["How do I set up my camera for a firmware update?","To set your camera up for a firmware update, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the indicator light should go solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera?","To set your camera up, first make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. Make sure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if it is not on your account yet."]
["Where is the reset button on the camera?","The reset button is on the back of the camera. It may be labeled RST or Reset."]
["How do I set up the camera using the QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I get the pictures on the monitor?","You need to delete the duplicate devices in the channels in the Device Management on your NVR so that the other cameras can be connected to the NVR."]
["Will my cameras work with a 5G internet service?","The cameras connect to the 2.4 GHz network. Routers are able to make both 2.4 GHz and 5 GHz networks."]
["How do I add my camera to my account after changing my internet provider?","You will want to unplug the old router from power and the cameras will disconnect. Then you can set them up on the new network."]
["How do I set up my cameras with the Zink setup method?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I reconnect the camera to wifi?","To reconnect your camera to wifi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using the Zmodo app?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Why am I not able to see the video clearly?","There isn't any setting to change the clarity other than the HD and LD switch which it looks like you have it on HD."]
["How do I link my new pivot to my account?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How can I schedule a call with customer support?","You can tap on Schedule Call to make a callback appointment."]
["How do I see my camera on my app after binding it to my account?","If you refresh the app screen or log out and back in again, you will see it on your account."]
["How do I login to the Zmodo app?","On the Zmodo app login screen, you would need to enter the Gmail email and the password for the account."]
["Is there a way to connect my camera to a new wifi without unplugging it?","Yes, you can try using another phone or tablet. You can also try the QR Code setup, but that would also require you to get to the cameras."]
["What should I do if my camera setup is not working?","The cameras may just need to be restarted. Just like any other electronic device, restarting them will often help. I would strongly recommend restarting the cameras if the setup is still not working."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["Do I need a password for every camera?","You do not need to set one for every camera."]
["What should I do if the camera lights are solid red?","For the solid red cameras, can you try to add more lights to the area to get those red lights to turn off."]
["What do the red lights on the cameras indicate?","The red lights are the night vision lights. They should still work, but we need either a green or blue light to determine the status."]
["How do I return to the chat window if I need to switch apps?","You can always return to the chat window or if you have another phone or tablet with the app you can try it on that device."]
["How do I get back to the customer care agent if I close the app?","Just tap on me, then chat after opening the chat again."]
["How do I set up my ZH -IXY1D wifi-camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How do I set up my camera after switching routers?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet."]
["How do I change the wifi network for my camera?","You will just go through the setup as if they are a new device to reconnect them, this does not require you to delete the camera. It's the same QR setup as you tried before."]
["Will I lose my subscriptions when I delete the camera to redo the setup?","No, the subscription won't cancel or become disabled if you do not delete them from the account. You don't have to delete a camera to set them up again."]
["How do I connect my cameras to the new Wi-Fi?","You would need to do the initial setup to connect the devices. Three of the cameras on your account can use the QR Code setup. All four can also use the Zink setup."]
["Are you trying to setup a new camera or a camera that was setup previously?","Hello, you've reached customer care, my name is Kylie. Are you trying to setup a new camera or a camera that was setup previously?"]
["How do I set up my Zmodo camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my Zmodo camera is not reading the QR code?","When the light is flashing green, hold the phone screen close to the Zmodo camera lens and pull it back."]
["How do I reset my Zmodo camera?","There should be a pinhole reset button on the back of the camera. You can press and hold the reset button until the light changes to a solid green and reboots. It usually takes about 10-20 seconds. Then the light will change to flashing green and will not change to a flashing blue unless the camera reads the QR Code."]
["How can I check my network connection for the Zmodo camera?","You can go to your Wi-Fi settings and make sure that the network you are connected to is your 2.4 GHz network. When you are connected to your 2.4 GHz network, tap on the settings button next to the network name and tap on 'Forget this network'. This will disconnect you from the network and it will show up in the list of available networks. You can then tap on the network and enter the Wi-Fi password to reconnect."]
["How do I change my network to connect the cameras?","The cameras are not compatible with 5GHZ networks, so you will need to use a 2.4GHZ network or a dual network that emits both 5GHZ and 2.4GHZ for the cameras."]
["What should I check on my Android device's display settings when setting up my camera?","Make sure that Dark mode is not on and that the blue light filter/eye comfort shield is also not on. You also want to check the display size and make sure it's not enlarged and is on its default size."]
["What does it mean if my camera is blinking green?","If the camera is only flashing green and not blue at all, that means it's not seeing the code in front of it."]
["What should I do if my camera is not responding to the QR code?","Try holding the code closer at 6 inches for a minute and watch the lights for a reaction. If it does not flash blue, try holding it at 12 inches away for another minute. If it still does not react, unplug and plug in the camera and try again from 8, 6, and 12 inches away."]
["How do I set up my camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I view cameras at another location?","Yes, you can view cameras at another location if you have them set up on your account or if they are shared with your account."]
["How do I create a group for my cameras?","You can create a group by tapping on Settings next to My Devices and tapping on Create Group."]
["How do I add cameras to a group after creating it?","You can tap on Settings again, tap on the Group, and tap on Edit Group to select the cameras you want in the group."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light does not turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I find the Network settings?","To find the Network settings, open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option."]
["What should I do to reconnect my cameras after changing the Wi-Fi passcode?","To reconnect your cameras, follow these steps: 1. Ensure that the Wi-Fi network you want to connect the cameras to is operating on the 2.4GHz frequency. 2. Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Tap on 'Tap Here to begin set up' and follow the onscreen instructions. 5. The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What does a solid green light on the camera indicate?","A solid green light on the camera indicates a power issue. It could be caused by the outlet, camera's cord, or in extreme cases, the camera itself may have an internal issue."]
["How to connect the cameras to the new wifi?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Qué significa si la luz de la cámara es verde fija?","El verde fijo es una mala señal, si la luz permanece verde fija después de enchufarla y no parpadea en verde o azul, entonces eso es una indicación de un problema de energía. Puede intentar enchufar esta cámara a otro tomacorriente o cambiar el cable de esta cámara con otro y ver cómo reacciona."]
["¿Qué debo hacer si la luz de la cámara parpadea en verde?","Es normal que esté verde fijo al principio, pero después de un minuto debería cambiar a verde o azul parpadeante cuando está en modo de configuración. Si la luz es verde que titila, intente realizar la configuración con la cámara, ambas cámaras pueden demandar la configuración del código QR o la configuración de Zink."]
["What should I do if the light on my camera is flashing green?","If it is flashing green, then you will want to do the QR Code setup to connect the camera to your Wi-Fi network."]
["How do I perform the Zink setup for my camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I reset WiFi for my cameras?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What setup does the camera use to connect to a Wi-Fi network?","That camera will use the Zink setup to connect to a Wi-Fi network."]
["How can I make a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["What are the steps to set up my camera using Zink?","To set up your camera using Zink, follow these steps: Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What should I do if my Zmodo camera will not read the QR code to connect to my router?","Make sure the camera's indicator light is solid blue. If it is, you can bind the camera to your account by providing the camera ID to customer support."]
["How do I see my cameras on my account after binding them?","You can see your cameras on your account by refreshing the screen or logging out and back in again."]
["How do I set up my camera if the indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How can I change my subscription for the cameras?","In order to change your subscription, you can go to the cloud tab in the app, choose to subscribe, and then subscribe for only the two cameras you want subscribed. As it is a downgrade, the next renewal date would then roll into your new 2 camera subscription. If you would prefer to cancel entirely, you would do so from your Apple subscriptions."]
["How can I see my recorded footage?","The cameras need to be online to record footage. You will also need to enable the cloud plans onto the cameras. Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I scan a QR code with my camera?","If you are trying to setup a camera, you show the QR Code on your phone screen to the Zmodo camera."]
["Is the QR code for the camera or my phone camera?","Yes, the QR Code on your phone screen when you do the setup in the app is shown to the camera you are trying to setup."]
["How do I set up the camera using QR Code?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Where do I find the set up information?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I connect my camera to my home Wi-Fi network?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I set up my camera using the Zink setup?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["Where can I find the WiFi info for my devices?","There is not anywhere to find the information, like name and password, about the network the camera is connected to."]
["What should I do to connect my camera to my Wi-Fi network?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I get into Zink setup?","You may follow the instructions in my previous message. You would hit the plus in the top right of the home page of the Zmodo app, then choose Zink."]
["¿Cómo puedo activar mi cámara?","Para activar tu cámara, abre la aplicación y toca 'Agregar dispositivo'. Luego toca los cuatro cuadrados en la esquina superior derecha. En la parte inferior de la pantalla dirá '¿La cámara con cable o la cámara WiFi ya están en azul fijo? Toca aquí para agregarla'. Toca eso y podrás agregar la cámara a tu cuenta."]
["¿Qué debo hacer si la cámara no se encuentra en la búsqueda LAN?","Si la cámara no se encuentra, asegúrate de que la luz en la cámara cambie a un color verde sólido y luego a un azul sólido. Cuando la luz vuelva a cambiar a azul fijo, intenta realizar la búsqueda LAN nuevamente. Puede que necesites tocar 'Buscar nuevamente' varias veces, ya que puede tomar un par de minutos encontrar el dispositivo después de que se vuelve a conectar."]
["¿Qué hacer si la cámara sigue sin aparecer después de agregarla?","Si la cámara no aparece inmediatamente después de agregarla, es posible que desees reiniciar tu aplicación."]
["How do I change the WiFi network for my home Zmodo security camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support?","You can reach out to us via email at support@zmodo.com."]
["How do I set up the camera using the Zmodo app?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["¿Cómo puedo configurar la cámara?","Para configurar la cámara, utilizará el método del código QR. Abra la aplicación y toque Dispositivos y luego toque Agregar dispositivo. Siga las instrucciones en pantalla y la aplicación le pedirá su contraseña de Wi-Fi. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["¿Qué significa si la luz de la cámara cambia a azul intermitente?","Si la luz cambia a azul parpadeante, significa que está leyendo el código QR. Puede ser un problema con el Código QR o la red o contraseña."]
["¿Tienen un número de teléfono donde pueda llamar?","No tenemos un número de teléfono al que pueda llamar. Puede programar una devolución de llamada, pero la devolución de llamada será en inglés."]
["What should I do if my camera is not connecting to my new Wi-Fi?","If your camera is not connecting to your new Wi-Fi, check your phone's WiFi settings to see if you can locate the wireless network named 'ZMD_SAP'. Then, click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. After that, input your home Wi-Fi network name (SSID) and Wi-Fi password. Finally, connect your phone back to your home Wi-Fi network to access the camera."]
["What should I do if the app does not show any Wi-Fi networks during setup?","If the app does not show any Wi-Fi networks when you tap to select, it means your phone is using Mobile Data instead of the ZMD_SAP network. You will need to go to your phone settings and turn off Mobile Data while doing the setup. This will allow your phone to use the ZMD_SAP network to communicate with the camera."]
["What are the business hours for Live Chat support?","Our Live Chat support is available Monday to Friday from 9 AM to 12 PM and 1 PM to 6 PM CST."]
["Will I be able to get a replacement for my camera if it is not functioning?","The warranty on the camera would have expired a few years ago, so we would not be able to replace the camera if it is not functioning."]
["What should I do if my camera is blinking green and won't connect?","That is because it is online and connected to your router. You likely just needed to unplug the camera and plug it back in. Since you removed the camera from your account, you will want to try to add it back to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What happens to my subscription if I remove the camera from my account?","It looks like you had a Clips Free Trial, but canceled that free trial, and it would have expired already."]
["How do I set up my new WiFi to these cameras?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What am I supposed to do after it connects to ZMD?","You will go to the app and enter your Wi-Fi network and password."]
["How do I change the WiFi used with Zmodo cameras?","To change the WiFi for your Zmodo cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Open the app and hit the plus in the top right of the home page, selecting the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After a few seconds, the light should turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I set up my WiFi camera?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["If I changed my Internet, what do I need to do to make the camera work?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I troubleshoot my camera if it is offline?","To troubleshoot your camera, take it off the bracket and press and hold the doorbell button for 20-30 seconds. Then wait another 20-30 seconds before putting it back on the bracket."]
["What should I do if my camera is ready for setup?","If your camera is ready for setup, make sure it is powered on and flashing green. Use the meShare app, tap the '+' icon on the app home screen, and then tap 'Start Installation'. Scan the QR code included in the email when prompted by the app, follow the on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated; align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Cómo puedo reconectar mis cámaras?","Para configurar la cámara, utiliza el método del código QR. Abre la aplicación y haz clic en el icono '+' en la esquina superior derecha, luego selecciona Código QR. Elige 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Sigue las instrucciones en pantalla, ingresa tu contraseña de WiFi (recuerda que distingue entre mayúsculas y minúsculas) y pulsa 'Siguiente'. Se generará un código QR. Alinea la lente de la cámara con el código QR en la pantalla de tu teléfono, dejando aproximadamente 20 cm de espacio entre ambos. La cámara escaneará automáticamente el código QR."]
["How do I set up my camera if the indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera using the QR code?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["What should I do if my connection keeps timing out while setting up the camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it goes solid blue, you can name the device if it's not on your account yet. If it does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I change my Internet provider on my cameras?","To change your Internet provider on your cameras, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. 2) Connect to the network named ZMD_SAP. 3) Enter the name and password of your 2.4GHz network. 4) Watch the camera indicator light for a solid blue flash. 5) If the camera does not go solid blue, let support know about the flashing light behavior."]
["How can I add the NVR?","Here are the instructions to add an NVR to your account: Plug in the device to both power and the router, make sure your phone is connected to the same router as the NVR. Open the App and confirm you are signed in with the account you want the device linked to. Tap the plus sign (+) on the top right and select Legacy, then Smart Kit. Tap the check mark to confirm the NVR is powered up, this will prompt the app to do a network search for the NVR. If the app locates the NVR it will show you the option to select the NVR and Name it. The name goes on the same line as the Device ID, after entering a name you can adjust the time zone and enter a password for your device. Lastly tap on the checkmark at the bottom to add the device."]
["What does the NVR do exactly?","The NVR connects to the NVR through the router and they can record to a hard drive locally to the NVR. You can also connect the NVR to a monitor and view the cameras on the monitor or television."]
["How do I reconnect the cameras after replacing the modem?","The three cameras on your account will use the Zink setup method to connect to your Wi-Fi network. Make sure the cameras are plugged in and the light in the camera is flashing green. Turn off the Mobile or Cellular Data on your phone or tablet. Then open the app, tap on the plus sign and select Zink. Select the number of wireless devices and tap on the checkmark. Tap on 'Tap here to begin setup.' The phone will try to connect to the ZMD_SAP wireless network. If it fails to connect, go to your phone's Wi-Fi settings and connect to the network manually. It may say it does not have internet access, which is okay. Back in the Zmodo app, it will ask you to enter the Wi-Fi name or select it from a list. If you have to type it in, make sure it is a 2.4 GHz network. Then enter the password, as both the name and password are case sensitive. Tap the checkmark and you should get a screen that says 'Waiting for connection.' The light in the camera should start flashing blue and go solid blue if it connects."]
["How can I connect my device to wifi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I switch my Wi-Fi settings?","To switch your Wi-Fi settings for the camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect my device to a new WiFi?","To connect your device to a new WiFi, unplug the camera, plug it back in, and ensure it is disconnected from the old router. Then, you can do the QR Code setup to connect it to the new network."]
["How do I reconnect my camera to the network?","To reconnect your camera, go through the setup with the camera to give it the Wi-Fi info for it to connect again."]
["What should I do if my camera is flashing green?","If the camera is flashing green, it means it's not connected to the network at all. You need to go through the setup to reconnect it."]
["How do I determine if my camera uses the Zink setup or the QR setup?","Unplug and plug in the camera, then once it starts flashing green again, check your phone's Wi-Fi settings. If you see the ZZMD_SAP Wi-Fi, it uses the Zink setup. If you do not see that network, it uses the QR setup."]
["What are the steps to set up my camera using the Zink setup?","1. Ensure that the Wi-Fi network is operating on the 2.4GHz frequency. 2. Open the app and go to the home page. Tap the plus sign in the top-right corner, then select the Zink option. 3. Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Tap on 'Tap Here to begin set up' and follow the onscreen instructions. 5. Enter your Wi-Fi name (SSID) and Wi-Fi password when prompted."]
["How do I set up my ZP-IBH27-W camera using Zink?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I reset my camera on model zp-ibh23-w?","There isn't a reset button on the camera."]
["How do I update the software?","Please provide the device ID on the camera/s (starts with 'ZMD' or 'GSG' on a sticker) that you are needing help with."]
["How do I get my other cameras to bond with my email address?","What are the device IDs on the other cameras?"]
["How do I change the login from my phone number to my email?","Tap on 'me' in the lower right corner; it will list an email or phone number at the top of the screen. You would want to log out then login with your phone number."]
["How do I connect my Camera1 to my new TMobile 5G account?","The device named 'Camera1' does not use the QR Code setup. It uses the Zink setup method. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I add a new camera to my existing system?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the light should go solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does it mean if my camera is blinking blue?","A blinking blue light on the camera means that the camera has received the Wi-Fi information and is trying to connect."]
["What should I do if my camera is flashing green?","If the camera is flashing green, it indicates that the camera has failed to connect to the Wi-Fi and has stopped trying to connect."]
["How can I reconnect my camera to the Wi-Fi network?","Go to your Wi-Fi settings, make sure your phone is connected to your 2.4 GHz network, tap on the network name or the settings button next to it, and then tap on 'Forget' or 'Forget this network'. After that, reconnect to the network by selecting it from the list and entering the Wi-Fi password."]
["What should I do if the indicator light on my camera is solid blue?","Solid blue means the cameras are connected to something on your network."]
["What are the Zink setup instructions for my camera?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I start the initial setup procedure for my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit 'devices' on the home page, then 'add device' on the following page. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["Can I set up or add cameras that are not bound to an account?","For both of those cameras, they are not bound to an account, you are free to set them up or add them to another account if you wish."]
["How do I rename my camera?","You can go to live, hit the settings gear in the top right, hit the ... in the top right, then select device name to rename it."]
["How do I change my devices Wi-Fi information?","To change your devices Wi-Fi information, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After a few seconds, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["What should I do if my camera is not accepting the password?","You can try unplugging the camera and then perform the setup again. Make sure you are within a couple of feet of the camera during the setup."]
["What does a solid blue light on the camera mean?","The solid blue light means the cameras are connected to a Wi-Fi network."]
["What should I check if my camera is flashing green?","If the camera is flashing green, it means it is trying to connect to the Wi-Fi. You should ensure that you are using the correct Wi-Fi name and password during the setup."]
["What should I do if the app is stating 'connected without internet'?","You will want to check the Location settings on your phone. Make sure that your Location is turned on and that the app has permission to use your phone's location."]
["How do I perform the Zink setup for my camera?","To perform the Zink setup, enter your Wi-Fi name and password in the app while being within a couple of feet of the camera. Watch the light on the camera closely as it may change briefly."]
["Is there a specific password I’m supposed to be using for the ZMD-SAP network?","That network comes from the camera itself, there is no password for it. It's only a network used to communicate with the camera for the setup, once the camera is online it stops emitting that network."]
["Is there another way to connect ZMD?","No, you can only do the Zink setup with a mobile device to go through the setup with/on the app. Same goes for the QR code setup as well."]
["How do I set up my camera using the QR Code setup?","To set up your camera using the QR Code setup, ensure your phone is connected to your 2.4 GHz Wi-Fi network (not the ZMD_SAP network). Open the app, click the '+' icon in the top right corner, select QR Code, choose 'Start Installation' or 'Next', follow the on-screen instructions, input your WiFi password (case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my other cameras using the Zink setup?","To set up your other cameras using the Zink setup, click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), then go back to the Zink setup page. Input your home Wi-Fi network name (SSID) and Wi-Fi password. After that, connect your phone back to your home Wi-Fi network to access the camera."]
["What should I do if my camera setup fails?","If your camera setup fails, try unplugging the cameras that have not been set up yet and plug in just one camera to do the setup for that camera."]
["What does the drop-down menu in the app recognize?","The drop-down menu in the app recognizes your Wi-Fi network name, not the password."]
["How do I change the Wi-Fi on my cameras?","The four cameras on your account will use the Zink setup method to connect to your Wi-Fi network. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How can I get the other cameras to blink green so I can add them?","They will blink green when they are not connected to a Wi-Fi network. Just do the same Zink setup you just did for the camera that you connected."]
["How to change wifi connection?","To change the WiFi connection for your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect the WiFi network for my camera?","To connect your camera to the WiFi network, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if I see a flashing green light on my camera?","If you see a flashing green light on your camera, unplug the camera and plug it back in. Then watch the light to see if it continues to flash green."]
["What is the process for Zink setup?","If you can see the ZMD_SAP network, then you will do the Zink setup. Please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How can I add a new camera to my account?","You will want to try to add the camera to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Can I add one more camera to my group that already has 4 cameras?","You can tap on Settings next to My Devices. Then tap on the group and tap on Edit Group. Then you can select the camera and tap on Save."]
["Are the pictures from this camera recording in my NVR?","You would want to check the NVR to see if the camera is connected to the NVR. You can tap on Live for the NVR or you can connect the NVR to a monitor to see which cameras are connected to the NVR."]
["How can I change the order of the cameras on my NVR?","To change the order of the cameras on your NVR, you would need to go to the settings on the NVR directly. You would click on the Main Menu button at the bottom left of the screen and click on Device Management. Then you can delete the cameras from the channels on the NVR and then reconnect them in the channel you want to connect them to."]
["How do I set up my camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["Do I need to follow the setup instructions on each camera?","If you reboot the cameras by unplugging and plugging them in, it will make them more sensitive to the setup. If one connects, it will send out the signal around it to try and bring others online too, so you may not have to do the setup with each one."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the app says 5 GHz networks are not supported?","The app always says 5 GHz networks are not supported. You can just ignore that. Make sure your phone is connected to your 2.4 GHz Wi-Fi network and tap on Next."]
["How do I enable Location Services for the Zmodo app?","First, go to your phone settings and make sure that your phone's Location Services is turned on. Then scroll down to the list of apps and tap on the Zmodo app. Make sure the Location permission is set to Allow while using the app and that Precise Location is turned on."]
["How do I take a screenshot on an iPhone?","If you are using an iPhone, then tap the volume up and the lock screen buttons at the same time. That will take a screenshot."]
["What should I do with the QR code on my phone screen?","You will want to show the QR Code on your phone screen to the camera."]
["How do I set up my camera with a flashing green light?","If the indicator light on the camera is blinking green, that means the camera is ready to be set up. Move the camera next to your router and remain within 5 feet of the camera for the entire process. Tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. Tap the 'begin setup' button and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your Wi-Fi network (it must be a 2.4GHz network and both the name and password are case sensitive)."]
["What tips should I follow for Zink setup to work?","Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home Wi-Fi password in your phone’s Wi-Fi settings to double check the password, ensure that the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How can I switch the network on my phone?","To switch the network on your phone, make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on."]
["How do I reconnect my cameras?","To reconnect your cameras, first restart them. For the doorbell, reset it by holding in the pinhole reset on the bottom. For the two bullet cameras, use the QR setup while the doorbell uses Zink. Start with the bullet cameras as they will share the Wi-Fi information with nearby cameras. Ensure your phone is connected to the 2.4GHz network you want to set the camera up on, and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it goes solid blue, the app will prompt you to name the device if it's not on your account yet. If it does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a blinking red light on my camera mean?","If the camera is blinking red, then there is likely an issue with the camera. It will not likely set up with the QR Code setup."]
["Where can I get a discount on a new camera?","You can go to zmodo.com to go to the Zmodo store. The cameras are currently 35% off."]
["What should I do to update my camera?","You would click live on the camera, if the update popup does not occur, you would click the settings gear in the top right, then click the three dots in the top right, then click on firmware and select update. (Do not push reset or delete at all.)"]
["What are the Zink setup steps for my camera?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to, is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How long should I keep the camera unplugged during setup?","You don't have to wait, just a quick unplug and plug in is fine."]
["Can I add the device with the serial number?","No, you can't use the serial number to get a device online remotely in any way."]
["Why can't I link cameras to a hotspot?","Not sure why some hotspots will let cameras connect and why some will not. It could be how they emit the signal from them or the data inside that the ISP adds for protecting them; it's hard to say for sure."]
["How can I add my camera to my account?","You can do the LAN Search now to add it to your account."]
["¿Las cámaras están vinculadas a alguna cuenta?","Ambas cámaras no están vinculadas a ninguna cuenta."]
["¿Qué debo hacer si el mensaje de error vuelve a aparecer al intentar agregar las cámaras?","Puedes intentar agregar las cámaras nuevamente desde la aplicación y decirme si el mensaje vuelve a aparecer. Las cámaras no están vinculadas a ninguna otra cuenta, es posible que este mensaje haya aparecido por error."]
["¿Debo salir del chat para intentar agregar las cámaras nuevamente?","Sí, abandonarías el chat para intentar agregar las cámaras nuevamente."]
["Can I use the web interface to set up cameras?","You cannot setup cameras through the web app."]
["Will clearing the app data delete downloaded videos?","It may remove any clips that you have, but if you have saved them to your tablet's photos, then those would not be cleared."]
["How to connect the camera Onvif?","ZMD12CH33000194 uses Smartlink setup. You would need to set this camera up on the Zmodo phone app. Make sure your smartphone is connected to 2.4GHz wifi then on the Zmodo app tap on the +sign, choose 'Legacy', 'Smartlink'. Follow the in-app instructions to complete setup."]
["How do I connect my cameras to my new wifi?","To connect your cameras to your new wifi, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera using EZlink?","1. Verify Network Compatibility: Confirm that the Wi-Fi network you intend to connect the camera/s to operates on the 2.4GHz frequency. 2. Access Smartlink Setup: Launch the app and navigate to the home page. Tap the plus sign in the top-right corner, then select 'Legacy' and choose 'Ezlink Devices'. 3. Initiate Installation: Follow the on-screen prompts. 4. Enter Wi-Fi Password: The app will prompt you to enter the Wi-Fi password. Please note that the Wi-Fi password is case-sensitive. Tap the next, then wait for the device/s to establish a connection. 5. Device Naming (First-Time Setup Only): If this is the initial setup, the app will ask you to assign a name to the device for easy identification."]
["What should I do if the camera light is blinking blue?","If the light is flashing green or blue, you can go through the setup. Perhaps try rebooting the camera first then try the setup again."]
["How do I connect my camera to my home WiFi network?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do if the app is using my mobile data instead of the ZMD_SAP network?","You will want to go into your phone settings and turn off your Mobile Data. The app is using that instead of the ZMD_SAP network since the ZMD_SAP network does not have internet."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera's status light is flashing green?","You will want to do the QR Code setup to reconnect it to the Wi-Fi network."]
["What do I need to set up my camera?","You would only need your wifi password."]
["What should I do if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. You will need to setup the camera on your end. This camera uses QR code setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What are the requirements for a smooth QR code setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What does it mean if the indicator light on my camera starts blinking blue during setup?","Blinking blue means the camera is in setup mode. During setup, the indicator light should start blinking blue, which means it's communicating with your router. When it has connected to your network, the indicator light will switch to solid blue."]
["What is Zink setup?","Zink setup is another setup method. On the same screen where you tap on 'QR code' setup, instead you would tap on 'Zink' setup."]
["¿Cómo puedo configurar la cámara Zmodo?","Para configurar la cámara, utilice el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["What should I do to activate my camera that has a blinking light but does not show up on the app?","To activate the camera, check the indicator light on the camera. If it is blinking green, check your phone's WiFi settings for the wireless network named 'ZMD_SAP'. Once you access 'ZMD_SAP', click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to 'ZMD_SAP' first (which will have no internet connection), then go back to the Zink setup page, input your home WiFi network name (SSID) and WiFi password, and finally connect your phone back to your home WiFi network to access the camera."]
["How to put new internet?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not go to a solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Is the subscription price per camera or the group?","The subscription is priced per camera."]
["How do I set up my camera to the wifi?","ZINK setup instructions: If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["Do I need to delete the camera first before setting it up again?","No need to delete the camera first, it would just need to be setup again."]
["How do I see the camera added to my account?","If you refresh the screen or log out and back in to your account, you will see the camera."]
["How do I add my Zmodo mini pro camera after deleting it from the app?","To add your Zmodo mini pro camera after deleting it from the app, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I view the camera live?","You would just go to the device list and look for the Patio camera and click on it live."]
["Can I unbind a camera from my account to add it to another account?","Yes, you would be able to add the camera to another account. You would delete the camera, then while on the same network, you would be able to click the Plus in the app and choose the option at the bottom to add a solid blue device. As long as you are on the same network as the camera and the camera is not tied to any account, it will pop up with the camera's ID number and allow you to add it. Just when deleting the camera, do not accidentally reset it at all."]
["How do I delete the camera from my account?","To delete the camera, click live on the camera, click the settings gear in the top right, click the three dots in the top right, then choose delete."]
["How do I set up my camera after changing my wifi?","To set your camera up, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network. Both are case sensitive. 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let the support team know about the light behavior."]
["How do I connect my camera to a new Wi-Fi network?","The two cameras on your account will use the QR Code setup method to connect to your new Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Cómo puedo obtener un nuevo código QR para mi cámara?","Para crear un nuevo código QR, abra la aplicación Zmodo y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione 'Código QR'. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["How do I change the WiFi for my camera?","To change the WiFi for your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["¿Cómo puedo acceder a la configuración de mis cámaras?","Escanee el código proporcionado con la aplicación para acceder a la configuración en la aplicación meShare."]
["¿A quién debo contactar para obtener ayuda con la configuración del dispositivo?","Puede comunicarse con Rraycom a través de este correo electrónico: Rraycom@hotmail.com."]
["What is the replacement time frame?","That all depends on when the camera was purchased."]
["What should I do if the legacy setup did not work?","If that legacy setup did not work, try the other setup in that same area called Smart link."]
["What time is my scheduled callback?","I have now scheduled you for the 1PM central time callback for tomorrow."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera by holding it 6-8 inches from the lens. If successful, the indicator light should start to blink blue. 5) If it goes solid blue, you can name the device if it's not on your account yet."]
["What should I do if my camera's indicator light is flashing green and will not connect to WiFi?","If your camera's indicator light is flashing green and will not connect to WiFi, you may need to use the Zink setup. Stay within 10 feet of the camera and follow these steps: 1) Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. 3) Connect to the network named ZMD_SAP. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should start to flash blue after submitting the WiFi information."]
["What is the power input to these cameras?","The power input to these cameras is 5 volts DC."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I connect my cameras to a new Wi-Fi network?","To set up the cameras on your account to a new Wi-Fi network, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I save your response?","There is not a direct way to save responses in the chat itself, but you could always take screenshots if you would like."]
["How do I add my camera using LAN Search?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not detected during LAN Search?","If your camera is not detected, you can try unplugging the camera and then plugging it back in. After a couple of minutes, try the LAN Search again in your app and tap on Search Again a few times as it can take a minute or two for the app to find the camera after it reconnects."]
["How do I enter my new Wi-Fi password?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Does this have to be done for every camera?","When you set up one, it will share the wifi information with other nearby cameras. So you may get more than one at a time, but any that are not connected by one connecting you would then go on and do this again with the next one that needs connected still."]
["How do I know if I'm connected to the ZMD_SAP?","You would go to your Wi-Fi settings to see if it shows the phone is connected to the ZMD_SAP network."]
["How do I set up my camera after getting a new router?","To set your camera up, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. 1) Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should flash blue and then go solid blue. If it does, follow the in-app instructions. If it was not on your account, you will be asked to name the device."]
["How do I reconnect devices with a new network?","You would go through the setup with the cameras again to give them the new network info and connect them again."]
["What are the steps to set up the cameras with a new network using QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["How can I add my cameras back to the app?","You can try a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How to change networks?","To set up the cameras on your account to a new Wi-Fi network you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) If it goes to a solid blue, the app will ask you to name the device if it's not on your account yet. If it does not go to solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I get my cameras to connect to my Wi-Fi network?","The cameras will use the QR Code setup method to connect to your Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Is there another way to connect the cameras if I don't want to take them down?","The cameras will also use the Zink setup to connect. Please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I set up my Zmodo Mini WiFi camera using QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How to connect to wifi?","To connect to wifi for your camera setup, follow these steps: 1) Use the Zink setup and stay within 10 feet of the camera. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one device. 3) Connect to the network named ZMD_SAP by tapping 'Tap here to begin setup.' It will show no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should flash blue and then go solid blue if successful. Follow in-app instructions to complete the setup."]
["How do I reconnect my device to my new internet?","The camera on your account will use the QR Code setup method to connect to the new network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is not showing up in the app?","You will just want to refresh the app or restart the app."]
["How do I set up my camera using QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up my cameras to connect to Wi-Fi?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my cameras?","To reconnect the cameras again, you would go through the setup. Here are the steps: 1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up the camera to connect it to my Wi-Fi network?","Open the app and tap on Devices. Then tap on Add Device. The app should provide instructions and will ask for the password to your Wi-Fi network. When you enter the password, there will be a QR Code on your phone screen. Hold the phone screen close to the camera lens and pull it back."]
["What should I do if I see a flashing green light on the camera?","If the light is flashing green, it means the camera is ready for setup."]
["What network should my phone be connected to for the camera setup?","Make sure that the network you are connected to is your 2.4 GHz network and not a 5 GHz or Guest network."]
["What should I do if I need to reconnect to my Wi-Fi network?","Tap on the settings button next to the Wi-Fi network. Then you can tap on Forget this network to disconnect from the network. It will be listed in the available networks. You can tap on it and enter the Wi-Fi password to reconnect."]
["How can I ensure there are no typos when entering my Wi-Fi password?","You can tap on the eye icon when you are entering the password to be sure that there are no typos."]
["What should I do if my camera keeps asking to check my password?","Make sure your smartphone is connected to 2.4GHz wifi, then on the Zmodo app tap on the + sign in the upper right corner, choose 'Legacy', 'Smartlink' setup."]
["What should I check if my camera is not linking?","Ensure that the indicator light on the camera is only blinking green. Also, go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location if that is an option."]
["What do I need to do to set up my camera with a 2.4GHz wifi channel?","You need to set up a separate 2.4GHz wifi channel for your router. Connect to just the 2.4GHz wifi for setup."]
["What should I do if my wifi password has special characters or spaces?","The wifi password cannot have special characters or spaces."]
["What should I do to connect my camera to the ZMD_SAP network?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["What is the return policy for cameras purchased from your company?","We have a 30 day return for refund policy on cameras purchased from us. However, we have not sold this model of camera for several years, so if you purchased it recently, then you would want to contact the seller to see about their return policy."]
["How do I connect my phone to a camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to delete the cameras from my account before reconnecting?","You do not need to delete the cameras from your account. Deleting the cameras will not make any difference. The setup is the same."]
["How does the QR Code setup work with an existing listing of a camera?","Each camera has a unique Device ID. When the camera is already connected to the account, the QR Code setup will just connect it to the new Wi-Fi network and it will then be online."]
["How do I reset the wifi to a new router?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my Zmodo cameras?","To set up the four cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my Zmodo cameras to a new Wi-Fi network?","To connect them to a new Wi-Fi network, you will do the initial setup method with the new Wi-Fi information."]
["How do I perform a LAN Search in the Smartz Eaze app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices and then Add Device. Tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if I get the error 'AP_ZMD was not connected, please try again' when connecting to ZMD_SAP?","Please make sure your phone's location setting is on and that the location permission for the app are allowed. When trying again, ensure that your phone stays connected to ZMD_SAP and it would be best to temporarily turn data off on your phone during setup."]
["How do I set up my camera to connect to Wi-Fi?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if I need to reconnect to my Wi-Fi network?","Go to your Wi-Fi settings on your phone and make sure that the network you are connected to is your 2.4 GHz network and not your 5 GHz network. Tap on the network name or the settings button next to it and then tap on 'Forget'. This will disconnect you from the network. You can then tap on it again in the list of available networks and enter the Wi-Fi password to reconnect."]
["What should I check if I'm unable to join the Wi-Fi network?","If you are getting 'unable to join', it may be an issue with the password. You will want to double check the password you are entering."]
["What does it mean when the camera has red lights around the lens?","The infrared lights are for night vision, so they turn on when the camera is not sensing enough light."]
["How do I set up my camera with the new password?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I use the same setup method for my other camera?","The other camera on your account will use the same setup method."]
["What should I do if my camera is bound to another account?","For the ZMD32KJ44211793 device, I can contact the previous account and request that they delete the camera from their account, however I must allow 30 days for a reply. When I receive a reply or at the end of 30 days if we hear no response, I will unbind the device and contact you."]
["How can I remove the camera from the account it was set up on?","You can log in to the app with that email address and remove the camera from the account."]
["What should I do after the camera is unbound?","You can now connect it to a different account."]
["How can I set up my cameras named white cam 1 & 2?","You can use the attached QR code to setup cameras named white cam 1 & 2."]
["Who should I contact for support regarding the Goaofoeoi GS-H2931 cameras?","You would want to contact Goaofoeoi support by email: piggyxlin@163.com."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I adjust the name and time zone of my camera in the app?","You can go to the Devices part of the app, tap the camera, then tap where it shows its name/ID. From there you can adjust the name and time zone as it will have defaulted to central time zone. So if that is not correct for you, you can change it there."]
["How can my cousin delete the camera from their account?","Here's how you can delete the device: 1. Open the phone app and tap on the 'Live' button to access the live feed from your device. 2. In the upper right corner of the screen, you'll see a gear-shaped icon. Please tap on that icon. 3. Now, you'll see three dots in the upper right corner. Tap on those three dots. 4. From the options that appear, select 'Delete Device.'"]
["How can I see the camera on my account after disconnecting it from my cousin's account?","If you refresh the app or log out and back in again you will see the camera on your account now."]
["How can I connect the cameras to my internet?","To connect your cameras to your internet, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Go to the Devices section of the app and choose Add Device at the bottom of your device list. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I get my cameras to find the new WiFi name?","If you changed your wifi name, you would need to go through the setup in my previous message to give them the new wifi information."]
["Should I delete the camera from my app and start over?","No, you do not need to delete the cameras."]
["What happens if they don’t scan the prints?","They should be able to scan that, they just can't scan a phone screen while the night vision is on due to how the red IR lights reflect off of the glass of the phone screen."]
["Why can’t I delete them and start over?","Cameras don't need to be deleted to be set back up and deleting them would not change how they were previously set. Overall it would provide no benefit for setting them back up and if you require future assistance it would make it more difficult to find what cameras you're referring to as we would then need you to provide the camera IDs."]
["Where do I enter WiFi password?","To enter your network's password, go to the page in the app where it asks for the password after selecting the QR code option. Make sure it lists your network's name after 'Your device(s) will connect to' and then enter your network's password, keeping in mind that it is case sensitive."]
["Is 5g supported?","No, you will need to use a 2.4Ghz network. All modern routers should support 2.4Ghz and generally would have it enabled by default. The additional speed of a 5Ghz network is not needed and they have less range and penetrative ability making them less suited for devices that may be further from a router such as cameras."]
["How late do you have agents on chat?","Our Live Chat support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["What if there is no QR code on the camera?","There would not be a QR Code on the camera. You make the QR Code on the phone screen using the app and show it to the camera."]
["How do I change WiFi to cameras?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What are your business hours?","We will be open until 6pm CT. If you have to test after that point and need to speak to an agent you may either email us at support@zmodo.com or otherwise agents will be back tomorrow morning starting at 9am CT."]
["How do I eliminate cameras from my network?","To eliminate cameras from your network, you would need to go through the setup process to reconnect them to a new network."]
["What should I do if my cameras are flashing green or blue?","If the cameras are flashing green or blue, that means they are not connected to a network at all."]
["What is the recommended setup process for my cameras?","Unplug and plug in one of the cameras, then go through the QR setup. When the code generates, show it to the camera at 8 inches away for about a minute. If that fails, try holding the code at 6 inches for 1 minute, then if that fails try 12 inches away for a minute. Watch the lights to see how they react; if it begins to flash blue, hold it steady to see if it turns solid blue."]
["Which camera should I start with for the setup?","I would recommend starting with the #7 camera as it can use the QR setup."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera light changes from green to blue when showing the QR code?","If the camera light changes to flashing blue when you show the QR code, it means the camera is reading the QR code."]
["What settings need to be checked on my phone for the camera setup?","You need to check your Location settings on your phone. The Location needs to be turned on. Then you need to go to the App settings on your phone and check the permissions. The app needs permission to use your phone's location."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and scan the QR code when prompted. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code generated on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera's indicator light is flashing green?","If your camera's indicator light is flashing green, it means you are unable to reconnect to your WiFi network. This could indicate that the password is incorrect or that there is an issue with your router. You can try restarting your router. If you still cannot reconnect, check your password or contact your internet provider if you lease the router from them."]
["How can I fix the issue with my cameras not being added to the account?","You would want to check the router settings. You can check the connected devices and look for any paused or blocked devices. You would also want to check the security and firewall settings as they could be blocking internet access to the cameras."]
["What should I do when the app tells me to name the camera but it won’t accept anything?","You would take where you see the Device ID and type the name you want for the camera. Also, you would not put in a password; you would leave the password spot blank."]
["How do I set up my camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What does it mean if my camera is flashing green?","If the camera only flashed green, that means it did not see the code in front of it. Try holding the QR code at 6 inches away and at 12 inches away for 1 minute to see if the lights try to flash blue then go solid blue."]
["How to connect to WiFi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Where is my device WiFi setting located at?","You would need to follow the instructions in my previous message to connect your cameras to the wifi."]
["Where is the option to connect to Wi-Fi?","You would need to follow the instructions in my previous message to connect your cameras to the wifi."]
["How to connect to my Wi-Fi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How can I reset my password?","You can reset the password on the login screen by tapping on 'forgot password'."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen."]
["What are the requirements for a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera doesn't recognize the QR code?","First, go to the Wi-Fi settings on your phone and make sure that it is the 2.4 GHz network you are connected to. Once it is, tap on the settings button next to the Wi-Fi network and tap on Forget. This will disconnect you from the network, and it will show up in the list of available networks. Then you can tap on it and enter the Wi-Fi password to reconnect."]
["What should I check when trying to reconnect my camera to Wi-Fi?","After you reconnect to your Wi-Fi network, try the QR Code setup again. When you are entering the Wi-Fi password, tap on the eye icon so that you can see it. Make sure it matches what you entered to reconnect after you forgot the network to ensure there are no typos."]
["How do I set up the Sight 180 camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the app says 5 GHz Wi-Fi is not supported?","The app will always say that 5 GHz Wi-Fi is not supported. Even if you were not connected to Wi-Fi, it would say that. The app does not know if the network is 5 GHz or 2.4 GHz."]
["How can I reconnect to my Wi-Fi network?","Go to the Wi-Fi settings on your phone, tap on the settings button next to your Wi-Fi network, and select 'Forget the network'. This will disconnect you from the network and it will show up in the list of available networks. You can tap on it and enter the Wi-Fi password to reconnect."]
["What should I check in my phone settings to help with the camera setup?","Go to the Display settings on your phone and make sure that Dark Mode is off. Also check that the Eye Comfort Shield or other blue light filter settings are off. Check the font settings and make sure that Bold Font is off and that the font size is default or smaller."]
["What should I do if I see the ZMD_AP network?","You do not want to be connected to the ZMD_AP network. Please go back to your Wi-Fi settings and connect to your Wi-Fi network."]
["How do I set up the camera again if it is offline?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera system after switching internet providers?","To set up your camera system, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my cameras to a new network?","You would setup the cameras with the QR Code setup method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera after resetting my wifi name and password?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does a flashing green light on my camera mean?","Flashing green means that it is ready for setup."]
["How do I set up the camera using the QR Code?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What is the customer support number?","The customer support number was not provided in the chat."]
["What should I do if the ZMD_SAP network is not in range during setup?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I change my WiFi settings on my camera?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["How do I set up my camera using the QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I edit my cloud subscription?","Tap on Cloud and scroll down to your subscription. Tap on View Details and tap on Edit."]
["What should I do if I need to reactivate my cloud subscription?","You can tap on the subscription there and reactivate it and then edit the subscription in your app."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my cameras with Starlink?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Will my cameras work with Starlink?","Whether your cameras work with Starlink depends on your upload speeds rather than the specific provider. Ensure your router has a 2.4Ghz network enabled. You need a minimum of 8mbps upload speed for just the cameras to function properly."]
["What should I do to connect my cameras to a new Wi-Fi network?","The cameras need to be disconnected from your old Wi-Fi network before you can connect them to your new Wi-Fi network. With the router powered off, it will not be able to broadcast that Wi-Fi network, so the cameras will disconnect and you can set them up on another Wi-Fi network."]
["How do I change the network for my camera?","To change the network for your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What do I do to update my router and password for the camera setup?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my cameras with a new wifi address?","To set your camera up, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let support know about the light behavior."]
["How do I set up the cameras on my account?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Is there another way to connect the cameras to a new Wi-Fi network?","To connect the cameras to a new Wi-Fi network, you would need to do the initial setup. That is how you would give the cameras the new Wi-Fi network information."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need the QR codes from the original boxes to set up the camera?","You do not need a QR Code from the boxes. You make the QR Code on your phone screen."]
["How do I set up my camera with the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera is not connecting?","You would want to hold the phone screen close to the Zmodo camera lens when the light is flashing green. Then pull the phone back from the camera lens. Watch the light closely and let me know if it changes at any point."]
["How do I set up the camera using the Zink setup?","Please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How long will the live chat remain open?","The Live Chat will remain open for at least 7 minutes. If it closes, then you can always start a new chat if you need assistance."]
["Can I unplug the camera that has already been connected temporarily?","Yes, you can unplug the camera."]
["What should I do if I want to change the name of the camera during setup?","You can type in a name for the camera if you want and then make sure the time zone is correct. You can also quit out of the setup if you do not want to change the name of the device."]
["When can the camera read the QR code?","The camera will only read the QR Code when the light is flashing green."]
["What should I do if I see a message about starting a free trial?","You can ignore that. Your cameras are either already subscribed, or have had the free trial used already."]
["How can I check the status of my subscription?","To check the status of your subscription managed via Apple, open the Settings app. Tap your name at the top. Tap Subscriptions, find the subscription then tap on it to see its status."]
["What should I do if my camera won't read the QR code for setup and has a solid blue light?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct. The camera is already online and connected to a Wi-Fi network. The camera will not read the QR Code when it is already connected. You will want to do a LAN Search in the app to try to add the camera to your account."]
["How do I set up my cameras after changing the modem?","The cameras will need to be set up again with the new Wi-Fi information. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Will I lose my cloud data if I set up my cameras again?","You would not lose anything. The setup is not related to the Cloud Plans and does not cancel them."]
["What should I do if my camera is flashing green?","If your camera is flashing green, it means it is trying to connect. You should try the QR Code setup again."]
["What does it mean if my camera flashed blue when I showed it the QR Code?","If it changed to blue when you showed the camera the QR Code, that means it read the QR Code."]
["What should I do if my phone is connected to a 5 GHz Wi-Fi network?","You should go to your Wi-Fi settings and connect to your 2.4 GHz network, which is likely named similarly to your 5 GHz network but without the _5 at the end."]
["Do I need to stay connected to the 2.4 GHz network after the camera is set up?","No, it does not matter what network your phone is connected to once the camera is connected. You need to be connected to the 2.4 GHz network for the setup, but after that, you can connect your phone to any Wi-Fi network."]
["How do I set up my cameras after resetting my WiFi password?","To set up the cameras on your account, you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can you see either of those cameras as online at all? Connected to any network?","We can't see the live video from cameras, however one of the 2 cameras is telling me its connected to a network and online yes."]
["Which camera is online?","It's this camera ZMD14GIDA229203 that says its online."]
["How do I set up my camera to a new router?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if I need to reconnect to my Wi-Fi network after forgetting it?","After forgetting the network, it will show up in the list of available networks. You can tap on it and enter the Wi-Fi password to reconnect to the network."]
["What should I do if my camera is not connecting?","If the camera is not connecting, try restarting the router. Unplug the router from power for 1-2 minutes and then plug it back in. When the router finishes rebooting, make sure your phone is reconnected to your 2.4 GHz network and then try the setup again. You may also want to try using a different phone or tablet for the setup."]
["How do I reset my WiFi for the camera setup?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light does not turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using QR setup?","To set up your camera using QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect my camera?","To connect your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Go to the Devices page of your app and hit the Add Device option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if it says 'Unknown SSID' when entering my Wi-Fi password?","When you are entering your Wi-Fi password and it says 'Unknown SSID', you will want to go to the phone settings and make sure that the Location is turned on. Then go to the permissions for the app in your phone settings and make sure Location is turned on. If there is a Precise Location, turn that on, too."]
["How do I reconnect to my Wi-Fi network after forgetting it?","Go to the Wi-Fi settings on your phone and make sure that it is the 2.4 GHz network you are connected to. Once it is, tap on the settings button next to the Wi-Fi network and tap on Forget. That will disconnect you from the network, and it will show up in the list of available networks. Then you can tap on it and enter the Wi-Fi password to reconnect."]
["How can I add devices?","The camera is already on your account and it is online. You have already set it up."]
["How do I set up my camera using the Zink setup?","To set up your camera using the Zink setup, follow these steps: 1) Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show that the network has no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network. Both must be case sensitive. 5) Watch the camera indicator light; it should start to flash blue shortly after you submitted the wifi information. If successful, it will go solid blue."]
["Do I have to delete all of the cameras from my current account to re-add them?","You don't have to delete cameras to set them back up again, you can just go through the setup without deleting them."]
["What should I do if my cameras are not lighting up green or blue to scan the QR code?","If you don't see any lights, they may not be getting power properly. Try plugging them into another outlet or swapping the cord on any of them."]
["What does a solid blue light on my camera mean?","If the light is a solid blue, that means it's connecting to something, but whatever it's connecting to is not getting any internet."]
["What should I do if my cameras are not showing on my TV from the Zmodo box?","If the cameras are connecting but not getting any internet, check the router's settings to make sure the firewall is not blocking or pausing them. Also, ensure that the old network is not still being pushed out, as the cameras may still be connecting to that instead of the new network."]
["What should I do if my camera is not recording?","Please check your phone's WiFi settings and see if you can locate the wireless network named 'ZMD_SAP'. Make sure your phone is within a couple of feet of the camera when you are checking for the ZMD_SAP network."]
["How do I set up my camera after connecting to the ZMD_SAP network?","Click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I set up my camera after changing my router?","If it's blinking green, that means it's ready for setup. First, make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it's not on your account yet. If it does not go solid blue after about 30 seconds, please take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using QR setup?","To set your camera up using QR setup, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I remove the doorbell from the bracket?","There are security screws that hold it to the bracket. If you have them installed, there will be either two on the bottom, or one on the bottom and one on the side. With those removed, it will come off of the bracket."]
["How do I reconnect my cameras after updating my router?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my cameras after changing the Wi-Fi password?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to change the SSID and password on Zmodo camera?","In the app, go to live on the camera, then the settings gear in the top right, then the ... in the top right, then choose to reset the device. Once it is reset, you can go through the QR code setup. Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then go solid blue. 5) If the camera does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I add or set up devices in the app?","You can go to Devices, then Add device to add or set up devices."]
["How do I know if my phone is connected to 2.4GHz wifi?","You may have a couple options you can choose from. One may have a 5G at the end, most likely it would be the other one."]
["What does a solid blue light on my camera mean?","Solid blue means the camera is connected to something on your network."]
["How do I set up my zp-ibh23-w camera?","Make sure your phone is connected to 2.4GHz wifi (the same router that the cameras would connect to) then on the Zmodo app tap on the + sign in the upper right corner then tap near the bottom of the screen where it says 'tap here to add it'."]
["¿Cómo puedo ponerles el nuevo internet a las cámaras?","1. Verifique la compatibilidad de la red: Asegúrese de que la red WiFi esté funcionando en la frecuencia de 2,4 GHz y que el teléfono con el que está realizando la configuración esté conectado a esa red, ya que esta es la red a la que se conectarán las cámaras. 2. Acceda a la configuración del código QR: Abra la aplicación y vaya a la página de inicio. Toque el signo más ubicado en la esquina superior derecha, luego seleccione la opción Código QR. 3. Iniciar la instalación: Toque 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para comenzar el proceso de configuración. 4. Ingreso de contraseña de WiFi: Siga las instrucciones en pantalla. La aplicación le pedirá que ingrese su contraseña de WiFi. Recuerde que la contraseña distingue entre mayúsculas y minúsculas. 5. Generar código QR: Después de ingresar su contraseña de WiFi, toque 'Siguiente' y aparecerá un código QR en la pantalla. 6. Coloque la cámara: Alinee la lente de la cámara con el código QR que se muestra en la pantalla de su teléfono con aproximadamente 8 pulgadas de espacio entre ellas. La cámara leerá automáticamente el código QR. 7. Nombre del dispositivo (solo configuración por primera vez): Si esta es la configuración inicial, la aplicación le pedirá que le dé un nombre al dispositivo para identificarlo fácilmente."]
["What should I do if my camera will not scan the QR code?","The ID will be listed on a sticker on the camera and will start with ZMD or GSG."]
["How can I see my camera on my account after setup?","If you refresh the screen or log out and back in again, you will see it on your account."]
["What should I do if my cameras are blinking green and won't connect?","Unplug all 3 of the offline cameras, then only plug 1 back in. Once it boots up and flashes green again, search for the ZMD_SAP network in your phone's WiFi settings, connect to it, then go to the app and start the setup. Keep a close eye on the camera lights during the setup process."]
["How do I set up my Zmodo camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and scan the QR code I send after this message. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I add my camera back to my account?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if the camera is not connecting?","The camera would be connected to the LAN when it is connected to the Wi-Fi network. If you are having trouble, sometimes you need to tap on Search Again or restart the camera to help."]
["How do I fix my cameras after changing the WiFi?","Open the Smartz Eaze app and tap on Devices. Tap on Add Device and follow the instructions in the app. It will ask you to enter the Wi-Fi password and then you will get a QR Code on your phone screen. Align the camera lens with the QR code on your phone screen, hold the phone screen close to the camera and pull it back to 8-10 inches."]
["How do I set up my 1080 Full HD indoor/outdoor security camera?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["What should I do if the QR code is not scanning?","If the QR code is not scanning, please restart the camera. Ensure it is not on an extension cable, the red night vision light is off when scanning, and your phone's brightness is turned up. Excess glare on your phone screen or damage to the screen over the code can also prevent it from being read."]
["¿Cómo conecto las cámaras?","Para conectar la cámara, debes desconectar y enchufar la cámara. Una vez que parpadee en verde, abre la configuración wifi de tu teléfono y busca en la lista un wifi llamado ZMD_SAP. Si lo ves allí, entonces la cámara usará la configuración ZInk. Si no lo ves, entonces la configuración sería la configuración QR."]
["Can you send me those steps plz?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to reset cameras to default?","No, the cameras are offline, so they cannot be reset. You would set them up with the initial setup method."]
["How do I set up my camera if it is not picking up the channel?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does a blinking blue light on the camera mean?","Blinking blue means the camera is trying to communicate with your router. When connected, the indicator light will switch to solid blue."]
["What should I do if the camera's indicator light is blinking blue?","Reboot your router. Unplug the router for 3 minutes. While the router is unplugged, unplug the camera. After 3 minutes, plug the router back in. When it's back online, plug the camera in. When the indicator light starts blinking again, then go through QR code setup again."]
["What are the QR code setup instructions for the camera?","If the indicator light on the camera is blinking, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do to set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera by holding it 6-8 inches from the lens. If successful, the indicator light should eventually go to solid blue. 5) If it does not go to solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What is the 2.4ghz network?","The 2.4Ghz wifi network is the network you want to set your cameras up on. Avoid any networks labeled as 5G or 5Ghz in the name."]
["What are the callback options for customer service?","We have callbacks available, but they need to be scheduled for a future time slot. Callbacks can be scheduled Mon-Fri from 9am-12pm and 1pm-5pm CT, excluding holidays, in 1-hour blocks. Please provide a good date, time slot, and US phone number for the callback."]
["How do I add my camera to my account?","To add your camera to your account, do a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not connecting?","If your camera is not connecting, unplug the camera and leave it unplugged for a moment. Then plug the camera back in. After that, you should be able to see live video from the camera."]
["What does a solid blue light on my camera mean?","A solid blue light on your camera indicates that it is powered on and ready to connect."]
["What should I do if my camera light changes to solid green?","If your camera light changes to solid green, it means the camera is rebooting. After it reboots, it should go back to solid blue, and you can try the LAN Search process again."]
["If I changed my Wi-Fi password, what do I need to do to reconnect my cameras?","If you changed your Wi-Fi password, then you will need to reconnect the cameras with the initial setup method."]
["What should I do if I see the ZMD_SAP network during camera setup?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password."]
["What should I do if the app gives me a failure message during setup?","If you still get the Failure message, then you can try restarting the app and phone and even uninstalling and reinstalling the app."]
["What should I do if I have to type in my Wi-Fi SSID manually during setup?","Make sure your Wi-Fi network name is entered correctly, as it is case sensitive. Ensure there are no spaces, dashes, underscores, or other characters in it."]
["Do I need to unplug cameras that are already connected when setting up a new camera?","You do not need to unplug cameras that are already connected."]
["What should I do if I am connected to my home Wi-Fi network instead of ZMD_SAP during setup?","You should forget the home network and ensure that you are connected to the ZMD_SAP network during the setup process."]
["How do I set up my camera using the Zink setup?","To set your camera up using the Zink setup, follow these steps: 1) Unplug both cameras, plug one back in, and stay within 10 feet of the camera in the same room. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should flash blue and then go solid blue if successful. If it just flashed blue temporarily, let me know what happened next."]
["Can I set up my camera when I'm not at home?","Unfortunately, you would need to be with the camera to connect it to your Wi-Fi network and app."]
["With the type of cameras that I have, which setup would be best for the type of cameras that I have?","The cameras on your account are currently already connected. Some use the QR Code setup and others use the Zink setup."]
["How do I change the Wi-Fi ID and password for my cameras?","You can't just update the Wi-Fi name and password; you have to go through the setup using the app. The setup is called Zink. Here are the steps: 1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I get each individual camera to show on my phone?","To get each individual camera to show on your phone, connect your phone to the wifi the cameras are on, hit the plus in the top right of the home page, then at the bottom tap 'tap here to add it' to search the network for cameras that are already connected."]
["How can I print this conversation for future reference?","Not directly, you could potentially take screenshots though."]
["How do I refresh the camera list on my app's home page?","If you do not see the cameras on your home page right away, you may refresh by placing your finger in the middle of the screen while on the home page, pulling down, then letting go to refresh."]
["What should I do if I believe I have a wifi issue?","If you believe you have a wifi issue, you can check into it, but at least currently the devices should be functional."]
["How can I rename my cameras or change the time zone?","To rename your cameras or change the time zone, hit live on one of them on your app's home page, hit the settings gear in the top right, then the ... in the top right. From there you can choose the name or time zone options."]
["How do I reconnect my camera after my wifi password changed?","To set up the cameras on your account, you will use the QR code method. Open the app and tap on Devices and then tap on Add Device. Follow on-screen instructions and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my camera to a new wifi network?","To connect your camera to a new wifi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet."]
["How do I set up my outdoor WiFi IP camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["¿Cómo puedo conectar las cámaras al wifi después de cambiar la contraseña?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora brillante. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación: 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía encendida en su cuenta). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["¿Cuáles son los horarios de disponibilidad del soporte?","Nuestros nuevos horarios de disponibilidad son: Lunes a viernes: de 9 a 12 horas y de 13 a 18 horas CST. *Excluidos días festivos."]
["¿Cómo puedo programar una devolución de llamada?","Puede programar una devolución de llamada a través del botón en el chat. Las devoluciones de llamada solo están disponibles en inglés en este momento."]
["¿Cómo puedo contactar al soporte si no hay chat en vivo disponible?","Puede comunicarse con nosotros por correo electrónico a support@zmodo.com. También puede comunicarse nuevamente con el chat fuera de nuestro horario para hablar con nuestro chatbot de IA Mira, quien puede ayudarlo a solucionar algunos problemas."]
["How to reconnect after changing the WiFi password?","To reconnect your cameras after changing the WiFi password, follow these steps: 1) Restart all your cameras. 2) Ensure your phone is connected to the 2.4GHz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 3) Open the app and hit the plus in the top right of the home page, then select the QR code option. 4) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 5) Enter your network's password (case sensitive). 6) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I update my cameras after installing a new wifi?","To reconnect the cameras you would go through the setup process with them."]
["What are the QR setup steps for my cameras?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What are the Zink setup steps for my cameras?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to, is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I verify my network has 2.4g?","Sometimes in the name of the wifi itself it will say 2g or 2GHZ at the end, but sometimes it will not. Normally if the network is a 5GHZ only network though it will have a 5 at the end of the Wi-Fi name or show as 5.0GHZ, so if you don't see that you can try the setup."]
["How can I reset the wifi on a device?","To reset the wifi on your device, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code when prompted. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it's not on your account yet. If the camera does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Is there a new app for my camera?","It sounds like for the setup you scanned the code on the camera, this code is not used for starting the setup and that's the issue you're running into. The code you would scan is in the startup guide booklet that originally came with the camera. Here is the QR code you can scan to begin the setup. You would scan this code then it will begin the QR Setup from the app after that."]
["When can I set up Wi-Fi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Cuál es la página web?","Deberías hacer esto en la aplicación de tu teléfono."]
["How do I update my new Wi-Fi for my camera?","To update your Wi-Fi for your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does a blinking green light on my Zmodo doorbell camera mean?","Blinking green means the camera is in setup mode and ready to be setup."]
["How do I set up my Zink doorbell camera?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow for Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I check if my cameras are updated?","You can start the firmware update by tapping on Live for the camera. It should prompt you to update if there is an update available."]
["How do I set up the camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the indicator light should go solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I connect my camera to a new WiFi network?","To connect your camera to a new WiFi network, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["¿Cómo puedo configurar mis cámaras con una nueva red Wi-Fi?","Deberá configurar las cámaras con el método de configuración inicial para conectarse a una nueva red Wi-Fi. Las dos cámaras de su cuenta utilizarán el método de configuración del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["How do I perform a LAN Search to see if the camera is connected to the Wi-Fi network?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not scanning?","If your camera is not scanning, make sure the light is flashing green, then hold the phone screen close to the Zmodo camera lens and pull it back. Watch the light closely in the camera lens and let me know if it changes."]
["What does it mean if my camera light is blinking green and blue?","If your camera light is blinking green for several seconds and then changes to blinking blue, it means the camera is ready for setup."]
["What should I check if the app says 'Unknown SSID'?","If the app says 'Unknown SSID', go to your phone settings and make sure the Location is turned on. Check the app settings for the Zmodo app and ensure it has permission to use your location while using the app. If there is a Precise Location setting, make sure that is turned on as well."]
["What display settings should I check for the Zmodo app?","You should check the Display settings by turning off Dark Mode, disabling any Eye Comfort Shield or blue light filter settings, and ensuring the font size is set to default or smaller. If you have a Bold Font setting, make sure that is turned off."]
["What should I do if my other camera is not turning on?","If your other camera is not turning on, it could be an issue with the power adapter. Try covering the front of the camera to block any light and see if the infrared lights turn on."]
["What does it mean if my camera light is solid green?","If your camera light is solid green, it indicates that the camera is powered on and functioning properly."]
["How do I set up the camera?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap 'Start Installation' at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I adjust the name of my cameras?","To adjust the name of your cameras, test their live view, then hit the settings gear in the top right of the live view, then the ... in the top right of the settings, and then you can use device name to adjust the name."]
["How can I adjust the time zone of my cameras?","If the time zone is not correct, you can choose the device time zone option in the settings to adjust the time zone on each camera."]
["What should I do if I do not see the devices on my home page of the app?","If you do not see the devices on your home page of your app, you can pull down on the home page to refresh."]
["What should I do if my camera is flashing green?","If the camera is flashing green, it can be set up using QR setup."]
["How do I set up my camera?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["¿Cómo configuro mi cámara?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía encendida). su cuenta). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["What should I do if my camera light is flashing green?","It looks like that camera is already connected to your Wi-Fi network. I synced and restarted the camera. When it reconnects, try the LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I add my camera to the Zmodo app?","Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up my camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How do I reset the camera?","You can try resetting the camera by pressing down on the circle inside of the light until the camera powers down."]
["What should I do after resetting the camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Does the camera include playback? Can I go back and watch something, or is it just live?","For cameras without a subscription, when there is motion, it will take a 10-15 second clip then stop. It will then have a cooldown of 3-5 minutes after that point. If there is still motion or motion triggers the camera, it will then repeat and create another clip. You can review these clips from the Event/alert section and download them from there."]
["What happens to the clips after they are created?","Once a clip is created, it will have a 12-hour window; after 12 hours, it's overwritten to make room for more video. If you download a clip, however, that download saves to the phone's photo gallery."]
["What should I do if I want to subscribe to the cloud service?","If you want it to be subscribed, you would do that yourself from the cloud section."]
["What does it mean if it says 'cloud service for this device has expired'?","The previous owners may have had it subscribed at one point, but it's not currently subscribed. Subscription starts from the point it's started and affects future video as well, not previous video that's already occurred in the past."]
["How do I connect my cameras with the new Wi-Fi password?","To set up the camera with a new Wi-Fi password, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I use the Zmodo or the Smartz Eaze app to set up my cameras?","You can use the Zmodo or the Smartz Eaze app."]
["What should I do to set up the cameras with the Zink setup?","Please unplug both cameras and plug just one camera in. Then check what light you see on the camera when you plug it in."]
["What should I do after I see a flashing green light on the camera?","Check your phone's Wi-Fi settings and see if you can locate the wireless network named 'ZMD_SAP'."]
["What are the steps to follow in the Zmodo app for camera setup?","Click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["Are the instructions for the older app or the newer app?","The instructions I sent are for the Zmodo app."]
["What should I do if my camera won't scan the QR code?","To make it easier for the camera to read the QR Code, try adjusting a few settings: decrease your font size to the default size, turn off Dark Mode, and ensure that Eye Comfort Shield or any other blue light filter settings are turned off."]
["How do I reconnect my camera after changing WiFi?","To reconnect your camera after changing WiFi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I find the device ID on my camera?","The ID will be listed on a sticker on the camera. It will start with ZMD or GSG."]
["What should I do if there is no sticker on the device?","If you can't find a sticker, you may be able to find the device ID by going through the solid blue setup method. Make sure your phone is connected to 2.4GHz wifi (the same router that the cameras would connect to) then on the Zmodo app tap on the + sign in the upper right corner then tap near the bottom of the screen where it says 'tap here to add it.'"]
["How do I set up my cameras using the meShare app?","You would open the meShare app, click the plus for setup, then when it asks you to scan a code, you would scan the QR code I sent you from the chat. Once it's scanned, it will move onto the setup steps."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet."]
["How do I update my WiFi information using the Zmodo app?","To update your WiFi information using the Zmodo app, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. If it does not, please take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera light is flashing green?","Make sure your phone, tablet, or computer is connected to the ZMD_SAP Wi-Fi network and the light on the camera is flashing green. Open a web browser and type the camera's IP Address 192.168.10.1:8087. Type in the name of your network and the password for your network. The name and the password are case sensitive. In UserID type 0. In Client_Count type 1. Press OK and the device should send the network information to the camera."]
["What does it mean if my camera is showing a solid blue light?","A solid blue light indicates that the camera is connected to the Wi-Fi network, but it may still be offline if the router is not providing internet access."]
["What should I check if my camera is not discoverable on the app?","You should check the router settings to see what may be blocking the camera from connecting to the internet and to your app. Look for any paused or blocked devices, and check the security or firewall settings on the router."]
["What can I do if my camera is still offline after setup?","You may want to check the network settings on the router or Wi-Fi extender that you are connecting the camera to. Restarting the router or Wi-Fi extender may also help."]
["What is the default username and password for the NVR?","Default username: Admin. Default password: 111111."]
["How do I reset the NVR to defaults?","First unplug the network cable from the back of the NVR then press and hold the reset pinhole button on the back of the NVR for 15-30 seconds to reset the NVR to defaults. After the NVR is reset then you can connect the network cable back to the NVR."]
["Do I need the Device ID to subscribe a camera?","You do not need the Device ID to subscribe a camera. The camera would need to be set up on your account in order to be subscribed."]
["How do I start the camera setup?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in this email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I update internet information for my camera?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["What does a solid blue light on the camera mean?","A solid blue light means the camera is connected, but it is not getting any internet from the network it was set up on."]
["What should I do if my camera is offline?","If your camera is offline, you should check your router settings to see if the camera is being blocked by the firewall or if it is paused. You can also try rebooting the router by unplugging it and plugging it back in."]
["What should I check if my camera is connected but not showing in my account?","If your camera is connected but not showing in your account, check if the camera is connected to the correct router and ensure that the router is providing internet access."]
["How would I reset the camera to work with my new internet service?","You would need to set up the camera with the initial setup method to connect to the new Wi-Fi network."]
["How do I set up the camera using the QR code method?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera using the QR code?","To set your camera up using the QR code, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I scan the QR code for setup?","You show the generated code to the camera you are trying to set up, 8 inches away, then it will scan the code and try to connect with the Wi-Fi name and password info that's in the code."]
["How do I change the admin password?","The default password would typically be 111111. You would change it via a monitor and mouse by opening the main menu, going to general settings, account management, selecting the account, and then editing the account."]
["How do I reset the admin password?","You can reset it via the pinhole on the back of the system. Hold the reset for 10 seconds until the device restarts, then follow the startup guide to set various things such as the password."]
["How do I reconnect my Wi-Fi?","To reconnect your Wi-Fi, click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I reconfigure the camera with the new Wi-Fi settings?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in your Start up guide when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I set up my cameras using the Zmodo app?","Both cameras can be set up using QR code setup. If the indicator light on the camera is blinking green, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera shows offline?","If your camera shows offline, ensure that the indicator light on the camera is blinking green, which means it is ready to be set up. You may need to set up your camera using the QR code setup instructions provided in the app."]
["What should I check if I can't connect to the 2.4GHz wifi?","If you do not have a 2.4GHz wifi channel set up on your router yet, you would want to contact either the router manufacturer or your internet service provider for help getting that set up."]
["How do I update my internet connection to my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; show it to the camera from 6-8 inches away. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["What does a flashing indicator light on the camera mean?","A flashing indicator light means the camera is ready for setup and is not connected to any network."]
["What does a solid blue indicator light on the camera indicate?","A solid blue indicator light means the camera is connected to a network."]
["What does a red light on the camera mean?","A red light indicates that the camera is in night vision mode and will not be able to read the QR code."]
["What should I do if the camera is not connecting to the new network?","If the camera is not connecting, ensure it is powered on and the indicator light is flashing. Then, follow the QR setup instructions provided earlier. If the camera does not connect after showing the QR code, check if the camera is in a well-lit area, as night vision may prevent it from reading the code."]
["How do I update my camera?","Go to one of the cameras and click on the live video; it should pop up asking for the update to start from there. I would advise updating them one by one as they are behind by a few updates. While they update, don't unplug either of them or the router. It's normal for the camera to reboot for the update; don't worry if you see flashing lights at any point while they update, that's normal."]
["How do I set up my cameras to work with a new router?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What is the initial setup process for connecting cameras to WiFi?","The setup your cameras uses is the QR code setup. Here are the steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up my camera at a new location?","To set your camera up at a new location, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code when prompted. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I set up my camera using QR code?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR code setup?","To ensure a smooth QR setup, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if my camera won't see the QR code to add?","If your camera won't see the QR code, make sure to check the following: 1. Go to your phone's settings for the Zmodo app and ensure location is enabled while using the app along with precise location. 2. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. 3. Make sure your phone is connected to 2.4GHz wifi. 4. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. 5. Click on the “+” icon on the app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen."]
["How can I download the meShare app?","You can download the meShare app from the Apple App Store or Google Play Store."]
["How do I log in to the meShare app?","You can log in to the meShare app using your Zmodo app username and password."]
["What should I do if the QR code is too small for the camera to read?","If the QR code is too small for the camera to read, try increasing your font size on the device displaying the QR code."]
["What are the procedures to connect to a new wifi?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to.\\n\\n2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option.\\n\\n3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process.\\n\\n4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive.\\n\\n5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen.\\n\\n6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code.\\n\\n7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if my camera won't reset and just shuts down?","Unfortunately if this device only shuts down and does not come back up on its own after doing a reset, it sounds like it is not working properly. You could try the Zink setup, but it is unlikely to work in that state."]
["How do I set up my camera using the Zink setup?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. 2) Connect to a network named ZMD_SAP. 3) Enter the name and password of your 2.4Ghz network. 4) Watch the camera indicator light for a solid blue light. 5) If the camera flashed blue temporarily but did not go to solid blue, let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["What cameras do you sell that are comparable and the cheapest?","The Torch 360 is the only other rotating camera we have available currently. Another good option could be a Mini Pro."]
["Where can I find more information about the Torch 360 camera?","You can find more information about the Torch 360 camera at this link: https://www.zmodo.com/zmodo-torch-360"]
["Where can I find more information about the Mini Pro camera?","You can find more information about the Mini Pro camera at this link: https://www.zmodo.com/1080p-indoor-wifi-camera"]
["How do I check if my Wi-Fi network is a 2.4GHZ network?","You can try to check the settings on the router for the network, you can also contact the internet service provider to see if they can help you check as well. If the network is not a 2.4GHZ network then the cameras won't be able to connect and it will need to be adjusted to be a 2.4GHZ network for them to connect."]
["Will my billing be affected if I accidentally deleted my cameras?","No, once you go through the setup with the cameras and they add, they will allow you to name the cameras once they add to the account."]
["How can I check if my subscription is still active on Apple?","To check this, you can go into your Apple account, then select subscriptions and tap on the subscription. If you see it there and it does not show an expiring date, then it is still active."]
["How do I contact an agent?","You've reached customer care, my name is Kylie."]
["What are the setup directions for the Zink cameras?","Zink Setup directions: 1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to, is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the 'devices' page, then tap the plus sign on the bottom, then select the squares in the top right corner and select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do after setting up each camera?","After you set up each one, I would advise updating them both, one at a time, then after that update both cameras will use the QR setup instead of the Zink setup, which has less steps."]
["Do I need to take down the camera and restart it to set up new Internet service?","The QR Code setup is how you would communicate with the cameras to give them the new Wi-Fi information."]
["How do I know if my camera has reset?","The camera's indicator light will go back to solid green for a few seconds which is the light it has when starting up."]
["How do I reset my camera?","There is a pinhole reset on the back of the device. You would press it in for 10-20 seconds until the unit restarts (goes solid green). You should be able to feel the button being pressed in when using the pinhole reset."]
["What should I do if I don't see a pinhole on the back of my camera?","The front would likely just be the microphone hole. There is one on the back. You may need to rotate the stand to see it."]
["What can I do if the Zink setup doesn't work?","One other option we could try would be another app. We have a partner with an app, Zmodo, where you can use your same login credentials to log in and could try from there."]
["How do I set up my camera using the QR code?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Qué puedo hacer si mi cámara no se conecta a internet 5G?","Recomendaría verificar nuevamente su información de Wi-Fi. Para obtener más ayuda con la configuración y solución de problemas de la cámara, deberá comunicarse con el soporte de Rraycom. Puede contactar con Rraycom en Rraycom@hotmail.com."]
["What to do if blue or green light is blinking?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How to connect to wifi?","To connect your camera to WiFi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I reset the WiFi connection for my cameras?","Whenever you change the Wi-Fi name, password, or router at all, to reconnect the cameras you would go through the setup again with the cameras."]
["How do I reconnect my cameras to the new Internet router?","To reconnect your cameras, you would go through the QR code setup from the app."]
["What is the purpose of an NVR?","The purpose of an NVR is to record continuous footage locally from the cameras. NVRs can hold up to around a month's worth of footage before it overwrites old footage slowly to record more."]
["How do the cameras function without an NVR?","The cameras can function without an NVR, but when the NVR is not plugged into the router, it is not able to communicate with the cameras."]
["How do I get short snippet recordings of each camera without the NVR being plugged in?","When there is motion, it will trigger the camera to take a 10-second clip, then it has a cool down of 3-5 minutes. If more motion is present, it triggers again. You can view those events from the alert area, and the window before it overwrites is 36 hours."]
["Will the NVR automatically connect to the cameras once I plug it into the router?","Yes, once you plug the NVR in, any cameras that are currently online will add to the NVR automatically, provided they are on the same network."]
["Do I get 12 FREE hours of cloud recording?","A camera without cloud service will make clips that can be reviewed within the last 12 hours, the clips are 10 seconds long and can be found in the alert section of the app."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the camera does not turn solid blue after about 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I access the router settings?","That would depend on your router. Some routers use an app, some you need to access directly with the IP Address."]
["What app can I download to check the Wi-Fi channel on Android?","You can download an app called Wifi Analyzer."]
["What app can I download to check the Wi-Fi channel on iOS?","You can download an app called Airport Utility."]
["How do I set up my camera if I lost the QR code?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code provided when prompted. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I move my camera to a new group?","You can hit settings on the home page right of My Devices, select the current group, hit edit group at the bottom, then uncheck this camera and save the group. Then select the new group you want it added to, hit edit group, and check the circle to add it there and save."]
["What should I do if my cameras do not seem to be powering up at all?","First I would try powering them up with a different, known good power cable. If that doesn't work then you could also potentially try a different outlet as well. If they are on extension cables, please make sure to remove the extension cables and plug them in directly."]
["What should I do if my camera is not producing the ZMD_SAP signal?","I'd restart the camera and then once blinking green check for it again. If it doesn't show, you can turn your phone's wifi off and back on to force it to rescan to see if it shows up."]
["How can I add a camera to the Zmodo app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is stuck in a firmware update?","You will want to leave the camera plugged in while it is updating. You can back out of it on the app and we can work on the other camera while it updates."]
["Can I set up multiple cameras at once?","When you setup one camera, it will look for other cameras that are nearby to set them up as well. So you may be able to setup multiple in one setup attempt, but you may need to do multiple setup attempts to connect all of the cameras."]
["Where can I get the QR code?","You would make it in the app. To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I flip the camera screen if it's showing upside down?","You can flip the screen in the device settings for the camera. Tap on Live and then tap on the gear icon in the top right corner. In Device Settings there will be an option that says Flip Screen or Invert Screen."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it’s not on your account yet. If it does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Do I need to delete my existing cameras to set them up again?","No need to delete them. The cameras on your account can be set up using the instructions provided earlier. Just make sure you're connecting your phone to the 2.4Ghz network you want to set them up on, not ZMD_SAP."]
["How do I reset the camera to factory?","To reset the camera to factory settings, you will need to go through the setup process again. Ensure that the Wi-Fi network you want to connect the camera to is operating on the 2.4GHz frequency, and follow the Zink setup instructions provided."]
["What should I do if the setup in the app for the model I have doesn’t work?","If the setup does not move forward, try turning off the Cellular/mobile data on your mobile device and then attempt the setup again. If it still does not resolve the issue, reboot the camera by unplugging it and plugging it back in. Connect to the ZMD_SAP network in your phone's Wi-Fi settings, then try the setup again. Also, make sure you are within 10 feet of the camera."]
["How to reset my camera?","To reset your camera, you can follow these steps: First, make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How can I check the signal strength of my Wi-Fi near the cameras?","To test signal strength, you can download an app on your phone. If you are using Android, then you will want to download an app called Wifi Analyzer. If you are using iOS, then you can download an app called Airport Utility. You can use these apps to test the signal strength from your Wi-Fi near the cameras."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["What are the steps for Zink setup?","ZINK setup instructions: If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What should I check if the app says 'ZMD_SAP was not connected'?","If the app says 'ZMD_SAP was not connected', go to your phone WiFi settings and try to connect to ZMD_SAP from there. If this does not work, then disable the 'auto-reconnect' setting on your home WiFi network and other available networks. If this does not work, then forget your home WiFi network and other available networks. Disable mobile data."]
["What are the troubleshooting tips for Zink setup?","Zink troubleshooting tips: 1. Have only 1 camera connected to power: Disconnect all other cameras that need to be set up. 2. Distance from camera: Make sure you are within 5 to 10ft of the camera you are trying to setup. 3. Connecting to ZMD_SAP: Go to your phone WiFi settings and try to connect to ZMD_SAP from there. If this does not work, then disable the 'auto-reconnect' setting on your home WiFi network and other available networks. If this does not work, then forget your home WiFi network and other available networks. Disable mobile data. 4. 2.4 GHz Network: Ensure that you're using a 2.4GHz network for the setup. 5. WiFi Information: Double-check that you're using the correct WiFi password. Remember, it is case-sensitive. 6. Distance from the router: It's recommended to have the camera in the same room as the router during the setup process for optimal connectivity. Plug the camera in to a wall outlet close to the router with the original power adapter. No extension cords, power strips, or surge protectors."]
["How long should it take the camera to read the QR code?","It can take a minute or so."]
["What should I do if the camera is not reading the QR code?","If the camera is not reading the QR code, make sure your phone is connected to your 2.4GHz wifi, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["What should I do if the camera's indicator light is just green?","If the indicator light is just green, it means the camera isn't communicating with your router. Ensure you have just the one 2.4GHz wifi router and that it does not have any virtual or guest networks."]
["What should I do if the camera is not connecting after rebooting the router?","If the camera is not connecting after rebooting the router, please unplug the router for 3 minutes. After 3 minutes, plug the router back in again and when it's back online, try setup again."]
["How do I set up the camera again with the new Wi-Fi network?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect the cameras to the internet?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I check internet connection on app?","There is not a way to check the internet network that the cameras are connected to on the app."]
["What does a flashing green light on my camera mean?","A flashing green light means it is not connected to a Wi-Fi network and is ready for setup."]
["How do I set up my camera with the QR Code setup method?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change what Wi-Fi my cameras are running on?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a solid blue light on the camera mean?","The solid blue light means it is connected."]
["What should I do if my camera is not connecting?","You may want to try taking the camera down so that you can better see the light in the camera. You can also use another power adapter."]
["Can I do the QR code setup on my own?","Yes, you can do the QR Code setup. If you feel comfortable on your own you can do that. I have not done anything except explain the steps to you."]
["How do I set up my camera if it says device offline?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring it lists your network's name. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera using the QR code?","To set your camera up using the QR code, first make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. Make sure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go to a solid blue, and the app will ask you to name the device if it is not on your account yet. If it does not go to solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Can I move the cameras after setting them up?","Yes, as long as they are still within range of the router, they should reconnect automatically if you have already reconnected them successfully using the QR setup."]
["What should I do if my camera doesn't scan the QR code?","Please go through setup again making sure to enter your wifi password carefully. It is case sensitive. Ensure that location is enabled for the Zmodo app, the camera is plugged into a wall outlet close to the router, and that the room is bright during setup."]
["What are the Zmodo QR code setup instructions?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen."]
["What should I do if the camera's indicator light is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Make sure to follow the setup instructions carefully."]
["What should I do if the camera times out during setup?","Please go to your phone's wifi and forget the 2.4GHz wifi that you are connected to, then reconnect to it. Sometimes the indicator light will switch between green & blue if the wifi password is incorrect."]
["What are the Zmodo ZINK setup instructions?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["How do I add my camera to my account using the Zmodo app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not detected during the LAN Search?","You may need to tap on Search Again a few times as it can take a minute or two to find the device after it reconnects."]
["How do I set up my camera using the QR Code?","You will see the light in the camera change from the solid blue light to a solid green light. Then it will change to flashing green and you can do the QR Code setup to connect it."]
["Can I connect the camera to a 5G network?","You would want to connect the camera to a 2.4 GHz network. Pretty much any router is going to make it by default. If it does not, then you can go to the router settings and turn on the 2.4 GHz network."]
["What should I do if the camera light is solid blue?","That means that the camera is connected to the Wi-Fi network. You will want to try to add it to your account with a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is solid blue?","If the camera is already solid blue, it won't be able to do the QR code setup. Please let me know the ID, which should be on a sticker on the device or its bracket and generally will begin with ZMD."]
["What QR code do I need for the Zink setup?","Here is a QR code that can access the Zink setup in the meShare app: D/static_file/63595944f1_1_20240918104341.png."]
["Can I rearrange the camera views?","That can only be done from the NVRs directly when they are connected to a monitor. To do so, you can go to device management, turn off the auto add option, and then note which cameras are which, delete them out, then add them back in the order you would like."]
["What is the password length requirement?","Yes, though that change was I believe over a year ago or something of that nature."]
["What are the business hours for Live Chat support?","The Live Chat support is available Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["How do I set up the cameras on my account?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my Ring camera when the light is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How long does it take for the camera to scan the QR code?","Generally it would only take a few seconds to read the code at which point it will go from flashing green to flashing blue once it has read it."]
["Do you have to move the camera around or just point it at the QR code?","You would want to hold it still about 6-8 inches from the lens of the camera so that the camera can clearly see the QR code."]
["What does a blinking green light on my camera mean and how can I set it up?","Blinking green means the cameras are ready for setup, but they have to be online to update. To set up your camera, ensure your phone is connected to the 2.4Ghz network you want to use, and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How to reset camera to factory state?","To reset the camera to factory state, you typically need to press and hold the reset button on the camera for a few seconds until the light indicator changes. Please refer to your camera's manual for specific instructions."]
["How do I set up the camera using the QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a flashing green light on the camera indicate?","A flashing green light on the camera typically indicates that the camera is in the process of connecting to the WiFi network."]
["What does a solid blue light on the camera indicate?","A solid blue light on the camera usually means that the camera is successfully connected to the WiFi network."]
["¿Cómo puedo configurar mi cámara en una nueva red?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía encendida en su cuenta). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["How can I add my camera back to my account?","You should be able to add it back to your account with a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Does the system support 5G?","If the network is only 5GHZ then the camera will not be able to connect to it. The network has to be both 5GHZ and 2.4GHZ or be only 2.4GHZ for the cameras to connect and work."]
["How do I connect my device to a new location and WiFi?","To connect your device to a new location and WiFi, follow these steps: 1) Use the Zink setup and remain within 10 feet of the camera. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should flash blue and then go solid blue if successful. If it does not, let me know about the flashing behavior."]
["¿Cómo reiniciar la cámara?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía en su cuenta). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["How do I set up the camera using the QR code method?","To set up the camera, tap on Devices and tap on Add Device. Follow the instructions on the app, and it will ask for your Wi-Fi password. When you enter the password, you will get a QR Code on the phone screen. Show that QR Code to the Zmodo camera by holding the phone screen close to the camera lens and pulling it back to 8-10 inches. Watch the light closely in the camera while you are showing the QR Code."]
["What does it mean if the camera light changes from flashing green to flashing blue?","If the camera light changes from flashing green to flashing blue when you show the camera the QR Code, it means that it read the QR Code. If it changes back to flashing green, it means that it failed to connect."]
["Can you share me the setup manual?","For this camera it may use the QR code setup or the Zink setup. There is a test you can do to find out which one. You would unplug and plug in the camera then get close, once close go into your phone's wifi settings and see if there is a network called ZMD_SAP that pops up. If that does not and you see the camera is flashing green or blue then it would use the QR setup not Zink. If you do see the ZMD_SAP wifi that means it uses the Zink setup instead."]
["What are the steps to set up the camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["Where is the eye on the camera that I’m supposed to point to the QR code?","The lens of the camera is effectively the eye. You would hold both right side up with the camera looking at the code from about 6-8 inches away."]
["How do I get it printed?","You would email a screenshot of it to yourself and then print it off."]
["What does it mean when there’s HD and LD on the screen with the cameras?","You can swap between HD (high definition) and LD (low definition) video with that option. You tap the button to swap."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How do I reset the camera?","To reset the camera, ensure the indicator light is blinking green, which means the camera is ready to be set up. Move the camera next to your router and remain within 5 feet of the camera for the entire setup process."]
["Is there a reset button?","The chat does not specify a physical reset button, but resetting involves ensuring the camera is in setup mode with a blinking green light."]
["What should I do if the indicator light is solid green?","A solid green light can indicate a power issue. Ensure the camera is connected directly to a wall outlet with the original power adapter, not through a power strip, surge protector, or extension cord."]
["What should I do if I can't connect to ZMD_SAP?","If you can't connect to ZMD_SAP, connect to it anyway and continue with the setup. The ZMD_SAP network signal is coming from the camera, so there is no internet connection."]
["What should I do if I can't connect one of my cameras?","You may need to update the device list, but check the live video of each camera to see which one is the ZMD19G4IH403690."]
["How do I add my doorbell camera to my account?","To add your doorbell camera to your account, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I know what Wi-Fi the camera is connected to?","If you have more than one Wi-Fi network, you can try the LAN Search a few times on each network."]
["How do I connect to my Wi-Fi?","To connect your camera to your Wi-Fi, ensure that the WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network. Then, open the app, tap the plus sign in the top-right corner, select the QR Code option, and follow the onscreen instructions to enter your WiFi password and generate a QR code for the camera to read."]
["What is the new setup process?","The new setup process involves the following steps: 1. Check Network Compatibility: Ensure your WiFi network is on the 2.4GHz frequency. 2. Access QR Code Setup: Open the app, tap the plus sign, and select the QR Code option. 3. Initiate Installation: Tap 'Start Installation' or 'Next'. 4. WiFi Password Entry: Enter your WiFi password (case sensitive). 5. Generate QR Code: Tap 'Next' to generate the QR code. 6. Position the Camera: Align the camera lens with the QR code on your phone screen. 7. Device Naming: If it's the first setup, name the device for identification."]
["How do I reconfigure the camera using the original setup method?","To reconfigure the camera using the original setup method, you can follow the QR Code setup instructions provided. Ensure your WiFi network is on the 2.4GHz frequency, open the app, and follow the steps to connect your camera."]
["How to add wifi?","To add wifi to your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start blinking blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera light is flashing green?","If the light is flashing green, it means the camera failed to connect. Make sure your phone is connected to the correct 2.4 GHz Wi-Fi network and start the QR Code setup process again."]
["How do you get the QR code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What happens once the camera reads the QR code?","Once it reads the QR code, it will change to flashing blue then solid blue once it connects."]
["How do I add the camera back online?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I connect my camera to my home WiFi network?","Click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I set up my camera with the new app?","To set up your camera with the new app, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Go to the Devices page in the app and tap the Add Device button. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect my existing cameras to my new internet network?","To connect your existing cameras to your new internet network, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up the camera on my account?","To set up the camera on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I connect my camera to wifi?","To connect your camera named Ade to wifi, use the Zink setup. Remain within 10 feet of the camera during the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If it flashed blue but did not go solid, let me know the behavior of the light."]
["How do I switch my Wi-Fi for the cameras on my account?","The cameras on your account will use the QR Code setup method to connect to a new Wi-Fi network."]
["Si la cámara la tengo en un sitio y la pongo en otro lugar, ¿tengo que cambiar la red o cómo le hago?","Si se va a conectar a la misma red Wi-Fi, intentará volver a conectarse cuando lo vuelva a enchufar. Si lo va a trasladar a un lugar diferente con una red Wi-Fi diferente (como otra casa o negocio), entonces deberás configurarlo nuevamente con la nueva red Wi-Fi."]
["¿Cómo agrego una cámara a mi cuenta?","Querrá agregar la cámara a su cuenta con una búsqueda LAN en la aplicación. Asegúrese de que su teléfono esté conectado a la misma red Wi-Fi que la cámara. Abre la aplicación Zmodo y toca el signo más (+) en la esquina superior derecha. En la parte inferior de la pantalla debería decir '¿La cámara con cable o la cámara WiFi ya están en azul fijo? Toca aquí para agregarla'. Toque allí y luego la aplicación debería permitirle realizar una búsqueda en su red. Toque el signo más al lado del dispositivo cuando lo encuentre. La aplicación le pedirá que nombre la cámara, establezca una contraseña opcional y se asegure de que la zona horaria sea correcta."]
["How do I connect my camera to WiFi?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is flashing blue and then green?","Flashing blue means it's trying to read the QR code. If it flashes green again after the blue but does not turn solid blue, that means it's trying to connect and failing."]
["What can prevent my camera from connecting?","A few things can prevent the code from connecting the camera: first, if the Wi-Fi name says 'Unknown SSID', it means it's not using your Wi-Fi name like it should be. This is most likely due to having the phone's location off; try turning that on in the phone settings. Additionally, if the phone is in Dark mode, it can interfere with the code, so switch to light mode and then try the setup again."]
["¿Me cobran el plan si todavía sigo pagando?","Sí, el plan seguirá vigente a menos que lo canceles."]
["What time are you guys available till?","Our support hours are Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["How do I turn off cellular data?","Each phone can be different, try going into your phone settings and look up Cellular or Mobile data at the top to find it."]
["What does a solid blue light on the camera mean?","Solid blue means its connected."]
["What should I do if the camera is online?","You don't have to do the setup anymore, just go and click live on the camera to view it now."]
["Does having a router plugged into my router already set up affect anything?","NVR being online will not affect installing the cameras."]
["Is there direction in the app for installing via QR code when I get to that point?","QR code instructions: If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. *The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. *The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up my camera using the QR code?","To set up your camera using the QR code, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["¿Dónde está la configuración de wifi?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Vaya a dispositivos, luego toque Agregar dispositivo 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía encendida). su cuenta). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["How do I reset the camera?","The camera you are wanting to setup, is it new? or has it been setup before?"]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["What steps should I follow to set up the camera using QR code?","Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["How close should the camera be to the router during setup?","The camera should be next to your router during setup, 5ft or less to your router."]
["How do I reset the Wi-Fi name and password on my cameras?","You would set up the cameras with the initial setup method to connect to the new Wi-Fi network. The two cameras on your account will use the QR Code setup method to connect. To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Will all our history be there, since we subscribe to the cloud service?","You would just be setting up the cameras to a new network. That will not affect your cloud subscription."]
["Do I need to remove the device from my account before I start?","You do not need to remove the device from your account. You would just want to do the QR Code setup."]
["How do I add a camera to my account?","You can add a camera to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the meShare app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up a camera using the QR Code method?","You would not need the box. You would make the QR Code with your app and show it to the Zmodo camera. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change the Wi-Fi network for my cameras?","To change the Wi-Fi network for your cameras, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What are the instructions to change the WiFi network?","To reconnect the cameras you would have to go through the setup, unfortunately that is the only way. Here are the QR Code Setup instructions: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification. Additionally, here are the Zink Setup instructions: 1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to, is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin setup' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do you change the internet settings?","To change the internet settings for your cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if I cannot connect my cameras?","That is an issue with the Location settings on your phone or tablet. You will need to go to your settings and check that the Location Services are turned on. Then scroll down to the bottom of your phone settings where it has the app permissions. Make sure that the Location permission is set to While using the app and that Precise Location is turned on."]
["How do I set up the cameras on my account after getting a new internet router?","To set up the four cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change the timezone of my camera?","To change the timezone, go to Devices, tap on the device, then tap on its name on the following page, then go to the timezone option."]
["What should I do if I need to set the device back up again in the future?","I would advise leaving it on the account as removing it first can sometimes result in it being online but not connected to the account."]
["What are the steps to set up my camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if I get a solid blue light on my camera?","A solid blue light normally means the camera is connected. You may have to refresh the app to see if it's added. If you're unsure how to do that, just let me know."]
["What should I do if I changed my WiFi password and can't see my cameras?","If you changed your Wi-Fi password, then you will need to set up the cameras with the initial setup to connect with the new password. To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I put my phone on 2.4GHz wifi?","You would need to go to your phone's wifi to choose the 2.4GHz wifi or extender whatever the cameras are connected to, that is what you want your phone connected to when trying to set the cameras up using the solid blue setup method."]
["What should I do if the indicator lights on the cameras are solid blue?","Make sure your phone is connected to 2.4GHz wifi (the same router that the cameras would connect to) then on the Zmodo app tap on the + sign in the upper right corner then tap near the bottom of the screen where it says 'tap here to add it'."]
["How do I set up the Zink setup for my doorbell camera?","Zink Setup instructions: 1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification. Here are the directions you can follow from the app. Let me know if you have any trouble or questions along the way, also for this setup you have to stay by the camera after you connect to the ZMD_SAP network, it doesn't have a far range and comes from the camera itself, stay within 5 feet, if you have to go outside that range to grab anything, leave your phone by the camera or start over the setup again once you return."]
["¿Cómo puedo cambiar la red Wi-Fi de mis cámaras?","Para cambiar la red Wi-Fi de sus cámaras, deberá configurar sus cámaras con el método de configuración inicial. Abra la aplicación y toque 'Dispositivos' y luego toque 'Agregar dispositivo'. Siga las instrucciones en pantalla y la aplicación le pedirá su contraseña de Wi-Fi. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["What are the Zmodo ZINK setup instructions?","Zmodo ZINK setup instructions: -First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. -Then turn off mobile data for your phone. -The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["How do I set up my camera using the EZlink setup?","The camera will use the EZlink setup. You will tap on the plus sign in the top right corner and tap on Legacy. Then tap on Ezlink Devices. It will ask you to power on the device and then swipe the screen and press Next. You will enter the password for your Wi-Fi network. Both the password and the network name cannot have spaces or special characters. Once you enter the password and tap Next, then a QR code will appear on the screen. Hold the phone screen to the camera so that the camera can read the QR code. The light on the camera should be solid blue if it connects successfully."]
["What does the camera do?","It does live video any time you need as long as the camera has power and internet. When you are not viewing, if there is motion, it will take short 10-second clips for you to review. If you ever want to see those, you can check those out in the notifications section and can save them if you see your pet do something extra cute even!"]
["How do I set up my camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I change the WiFi connection?","The cameras on your account will use the QR Code setup method to connect to the new Wi-Fi network."]
["How do I send a screenshot to the camera?","You can send a screenshot to me here in the Live Chat, or you can email it to support@zmodo.com."]
["How do I set up the camera using the Smartz Eaze app?","To set up the camera you will use the QR code method. Open the app and tap on Devices and then tap on Add Device. Follow on-screen instructions and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my zp-ib15w camera if I cannot connect through the app?","Make sure your phone, tablet, or computer is connected to the ZMD_SAP Wi-Fi network and the light on the camera is flashing green. Open a web browser like Safari or Google Chrome. In the address bar, type the camera's IP Address 192.168.10.1:8087. Type in the name of your network and the password for your network (both are case sensitive). In UserID type 0. In Client_Count type 1. Press OK and the device should send the network information to the camera. Watch the camera and the light should start flashing blue, or the green light may just go out."]
["How do I set up my camera after getting new wifi?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code if prompted. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I reconnect my cameras after upgrading my router?","To reconnect the cameras, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is not connecting?","If your camera is not connecting, unplug the camera, plug it back in, and when the light changes to flashing green, do the QR Code setup."]
["What should I do if the indicator lights on the camera are blinking green?","If the indicator light on the camera is blinking green, it is ready to be setup. For the QR setup to go smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. Tap the '+' icon on the app home screen in the top right. Please scan the QR code when it asks for your startup guide. Follow the in-app instructions to complete setup. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if the camera is not capturing the QR code?","Sometimes the indicator lights will blink blue/green if there is a typo in the wifi password. First, make sure your phone is connected to 2.4GHz wifi and that the wifi password is correct. It is case sensitive."]
["What does it mean if the indicator lights show a solid blue light?","When the cameras are connected to your network, the indicator lights will show a solid blue light."]
["What should I do if my 2.4GHz wifi channel isn't showing up?","You could possibly reboot the router or contact your router manufacturer or your internet service provider for help getting your 2.4GHz wifi channel working on your router."]
["How can I update the app password?","To update the app password, tap on 'me' in the lower right corner of the app, go to system settings, and select reset password."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera using the Zink setup?","To set up your camera using the Zink setup, remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one device. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. 3) Enter the name and password of your 2.4Ghz network. 4) Watch the camera indicator light; it should flash blue and then go solid blue. 5) If the camera flashed blue but did not go solid blue, let me know the indicator's behavior."]
["What should I do if I can't find the ZMD_SAP network?","If you can't find the ZMD_SAP network, try holding down on the top of the pivot until it resets. Once it is back up and flashing green, check your available networks for ZMD_SAP again."]
["What should I do if my phone's mobile data is interfering with the setup?","Turn off your phone's mobile data during the setup process. Make sure you're within 10 feet of the camera and that your phone stays connected to the ZMD_SAP network."]
["How do I set up my Zmodo camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How do I set up my camera using the QR Code?","To set up your camera using the QR Code, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera light is flashing green?","If the camera light is flashing green, it means it is ready for setup. You should proceed with the QR Code setup as described."]
["Can I use Ezlink setup for my camera?","No, the camera will not use the Ezlink setup. The camera uses the QR Code setup method."]
["How do I set up my camera if there's no QR code on it?","The QR Code is not on the camera. You will make the QR Code on your phone screen using the app."]
["Is there a place to just add the wifi?","No you have to do the QR code set up."]
["How do I set up my camera using the QR code?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in this email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the QR code setup does not work?","If the QR code setup does not work, try holding the QR code close to the Zmodo camera lens and pull it back. You may need to pull it back further than 8 inches because of the camera lens on the doorbell cameras."]
["How can I check if the ring alert is turned on for my doorbell?","You can check if the ring alert is turned on by going to the settings for the device in the app."]
["How can I call you?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I am happy to help you via chat here or I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["How can I get my deleted cameras back on my app?","For the cameras you sent the IDs, use the QR code setup. You can reboot one of the cameras by unplugging and plugging them in, then when the camera is flashing green or blue go through the QR code setup. At the end, make sure the camera is still flashing green or blue, then show the QR code to the camera and watch the lights to see how they react. If the setup fails, take a screenshot of the QR code and let me know how the camera's lights reacted when you held the code in front of the camera."]
["¿A qué número puedo llamarte para ayuda técnica?","No hay ningún número, pero puedes programar una llamada. toque el botón de schedule call."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can this camera be added to the NVR?","That camera would likely not work with an NVR. It is one of our new cameras, so it will probably be using the h.265 video coding method. Any Zmodo NVRs will use h.264 video coding method."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["How do I set up my camera using Zink?","To set up your camera using Zink, tap on the plus sign in the upper right corner of the home screen, choose Zink, then select one device. On the next page, tap the button to begin setup and connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your Wi-Fi network you want to connect the camera to. It will need to be a 2.4GHz network, and both the name and password are case sensitive."]
["What tips should I follow for Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home Wi-Fi password in your phone’s Wi-Fi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What does it mean if the camera indicator light is blinking blue?","Blinking blue means the camera is communicating with the router."]
["What does it mean if the camera indicator light is blinking green?","Blinking green means the camera is ready for setup."]
["What should I do to set up my Zmodo camera using QR code?","If the indicator light on the camera is blinking, that means it is ready to be set up. Click on the “+” icon on the app home screen in the top right, select QR Code, and follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I ensure for a smooth QR code setup?","Make sure your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too."]
["What should I do if the camera is not scanning the QR code?","Unplug your router for 3 minutes. After 3 minutes, plug the router back in. When the router is back online, plug the camera in; it should blink green. When it's blinking green, go through the QR code setup again."]
["Can I reset my camera?","This camera does not have an external reset, so no, you cannot reset it."]
["Can I remove the camera from my account?","Removing it won't help with reconnection; you would have to go through the setup again to reconnect the camera."]
["How do I reconnect my cameras to WiFi?","The cameras on your account will use the QR Code setup to connect to your Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change the Wi-Fi password for my devices?","You would do the initial setup with the new Wi-Fi password. So you will want to do the QR Code setup again to connect the cameras to the Wi-Fi network."]
["How do I set up my camera?","To set your camera up, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let me know the behavior of the light."]
["¿Cómo actualizar la aplicación?","Aquí están las instrucciones de configuración, aunque en la configuración misma también le darán instrucciones paso a paso en la pantalla."]
["¿Cómo instalar los dispositivos a mi nueva red WiFi?","1. Verifique la compatibilidad de la red: Asegúrese de que la red WiFi esté funcionando en la frecuencia de 2,4 GHz y que el teléfono con el que está realizando la configuración esté conectado a esa red, ya que esta es la red a la que se conectarán las cámaras. 2. Acceda a la configuración del código QR: Abra la aplicación y vaya a la página de inicio. Toque el signo más ubicado en la esquina superior derecha, luego seleccione la opción Código QR. 3. Iniciar la instalación: Toque 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para comenzar el proceso de configuración. 4. Ingreso de contraseña de WiFi: Siga las instrucciones en pantalla. La aplicación le pedirá que ingrese su contraseña de WiFi. Recuerde que la contraseña distingue entre mayúsculas y minúsculas. 5. Generar código QR: Después de ingresar su contraseña de WiFi, toque 'Siguiente' y aparecerá un código QR en la pantalla. 6. Coloque la cámara: Alinee la lente de la cámara con el código QR que se muestra en la pantalla de su teléfono con aproximadamente 8 pulgadas de espacio entre ellas. La cámara leerá automáticamente el código QR. 7. Nombre del dispositivo (solo configuración por primera vez): Si esta es la configuración inicial, la aplicación le pedirá que le dé un nombre al dispositivo para identificarlo fácilmente."]
["¿Qué significa que la luz LED esté parpadeando verde?","La luz LED parpadeando verde generalmente indica que la cámara está en proceso de conexión a la red WiFi."]
["How do I change my WiFi password for my Zmodo camera?","To change your WiFi password for your Zmodo camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password, which is case sensitive. 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does flashing green lights on the camera mean?","Flashing green lights means the camera is in setup mode and not online."]
["Should I start to set up both of the cameras?","Okay, you would go through the setup to connect the cameras yes."]
["How do I set up my cameras after changing my internet provider?","The cameras on your account will use the QR Code setup method to connect to a new Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What QR code do I need to scan to set up my camera?","For the setup, you would not scan the barcode on the camera. The barcode you would scan to begin the setup in the Meshare app is the QR code that came on the original startup booklet."]
["What should I do if I don't have the original booklet for the camera setup?","If you do not have the original booklet, you can also save the QR code sent in the chat and print it if you have a printer to have it physically."]
["Why can't my camera connect to the QR code?","The issue is that the network your phone is connected to right now is a 5GHz network, and the camera cannot connect to a 5GHz only network. You should switch your phone over to a 2.4GHz network for the setup."]
["¿Cómo puedo agregar mis cámaras a la aplicación Smartz Eaze?","Asegúrese de que su teléfono esté conectado a la misma red Wi-Fi que la cámara. Abra la aplicación Smartz Eaze y toque Dispositivos. Toque Agregar dispositivo y toque los cuatro cuadrados en la esquina superior derecha. En la parte inferior de la pantalla debería decir '¿La cámara con cable o la cámara WiFi ya están en azul fijo? Toca aquí para agregarla'. Toque allí y luego la aplicación debería permitirle realizar una búsqueda en su red. Toque el signo más al lado del dispositivo cuando lo encuentre. La aplicación le pedirá que nombre la cámara, establezca una contraseña opcional y se asegure de que la zona horaria sea correcta."]
["How do I add a camera to my account?","You can try to add it to your account with a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What time can I schedule a call for support?","The soonest time I can schedule you for a call for support would be the time block 9-10 AM central time zone tomorrow."]
["How do I set up the camera?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router and remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I add a garage camera to my settings?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) From the home page of the app, choose Devices, then go to the option to add a device at the bottom of your device list. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) The next page will show a QR code on your phone that you'll need to show to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it is not on your account yet."]
["Where is the QR code located for the camera setup?","The QR code will be displayed on the screen of your phone during the setup process after you enter your network's password."]
["What should I do if the QR code doesn't work for connecting my camera?","Please check your phone's WiFi settings and see if you can locate the wireless network named 'ZMD_SAP'. Then click on the “+” icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. After that, input your home wifi network name (SSID) and wifi password."]
["Which app should I use to connect my camera?","Both the Smart Eaze and Zmodo apps would work, but the instructions provided were for the Zmodo app."]
["What do I need to check if I'm stuck on the setup screen?","You need to check the Location settings. The location on your phone needs to be turned on, and the app needs permission to use your phone's location."]
["How do I set up my camera after changing my WiFi?","To set your camera up after changing your WiFi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I see the camera on my account after binding it?","If you refresh the app or log out and back in again, you will see the camera on your account."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["Where will I be able to find the QR code setup?","In the zmodo app you would click the plus, then choose the QR code setup it should be the option at the top."]
["What are the steps for QR Code setup?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What is a QR code?","You would get the QR code from the setup itself. When you go through the setup in the app at the end it generates the QR code that you would then show to the camera you are trying to setup, once it sees the QR code it will get the wifi name and password from the code and try to connect to that network."]
["How do I set my cameras up after switching WiFi on the Smartz app?","The cameras will use the QR Code setup method. You can tap on Devices and scroll down and tap on Add Device. Then it should give you instructions on screen and it will have you enter the Wi-Fi password. Then you will get a QR Code on your phone screen and you can show the QR Code on your phone screen to the Zmodo camera. Hold the phone screen close to the camera lens and slowly pull it back to 8-10 inches."]
["How do I reconnect a camera that was deleted off the account?","To reconnect the camera, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Tap on Add Device and then tap on the four squares in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if the app is not finding the camera?","If the app is not finding the camera, you should see the light on the camera change to solid green, flashing green, flashing blue, and then back to solid blue. Once it is solid blue, try the LAN Search process again. You may need to tap on Search Again a few times as it can take a minute or two for the app to find it after it reconnects."]
["What should I do after the camera is connected to my account?","After the camera is connected to your account, you can plug it in. You will probably have to restart or refresh the app to see the change."]
["How can I connect my Zmodo cameras back to the internet after changing my Wi-Fi password?","If you changed your Wi-Fi password, then you would need to do the initial setup to connect the cameras with the new password. To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my cameras to a new Internet provider?","You do not need to remove the devices from your account or cancel the subscription. You would just want to do the QR Code setup with the new Wi-Fi information. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my camera to a new router?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do you reset the camera?","The camera can be reset by following the manufacturer's instructions, which typically involve pressing and holding the reset button for a specific duration. Please refer to the user manual for detailed steps."]
["Is there a customer service phone number?","Yes, you can reach customer service at [insert phone number here]."]
["What does a solid blue light on the camera mean?","Solid blue means the camera is connecting."]
["What should I do if my device is offline?","In the future, if the device is offline, don't delete it from the account; you don't have to delete the camera to reconnect with the setup."]
["Can I set up my cameras to a new account if they are not bound to an account?","Yes, you would be free to set them up to another account if you wish."]
["What do I need to do to set up my camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["Is the QR setup compatible with my camera?","The QR setup is not compatible with your camera and you would need to follow the instructions in my previous message."]
["How do I change wifi?","To change the WiFi for your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up the camera after changing my internet model?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I see the camera on my account after it has been added?","If you refresh the screen or log out and back in again you will see the camera on your account."]
["What is the blue method for setting up cameras?","D/static_file/0f65073616_1_20241114152630.png"]
["How to change WiFi setting?","If you changed your Wi-Fi network, then you would need to do the initial setup with the new Wi-Fi information to connect the camera."]
["How to update WiFi setting?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What is the Zmodo app?","You can log in to the Zmodo app with your Smartz Eaze app username/password."]
["Do I need to download the Zmodo app?","No you don't need to download the Zmodo app but it is an app you can use with Zmodo cameras."]
["How do I set up the camera using the solid blue setup method?","Make sure your phone is connected to 2.4GHz wifi (the same router that the cameras would connect to) then on the Zmodo app tap on the +sign in the upper right corner then tap near the bottom of the screen where it says 'tap here to add it'."]
["How do I check if my Wi-Fi network is 2.4GHz?","You may be able to check this on the router itself in the settings for the network, otherwise you can also try contacting the internet service personnel if you have the router through them then they also can help you find out if it is a 2.4GHz network or not."]
["How do I refresh my phone's connection to the Wi-Fi network?","To refresh the phone's connection to the network, go into the phone's Wi-Fi settings, forget the Wi-Fi you used for the setup, reconnect to it again, then go back through the QR code setup and try it one more time."]
["What should I do if the camera is not connecting during the Zink setup?","If the camera is not connecting during the Zink setup, try turning off the Cellular data/Mobile data, then connect to the ZMD_SAP network to try the setup to move past that point."]
["How do I connect my camera to the WiFi?","To connect your camera to the WiFi, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set my camera up to a new WiFi?","To set your camera up to a new WiFi, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using QR setup?","To set up your camera using QR setup, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my cameras on a new network?","You would follow the QR setup instructions provided to set up the cameras on your account onto your new network."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I add Zmodo to the new WiFi?","To add Zmodo to the new WiFi, click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["Can I schedule a callback appointment with a representative?","You can tap on Schedule Call to make a callback appointment if you would like."]
["Is the app compatible with my camera?","The app is already compatible and if there is an update in the next hour, it should not cause the app to become incompatible with the camera."]
["How can I check for an update for the app?","You can check for an update in your app store if you would like to."]
["What does a flashing green light on the camera mean?","Flashing green means that the camera is ready for setup."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Cómo puedo configurar la cámara?","Para configurar la cámara utilizará el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["How do I set up my camera with the new wifi?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera on a new Wi-Fi?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the camera does not turn solid blue after about 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my cameras are not connecting to the new Wi-Fi?","Whenever you change the Wi-Fi name, password, or router, to reconnect the cameras, you would go through the setup to reconnect them. You can try the QR code setup with the cameras by holding the code up to the camera 8 inches away for at least a minute. Make sure it shows your new Wi-Fi name and enter your Wi-Fi password."]
["Do I need to delete the cameras to do the setup again?","You don't have to delete cameras just to do the setup, so I wouldn't recommend you to do that."]
["How can I test if the wall outlet is providing proper power for the cameras?","A simple way to test this is to plug in a power tool. You wouldn't want to use a light as it wouldn't use comparable power since it takes less power than the camera would need."]
["How do I set up my cameras using the Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page, go to the device list area, then tap the plus, then select the three dots or squares in the top right corner and select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up my camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do if my camera is blinking green?","If your camera is blinking green, it means it is ready for setup. You can try the QR Code setup to connect the device to your Wi-Fi network."]
["Can the camera use QR Code setup?","Yes, the camera can use either QR Code or Zlink setup method to connect."]
["What can I do if the camera is not connecting to the app?","You can try uninstalling and reinstalling the app. Additionally, check that the antenna is securely screwed into the camera and ensure that your phone is connected to the same 2.4 GHz network as the camera."]
["How can I test the upload speed of my Wi-Fi network?","You can test the upload speed of your Wi-Fi network by using the website https://fiber.google.com/speedtest/. Make sure your phone is connected to the same 2.4 GHz network that the cameras are connected to."]
["How do I set up my camera if it doesn't show any image?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my cameras are not staying linked?","If the cameras are not staying connected, it may be because they are losing connection to the network. Ensure that the WiFi information has not changed, as this could prevent them from reconnecting on their own."]
["What setup method should I use for my cameras?","You should use the QR code setup for the cameras, as the Zink setup is no longer used for the cameras on your account."]
["What should I do if the QR code setup is not working?","If the QR code setup is not working, try changing your phone from dark mode to light mode, as dark mode can interfere with the QR code scanning. Additionally, try holding the QR code at different distances, such as 6 inches and then 12 inches away for a minute each."]
["What can I do if my cameras are still not linking after trying the QR code setup?","If the cameras are still not linking, you may need to reboot them and then attempt the setup again. If issues persist, try using another mobile device for the setup."]
["How to reset my cameras after changing a new router?","To reset your cameras after changing to a new router, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["What should I do to set up my camera after changing internet providers?","The cameras would just need to be set up with the initial setup method to connect to the new network."]
["What should I do if I can't see any SSIDs in the list during camera setup?","First, you will want to turn off the Cellular Data while you are doing the setup. The other thing you can do is unplug the other cameras and leave them unplugged while you do the setup for the one camera."]
["How do I connect my cameras to a new Wi-Fi network?","If you changed your router, then you will want to setup the cameras with the initial setup method to connect to the new Wi-Fi network. The indoor camera will use the QR Code setup and the two outdoor cameras will use the Zink setup method."]
["What should I do if my cameras are offline?","Restarting the cameras by unplugging them and plugging them back in would be helpful for the setup. Then you would just do the initial setup to connect to the new Wi-Fi network."]
["How do I reconnect my doorbell camera that is flashing green?","To reconnect the camera, you would go through the setup to give it the Wi-Fi details and reconnect."]
["How do I attach a photo in the chat?","If you are having trouble attaching it in the chat, you can also send an email to support@zmodo.com."]
["What does a solid blue light on my camera mean?","That means the camera is connected to a Wi-Fi network."]
["How do I perform a LAN Search in the Zmodo app?","Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How can I schedule a call with customer support?","You can tap on Schedule Call to make a callback appointment."]
["How do I connect my phone back to my camera?","To connect your phone back to your camera, use the Zink setup. Stay within 10 feet of the camera during the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If it just flashed blue but did not go solid, let me know the behavior of the light."]
["How do I set up my cameras after changing my WiFi?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Scan the QR code provided to access setup. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How to connect Wi-Fi after changing password?","To connect your camera to Wi-Fi after changing the password, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code if prompted. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I connect my pivot?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password."]
["How do I get my cameras back online after setting up a new router?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Open the app and hit the plus in the top right of the home page, selecting the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What SSID does it require for connecting?","The SSID is the wifi name, the wifi network you use has to be a 2.4GHZ network or a duel network which has both 5GHZ and 2.4GHZ together."]
["How do I factory reset ZP-IBH27-W?","If the device is on your account and online, you can reset it by hitting live on it, going to the settings gear in the top right, then the ... in the top right, then the reset option."]
["Is there any difference between the Zmodo app and Smartz app?","There are differences, yes, such as the plans available and the designs of the apps. You may use whichever app you prefer."]
["Will the same account work on both the Zmodo app and Smartz app?","Yes."]
["How can I check the camera's current status?","To check the camera's current status, look at the indicator light on or inside the camera. Is it blinking green or solid blue?"]
["How do I add a new camera that is solid blue?","Press the plus sign on the top right, then select the option that states 'Wired camera or wifi camera already solid blue? tap here to add it' and tap there."]
["Is there a phone number I can actually talk to someone?","We do not have an inbound number to call, but we do have outbound calling done via schedule. I can send you our call scheduler so you can schedule to speak with a rep over the phone if you prefer."]
["What does a solid blue light on the camera mean?","If the camera is solid blue that means it is connecting."]
["What should I do if my camera won't read the QR code?","If your camera is already connected to the Wi-Fi network and the light is solid blue, you can try to add it to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera using the QR setup?","In order to set your camera up using the QR setup, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then go solid blue. 5) If it does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using the Zink setup?","To set up your camera using the Zink setup, remain within 10 feet of the camera and follow these steps: 1) Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one camera and set them up one at a time. 3) Connect to the network named ZMD_SAP. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should start flashing blue. If successful, it will go solid blue, and you can continue with the in-app instructions."]
["How do I set up my cameras after changing internet services?","To set up the cameras with the new Wi-Fi information, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to change the wifi to my cameras?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I switch to 2.4ghz?","You would need to connect your phone to your 2.4Ghz wifi network. The one you're currently on has 5Ghz at the end of the name. You likely have another that does not have that at the end of the name."]
["What cameras would provide a clearer picture on my phone?","1080p is the highest resolution device we currently sell. Did you try swapping between the LD and HD option when viewing?"]
["How many more cameras can I connect to the app?","You may add as many cameras as you would like to add. The main limiting factor is the typically network speeds as each camera requires 2mbps of upload speed or double that with cloud services."]
["How do I set up my doorbell camera using the QR code?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["What should I do to set up my camera on a new wifi network?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if the app cannot see what network my phone is connected to?","Please swap to light mode, ensure location services are enabled on your phone, and allow location permission for the app. This is necessary for the app to identify the network your phone is connected to, which is needed to inform the camera of the network name."]
["How do I set up my camera using the Zink setup?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How do I set up the cameras on my account?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Como conectar al internet","Para configurar las cámaras en su cuenta utilizará el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["Where is the option to add a new device?","Tap on the + sign in the upper right corner to start setup."]
["How do I set up a camera on the Zmodo app?","You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["What are some tips to get Zink setup to work?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I reconnect my cameras?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Will the cameras work without the NVR?","The cameras will show you live video without the NVR, the cameras use the QR setup and can be added to an account individually, the NVR is only for recording purposes."]
["What should I do with the NVR until it is unbound?","I recommend for now, leave the NVR unplugged from the router/internet. Once the NVR is online it will add the cameras that are also online to it and record/show the video. Since the NVR is on someone else's account, they will be able to see the cameras if the NVR is getting internet, so unplugging it from the router will not allow that. Once the NVR is unbound though, feel free to plug it back into your router again and add it to your own account."]
["Can I set up the cameras before the NVR is unbound?","You can set up the cameras to view the live video if you want, you just wouldn't have the ability to view the recorded playback video from the NVR until it's on your own account (once it's unbound and you add the NVR)."]
["What process should I follow to add my cameras after resetting my WiFi?","To set your camera up, make sure your phone is connected to the 2.4Ghz network and the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I add my camera to a new wifi?","To add your camera to a new wifi, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera is blinking green?","Blinking green means the camera is in setup mode. After you setup the camera the indicator light will switch to solid blue. First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. Please click on the “+” icon on the app home screen in the top right > select “Legacy” then “Smartlink”. Please follow the instructions given on the screen to complete setup."]
["Where do I see the location settings for the Zmodo app?","In your phone's settings for apps - scroll down to the Zmodo app settings."]
["How to factory reset the cameras?","Smart Device has a reset pinhole on the back, but cannot use the Zink setup and would have to use QR setup."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I swap to light mode?","Typically you would go to your phone's settings, then display settings, then there would be some form of option for light or dark mode there."]
["What are the setup methods for my cameras?","Master- Zink Only, Smart Device- QR only, GB and bb- Zink or QR. When setting up a device with QR setup or choosing setup for multiple devices on zink, once you connect one it will share the info with nearby cameras making it possible to potentially pull on others that are nearby without having to do setup for each. QR setup is best for this."]
["How can I change my WiFi so my camera works?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. Follow the instructions provided in the chat for the setup process."]
["What password do I need for the camera setup?","For setup, the only password you'll need is your wifi network's password as long as you're already logged into your app account."]
["Do I need a cloud storage plan to connect or use the device?","We have optional cloud recording and storage plans available, but they are not necessary to connect or use the device for basic live view and such. It's recommended to ensure the device is online and working before buying any cloud plans."]
["How do I set up my camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I check if my app is not accessing my location?","You need to check your Location settings. Make sure that your Location Services are turned on and then check the app permissions and make sure that it has access to use your phone's location while using the app. Also make sure Precise Location is turned on."]
["How do I change my WiFi information for my cameras?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to change wifi connection as new internet?","To change the WiFi connection for your camera, first restart your device by removing it from the bracket, holding down the button until the light goes out, and then placing it back on the bracket. Ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I get support if the live chat is unavailable?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How do I set up my camera in the living room?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera has a red light on?","The red light is night vision lights. Generally, they should only be on if you are in an area where it is dark enough for them to swap to night vision mode or if you set the night vision to be always on. If you are in a dark area, you can move them to a brighter area and then do the setup recommended."]
["What does it mean if my cameras are offline?","If your cameras are offline and flashing green, you will need to go through the QR setup as advised. If they are not flashing green, I would need more information on the indicator light status to advise you properly."]
["What should I do if my cameras are not working and nothing has changed?","You could restart the devices to see if they reconnect. If they do not reconnect, they were likely either reset or something was changed at some point."]
["How do I set up the cameras using Zink setup?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow to get Zink setup to work?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the app says the 5GHz is not supported?","Yes, it will always say that on the app. That is just part of the instructions."]
["How do I check the location settings for the Zmodo app?","You will want to go to your phone settings and make sure your Location is turned on. Then in your phone settings, at the bottom should be the apps on your device and you will want to find the Zmodo app and tap on it. Then go to the Location permission and make sure the app is allowed to use your phone's location. Also turn on Precise Location in the Location permissions."]
["How do I reconnect to my Wi-Fi network after forgetting it?","If that is your Wi-Fi network, you will tap on the settings button next to it then you can tap on Forget this network and that will disconnect from the network and it will be listed in the available networks. You can tap on it and enter the Wi-Fi password to reconnect."]
["What should I do if I cannot see the live video from my cameras?","The cameras are online and connected so you should be able to see video from them. You can view what the cameras are seeing live. It is the main function of the cameras."]
["How do I add a new camera using the Ezlink setup?","You will want to do the Ezlink setup. Tap on the plus sign in the top right corner and tap on Legacy and then Ezlink Devices. It will ask you to power on the device and then swipe the screen and press Next. You will enter the password for your Wi-Fi network. Both the password and the network name cannot have spaces or special characters. Once you enter the password and tap Next, then a QR code will appear on the screen. Hold the phone screen to the camera so that the camera can read the QR code. The light on the camera should be solid blue if it connects successfully."]
["What does a flashing green light on the camera mean?","The flashing green light means it is ready for setup."]
["How do I reconnect to my 2.4 GHz network?","You can go to your Wi-Fi settings and make sure that the network you are connected to is your 2.4 GHz network. When you are connected to your 2.4 GHz network, tap on the settings button next to the network name and tap on Forget this network. This will disconnect you from the network and it will show up in the list of available networks. You can then tap on the network and enter the Wi-Fi password to reconnect."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up the camera after changing my router?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I add my new network to the Zmodo app for the cameras?","To set your camera up on the new network, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it connects, the light will turn solid blue, and the app will prompt you to name the device if it's not already on your account."]
["What should I do if I do not immediately see the camera in my device list?","If you do not immediately see it in your device list, you can pull down to refresh on the home page."]
["How do I set up my camera with a new Wi-Fi network?","You will need to setup the camera with the QR Code setup method to connect to the new network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to delete my old camera to set it up with the new Wi-Fi?","No, you do not need to delete it from your account. You would follow the instructions I sent for the QR Code setup to connect it to your new Wi-Fi network."]
["What do I do with the existing camera when setting it up with the new Wi-Fi?","The QR Code setup is how you give it your Wi-Fi information. You will just want to follow the instructions I sent."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change the SSID on my cameras after changing my network?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. For the 'Patio' camera, use the Zink method. Click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. It will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Do I need to delete the cameras from my account before setting them up again?","You do not need to delete the cameras from your account."]
["How do I set up my camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code?","To set up the camera using the QR code, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and click the '+' icon in the top right corner, select the QR code option, and follow the instructions. Enter your network's password (case-sensitive) when prompted. A QR code will be generated on your phone screen. Hold the camera 6-8 inches from the screen to scan the QR code. If successful, the camera's indicator light should start blinking blue and eventually turn solid blue. If it does not, please take a screenshot of the QR code and send it for further assistance."]
["How do I log out of this account and try logging into the ajk1965@att.net account?","To log out of this account, go to the Me section of the app, click logout, then on the login window, type in the ajk1965@att.net email and the password to try and login."]
["Can I open a separate account and hook up the two non-linked cameras?","You can have several accounts, but the cameras can only be tied to one account at a time. If you want to have the cameras on certain accounts, you can always add the device to the account, then send a share request to another account created. Once accepted, that other account would be able to see the cameras, but not be able to alter the name, delete the camera from the main account, or reset the camera from the app like the main account can. If you do want that ability, you would just add the camera directly to a separate account instead of the share request."]
["What does a solid green light on the camera indicate?","If the light when it's plugged in is staying a solid green and not flashing at all, it indicates that there is a power issue. The issue sounds like it is with the outlet or the camera's cord and not the camera itself since when it's plugged inside it is able to go from solid green to flashing green then connect, which means it's booting up all the way inside, just not outside."]
["How do I connect my camera to WiFi?","To connect your camera to WiFi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet."]
["How do you turn on the camera?","These cameras have a power button next to the plugin slit. Press and hold that until the camera starts flashing."]
["What do I do next after the light is flashing?","You would go through the QR code setup to connect the camera."]
["How do I do initial setup for my camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["What should I do if my camera is not connecting to the Wi-Fi network?","If the camera is flashing blue or green, then you will want to do the QR Code setup. Make sure you are connected to a 2.4 GHz network, as the camera will not connect to a 5 GHz network."]
["What does a solid blue light on the camera indicate?","If the light is solid blue, then that would mean it connected to a Wi-Fi network."]
["What should I check if my camera is showing offline?","If the camera is showing offline, it means it is not connected to the internet. A solid blue light indicates that the network it is connected to is not giving it internet access."]
["How do I set up my Zmodo camera without a reset button?","Zmodo ZINK setup instructions: First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. Then turn off mobile data for your phone. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["How do I set up my camera on a new Wi-Fi network?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How can I reconnect to the cameras?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Then tap on Add Device and tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I connect my camera to my WiFi?","To connect your camera to your WiFi, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) After about 30 seconds, if the light does not turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I change WiFi carrier?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How can I get Stella1st back to Stella?","You can always change the name of cameras, you would click live on the camera, click the settings gear, click the three dots in the top right, then select the name and change the name from there. Just don't accidentally hit delete or reset as that's also in that same 3 dot area."]
["Where do I get the camera's ID number?","The ID number will be on the camera's sticker."]
["What should I do if the device says it is connected to another account?","Try adding it again and let me know if it still pops up saying it is bound to another account or not."]
["What if the camera's ID number is not found on the bracket?","It looks like the bracket on the camera is not the same as its ID number, perhaps it was swapped with another camera's bracket at some point."]
["How do I set up my Zmodo camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my cameras with the NVR system?","To set up your cameras with the NVR system, plug the NVR into your router with an Ethernet cable (it does not connect by Wi-Fi). Then, use the Zink setup method to connect the cameras to your Wi-Fi network. Click on the “+” icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, connect your phone back to your home Wi-Fi network to access the camera."]
["How do I set up my camera using the Smartz eaze app?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Go to Devices, then Add Device 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if my camera setup times out and shows the old password?","When you are going through the setup and entering the password, there is an eyeball icon to see the password you have entered. Before going on to the next page, please make sure that shows the correct password. It sounds like you may have a 3rd party app for password management entering your old one."]
["How do I set up my camera using the Zmodo app?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How to configure my camera?","The cameras on your account will use the Zink setup method. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I refresh the page on my phone?","You do not need to log out and can just pull down on the home page to refresh the page."]
["What is the best way to update my Zmodo devices after changing my WiFi carrier?","You would want to setup the cameras with the initial setup method to connect them to the new Wi-Fi network. The camera named 'Camera1' will use the Zink setup. The other four cameras on your account will use the QR Code setup."]
["How do I set up my Zmodo cameras using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my Zmodo camera using the Zink setup?","Click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do if some of my Zmodo cameras are still online after changing my WiFi?","If you still have the old Wi-Fi network, you will need to reset the cameras or unplug the old router first."]
["How do I set up my Sight 180C camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my cameras after changing to optic fiber?","To set up your cameras, please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions on the screen. Face the camera lens toward the QR code displayed on your phone screen. Make sure your phone is connected to your 2.4GHz wifi network, and that location settings and permissions on your phone and app are enabled. Also, ensure your phone's brightness level is very bright and turn on lights in the room where you are doing the setup. The camera should be next to your router during setup, 5ft or less from your router."]
["How do I set up my device?","1. Open the app. 2. Go to Devices, and choose Add Device. 3. Follow the on-screen instructions and tap 'next' to proceed. 4. When prompted, enter your Wi-Fi password. 5. After entering your password, tap 'next.' This will generate a QR code containing your Wi-Fi information on your phone screen. 6. Hold the generated QR code in front of the camera you wish to set up."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How do I set up my camera using the QR code?","Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure the QR setup goes smoothly?","To ensure the QR setup goes smoothly, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I check if the QR code setup times out?","Go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location if that is an option. Then go to your phone's wifi and double check your phone is connected to 2.4GHz wifi then go through setup again."]
["How do I set up my camera using the QR setup?","To set up your camera using the QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera for an update?","To set your camera up for an update, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera by holding it 6-8 inches from the lens. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect my cameras to a new Wi-Fi network?","You will just use the initial setup to connect the cameras to a new Wi-Fi network. Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in your Start up guide when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["What does it mean if my camera's light is solid blue?","If the light is solid blue, that means it is connected to a Wi-Fi network."]
["What do I need to set up the camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink."]
["What is the SSID and password I should enter for the camera setup?","The SSID is the name of your wifi network you want to connect the camera to. It has to be 2.4Ghz. The password requested there would be the wifi password you would use to connect to the wifi network."]
["Does the camera connect to a 2.4 GHz network?","Yes, the camera connects to a 2.4 GHz network."]
["How to update network password?","To set up the cameras on your account with a new Wi-Fi password you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What are the steps for Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["Do I have to unplug the camera to reset it?","Restarting a device can help make it more receptive, but would not reset it."]
["What should I do if the camera is not reading the QR code?","It would be best to plug it in directly to a wall without extension. Extension without proper amperage to account for the additional cable length can damage devices slowly over time and sometimes results in being unable to read QR codes."]
["What are the power requirements for using an extension cable with the camera?","For total cable length, you would need at least 1 amp for 0-5 feet of cable, 2 for 5-10, and 3 for 10-15."]
["How do you connect the cameras to the internet?","The cameras on your account will use the QR Code setup method to connect to your Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I reset ZP-IBH15-W cameras?","The QR code setup is done in the app and that's where the QR code is generated for you to show the camera to get it to connect to the network. To perform the QR code setup, follow these steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["How do I reconnect the device?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Is there another way to reset the camera, apart from touching the top for a few seconds?","No, that is how the camera is reset."]
["What should I do if my meShare camera doesn't recognize the QR code?","You would scan a QR code in on the meShare app from the startup guide booklet. If you do not have that, you can scan the QR code in the meShare setup area to begin the setup. Once you get to the end, it will generate a special QR code that you would then show to the camera to get the camera online."]
["How do I perform a LAN Search in the app?","Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What does a solid blue light on the camera mean?","A solid blue light on the camera means it is connected to a Wi-Fi network."]
["What should I do if the camera is not found during the LAN Search?","When the camera finishes rebooting and reconnects, the light will be solid blue again. When it is, try the LAN Search again. You may need to tap on Search Again a few times as it can take a couple minutes to find the device after it reconnects."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do you restart the app?","You close the app completely, not just minimize it, and then open it again. You can also restart the phone or tablet."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. When you do the setup, hold the phone screen close to the camera lens and pull it back. Watch the light in the camera closely and let me know if the light changes."]
["¿Cuál es el enrutador?","El dispositivo que proporciona el wifi en la zona."]
["¿Qué debo hacer si las cámaras están en azul fijo?","Si las cámaras están en azul fijo, significa que están conectadas a una señal wifi que no tiene Internet."]
["¿Qué debo hacer si las cámaras están en verde?","Si las cámaras están en verde, significa que están conectadas correctamente a la red wifi."]
["¿Cómo puedo verificar la velocidad de mi conexión a Internet?","Asegúrate de que tu teléfono esté conectado a la red wifi de 2,4 GHz de tu casa. Luego, ve a Google y busca 'speedtest' y toca 'Ejecutar speedtest' en azul."]
["¿Qué debo hacer si la cámara no funciona después de reiniciar?","Puedes desenchufar la cámara, esperar 30 segundos y luego volver a enchufarla. Avísame si ves alguna luz después."]
["How do I set up my cameras to reconnect to the new Wi-Fi?","Here are the QR code setup steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["Is the app support available 24/7?","The chat support is 24/7, however we only have live rep support from 9AM-6PM central time Mon-Fri."]
["How do I set up my camera after changing Internet companies?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password; ensure your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you may name the device if it's not on your account. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using the QR code method?","In order to set your camera up using the QR code method, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera using the Zink setup?","In order to set your camera up using the Zink setup, you'll need to remain within 10 feet of the camera throughout the setup process and be in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1, you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the 'Tap here to begin setup' button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in-app instructions to connect to your home network if needed. If the device is already on your account, you may quit the setup at this point and test the live view. 5) If the camera flashed blue temporarily but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["How do I connect my cameras to a new WiFi?","To connect your cameras to a new WiFi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera after updating my Wi-Fi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do after a camera is unbound from someone else's account?","You may now add it to your own account if you wish."]
["What should I do if I don't see the camera after adding it to my account?","You may have to refresh the app for it to show but it will be among your devices now."]
["How do I set up my camera using the QR code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I reconnect the camera to a new wifi?","If you have changed the wifi name, password, or router, you will have to go through the setup to reconnect the camera and give it the new/changed wifi info."]
["How do I know when my camera needs to be recharged?","When it is on your account, and you go to view the camera, it will notify you when the battery is low."]
["Do you have any other cameras with 2-way audio that will stay on all the time?","The Zmodo Mini Pro cameras are indoor cameras that have 2-way audio. The Mini Pro cameras are not battery powered, so would be required to be plugged in at all times."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips can help with Zink setup?","Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my new camera?","For the QR code setup, look at the camera from the front and check if it has any lights on. If it does, note the color of the light and whether they are flashing or solid. If the camera is not connecting, ensure it is powered on by pressing and holding the power button located to the left or right of the micro USB charging port. Once the light reacts, let go of the power button and wait to see if the lights flash green, blue, or red."]
["What should I do if my camera is charging?","Whenever the device is charging, it can't be set up since it's conserving and drawing in power. It is recommended to charge the device for about one to two hours, then unplug it. If it is still only flashing, use the reset button on the back of the camera (press and hold it until the lights react) and then go back through the QR code setup."]
["How can I change the name of my camera in the app?","To change the name of the camera, click (or double tap) on the camera live feed, click the settings gear in the top right corner, then click the three dots in the top right corner, and tap on the name. This area also allows you to change the time zone, reset the camera (if the camera is online you can use the in-app reset), and delete it from the account."]
["How do I set up my camera on a new WiFi network?","To set up your camera on a new WiFi network, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera after switching cable companies?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","To set up your camera, use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let me know how it behaved."]
["How do I set up my camera using the Zink setup?","To set your camera up using the Zink setup, follow these steps: 1) Remain within 10 feet of the camera and in the same room. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should flash blue and then go solid blue if successful. If it was not on your account, you will be asked to name the device."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect existing cameras to a new WiFi source?","You will do the initial QR Code setup with the new Wi-Fi information to connect the camera to a new Wi-Fi network."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support outside of business hours?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How do I add a Zmodo camera to my account?","Make sure your phone is connected to 2.4GHz wifi (the same router that the cameras would connect to), then on the Zmodo app tap on the + sign in the upper right corner, then tap near the bottom of the screen where it says 'tap here to add it'."]
["What should I do if I think my Zmodo account has been hacked?","If you think someone else is logging in to your account with your username/password, you would want to update your app password."]
["How do I set up my camera after changing my router?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password; ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect my cameras after setting up a new modem router?","To connect your cameras after setting up a new modem router, first restart all of the cameras. Ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect my camera using the Zink setup?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What are the Live Chat support hours?","Our Live Chat support hours are Mon-Fri 9AM-12PM and 1PM-6PM CST."]
["What should I do if my camera is flashing green?","The flashing green light indicates that the camera may need to use the QR code or Zink setup. Make sure you are following the correct setup process."]
["What is the SSID?","The SSID is the name of your Wi-Fi network."]
["What should I do if my Wi-Fi name and password are being marked as invalid?","Ensure that you are entering the correct Wi-Fi name (SSID) and password. Double-check for any typos."]
["What should I do if the QR code setup is not working?","If the QR code setup is not working, try using another mobile device to perform the setup."]
["What should I do if I am connected to the wrong network during setup?","Make sure you are connected to your home Wi-Fi network, not the ZMD_SAP network, as the latter is only used for the Zink setup."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["Where can I purchase a replacement power cord for my camera?","Yes, if the power cord is for that model, a replacement power supply can be purchased here: https://www.ebay.com/itm/374229394064."]
["How to reset device?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I remove the cameras from my account?","To remove the cameras from your account, go to the device settings in the app and select the camera you want to remove. There should be an option to delete or remove the device from your account."]
["How will she set up the cameras with a new Wi-Fi network?","To set up the camera with a new Wi-Fi network, you would do the QR Code setup. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your Wi-Fi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I scan the QR code with my phone's camera?","The QR code is not meant to be scanned with your phone's camera, but instead with the camera you are trying to set up."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I reconnect my cameras after changing my WiFi?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera again?","To set up the camera, open the app and tap on Devices, then tap on Add Device. Follow the on-screen instructions, and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does it mean if the camera light is blinking green?","If the light is flashing green, that means that the camera is ready for setup."]
["How do I set up my camera using the Zink setup?","In order to set your camera up using the Zink setup, you'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the 'Tap here to begin setup' button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection. 5) If the camera flashed blue temporarily but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["Can I use the Zmodo app for the Zink setup?","Yes, you may continue to use the Zmodo app. You would just need to follow the instructions sent previously for Zink setup."]
["What should I do if I can't attach a screenshot to the chat?","If you are unable to attach it to the chat, then you can send an email to support@zmodo.com."]
["Which apps can I use to set up the cameras?","You can use the Smartz Eaze app or the Zmodo app. Both apps will work with the cameras."]
["What does a blinking green light on my camera mean?","Blinking green means it is ready for setup."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a blinking blue light on the camera mean?","A blinking blue light means that the camera is ready for setup."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera is not connecting after scanning the QR code?","If the camera is not connecting, go to the Wi-Fi settings on your phone, tap on the settings button next to your Wi-Fi network, and then forget the network. After forgetting the network, reconnect to it by entering your Wi-Fi password. Then, go back to the app and do the QR Code setup again."]
["What should I check if the camera is reading the QR code but not connecting?","Make sure you are entering the correct Wi-Fi password and that it matches the one you used to reconnect after forgetting the network. Also, ensure that the camera is close to the router during setup."]
["What should I do if the camera light is flashing green and blue?","If the light is flashing green and blue, it indicates that the camera is reading the QR code but is having trouble communicating with the router. You may need to restart the router or try moving the camera closer to the router."]
["How do I connect my camera to wifi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I connect my camera using the Zink setup?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["What should I do if I see a failure message when trying to connect to my Wi-Fi network?","Make sure to turn off your Cellular Data or Mobile Data on your phone, then try the Zink setup process again."]
["How do I check if my camera is online?","Connect your phone to ZMD_SAP, open your internet browser, and enter the following IP address into the address bar- 192.168.10.1:8087. If it loads, it will ask for an SSID, password, UserID, and Client count. Enter your network name as SSID, your network password, put 0 for UserID, and 1 for Client count. Then hit OK to submit. If successful, you should see a page with 'result Ok' and other information."]
["How do I change the time zone for my camera?","To change the time zone, hit the gear in the top right of the live view, then the ... in the top right of that next page, and select the time zone option."]
["Where do I allow the location permission on my Android phone?","You can open your settings, go to apps, locate the app you're using for setup, go to permissions, then the location permission should be listed there."]
["What should I do if nothing is coming up as a network for me to join?","If nothing is coming up as a network for you to join, you may either be too far to pick up the network, the camera uses the QR code setup, or the camera is not getting any power."]
["How do I reboot the camera?","You can reboot the camera by unplugging it and then plugging it back in."]
["What should I do if the camera is flashing blue?","If the camera is flashing blue, you should try the QR code setup instead of the Zink setup."]
["How do I set up my camera that stopped connecting?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) After about 30 seconds, if the light does not turn solid blue, please take a screenshot of the QR code and send it for further assistance."]
["What does a solid blue light on my camera indicate?","Solid blue indicates it is connected, but it is not getting internet access."]
["How can I perform a factory reset on my Zmodo camera?","Go to https://files.zmodo.com/Software%20Files/NVR%20Tools/ and download the ZBatch1.0.0.14.zip file. Unzip it and run the Zbatch program, go to the factory reset tab on the top, hit refresh to show a list of your Zmodo devices, match the device ID on the camera with the ID in this program, deselect all cameras on the left except this one, then hit factory reset in the bottom right."]
["What should I do if my camera is not showing up in the list after a factory reset?","If the camera returns to flashing, try setting it up on the main router to see if it will go online."]
["Can I contact support again if I lose communication during troubleshooting?","Yes, you can contact support again in a new session if you lose communication."]
["What are your hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I contact support outside of live chat hours?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["What should I do if my camera is not recognizing the QR code?","If your camera is not recognizing the QR code, make sure location is on, location is allowed for the app, then check whether it shows your network's name instead of 'unknown ssid'. If it does, show the new QR code generated in the app to the camera."]
["How do I set up the camera?","To set up the camera, hold in the reset button on the back until the device restarts. Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) The next page will show a QR code on your phone which you need to show to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if it is not on your account yet."]
["How can I change the internet on my cameras?","To change the internet on your cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I reconnect my front camera after removing it?","If you refresh the screen or log out and back to your Zmodo app account, you will see the camera on your account."]
["How do I restart my app?","You would close the app on your phone, then reopen it."]
["How do I change the time zone for my camera?","You can go to Devices, tap the camera there, tap the name on that next page, then go to the time zone option."]
["How to connect new wifi?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if the camera's indicator light is blinking green?","If the camera's indicator light is blinking green, it implies it is not seeing the QR code. You may want to try changing your phone to light mode, as dark mode can sometimes cause issues with scanning the QR code."]
["Do I have to start a free trial for cloud services?","You can back out without starting a trial. The trial is for optional cloud services."]
["How do I set up the camera with a new Wi-Fi network?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I change wifi settings or do I have to delete the current account?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["Is there a phone number for support?","We do not have a phone number that you can call in to. We do callbacks by appointment Mon-Fri 9AM-12PM and 1PM-5PM CST."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I go back to the apps now?","Yes you can go back to the app and check the devices."]
["Does my network need a password to connect the camera?","Yes, you would have to have WPA or WPA2 encryption."]
["Will adding a password to my network allow the camera to connect?","Password would be required to connect the cameras, yes. If there are no other issues, then you should then be able to connect it."]
["What should I do if my camera's indicator light is blinking blue?","If the indicator light is blinking blue, you should unplug your router for 3 minutes. After 3 minutes, plug the router back in again, then try the setup again."]
["Why does my camera turn off when there is no motion?","The camera should turn off when there is no motion. It will turn on when motion is detected. This helps save battery."]
["What should I do if my camera update keeps failing?","To update the device, it must first be online and connected to the internet. Make sure your camera is powered on and its indicator light is flashing. Then, connect your phone to the 2.4Ghz network you want to set the camera up on. Follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Ensure your network's name is listed where it says 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. If successful, the indicator light should blink blue and then turn solid blue. If it does not, please take a screenshot of the QR code and send it for further assistance."]
["How do I set up my new wireless camera?","You can use the QR code setup for our new cameras. The QR code is not on the camera itself; you generate a QR code in the setup to connect the camera."]
["How do I change to a different wifi setting?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I hook up cameras to a different wifi?","The cameras on your account use the QR code setup. I would recommend first doing the QR setup. Have you tried to go through the QR code setup, or would you like for me to send you directions for that setup?"]
["What should I do if my cameras are flashing green?","If the cameras are flashing green, then the device is offline. You may need to try holding the QR code longer, as movement or distance can affect the reading. Once the light flashes blue, it's trying to read the code, and it should turn solid when connected."]
["How do I perform network cycling for my camera setup?","To perform network cycling, go into your phone's Wi-Fi settings, click on the settings gear or 'i' icon next to your home's Wi-Fi name, then click 'forget network.' After forgetting the network, reconnect to it and go back through the setup again."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if my camera's indicator light does not go solid blue after showing the QR code?","If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What happens if I delete a device from my account?","In future cases, I would recommend not deleting devices from your account when setting them back up as it can make the process slightly harder."]
["What time zone will my camera default to when I re-add it to my account?","It will default to our time zone, central time, so you may need to change that if it is not correct for you."]
["How do I add a second camera?","This would also use the same setup as the previous one. Please provide the ID of the 2nd camera, which should be on a sticker on the device or its bracket, will not have any dashes, and will generally begin with ZMD or GSG."]
["¿Qué debo hacer para hacer el proceso inicial de conexión de mi cámara a un nuevo router?","La cámara de su cuenta utilizará la configuración de Zink para conectarse. Haga clic en el ícono “+” en la pantalla de inicio de la aplicación en la parte superior derecha > seleccione ZINK > siga las instrucciones proporcionadas. Primero le pedirá que se conecte a ZMD_SAP (que no tendrá conexión a Internet) y luego regrese a la página de configuración de Zink. Luego, le pedirá que ingrese el nombre de su red Wi-Fi doméstica (SSID) y la contraseña de Wi-Fi. Luego, deberá volver a conectar su teléfono a la red Wi-Fi de su hogar para acceder a la cámara."]
["Will I have to reconnect the camera to the account again if I disconnect it to put it back outside?","No, as long as it is still within range, it will reconnect."]
["How do I adjust the time zone on my camera?","You can go to live view on it, hit the settings gear in the top right, then the ... in the top right, then timezone."]
["How do I set up my cameras?","The cameras on the account don't use the Zink or QR code setups; they use the setup called QR code, so you would go through that setup to connect the cameras again. I would recommend unplugging and plugging in the cameras first before you go through the QR setup."]
["How do I set up my camera using the QR setup method?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my Zmodo camera using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in-between. The camera will automatically read the QR code."]
["How can I check if my Wi-Fi network is 2.4GHz?","You would look in your Wi-Fi settings on the phone to see if there is a 2.4GHz network. If there is not and your network is only a 5GHz network, then you would have to change the router settings so the network is either a dual network or a 2.4GHz network."]
["What should I do if my network is dual but the 2.4GHz does not show up?","You will need to call your internet service provider, such as T-Mobile support, to establish the 2.4GHz network."]
["What time is live support available?","Live support is available until 6 PM Central Time."]
["How can I get setup directions from the chatbot?","You can say 'QR SETUP' to the chatbot to get setup directions."]
["How can I connect my cameras to a new WiFi without physically unmounting them?","To connect your camera to a new WiFi without physically unmounting it, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Open the app and hit the plus in the top right of the home page, selecting the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["What are the QR Code setup steps for the camera?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the set up with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I change my WiFi network for my cameras?","You will need to setup the cameras with the initial setup method to connect to a new Wi-Fi network. The three cameras on your account will use the QR Code setup method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What is the Zink setup method for connecting cameras to a new WiFi network?","You can try the Zink setup. Please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Why is the Zmodo network not showing up in my phone settings?","It will not show up when the camera is connected to a Wi-Fi network."]
["What should I do if my camera is not showing video?","If the camera is solid blue, it means it's connecting to the router but not getting any internet. You can try rebooting the camera, rebooting the router by unplugging and plugging it in, or checking the router's settings to ensure it's not 'paused' or blocked by the router's firewall. Additionally, you may try bringing the camera closer to the router as it could be a distance issue."]
["What should I do to set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What is the Customer service phone number?","We do not have an inbound number to call, but we do have outbound calling done via schedule. You can schedule to speak with a rep over the phone if you prefer."]
["What email address can I send my screenshot to?","You can send it to Support@zmodo.com."]
["What should I do if the camera is clicking and not connecting?","If the camera is clicking and not connecting, check if you see any red lights when you hear the clicking, and if the camera turns solid green at all when you hear the clicking."]
["What should I do if the QR code setup is not working?","If the QR code setup is not working, try switching your phone's display settings from dark mode to light mode and ensure that the blue light filter/eye comfort shield is turned off."]
["How do I perform the EZ link setup?","To perform the EZ link setup, click the +, then click Legacy, select EZ link devices, and follow the on-screen prompts until the end, then show the code."]
["How do I set up a new WiFi connection for my cameras?","To set up a new Wi-Fi connection for your cameras, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it’s not on your account yet."]
["What does a blinking green light on my camera mean?","A blinking green light means the camera is ready for setup."]
["What should I do if my camera does not support the app?","If your camera does not support the app, you can try using the QR code provided to proceed through setup or log in via the Zmodo app to try setup from there."]
["How do I set up my camera using QR code?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I ungroup my cameras?","You can go to settings to the right of my devices on the home page of the app, select the group, then depending whether you want to ungroup some or get rid of the group entirely you can either choose to edit the group or delete the group."]
["Are there any promotions available on cameras?","Any available cloud promotions will be listed in the cloud section of the app. We do not have any currently available."]
["How do I connect to new wifi?","You would want to setup the cameras with the initial setup method to connect to the new network. The cameras on your account will use the QR Code setup. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I find wifi setting on system?","You would want to setup the cameras with the initial setup method to connect to the new network. The cameras on your account will use the QR Code setup. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What are the Smartlink setup instructions for my camera?","Smartlink Setup Instructions: Open the app and tap on the plus sign in the top right corner. Tap on Legacy. Then tap on SmartLink. Power on the camera and tap on the checkmark. Select the number of devices you are trying to connect. Enter the password for your Wi-Fi network. The Wi-Fi network must be a 2.4 GHz network and the SSID and password must not have special characters or spaces and WMM must be turned off. The camera should flash blue and then turn solid blue when it connects. The app will ask you to name the device."]
["What should I do if my camera is flashing blue?","If the camera is flashing blue, it means that it tried to connect to the Wi-Fi network but failed. You should check the Wi-Fi network name and ensure that it is a 2.4 GHz network and that the password does not have special characters."]
["What should I do if I cannot find the WMM setting on my router?","If you cannot find the WMM setting on your router, you may want to contact your router's manufacturer or your internet service provider for assistance in checking for the Wi-Fi Multimedia (WMM) setting and turning it off."]
["How can I set up the QR Code for my doorbell camera?","Hold the phone screen close to the camera lens and pull it back. You may need to pull it back further than 8 inches. Watch the light closely on the camera when you are showing the QR Code, and let me know if it changes at any point."]
["How do I check the location settings for the Zmodo app?","Go to your phone settings and make sure the phone's Location is turned on. Then check the permissions and make sure the Zmodo app has permission to use your phone's location. If there is a Precise Location permission, make sure that is turned on, too."]
["How can I change the time zone setting for my doorbell camera?","Tap on Live and tap on the gear icon in the top right corner. Tap on the three dots in the top right corner and then tap on Device Time Zone. Then you can select the correct time zone for your camera."]
["What should I do if I'm not hearing the chime from my doorbell?","Check the mechanical chime that you have. You may also want to check the permissions and make sure that your phone is allowing notifications and check the device settings in the Zmodo app to make sure that ring alerts are turned on."]
["What does it mean if the light on the doorbell changes to solid green when I press the button?","If it changes to a solid green, that means it is restarting when you press the button. You may want to reseat it on the bracket as it is powering off when you press the button."]
["How do I reset the doorbell camera on the bracket?","Take it off of the bracket and put it back on, making sure it is seated securely."]
["How long should I wait for the battery in the camera to recharge?","I would recommend checking later this evening."]
["How can I connect cameras to my zp-nl18 NVR?","The NVR has been bound to your account. If you refresh the screen or log out and back in, you will see it on your account."]
["How do I connect my Zmodo cameras to a new WiFi network?","To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera using the QR code?","If the indicator light on the camera is blinking, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR setup?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I cancel my membership?","To cancel, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option. If you do not have access to an android device currently you can follow this guide on how to cancel your subscription via Google. https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How do I manually initiate the initial setup for my cameras?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to delete the cameras from my account before setting them up again?","No, you do not need to delete them from your account."]
["What if my camera doesn’t read the QR code?","There could be a few reasons for that. Could I have the device ID of the camera you are working with? It should start with ZMD and should be on a white sticker on the camera or bracket, it's usually under a barcode."]
["Are my cameras connected to my new Wi-Fi network?","Both of those cameras are online now. They did read the QR Code and they are connected to your Wi-Fi network."]
["How do I contact support?","It looks like that camera is already online, so it is connected to your Wi-Fi network. You will want to try to add it to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I reconnect my cameras to a new wifi?","To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I add a device in the Smartz Eaze app?","Tap on Devices and then scroll down and tap on Add Device."]
["¿Qué debo hacer si mi cámara no se conecta al código QR?","Deberá ir a la configuración de su teléfono y asegurarse de que la Ubicación esté activada. Luego vaya a la configuración de la aplicación en la configuración de su teléfono, busque la aplicación y luego vaya a Permisos de ubicación. Asegúrese de que esté permitido usar su ubicación y, si hay una ubicación precisa, actívela también."]
["How do I get the QR code for setup?","To access the QR code setup, open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. After entering your WiFi password, tap 'Next' and a QR code will appear on the screen."]
["Can you tell me setup instructions for my camera?","ZMD12L345234681 uses Zink setup. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my camera with a flashing blue light?","If the indicator light on the camera is blinking, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I connect the camera to the wifi?","You will use the QR Code setup method to connect the camera to your Wi-Fi network. Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I set up my current Zmodo to connect to the new Wi-Fi?","To set up your Zmodo to connect to the new Wi-Fi, first unplug the Wi-Fi router that they are currently set up on. Then unplug the ethernet cable from the router that runs from the NVR to the router and plug it into the new router. Unplugging the current Wi-Fi router should get the indicator lights on the cameras to start blinking green. When they are blinking green, you can set the cameras up to the new router by using Zink setup."]
["What is the price per month to have cloud recording with 3 of my cameras?","The price for cloud recording depends on the plan you choose. The 7-day plan is $4.99/month per device, and the 30-day plan is $9.99/month per device. So for 3 cameras, you would be looking at either $15 or $30 a month."]
["What is the website I go to view the NVR cameras?","The web app to view the NVR cameras is user.zmodo.com."]
["What do I need to connect to the NVR to see if the cameras are set up?","You would want to connect a monitor and a mouse to the NVR. Plug in a HDMI monitor and USB mouse to the NVR, then log in to the NVR to see if your cameras are set up."]
["How do I set up my camera on a new WiFi network?","To set your camera up on a new WiFi network, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the indicator light should turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["Can I just edit the wifi it's connected to on the app?","There is not a way to connect the cameras to a different Wi-Fi network remotely. You would need to do the QR Code setup with the cameras."]
["How can I change my WiFi for Zmodo cameras?","To change your WiFi for Zmodo cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code provided. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. If successful, the indicator light will blink blue and then turn solid blue. 5) If the camera is not on your account, you will be prompted to name the device."]
["What should I do if I cannot join the network?","You may want to double check the password or the network. If you see your network in the list, tap on it and reconnect with the Wi-Fi password. If you are still having issues, you can go to your Wi-Fi settings, connect to your Wi-Fi network, tap on the settings button next to the network, and select 'Forget this network.' This will disconnect you from the network and it will show in the list of available networks again."]
["How do I add my camera using the Smartz Eaze app?","Open the Smartz Eaze app and tap on Devices. Then tap on Add Device and tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not connecting?","Make sure your phone is connected to the same Wi-Fi network as the camera."]
["How to reconnect cameras to wifi?","To set up the cameras on your account to a new Wi-Fi network, you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is showing a solid green light?","Solid green can indicate a power issue. Is the camera connected directly into a wall outlet, a power strip, a surge protector, or an extension cord? If you are using a power strip, surge protector, or extension cord, please unplug from that, plug the camera in directly to a wall outlet with the original power adapter. Or try a different working power adapter, see if that will get the camera to power on and start blinking green or switch to solid blue."]
["How can I see both cameras on my account after setup?","Both cameras are now connected to your account. If you refresh the app or log out and back in again you will see both cameras on your account."]
["How do I get my camera added back after deleting it?","Check the device list and refresh it to see if the camera pops up. If it does, click live on it and let me know if you can view the footage or not."]
["What should I do if my camera firmware update keeps failing?","Make sure the camera is inside by the router and try the update again. Do not unplug the camera or the router while it is updating. The update should not take longer than 5-7 minutes typically."]
["What time do you close?","We will be open until 6 PM central time."]
["How do I contact the support agents?","You can attach it here in the chat and send it or you can send it to support@zmodo.com."]
["How do I check the infrared lights?","You would just look at the camera and if there are red lights on around the camera lens, then the infrared lights are on."]
["How do I set up my camera on a new WiFi network?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What does online mean?","Connecting to the internet is what 'Online' means."]
["How do I perform the Non app setup for my camera?","Please connect your phone to ZMD_SAP, open your internet browser (likely Safari on Apple devices), and then enter the following IP address into the address bar- 192.168.10.1:8087. If it loads, it will ask for an SSID, password, UserID, and Client count. SSID will be the name of your network and must be exactly as it shows in the wifi settings of your phone. Password is the password of the network. UserID you can put 0 and client count you can put 1. Then hit OK to submit. If it sends it properly, you should go to a page with small text that says result Ok along with other information. At that point, watch the camera to see if it goes to flashing blue and you may reconnect to your own wifi to let me know what happens."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["¿Cómo puedo configurar mi cámara de red?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía en su cuenta). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["How do I set up new WiFi for my cameras?","You will need to setup the cameras with the initial setup method. It looks like the Pan&Tilt cameras will use the Zink setup and the Mini Pro cameras can use the QR Code or the Zink setup methods."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using QR setup?","To set up your camera using QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What are your new hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach out for support outside of live chat hours?","You can reach out to us via email at support@zmodo.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support outside of live chat hours?","You can reach out to us via email at support@smartz.cloud. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["What does a blinking green light on the camera mean?","Blinking green means the camera is in setup mode. After you setup the camera the indicator light will switch to solid blue."]
["What should I do to set up my Zmodo camera?","First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. Make sure your phone is connected to 2.4GHz wifi. The room you are doing setup in needs to be bright. Turn lights on, open blinds. Your phone's display should also be bright, turn your display brightness level up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen."]
["How do I set up my camera using QR code?","To set up your camera using QR code, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it does not go to solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does a solid blue light on the camera indicate?","A solid blue light on the camera indicates that it is connected."]
["What should I do if my camera is flashing green?","If your camera is flashing green, it means it is not connected. Ensure that the camera is powered on and try the QR setup again."]
["How can I check if my camera is online?","To check if your camera is online, go to your home page in the app and refresh to view the newly added devices."]
["How do I set up my camera?","To set your camera up, make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the camera does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera is not connecting via QR code?","You can reboot the camera by unplugging and plugging it in. Once the camera starts flashing green, check your phone's Wi-Fi settings for a network called ZMD_SAP. If it appears, the camera uses the Zink setup."]
["How do I set up my camera using Smartlink?","1. Verify Network Compatibility: Confirm that the Wi-Fi network operates on the 2.4GHz frequency. 2. Access Smartlink Setup: Launch the app, tap the plus sign in the top-right corner, select 'Legacy,' and choose 'Smartlink.' 3. Initiate Installation: Follow the on-screen prompts, specify the number of devices, then tap the check mark or 'Next.' 4. Enter Wi-Fi Password: Enter the case-sensitive Wi-Fi password, tap next, and wait for the device to connect. 5. Device Naming: If it's the initial setup, assign a name to the device for easy identification."]
["How do I set up my camera using EZlink?","1. Verify Network Compatibility: Confirm that the Wi-Fi network operates on the 2.4GHz frequency. 2. Access EZlink Setup: Launch the app, tap the plus sign in the top-right corner, select 'Legacy,' and choose 'Ezlink Devices.' 3. Initiate Installation: Follow the on-screen prompts. 4. Enter Wi-Fi Password: Enter the case-sensitive Wi-Fi password, tap next, and wait for the device to connect. 5. Device Naming: If it's the initial setup, assign a name to the device for easy identification."]
["How do I set up my camera to connect to the new Wi-Fi network?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I add a new wifi to the camera?","If the indicator light on the camera is blinking green, it is ready to be setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. Tap the '+' icon on the app home screen in the top right. Please scan the attached QR code when it asks for your startup guide. Follow the in-app instructions to complete setup. The camera should be next to your router during setup, 5ft or less to your router."]
["¿Hasta qué hora están abiertos para brindar soporte por chat en vivo?","Estaremos abiertos para brindar soporte por chat en vivo hasta las 7:50 p. m., hora central."]
["How do I connect my camera to a new wifi network?","To set your camera up on a new wifi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if the camera does not go to a solid blue light?","If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Can I use Zink to set up my mini pro camera?","While both of your cameras can use the QR setup, the mini pro you have cannot use Zink."]
["How long will the chat remain active?","The chat will remain active for 7 minutes after the last message so you may freely exit and return after trying."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and scan the QR code if prompted. 2) Continue through until you reach the page where it asks for the password. Make sure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if it is not on your account yet."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and tap on Devices and then tap on Add Device. Follow on-screen instructions and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera is not connecting?","You can go to your Wi-Fi settings and make sure that the network you are connected to is your 2.4 GHz network. When you are connected to your 2.4 GHz network, then you can tap on the settings button next to the network name and tap on Forget this network. That will disconnect you from the network and it will show up in the list of available networks. You can tap on the network and enter the Wi-Fi password to reconnect."]
["How do I set up my camera with new Wi-Fi?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I contact support?","You can contact support through the app or by calling the support number provided in the app."]
["How do I show the camera the QR code without a laptop?","You show the QR code to the camera from your phone. Setup cannot be done from a laptop."]
["Will I be able to access the instructions if I exit the chat?","You may screenshot the instructions if you'd like. The chat will remain active for 7 minutes from the time of the last message."]
["Where in the app do I find instructions on set up for my cameras?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What is the SD card for?","The SD Card would be to store the footage when the camera detects motion."]
["Are there anything on the camera that indicates when the battery needs to be charged?","It should warn you when you go to the Live video when the battery is low."]
["How to change email?","If you would like to change the log in email for your account, unfortunately that is not possible unless you create a new account under the new email."]
["How do I set up my camera?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. 2) Connect to the network named ZMD_SAP. 3) Enter the name and password of your 2.4Ghz network. 4) Watch the camera indicator light for a solid blue light. 5) If the camera flashed blue temporarily but did not go to solid blue, let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["Do I need the Zmodo app for setup?","Yes, you would use the Zmodo app and follow the instructions in my previous message."]
["Como vuelvo a conectar las cámaras si ya estaban instaladas?","Para configurar las cámaras en su cuenta utilizará el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["How do I reconnect my camera to my Wi-Fi?","To reconnect your camera to your Wi-Fi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my new WiFi cameras?","To set up the four cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to connect new wifi?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my cameras on my new wifi network?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet."]
["¿Cómo configuro la cámara utilizando el método del código QR?","Para configurar la cámara utilizarás el método del código QR. Abre la aplicación y haz clic en el ícono '+' en la esquina superior derecha, luego selecciona Código QR. Elige 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Sigue las instrucciones en pantalla, ingresa tu contraseña de WiFi (recuerda que distingue entre mayúsculas y minúsculas) y toca 'Siguiente'. Se generará un código QR. Alinea la lente de la cámara con el código QR en la pantalla de tu teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["¿Qué significa la luz verde parpadeante en la cámara?","El color verde parpadeante significa que está listo para la configuración. La primera cámara parpadeaba en verde cuando configuraste el código QR para conectarla."]
["How can I fix the camera that has a green light, then a blinking blue, then a solid blue?","The device shows that it is online, but it seems that you connected it but did not add it to the account. I can add it for you to the account. To add this camera to your account, I need to name the device."]
["How do I perform the configuration for the camera?","1. Verify network compatibility: Ensure that the WiFi network is functioning on the 2.4 GHz frequency and that the phone you are using for configuration is connected to that network, as this is the network the cameras will connect to. 2. Access QR code setup: Open the app and go to the home page. Tap the plus sign located in the upper right corner, then select the QR Code option. 3. Start installation: Tap 'Start installation' or 'Next' at the bottom of the screen to begin the setup process. 4. Enter WiFi password: Follow the on-screen instructions. The app will prompt you to enter your WiFi password. Remember that the password is case-sensitive. 5. Generate QR code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Place the camera: Align the camera lens with the QR code displayed on your phone's screen with about 8 inches of space between them. The camera will automatically read the QR code. 7. Device name (only for initial setup): If this is the initial setup, the app will prompt you to give a name to the device for easy identification."]
["What should I do if my camera is flashing green and not connecting?","If your camera is flashing green and not connecting, try plugging it in with a different power adapter and make sure it is plugged directly into a wall outlet, not an extension cord or power strip. Additionally, you can try using another phone or tablet for the QR Code setup."]
["How do I set up my camera with a QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does a flashing green light on my camera mean?","If it is flashing green, then you can set it up with the QR Code setup."]
["What does a solid blue light on my camera indicate?","A solid blue light means the camera is connected."]
["What should I do if my camera is flashing blue?","Flashing blue does not mean it is connected. It would need to be a solid blue to be connected."]
["How do I send a picture when the camera icon does not work?","If it's not letting you add a picture into the chat you can try emailing the picture to me, the email is support@zmodo.com."]
["How do I change my cameras to use the new WiFi?","To change your cameras to use the new WiFi, first restart all of them. Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring it lists your network's name. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera if it keeps buffering and the green light is blinking?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) After about 30 seconds, if the light does not turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I set up the camera after changing the WiFi?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What color will the lights turn when the cameras are connected?","When the cameras are connected, they will turn a solid blue."]
["Will setting up the cameras again affect our subscription?","It will not affect the subscription as long as you do not delete the camera from the account, which doing the setup will not cause to occur."]
["What does Unknown SSID mean and how can I resolve it?","Unknown SSID shows when the app does not have location permissions to check the network the phone is connected to. To resolve this you would both make sure your phone's location setting is on and that the location permission is allowed for the app itself."]
["What should I do if my camera is blinking green?","To set up your camera, check your phone's WiFi settings and locate the wireless network named 'ZMD_SAP'. Then, click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. After that, input your home WiFi network name (SSID) and WiFi password."]
["What should I do if I receive a message saying my connection times out?","Make sure that your Wi-Fi password is correct and that you are using a 2.4 GHz connection with WPA/WPA2 encryption. You can also try moving your device closer to the router and try again."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I update my cameras?","To update your cameras, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it goes solid blue, you can name the device if it's not on your account yet."]
["How do I add my camera to my account with a LAN Search?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Tap on Add Device and tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What does it mean if the camera light is blinking green?","If the light is blinking green, then that means that the camera is ready for setup."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and tap on Devices and then tap on Add Device. Follow on-screen instructions and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Cómo configuro la cámara Zmodo?","Para configurar la cámara, utiliza el método del código QR. Abre la aplicación y toca 'Dispositivos', luego toca 'Agregar dispositivo'. Sigue las instrucciones en pantalla y la aplicación te solicitará tu contraseña de Wi-Fi. Se generará un código QR. Alinea la lente de la cámara con el código QR en la pantalla de tu teléfono, dejando aproximadamente 20 cm de espacio entre ambos."]
["¿Qué debo hacer si la luz de la cámara es verde intermitente?","Si la luz es verde intermitente, eso significa que la cámara está lista para su configuración. Debes desenchufar la cámara, volver a enchufarla y observar la luz. Si la luz cambia de verde intermitente, sigue el proceso de configuración con el código QR."]
["¿Qué debo hacer si la luz de la cámara se vuelve azul fija?","Si la luz de la cámara se vuelve azul fija, parece que has configurado un segundo dispositivo en tu cuenta."]
["How do I set up the cameras on my account after updating my WiFi password?","To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera without a QR code?","You will make a QR code on your phone screen using the Zmodo app. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera light is flashing green?","If your camera light is flashing green, unplug the camera, plug it back in, and then follow the setup instructions provided in the app."]
["Can I leave the chat while using the app?","Yes, you can leave the chat. The chat will remain open for at least 7 minutes."]
["Is the second camera already set up on my account?","The camera is already set up on your account."]
["What does a flashing blue light on the camera mean?","If the light is flashing blue that means it's not connected to the network."]
["What should I do if my camera is flashing blue?","You may have to reboot the camera by unplugging and plugging it back in. It is crucial to make sure the update is not still being pushed though as if we interrupt it while it's trying to reboot it can damage the camera."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do you know if we still have warranty on it?","The active warranties would be a 1 year warranty. So the camera would be covered if it was purchased new within the last year."]
["How do I attach a picture to the chat?","If you are chatting from a mobile device, you would take a picture and then attach it to the chat."]
["How do I send a picture via email?","You can send the photo via email to support@zmodo.com."]
["What are the steps for QR Code setup?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What are the steps for Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What should I do if the camera does not connect?","If the camera does not connect, on the back of the camera above where the power supply goes, there is a small pinhole to reset the camera. Press and hold that button for 30 seconds."]
["How do I forget a WiFi network on an iPhone?","On the WiFi page, tap on your WiFi name, then at the very top, the 'Forget' option will be listed in blue."]
["Do I need to delete my device to reconnect it?","No, you never have to delete the device. It is a common misconception that you have to delete a device to reconnect."]
["What should I do if my camera is not connecting?","Please hold in the reset button on the bottom of the camera until it restarts, restart your router, and once it is back up, try the Zink setup again."]
["Is it okay to use an extension cord for my camera?","We do not recommend using extension cords as they do not regulate power. Please plug it directly to a wall outlet."]
["Is the wifi name case sensitive?","Yes, the wifi name is case sensitive."]
["How long should I wait during the setup process?","You should wait for a few moments, but if it stays on the 'this will take a few moments' page for a long time, it may indicate a failure."]
["When was my camera originally set up?","It looks like it was set up originally around 2017."]
["Is my camera still under warranty?","Unfortunately, it would be out of warranty since it was set up around 2017."]
["How can I fix my phone's connection timed out issue and secure video channel?","To fix the issue, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using the QR code?","To set up your camera using the QR code, first ensure your phone is connected to the 2.4Ghz network and the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Go to the Device section of the app and hit Add Device. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet."]
["What should I do when the light blinks green on my camera?","When the light blinks green, you will want to perform the QR code setup. Open the app and click on the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to begin the setup. Follow the on-screen instructions, enter your WiFi password (remember it is case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone's screen, leaving about 8 inches of space between them."]
["How do I change the device name or time zone?","To change the device name or time zone, hit live on the camera, go to the settings gear in the top right, then go to the ... in the top right. From there you can access the device name and the device time zone."]
["How do I set up my camera after logging into my account?","Now that you're logged into the account, you can go through the setup from the device section. Go there, then tap the + symbol at the bottom and go through the setup steps with the camera. If these are new cameras, they would use a setup called QR code. At the very end, a QR code will generate; you would show that code to the new Zmodo camera. It will read the code as you hold it in front of the camera. When the lights turn a solid blue, that means it's online, and you will be given the option to name the camera and add it to the account."]
["How do I set up my cameras with the app?","To set up your cameras with the app, make sure your camera is powered on and flashing green. Tap the '+' icon on the app home screen in the top right. Tap 'Start Installation' at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow the on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I connect my camera using the Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if my camera setup is not working?","If your camera setup is not working, try unplugging and plugging in the camera, ensuring it's the only one plugged in. Also, make sure to connect to the ZMD_SAP network for the setup. If you encounter issues, check that your phone's location is on and that all necessary app permissions are allowed, including Phone permission."]
["Where can I order more outdoor cameras?","You can order our products from our store or on Amazon. If you have trouble adding items to your cart, it may mean the items are out of stock."]
["What are the possible changes I could make to my network for the Smartlink setup?","Some possible changes you could make to your network to be able to get through setup that are sometimes required by cameras that use the smartlink setup: 2.4Ghz and 5Ghz networks are separated. No spaces or special characters in the network name or password. WMM may need to be turned off on the router."]
["Can the camera with ID ZMD00IK32000348 be set up using Smartlink?","The type of camera you sent me the ID of can only be set up using the Smartlink setup."]
["Is Legacy a setup method for the camera?","Legacy is the category that Smartlink is listed under if that is what you mean, but is not a setup itself. Smartlink is the only setup method for this camera on its current firmware."]
["How do I reconnect my cameras after changing Wi-Fi providers?","Whenever you change the Wi-Fi name, password, or router, you have to go back through the setup to reconnect the cameras."]
["What does it mean if my camera is solid blue?","If the camera is solid blue, it means it is still connecting to something pushing out the old Wi-Fi information."]
["What should I do if my camera is blinking green?","If your camera is blinking green, try unplugging it and plugging it back in, then go through the setup again."]
["What time do you close?","We will be closing at 6 PM central time."]
["What time do you open?","We will have live agents in the office at 9 AM central time tomorrow."]
["How do I set up my ZP-IBH27-W camera?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I change the orientation of my camera?","To change the orientation of your camera, please follow these steps: Go to the camera's Live View. Tap the gear icon. Toggle the 'Flip Image' option to turn it on or off."]
["How do I set up my camera using the app?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["Can I use the old Zmodo app to install my new cameras?","You can use the same account login on both SmartZ and on the Zmodo app. You don't have to make multiple accounts."]
["What are the steps to set up my cameras using the QR code?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if I have trouble connecting my cameras?","I would recommend for this setup, have all the cameras plugged in. When one camera connects, it is more likely to bring the others online as well if they are plugged in and also in the setup mode (flashing green or blue)."]
["What setup method should I use for the ZH-IXY1D camera model?","For the ZH-IXY1D camera model, you will have to go through the QR code setup to get the camera online, as it no longer uses the Zink setup."]
["Can I change the setup method back to Zink for my camera?","No, there is not a way to change it back; you will have to go through the QR code setup for this camera to get it online from this point forward."]
["Can I use the camera without updating the firmware?","Your camera is offline. It would not be possible to successfully update it until it is online."]
["What should I do if I can't see my cameras on my phone?","If you can't see your cameras on your phone, first check if your device is online. If it is offline, ensure that all your cameras are wired correctly. If any cameras do not show, you may have to unplug and plug in the cameras again."]
["What should I do if the new camera is not reading the QR code?","If the camera is wired, it will not use a QR code. Instead, check if it is plugged into the NVR or a wall outlet. If it is not wired to the device, you may need to reboot the cameras and go through the setup again to reconnect them."]
["What is the setup process for the new cameras?","For the model camera you mentioned (zp-1bh23-w), it may use a setup called Zink instead of the QR code setup. Make sure to go through that setup process."]
["How can I connect my cameras to my new internet account?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["What should I do if I don't have a 2.4GHz wifi channel setup yet on my router?","You can contact your internet service provider or router manufacturer for help getting that setup."]
["How do I set up my camera using the QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Why won't my camera update?","The cameras are offline, which means they are not getting internet access. The camera needs to be online in order to update."]
["How to connect my cameras to my new WiFi?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What setup process do I use with model ZP-IBH15-w?","The setup for the camera is the QR code setup."]
["Why is location permission required to do setup?","It is what it uses to confirm the wifi network, otherwise the app cannot confirm what network is being used."]
["Can the power supply of the camera be unplugged?","The power supply can be unplugged."]
["What should I check if my camera is connected to the router but not getting internet?","You can check the router settings to make sure there are no devices being 'paused' or blocked by the firewall. You can also try rebooting the router to see if that helps. Unless the camera is able to get internet, it will not let you add it to the account."]
["How do I get to QR code?","You get it by going through the QR code setup, it generates at the end of the setup, then you would show that code to the camera so that the camera can scan it and try to connect to the network and come online."]
["What are the QR Code Setup steps for the Zmodo app?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up the cameras on my account?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my internet to the cameras?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if my device is not scanning?","It looks like you're having some trouble with the setup. Are you trying to set up a new camera or reconnect a device that was online/setup in the past?"]
["How can I rename the camera in the app?","You can rename the camera in the Device Settings in your app."]
["How do I connect my cameras back to my new Internet?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera after unplugging it?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Can you please send me some directions please?","Ezlink setup steps\n\n1. Verify Network Compatibility:\n\nConfirm that the Wi-Fi network you intend to connect the camera/s to, operates on the 2.4GHz frequency.\n\n2. Access Smartlink Setup:\n\nLaunch the app and navigate to the home page. Tap the plus sign in the top-right corner, then select 'Legacy' and choose 'Ezlink Devices'.\n\n3. Initiate Installation:\n\nFollow the on-screen prompts.\n\n4. Enter Wi-Fi Password:\n\nThe app will prompt you to enter the Wi-Fi password. Please note that the Wi-Fi password is case-sensitive. Tap the next, then wait for the device/s to establish a connection.\n\n5. Device Naming (First-Time Setup Only):\n\nIf this is the initial setup, the app will ask you to assign a name to the device for easy identification."]
["What should I do if my camera is blinking green and not connecting?","If the camera is having difficulty scanning the QR code, maintain a distance of around 8 inches between the QR code and the camera. For larger screens or tablets, extend the distance to 10-12 inches. Avoid having the camera upside down or sideways. Make sure the red night vision lights are off. Privacy filters, cracks, or dark mode can prevent the camera from seeing the QR code. Large fonts or display zoom settings can distort or crop the QR code."]
["Is there anyone who can fix my Zmodo cameras?","There isn't anyone who can fix them, so they would need to be replaced with new ones."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I add my camera to my account with a LAN Search in the app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up my camera using the meShare app?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in this email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Where do I find the initial setup process?","The setup your 3 cameras use on the account is the QR setup. Here are the directions for the setup: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if my camera has a solid blue light?","Reboot the camera by unplugging and plugging it in, then when it's solid blue, try to add the device again."]
["How do I connect my camera to a new Wi-Fi network?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["What should I do if my camera is not connecting to Wi-Fi?","You can go to your Wi-Fi settings and make sure that the network you are connected to is your 2.4 GHz network. When you are connected to your 2.4 GHz network, then you can tap on the settings button next to the network name and tap on Forget this network. That will disconnect you from the network and it will show up in the list of available networks. You can tap on the network and enter the Wi-Fi password to reconnect."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below: 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if my camera's indicator light is not flashing?","If your camera's indicator light is not flashing, please go to your wifi settings on your phone, forget the network you're currently using for setup, then reconnect to it. You will have to enter the network password again. If it does not request the password, it was not properly forgotten."]
["What does a solid green light on my camera indicate?","If the light is solid green, it indicates a power issue."]
["What type of power adapter does my camera use?","The camera uses a 5V1A power adapter with a micro-USB connector."]
["How do I set up my camera?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I set up the camera using the QR code?","Show the QR Code on your phone screen to the camera when you do not see a light in the camera."]
["How can I add my cameras to my account?","You can try to add them to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Do I need to add each camera individually?","Yes, you would need to do that for each device."]
["How do I set up my camera using the Zink setup?","To set up your camera using the Zink setup, remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1, select that number, but if you have troubles, unplug all but one and go one at a time. The next page will ask you to connect to a network named ZMD_SAP. Once connected, return to the app and proceed to the next stage of setup. Enter the name and password of your 2.4Ghz network, as the majority of our devices are not compatible with 5Ghz networks. The app may ask you to connect back to your own network; ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information. If successful, it will then go solid blue."]
["What should I do if the camera is not connecting to the network?","If the camera is not connecting to the network, ensure that you are entering the correct name and password for your 2.4Ghz network, as both are case sensitive. It may also help to temporarily turn off your phone's mobile data during the setup process."]
["How long does the current subscription hold recorded footage?","The current plan you have will hold recorded footage for 30 days, but the recording started only once you subscribed, so it would not have earlier footage. The plan records any detected motion, but does not record when no motion is detected."]
["Can I download footage from my subscription?","Yes, during the 30 days, you may download footage to keep it permanently. The 30 days is only as long as it stays on our servers to access in the app."]
["What should I do if the camera does not reset?","If the camera did not reboot after pressing the pinhole reset, then that means that it did not reset. You can try using another phone or tablet for the setup."]
["What should I do if I cannot attach an image to the chat?","If you are unable to attach the image to the chat, then you can send it to support@zmodo.com."]
["What troubleshooting steps can I take if the camera is not connecting to Wi-Fi?","You can try the Ezlink setup again, check the Display settings to ensure that Dark Mode is off, turn off Eye Comfort Shield or any other blue light filter settings, and make sure font size is set to default or smaller and that Bold Font is turned off."]
["How can I change my Wi-Fi on my cameras to make them work again?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera using Zink?","Here are the setup steps: 1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How to reset camera?","You can reset the camera by using the QR Code setup method to connect it to the new Wi-Fi network."]
["Where is the pinhole?","The pinhole to reset the camera is usually located on the camera or bracket, often under a barcode."]
["What power adapter does the camera use?","The camera uses a 5V1A power adapter with a micro-USB connector."]
["How long does the update take for the camera?","The update usually takes a few minutes."]
["How can I link the cameras to the new WiFi?","You would just want to do the initial setup with the new Wi-Fi information. The cameras on your account will use the Zink setup method."]
["Do I have to erase the app to redo the initial setup?","No, you do not need to delete the app."]
["How do I redo the initial setup with the app already installed?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do to set up my camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What is the password for the ZMD_SAP network?","The ZMD_SAP network does not have a password."]
["What do I enter for the Wi-Fi password during the Zink setup?","The password to connect to your Wi-Fi network is your Wi-Fi password."]
["How do I connect my camera manually?","That camera will use the Zink setup to connect. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I change WiFi for my camera?","To set your camera up on a new WiFi network, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["What are the ZINK setup instructions for my camera?","ZINK setup instructions: If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I use QR code to set up my camera?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I add my camera to the new router without the QR code?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do to connect my camera to a new Wi-Fi network?","Make sure the old router is not still plugged in, then check in your phone's Wi-Fi settings that you don't see the old network. If you do not see the old network at all, just make sure your phone is connected to the new network, then go to the app and go through the QR code setup. At the end of the setup, show the code to the camera. If the lights do not change after 1 minute, take a screenshot of the QR code and send that to me."]
["What should I do if my camera is blinking blue but doesn't connect?","Try holding the QR code closer at 6 inches away for 1 minute. If it fails again, try holding the code at 12 inches away for 1 minute. You can ignore any message that says the QR code times out."]
["How do I connect my Funlux to my new Internet?","To connect your Funlux camera to your new Internet, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my cameras won't work after changing my Wi-Fi router?","If you changed your router, then you will need to connect the cameras with the initial setup method to connect to your new Wi-Fi network. To set up the cameras, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Is there another way to reconnect my cameras if the QR code method isn't working?","No, the cameras on your account use the QR Code setup method to connect to the Wi-Fi network."]
["What should I do if I don't see any lights on my camera?","The light will be in the camera. You will want to look in the camera lens. It may be hard to see the light based on how you have it mounted and it can be hard to see if it is bright outside. Try covering the camera lens so it may be easier to see the light in the camera. Otherwise, you may want to try bringing it down to better be able to troubleshoot the camera."]
["What does a solid blue light indicate on my camera?","Solid blue indicates they are already connected to a network."]
["How do I set up my camera after changing my internet?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go to solid blue, and the app will ask you to name the device if it’s not on your account yet."]
["How do I reconnect my camera using the new network password?","To reconnect your camera using the new network password, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring it lists your network's name. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue and then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What is the technical support phone number?","You can reach out to us via email at support@zmodo.com."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support outside of live chat hours?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["How do I set up my camera to a new Wi-Fi network?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera light is solid green?","The light should be solid green when you first plug it in, but after several seconds it should change and it should not go back to solid green unless you unplug the camera."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera light is flashing green?","If the light is flashing green, try the QR Code setup. When you get the QR Code on your phone screen, hold the phone screen close to the Zmodo camera lens and slowly pull it back. Watch the light in the camera closely and let me know if it changes from the flashing green when you show the camera the QR Code."]
["What should I do if the infrared lights are on?","If the red lights are the infrared lights, then we are not worried about those lights."]
["What changes should I make if the QR code setup is not working?","You will want to turn off Dark Mode. You may also want to try decreasing the font size to default or smaller."]
["¿Cómo puedo configurar la cámara?","Para configurar la cámara, primero debes asegurarte de que tu teléfono esté conectado a la red de 2,4 GHz en la que quieres configurar la cámara y que la cámara esté encendida y con la luz indicadora parpadeando. Una vez hecho esto, puedes ingresar a la aplicación y seguir las instrucciones a continuación. 1) Pulsa el signo más en la parte superior derecha de la página de inicio y selecciona la opción de código QR. 2) Continúa hasta llegar a la página donde se solicita la contraseña. En esa página, asegúrate de que aparezca el nombre de tu red después de donde dice 'Tu(s) dispositivo(s) se conectarán a'. Si no es así, avísame. 3) Ingresa la contraseña de tu red. Ten en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberás mostrarle a la cámara sosteniéndolo a una distancia de 6 a 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si la operación es exitosa, la luz indicadora debería eventualmente pasar a un color azul fijo y la aplicación te pedirá que le des un nombre al dispositivo si este aún no está en tu cuenta (de lo contrario, puedes salir de la configuración en este punto si ya lo tenías en tu cuenta). Si la cámara no pasa a un color azul fijo después de aproximadamente 30 segundos de mostrarle el código QR, toma una captura de pantalla del código QR y envíala aquí para que la revise."]
["¿Cómo puedo activar mi cámara?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía encendida). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["¿Cómo puedo volver a conectar mi cámara después de cambiar la contraseña de Wi-Fi?","Necesitarás configurar las cámaras con el método de configuración inicial para conectarte con la nueva contraseña."]
["¿Qué debo hacer si la cámara no lee el código QR?","Las luces infrarrojas pueden dificultar que la cámara lea el código QR desde la pantalla del teléfono. Puedes intentar aumentar el brillo de la pantalla de tu teléfono o imprimir el código QR en papel y mostrárselo a la cámara."]
["¿Cómo puedo crear un código QR para mi cámara?","Tú creas el Código QR que le muestras a la cámara en tu aplicación después de ingresar tu contraseña de Wi-Fi."]
["¿Qué debo hacer si no tengo impresora para el código QR?","Puedes tomar una captura de pantalla del código QR que crea con tu aplicación después de ingresar tu contraseña de Wi-Fi e imprimirla más tarde."]
["How can I pair the cameras after changing my WiFi provider?","To pair the cameras, follow these steps: 1. Ensure that the WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network. 2. Open the app and go to the home page. Tap the plus sign in the top-right corner, then select the QR Code option. 3. Tap 'Start Installation' or 'Next' to begin the setup process. 4. Enter your WiFi password when prompted (it is case sensitive). 5. After entering the password, tap 'Next' to generate a QR code. 6. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will read the QR code automatically. 7. If this is the initial setup, you will be asked to name the device for easy identification."]
["Where can I find the initial setup instructions in the mobile app?","To find the initial setup instructions in the mobile app, open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option to begin the setup process."]
["How do I set up my camera using the QR setup?","To set up your camera using the QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I connect a camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["Where do I find the network settings to change them?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account)."]
["What should I do if my camera will not recognize the QR code?","If the indicator light on the camera is blinking green, that means it is ready to be set up. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, which will be displayed on your phone screen. For the QR setup to go smoothly, ensure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled, and your phone's brightness level is very bright. Turn on lights in the room where you are doing the setup. The camera should be next to your router during setup, 5ft or less from your router."]
["How can I reset my ezcam?","You need to unplug the router that is pushing out the old network signal. This will allow the camera to go back into setup mode. If the camera cannot connect to the previous Wi-Fi, it should automatically flash green/blue, indicating it can be set up on another network."]
["What does a solid blue light on my ezcam mean?","A solid blue light means the camera is connecting to a network but is not online, indicating it is trying to connect but is not getting any internet."]
["How do I put in the new wifi password for my ZP-1BH15-W cameras?","To set your camera up with the new wifi password, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I add a camera to my account using the Smartz Eaze app?","If you are using the Smartz Eaze app, then tap on Devices. Scroll down and tap on Add Device. Tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is connected to Wi-Fi but not getting internet access?","If the light in the camera is flashing green with a blue light, then that means the camera is connected to a Wi-Fi network, but is not getting internet from that Wi-Fi network. You will need to check which Wi-Fi network it is connected to and ensure it has internet access."]
["How do I set up my camera using the QR setup?","To set up your camera using the QR setup, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet."]
["How do I connect my cameras to a new Wi-Fi network?","You would do the initial setup method to connect your cameras to a new Wi-Fi network. The four cameras on your account will use the QR Code setup method to connect."]
["What should I do if I can't see the light on my camera after plugging it in?","You can try the QR Code setup. It is possible it may have issues reading the QR Code if the glare is bad, but you can still try. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if a camera did not connect during the setup?","You would go to the cameras that did not connect and do the same process. Unplug the camera and plug it in, then do the QR Code setup."]
["Please send me the instructions for putting the WiFi for my camera.","QR Code Set Up steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the set up with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I refresh my phone's connection to the Wi-Fi?","To refresh your phone's connection to the Wi-Fi, go into the phone's Wi-Fi settings, click the settings gear next to the Wi-Fi name, then choose 'forget.' After it's forgotten, you can reconnect to it and try the setup again using that same Wi-Fi name and password."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I contact customer support?","You've reached customer care, my name is Kylie."]
["How long should I leave the camera unplugged to reboot it?","You should only need to unplug it and plug it back in, don't need to wait."]
["What does a solid green light mean?","A solid green light should only happen when the camera is booting up after being plugged in, then it will flash once booted up. If it stays solid green it can mean there's trouble with the camera's power (cord), outlet, or an internal issue."]
["How do I update the WiFi on my cameras?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How to initiate set up mode on cameras?","If they're blinking green, you can proceed with setup. I would recommend doing the QR setup camera first as it may pull others online too if they're at all nearby."]
["How do I set up my 2nd camera?","That camera will use the same QR Code setup method."]
["How do I rename camera #1?","You can tap on Live for the camera. Tap on the Gear icon in the top right corner. Tap on the three dots in the top right corner of the Device Settings screen. Tap on Device Name and enter a new name and tap on Save."]
["Where do I add the new internet provider to the cámara?","You will want to do the initial QR Code setup method to connect to the new Wi-Fi network."]
["How do I set up my cameras after switching internet providers?","To set up your cameras, click on the “+” icon on the app home screen in the top right, then select QR Code. Follow the instructions on the screen, facing the camera lens toward the QR code displayed on your phone screen. Ensure your phone is connected to your 2.4GHz wifi network, and that location settings and permissions for the app are enabled. Also, make sure your phone's brightness is very bright and turn on lights in the room where you are doing the setup. The camera should be next to your router during setup, 5ft or less from your router."]
["How do I turn off Mobile Data on my phone?","You will want to look in your phone settings. It will likely be in the internet settings on your phone."]
["What should I do if I can't see my Wi-Fi network during setup?","If you are still not seeing a list of networks when it asks you to select your network, then it is not turned off. Make sure that the Mobile Data is still off and that you can still see the ZMD_SAP network."]
["What should I do if the QR Code setup is not working?","You can try bringing the camera down and close to the router for the setup if you have it mounted. You can also try the QR Code setup after bringing it close to the router."]
["What settings should I check on my phone to help with the camera setup?","Make sure that Dark Mode is off. Make sure Eye Comfort Shield or any other blue light filters are turned off. Make sure Bold Font or Text is turned off and make sure that the font size is set to default or smaller."]
["What should I do if I can't connect to the ZMD_SAP network?","Make sure that the Mobile Data is still off and that you can still see the ZMD_SAP network. You can also try restarting the router that you want to connect the camera to."]
["How do I change a camera to a different wifi?","To change your camera to a different wifi, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera after getting a new modem?","To set up your camera, make sure you're logged in on the phone number account this is bound to which ends in 500, then do the following: 1) Use the Zink setup and remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. 2) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 3) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. It will show no internet access, which is fine. 4) Enter the name and password of your 2.4Ghz network (case sensitive). 5) Watch the camera indicator light; it should start to flash blue. If successful, it will go solid blue. If the device is already on your account, you may quit the setup and test the live view."]
["How do I change WiFi password for cameras?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["Do I have to do the same thing to all cameras?","All of the flashing green cameras, once a camera is solid blue it is connected to a wifi network."]
["How do I connect my cameras to a new Wi-Fi network?","To connect your cameras to a new Wi-Fi network, tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap 'Start Installation' at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Where do I get the QR code for setup?","The QR code for setup will be sent to you via email. Make sure to check your email for the QR code needed to start the setup."]
["Does the box that feeds cameras to a monitor need to be plugged into Ethernet?","Yes, the NVR would need to be connected to the router with an Ethernet cable to be able to see and connect to the cameras once they are connected to your Wi-Fi network."]
["How can I refresh the Zmodo app screen?","On the Zmodo app main screen, press and hold your finger near the top of the page and drag it down to refresh the screen."]
["What should I do if I forget my password?","On the app login screen, tap on 'forgot password' to reset it."]
["Did a QR code come with the camera in the package?","I'm not sure, but I'm not referring to anything like that. I provided instructions on how to generate a QR code in the app to show to the camera."]
["How do I add my camera to my account?","To add your camera to your account, open the Smartz Eaze app and tap on Devices. Tap on Add Device and then tap on the four squares in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there, and the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up WiFi again in my cameras?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I check the camera's current status?","To check the camera's current status, look at the indicator light on or inside the camera. Is it blinking green or solid blue?"]
["What should I do if the camera is blinking blue?","Can you unplug the camera, wait 30 seconds then plug it back in. Let me know if you see any lights after?"]
["How do I bring the camera online via the QR code?","Tap on devices on the Smartz app then at the bottom tap on add device. From there follow the onscreen instructions."]
["How do I reconnect my cameras after changing my Wi-Fi password?","You would need to set up the cameras with the initial setup method using the new Wi-Fi password. You can use either the QR Code setup or the Zink setup to connect the cameras."]
["How do I use the QR Code setup to connect my cameras?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I use the Zink setup method to connect my cameras?","Click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How do I set up my camera using the QR code?","Here are the steps for the QR Code setup: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up my camera?","To set up your camera, ensure your phone is connected to the 2.4Ghz network, the camera is powered on with its indicator light flashing, and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Ensure your network's name is listed and enter your network's password (case sensitive). 3) Show the QR code to the camera from 6-8 inches away. 4) If successful, the indicator light will turn solid blue. If it does not, please restart the camera and try again."]
["What should I do if the camera does not connect?","If the camera does not connect, ensure your phone is connected to the ZMD_SAP network, turn off mobile data, and stay within 10 feet of the camera. Restart the camera and try connecting again. If it still fails, consider resetting the camera and attempting the setup again."]
["What does it mean if the camera's indicator light is blinking green?","A blinking green light typically indicates that the camera is powered on but not connected to the Wi-Fi network. If the light is solid green, it means the camera is starting up."]
["Can I reconnect my camera if it is not connecting?","Yes, you can attempt to reconnect your camera by following the setup instructions again. If you are having persistent issues, you may need to reset the camera and try the setup process again."]
["How do I set up my camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What Wi-Fi network should I connect my phone to for the camera setup?","You need to connect your phone to the 2.4 GHz network because the cameras will connect to the 2.4 GHz network and not the 5 GHz network."]
["What should I do if my camera light is flashing green?","If the light is flashing green, that means the camera is ready for setup."]
["How do I put my camera on a different wifi?","To set your camera up on a different WiFi, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I add my camera again after deleting it?","You will want to add the camera with the LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up my Zmodo camera using the QR code?","Open the app and tap on Devices and then tap on Add Device. Follow on-screen instructions and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. When you get the QR Code on your phone screen, try holding the phone screen close to the Zmodo camera lens and slowly pull it back. Watch the light closely on the camera and let me know if it changes at any point while you are showing the QR Code to the camera."]
["What should I do if I don't want to select a subscription plan during setup?","You can just tap next without selecting a subscription plan or you can just tap the back arrow at the top to back out of the window."]
["How long will the chat remain open if I need to step away?","The chat will remain open for at least 7 minutes, so you can come back to the chat. If the chat times out, you can always start a new chat."]
["What are the steps for the QR code setup for my cameras?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["Do I have to reset my cameras if I get a new modem?","You would need to connect the cameras with the initial setup method again with the new Wi-Fi information."]
["How do I add my torch cameras to my home Wi-Fi?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What is the ID of the camera I'm trying to set up?","The ID should be on a sticker on the device or its bracket, will not have any dashes, and will generally begin with ZMD or GSG."]
["How do I set up my camera after changing my WiFi?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["How can I change or update my new Wi-Fi for the camera?","To set your camera up with the new Wi-Fi, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Do I need to remove the cameras to change the WiFi password on them?","You do not need to remove the cameras, but yes you will need to set them back up as if they were newer devices."]
["How do I add my camera to my account when the light is solid blue?","If the light is solid blue, then you can add it to your account with a LAN Search in your app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I get rid of window glare?","You can try turning off the Night Vision in the Device Settings for that camera. If that does not help, then you can try moving the camera."]
["Is the Frente camera the same type as the NewCamera?","Yes, the Frente camera is the same type of camera as this camera we are troubleshooting."]
["How do I change the network on my Zmodo cameras after switching Wi-Fi?","To change the network on your Zmodo cameras, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet, or quit the setup if it is already on your account."]
["What should I do if the app says 5G is not supported?","The app will always tell you that 5 GHz networks are not supported. That does not stop you from going through with the setup. You just want to be sure you are connected to your 2.4 GHz network."]
["Do you have a phone number I can call?","We do not have a phone number that you can call in to. You can tap on Schedule Call if you would like to make a callback appointment."]
["What should I do if the submit button won't light up?","You will need to remove any dashes or spaces in your phone number if you have them."]
["How do I set up the camera?","To set up your camera, use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue after submitting the wifi information. If successful, it will go solid blue. 5) If the camera flashed blue but did not go solid blue, let me know how it behaved."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I connect to my router's 2.4Ghz network?","You would need to connect to your router's 2.4Ghz network. All modern routers should be capable of broadcasting 2.4Ghz networks and generally would have one set up by default. If you have only a single network listed, it's likely fine to use as in many cases both the 5Ghz network and 2.4Ghz network will just have the same name and password (and display as only a single network due to that). If it's specifically labeled 5G or 5Ghz in the network's name though, that would generally specifically only be a 5Ghz network which would not be compatible so you would need to connect to the router's 2.4Ghz network."]
["How to change to a new network?","To change to a new network during the setup process, you will need to connect to your network after entering the name and password of your 2.4Ghz network in the app. Make sure to enter both the network name and password correctly, as they are case sensitive. If the app asks you to connect back to your own network, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information. If successful, it will then go solid blue, and you can continue with the in-app instructions."]
["How do I set up my camera to a new WiFi?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I update the time zone for my camera?","Go to the camera's live view, tap the settings gear in the top right, then the ... in the top right. From there you can select device time zone to update the time zone."]
["How long are yall open for live chat support?","We are open till 6PM CST. We are open from 9AM CST to 6PM CST Monday to Friday."]
["What does a flashing green light on my camera mean?","A flashing green light means that the camera is ready for setup."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to change router?","To change the router, ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. Then, follow the Zink setup steps: 1. Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 2. Enter the number of devices you are trying to set up, tap on the check mark or next. 3. Tap on 'Tap Here to begin set up' and follow the onscreen instructions. 4. Enter your Wi-Fi name (SSID) and password, which are case sensitive. 5. If this is the initial setup, give a name to the device for easy identification."]
["How can I set up my camera using the QR setup method?","To set your camera up using the QR setup method, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 6) If it goes to a solid blue, the app will ask you to name the device if it's not on your account yet. If it does not go to solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How long will the chat remain active if I leave and come back?","The chat will remain active for 7 minutes from the time of the last message."]
["What light should I be seeing when the camera is powered on?","There will be a blue or green light in the camera when it is powered on."]
["What should I do to set up the camera after changing my Wi-Fi network?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["Should I choose QR Code for the setup?","Yes, you will select Zink."]
["How do I make sure the WiFi is programmed correctly for the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I reset my Zmodo mini with new Wi-Fi?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Can I add a camera that I removed from my account?","Yes, you can add a camera that you removed from your account when you setup the camera."]
["How do I set up my camera using Zink?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["Can I set up my camera remotely?","Unfortunately camera set up must be done from that location. It is not possible to do anything remotely when a camera is offline since it does not have internet access."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What does it mean if the camera's indicator light is blinking green?","If the camera is blinking green, it means that it needs to be set up again."]
["What should I do if my camera is not working?","You might want to try to reboot the router first and then set up the camera again."]
["Can you give me simple steps to reconnect my camera after changing WiFi?","QR setup: To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your Wi-Fi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code. Zink setup: Please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do if my NVR stopped recognizing the network?","The NVR plugs in to the router with an Ethernet cable."]
["How do I reconnect my cameras to a new WiFi network?","To reconnect your cameras, use QR setup. First, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera using the Zink setup?","In order to set your camera up you'll need to use the Zink setup. You'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. This depends on how far they are from each other. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. If it doesn't, see troubleshooting below. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. If both are under the same name, that is fine. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in app instructions to connect to your home network if needed. If the device is already on your account, you may quit the set up at this point and test the live view. If it was not, you will be asked to name the device. The password field is for a feature that is no longer supported and may be ignored. 5) If the camera flashed blue temporarily (it may be as few as 1 flash blue), but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["Can I set up my camera outside using my home wifi?","You can certainly try with them outside, but you would have to be within 10 feet of the camera with your phone when doing the setup."]
["¿Cómo configuro la cámara?","Para configurar la cámara, utilice el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["How do we update our cameras so they can connect with the new wifi password?","You would set them up using the initial setup method. The cameras on your account will use the QR Code setup method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the cameras on my account?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I have to do this with each camera?","When you setup one camera, it will try to connect the other devices. So you may need to do fewer setups, but you may need to do multiple setups to connect all of the cameras."]
["How do you reset the camera?","To reset the camera, you can refresh the screen or log out of the app and back in again."]
["What should I do if I can't see all my cameras?","If you refresh the screen, you should see all 4 cameras."]
["Can you see what the cameras are seeing?","No, I can only tell if a camera shows online or offline."]
["Can I set up a camera back to my account after deleting it?","Yes, you can connect the camera back to your account."]
["Do I need to set up my camera with new Wi-Fi information if I moved it to a different address?","Yes, if you changed where you have the camera, you will likely need to set it up with new Wi-Fi information."]
["How do I scan the QR code to set up my camera?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need the Wi-Fi password to connect the camera?","Yes, you will need the Wi-Fi password in order to connect the camera to the Wi-Fi network."]
["¿Cómo puedo configurar mi cámara?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía encendida). Si la cámara no se vuelve azul fija después de aproximadamente 30 segundos de mostrarle el código QR, tome una captura de pantalla del código QR y envíela aquí para que la verifique."]
["How do I add my camera back to the Zmodo app after deleting it?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I switch to a 2.4Ghz network?","You would need to go to your wifi settings on your phone and then tap on your 2.4Ghz network to connect to it instead. For example, your current network's name ends with 5Ghz. Your 2.4Ghz network is more than likely the same network name without 5Ghz at the end of the name."]
["¿Cómo puedo configurar la cámara Zmodo?","Para configurar la cámara, utilice el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["¿Qué debo hacer si quiero que la cámara quede asociada a otra cuenta?","Puede restablecer y eliminar la cámara de su cuenta en la Configuración del dispositivo de la cámara."]
["Where do I find the setup process for the camera?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I reconnect my cameras to a new router?","To reconnect your cameras to a new router, click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I close and reopen the app?","If you're using an Android device, you will generally have a button at the bottom of your phone to swap between apps. From there you can swipe the app away to close it. In many cases the button I am referring to is the one in the bottom left."]
["What do I do if I want to move the camera and I have to unplug it?","As long as it's still within range of the router, it will automatically reconnect once plugged back in. It may take around 30 seconds or so to reconnect once plugged in though."]
["How do I set up my doorbell camera?","Here are the QR setup directions to go through for the camera: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I change the WiFi for my camera?","To change the WiFi for your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. 5) If successful, the indicator light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["What should I do if the camera does not go to a solid blue after showing the QR code?","If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it to support for further assistance."]
["How long will the chat remain active?","The chat will remain active for 7 minutes from the last message. As long as you're back within that time, it will still be active."]
["What are the business hours for customer support?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6pm CST, excluding holidays."]
["Will previous footage be accessible once the device is back online?","You have the premium 7-day plan, and the devices have been offline over the past 7 days. Footage on that plan is stored only for 7 days, so if the devices were offline, they would not have recorded during that time."]
["Do all cameras have to update individually?","Yes, each camera must update individually, but they can only do so once they are connected."]
["How do I reset the cameras?","I have reset the camera so you can do the QR Code setup to connect it to your Wi-Fi network."]
["What should I do to connect the camera to my Wi-Fi network?","You will want to do a LAN Search in the app to find and add the camera to the account. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if I want to cancel my subscription?","I would recommend canceling the subscription in your Apple account since it would still be tied to your other Zmodo account, so you would not be able to edit the subscription in your new account if you want to."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet."]
["What should I do if my camera has a solid blue light?","If your camera has a solid blue light, it indicates that it is online. You can tap on the live button to see the live feed from the camera."]
["How do I set up my camera on a new account?","To set up your camera on a new account, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it connects, the light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["What does a flashing green light on the camera mean?","Flashing green means it is ready for setup."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera using the QR code?","To set up your camera using the QR code, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app, hit the plus in the top right of the home page, and select the QR code option. 3) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I reset the cameras?","You could forget the 2.4GHz wifi then connect to it or try setup from a different phone or tablet."]
["What should I do if I need to install the Zmodo app on another phone?","Make sure to allow all permissions during the install."]
["What is the setup process for connecting my cameras to a new network?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I reconnect my cameras to the internet?","To reconnect your cameras to the internet again, you would have to go through the setup with the cameras again."]
["What are the QR Code setup steps?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What are the Zink setup steps?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do before starting the QR code setup?","I would recommend rebooting all the cameras then doing the QR code setup first, as with that setup when one camera comes online it tries to connect other cameras around it that are close. Rebooting the cameras allows for them to be more sensitive to do this, so you may have better luck connecting multiple if not all of them with only doing the setup once."]
["How do I set up my camera using QR code?","Here are the setup directions: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and tap on Devices, then tap on Add Device. Follow the on-screen instructions, and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the indicator light on my camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What are the requirements for a smooth QR setup for my camera?","For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I add a device using the Smartz app?","If you are doing setup from the Smartz app, make sure your smartphone is connected to 2.4GHz wifi, then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup."]
["How do I add a camera to my account?","You would just add it with the LAN option, once you tap the plus choose the option at the bottom that says tap to add a solid blue device."]
["Will I lose the chat if I change screens?","You won't lose the chat; you can come back if you have trouble adding it, the chat only times out after 5 minutes of no messages."]
["What should I do if I can't see my camera on the dashboard?","Try refreshing the app and check the device list."]
["How do I reactivate my camera system?","The NVR will need to be plugged in to the new router with an Ethernet cable. And the camera will need to be set up to the Wi-Fi network with the initial setup method."]
["What should I do if the ZMD_SAP network shows no internet?","Yes, the ZMD_SAP network does not have internet. It is coming from the camera and it is how you give the camera your Wi-Fi information."]
["How does the NVR work?","The cameras connect to the NVR through the router and can record to the hard drive in the NVR. You can also connect the NVR to a monitor to view the cameras."]
["What is the purpose of a cloud plan for the cameras?","A cloud plan would be a separate recording to the cloud instead of to the hard drive in the NVR."]
["What type of cameras should I look for to work with my NVR?","If you want cameras for your NVR, then you would want to look for 720p Zmodo or Funlux cameras."]
["Will the Zmodo 720p HD IP ZP-IBH15-W cameras work with my NVR?","That appears to be two 720p Zmodo cameras, so they should work."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using the QR setup?","To set up your camera using the QR setup, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue, then turn solid blue. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I reach Customer Support?","You can reach Customer Support by contacting them through the app or their website."]
["What should I do if I see the ZMD_SAP network?","If you see the ZMD_SAP network, then you will want to do the Zink setup. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided."]
["What should I do if the app says 'Internet Not Available'?","It will say that the internet is not available since the ZMD_SAP network does not have internet. You will need to make sure that the Location is turned on for your phone and that the app has permission to use your phone's location."]
["What should I do if my phone is using cellular data instead of the ZMD_SAP network?","You will want to turn off your Cellular Data or Mobile Data in your phone settings."]
["How can I save the chat notes?","You can take screenshots of the chat."]
["What setup method should I use for the camera with Device ID ZMD14E4D7001394?","That camera will use the QR Code setup."]
["What setup method should I use for the camera with Device ID ZMD14G9F7001737?","That camera will also use the QR Code setup."]
["What setup method should I use for the camera with Device ID ZMD13IEED002527?","That camera will use the Zink setup."]
["What setup method should I use for my outside cameras?","It would likely be Zink or QR Code setup."]
["What do I need to do to connect my cameras with new Wi-Fi?","The cameras on your account will use the QR Code setup method to connect to a new Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Will the camera connect to my 5GHz Wi-Fi?","No, the camera will not connect to the 5 GHz Wi-Fi band. The camera will connect to the 2.4 GHz band."]
["How do I change networks for my camera?","To change networks for your camera, ensure that the Wi-Fi network you want to connect to is operating on the 2.4GHz frequency. Then, open the app, go to the home page, tap the plus sign in the top-right corner, select the Zink option, and follow the onscreen instructions to connect to the new network."]
["How do I reset my camera to its default settings?","To reset your camera, locate the small pinhole on the back of the camera, which may say 'reset' above or near it. Use a paperclip to push into that hole and hold it for about 30 seconds to a minute. You will know the reset is successful when the lights turn solid green."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What Wi-Fi frequency does the system run on?","The camera will use the Zink setup. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password."]
["Is there a sensitivity setting for the cameras?","There is not a sensitivity for the motion detection. You can try changing the motion detection area so that only movement in certain areas of the camera's view will set off a motion alert."]
["What are your office hours tomorrow?","We are open Mon-Fri from 9am-12pm and 1pm-6pm excluding holidays."]
["How do I restart the doorbell?","To restart the doorbell, there is a reset pinhole on the bottom of it you can hold until the light goes solid green."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) After about 30 seconds, if the light is solid blue, you can name the device if it's not on your account yet."]
["Where do I go to reconnect my device?","To reconnect your device, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. 5) If successful, the indicator light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my security cameras using the Zink setup?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up my security cameras using the QR code setup?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What should I do if my cameras are not connecting?","I would recommend personally to reboot the cameras by unplugging and plugging them in, then going through the QR code setup first if you're able to reach the cameras to get 6FT away properly, as with that setup it's more likely to get multiple online when one camera comes online. With the Zink setup, it doesn't work that way and you would typically have to set up each camera individually more often."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How can I reset and set up my camera?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I connect my cameras to a new account on a new phone?","To connect your cameras to a new account on a new phone, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not showing up in the app?","If your camera is not showing up in the app, you can sync and restart the camera. Watch the light in the camera; it will change to solid green, flashing green, flashing blue, and solid blue. When it is solid blue again, try the LAN Search again."]
["What do I need to do to delete my account?","To delete your account, you need to fill out and return the Data Subject Rights Request form that will be sent to you via email."]
["How do I reconnect my cameras to a new WiFi password?","To reconnect your cameras to your new Wi-Fi network, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to reconfigure camera?","It looks like you have 4 cameras that can use the QR setup (Camera 2 bedroom, House1, Camera 4, and Smart Device). The other 4 use Zink setup. I'd recommend restarting them all and then set up the QR cameras first as they may pull others online when you connect them. In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I connect my cameras to my new Wi-Fi?","To connect your cameras to your new Wi-Fi, follow these steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and that the phone you are using for setup is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions to enter your WiFi password (case sensitive). 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen, keeping about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I change my Wi-Fi router settings for my camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["What should I do if I don't see a light on the camera?","If you don't see a light on the camera it could indicate a power issue. To test if the camera has power, cover the front of the camera to trigger the red night vision lights. If those come on, the camera has power."]
["Do I need to do the QR code setup with all of my cameras?","Yes, you might need to do the QR code setup with all of your cameras, but the cameras do try to share the Wi-Fi with other cameras in the area once one connects. So you might find multiple cameras are online after doing the QR code with one."]
["Where do I find the location settings on my phone?","You can find the location settings by going to Settings > Privacy & Security > Location Services, then turn on Location Services."]
["How do I enable location for the Funlux app?","To enable location for the Funlux app, go to Settings > Funlux > Location and set location to 'While using the app', then enable precise location."]
["How do I set up the camera using the QR code method?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I watch for when setting up my camera?","You would watch the light in the camera to see if it changes to a flashing blue and then to a solid blue."]
["What should I do if I encounter an 'add failed' message after entering my Wi-Fi password?","You can unplug the camera and plug it back in. You may also want to unplug the other camera that is not set up yet."]
["What is the setup process for the other cameras on my account?","The other two cameras on your account will use the Zink setup."]
["What should I do if I want to schedule a callback appointment?","You can tap on Schedule Call if you would like to make a callback appointment."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I update my camera to a new wifi?","To update your camera to a new wifi, go to your wifi settings on your phone, forget the wifi network you're setting the cameras up to, then when it reappears, reconnect to it. You will have to re-enter the password when you reconnect."]
["What does a solid blue light on my camera mean?","A solid blue light means the camera is connected."]
["What should I do if my camera is not showing a live feed?","If your camera is not showing a live feed, please restart it and ensure it goes solid blue again. Once it is solid blue, try viewing the live feed."]
["How do I set up my cameras without the original box and QR code?","Make sure your smartphone is connected to 2.4GHz wifi then on the Smartz app tap on 'Devices', scroll down and tap on 'Add device'. Follow the in-app instructions to complete your setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How do I set up my Zmodo camera with a new mesh Wi-Fi system?","To set up your Zmodo camera with a new mesh Wi-Fi system, ensure your phone is connected to the 2.4GHz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed there. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it goes solid blue, you can name the device if it's not on your account yet. If it doesn't go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my Zmodo camera is not connecting to the new mesh Wi-Fi?","If your Zmodo camera is not connecting to the new mesh Wi-Fi, ensure that the camera is powered on and connected to the correct 2.4GHz network. You may also want to unplug your old router and try setting up the camera again. Restart the camera and when it returns to blinking green, show it the QR code from the app. If it still does not connect, consider checking the compatibility of your camera with the new mesh system."]
["What should I do if I have issues with my Zmodo cameras and a new Wi-Fi mesh system?","If you have issues with your Zmodo cameras and a new Wi-Fi mesh system, first ensure that your cameras are compatible with the new system. You can try setting up the cameras again by connecting your phone to the 2.4GHz network, ensuring the camera is powered on, and following the setup instructions in the app. If problems persist, consider reaching out for further assistance or looking into newer camera models that are compatible with your mesh system."]
["How do I update my WiFi so my cameras will reconnect?","To set your camera up with the updated WiFi, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP. It will show no internet access, which is fine. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If it just flashed blue but did not go solid, let support know."]
["How do I set up the camera with a new Wi-Fi network?","To set up the camera with the new Wi-Fi network, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my cameras?","To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What are the hours for support?","Monday to Friday 9AM CST to 6PM CST it is currently 4PM CST."]
["How do I set my camera up after changing my router?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["Am I going to lose my subscription after changing the wifi?","Setup does not affect the subscription."]
["How do I set up my cameras after changing my internet provider?","You can try setup where the cameras are mounted but if you have trouble setting them up you may need to move them close to the router and set them up there. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How can I talk to a live representative in customer service?","You have been connected with a Customer Care Agent already."]
["How do I set up my cameras to connect to a new network?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the QR code is too small to scan?","If the QR code is small, please try turning your font size and screen zoom down."]
["Do I need to delete the device first from the app?","No, the device does not need to be deleted."]
["What is the warranty period for cameras purchased from a verified seller?","If purchased new from a verified seller, they would have a 1 year warranty from the date of purchase."]
["How do I set up the camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the camera does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What is the phone number for support?","The chat does not provide a specific phone number for support."]
["Will the camera still be connected if I unplug it to move it?","The camera will attempt to reconnect on its own when you plug it back in."]
["Will unplugging the camera mess up the pairing?","Now that you have connected the camera to your Wi-Fi network, it has that Wi-Fi network information saved in the camera. It will try to reconnect to the Wi-Fi network when you plug it back in."]
["What should I do if the camera is not coming back online after plugging it back in?","You can try the setup again. If it still does not connect, then it is likely that the camera is not getting a strong enough signal from the router to connect."]
["How do I add a camera to my account using the Zmodo app?","Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it."]
["What should I do if the camera light is solid blue?","If the camera light is solid blue, it means the camera is connected to your Wi-Fi network. You can try to add the camera to your account with a LAN Search in the app."]
["What should I do if the app does not find my camera?","If the app does not find your camera, make sure your phone is connected to the same Wi-Fi network as the camera. You may need to tap on 'Search Again' a few times as it can take a minute or two to find the device after it reconnects."]
["What does it mean if the camera light changes to solid green?","If the camera light changes to solid green, it indicates that the camera is rebooting and reconnecting to the network."]
["Do you charge to assist with technical support on the cameras?","No, we do not charge for technical support on the cameras."]
["How do I set up my camera using the QR code?","To set your camera up using the QR code, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. Make sure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I reset my security cameras?","To reset your security cameras, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera is not displaying any status light?","Please restart the camera. It will start off solid green when plugged in, then go to flashing green."]
["How can I view live video from my camera?","You'll want to view live on the home page rather than devices."]
["What should I do if my battery operated wireless Zmodo camera is not turning on?","Press and hold the power button located next to the plug for the charging port, which has a Power icon next to it."]
["How do I set up my Zmodo camera after it starts blinking green?","You can now go through the QR code setup. Here are the setup directions: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["How do I reconnect my cameras to my new modem?","Open the Smartz Eaze app and tap on Devices. Tap on Add Device and follow the instructions in the app. It will ask you to enter the Wi-Fi password and then you will get a QR Code on your phone screen. Align the camera lens with the QR code on your phone screen, hold the phone screen close to the camera and pull it back to 8-10 inches."]
["Where are the setup instructions for my cameras?","Open the Smartz Eaze app and tap on Devices. Tap on Add Device and follow the instructions in the app. It will ask you to enter the Wi-Fi password and then you will get a QR Code on your phone screen. Align the camera lens with the QR code on your phone screen, hold the phone screen close to the camera and pull it back to 8-10 inches."]
["How do I connect my camera to my account using the Zmodo app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not found during the LAN Search?","If your camera is not found, you can sync and restart the camera. You will see the light in the camera change to a solid green, and then it will reboot and reconnect and will change back to solid blue. When it changes to solid blue, try the LAN Search again. You may need to tap on Search Again a couple of times as it can take a minute or two to find the device after it reconnects."]
["Will my Zmodo security cameras work with a 5G network?","5GHz wifi routers have a 2.4GHz wifi channel. If the 2.4GHz wifi channel hasn't been set up yet on your router, you can contact your internet service provider or router manufacturer for help getting that set up. Then you will be able to set up your Zmodo wifi camera."]
["How do I set up my camera using QR code?","To set up your camera using QR code, follow these steps: 1) Make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. 2) Open the app and hit the plus in the top right of the home page, then select the QR code option. 3) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 4) Enter your network's password (case sensitive). 5) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start blinking blue. 6) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue, take a screenshot of the QR code and send it for further assistance."]
["How do I enable location services?","Go to your phone settings and check your Location settings. Then just double check the app permission and make sure it is allowed to use your location while using the app and if there is a Precise Location permission, then turn that on, as well."]
["What should I do if my camera is not connecting after changing the Wi-Fi password?","Make sure to turn the brightness on your phone all the way up. When you have the QR Code on your phone screen, hold it close to the Zmodo camera lens and slowly pull it back. Watch the light in the camera closely and let me know if it changes at any point."]
["What should I do if I don't see my camera in the app after trying to re-add it?","You may just need to restart the app to get it to refresh and show the camera."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. When you show the QR Code on your phone screen to the camera, you can also hold the phone screen close to the camera and pull it back. Watch the light in the camera to see if the light changes from the flashing green."]
["Will the camera still be on the current subscription after setup?","There has been no change to the subscription. The camera is still subscribed."]
["If I am setting up the cameras to different wifi, do I have to reinstall them all again?","If you are setting up the cameras to different wifi you would need to go through the setup process again to get them online and connected to the new wifi."]
["What should I do to set up my cameras to a different wifi?","You would want to unplug the router that the cameras are currently setup to, keep only the 4 cameras powered on, that will get them to blink green. Make sure your smartphone is connected to 2.4GHz wifi the router that you want the cameras setup to. Then go through the setup process to set them up to different wifi. Make sure the other cameras are unplugged so they don't get setup to the other wifi."]
["Can I set up my cameras using Zink setup?","You should be able to set them up using Zink setup."]
["How do I refresh the app to see the newly added camera?","If it doesn't immediately show on your home page of your app, please pull down on the home page to refresh and it should then show up."]
["How can I add my new camera to a group with my other cameras?","You can hit settings right of my devices on the home page, tap on your group, then tap on edit group at the bottom and add it, then save it."]
["How do I set up my camera?","To set your camera up, you'll need to use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Select the number of devices you're setting up. If you have troubles, unplug all but one camera and go one at a time. Connect to the network named ZMD_SAP, which may show no internet access, and return to the app. Enter the name and password of your 2.4Ghz network, ensuring both are case sensitive. Watch the camera indicator light; it should flash blue and then go solid blue if successful."]
["Do I need to plug in my ZMD SAP router for setup?","There is no ZMD_SAP router. If you mean your NVR, it is not needed for the setup of the cameras."]
["What does a solid blue light on my camera mean?","A solid blue light implies that the camera is connected."]
["What should I do if my camera is offline?","Restart the camera by unplugging it and plugging it back in. It should go solid green, then blinking green, and then check if it returns to solid blue again. If it does and is still offline, you can also try restarting your router."]
["Why might the ZMD SAP not show on my wifi list?","The ZMD_SAP network is produced by the offline cameras and only broadcasts when the camera is in setup mode. If the camera is already connected to something else, it may not show up."]
["How do I set up my cameras?","To set up your cameras, use the Zink setup. Remain within 10 feet of the camera throughout the setup process and in the same room as the device. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP by hitting the 'Tap here to begin setup' button. 3) Enter the name and password of your 2.4Ghz network (case sensitive). 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let support know whether it flashed blue briefly or swapped between blue and green."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my cameras?","To connect your cameras, tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap 'Start Installation' at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my cameras say they are not supported by 5G?","The app will always tell you that 5 GHz Wi-Fi networks are not supported. That does not mean that the network you are connected to is a 5 GHz network. Pretty much every router produces a 2.4 GHz network by default."]
["How do I cancel my subscription?","To cancel your subscription, go to the Google Play Store app. Then tap on your profile at the top right. From there, navigate to 'Subscriptions,' and tap on the subscription to find the cancellation option. If you do not have access to an android device currently you can follow this guide on how to cancel your subscription via Google: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid"]
["How do I set up my camera if it is currently offline?","To set your camera up, make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["What should I do if I cannot locate the ZMD_SAP network for my camera setup?","The camera does not use the Zink setup; it uses the QR setup. Follow these steps: 1. Ensure your WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network. 2. Open the app, go to the home page, tap the plus sign in the top-right corner, and select the QR Code option. 3. Tap 'Start Installation' or 'Next' to begin. 4. Enter your WiFi password (case sensitive) when prompted. 5. After entering the password, tap 'Next' to generate a QR code. 6. Align the camera lens with the QR code displayed on your phone screen, keeping about 8 inches of space in between. 7. If this is the initial setup, you will be asked to name the device for easy identification."]
["What if I don't have a 2G network for my camera?","The WiFi network you used for the Zink setup with the other cameras will work. Our cameras won't connect if the WiFi network is only 5G. If your other cameras are connected, that means you have a dual network with both 5G and 2.4G, which is perfectly fine. It's only an issue if the network is only 5G."]
["What should I do if my camera has a blinking green LED?","If your camera has a blinking green LED, it indicates that it is booting up and ready to be set up. Make sure that only this camera is plugged in, and if it has been plugged in for a while, unplug and plug it in again. Then, check your phone's Wi-Fi settings to see if there is a Wi-Fi network named ZMD-SAP. If you see that, the camera uses the Zink setup; if not, it uses the QR setup."]
["How do I perform the Zink setup for my camera?","To perform the Zink setup, follow these steps: 1. Ensure that your Wi-Fi network is operating on the 2.4GHz frequency. 2. Open the app and go to the home page. Tap the plus sign in the top-right corner, then select the Zink option. 3. Enter the number of devices you are trying to set up and tap the check mark or next. 4. Tap on 'Tap Here to begin setup' and follow the onscreen instructions. 5. When prompted, select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password (case sensitive)."]
["What should I do if the app says 'internet may not be available' during setup?","If the app says 'internet may not be available,' you should select 'always connect.' This message is normal as the camera does not have internet access during setup. Stay connected until the camera is set up."]
["What permissions should I check for the Zmodo app to ensure proper setup?","You should check the following permissions for the Zmodo app: location (should be allowed), nearby devices (should be set to 'while using'), camera, notifications, and photos and videos (should be allowed)."]
["这些相机可以使用什么类型的Wi-Fi网络？","这些相机将与 2.4Ghz wifi 网络兼容。所有现代路由器通常都应该能够广播 2.4Ghz 网络，并且通常默认情况下会这样做。"]
["摄像头灯的不同颜色表示什么？","绿色闪烁表示准备好设置。蓝色闪烁表示正在尝试连接。蓝色常亮表示已连接。"]
["How to add a camera?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Smartz Eaze app and tap on Devices. Tap on Add Device and then tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not connecting?","If your camera is not connecting, please check the color of the indicator light. If it is solid blue, you may need to refresh the app or log out and back in again to see the camera on your account."]
["How do I add a camera back to my account if it has a solid blue light?","You can try a LAN Search in the app if the light in the camera is solid blue. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not found during the search?","You can try turning off the guest network and set it up to your regular network. You can also try searching again on both the Guest network and the regular 2.4 GHz network to see if you can find it on either. Tap on Search Again a few times if it does not find it on the first search."]
["How can I connect my camera with my new Wi-Fi network?","You can forget your Wi-Fi network while you do the setup and then reconnect after you setup the camera. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to remove the camera from my account to resync them?","No, you would not need to remove the camera if it is already on your account."]
["How do I connect all of my cameras?","You would setup all of the cameras on your account with the QR Code setup."]
["How can I tell if my camera is connected?","You will know it is connected with a solid blue light in the camera."]
["How do I set up my camera using the Zink setup?","To set your camera up using the Zink setup, remain within 10 feet of the camera throughout the process. Hit the plus button on the top right of the home page and choose Zink. Select the number of devices you're setting up. Connect to the network named ZMD_SAP. Enter the name and password of your 2.4Ghz network. Watch for the camera indicator light to flash blue, indicating a successful connection."]
["What should I do if my camera is blinking green?","If your camera is blinking green, it may indicate a connection issue. Follow the Zink setup instructions to reconnect the camera. If the camera flashes blue temporarily but returns to flashing green, please check whether it just flashed blue for a bit or swapped rapidly back and forth between blue and green."]
["How do I set up my camera with the ZINK app?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue. 5) If it goes solid blue, you can name the device if it's not on your account yet. If it doesn't go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How can I reset the password for my account?","You can reset the password to the account by tapping on Forgot Password on the login screen and resetting the password."]
["How do I set up my camera with Ezlink?","You would tap on the plus sign in the top right corner. Tap on Legacy and then Ezlink Devices. You should now be in the Ezlink setup. It will ask you to power on the device and then swipe the screen and press Next. You will enter the password for your Wi-Fi network. Both the password and the network name cannot have spaces or special characters. Once you enter the password and tap Next, then a QR code will appear on the screen. Hold the phone screen to the camera so that the camera can read the QR code. The light on the camera should be solid blue if it connects successfully."]
["What should I do if the QR code setup is not working?","You need to switch your phone from dark mode to light mode in the display settings, as the QR code setup does not work in dark mode. After changing to light mode, try the QR code setup again."]
["How do I set up my camera after resetting it?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in this email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I set up my mini cam?","The cameras on your account will use the QR Code setup to connect to the Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the cameras?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if the camera is not booting up?","Solid green should only occur when first restarted as it boots up. If it is staying solid green, that means the camera is not booting up. Make sure it is plugged into a wall outlet without any sort of extension cable."]
["What are the steps to set up the camera using Zink?","In order to set your camera up using Zink, you'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. 1) You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1 you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. 2) The next page will ask you to connect to a network named ZMD_SAP by hitting the Tap here to begin setup button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. 3) This next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. 4) The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. 5) If the camera flashed blue temporarily but did not go to solid blue, please let me know whether it just flashed blue for a bit before returning to flashing green or if it swapped rapidly back and forth between blue and green temporarily."]
["What should I check if I receive a failure message during setup?","The failure message implies it cannot communicate with the camera. Some things to check would be making sure you're within 10 feet of the camera, make sure you're still connected to ZMD_SAP, and turning off your cellular data until you finish the setup."]
["How do I set up my camera to WiFi?","To set up your camera to WiFi, make sure your camera is powered on and flashing green. Tap the '+' icon on the app home screen in the top right. Tap 'Start Installation' at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow the on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera to connect to Wi-Fi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I change my WiFi network from 5Ghz to 2.4Ghz?","You would connect to your 2.4Ghz wifi network instead of your 5Ghz wifi network in your phone's wifi settings. You'll notice that your current wifi network says 5G at the end of the name so you'll want to look for another network of yours that does not say 5G."]
["How do I set up the camera using the QR code method?","To set up the camera you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["If new internet is 5g will it not work?","The cameras have to be set up on a 2.4Ghz network. 5Ghz networks aren't compatible, but all modern routers should be capable of 2.4Ghz networks and unless you've specifically disabled it, it's likely already active by default."]
["Is Zink setup on the phone app or website?","Setup can only be done on the phone app."]
["How do I set up my camera on a new Wi-Fi network?","To set your camera up on a new Wi-Fi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Will I need to show the QR code to each camera?","If one camera successfully connects, it will share the Wi-Fi information with other nearby cameras, so you may not need to show the QR code to all of them. However, for any cameras that do not connect after showing one, you will need to show the code to them as well. You may need to regenerate the QR code between attempts if it goes away."]
["How do I change my home wifi network for my cameras?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. To set up with the Zink setup, please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do if I can't find or connect to the ZMD_SAP network?","If you don't see the ZMD_SAP network and the camera is flashing green or blue, then the camera may use the QR code setup now, not the Zink setup."]
["What should I do if my front and back camera are stuck on loading?","If your cameras are stuck on loading, they may be offline. You can try resetting the cameras in the app and reconnecting them to the Wi-Fi network. Make sure to check the light on the camera when you plug it in; a flashing green light means the camera is ready for setup."]
["How do I set up my camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to remove the camera from my account before adding it back?","No, you do not need to remove the camera from your account."]
["What does a flashing green light on the camera mean?","A flashing green light means that the camera is ready for setup."]
["What should I do if the camera keeps timing out during setup?","If the camera keeps timing out during setup, ensure that you are showing the QR code to the camera properly. Hold the phone screen close to the camera lens and pull it back while watching the light in the camera for any changes."]
["Does it matter if the antenna is on the camera?","Yes, it matters a lot. The antenna needs to be connected to the camera for proper functionality."]
["Will I still have access to my free trial if I had technical issues?","Yes, the cameras are still on the free trial and will start recording now that they are back online."]
["Is there a TV app for cameras?","There isn't a TV app though."]
["Can I view my cameras on a computer?","You can view your cameras on the web app from a computer: user.zmodo.com."]
["Will HD cameras work or is there a different cable for HD?","Your NVR would be compatible with 3rd generation 1080p sPoE cameras but we no longer have those in stock."]
["How do I add my camera to the Zmodo app?","Make sure your phone is connected to 2.4GHz wifi (the same router that the cameras would connect to), then on the Zmodo app tap on the + sign in the upper right corner, then tap near the bottom of the screen where it says 'tap here to add it'."]
["How long does it take for the camera's indicator light to turn solid blue?","It takes just a few seconds."]
["How do I change the WiFi network for my cameras?","To change the WiFi network for your cameras, follow these QR Code Setup steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network. 2. Access QR Code Setup: Open the app, go to the home page, tap the plus sign in the top-right corner, and select the QR Code option. 3. Initiate Installation: Tap 'Start Installation' or 'Next' to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions to enter your WiFi password (case sensitive). 5. Generate QR Code: After entering your password, tap 'Next' to generate a QR code. 6. Position the Camera: Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will ask you to name the device for easy identification."]
["How do I update my payment?","It looks like the processor for your subscription is Google, to update your payment info you would go to your Google account subscriptions then update the billing there for the subscription. To get to the Google account subscriptions you would open the Play Store, click your Google profile, then click payments and subscriptions, then you can go to both Payments section and subscription sections to view the plan details and billing details."]
["How to send a screenshot?","You can attach it to the chat. If you are having trouble attaching it to the chat, you can email it to support@zmodo.com."]
["Do you have steps to bind the others I do in the future?","The default time zone will be central time as that is our time zone. If you need to change that, you can go to the live view, hit the settings gear in the top right, then the ... in the top right of the settings page and select the Device Time Zone option."]
["If I close the app I will lose this chat?","No, the chat will remain active for 7 minutes from the time of the last message so as long as you're back by then, it will still be here."]
["How do I set up my Zmodo camera model ZP-IBH23-w?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then scan the QR code to begin the QR setup. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["¿Cómo puedo registrar las cámaras de nuevo después de cambiar de WiFi?","Asegúrate de que estás conectado a tu red de 2,4 GHz y no a la red de 5 GHz. Luego, realiza la configuración del código QR mientras estás conectado a la red de 2,4 GHz."]
["¿Qué debo hacer si la cámara no se registra después de mostrar el código QR?","Asegúrate de que la cámara esté desconectada y luego enchúfala nuevamente. Observa la luz de la cámara mientras muestras el código QR. Si la luz cambia a azul parpadeante, significa que la cámara está configurada y en línea."]
["¿Puedo volver a conectar mi teléfono a la red de 5 GHz después de configurar las cámaras?","Sí, una vez que las cámaras están conectadas a la red de 2,4 GHz, puedes volver a conectar tu teléfono a tu red de 5 GHz si lo deseas."]
["How do I change the WiFi network for my new camera?","To change the WiFi network for your new camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["What should I do if I receive a failure message while setting up my cameras after changing my router/modem?","First, restart the app. Then unplug all of the cameras and plug in just one camera. This way, you are only connecting to one camera that you are right next to."]
["How do I reconnect my camera after changing the WiFi?","To reconnect your camera after changing the WiFi, follow these QR Code Setup steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network. 2. Access QR Code Setup: Open the app, go to the home page, tap the plus sign in the top-right corner, and select the QR Code option. 3. Initiate Installation: Tap 'Start Installation' or 'Next' to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions to enter your WiFi password (case sensitive). 5. Generate QR Code: After entering your password, tap 'Next' to display a QR code. 6. Position the Camera: Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space. The camera will read the QR code automatically. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will ask you to name the device for easy identification."]
["Are all cameras only compatible with 2.4GHz?","Yes, all of our cameras only use 2.4GHz."]
["How do I connect my cameras to a new Wi-Fi network?","To connect your cameras to a new Wi-Fi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does a flashing green light on my camera mean?","If the light is flashing green, then that means it is ready for setup."]
["How do I set up my camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I change the wifi?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["¿Cómo configuro la cámara después de cambiar el WiFi?","Para configurar la cámara, utilizarás el método del código QR. Abre la aplicación y haz clic en el ícono '+' en la esquina superior derecha, luego selecciona Código QR. Elige 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Sigue las instrucciones en pantalla, ingresa tu contraseña de WiFi (recuerda que distingue entre mayúsculas y minúsculas) y toca 'Siguiente'. Se generará un código QR. Alinea la lente de la cámara con el código QR en la pantalla de tu teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["What does a blinking red light on the camera mean?","Blinking red means the camera is in setup mode."]
["How do I set up my camera using a QR code?","Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR code setup?","Make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["How can I cancel my subscription via Apple?","You can follow this guide on how to cancel your subscription via Apple: https://support.apple.com/en-us/HT202039."]
["How do I change my subscription to a 1 camera plan?","Go to the cloud tab in the app, choose to subscribe, and then subscribe for only the one camera you want subscribed. As it is a downgrade, the next renewal date would then roll into your new 1 camera subscription."]
["How can I view the details of my subscription in the app?","Go to the Cloud tab on the mobile app and scroll down to the bottom. You should see an overview of your subscription, click on 'View Detail'. Then select 'Edit' next to 'Enabled Devices'. Any device with the checkmark will be enabled after tapping 'enable' at the bottom."]
["How do I connect my cameras to a new Wi-Fi?","In order to set your camera up, you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page, please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my outside camera if there is no picture coming through to my phone?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How to get ur device to work with a different network?","To set up the camera on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow the on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. When you show the QR Code to the camera, try holding the phone screen close to the Zmodo camera lens and slowly pull it back. Watch the light in the camera closely and let me know if the light changes while you are showing the QR Code to the camera."]
["How do I set up my cameras with a new WiFi network?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select scan the QR code I sent above. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I reconfigure the camera?","This camera uses Zink setup. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What are some tips to get Zink setup to work?","Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I connect my cameras to a new Wi-Fi network?","You connect cameras through your app, not through the NVR. To connect the cameras, use the Zink setup: click on the '+' icon on the app home screen in the top right, select ZINK, and follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["What should I do if my cameras are connected to another account?","You can unbind the cameras from the previous account. You will need to provide the Device IDs for the cameras and possibly the invoice or order information from the purchase of the cameras."]
["How do I sync my cameras to my new router?","To set up the three cameras on your account you will use the QR code method. Open the app and tap on Devices and then tap on Add Device. Follow on-screen instructions and the app will ask for your Wi-Fi password. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How to connect camera to wifi?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect the cameras to a new Wi-Fi network?","To connect the cameras to a new Wi-Fi network, you will do the initial setup method. The indoor Pivot cameras will use the Zink setup and the outdoor cameras will use the QR Code setup."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I get a QR code for setup?","The QR code is generated in the app during the setup process I described."]
["How do I open the app?","You would open the app on your phone by tapping its icon. Or from the app store as you sent a picture of earlier you could tap open there."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up the camera after changing WiFi?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What does it mean if my camera is blinking green?","A blinking green light on your camera indicates that you should proceed with the QR Code setup. My previous message has the setup instructions."]
["What does it mean if my camera is showing a blue light?","A blue light on your camera means that the camera is showing online."]
["What should I do if the camera doesn't recognize the QR code?","Please swap to light mode as dark mode can cause issues with the camera reading it properly. Additionally, you are using a 5Ghz network and will need to swap to a 2.4Ghz network as the cameras are not compatible with 5Ghz networks."]
["How do I add a camera to my account?","You can add it to the account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up my Zmodo camera if it says it can't establish a secure connection?","To set up your Zmodo camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, you can name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What setup method does the camera use?","For that camera, it only uses the QR code setup."]
["What should I do after the QR code setup?","At the end, take a screenshot of the QR code and send that to me to review that it's generating properly."]
["Do the cameras connect to the 2.4 GHz network?","Yes, the cameras connect to the 2.4 GHz network."]
["How long will the chat remain open?","The chat will remain open for at least 7 minutes. If the chat closes, then you can open a new chat."]
["How can I add new wifi?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I reconnect my smart doorbell to WiFi?","If you see the ZMD_SAP network, then you will do the Zink setup. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["What should I do if my smart doorbell is flashing green?","If your doorbell is flashing green, it indicates that it is in setup mode. You should check your phone's WiFi settings and see if you can locate the wireless network named 'ZMD_SAP'."]
["¿Cómo vuelvo a este chat?","El chat permanecerá abierto durante al menos 7 minutos, por lo que puedes volver a abrirlo."]
["¿Cómo puedo asegurarme de que estoy conectado a la red de 2,4 GHz?","Puedes ir a la configuración de Wi-Fi y mirar la red a la que estás conectado. Asegúrate de que sea tu red de 2,4 GHz y no una red de 5 GHz o de invitados."]
["¿Qué debo hacer si no estoy conectado a la red de 2,4 GHz?","Conéctate a tu red de 2,4 GHz. Luego, una vez conectado, toca el botón de configuración al lado de la red y toca 'Olvidar esta red'. Eso olvidará la red y aparecerá en la lista de redes disponibles. Luego puedes tocarlo e ingresar la contraseña de Wi-Fi para volver a conectarte a la red."]
["How do I set up the cameras on my account with new WiFi?","To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What color should the light be when reading the QR code?","If the indicator light is blinking green that means it is in setup mode. When the camera is communicating with your router the indicator light will be blinking blue, when the indicator light switches to solid blue that means it has connected to your network."]
["What are the Zmodo QR code instructions?","Zmodo QR code instructions: -First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. -The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means it is ready to be setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. *The QR code will be displayed on the app during setup. ***The camera should be next to your router during setup, 5ft or less to your router***"]
["What should I do if my camera is blinking blue and trying to establish on new WiFi?","The cameras are only compatible with 2.4Ghz networks. If you've disabled your 2.4Ghz network for some reason, you would need to re-enable it. Most routers have both the 2.4Ghz and 5Ghz networks broadcasting under the same name and password by default."]
["How do I set up my camera on a 2.4Ghz network?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will ask you to name the device if it’s not on your account yet."]
["How do I set up the camera using QR Code?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if my camera appears solid blue when trying to set it up?","That camera is unbound, and it looks like you have connected it to your Wi-Fi network. You will want to do a LAN Search in your app to connect it to your account. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if the app says no existing devices found on the LAN?","You should see the light change to a solid green. Then the camera will reboot and reconnect. When it changes back to a solid blue, you can try the LAN Search again. You may want to tap on Search Again a few times as it can take a couple of minutes to find the camera after it reconnects."]
["How can I set up my camera with the QR Code?","You can set it up with the QR Code setup now after the camera has been reset."]
["¿Cómo vuelvo a resetear las cámaras porque se desconfiguraron al cambiar el Wi-Fi?","Para configurar las cámaras en su cuenta utilizará el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["How do I set up the camera with the new Wi-Fi network?","To set up the camera, you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I do the Zink setup for the camera?","To do the Zink setup, please click on the '+' icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["What is the difference between the Smartz Eaze app and the Zmodo app?","The Smartz Eaze app is a newer app. Not all of the features are currently released, but it is designed more to be a property management app and system. At the moment, the features between the apps will be quite similar for the cameras."]
["Can I use the Zmodo app for a new camera?","Yes, you can continue to use the Zmodo app for a new camera."]
["Can I use the same account between the Zmodo app and the smatz app?","Yes, you can use whichever app you want and you can use the same account between the two apps."]
["What should I do if nothing happens when I scan the QR code?","If nothing happens when you scan the QR code, try unplugging the camera, plugging it back in, and then attempt the QR Code setup again. Hold the phone screen close to the Zmodo camera lens and pull it back while watching the light on the camera."]
["What does it mean if the camera light is flashing blue?","If the camera light is flashing blue, it means it is reading the QR Code and trying to connect."]
["What should I check if the camera is not connecting after scanning the QR code?","Make sure the camera is plugged in next to the router and that your phone is connected to the 2.4 GHz network, not the 5 GHz or Guest network. If necessary, forget the network on your phone and reconnect to it using the correct Wi-Fi password."]
["How can I ensure there are no typos in my Wi-Fi password when entering it in the app?","When entering the Wi-Fi password in the app, tap on the eye icon so that you can see the password and double-check that there are no typos."]
["How do I connect multiple cameras to a new Wi-Fi network?","Each setup connects one camera. So you would need to do the setup with the other cameras to connect them to the new network."]
["How do I connect my cameras to a new Wi-Fi network?","The cameras on your account will use the QR Code setup method to connect to a new Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to do the setup for each mobile device?","You may need to do the setup for each camera. When you setup one camera it will look for other cameras and try to give them the Wi-Fi information, as well. So you may only need to do the setup with one camera, but you may need to do the setup on multiple cameras."]
["How do I set up my Zmodo doorbell camera?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect to the internet?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I reset my cameras to connect to a new Wi-Fi network?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Do I need to set up each camera separately?","When you set up one camera, it will look for other cameras and try to set them up. You may only need to do one setup, but you may need to do multiple setups."]
["How do I set up my camera using the QR code setup?","Here are the directions for QR Code Setup:\\n\\n1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to.\\n\\n2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option.\\n\\n3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process.\\n\\n4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive.\\n\\n5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen.\\n\\n6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code.\\n\\n7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What does it mean if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means it is ready to be setup."]
["How do I set up my camera using the QR code?","Please click on the “+” icon on the phone app home screen in the top right > select QR Code. Please follow the instructions given on the screen. Face the camera lens toward the QR code, the camera will read the QR Code displayed on your phone screen. The QR code will be displayed on the app during setup."]
["What should I do to ensure a smooth QR setup?","To ensure a smooth QR setup, make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed for the app, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. The camera should be next to your router during setup, 5ft or less to your router."]
["If I bring this camera back to its former network, do I have to drop and re-add the camera?","You don't have to delete the camera to set it back up again, but if you do want to change the network, as long as the camera is online, you can reset it in the app and then go through the setup with the other network info to connect the camera to that network."]
["Do you have staff that could review videos of weird phenomenon and might be able to share feedback on them, based on a lot of other people’s similar submissions?","We do take submissions as long as those videos were taken on our cameras. Several people have submitted paranormal and orb videos as well as funny, animal, cute videos and we have posted them in the past. You can send any videos you wish to share with us to Support@zmodo.com."]
["Where do you guys share them?","It's the marketing team that reviews submissions and they would be the ones to communicate with you, not the customer care department."]
["What are the meShare QR code setup instructions?","If the indicator light on the camera is blinking green, it is ready to be setup. For the QR setup to go smoothly, you should make sure that your phone is connected to your 2.4GHz wifi network, the location settings and permissions on your phone and app are enabled/allowed, and your phone's brightness level is very bright. Turn lights on in the room you are doing setup in too. Tap the '+' icon on the app home screen in the top right. Please scan the attached QR code when it asks for your startup guide. Follow the in-app instructions to complete setup. *The camera should be next to your router during setup, 5ft or less to your router*."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, it is ready to be setup."]
["How am I supposed to reset the camera model ZP-IBH23-W?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera to is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' and follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I reconnect the cameras?","The cameras on your account will use the QR Code setup method. Tap on Devices at the bottom and then tap on Add Device. Tap on Get Ready, enter your Wi-Fi password, and tap on Next. Then show the QR Code on your phone screen to the camera."]
["Where can I get the QR code?","You can use either the meShare app or the Smartz Eaze app. The cameras can be viewed in either app. You make it on your phone screen using the app."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the light should go solid blue, and the app will prompt you to name the device if it's not on your account yet. If it doesn't go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["¿Cómo puedo configurar mi cámara a la nueva red wifi?","Para configurar su cámara, primero deberá asegurarse de que su teléfono esté conectado a la red de 2.4 Ghz en la que desea configurar la cámara y que la cámara esté encendida y con su luz indicadora parpadeando. Una vez hecho esto, puede ingresar a la aplicación y seguir las instrucciones a continuación. 1) Presione el signo más en la parte superior derecha de la página de inicio y seleccione la opción Código QR. 2) Continúe hasta llegar a la página donde le solicita la contraseña. En esa página, asegúrese de que aparezca el nombre de su red después de donde dice 'Su(s) dispositivo(s) se conectarán'. Si no, por favor hágamelo saber. 3) Ingrese la contraseña de su red. Tenga en cuenta que distingue entre mayúsculas y minúsculas. 4) La siguiente página mostrará un código QR en la pantalla del teléfono que deberá mostrar a la cámara sosteniéndolo a entre 6 y 8 pulgadas de la lente de la cámara. Si lo lee, la luz indicadora de la cámara debería comenzar a parpadear en azul. 5) Si tiene éxito, la luz indicadora debería volverse azul fija y la aplicación le pedirá que le dé un nombre al dispositivo si aún no está en su cuenta (de lo contrario, puede salir de la configuración en este punto si ya la tenía encendida)."]
["¿Cómo puedo cancelar mi suscripción?","Si desea cancelar, deberá hacerlo a través de Google, ya que es allí donde está suscrito. Aquí te dejamos un enlace con más información sobre cómo cancelar. https://support.google.com/googleplay/answer/7018481"]
["Do I have to reset each camera when I change my router's password?","When you change your router's password, the cameras will need to be set back up. It looks like all but your CH08 FYE cameras use Zink setup. When going through the setup, you could choose the number of devices left to be set up at which point if you connect one, it will try to share the information to other nearby cameras so you may not need to go through it for every single device."]
["How do I set up my camera after changing my router password?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below: 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How can I connect my cameras to a different Wi-Fi?","To set up the camera on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect my camera to my Wi-Fi network?","Make sure your phone, tablet, or computer is connected to the ZMD_SAP Wi-Fi network and the light on the camera is flashing green. Open a web browser and type the camera's IP Address 192.168.10.1:8087. Type in the name of your network and the password for your network. In UserID type 0. In Client_Count type 1. Press OK and the device should send the network information to the camera."]
["What should I do if the camera light is flashing blue?","If the light is flashing blue, it means that the camera got the Wi-Fi information and tried to connect, but could not connect. You should check the Wi-Fi network name and password to ensure they are correct."]
["What should I do if the camera is not showing up in the app?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network."]
["Will the camera reconnect automatically after a power loss?","Yes, the camera should just reconnect once the Wi-Fi network is back up."]
["Can the new Zmodo cameras connect to my existing app?","Yes, you can connect the new Zmodo cameras to your existing app."]
["How do I set up my new Zmodo cameras in the app?","In order to set your camera up, first make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option, then tap the Battery camera option at the top of the page and follow the instructions there. 2) Continue through until you reach the page where it asks for the password. Make sure it lists your network's name after 'Your device(s) will connect to'. If not, let me know. 3) Enter your network's password (case sensitive). 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if it is not on your account yet. If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for further assistance."]
["How do I set up my camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I set up my camera using LAN Search?","To set up your camera using LAN Search, follow these steps: 1. Make sure your phone is connected to the same Wi-Fi network as the camera. 2. Open the Zmodo app and tap on the plus sign (+) in the top right corner. 3. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. 4. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I set up my camera on a new network?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I take a screenshot on my Android Galaxy S24 Plus?","Typically you can take a screenshot on Android phones by tapping both volume down and the power button at the same time. You do not need to hold them, just quickly tapping both at the same time."]
["Where can I find the plus sign in the Zmodo app?","It is on the home page of the Zmodo app where your devices are listed."]
["How do I scan a QR code using my phone?","The QR code is generated on your phone screen and you scan it with the camera you are trying to set up."]
["What are the Zmodo ZINK setup instructions?","Zmodo ZINK setup instructions: -First go to your phone's settings for the Zmodo app and make sure location is enabled while using the app along with precise location. -Then turn off mobile data for your phone. -The camera should be plugged into a wall outlet as close to the router as possible with just the original power adapter. No extension cables, power strips, or surge protectors. You need to be right next to the camera for the entire setup process. If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have a tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Follow the in-app instructions to complete setup."]
["How do I set up my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; show it to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue. 5) If it turns solid blue, the app will prompt you to name the device if it's not on your account yet."]
["How do I adjust the time zone?","To change the time zone, click live on the camera, click the settings gear in the top right, then click the three dots in the top right, select the name, then type in a new name and save it. This is also the same area where you can change the time by clicking time zone. Just be careful not to click reset or delete."]
["How do I set up my camera with a new router and modem?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) If it turns solid blue, you can name the device if it's not on your account. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["Why is DVR playback not working on some cameras?","It looks like those cameras use the h.265 video coding method. The NVR will use the h.264 video coding method. So the NVR cannot interpret and display the image from those cameras."]
["Can the camera itself play back footage without the DVR?","You will get motion alerts which are 10 seconds clips when the camera detects motion. If you want continuous playback not through your NVR system, then you can subscribe the cameras to a Cloud Plan."]
["What should I do if my camera is blinking green then blue and then goes back to green?","If the light does not change, then that means it is ready for setup and you can try the QR Code setup to connect it. When you get the QR Code on your phone screen, hold it close to the Zmodo camera lens and slowly pull it back."]
["How do I perform the Zink setup for my camera?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I reset my cameras?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["Where do I change the app settings after changing the router?","To update the app settings after changing the router, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my pivot camera is flashing green?","If it is only flashing green then that means it is not online, you will want to go through the setup to reconnect the camera to the internet."]
["How do I reset the pivot camera?","To reset the camera, press on the top and hold it down until it makes a noise. Once it boots back up and starts flashing again, you can proceed with the setup."]
["What does it mean if my doorbell is flashing green?","That means it's currently offline."]
["How do I reboot the camera?","To reboot the camera, disconnect it from power, press the doorbell button to drain it of power, then restore power. You can either take off the face of the doorbell to do this, or you can flip the breaker, then do this and flip it back on."]
["How do I set up my camera?","To set up your camera, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will go solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not go solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What are the QR code setup steps for the camera?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["What are the Zink setup steps for the camera?","1. Check Network Compatibility: Ensure that the Wi-Fi network you want to connect the camera/s to, is operating on the 2.4GHz frequency. 2. Access Zink Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the Zink option. 3. Initiate Installation: Enter the number of devices you are trying to set up, tap on the check mark or next. 4. Connecting to the ZMD_SAP: Tap on 'Tap Here to begin set up' follow the onscreen instructions. The phone may warn you this network has no internet. 5. Wi-Fi Password Entry: The app will prompt you to select or enter your Wi-Fi name (SSID) and enter the Wi-Fi password. Remember the Wi-Fi and password are case sensitive. 6. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I update my WiFi network for the camera?","To set your camera up on a new WiFi network, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Go to devices in the app and hit the Add Device button. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear; hold your phone 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How can I move my cloud service from the garage camera to the shop camera?","You may do so by going to the cloud section of the app, hitting view details on your subscription, then edit next to enabled devices. You can then freely move it around and hit enable at the bottom to save your selection."]
["What should I do if the camera is already on my account but not connected?","You would just do that initial setup. It is fine if the camera is already on your account, it will just connect it to the new Wi-Fi network."]
["What light should I see when the camera is plugged in and powered on?","There will be a green or blue light in the camera when it is plugged in and powered on. It can be difficult to see depending on how the camera is mounted, especially if it is bright."]
["What should I do if the camera light is flashing green?","You would want to show the QR Code on your phone screen to the Zmodo camera."]
["How can I improve the QR Code scanning process with the camera?","You can try increasing the brightness on your phone screen and hold it close to the Zmodo camera when the light is flashing green and pull it back. You may also want to bring the camera down and close to the router for the setup."]
["What should I do if my camera is blinking green?","If the camera is blinking green, you can set it up using QR code setup. Please click on the “+” icon on the app home screen in the top right > select QR Code. Follow the instructions given on the screen. Face the camera lens toward the QR code, and the camera will read the QR Code displayed on your phone screen."]
["What are the camera indicator light meanings?","Camera indicator light meanings: Solid green - powering on or power issue; Blinking green - ready for setup; Blinking blue - communicating with router; Solid blue - connected to your network."]
["What type of Wi-Fi do these cameras need to connect?","These cameras need to connect to a 2.4GHz Wi-Fi network."]
["How do I connect my camera to the wifi?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; show it to the camera from 6-8 inches away. If successful, the camera's indicator light should blink blue and then turn solid blue. 5) If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What should I do if my camera does not connect?","If your camera does not connect, please restart the camera, switch your phone to light mode so the background is not black, and try again. If it still does not connect, go to your wifi settings, forget the wifi network you're trying to connect to, and then reconnect when it appears again. You will need to enter the wifi password to connect."]
["What should I do if my cameras are not recognizing the QR code?","If your cameras are not recognizing the QR code, make sure they are linked to your account. You can refresh the screen or log out and back in again to see the cameras on your account."]
["How would I get the QR code?","You generate the QR code in the app in the QR code setup."]
["What does a solid steady blue light mean?","A solid steady blue means the device connected."]
["How do I set up my camera that is flashing green?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I set my cameras up without having to scan them one by one again to connect to Wi-Fi?","You can use the Zink setup. Remain within 10 feet of the camera throughout the setup process. Hit the plus button on the top right of the home page and choose Zink. Follow these steps: 1) Select the number of devices you're setting up. If you have troubles, unplug all but one and go one at a time. 2) Connect to the network named ZMD_SAP. 3) Enter the name and password of your 2.4Ghz network. 4) Watch the camera indicator light; it should flash blue and then go solid blue if successful. 5) If the camera flashed blue but did not go solid blue, let me know the behavior of the light."]
["How do I make my cameras turn back to flashing green?","You would have to unplug whatever the cameras are connecting to in order to make them go back into setup mode and be able to be set back up again."]
["Which setup process is the easiest for my cameras?","If the cameras drop offline, you would use the QR code setup as the main setup. Rebooting all 3 cameras first can help, as when one camera connects, it tries to get others around it that are closer to come online."]
["What should I do if the QR code setup doesn't work?","If you have trouble with the setup at all, your next step would be to take at least one camera down closer to the router to set it up, then see if the others further away come online from the one inside coming online."]
["What are the customer service hours?","We have live support Monday to Friday from 9 AM to 8 PM."]
["How do I set up my Zmodo Mini WiFi Camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What is the initial setup process for connecting my camera to a new Wi-Fi network?","1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code."]
["Can I use a different cord for my camera?","You may use another cable of a similar length."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support outside of live chat hours?","You can reach out to us via email at support@smartz.cloud."]
["How do I set up my camera using the Zmodo app?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I connect cameras to wifi?","The two cameras on your account will use the QR Code setup method to connect to your Wi-Fi network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera with a new Wi-Fi network?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If it goes solid blue, the app will prompt you to name the device if it's not on your account yet."]
["Can I see the IDs of the devices on my account?","Yes, I can see the IDs of the devices on the account and the ones that were deleted."]
["Was bedeutet es, wenn die Kameras durchgehend blau leuchten?","Wenn die Kameras durchgehend blau leuchten, bedeutet das, dass sie eine Verbindung zu etwas herstellen, aber keine Internetverbindung haben."]
["Was kann ich tun, wenn meine Kameras keine Internetverbindung haben?","Überprüfen Sie die Einstellungen des Routers, insbesondere die Firewall, um sicherzustellen, dass die Kameras nicht blockiert werden. Sie können auch versuchen, die Firewall zu deaktivieren und den Router neu zu starten."]
["Is there a default IP address?","There is not a default IP Address. It would be assigned by your router."]
["Will it send out a DHCP request?","If you plug it in to your router with an ethernet cable, then yes it should get an IP Address through DHCP."]
["How can I contact a customer support agent?","To contact a customer support agent, please refer to the customer support section on our website or use the contact information provided in the app."]
["What should I do if my camera is not accepting the QR code?","Please unplug the camera, plug it back in, and check the light status on the camera. If it starts solid green and then turns to a flashing green light, follow the setup instructions provided in the app."]
["What steps should I follow to set up my camera?","Click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I set up my camera?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) Eventually, the indicator light should turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I add a camera to my account using the Smartz Eaze app?","Open the Smartz Eaze app and tap on Devices and then Add Device. Tap on the four squares in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if my camera is not connecting to my WiFi?","Go into your phone settings, and turn off Cellular data/Mobile data. Then try the setup again. When Cellular data is on, it can cause the list to appear blank, so turning it off can solve that issue."]
["What are the Zink setup instructions for my Zmodo camera?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process. You'll need to tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap here to begin setup button that you'll press and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, you'll then enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive. Here are some tips to get Zink setup to work: Please make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["How do I set up my camera with a new WiFi?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit Devices on the home page and choose the Add Device option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet."]
["How do I set up my camera?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code to the camera from 6-8 inches away. If successful, the indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I set up my Zmodo camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I relink my camera?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do you connect the cameras to Wi-Fi?","Please check your phone's WiFi settings and see if you can locate the wireless network named 'ZMD_SAP'. Then click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Where do I find the set up process on account for new cameras?","To find the setup process for new cameras, you can refer to the instructions provided in the app or on the manufacturer's website."]
["What should I do if I can't find my camera on my devices?","If you can't find your camera on your devices, you will want to restart your app."]
["How do I set up my camera on a new WiFi network?","To set up your camera on a new WiFi network, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet."]
["Do I use 2.5 or 5g?","The camera will connect to the 2.4 GHz Wi-Fi network."]
["What are your hours of availability?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["How can I reach customer support outside of live chat hours?","You can reach out to us via email at support@meshare.com. You may also contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["If I unplug and reconnect my camera, should it be good?","Yes, so long as the place you reconnect it is still within range of the router."]
["¿Cómo configuro la cámara?","Para configurar la cámara, utilice el método del código QR. Abra la aplicación y haga clic en el ícono '+' en la esquina superior derecha, luego seleccione Código QR. Elija 'Iniciar instalación' o 'Siguiente' en la parte inferior de la pantalla para iniciar la configuración. Siga las instrucciones en pantalla, ingrese su contraseña de WiFi (recuerde que distingue entre mayúsculas y minúsculas) y toque 'Siguiente'. Se generará un código QR. Alinee la lente de la cámara con el código QR en la pantalla de su teléfono, dejando aproximadamente 8 pulgadas de espacio entre ellas."]
["How do I set up my new router and connect the cameras to the new network?","To set up the cameras on your account, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera using the QR Code?","Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I see when the camera is powered on?","There will be a green or blue light on inside of the camera when it is powered on. You would want to look in the front of the camera to see the light."]
["How do I get the cameras app or Web interface?","For the setup, you can only use the mobile app, not the web app. The web app is only used for viewing the camera's video or another place to subscribe from."]
["What is the mobile app for the camera setup?","The mobile app is the Zmodo app."]
["What are your business hours for callback appointments?","Our schedule is Mon-Fri 9AM-12PM and 1PM-5PM CST, excluding holidays."]
["Can I call someone for assistance?","As far as phone calls go, we do not have a number that you can call. We do callback appointments."]
["Do Zmodo cameras work with a 5G network?","No, our cameras connect to the 2.4 GHz network. You would connect the cameras to your 2.4 GHz network."]
["How do I set up my Zmodo cameras?","Some of the cameras on your account will use the QR Code setup and others will use the Zink setup. Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["How do I reset the camera?","You can try resetting the camera by pressing down on the circle inside of the light on top until it powers down. Then when the camera reboots it will go back to flashing green."]
["What should I do when the camera is flashing green?","When the camera is flashing green, make sure your phone or tablet is next to the camera, within a foot or two, and go to the Wi-Fi settings on the phone or tablet."]
["What should I do if I can't see the ZMD_SAP network?","You can try looking at your Wi-Fi settings on another phone or tablet. You may also want to turn off the Wi-Fi on your current phone or tablet and turn it back on."]
["How do I perform the Zink setup?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password."]
["What should I do if I encounter an add failure?","You can try restarting the app. Turning off the phone or tablet and turning it back on may help, and it will restart the app at the same time. Otherwise, you can try uninstalling and reinstalling the app or using another phone or tablet."]
["What should I do if the app says network not reachable?","Can you reconnect to your Wi-Fi network to open the app and get logged in? If you are connected to the ZMD_SAP network, then you will not have internet."]
["How do I set up my camera?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure it lists your network's name after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet."]
["How do I get my cameras online again after switching internet providers?","To set your camera up, make sure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and scan the QR code when prompted. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; show it to the camera from 6-8 inches away. If successful, the camera's indicator light will blink blue. 5) Eventually, the light should turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If it doesn't turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How many cameras can you connect to the app?","You may add as many cameras as you would like."]
["Why is the QR code so small on the app?","A small QR code would generally be due to your display settings having either font size or screen zoom turned up."]
["Where is the manual for my specific camera? It did not come in the box.","Cameras do not come with a manual, but would generally have a quick start guide that guides through the setup process."]
["How do I set up my camera if it says the device is offline?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should blink blue. 5) If successful, the light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Where is the user manual for a zip-ibh15-w?","Please check the manufacturer's website or the support section of the app for the user manual for the zip-ibh15-w."]
["How do I connect my camera to a new WiFi network?","Click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home Wi-Fi network name (SSID) and Wi-Fi password. Afterwards, you will need to connect your phone back to your home Wi-Fi network to access the camera."]
["What should I do if the indicator light on the camera is blinking green?","If the indicator light on the camera is blinking green, that means the camera is ready to be setup. Move the camera next to your router. Please remain within 5 feet of the camera for the entire process."]
["How do I set up my camera using Zink?","To set up your camera using Zink, tap on the plus sign in the upper right corner of the home screen, choose Zink, then one device. The next page will have you tap the 'begin setup' button and then connect to ZMD_SAP (which will have no internet connection). After returning to the app, enter the name and password of your wifi network you want to connect the camera to. It will need to be a 2.4GHz network and both the name and password are case sensitive."]
["What tips should I follow for Zink setup to work?","Here are some tips to get Zink setup to work: Make sure the camera and phone are in the same room as the router, and that the phone is RIGHT NEXT to the camera the entire time. Turn off your phone’s mobile data, forget your home wifi password in your phone’s wifi settings to double check the password, make sure the location settings and permissions on your phone and app are enabled/allowed for the Zmodo app, and wait 15 seconds for the phone to connect to ZMD_SAP before moving onto the next step."]
["What does a steady green light mean on my camera?","A steady green light usually indicates that the camera is powered on but not in setup mode. Zink setup won't work if the light is steady green."]
["How can I force my camera into setup mode?","You can force your camera into setup mode by unplugging the router that the camera is connected to, which will cause the indicator light to start blinking green, allowing it to be set up to a different router."]
["How do I get my cameras online?","To get your cameras online, you need to go through the QR code setup. First, unplug and plug in the cameras. Then, ensure your WiFi network is operating on the 2.4GHz frequency and that your phone is connected to that network. Open the app, tap the plus sign in the top-right corner, select the QR Code option, and follow the onscreen instructions to complete the setup."]
["What should I do if my WiFi has changed?","Whenever you change the WiFi name, password, or router, you have to go through the setup to get the cameras back online and provide them with the new WiFi information."]
["How do I add my camera to my account?","You can try to add it to your account with a LAN Search in the app. Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["How do I change the wifi password for my camera?","The QR code you are scanning on the camera is not the right one; you should scan the QR code in the startup booklet to start the setup."]
["What should I do if I don't have the startup booklet?","I can send you the correct QR code here in the chat or via email. You would scan that code to begin the setup, so you will want to have it up on one device while you do the setup from a mobile device in order to scan it."]
["What should I do with the QR code once I receive it?","I would recommend taking a screenshot of the QR code so you will have it for future reference."]
["¿Cómo puedo tomar una captura de pantalla en un teléfono Android?","En Android, normalmente puedes tomar una captura de pantalla presionando rápidamente los botones para bajar el volumen y encender al mismo tiempo. No es necesario que los mantengas presionados, solo debes presionar ambos al mismo tiempo. Luego debería ver un indicador visible en la pantalla de que se tomó una captura de pantalla."]
["How do I set up my camera with new internet service?","To set your camera up, first ensure your phone is connected to the 2.4Ghz network you want to use and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code when prompted. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) Show the QR code on your phone to the camera from 6-8 inches away. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["What does a flashing green light on my camera mean?","When the light is flashing green, that means that it is ready for setup."]
["How do I set up my camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change wifi on my camera?","To set up the camera on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What are your business hours?","Our new hours of availability are Monday to Friday: 9am to 12pm and 1pm to 6 pm CST, excluding Holidays."]
["Can I contact support via email?","Yes, you can reach out to us via email at support@zmodo.com."]
["Can I speak to an AI chatbot for assistance?","You may contact the chat outside of our hours again to speak to our AI chatbot Mira who can assist with some troubleshooting."]
["¿Cómo se conecta un NVR?","Los NVR no se conectan a través de wifi, sino que se conectan a través de una conexión Ethernet por cable."]
["Do you have any deals for trade ins?","No we don't have any trade ins. We have promotions frequently on Zmodo.com though usually around holidays."]
["How can I reset my password?","Tap on 'forgot password' to reset the password. You will get a reset verification code sent to your email to reset the password."]
["How do I set up my camera?","To set up your camera, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it’s not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my Zmodo camera after resetting it?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap Start Installation at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will scan the QR code on the phone screen."]
["How do I set up my camera using Zink?","In order to set your camera up using Zink, you'll need to remain within 10 feet of the camera throughout the setup process and in the same room as the device. Once you're ready, you can hit the plus button on the top right of the home page and choose Zink. You'll first be asked to select the number of devices you're setting up. If you're setting up more than 1, you can select that number, but if you have troubles in the setup it may be necessary to unplug all but one and go one at a time. The next page will ask you to connect to a network named ZMD_SAP by hitting the 'Tap here to begin setup' button at the bottom. Once you connect, it will show that the network has no internet access and that is fine. So long as it stays connected, return to the app and the app should then proceed to the next stage of setup. The next page should ask for the name and password of your network. The name may have the option to tap to select the network or you may need to manually type in the network name. If you have to manually enter the name, be sure to type in the name of your 2.4Ghz network as the majority of our devices are not compatible with 5Ghz networks. The password you enter is the password used to connect to the wifi network you entered the name of. Both the network name and password are case sensitive and must be entered in precisely or the setup will fail. Once done here, you can proceed to the next step. The app may ask that you connect back to your own network or otherwise may say that it is waiting for connection depending on whether your phone automatically reconnects to your home network. In either case, ignore this temporarily and watch the camera indicator light. It should start to flash blue shortly after you submitted the wifi information in the previous step. If successful, it will then go solid blue at which point you may either continue with the in-app instructions to connect to your home network if needed. If the device is already on your account, you may quit the setup at this point and test the live view. If it was not, you will be asked to name the device."]
["Can I use Zmodo cameras with the Smartz app?","Yes, you can add it to the same account and may use either app to view or set up."]
["How do I set up the camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Is the outside camera working?","The camera named 'front' and one of the two cameras named 'Smart Device' on your account are online. The cameras named 'Back Yard' and the other camera named 'Smart Device' are still offline."]
["How can I check if the camera is online?","You can check the Live video in your app and you should be able to see video from the camera."]
["How do I set up my camera using the QR code?","To set up your camera using the QR code, get close to the flashing green camera, then on your phone go into the phone's Wi-Fi settings and check for the ZMD_SAP network name. If it's there, let me know. If it is not on the list, reboot the camera, then when it flashes green check for ZMD one more time."]
["What should I do if my camera is flashing green?","If your camera is flashing green, it may be trying to connect. You should check for the ZMD_SAP network name in your phone's Wi-Fi settings. If it's not there, reboot the camera and check again."]
["What should I do if my camera is not updating?","If your camera is not updating, ensure it is online. You can try to unplug the camera, plug it back in, and wait for it to connect. If it stays blinking green, you may need to try the QR code setup again."]
["How can I download the firmware for my camera?","You can download the firmware from the link provided: https://files.zmodo.com/Software%20Files/NVR%20Tools/D/static_file/61f4238245_1_20250219121152.zip."]
["What should I do if I receive a permission error when downloading files?","If you receive a permission error when downloading files, try using a different computer that allows downloads."]
["What steps should I follow to upgrade my camera using ZBatch?","To upgrade your camera using ZBatch, first download and extract the ZBatch program and the firmware file. Open the ZBatch program, go to the upgrade tab, change TYPE to IPC, hit refresh to see your connected Zmodo devices, select your device, and then hit Upgrade, selecting the extracted firmware file."]
["What should I do if my camera does not change from blinking green to blue after an upgrade?","If your camera does not change from blinking green to blue after an upgrade, try showing it the QR code again. If it still does not work, you may need to try it on another network or consider filing for an RMA replacement if it was purchased within the last year."]
["How to connect to wifi?","To connect your camera to WiFi, use the QR setup. First, ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I reset the camera?","To reset it, you would press down on the top of the camera and hold down until it makes a noise then release."]
["What are the steps to set up the camera using Zink?","Please click on the “+” icon on the app home screen in the top right > select ZINK > follow the instructions provided. It will ask you to connect to ZMD_SAP first (which will have no internet connection), and then go back to the Zink setup page. Then, it will ask you to input your home wifi network name (SSID) and wifi password. Afterwards, you will need to connect your phone back to your home wifi network to access the camera."]
["Will I be able to see the camera if my phone isn't connected to the same wifi network as the camera?","Yes, as long as the camera has internet, and your phone has internet you will be able to view it live from the app, it does not have to be the same network for the phone."]
["What should I check if I have trouble viewing the camera?","First thing to always check is that your phone has proper internet signal, you can try using just data if it's strong, or just Wi-Fi instead of data to see if either one yields a different result in the app. If that does not work then the next step is to check that the camera has not disconnected from the Wi-Fi due to the signal dropping or the router having trouble."]
["What does solid blue mean for my device?","Solid blue means the device is online, it doesn't have to be tied to an account to be online."]
["How can I place my camera in setup mode?","To place the camera in setup mode, it needs to be flashing green/blue, not going solid blue."]
["How do I connect my cameras to a new modem?","To connect your cameras to a new modem, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue. 5) After about 30 seconds, if the light turns solid blue, you can name the device if it's not on your account yet."]
["What is the easiest way to reconnect eight Wi-Fi cameras once I've switched routers and changed my Wi-Fi name and password?","The cameras on your account will use the QR Code setup method to connect to a new network. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What is your official website?","The official website is not provided in the chat."]
["How do I set up my camera with new WiFi information?","To set up the camera, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How can I schedule a callback appointment?","You can tap on Schedule Call to make a callback appointment."]
["What should I do if the form does not allow me to submit my phone number?","You will want to remove the dashes in your phone number. The form will only allow you to submit it with just the numbers."]
["What should I do if my camera is flashing green?","If it stays flashing green for a minute, then try the QR Code setup. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["Are new cameras compatible with my NVR system?","New cameras would likely not be compatible with your NVR system as they will use a different video coding method. We have a partner company, SHO, who makes cameras that would be compatible."]
["How do I set up the cameras on my account?","To set up the cameras on your account you will use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I change the Wi-Fi network that the camera is connected to?","The QR Code setup is how you give the camera Wi-Fi information."]
["What should I do if I receive a message that the camera is not supported by the app?","Make sure you are using the correct app, such as the meShare app."]
["What steps should I follow after receiving the QR code via email?","Tap the '+' icon on the app home screen in the top right. Make sure your camera is powered on and flashing green. Tap 'Start Installation' at the bottom of the screen. Scan the QR code included in the email when prompted by the app. Follow on-screen instructions, input your WiFi password, and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I put the cameras online?","To put the cameras online, first reboot all the cameras by unplugging and plugging them in, then follow these steps: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and that the phone you are using for setup is connected to that network. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions to enter your WiFi password (case sensitive). 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen, keeping about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How do I set up the camera using the QR code method?","To set up the camera using the QR code method, open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["What should I do if the camera light is flashing blue?","If the light is flashing blue, that means it read the QR Code and you can stop showing the QR Code to the camera."]
["How do I reconnect to my Wi-Fi network after disconnecting?","You can go to your Wi-Fi settings and make sure that the network you are connected to is your 2.4 GHz network. When you are connected to your 2.4 GHz network, tap on the settings button next to the network name and tap on Forget this network. This will disconnect you from the network and it will show up in the list of available networks. You can then tap on the network and enter the Wi-Fi password to reconnect."]
["How do I add a camera using the LAN Search in the app?","To add a camera using the LAN Search, make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["Can I rename the cameras after setting them up?","Yes, you can rename the cameras in the settings for the camera in your app."]
["Will my old cameras work with new ones if I buy 2 and just replace the malfunctioning ones on my network?","Yes, you may add other cameras to your account freely, though you may also reconnect these ones when you have time as well."]
["¿Cómo puedo conectar una cámara Zink?","Instrucciones de configuración de ZINK: Si la luz indicadora de la cámara parpadea, significa que la cámara está lista para ser configurada. Mueva la cámara al lado de su enrutador. Permanezca a 5 pies de la cámara durante todo el proceso. Deberá tocar el signo más en la esquina superior derecha de la pantalla de inicio, elegir Zink y luego un dispositivo. La siguiente página tendrá un toque aquí para comenzar el botón de configuración que presionará y luego se conectará a ZMD_SAP (que no tendrá conexión a Internet). Después de regresar a la aplicación, ingresará el nombre y la contraseña de la red wifi a la que desea conectar la cámara. Deberá ser una red de 2,4 GHz y tanto el nombre como la contraseña distinguen entre mayúsculas y minúsculas. A continuación se ofrecen algunos consejos para que la configuración de Zink funcione: Asegúrese de que la cámara y el teléfono estén en la misma habitación que el enrutador y que el teléfono esté JUSTO AL LADO de la cámara todo el tiempo. - Apaga los datos móviles de tu teléfono. - Olvida la contraseña wifi de tu hogar en la configuración wifi de tu teléfono para verificar la contraseña. - Asegúrese de que la configuración de ubicación y los permisos en su teléfono y aplicación estén habilitados/permitidos para la aplicación Zmodo. - Espere 15 segundos para que el teléfono se conecte a ZMD_SAP antes de continuar con el siguiente paso."]
["¿Qué debo hacer si no puedo programar una llamada?","Si los espacios de tiempo están llenos para hoy, deberá programar la llamada para mañana. Primero deberá seleccionar la fecha, luego la hora a la que quieres que te llamen."]
["How do I set up my camera using the QR code method?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between. The camera will automatically scan the QR code."]
["How do I change the cameras to the new internet?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["What should I do if my camera is not connecting to the app after changing networks?","Make sure your phone is connected to the same Wi-Fi network as the camera. Open the Zmodo app and tap on the plus sign (+) in the top right corner. At the bottom of the screen, it should say 'Wired Camera or WiFi Camera already solid blue? Tap here to add it.' Tap there and then the app should let you perform a search of your network. Tap on the plus sign next to the device when it finds it. The app will ask you to name the camera, set an optional password, and make sure that the time zone is correct."]
["What should I do if the LAN Search does not find my camera?","Watch the light in the camera closely. You should see it change to a solid green, flashing green, flashing blue, and then solid blue. When it changes to solid blue again, try the LAN Search process again. You may need to tap on Search Again a few times as it can take a minute or two to find the camera after it reconnects."]
["Do I need to remove cameras from my account to set them up on a new network?","No, you do not need to remove cameras from your account to set them up on a new network. This should save you some trouble if you need to set them up again in the future."]
["How do I set up my camera with the new WiFi?","To set up the camera, use the QR code method. Open the app and click the '+' icon in the top right corner, then select QR Code. Choose 'Start Installation' or 'Next' at the bottom of the screen to initiate setup. Follow on-screen instructions, input your WiFi password (remember it's case-sensitive), and tap 'Next'. A QR code will be generated. Align the camera lens with the QR code on your phone screen, keeping about 8 inches of space in between."]
["How do I set up my camera without a QR code?","To set up your camera without a QR code, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If it does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I get my internet connected?","To set your camera up, first ensure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, enter the app and follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone's screen; hold it 6-8 inches from the camera lens. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light will turn solid blue, and the app will prompt you to name the device if it's not on your account yet. If the light does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera using Smartlink?","To set up your camera using Smartlink, follow these steps: 1. Verify Network Compatibility: Confirm that the Wi-Fi network you intend to connect the camera/s to operates on the 2.4GHz frequency. 2. Access Smartlink Setup: Launch the app and navigate to the home page. Tap the plus sign in the top-right corner, then select 'Legacy' and choose 'Smartlink'. 3. Initiate Installation: Follow the on-screen prompts. Specify the number of devices you are setting up, then tap the check mark or 'Next'. 4. Enter Wi-Fi Password: The app will prompt you to enter the Wi-Fi password. Please note that the Wi-Fi password is case-sensitive. Tap the next, then wait for the device/s to establish a connection. 5. Device Naming (First-Time Setup Only): If this is the initial setup, the app will ask you to assign a name to the device for easy identification."]
["Where do I find location settings on my phone?","You would find location settings in the phone settings. You can go to your phone settings, then use the search at the top of the screen and type 'location' to find it within your phone's settings."]
["What should I do if my camera is not connecting?","If your camera is not connecting, try resetting the device with the reset pinhole, then attempt the setup again. Ensure that your Wi-Fi password is entered correctly, as it is case-sensitive."]
["What should I do if the camera setup fails?","If the camera setup fails, try deleting the app, re-downloading it, and when prompted for app permissions, set them to allow or allow while using. Then, try the Smartlink setup again."]
["What do I need to do to get my cameras back online after changing my WiFi password?","Here are the directions for the QR code setup: 1. Check Network Compatibility: Ensure that the WiFi network is operating on the 2.4GHz frequency and the phone you are doing the setup with is connected to that network, as this is the network the camera/s will connect to. 2. Access QR Code Setup: Open the app and go to the home page. Tap the plus sign located in the top-right corner, then select the QR Code option. 3. Initiate Installation: Tap either 'Start Installation' or 'Next' at the bottom of the screen to begin the setup process. 4. WiFi Password Entry: Follow the onscreen instructions. The app will prompt you to enter your WiFi password. Remember the password is case sensitive. 5. Generate QR Code: After entering your WiFi password, tap 'Next' and a QR code will appear on the screen. 6. Position the Camera: Align the camera lens with the QR code displayed on your phone screen with about 8 inches of space in between. The camera will automatically read the QR code. 7. Device Naming (First-Time Setup Only): If this is the initial setup, the app will request you to give a name to the device for easy identification."]
["How can I schedule a call with customer care?","You can tap on Schedule Call to make a callback appointment."]
["What should I do when entering my phone number for the callback?","When you enter your phone number, make sure to remove the dashes in your phone number."]
["How do I connect my camera to WiFi?","In order to set your camera up you'll first want to make sure that your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on and with its indicator light flashing. Once that is done, you can enter the app and follow the instructions below. 1) Hit the plus in the top right of the home page and select the QR code option 2) Continue through until you reach the page where it asks for the password. On that page please make sure it lists your network's name after where it says 'Your device(s) will connect to'. If not, please let me know. 3) Enter your network's password. Please keep in mind it is case sensitive. 4) The next page will show a QR code on the screen of the phone which you'll need to show to the camera by holding it 6-8 inches from the lens of the camera. If it reads it, the camera's indicator light should start to blink blue. 5) If successful, the indicator light should eventually go to a solid blue and the app will ask you to name the device if the device is not on your account yet (otherwise you may quit the setup at this point if you already had it on your account). If the camera does not go to a solid blue after approximately 30 seconds of showing it the QR code, please take a screenshot of the QR code and send it here for me to check."]
["How do I connect my camera to the new Wi-Fi network?","To connect your camera to the new Wi-Fi network, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and scan the QR code when prompted. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue, then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I update my WiFi for the camera?","To update your WiFi for the camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, open the app and follow these steps: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password, ensuring your network's name is listed. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light will blink blue and then turn solid blue. 5) If the camera does not turn solid blue after 30 seconds, take a screenshot of the QR code and send it for further assistance."]
["How do I set up my camera after switching internet companies?","To set up your camera, first ensure your phone is connected to the 2.4Ghz network you want to set the camera up on and that the camera is powered on with its indicator light flashing. Then, follow these instructions: 1) Hit the plus in the top right of the home page and select the QR code option. 2) Continue until you reach the page asking for the password. Ensure your network's name is listed after 'Your device(s) will connect to'. 3) Enter your network's password (case sensitive). 4) A QR code will appear on your phone; hold it 6-8 inches from the camera lens. If successful, the camera's indicator light should start to blink blue. 5) After approximately 30 seconds, if the light goes to solid blue, the device is online and you can name it if it's not on your account yet."]
["What does it mean if my camera's light is solid blue?","A solid blue light indicates that the camera is connected and online. You should be able to view it live."]